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Emirates NBD

<div>
 
 Job Duties &amp; Responsibilities:
 
 <ul>
 <li>
 Run all daily and weekly/monthly reports related to the Human Resources department.
 </li>
 <li>
 Proactively analyze areas of reporting which can be improved or automated to facilitate better decision-making.
 </li>
 <li>
 Create regular process reviews to evaluate performance and KPIs of HR divisions to support the top management decisions.
 </li>
 <li>
 Support all the HR units in any required reports regarding their performance, head counts, and individual productivity of each team member.
 </li>
 <li>
 Follow up on required reports with business unit department staff.
 </li>
 <li>
 Create and design reports from various systems and analyze the results for the management team and business unit heads for their decision-making.
 </li>
 <li>
 Bachelor&rsquo;s Degree in a relevant discipline.
 </li>
 <li>
 1-3 years of experience in data analytics.
 </li>
 </ul>
</div>

HR MIS Analyst

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Senior Payroll Specialist is responsible for ensuring accurate and compliant payroll processing across assigned countries. This role involves auditing employee records, maintaining payroll data integrity, ensuring adherence to Labor, tax, and social security laws, and supporting continuous improvement in payroll processes and reporting.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Employee Data Audit: Review and verify all newly onboarded and status-changed employees in the payroll system to ensure data accuracy and completeness.
 </li>
 <li>
 Master Data Integrity: Audit and maintain employee master data to ensure accuracy in payroll details, personal information, bank accounts, and finance dimensions.
 </li>
 <li>
 Compliance Management: Ensure payroll processing aligns with applicable Labor Law, Tax, and Social Security regulations, as well as company policies for each operating country. Implement any regulatory or policy changes in coordination with technical, functional, People Operations, and Legal teams.
 </li>
 <li>
 Leave Administration: Review and post leave transactions accurately in the payroll system in coordination with HR.
 </li>
 <li>
 End of Service (EOS): Maintain and update end-of-service records in accordance with company policy and legal requirements.
 </li>
 <li>
 Payroll Processing: Review and validate all payroll transactions (including off-cycle and regular runs) processed by the team for accuracy and compliance.
 </li>
 <li>
 Payments Management: Process off-cycle payroll payments through banking channels in line with agreed service level agreements (SLAs).
 </li>
 <li>
 Payroll Review: Audit payroll sheets and reports to ensure efficiency, accuracy, and compliance.
 </li>
 <li>
 Bank Uploads: Upload finalized payroll files to the bank platform for payment release following necessary approvals.
 </li>
 <li>
 General Ledger Reconciliation: Reconcile payroll provision accounts monthly, identify variances, and make necessary adjustments.
 </li>
 <li>
 Posting and Reporting: Post monthly payroll and leave provision entries in the payroll module.
 </li>
 <li>
 MIS &amp; Analytics: Prepare and deliver monthly payroll reports, headcount movement analyses, and other required management information (MIS).
 </li>
 <li>
 System Proficiency: Experienced on Microsoft Dynamics for payroll processing, reporting, and reconciliation activities, ensuring data accuracy and system compliance.
 </li>
 <li>
 Audit Readiness: Support internal and external payroll audits by ensuring complete documentation, process transparency, and timely response to audit queries.
 </li>
 <li>
 Process Improvement: Identify opportunities for payroll process enhancements and report recommendations to the supervisor for implementation.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, Finance, Business Administration, or a related field.
 </li>
 <li>
 Minimum 5 years of payroll experience, preferably within a multinational or regional organization.
 </li>
 <li>
 Strong understanding of labor law, tax, and social insurance regulations in Egypt and/or MENA countries.
 </li>
 <li>
 Working knowledge of ERP and payroll systems (Microsoft Dynamics and Workday).
 </li>
 <li>
 Proficient in Microsoft Excel and payroll reporting tools.
 </li>
 <li>
 Excellent analytical, communication, and organizational skills.
 </li>
 <li>
 High level of accuracy, confidentiality, and attention to detail.
 </li>
 </ul>
</div>

Sr. Specialist Payroll

<div>
 
 Teleperformance is a global digital business services company that delivers advanced, digitally powered services to streamline business operations for top brands. With a global scale and local presence, Teleperformance aims to support communities, clients, and the environment in meaningful and sustainable ways.
 
 
 
 
 
 
 Position Overview
 
 
 
 The WFM Analyst should guarantee the optimization, automation, and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 
 Department
 
 :
 
 
 Project Workforce Management
 
 
 
 Reports to:
 
 
 
 WFM Assistant Manager
 
 
 
 
 
 
 Job summary/overview
 
 :
 
 
 The WFM Analyst L2 should guarantee the optimization, automation and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 Key responsibilities and accountabilities (may perform other duties as requested not specifically addressed in this document):
 
 
 <ul>
 <li>
 Analyze historical data to provide insights and recommendations for improving workforce efficiency.
 </li>
 <li>
 Collaborate with operations, HR, and IT teams to implement WFM tools and strategies. Identify and implement process improvements in workforce planning and resource utilization.
 </li>
 <li>
 Provide training and support to teams on WFM systems and best practices. Stay updated on industry trends, new WFM technologies, and best practices.
 </li>
 <li>
 Driving continuous improvement in workforce planning processes.
 </li>
 <li>
 Be a true team member in Teleperformance &ndash; focused in the success of the company and the well-being of the team; Interaction with other departments in order to improve and or maximize the project(s) results; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company(producing fresh and imaginative ideas and solutions);
 </li>
 <li>
 Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 </li>
 <li>
 Communicate any known infractions of these Corporate Policies and procedures to the Teleperformance Management immediately; May perform other duties as requested not specifically addressed in this document).
 </li>
 </ul>
 
 
 
 
 
 Main Job Requirements Education and specific Training
 
 :
 
 
 
 <ul>
 <li>
 Higher Education Degree (preferential).
 </li>
 <li>
 Fluency in English (minimum B2)
 </li>
 <li>
 Work Experience: 2-5 years of Experience in project management and implementation. Proficient in Excel, Word, and Outlook. Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </li>
 <li>
 Special Certifications (if appropriate; identify if required to perform the job or just preferred).
 </li>
 </ul>
 
 
</div>

WFM Analyst

<div>
 
 
 Job Title: German
 
 Quality Assurance Analyst.
 
 
 
 
 
 
 Work Week:
 
 Monday to Friday.
 
 
 
 
 
 
 Department:
 
 Digital Services and Transformation; Operations.
 
 
 
 
 
 
 Reports To:
 
 Operations.
 
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 (may perform other duties as requested, not specifically addressed in this document)
 
 
 
 
 
 
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the following principles:
 
 
 
 
 <ul>
 <li>
 Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
 </li>
 <li>
 Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations Customer Experts and operational results.
 </li>
 <li>
 Consistency.
 </li>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Education and specific Training: Bachelor&rsquo;s degree or Graduate (preferentially).
 </li>
 <li>
 Fluency in German B2 Level and English.
 </li>
 <li>
 Work Experience: At least 6 Months up to one year of experience in Quality Assurance and in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills &amp;Other Requirements:
 
 
 
 
 
 
 
 Technical Skills Hiring Requirements:
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System.
 </li>
 </ul>
 
 
 
 
 
 Competencies and specific skills:
 
 
 <ul>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
 
 
 You can Apply Here and Also you can share your resume Mentioning "German QA" as a Subject with HR Dina through her Email Address
 
 dina.mohamed.3435@teleperformance.com
 
 
 
 
</div>

German QA Analyst(Customer Service)

<div>
 
 Job Responsibilities:
 
 
 -Responsible for CBE reports, deliver it on time, and ensure its accuracy.
 
 
 -Execute the control tool to ensure the quality
 
 
 -Manage the regulatory reporting information from the required documents.
 
 
 -Ensure that the CBE&rsquo;s required documents are obtained and in order.
 
 
 -Ensure the accuracy of the reported data.
 
 
 -Comply with CBE regulations and circulars.
 
 
 -Excel proficiency is required.
 
 
 -Good communication skills.
 
 
 -Good command in English.
 
 
 -From1 to 2 years of experience specialized in MIS.
 
</div>

Operational Transactions CBE Reporting Officer

<div>
 
 
 Job Title:
 
 
 
 Spanish WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Spanish Real Time Analyst II monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in Spanish B2 Level and English (B2) is a Must.
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Hands on Experience as a Real Time Analyst from 6 Months to 2 Years.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 
 
 Technical Skills:
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills:
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

WFM Real Time Analyst II (Spanish)

Boubyan Bank

<div>
 
 
 JOB SUMMARY / PURPOSE:
 
 
 
 The Data Analyst will be instrumental in leveraging data to enhance the bank's AI conversation assistants and self-service digital channels. This role focuses on extracting, analyzing, and interpreting digital channel&rsquo;s and conversational data to provide actionable insights that drive process improvements, optimize customer journeys, and support evidence-based decision-making across various business units.
 
 
 
 
 
 
 ROLE AND RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 
 Data Collection &amp; Management:
 
 Collect, validate, cleanse, and transform large datasets from various sources, including conversational platforms, and data warehouses, ensuring data accuracy and integrity.
 </li>
 <li>
 
 Data Ingestion:
 
 Ingest digital channels logs, anonymize/PII scrub, build vectorization pipelines, index maintenance, ETL for analytics and model monitoring data.
 </li>
 <li>
 
 BI &amp; Reporting Development:
 
 Design, develop, and maintain reports, dashboards, and data visualizations (using tools like Power BI) to track Business KPIs, Conversation analytics, Model performance &amp; quality,Infra &amp; Operations and Compliance &amp; audit reports
 </li>
 <li>
 
 NLU Performance Review:
 
 Review and analyse the Natural Language Understanding (NLU) performance of AI models to improve conversation flow and accuracy. Perform ad-hoc analyses to inform product priorities (e.g., identify content gaps, high-failure dialogs).
 </li>
 <li>
 
 Process Improvement:
 
 Identify opportunities for data process improvements, recommend system modifications, and automate reporting workflows to enhance efficiency.
 </li>
 <li>
 
 Stakeholder Collaboration:
 
 Work closely with cross-functional teams (e.g., AI Product Managers, AI Scientists and AI Engineers) to understand their data needs, gather reporting requirements, and provide analytical support.
 </li>
 </ul>
 
 
 
 
 
 PREFERRED SKILLS AND QUALIFICATIONS
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Data science, Statistics, mathematics, or a related field.
 </li>
 <li>
 
 Experience:
 
 Proven experience (3-5 years preferred) as a Data Analyst, BI Analyst or Reporting Analyst, ideally within the banking/financial services industry or working with AI products/digital journey design.
 </li>
 <li>
 
 Technical Skills:
 
 SQL, Power BI, Python, NLP, ETL
 </li>
 </ul>
 
 -High proficiency in SQL Databases / data warehouse on-prem (Postgres, MongoDB, Oracle, SQL server, Sybase)
 
 
 -Expertise in BI and data visualization tools (e.g., Microsoft Power BI).
 
 
 -Understanding of data warehousing, ETL processes, and database design concepts.
 
 
 -Familiarity with statistical software or programming languages like Python for advanced analytics.
 
 
 -Familiarity with NLP models, LLMs and ML lifecycle (model versioning, inference tagging).
 
 
 -Familiarity with ML observability tools (Grafana integration, MLflow metrics) and model explainability tools.
 
 
 -Familiarity with vector databases (Qdrant/FAISS/ Weaviate), retrieval metrics and conversational analytics tooling.
 
 
 
 
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong analytical, problem-solving, and critical-thinking skills with keen attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic, fast-paced environment.
 </li>
 <li>
 Proactive mindset and intellectual curiosity about data and emerging AI technologies.
 </li>
 </ul>
</div>

Data Analyst - Data Analytics & Reporting

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