it specialist Jobs in Data Science And Marine Socio Ecological Systems Jobs In Jeddah Saudi Arabia

it specialist

hr specialist

Shear International Co. Ltd

<p>🔍 Talent Acquisition &amp; Staffing</p><p>•Manage end-to-end recruitment processes including job postings, candidate screening, and interview scheduling.</p><p>•Develop sourcing strategies for skilled trades and technical positions relevant to the foundry.</p><p>•Support workforce planning and talent pipeline development in coordination with department heads.</p><p>🧾 HR Operations &amp; Records Management</p><p>•Maintain accurate and updated employee records (digital and physical).</p><p>•Manage documentation for hiring, promotions, transfers, and terminations.</p><p>•Prepare contracts, warning letters, confirmation letters, and other HR documents.</p><p>📊 HR Analytics &amp; Reporting</p><p>•Generate HR reports related to attendance, headcount, turnover, and other KPIs.</p><p>•Support monthly payroll processing by coordinating attendance, overtime, and leave data.</p><p>•Assist in workforce cost tracking and budgeting.</p><p>👥 Employee Relations &amp; Engagement</p><p>•Handle routine employee queries and ensure quick resolution.</p><p>•Support initiatives for employee satisfaction and engagement, such as recognition programs or surveys.</p><p>•Participate in grievance handling and disciplinary actions as per policy.</p><p>🎓 Training &amp; Development</p><p>•Assist in identifying training needs across departments.</p><p>•Coordinate internal and external training sessions, and track participation.</p><p>•Maintain training records and assist in evaluating program effectiveness.</p><p>📜 Policy Compliance &amp; HR Best Practices</p><p>•Ensure HR policies and procedures are consistently followed.</p><p>•Monitor compliance with Saudi labor laws and company regulations.</p><p>•Participate in internal audits, ISO, and other compliance activities as needed.</p>

HR Specialist

Jotun Group

<div><div>SUMMARY OF THE ROLE</div><div></div>
As an HR Executive, you will support the HR function by contributing to projects or areas of specialization by planning and executing assigned tasks and areas of responsibility. May offer advice to employees on matters related to Human Resources. Contribute to assigned projects or specialist area(s), focusing on maintenance, adoption and documentation.<br>
<br>
This position will be based in Jeddah and report to the Human Resources Manager.<div></div><div>
Responsibilities:</div><ul><li><div>
Contribute to the area of specialization by supporting activities within the function and assist in implementing, maintaining, and enhancing procedures and guidelines.</div></li><li><div>
Follow procedures, guidelines, and instructions for executing tasks within the specialist area and be the first point of contact for queries regarding the specialist area, supporting employees and colleagues.</div></li><li><div>
Contribute to projects to develop or enhance the area(s) of specialization, within the HR department or across functions and keep informed of developments in the professional field, works with the region, and is aligned with any Group directions within the area(s).</div></li><li><div>
Be the first point of contact for advice and input across a wide range of HR areas, Maintain and follow up on concepts, tools, and procedures and supports the HR team on matters related to improvement, efficiency, consolidation, etc., of general HR practices.</div></li><li><div>
Contribute to developing and enhancing HR concepts and practices across functions, ensuring alignment with Group directions. Support collaboration between HR and internal stakeholders to strengthen HR&rsquo;s role and effectively support business strategy.</div></li></ul><div></div><div>
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</div><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in human resources or any related field.</div></li><li><div>
Minimum 1 year of relevant experience.</div></li><li><div>
Fluency in English &ndash; both verbally and written.</div></li></ul><div></div><div>
Personal Qualities:</div><ul><li><div>
Acts on own initiative, makes things happen and accepts responsibility for the results.</div></li><li><div>
Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.</div></li><li><div>
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.</div></li><li><div>
Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgements.</div></li><li><div>
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.</div></li><li><div>
Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.</div></li></ul><div></div><div>
We offer:</div><ul><li><div>
Competitive compensation and benefits.</div></li><li><div>
Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.</div></li><li><div>
Career development opportunities across multiple disciplines and geographies.</div></li><li><div>
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.</div></li><li><div>
A supportive and inclusive company culture where you can be your authentic self.</div></li><li><div>
A focus on having fun together through team building and social activities.</div></li></ul><div></div><div><br>
POSITION INFORMATION</div><div></div><div>
Company:</div>
Jotun Saudia Co. Ltd.<div><br>
Contract Type:</div>
Regular<div></div><div>
Time Type:</div>
Full time<div></div><div>
CLOSING DATE (dd.mm.yyyy):</div>
15.11.2025<div></div><div>
WHO WE ARE</div><div></div>
Jotun&rsquo;s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.<div></div>
Jotun Saudia Co. Ltd., established in 1984, is one of the key markets within the MEIA region. With 2 production facilities, 5 warehouses and more than 450 employees, we aim to further strengthen Jotun&rsquo;s position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.<div></div><div>
Visit our <div>Career Page</div> to know more about life at Jotun.</div><div></div><div>
Jotun&rsquo;s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.</div><div></div><div>
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.</div><div></div><div>
If you think that this role is what you could be doing next, apply now!</div></div>

HR Executive - MEIA Graduate Program

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 <strong>
  46,000 people from all over the world
 </strong>
 are continuously building their unique success story with us.
 <strong>
  83% of employees feel happy
 </strong>
 working at JTI.
 <br/>
 <br/>
 To make a difference with us, all you need to do is bring your
 <strong>
  human best.
  <br/>
  <br/>
 </strong>
 What will your story be? Apply now!
 <br/>
 <br/>
 <strong>
  Learn more jti.com
  <br/>
  <br/>
 </strong>
 <em>
  Please, apply till November 16th
  <br/>
  <br/>
 </em>
 <strong>
  <em>
   Please note that this position is open to Saudi Nationals only
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  People &amp; Culture Specialist
  <br/>
  <br/>
 </strong>
 The P&amp;C Specialist supports the implementation of key People &amp; Culture initiatives within the Saudi+ cluster, ensuring alignment with organizational goals and the delivery of exceptional employee experiences. This role is responsible for coordinating various People &amp; Culture processes, including payroll, HR controls execution, vendor management, employee onboarding, and providing operational and administrative support to the P&amp;C team.
 <br/>
 <br/>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 The P&amp;C Specialist will be responsible for
 <br/>
 <br/>
 <ul>
  <li>
   Rewards The P&amp;C Specialist issues and tracks invoices for external providers like health and life insurance, coordinating payments with the Finance team. They compile and validate payroll inputs, reconcile outputs with external providers, and secure necessary approvals for timely processing. Additionally, the role involves calculating quarterly accruals for bonuses, vacation, and end-of-service benefits, participating in compensation surveys, and maintaining accurate employee master data, including documentation for hires, transfers, and terminations.
  </li>
  <li>
   Onboarding In collaboration with relevant functions, the P&amp;C Specialist coordinates and manages the employee onboarding program to ensure a smooth integration experience. This includes overseeing the buddy system, preparing onboard letters and welcome kits, and organizing welcome sessions for new joiners. The Specialist also tracks and documents the completion of probation periods to ensure timely follow-up and compliance with internal processes.
  </li>
  <li>
   HR Controls and Headcount Reporting The role is responsible for maintaining accurate headcount data and providing it to various stakeholders as needed. The P&amp;C Specialist ensures timely and accurate reporting of headcount information to JT and other relevant parties upon request, supporting data-driven decision-making and compliance with reporting requirements.
  </li>
  <li>
   P&amp;C Projects The P&amp;C Specialist actively collaborates with the People &amp; Culture team to support the rollout of both operational and strategic initiatives. This includes identifying opportunities to streamline HR processes, improve systems, and enhance overall operational efficiency within the cluster.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources, Finance, Business Administration, or a related field
  </li>
  <li>
   2&ndash;3 years of experience in HR operations or a similar role
  </li>
  <li>
   Native Arabic speaker with proficient English skills
  </li>
  <li>
   Familiarity with local labor laws
  </li>
  <li>
   Strong organizational skills
  </li>
  <li>
   Excellent communication and interpersonal abilities
  </li>
  <li>
   High level of attention to detail and accuracy
  </li>
  <li>
   Proficient in MS Office applications
  </li>
  <li>
   Knowledge of SuccessFactors is a plus
  </li>
  <li>
   Knowledge of procurement and vendor management processes is an advantage
  </li>
  <li>
   Proactive approach to problem-solving and process improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What To Expect
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
   <br/>
   <br/>
  </li>
 </ul>
 Are you ready to join us? Build your success story at JTI. Apply now!
 <br/>
 <br/>
 Next Steps
 <br/>
 <br/>
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 <br/>
 <br/>
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
</div>


People & Culture Specialist

Dr. Sulaiman Al Habib Medical Group

<div>
 <p>
  <strong>
   About Dr. Sulaiman Al Habib Medical Group:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  With a vision to be the most trusted healthcare provider in medical excellence and patient experience globally, Dr. Sulaiman Al Habib Medical Group (HMG) has become the largest provider of comprehensive medical services in the Middle East. It is currently operating 20 medical facilities across KSA, UAE and Bahrain.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our mission is to develop and operate state of the art medical facilities and provide innovative healthcare services to create value for people starting from the early stages of planning and designing until final implementation, operation, obtaining the required accreditations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking dedicated and professional administrative staff to join our team. This multi-faceted role supports the efficient operation of various hospital departments by performing a wide range of clerical, administrative, and support functions. Successful candidates will be skilled in coordinating workflows, managing resources, and ensuring a high standard of service for our patients and staff.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Available Vacancies:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Medical Administrator
  </li>
  <li>
   Security Manager
  </li>
  <li>
   Patient Experience/Relations/Services Coordinators
  </li>
  <li>
   Client Services Specialist
  </li>
  <li>
   Housing Supervisor
  </li>
  <li>
   ASSD Coordinator
  </li>
  <li>
   Quality Professionals (Coordinator, Officer, Specialist, Senior Specialist)
  </li>
  <li>
   Hazmat Officer
  </li>
 </ul>
</div>


Administrative Opportunities (Jeddah)

Abdul Latif Jameel

<div>
 <p>
  <strong>
   Job Title: Employee Experience &amp; Support Functions BRM Senior General Manager
  </strong>
 </p>
 <p>
  Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
 </p>
 <p>
  Our businesses represent some of the world&rsquo;s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners&rsquo; needs has driven our success.
 </p>
 <p>
  From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
 </p>
 <p>
  Applying our vast experience in the automotive sector, we&rsquo;ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the &lsquo;infrastructure of life&rsquo; in the MENAT region.
 </p>
 <p>
  <strong>
   Financial Job Dimensions
  </strong>
 </p>
 <p>
  <strong>
   Degree of supervision
  </strong>
 </p>
 <p>
  Low Supervision over delivering and Executing on HR IT &amp; Digital Projects.
 </p>
 <p>
  <strong>
   Level of Authority
  </strong>
 </p>
 <p>
  Holds significant decision-making authority in delivering HR IT and digital experience projects on a global scale. Empowered to determine project approaches, select technologies, and approve changes, within the governance frameworks and budgetary limits of the organization.
 </p>
 <p>
  <strong>
   Purpose of the Job
  </strong>
 </p>
 <p>
  The
  <strong>
   Senior General Manager &ndash; HR IT (Employee Experience BRM)
  </strong>
  serves as the primary liaison between the Technology/Digital teams and the HR business (including HR process owners and related business teams). The purpose of this role is to ensure an efficient flow of demand and vision for HR technology, and to guarantee the successful delivery of digital services for both existing and new HR systems (as well as ongoing system support). This role is a critical link that combines deep technical expertise with HR domain knowledge to educate business partners about technology capabilities and limitations, help plan IT strategy for HR, identify opportunities for improvement, evaluate solution alternatives, and select optimal technologies.
 </p>
 <p>
  As a leadership role, the SGM HR IT drives innovation in HR processes through close collaboration with stakeholders, constantly brokering effective technology solutions to meet business needs. In addition, the jobholder is accountable for building and managing an effective HR IT team to execute on these strategies and projects &ndash; including developing team capacity and skills, career development, and ensuring strong performance and retention of key talent. This balance of strategic vision and team management ensures that HR digital transformation initiatives are delivered successfully across the organization.
 </p>
 <p>
  <strong>
   Key Accountabilities: Description
  </strong>
 </p>
 <p>
  &bull; Design and Implementation of IT &amp; Digital projects and Changes requests in alignment with business priorities, ensuring measurable impact on efficiency, savings, and productivity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
  &bull; Deliver Functional Support for Stream for Level 1 and Level 2 and maintain the SLA KPI on monthly basis to maintain business continuit
 </p>
 <p>
  <br/>
 </p>
 <p>
  .
  <br/>
  &bull; Design and implementation of an enterprise architecture system by providing appropriate IT solutions to the various businesses to ensure security of information flow and storage across the compan
 </p>
 <p>
  y.&bull; Ensure adherence to company policies and regulatory requirement
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   s.
   <br/>
   Key Accountabilities: Performance Indicat
  </strong>
 </p>
 <p>
  ors- % of projects delivered against approved Hoshin p
 </p>
 <p>
  lanTarget:
 </p>
 <p>
  70%- % of CRs delivered against approved pl
 </p>
 <p>
  an.Target:
 </p>
 <p>
  80%- Survey results % Target:
 </p>
 <p>
  90%- Breach SLA % Target: 98% reviewed monthly ALL (L2-L
 </p>
 <p>
  3).- Effective communication &amp; Resolution details % - Target: 9
 </p>
 <p>
  0%.- Deliver the solution architecture as per ARB guideli
 </p>
 <p>
  nesTarget:
 </p>
 <p>
  90%- 100% compliance with internal policies and external regulati
 </p>
 <p>
  <strong>
   onsMajor Activit
  </strong>
 </p>
 <p>
  ies1- Work in partnership with the Corporate IT BRM for HR to plan and deliver HR digital transformation projects across all ALJ global entities. This includes defining project scope, resources, and timelines to implement new HR technologies and enhancemen
 </p>
 <p>
  ts.2- Execute integrations between SAP HCM, SAP SuccessFactors, and related enterprise systems (e.g. Finance, Time Management, Benefits, Compensation, Onboarding). Ensure seamless data flow and process alignment across these modules and other business functio
 </p>
 <p>
  ns.3- Utilize expertise in HRIS/HCM to design, implement, and support solutions for complex HR business processes. This involves configuring systems to meet HR requirements and ensuring they are scalable and robu
 </p>
 <p>
  st.4- Lead requirements gathering and design sessions with HR stakeholders to analyze current processes and define future-state needs. Translate business requirements into technical specifications and a clear vision for process improveme
 </p>
 <p>
  nt.5- Document detailed business requirements and configuration decisions in a formal workbook or design document. Work directly with business owners to obtain sign-off on final requirements and design, ensuring alignment and acceptance before developme
 </p>
 <p>
  nt.6- Collaborate with technical teams and consultants to ensure successful integration between HR IT modules and other business systems. Verify that end-to-end processes (from HR to other functions) work smoothly and data integrity is maintain
 </p>
 <p>
  ed.7- Ensuring that Standard Operating Procedures ) are created and maintained for all recurring HR IT tasks and processes. Regularly review and update these SOPs to reflect system or process chang
 </p>
 <p>
  es.8- Ensuring that proper Change Control procedures for any changes deployed to production HR systems. This includes risk assessment, documentation, approval workflows, and communication for system changes to minimize disruption and ensure stabili
 </p>
 <p>
  ty.9- Identify opportunities to leverage new or unused SuccessFactors and SAP HCM features to improve HR business outcomes. Successfully implement enhancements and new functionalities that add value, such as self-service tools, analytics, or AI-driven features, thereby continuously improving the HR IT landsca
 </p>
 <p>
  <strong>
   pe.Job Cont
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   ext
   <br/>
   Job holder plays a crucial role in aligning technology with business goals, managing IT resources efficiently, and ensuring the organization&rsquo;s technical solutions are secure, reliable, and supports the needs of the users and the overall business operat
  </li>
  <li>
   ionsJob requires ability to set project goals, define timelines, allocate resources, and monitor progress to ensure successful project deli
  </li>
  <li>
   veryJob holder plays a strategic role in developing and implementing the organization&rsquo;s IT strategy aligned with Business Objectives and Collaborate with Senior Management to identify technology needs, Prioritize projects, and allocate resources effecti
  </li>
  <li>
   velyJob requires awareness of latest technological advancements and assess how these innovations can benefit the organization. Propose and implement the new technologies to improve efficiency and productiv
  </li>
  <li>
   ity.Job requires interaction with external vendors and suppliers to procure IT equipment, software licenses, and services. Evaluate Service Level agreements and ensure that vendors meet their obligati
  </li>
 </ul>
 <p>
  <strong>
   ons.Framework, Boundaries &amp; Decision Making Autho
  </strong>
 </p>
 <ul>
  <li>
   rityJob holder reports to the Director - Head of IT &amp; Digital and align with organization&rsquo;s overall IT strategy and business g
  </li>
  <li>
   oalsJob holder holds a decision-making authority concerning team structure, task delegation, performance evaluations and hiring decisi
  </li>
  <li>
   ons.Job holder should prioritize projects based on business needs, resource availability, and alignment with strategic object
  </li>
  <li>
   ivesJob holder should follow the guidelines and processes for vendor selection and procurement to ensure transparency and cost-effectiven
  </li>
 </ul>
 <p>
  <strong>
   ess.Organizational / Functional Strategic F
  </strong>
 </p>
 <ul>
  <li>
   ocusContribute to the development of the organization&rsquo;s HR technology roadmap, ensuring alignment with overall business and digital strateg
  </li>
  <li>
   ies.Identify and assess emerging HR technologies and industry trends to provide a competitive advant
  </li>
  <li>
   age.Evaluate how new solutions can be integrated into HR operations and processes to improve efficiency and employee experie
  </li>
  <li>
   nce.Ensure HR IT practices comply with legal, regulatory, and industry best practi
  </li>
  <li>
   ces.Prioritize and manage HR IT projects based on strategic importance, resource availability, and potential business imp
  </li>
  <li>
   act.Monitor project execution to ensure timely delivery, quality outcomes, and realization of expected benef
  </li>
  <li>
   its.Collaborate with senior management and cross-functional leaders to align HR IT initiatives with organizational objecti
  </li>
  <li>
   ves.Promote innovation, continuous improvement, and data-driven decision-making across HR technology functi
  </li>
 </ul>
 <p>
  <strong>
   ons.Minimum Qualificat
  </strong>
 </p>
 <p>
  ionsUniversity degree in Information technology attested by Saudi Council of Engine
 </p>
 <p>
  <strong>
   ers.Minimum Experi
  </strong>
 </p>
 <p>
  enceMin. 10 years Information Technology experience, with min. 5 years in a middle management position level experience Proffered fields of experience: &amp; Project Managem
 </p>
 <p>
  <strong>
   ent.Job-Specific Sk
  </strong>
 </p>
 <p>
  illsManging Team, Projects Delivery, Vendor Management, IT Maturity Framework Knowledge, Process automation and supporting solutions for complex HCM business proces
 </p>
 <p>
  <strong>
   ses.Langu
  </strong>
 </p>
 <p>
  agesEnglish/Ar
 </p>
 <p>
  <strong>
   abicSpecial Certifications / Member
  </strong>
 </p>
 <p>
  <br/>
 </p>
 ship
</div>


Employee Experience Manager

Amazon

<div>
 <strong>
  <strong>
   DESCRIPTION
   <br/>
   <br/>
  </strong>
 </strong>
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 <br/>
 <br/>
 Role: Tier III - Escalation Specialist role in ICQA
 <br/>
 <br/>
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the link between Customer Service and the ICQA and Operations team
  </li>
  <li>
   Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
  </li>
  <li>
   Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
  </li>
  <li>
   Perform Concession researches, analysis and escalations
  </li>
  <li>
   Conduct special research and deep dives, identify trends and generate reports that drive actions
  </li>
  <li>
   Support other Escalation Specialists as required
  </li>
  <li>
   Assist in ensuring successful area performance by analysis and reporting on business performance
  </li>
  <li>
   Research free replacements daily and provide detailed analysis of the errors
  </li>
  <li>
   Apply Amazon policies and guidelines related to ES role and general processes
  </li>
  <li>
   Support and work in the department as required
  </li>
  <li>
   Fully understands workflow and daily production goals
   <br/>
   <br/>
  </li>
 </ul>
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 <br/>
 <br/>
 Role: Tier III - Escalation Specialist role in ICQA
 <br/>
 <br/>
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the link between Customer Service and the ICQA and Operations team
  </li>
  <li>
   Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
  </li>
  <li>
   Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
  </li>
  <li>
   Perform Concession researches, analysis and escalations
  </li>
  <li>
   Conduct special research and deep dives, identify trends and generate reports that drive actions
  </li>
  <li>
   Support other Escalation Specialists as required
  </li>
  <li>
   Assist in ensuring successful area performance by analysis and reporting on business performance
  </li>
  <li>
   Research free replacements daily and provide detailed analysis of the errors
  </li>
  <li>
   Apply Amazon policies and guidelines related to ES role and general processes
  </li>
  <li>
   Support and work in the department as required
  </li>
  <li>
   Fully understands workflow and daily production goals
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 </ul>
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   BASIC QUALIFICATIONS
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  </strong>
 </strong>
 <ul>
  <li>
   1+ years of Microsoft Office products and applications experience
  </li>
  <li>
   High school or equivalent
  </li>
  <li>
   Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  </li>
  <li>
   Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
  </li>
  <li>
   Work 40 hours/week, and overtime as required
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   <br/>
  </li>
 </ul>
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  <strong>
   PREFERRED QUALIFICATIONS
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   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Expert in Microsoft Excel, VBA, SQL, and other databases
  </li>
  <li>
   Ability of having developed tools, data collection processes, and data management systems
  </li>
  <li>
   Ability to handle multiple, competing tasks in a deadline-driven environment
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
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 <strong>
  Company
 </strong>
 - Afaq - Warehouse Branch
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 Job ID: A3108998
</div>


ICQA Escalation Specialist

Muller's Solutions

<div><p><b>About M&uuml;ller`s Solutions:</b></p><p>
</p><p>M&uuml;ller's Solutions is a leading SAP consulting firm that specializes in delivering innovative and customized solutions to enhance business processes. We are committed to helping our clients efficiently manage their HR processes through advanced technologies, including SAP SuccessFactors and OpenText solutions.</p><p>
</p><p><b>Job Overview:</b></p><p>
</p><p>We are seeking a qualified OpenText SuccessFactors HR Workflow Consultant to join our team. In this role, you will be responsible for designing, implementing, and optimizing HR workflows specifically integrated with OpenText and SuccessFactors solutions. You will work closely with clients to understand their business needs and translate them into effective system configurations that enhance HR operations.</p><p>
</p><p><b>Requirements</b></p><p></p><p><b>
Requirements:</b></p><p>
</p><ul><li>Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field.</li>
<li>Minimum of 3 years of experience as an HR Workflow Consultant with expertise in OpenText and SAP SuccessFactors.</li>
<li>Strong understanding of HR processes and workflows, with a focus on optimizing efficiency.</li>
<li>Experience in designing and implementing HR workflows in OpenText and SuccessFactors environments.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication skills, with the ability to interact effectively with clients and internal teams.</li>
<li>Ability to manage multiple projects and meet deadlines in a fast-paced environment.</li>
<li>Prior experience with integration of OpenText and other SAP modules is a plus.</li>
</ul><p></p><p><b>Benefits</b></p><p>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

OpenText SuccessFactors HR Workflow Consultant

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