Chapter Lead - Travel and People Operations
- India
Posted 5 days ago
About the role
Chapter lead for travel and people operations
Chapter Lead Travel & People Management Solutions A Snapshot of Your Day As Chapter Lead Travel & People Management, you will lead a team of specialists responsible for global digital solutions across Travel & Expenses, People Management, HR Service Delivery, and Global Mobility. You will act as a trusted advisor to business and HR stakeholders, ensuring reliable, user-centric, secure, and future-ready platforms with a strong focus on SAP Concur for Travel & Expenses, ServiceNow HRSD for employee and manager self-service, and Global Mobility solutions such as Benivo or comparable platforms. The role combines people leadership, application ownership, business partnering, transformation delivery, vendor management, and operational excellence to support Siemens Energy’s HR technology strategy and employee experience ambitions. How You’ll Make an Impact Travel & Expense Solution Management Steer the global Travel & Expense application landscape, with SAP Concur as the main platform for travel booking, expense reporting, approvals, and related integrations. Drive the strategy, roadmap, operational ownership, and continuous improvement of Travel & Expense services in close alignment with HR, Finance, Travel Management, and regional stakeholders. Ensure stable, compliant, and cost-efficient operations while improving traveler experience, profile quality, automation, and end-to-end process transparency. Support tenant consolidation, process harmonization, data quality improvements, and integration readiness across Siemens Energy’s global Travel & Expense landscape. People Management & ServiceNow HRSD Lead the chapter capability for People Management solutions with ServiceNow HRSD as the key platform for employee and manager self-service, HR case management, knowledge management, workflows, and digital HR interaction. Partner with HR Operations, process owners, regions, and implementation teams to shape scalable and standardized HR service delivery solutions. Drive adoption of Employee Center, HR Agent Workspace, Virtual Agent, knowledge articles, case routing, reporting, and workflow automation to improve service quality and user experience. Ensure ServiceNow HRSD capabilities are integrated with Workday, HR Data Hub, document management, identity management, and other relevant HR platforms. Establish strong governance for demand intake, release management, platform standards, data privacy, access management, and operational support. Global Mobility Solutions Steer the digital solution roadmap for Global Mobility, international assignments, business travel plus, long-term delegations, mobility assessments, cost estimations, document management, and compliance-related workflows. Shape and support the implementation of Global Mobility platforms such as Benivo or comparable solutions, ensuring integration with SAP Concur, ServiceNow HRSD, Workday, HR Data Hub, payroll, finance, and service provider ecosystems. Support roadmap execution, wave planning, rollout readiness, user acceptance testing, hypercare, and continuous improvement for Global Mobility solutions. Integration, Data Quality & Security Governance Ensure secure, reliable, and scalable integrations across SAP Concur, ServiceNow HRSD, Global Mobility solutions, Workday, HR Data Hub, Finance, Payroll, Identity Management, and reporting platforms. Drive data quality governance for employee, traveler, approver, assignment, and mobility-related data in close collaboration with source system owners and integration teams. Coordinate cybersecurity, data privacy, access control, and compliance requirements across the Travel, People Management, and Global Mobility solution portfolio. Support audits, risk assessments, vulnerability management, remediation planning, and secure solution design for all platforms in scope. Act as key interface between HR, Travel Management, Finance, Global Mobility, IT architecture, cybersecurity, vendors, and operational service teams. What you bring Education University degree in Information Technology, Computer Science, Engineering, Business Informatics, or a comparable qualification. Experience Several years of experience in IT application management, solution ownership, HR technology, or digital product leadership. Proven experience managing enterprise SaaS applications and global service platforms in complex international environments. Strong experience with Travel & Expense, HR Service Delivery, People Management, or Global Mobility solutions is highly desirable. Hands-on knowledge of SAP Concur, ServiceNow HRSD, Workday, HR Data Hub, Global Mobility platforms such as Benivo, and related enterprise integrations is a strong advantage. Experience leading teams, virtual organizations, or chapters in an agile or product-oriented environment. Proven track record of stakeholder management, business partnering, vendor governance, and transformation delivery at senior levels. Knowledge & Skills Strong understanding of application lifecycle management, IT service management, and global SaaS operations. Deep knowledge of HR service delivery, employee self-service, travel and expense management, mobility processes, and related digital workflows. Good understanding of enterprise integrations, APIs, data architecture, identity management, and reporting concepts. Understanding of cybersecurity principles, data privacy, compliance frameworks, audit requirements, and role-based access management. Experience with automation, analytics, AI-enabled service improvements, and user-centric digital transformation initiatives. Strong analytical, communication, stakeholder management, and leadership skills. Ability to navigate complex global stakeholder landscapes and translate business needs into scalable, secure, and sustainable IT solutions. Personal Attributes Strategic thinker with a hands-on execution mindset. Customer-focused and business-oriented. Strong collaborator able to build trust across functions and regions. Passionate about innovation, continuous improvement, and talent development. Comfortable working in fast-paced international environments.
Chapter Lead Travel & People Management Solutions A Snapshot of Your Day As Chapter Lead Travel & People Management, you will lead a team of specialists responsible for global digital solutions across Travel & Expenses, People Management, HR Service Delivery, and Global Mobility. You will act as a trusted advisor to business and HR stakeholders, ensuring reliable, user-centric, secure, and future-ready platforms with a strong focus on SAP Concur for Travel & Expenses, ServiceNow HRSD for employee and manager self-service, and Global Mobility solutions such as Benivo or comparable platforms. The role combines people leadership, application ownership, business partnering, transformation delivery, vendor management, and operational excellence to support Siemens Energy’s HR technology strategy and employee experience ambitions. How You’ll Make an Impact Travel & Expense Solution Management Steer the global Travel & Expense application landscape, with SAP Concur as the main platform for travel booking, expense reporting, approvals, and related integrations. Drive the strategy, roadmap, operational ownership, and continuous improvement of Travel & Expense services in close alignment with HR, Finance, Travel Management, and regional stakeholders. Ensure stable, compliant, and cost-efficient operations while improving traveler experience, profile quality, automation, and end-to-end process transparency. Support tenant consolidation, process harmonization, data quality improvements, and integration readiness across Siemens Energy’s global Travel & Expense landscape. People Management & ServiceNow HRSD Lead the chapter capability for People Management solutions with ServiceNow HRSD as the key platform for employee and manager self-service, HR case management, knowledge management, workflows, and digital HR interaction. Partner with HR Operations, process owners, regions, and implementation teams to shape scalable and standardized HR service delivery solutions. Drive adoption of Employee Center, HR Agent Workspace, Virtual Agent, knowledge articles, case routing, reporting, and workflow automation to improve service quality and user experience. Ensure ServiceNow HRSD capabilities are integrated with Workday, HR Data Hub, document management, identity management, and other relevant HR platforms. Establish strong governance for demand intake, release management, platform standards, data privacy, access management, and operational support. Global Mobility Solutions Steer the digital solution roadmap for Global Mobility, international assignments, business travel plus, long-term delegations, mobility assessments, cost estimations, document management, and compliance-related workflows. Shape and support the implementation of Global Mobility platforms such as Benivo or comparable solutions, ensuring integration with SAP Concur, ServiceNow HRSD, Workday, HR Data Hub, payroll, finance, and service provider ecosystems. Support roadmap execution, wave planning, rollout readiness, user acceptance testing, hypercare, and continuous improvement for Global Mobility solutions. Integration, Data Quality & Security Governance Ensure secure, reliable, and scalable integrations across SAP Concur, ServiceNow HRSD, Global Mobility solutions, Workday, HR Data Hub, Finance, Payroll, Identity Management, and reporting platforms. Drive data quality governance for employee, traveler, approver, assignment, and mobility-related data in close collaboration with source system owners and integration teams. Coordinate cybersecurity, data privacy, access control, and compliance requirements across the Travel, People Management, and Global Mobility solution portfolio. Support audits, risk assessments, vulnerability management, remediation planning, and secure solution design for all platforms in scope. Act as key interface between HR, Travel Management, Finance, Global Mobility, IT architecture, cybersecurity, vendors, and operational service teams. What you bring Education University degree in Information Technology, Computer Science, Engineering, Business Informatics, or a comparable qualification. Experience Several years of experience in IT application management, solution ownership, HR technology, or digital product leadership. Proven experience managing enterprise SaaS applications and global service platforms in complex international environments. Strong experience with Travel & Expense, HR Service Delivery, People Management, or Global Mobility solutions is highly desirable. Hands-on knowledge of SAP Concur, ServiceNow HRSD, Workday, HR Data Hub, Global Mobility platforms such as Benivo, and related enterprise integrations is a strong advantage. Experience leading teams, virtual organizations, or chapters in an agile or product-oriented environment. Proven track record of stakeholder management, business partnering, vendor governance, and transformation delivery at senior levels. Knowledge & Skills Strong understanding of application lifecycle management, IT service management, and global SaaS operations. Deep knowledge of HR service delivery, employee self-service, travel and expense management, mobility processes, and related digital workflows. Good understanding of enterprise integrations, APIs, data architecture, identity management, and reporting concepts. Understanding of cybersecurity principles, data privacy, compliance frameworks, audit requirements, and role-based access management. Experience with automation, analytics, AI-enabled service improvements, and user-centric digital transformation initiatives. Strong analytical, communication, stakeholder management, and leadership skills. Ability to navigate complex global stakeholder landscapes and translate business needs into scalable, secure, and sustainable IT solutions. Personal Attributes Strategic thinker with a hands-on execution mindset. Customer-focused and business-oriented. Strong collaborator able to build trust across functions and regions. Passionate about innovation, continuous improvement, and talent development. Comfortable working in fast-paced international environments.