hr service delivery associate

Accenture

Skill required: Employee Services - Employee and Labor Relations 
Designation: HR Service Delivery Associate 
Qualifications:Any Graduation
 
Years of Experience:1 to 3 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. 
What are we looking for? This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Talent and HR services
 
Roles and Responsibilities: &bull;In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your expected interactions are within your own team and direct supervisor &bull; You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments &bull; The decisions that you make would impact your own work &bull; You will be an individual contributor as a part of a team, with a predetermined, focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

HR Service Delivery Associate

Accenture in India

<div>
 
 Skill required:
 
 Employee Services - Employee and Labor Relations
 
 
 
 Designation:
 
 HR Service Delivery Associate
 
 
 
 Qualifications:
 
 Any Graduation
 
 
 
 Years of Experience:
 
 1 to 3 years
 
 
 
 About Accenture
 
 
 
 Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
 
 
 What would you do?
 
 Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Process incoming requests received through emails, Service Now or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, HR &amp; Payroll team. Employee Services - More into query/case management Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
 
 
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 Written and verbal communication
 </li>
 <li>
 Critical Thinking
 </li>
 <li>
 Problem Management Provide input into process improvement opportunities and may oversee defining standards for new processes and reusable processes.
 </li>
 <li>
 Need to have minimum of 3 plus years of work experience in Leave of Absence Prior experience of handling policy discussion calls on FMLA, HIPAA &amp; ADA is a must Need to have prior experience with the following applications: Workday &amp; Service Now
 </li>
 <li>
 Leave &amp; Absence Administration MS Office Workday &amp; Service Now US Regulations on LOA &amp; Accommodation Analytical Thinking Multi Tasking/ Time Mgt Team Leadership Teaming and Collaboration Result Oriented " Effective Communication (verbal &amp; Non verbal)" Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent &amp; referral to general guidelines.Your expected interactions are within your own team &amp; direct supervisor.You will be provided detailed to moderate level of instruction on daily work tasks &amp; detailed instruction on new assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shifts.Process incoming service requests received through the Contact Center, Email or Web Portal.Process employee leave requests, which includes verifying eligibility, tracking leave status, &amp; provide support services to employees on leave Obtain sufficient information to research &amp; complete the service requests, Key manual entries or answer query from client employees.Manage workflow of cases effectively &amp; take remedial action or escalate as necessary.Provide information, advice &amp; guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area.Ensure &amp; maintain the security &amp; confidentiality of client data. Understanding the detailed functionality of all tools &amp; applications used for Leave &amp; Absence Administration. Understanding the end to end processes of Leave &amp; Absence Administration including Client Policies, State or any governing body s regulation.Ensuring all SLA requirements are met as agreed with the client.Ensure that the Team manages their case loads on a day to day basis identifying delays &amp; taking remedial action.Uses &amp; maintains process maps &amp; all process documentation identifying inputs, outputs, roles &amp; responsibilities of the process.Participates in OE programs, Process improvement programs.Create/Collate all necessary Leave data using the appropriate job aids as specified in the Processes. Generate all required reports from Database as per the agreed timelines &amp; send it to the required Stakeholders (Payroll &amp; Benefits Team)Provide appropriate support processes &amp; ensure compliance in adhering to client policies/practices.Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body &amp; special h&amp;ling procedures.Required to identify, assess, &amp; resolve complex issues/problems within own area of responsibility &amp; operating largely independentlyPrioritize own activities &amp; assist team members as needed in order to meet client deadlines &amp; quality standards, Any Graduation
 
 </li>
 </ul>
</div>

Skill required: Employee Services - Employee and Labor Relations 
Designation: HR Service Delivery Associate Manager 
Qualifications:Any Graduation
 
Years of Experience:10 to 14 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. 
What are we looking for? Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements Provide team members with a clear sense of direction and understanding of each other&rsquo;s responsibilities including career planning and succession planning Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments Conduct/Support Training for regional teams and on-board new team members on all areas of HRO operations and including: Controls &amp; Compliance, Business Continuity Plans, process analysis and customer service Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA&rsquo;s and Human Resources Team on driving key People initiatives Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues Communicates clearly and concisely, using appropriate level of detail, terminology and style Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues
 
Roles and Responsibilities: 1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) &amp; does whatever is needed to complete the task on time and error free. 2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 5. Escalate issues and seek advice when faced with complex issues/problems. 6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. 7. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 8. Ensures progress, issues and agreements are properly documented and acted upon. 9. Assist Team with performing &ldquo;Root Cause Analysis&rdquo; on issues faced and suggest appropriate corrective and preventive actions. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. 11. Participates in various Internal or Client initiatives related to Process. 12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. 13. Actively participate in all process related business meeting in-person or virtually through conference calls. 14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 15. Participate in and/or support during Client visits. 16. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 17. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months. 18. Work collaboratively with all internal &amp; Third party stakeholders to achieve Business goals.
 
Any Graduation

HR Service Delivery Associate Manager

Skill required: Employee Services - Analysis and Reporting 
Designation: HR Service Delivery New Associate 
Qualifications:Any Graduation
 
Years of Experience:0 to 1 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? We are backfilling attrition for CL13 and same mail is attached. We are backfilling attrition for CL13 and same mail is attached. We are backfilling attrition for CL13 and same mail is attached. 
What are we looking for? We are backfilling attrition for CL13 and same mail is attached. We are backfilling attrition for CL13 and same mail is attached.
 
Roles and Responsibilities: We are backfilling attrition for CL13 and same mail is attached.
 
Any Graduation

HR Service Delivery New Associate

Q Express Documents Transport LLC - Dubai South Branch - L14

- Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent practical experience. - Demonstrated ability and willingness to work flexible shifts aligned with Fulfillment Center Operations, including weekends and holidays as required. - Strong analytical capabilities with proven experience in data analysis, metrics tracking, and report generation. - Proficiency in identifying problems, conducting root cause analysis, and implementing effective solutions. - Excellent communication skills in English, both written and verbal. The HR Associate Partner is a hands-on role providing comprehensive HR support at Amazon's Fulfilment Center. Working in alignment with Operations shift patterns, this position serves as the primary HR contact for associates, handling diverse inquiries spanning benefits, payroll, and general HR matters. The role is vital in executing people initiatives, driving employee engagement, and maintaining HR operational excellence. The incumbent will execute projects of varying complexity and provide administrative support. They will also be responsible for analyzing HR metrics to provide data-driven insights for decision making. This position requires strict adherence to confidentiality standards and service level agreements, while consistently driving process improvements and HR functional excellence. The role demands someone who can balance administrative precision with critical thinking to create positive employee experiences and raise the bar in HR service delivery. Key job responsibilities -Serve as the first point of contact for associate HR-related queries, ensuring timely resolution and follow-up within established SLAs. -Manage end-to-end HR processes including attendance, leaves, onboarding, documentation, and employee lifecycle events. -Maintaining accurate HR records, processing HR transactions, and supporting various HR initiatives and programs. -Analyze HR metrics and data to identify trends and provide insights for continuous improvement. -Collaboration with operations teams to support daily HR activities and drive employee engagement initiatives. -Maintaining compliance with company policies, procedures, and legal requirements while handling confidential information with utmost discretion. -Support HR projects, conduct basic HR investigations, and contribute to creating a positive work environment through effective communication and problem-solving. -Coordinate HR events, training sessions, and engagement activities while ensuring all administrative tasks are completed accurately and efficiently.

HR Associate Partner, PXT

NoMo SoHo

<div><h4 class="jobSectionHeader">Description</h4><div>
The NoMo SoHo New York is seeking an experienced and Director of People &amp; Culture to join our prestigious team. This role will will be responsible for overseeing all HR functions, ensuring compliance with labor laws, and fostering a positive workplace culture aligned with the hotel's luxury service standards. This leadership role requires a strategic thinker with a passion for hospitality, talent development, and employee engagement.</div><div>
Tucked away at 9 Crosby, NoMo is a hidden gem just steps from the excitement that the streets of New York have to offer. Inspired by the neighborhood, NoMo represents an intrigue for the nostalgic + modern. Our building is a curated collection of vintage and contemporary art, illustrating the eclectic mix of those who made SoHo what it is today.</div>
At Crescent Hotels &amp; Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We are committed to providing you with:
<ul><li>Highly competitive salary of $145,000 - $155,000</li>
<li>An exceptional benefit plan for eligible associates &amp; your family members
</li><li>401K matching program for eligible associates
</li><li>Flexible scheduling to allow you to focus on what is important to you
</li><li>Discounts with our Crescent managed properties in North America for you &amp; your family members</li>
</ul>
ESSENTIAL JOB FUNCTIONS:
Talent Management:<ul>
<li>
Develop and implement recruitment strategies to attract top hospitality talent for leadership and hourly positions across all departments, as needed.</li>
<li>Oversee onboarding programs to ensure new hires are integrated seamlessly.</li>
</ul>
Associate Relations &amp; Engagement:<ul>
<li>
Foster a positive, inclusive, and productive, issue-free work environment.</li>
<li>Serve as a credible, visible and trusted advisor to managers and associates on HR matters.</li>
<li>Timely address and resolve associate concerns, ensuring compliance with company policies.</li>
<li>Organize associate engagement and recognition programs in alignment with Crescent&rsquo;s associate recognition and communication initiatives.</li>
</ul>
Training &amp; Development:<ul>
<li>
Facilitate training programs to enhance associate job skills and guest service focus and delivery.</li>
<li>Oversee leadership development and succession planning efforts.</li>
<li>Ensure timely and comprehensive compliance training all associates.</li>
</ul>
Compensation &amp; Benefits:<ul>
<li>
Manage payroll processes in collaboration with Finance to ensure accuracy and compliance.</li>
<li>Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives.</li>
<li>Monitor industry trends to ensure competitive compensation structures.</li>
</ul>
Compliance &amp; Risk Management:<ul>
<li>
Ensure compliance with federal, state, and local labor laws.</li>
<li>Maintain up-to-date associate records and HR documentation.</li>
<li>Lead workplace investigations and implement corrective actions as needed.</li>
<li>Oversee workplace safety programs and support risk mitigation strategies.</li>
</ul>
REQUIRED SKILLS/ABILITIES:<ul>
<li>
5+ years of HR leadership experience, with minimum 3 years at an HRD level in the hospitality or related industry.</li>
<li>Bachelor's degree in Human Resources, Business Administration, or a related field (Master&rsquo;s preferred).</li>
<li>Demonstrated experience working under a hotel union collective bargaining agreement is required.</li>
<li>Proven advanced knowledge of employment laws.</li>
<li>Proven experience with UKG/Ultipro systems and payroll processing.</li>
<li>Excellent interpersonal, communication, and problem-solving skills.</li>
<li>Ability to work in a fast-paced, luxury hospitality environment.</li>
</ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Director of People & Culture

Wedtree eStore Private Limited

Job Title: Customer Support Associate &ndash; Premium Silk Sarees (Retail)Location: Chennai (Store / Back Office Based) Employment Type: Full-time Preferred Candidate: FemaleRole OverviewWe are looking for a Customer Support Associate to deliver a warm, professional, and premium service experience for our luxury silk saree brand. The role involves handling customer interactions, supporting order-related queries, and ensuring smooth post-purchase communication while maintaining the brand&rsquo;s high service standards.This position is ideal for individuals who are customer-focused, well-spoken, and service-oriented, with an interest in premium retail.Key ResponsibilitiesCustomer Interaction &amp; Support<ul><li>Handle customer inquiries through phone calls, emails, WhatsApp, and internal store coordination.</li><li>Provide accurate information on silk sarees, collections, pricing, availability, and care.</li><li>Assist customers with order status, billing queries, and delivery follow-ups.</li><li>Address basic customer concerns politely and escalate issues when required.</li></ul>Order &amp; System Coordination<ul><li>Update and maintain customer interactions in CRM / billing systems.</li><li>Coordinate with store teams, logistics, and billing for smooth order processing.</li><li>Ensure timely follow-ups and closure of customer requests.</li></ul>Service Excellence<ul><li>Maintain high standards of communication, professionalism, and grooming.</li><li>Ensure every customer receives a premium, respectful, and personalized experience.</li><li>Support operations during festive seasons, sales, and peak periods.</li></ul>Eligibility &amp; SkillsQualification<ul><li>Any graduate preferred</li><li>12th pass candidates may be considered for strong communication and service skills</li></ul>Experience<ul><li>0&ndash;5 years in customer support, retail service, front-office, or showroom roles</li></ul>Skills Required<ul><li>Good spoken English, Tamil, and Hindi (Telugu is an added advantage)</li><li>Polite, patient, and customer-centric attitude</li><li>Basic computer knowledge (CRM / billing system exposure is a plus)</li><li>Willingness to learn about silk sarees and premium retail products</li></ul>Why Join Us<ul><li>Opportunity to work with a reputed premium heritage silk saree brand</li><li>Professional retail and customer experience exposure</li><li>Structured training on products and service etiquette</li><li>Stable work environment with career growth opportunities</li><li>Attractive employee benefits and supportive team culture</li></ul>We look forward to discussing how your skills and experiences align with the role and our company's goals. Should you need to reschedule or have any questions, please feel free to contact us at [Rajeshwari HR - 9025897995/ Pooja HR - 6379190953]Thank you, and we look forward to meeting you.Greetings from WedtreeJob Type: PermanentPay: ₹15,000.00 - ₹40,000.00 per monthBenefits:<ul><li>Food provided</li><li>Provident Fund</li></ul>Work Location: In person

Customer Support Associate

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