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hub apmea demand planning manager

Hitachi Energy

<div>
 
 The Opportunity
 
 
 
 Lead the Demand Planning process within the Sales, Engineering and Operations Planning (SE&amp;OP) framework to create an accurate, unconstrained demand plan (volume and revenue) for a 12&ndash;36+ month horizon. Ensure alignment between Sales, Marketing, Engineering, Operations and Global Product Group management by integrating order backlog, market intelligence, statistical forecasting, new product introductions and strategic objectives. Drive forecast accuracy, scenario planning, and demand review governance to enable business decisions that identify and mitigate risk, optimize service levels, working capital, and profitability. Champion advanced analytics, digital tools, and best practices to support strategic decision-making in the transformer manufacturing industry.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 You will own SE&amp;OP demand planning process for the HUB, develop unconstrained demand plans using order backlog, sales pipeline, market intelligence and statistical forecasts, translate volume plans into revenue forecasts and supply requirements.
 </li>
 <li>
 You will generate forecasts using order backlog, sales pipeline market intelligence and statistics, incorporate macroeconomic data, competitor activity, and new product introductions, track forecast accuracy, bias, and Forecast Value Add (FVA) metrics.
 </li>
 <li>
 You will facilitate monthly Demand Review meetings to finalize unconstrained demand plans, prepare pre-read materials (performance metrics, scenarios, assumptions), document decisions, assumptions, and action items; ensure timely communication to stakeholders.
 </li>
 <li>
 You will develop demand scenarios (upsides, downsides) and contingency plans for disruptions, validate mixed assumptions for translation into supply families, partner with Sales, Marketing, Engineering, Operations Product Management, Finance, and Supply Chain, ensure alignment on demand assumptions.
 </li>
 <li>
 You will monitor KPIs: Forecast Accuracy, Bias, FVA, Performance to Business Plan, identify gaps and implement corrective actions, drive process standardization and digitalization initiatives (ERP/SAP, analytics tools), Champion ERP (SAP S/4), APS, and BI tools (Power BI, Tableau), explore AI-driven forecasting and demand sensing technologies for improved responsiveness.
 </li>
 <li>
 You will mentor junior planners and foster analytical capability within the team, promote a culture of data-driven decision-making and collaboration.
 </li>
 <li>
 You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
 </li>
 <li>
 Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
 
 
 </li>
 </ul>
 
 Your Background
 
 
 
 <ul>
 <li>
 You hold a degree in Supply Chain Management, Business Administration, Marketing, or related field. Master&rsquo;s degree is preferred.
 </li>
 <li>
 Minimum 5 years in demand planning, sales operations, forecasting, or S&amp;OP/IBP.
 </li>
 <li>
 Proven experience in forecasting and market intelligence integration. Proficiency in ERP systems (SAP S/4 &ndash; SD, PP), in CRM systems (SFDC).
 </li>
 <li>
 Strong analytical skills with tools like Power BI, Tableau, Excel.
 </li>
 <li>
 Certifications: APICS CPIM or equivalent preferred.
 </li>
 <li>
 Effective communication, collaboration, and stakeholder management.
 
 
 
 </li>
 </ul>
 
 More About Us
 
 
 
 At Hitachi Energy Vietnam, we offer a suite of employee benefits to complement our pay offering, supporting employees&rsquo; financial, physical and mental wellbeing:
 
 
 <ul>
 <li>
 16 days annual leave, flexible working policy.
 </li>
 <li>
 Benefit according to local standards: Heath-care insurance benefits to employees and their family dependents (spouse &amp; children), annual vaccination, summer outing.
 </li>
 <li>
 Growth possibility: Learning and development platform, career movement opportunity within organization.
 </li>
 <li>
 Possibility to gain experience in international environment and work with an industry leader in green energy solutions.
 
 
 </li>
 </ul>
 
 Please be advised that the benefits provided may differ depending on the employee&rsquo;s country of hire.
 
 
 
 Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.
 
 
 With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time &ndash; balancing soaring electricity demand, while decarbonizing the power system.
 
 
 Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
</div>

HUB APMEA Demand Planning Manager

<div>Description
The opportunity:
Lead the Demand Planning process within the Sales, Engineering and Operations Planning (SE&amp;OP) framework to create an accurate, unconstrained demand plan (volume and revenue) for a 12&ndash;36+ month horizon. Ensure alignment between Sales, Marketing, Engineering, Operations and Global Product Group management by integrating order backlog, market intelligence, statistical forecasting, new product introductions and strategic objectives. Drive forecast accuracy, scenario planning, and demand review governance to enable business decisions that identify and mitigate risk, optimize service levels, working capital, and profitability. Champion advanced analytics, digital tools, and best practices to support strategic decision-making in the transformer manufacturing industry.
How you&rsquo;ll make an impact:<ul><li>
You will own SE&amp;OP demand planning process for the HUB, develop unconstrained demand plans using order backlog, sales pipeline, market intelligence and statistical forecasts, translate volume plans into revenue forecasts and supply requirements.</li><li>
You will generate forecasts using order backlog, sales pipeline market intelligence and statistics, incorporate macroeconomic data, competitor activity, and new product introductions, track forecast accuracy, bias, and Forecast Value Add (FVA) metrics.</li><li>
You will facilitate monthly Demand Review meetings to finalize unconstrained demand plans, prepare pre-read materials (performance metrics, scenarios, assumptions), document decisions, assumptions, and action items; ensure timely communication to stakeholders.</li><li>
You will develop demand scenarios (upsides, downsides) and contingency plans for disruptions, validate mixed assumptions for translation into supply families, partner with Sales, Marketing, Engineering, Operations Product Management, Finance, and Supply Chain, ensure alignment on demand assumptions.</li><li>
You will monitor KPIs: Forecast Accuracy, Bias, FVA, Performance to Business Plan, identify gaps and implement corrective actions, drive process standardization and digitalization initiatives (ERP/SAP, analytics tools), Champion ERP (SAP S/4), APS, and BI tools (Power BI, Tableau), explore AI-driven forecasting and demand sensing technologies for improved responsiveness.</li><li>
You will mentor junior planners and foster analytical capability within the team, promote a culture of data-driven decision-making and collaboration.</li><li>
You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>
Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>
Your background:<ul><li>
You hold a degree in Supply Chain Management, Business Administration, Marketing, or related field. Master&rsquo;s degree is preferred.</li><li>
Minimum 5 years in demand planning, sales operations, forecasting, or S&amp;OP/IBP.</li><li>
Proven experience in forecasting and market intelligence integration. Proficiency in ERP systems (SAP S/4 &ndash; SD, PP), in CRM systems (SFDC).</li><li>
Strong analytical skills with tools like Power BI, Tableau, Excel.</li><li>
Certifications: APICS CPIM or equivalent preferred.</li><li>
Effective communication, collaboration, and stakeholder management.</li></ul>
More about us:
At Hitachi Energy Vietnam, we offer a suite of employee benefits to complement our pay offering, supporting employees&rsquo; financial, physical and mental wellbeing:<ul><li>
16 days annual leave, flexible working policy.</li><li>
Benefit according to local standards: Heath-care insurance benefits to employees and their family dependents (spouse &amp; children), annual vaccination, summer outing.</li><li>
Growth possibility: Learning and development platform, career movement opportunity within organization.</li><li>
Possibility to gain experience in international environment and work with an industry leader in green energy solutions.</li></ul>
Please be advised that the benefits provided may differ depending on the employee&rsquo;s country of hire.<h2 class="jobSectionHeader">
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

<div>About Us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us &ndash; in work and out.Our employee benefit programs are tailored to each country, depending on location of employment and job grade. More specific information on the employee benefit program offering in your intended country of employment/ more information will be available during the recruitment process.
Description
The Opportunity 
At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
Hitachi Energy is seeking candidates to work as a part of the HUB APMEA Oil and Dry Distribution Transformers Product Line. The Regional Product Specialist (RPS) will work directly with HUB APMEA Regional Product Manager Oil and Dry Distribution Transformers. The Regional Product Specialist (RPS) for Oil and Dry Distribution Transformers in the HUB APMEA region is responsible for managing the assigned product portfolio through market and competitive analysis, compliance with standards, and support for new product development. The RPS ensures a market-leading and competitive position, strong value differentiation, and technology leadership, thereby contributing to customer satisfaction and profitable growth.
How you'll make an impact<ul><li>
Conduct comprehensive market analysis and trend identification by evaluating international and regional standards, regulations, and customer specifications.</li><li>
Perform competitor assessments to pinpoint opportunities for improvement and differentiation.</li><li>
Gather and analyze customer feedback (e.g., Voice of Customer, NPS, surveys) to drive product enhancements and increase satisfaction.</li><li>
Manage and update technical specifications for products to ensure competitiveness and compliance.Oversee performance improvement initiatives (competitiveness, design to value) through benchmarking and quality feedback.</li><li>
Assist in finalizing requirements for new products and technology transfers.Ensure compliance with all relevant external and internal regulations, procedures, and guidelines throughout the product lifecycle.</li><li>
Work closely with global product managers, R&amp;D centers, and local business units to align regional needs with global strategies.Act as a liaison among product management, engineering teams, application engineering, and marketing to deliver technical insights and promotional support.</li><li>
Ensure effective communication and knowledge sharing across engineering, operations, sales, and channel teams.</li><li>
Responsible to ensure compliance with applicable external &amp; internal regulations, procedures &amp; guidelines.</li></ul>
Your Background<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Electrical or Mechanical Engineering or a related field. Electrical Engineering is a plus.</li><li>
Minimum 10 years of experience in product management, market analysis, or a similar role within the transformers or energy industry, along with strong technical knowledge of transformer products and applications relevant to the region.</li><li>
Experience with market analysis, competitor benchmarking, and product lifecycle management.</li><li>
Excellent communication and presentation skills for both technical and non-technical audiences.</li><li>
Ability to work collaboratively across cross-functional and multicultural teams.</li><li>
Proficiency in English; additional regional languages are a plus.</li></ul>
More About Us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us &ndash; in work and out.Our employee benefit programs are tailored to each country, depending on location of employment and job grade. More specific information on the employee benefit program offering in your intended country of employment/ more information will be available during the recruitment process.<h2 class="jobSectionHeader">
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Regional Product Specialist – Oil & Dry Distribution Transformers (HUB APMEA)

BYD Türkiye

<div>
 
 About Our Company
 
 
 Founded in 1995 in China as a pioneer in battery technology, BYD has become world's leading manufacturer of NEVs. BYD currently brings its electric vehicles to consumers in over 70 countries with more than 600 thousand employees.
 
 
 
 
 BYD has become the market leader in the electric vehicle industry with its recent moves in line with its goal of cooling the earth by 1&deg;C.
 
 
 
 
 As BYD Turkey team, we are excited to introduce the world's best-selling electric vehicle brand to the Turkish market. If you share this excitement, you can apply for the position below;
 
 
 
 
 We are looking for
 
 a Logistics Planning Specialist
 
 to work with our teams.
 
 
 
 
 
 
 You Will Be a Perfect Match, If You Have;
 
 
 <ul>
 <li>
 Graduated from Engineering, Mathematics or Statistics departments of universities,
 </li>
 <li>
 At least 3 years of experience in demand/supply management, sales, supply or logistics planning processes, preferably with automotive industry experience
 </li>
 <li>
 Competent in interpretation and decision making with intensive data analysis, &bull; High analytical thinking ability, detail-oriented and result-oriented,
 </li>
 <li>
 Ability to work comfortably in uncertain conditions and adapt to changing conditions,
 </li>
 <li>
 excellent negotiations, communications and collaboration skills, strong sense of responsibility and result oriented,
 </li>
 <li>
 Very good knowledge of MS office &ndash;especially Excel &ndash; and preferably Power BI
 </li>
 <li>
 Excellent command of written and spoken English,
 </li>
 </ul>
 
 
 
 
 
 Main Responsibilities;
 
 
 <ul>
 <li>
 Analyze and coordinate ongoing logistical functions for company.
 </li>
 <li>
 Monitor and report on transportation costs and KPI&rsquo;s.
 </li>
 <li>
 Collaborating across Logistics Service providers to prepare, monitor and drive distribution quality.
 </li>
 <li>
 aking actions to ensure that dealers remain in the optimum stock structure by closely monitoring the stocks.
 </li>
 <li>
 Inventory control of Hub vehicle stock and parts warehouse
 </li>
 <li>
 Carrying out short and medium term Hub capacity planning activities.
 </li>
 <li>
 Workforce capacity planning for hub operations.
 </li>
 </ul>
</div>

Sales and Logistic Planning Specialist

Toyota Türkiye Pazarlama ve Satış A.Ş.

<div>
 
 Toyota Turkey Marketing and Sales Inc. is an international distributor responsible for the marketing, sales, and after-sales services of Toyota and Lexus branded vehicles in the automotive sector.
 
 
 
 
 
 Our employee value proposition is "We Respect We Kaizen!", which reflects our two most important values, "Respect for People" and "Kaizen".
 
 
 
 
 
 The common characteristics of Toyota employees who say "We Respect We Kaizen!" are as follows:
 
 <ul>
 <li>
 Love job and do it with passion!
 </li>
 <li>
 Work with a smile and have fun!
 </li>
 <li>
 Make an effort to create happy environment!
 </li>
 <li>
 Value everyone for being human!
 </li>
 <li>
 Work with team spirit for better results.
 </li>
 </ul>
 
 
 
 
 We are looking for
 
 Logistics Planning Specialist
 
 to work with our teams.
 
 
 
 
 
 
 Qualifications;
 
 
 
 &bull; Graduated from Engineering, Mathematics or Statistics departments of universities,
 
 
 &bull; At least 3 years of experience in demand/supply management, sales, supply or logistics planning processes,
 
 
 &bull; Competent in interpretation and decision making with intensive data analysis,
 
 
 &bull; High analytical thinking ability, detail-oriented and result-oriented,
 
 
 &bull; Ability to work comfortably in uncertain conditions and adapt to changing conditions,
 
 
 &bull; Excellent negotiations, communications and collaboration skills, strong sense of responsibility and result oriented,
 
 
 &bull; Very good knowledge of MS office &ndash;especially Excel &ndash; software,
 
 
 &bull; Excellent command of written and spoken English,
 
 
 &bull; Preferably with automotive industry experience, specific logistics experience within route optimization for finished vehicle distribution is highly advantageous.
 
 
 
 
 
 
 Main Responsibilities;
 
 
 
 &bull; Analyze and coordinate ongoing logistical functions for company.
 
 
 &bull; Preparing daily truck plans according to loading capacity and route optimization.
 
 
 &bull; Monitor and report on transportation costs and KPI&rsquo;s.
 
 
 &bull; Collaborating across Logistics Service providors to prepare, monitor and drive distribution quality and service through our suppliers and dealer network while ensuring SLA&rsquo;s are met.
 
 
 &bull; Taking actions to ensure that dealers remain in the optimum stock structure by closely monitoring the stocks.
 
 
 &bull; Inventory control of Hub vehicle stock and parts warehouse
 
 
 &bull; Carrying out short and medium term Hub capacity planning activities.
 
 
 &bull; Workforce capacity planning for hub operations.
 
 
 &bull; Production planning for accessory installation.
 
</div>

Logistics Planning Specialist

Unilever

<div>Unilever is currently hiring for Customer Hubs Performance Delivery Manager &ndash; O2C! 
 
Function: Global Business Services &ndash; Customer Hubs 
Reports to: Head of Global Customer Hubs &ndash; PTAB &amp; Africa 
Scope: Customer Hubs - Regional (Arabia-Deliver&amp;Collect) 
Location: Turkey 
Terms &amp; Conditions: Full-Time
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
GLOBAL CUSTOMER HUBS TEAM 
GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports. 
The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub. 
PURPOSE OF THE ROLE 
The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you. 
 
MAIN RESPONSIBILITIES 
The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports). 
Deliver superior business performance.<ul><li>
Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.</li><li>
Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.</li><li>
Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.</li><li>
Bring global hub model to life through Standardization and Digital transformation</li><li>
Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.</li><li>
Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.</li><li>
Develop the hub into a solutions partner providing decision support through analytics and insights</li><li>
Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.</li></ul>
Expand Hub Scope<ul><li>
Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team</li><li>
Develop and build hub operations for white spaces by working with various functions.</li></ul>
Build a winning team<ul><li>
Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.</li><li>
Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)</li><li>
Lead and actively participate in the global network of hubs</li><li>
Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.</li></ul>
Experiences &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management</li><li>
Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.</li><li>
Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.</li><li>
Proven business/financial acumen, prior experience managing a large operational business unit</li><li>
Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.</li><li>
Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever</li><li>
Proven experience in complex transformation programs/change management and setting up new capabilities.</li></ul> 
Skills<ul><li>
Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.</li><li>
Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.</li><li>
Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery</li><li>
Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.</li><li>
Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.</li><li>
Excellent people management and relationship skills</li><li>
Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)</li></ul> 
Leadership<ul><li>
Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.</li><li>
Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.</li>
Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident<li> anticipating and staying ahead of customer needs and external trends to beat the competition.</li><li>
Deliver with Excellence:</li><li>
Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.</li><li>
Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul>
Critical SOL (Standards of Leadership) Behaviors<ul><li>
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</li><li>
PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul> 
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Customer Hubs Performance Delivery Manager – O2C

<div>
 Unilever is currently hiring for
 
 Customer Hubs Performance Delivery Manager &ndash; O2C!
 
 
 
 
 Function:
 
 Global Business Services &ndash; Customer Hubs
 
 
 
 Reports to:
 
 Head of Global Customer Hubs &ndash; PTAB &amp; Africa
 
 
 
 Scope:
 
 Customer Hubs - Regional (Arabia-Deliver&amp;Collect)
 
 
 
 Location:
 
 Turkey
 
 
 
 Terms &amp; Conditions:
 
 Full-Time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 GLOBAL CUSTOMER HUBS TEAM
 
 
 
 GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports.
 
 
 The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub.
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you.
 
 
 
 Main Responsibilities
 
 
 
 The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports).
 
 
 
 Deliver superior business performance.
 
 
 
 <ul>
 <li>
 Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.
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 Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.
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 Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.
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 Bring global hub model to life through Standardization and Digital transformation
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 Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.
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 Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.
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 Develop the hub into a solutions partner providing decision support through analytics and insights
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 Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.
 
 
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 </ul>
 
 Expand Hub Scope
 
 
 
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 Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team
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 Develop and build hub operations for white spaces by working with various functions.
 
 
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 </ul>
 
 Build a winning team
 
 
 
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 Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.
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 Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)
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 Lead and actively participate in the global network of hubs
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 Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.
 
 
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 </ul>
 
 Experiences &amp; Qualifications
 
 
 
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 Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management
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 Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.
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 Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.
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 Proven business/financial acumen, prior experience managing a large operational business unit
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 Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.
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 Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever
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 Proven experience in complex transformation programs/change management and setting up new capabilities.
 
 
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 </ul>
 
 Skills
 
 
 
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 Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.
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 Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.
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 Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery
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 Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
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 Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.
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 Excellent people management and relationship skills
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 Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)
 
 
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 </ul>
 
 Leadership
 
 
 
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 Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.
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 Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.
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 Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident &boxh; anticipating and staying ahead of customer needs and external trends to beat the competition.
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 Deliver with Excellence:
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 Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.
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 Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 
 
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 </ul>
 
 Critical SOL (Standards of Leadership) Behaviors
 
 
 
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 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
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 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
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 CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
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 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
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 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 
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 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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