housing needs officer Jobs in London United Kingdom

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tenancy investigations officer Jobs in London United Kingdom

tenancy investigations officer

housing options officer ymca

Zetec Services Limited

Job descriptionPlease note, we, Zetec Services Limited are an agency working in partnership with the YMCA for this roleThis is an OFFICE BASED role working Monday - Friday. no hybrid working YMCA are a independent charity that is affiliated to the YMCA movement. We work across some of London's most deprived boroughs in Islington, Harringay, Tower Hamlets, Newham, Barnet and Hackney as well as the City of London. Over 600,000 young people call our area of London home.The housing project currently provides short term temporary accommodation for single homeless vulnerable young people aged 18 to 35 from a variety of backgrounds including: offending, mental health, domestic violence and alcohol &amp; drug abuse. The accommodation project is open 24/7 &ndash; 365 days a year.Job Purpose:The aim of this post is to provide a direct housing and support needs service to vulnerable young people aged 16&ndash;35. This post will assist young people to move on to independent living by providing quality information, advice and guidance service providing benefit support to prevent rent arrears or build up arrears, budgeting and life skills support, thus embedding a psychological informed environment. This post requires close working with a range of agencies such as Floating Support, Housing Services, Housing Benefits and Children Services.Duties and ResponsibilitiesHousing Needs<ul><li>To ensure interviews, assessment and move-in with potential residents are carried out within the prescribed time limits and that the resident once accepted, is fully and carefully inducted into YLCAN.</li><li>To conduct needs and risk assessments of residents, develop outcome-focused support plans with residents and complete all relevant move-in tasks as assigned by management.</li><li>Provide liaison and advocacy support for assigned key residents, ensure support plans and RAs are kept up to date.</li><li>Co-operate with external agencies and stakeholders to ensure that the wider, holistic needs of residents are met.</li><li>Ensure all incidents and complaints are reported and dealt with in line with organisations processes.</li><li>To be the main source of benefit information, advice and guidance to residents.</li><li>To conduct regular meetings using the Outcome Star with assigned caseload of young people to address: rent, license agreement, IA &amp; G, resident involvement, life skills and move-on options.</li><li>To make referrals to relevant agencies to ensure young people&rsquo;s housing and support needs are addressed including access to Floating Support or Chaplain.</li><li>To be accountable and ensure all complaints, incidents of anti-social behaviour and harassment are fully investigated and dealt with and take appropriate enforcemen action to ensure effective resolution including legal remedies where necessary.</li><li>Where required, to carry out pre-void inspections, arrange re-letting works, obtain nominations, assess applications and complete new licence agreements</li><li>Working closely and cooperatively with the maintenance team, ensure that repairs are reported in a timely manner</li><li>To actively source and manage move-on opportunities for residents with housing providers and complete move-on referrals accordingly.</li><li>Take lead to correctly and promptly administer all relevant documentation for the effective and efficient functioning of the housing team.</li><li>Support the team in implementing the &lsquo;For Youth&rsquo; accreditation and embedding a psychological informed environment.</li></ul>Support Needs<ul><li>Provide a welcoming environment, providing support in settling new residents into the accommodation, support in maintaining the licence, developing domestic/life skills, developing social skills/behaviour management, advice, advocacy and liaison.</li><li>Support in managing finances, budgeting and benefit claims, emotional support and general counselling, support in gaining access to other services, support in establishing social contacts and participation in activities in conjunction with the ETE Worker and Activities Strategy.</li><li>Update relevant notes and risk assessments, support plans and day-to-day actions with the prescribed database and keep all client information up to date. Set up and maintain relevant, key residents&rsquo; files as directed as per policy and guidelines.</li><li>To work with the Rent team to manage, feedback and report on all aspects of housing management arrears and income for your allocated residents. To engage with the Income team to deliver an effective service. Collect cash in accordance with cash handling procedures.</li><li>To manage all aspects of anti-social behaviour for your allocated residents, this can include attending ASB panels and producing and delivering warning letters.</li></ul>Health and Safety: Safeguarding<ul><li>Provide support in establishing personal safety and monitoring of health and well-being for residents. Provide support in maintaining the safety and security of the project, advice and support in relation to repairs and improvements to the project.</li><li>Ensure that residents are aware of health and safety, security, policies and procedures. Deal with health, safety and security issues raised by staff members or residents, adhere to and support residents in understanding the procedures for reporting abuse or neglect. Report concerns of abuse and neglect issues to management.</li><li>Ensure that residents are aware of the organisation&rsquo;s Complaints Procedures and deal with complaints from residents in line with company policies and procedures.</li><li>Update relevant client key working notes, risk assessments, support plans with day-to-day actions in the prescribed database and to keep all client information up to date. To set up and maintain relevant key client files as directed by management.</li></ul>External Agencies<ul><li>To build and maintain good working relationships with external agencies to benefit the support needs of the residents (including referral, workshops, move-on, education, training and employment opportunities.</li></ul>Licence Agreement<ul><li>Carry out effective induction programme for new residents ensuring accurate assessment and identified areas for ongoing license sustainment in line with the Housing Needs Site Lead.</li><li>To help residents maintain their license agreements by providing licence agreement sustainment guidance including budgeting skills, arrears, housing benefit, income support/job seekers allowance and anti-social behaviour.</li><li>To manage relations and negotiations with residents ensuring that issues are addressed promptly, fairly and constructively, and ensure they comply with their licence agreements.</li></ul>Income Maximisation<ul><li>To work proactively with the residents to minimise rent arrears.</li><li>To actively manage rental income and manage any arrears for an assigned caseload of residents within the target set by the Housing Manager.</li><li>To reach agreements to reduce arrears with residents and initiate remedial action accordingly, in line with YMCA London City and North policies and procedures.</li><li>Inform the RSC of any circumstances that may impact upon successful rent collection</li></ul>Regulatory Standards and Compliance<ul><li>Ensure all residents have the opportunity to shape and influence service delivery in relation to housing management in accordance with Tenant Services Authority guidelines.</li><li>To carry out risk assessments and health and safety inspections, taking appropriate action to comply with legal and local authority regulations and standards.</li></ul>Foyer Reception Operations<ul><li>To manage the front reception when required to do so.</li><li>To ensure the common areas are tidy at all times.</li><li>To manage bookings for meeting rooms.</li><li>To manage any admin duties including reporting of any maintenance concerns and gym memberships.</li></ul>Competency:To perform the job successfully, an individual should demonstrate the following competencies:<ul><li>Judgment - Displays willingness to make decisions, responds compassionately to residents while maintaining appropriate and professional boundaries, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process.</li><li>Planning/Organizing - Prioritizes and plans work activities, uses time efficiently, plans for additional resource needs, sets goals and objectives, develops realistic action plans.</li><li>Innovation - Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, and develops innovative approaches and ideas.</li><li>Tenacity and thoroughness, with the ability to solve practical problems and deal with a variety of situations.</li><li>Deadline and solutions oriented with the ability to handle multiple competing priorities and wide variety of responsibilities.</li><li>Team player who can roll up their sleeves and get involved in everything from big projects to mundane, simple tasks.</li><li>Not easily frazzled and strong time management skills during busy and slower periods throughout the day.</li></ul>Person Specification<ul><li>It is essential that you have NVQ Level II or equivalent in Housing, Information, Advice &amp; Guidance or Youth work or equivalent.</li><li>It is essential that you have Knowledge, understanding and awareness of issues faced by young people</li><li>It is essential that you have Knowledge and an understanding of the psychological informed environment approach.</li></ul>Experience<ul><li>It is essential that you have At least one year&rsquo;s experience of working in the housing sector</li><li>It is essential that you have Experience of working in a psychological informed environment</li></ul>Ability and skills<ul><li>It is essential that you have Ability to dealing with challenging behaviour in a calm and constructive manner, in particular with people that have compex needs.</li><li>It is essential that you have Ability to form supportive relationships with service users always maintaining professional boundaries</li><li>It is essential that you have Excellent communication skills (verbal and written)</li><li>It is essential that you have Ability to work constructively as a member of a team and within a multi-agency framework</li><li>An organised approach to work and good administrative and IT skills</li></ul>Job Type: Full-timePay: &pound;28,545.00 per yearApplication question(s):<ul><li>Do you have an NVQ Level II or equivalent in Housing, Information, Advice &amp; Guidance or Youth work or equivalent? Please state here what qualification you have ?</li><li>Do you have Knowledge and an understanding of the psychological informed environment approach, if so how many years do you have working with what age group?</li><li>How many years experience do you have working in the housing sector?</li><li>What experience do you have in dealing with challenging behaviour in a calm and constructive manner, in particular with people that have complex needs?</li><li>Do you have 2025 evidence for right to work UK?</li><li>It is not essential, but are you able to speak fluent Arabic?</li></ul>* Would you like to be considered for our other office - to work from Monday to Friday in the office, from 12-8PM at our location (N8 8SP)?<ul><li>Whats your understanding of safeguarding, and how can one identify a safeguarding concern? Please provide a detailed response.</li><li>Are you available to work from Monday to Friday in the office, from 12-8pm at our location (EC1Y 8SE)?</li></ul>Work Location: In person

Housing Options Officer YMCA

The Hyde Group

Insurance & Claims Officer12 month FTCIslington£59,000Hyde is looking for an Insurance & Claims Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.As an Insurance & Claims Officer at Hyde, you'll play a key role in managing insurance risks, handling claims, and overseeing legal disrepair actions. You'll ensure Hyde's insurance obligations are met efficiently and that we continue to provide a high-quality, customer-focused service to our residents.Key Duties<ul><li>Manage the procurement and renewal of insurance services in line with contract requirements.</li><li>Oversee insurance claims, liaising with insurers, loss adjusters, and contractors to ensure timely resolution.</li><li>Monitor the performance of insurance providers and brokers to maintain service excellence.</li><li>Lead and coordinate the management of legal disrepair claims, liaising with legal representatives and contractors to ensure compliance with Civil Procedure Rules.</li><li>Support the Head of Asset Management in contract management duties, performance monitoring, and budget management for insurance and disrepair activities.</li></ul>Why Join Hyde?Hyde is part of the Hyde Group - one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.As an Insurance & Claims Officer, we're seeking someone who can bring:<ul><li>Proven experience in insurance management, claims handling, and/or property risk management.</li><li>Strong communication and collaboration skills to engage with internal and external stakeholders.</li><li>A proactive mindset and passion for delivering customer-focused solutions.</li><li>The ability to analyse data, manage complex claims, and oversee contractor performance.</li></ul>The Benefits of Joining Hyde<ul><li>Excellent pension scheme</li><li>Generous holiday allowance</li><li>Life assurance</li><li>Award-winning flexible benefits platform</li><li>Support for learning and career development</li><li>Hybrid working options available</li></ul>Diversity, Inclusion & AccessibilityEquity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day.As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.We reserve the right to close this advert early if a suitable candidate is identified.

Insurance and Claims Officer FTC

Vivid Resourcing Ltd

I am currently working with a client based in London that are looking to recruit for a Housing Needs Officer to join their Rough Sleeper Team. Details Below: - 36 hours a week of work and you will be needed on site 2 days a week - You will need to engage in rough sleeper outreach from time to time as cover, this is from 5am to 10am and also be based at their homelessness hub in North London once a week supporting and assessing rough sleepers homelessness applications. - You will also carry out street counts six times per year from midnight - Ideally looking for someone who is enthusiastic about ending rough sleeping and supporting this cohort of service users.

Housing Needs Officer

Hays Property & Surveying

Asset Intelligence OfficerRoyal Borough of Kensington and Chelsea Location: London (Hybrid - 3 days office-based) Contract Type: Permanent Closing Date: Sunday 3rd November Interviews: 13th-14th November Join a Borough That Puts Communities FirstThe Royal Borough of Kensington and Chelsea is one of London's most vibrant and diverse boroughs. We are proud of our commitment to delivering high-quality housing services that meet the needs of our residents. As we embark on a major transformation of our asset management systems, this is a pivotal moment to join our team and help shape the future of property data management. About the RoleWe're seeking an Asset Intelligence Analyst to join our Property Data team. This role is critical to ensuring the accuracy, integrity, and strategic value of our housing asset data.You'll be instrumental in:<ul><li>Supporting the procurement and implementation of a new asset management system.</li><li>Managing and auditing property data to ensure it meets governance and quality standards.</li><li>Collaborating with internal and external stakeholders to ensure timely and accurate data flows.</li><li>Preparing reports, insights, and supporting data migration and validation processes.</li></ul>This is an ideal opportunity for someone with strong data analytics and audit experience, particularly in housing or property data environments.What You'll BringWe're looking for someone who:<ul><li>Has experience in data analytics, audit, and ideally data migration.</li><li>Understands property data within a local authority or housing context.</li><li>Is confident using tools like Power BI, Excel, and SharePoint.</li><li>Has a process-led mindset and can work within governance frameworks.</li><li>Can work collaboratively across teams and communicate effectively.</li><li>Has experience managing housing databases and preparing performance reports.</li></ul>Desirable but not essential:<ul><li>Exposure to BIM data.</li><li>Experience working in a business partner model.</li><li>Familiarity with GIS or Microsoft Access.</li></ul>What You'll Get in ReturnAs an employee of the Royal Borough of Kensington and Chelsea, you'll be part of a forward-thinking council that values innovation, collaboration, and community impact. You'll benefit from a competitive salary, generous annual leave, and access to the Local Government Pension Scheme. We offer flexible working arrangements, professional development opportunities, and a supportive environment where your contributions help shape services that matter. With a central London location and a commitment to employee wellbeing, this is a place where you can thrive both professionally and personally. Please get in touch with for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Asset Intelligence Officer

Connect2Hackney

Connect2Hackney is proud to be recruiting on behalf of the London Borough of Hackney. We are looking for a proactive and ambitious Tenancy Investigator to join our high-performing Audit and Anti-Fraud team. Hackney is one of London's best places to live and work, and we've achieved a huge amount to be proud of, from our outstanding schools to our award-winning public spaces. We are working towards a vision to be a place for everyone, celebrating diversity and ensuring everyone feels valued, included, and involved. If you are Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive, you could be the perfect fit for our team. About the Role As a Tenancy Investigator, you will play a crucial role in protecting the Council's social housing stock for those in genuine need. You will be responsible for providing a comprehensive investigation service into cases of tenancy fraud within the borough. Working with minimal supervision, your primary goal will be to undertake investigations from referral to conclusion, obtaining the necessary evidence to support the repossession of misused properties and ensure fairness in our housing system. This role is vital for ensuring our housing services operate with integrity and that internal controls are effective. Your Key Responsibilities will include: <ul> <li>Conducting Investigations: You will manage a caseload of tenancy fraud investigations, carrying out all aspects of the investigative work including interviews, taking witness statements, and liaising with the police.</li><li>Gathering Evidence: You'll obtain information from various systems and sources to build robust cases for legal action, such as the recovery of unlawfully sublet properties or the refusal of 'Right to Buy' applications.</li><li>Reporting: You will prepare high-quality case reports and progress updates for senior management and stakeholders, ensuring all investigation records are meticulously maintained.</li><li>Collaboration & Training: You'll work closely with staff across the Council, social housing providers, and external partners. A key part of your role will be assisting in the development and delivery of fraud awareness training for housing staff.</li><li>Compliance: You must ensure all work is conducted in compliance with relevant legislation such as PACE, RIPA, DPA, and HRA, as well as Council policies and best practice guidelines.</li></ul> About You We're looking for a self-motivated and experienced investigator who can handle pressure and meet strict deadlines. You will need to be a confident communicator, capable of dealing with people at all levels and remaining professional in potentially confrontational situations. To be successful, you will need: <ul> <li>A recognised qualification in counter fraud studies (e.g., Accredited Counter Fraud Specialist) and/or significant practical experience in social housing tenancy fraud or comparable investigation work.</li><li>Demonstrable experience working in a counter-fraud or investigative role, preferably within the public sector.</li><li>A strong working knowledge of the legislative framework governing investigations, including PACE, CPIA, RIPA, the Fraud Act, and the Prevention of Social Housing Fraud Act (POSHFA).</li><li>Good working knowledge of housing law, particularly the Housing Acts as they apply to sub-letting.</li><li>Excellent communication skills (oral, written, and presentation) with experience producing detailed reports and witness statements.</li><li>The ability to organise and prioritise a large and varied workload, using your own initiative to drive cases forward.</li><li>A willingness and ability to work flexibly outside of normal office hours, including early mornings, evenings, and weekends when an investigation demands it.</li><li>Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check which is acceptable to the Council.</li></ul> Why Choose Hackney? Hackney Council is committed to eradicating discrimination and disadvantage. We are a workplace that welcomes and supports flexible working and we particularly encourage applications from disabled people, as this group is currently under-represented in our workforce. Join us and help make Hackney a place of which we can all be proud. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Tenancy Investigations Officer

Southern Housing

The role We are currently seeking an experiencedMajor Works Consultation Officer (Section 20 Consultation Officer) to join our Section 20 Consultation team. As a Section 20 Consultation Officer you will report to the Section 20 Consultation Manager. You will be responsible for delivering a high-quality service to service charge payers and other stakeholders click apply for full job details

Major Works Consultation Officer

<div>Company &amp; Culture
EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform provides seamless access to a diverse range of financial instruments, including stocks, ETFs, bonds, futures, and options, all within a single, multi-currency account.
As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset, our people. Join us in shaping the future of finance.
About the Role
The Senior Business Manager is a key leadership role within the Technology Division, reporting directly to the Chief Technology Officer (CTO). This position blends financial management, regulatory accountability, and strategic business support. The successful candidate will be responsible for managing the technology budget, ensuring regulatory resilience under DORA, implementing project time attribution, and overseeing vendor and contract management.
The role requires a unique mix of financial acumen, regulatory awareness, and the ability to partner closely with technical and business leaders. The Senior Business Manager will act as a strategic business partner to the CTO, providing clear reporting, actionable insights, and effective governance to help shape the division&rsquo;s operational and financial performance.
Worksite: Remote/ Hybrid/ On-site (options vary by location)
Reporting Line: Chief Technology Officer 
Responsibilities<ul><li>
Financial Management &amp; Strategic Planning: Act as the primary liaison between the Technology Division and Finance. Manage and track departmental budgets, forecast future spending, and perform detailed analyses of both OpEx and CapEx. Identify cost-saving opportunities, drive efficiencies, and provide variance and ROI analysis to support board-level decision making.</li><li>
Project Lifecycle &amp; ROI Analysis: Lead the business analysis efforts for new initiatives, from concept to post-implementation review. Conduct ROI analysis to justify project proposals, ensure alignment with business objectives, and recommend strategic adjustments to maximise project value.</li><li>
Project Time Attribution &amp; Reporting: Implement and manage timesheet processes so that technology staff time is attributed accurately to projects. Use this data to provide clear visibility on project costs, portfolio performance, and investment returns, enabling stronger prioritisation and accountability.</li><li>
Process Improvement: Continuously review and refine business processes within the Technology Division and across the wider organisation. Streamline workflows, improve collaboration, and enhance the efficiency of project delivery and operations.</li><li>
Vendor &amp; Contract Management: Act as the commercial owner for all technology suppliers and outsourcing partners. Negotiate contracts, oversee SLAs, manage renewals, and ensure continuity and exit strategies are in place in line with the company&rsquo;s Business Continuity and Third-Party Risk frameworks.</li><li>
DORA &amp; Operational Resilience: Own Digital Operational Resilience Act (DORA) compliance for the Technology Division. Maintain oversight of ICT risk management, incident reporting, and third-party resilience, embedding operational resilience into daily practices and ensuring readiness for audits or supervisory requests</li><li>
Stakeholder Communication &amp; Reporting: Prepare and present concise reports and executive-level presentations on financial performance, project status, vendor performance, and resilience metrics. Translate complex technical and financial information into clear insights for the CTO, senior executives, and board members.</li></ul> 
Qualifications<ul><li>
Experience: Minimum of 7-10 years of experience as a business analyst, with significant experience in a senior or lead role. You must have a proven track record of managing technology budgets and leading complex projects.
Industry Expertise: Extensive knowledge of the financial services industry, specifically within a brokerage or banking environment. Experience with a proprietary trading platform is a significant advantage.
Financial Acumen: Deep understanding of financial concepts, including budgeting, forecasting, and various valuation methods. You should be highly skilled in performing financial modeling and ROI analysis.
Technical Skills: Strong knowledge of the software development lifecycle (SDLC) and experience working in agile and scrum environments. While you won't be a coder, you must be able to communicate with software developers and product managers effectively.
Regulatory Knowledge: A strong understanding of the regulations governing online brokerages (e.g., FINRA, SEC) and how they impact technology platforms is highly desirable.</li></ul>
Personality / Mindset<ul><li>
Integrity &amp; loyalty</li><li>
Team player with advanced communication and collaboration skills</li><li>
A hands-on, can-do attitude - always looking for solutions and thinking out of the box</li><li>
Overachiever mentality</li><li>
The capability to work and succeed in a fast-paced and ever-changing environment</li><li>
Regulatory discipline balanced with commercial judgement</li></ul> 
We Offer<ul><li>
Competitive compensation and growth opportunities in a dynamic international environment</li><li>
Shaping the future of a well-established but evolving global wealth tech firm</li><li>
Collaboration with top-tier professionals across finance and technology</li><li>
Corporate benefits*</li><li>
Ongoing education &amp; training programs</li><li>
Hybrid working setup</li></ul><ul><li> 
Benefits/perks vary depending on the nature of your employment with the company and the country where you work.</li></ul>
A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.</div>

Senior Business Manager - Technology Division

Explore 43+ Housing options officer ymca in London United Kingdom this November. Find roles across top companies and apply now to boost your career.