inbound call center agent

The Talenters

Job description:JOIN OUR SALES FORCE &ndash; FULL-TIME &amp; PART-TIME OPPORTUNITIES!Outwerk Solutions is calling all Fluent English Speakers to join as International Call Center Agent who are ready to hustle, earn big, and grow fast!Positions:<ul><li>Part-Time Sales Executive (7 PM &ndash; 2 AM)</li><li>Full-Time Sales Executive (7 PM &ndash; 4 AM)</li><li>Monday to Friday Only</li><li>&ndash; Your weekends are yours!</li></ul>Location: Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiWhat&rsquo;s in it for You?<ul><li>Fixed Salary + Uncapped Commissions</li><li>Performance Bonuses &ndash; Daily, Weekly &amp; Monthly</li><li>Fast-Paced Growth Environment</li></ul>You&rsquo;re a Good Fit If:Your English is top-notch Apply Now! Send your CV via WhatsApp to +92 3493613193 Walk-In Interviews: 05:00 PM &ndash; 06:00 AMStart your journey with Outwerk Solutions today!Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

HIRING FULL-TIME & PART-TIME CALLING AGENTS

Conxeptrix

Currently we are looking for an international sales executive ( Auto Trading ) candidates having experience in call center industry are encouraged to apply.Shift: Afternoon &amp; Evening ( Mon to Fri )Location: DHA Phase 7 ExtJob Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Cold Calling Agent ( US Accent )

Air Arabia

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 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
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 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
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 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
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 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
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 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
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 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
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 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
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 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
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 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
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 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 
 
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 </ul>
 Key Result Responsibilities - Continued
 
 
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 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
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 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
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 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
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 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
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 High School/Diploma or equivalent.
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 Capable of using technology systems and tools such as Microsoft Office.
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 Good in English &amp; Urdu Languages.
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 No hearing or articulatory problems.
 
 
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 </ul>
 
 Work Experience
 
 
 
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 No previous experience is required for this role; any experience would be treated as an advantage.
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 Capability of understanding market trends and channeling them leading to effective customer care solutions
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 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
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 Capable of understanding customers&rsquo; problems and direct them in the right channel.
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 Ability to work for long hours and under pressure.
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 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
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 Flexible to work in shifts i.e. Morning, Afternoon, Evening &amp; Night
 </li>
 </ul>
</div>

Call Center Agent - Inbound

Mars BPO

Job Description: We are expanding our team and hiring dedicated individuals for our Frontier outbound call center campaign. This role requires making outbound calls, engaging customers, and sharing service information confidently. Training will be provided, so fresh candidates are encouraged to apply.Key Responsibilities<ul><li>Conduct outbound calls to potential customers</li><li>Communicate Frontier services clearly and accurately</li><li>Verify customer details during calls</li><li>Follow call scripts and company standards</li><li>Work towards assigned sales and performance goals</li><li>Maintain professionalism on every call</li></ul>Job Requirements<ul><li>Good spoken English</li><li>Basic computer and typing skills</li><li>Ability to work night shifts</li><li>Strong listening and communication skills</li><li>Sales or call center experience is an advantage</li><li>Freshers can apply</li></ul>What We Offer<ul><li>Fixed salary with commission structure</li><li>Performance-based bonuses</li><li>Complete training and guidance</li><li>Growth opportunities within the organization</li><li>Supportive and professional work environment</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Outbound Call Center Executive

Job Description: We are hiring motivated and confident Outbound Call Center Representatives for our Frontier campaign. This on-site role involves contacting potential customers, sharing service details, and converting leads. Fresh candidates are encouraged to apply as full training will be provided.Key Responsibilities:<ul><li>Conduct outbound calls to potential customers</li><li>Present Frontier services in a clear and confident manner</li><li>Answer basic customer questions</li><li>Achieve individual call and sales targets</li><li>Follow company call guidelines and procedures</li></ul>Job Requirements:<ul><li>Strong verbal communication skills</li><li>Basic knowledge of computers</li><li>Ability to work in night shifts</li><li>Positive attitude and willingness to learn</li><li>Experience is a plus, but freshers are welcome</li></ul>What We Offer:<ul><li>Competitive salary with commission structure</li><li>Training for fresh candidates</li><li>Friendly and professional work environment</li><li>Career growth opportunities</li><li>Stable and on-time payments</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Outbound Call Center Representative

SMA Visa Services

Job Summary: The Call Center CSR handles high-volume inbound and outbound calls, assisting customers with requests and ensuring quick resolution.Responsibilities:<ul><li>Manage large volumes of incoming and outgoing calls.</li><li>Provide information on products, billing, account status, and service policies.</li><li>Document interactions in call center software.</li><li>Meet daily performance metrics (AHT, FCR, QA score, etc.).</li><li>Troubleshoot common technical and service-related issues.</li><li>Maintain a professional tone and adhere to call scripts.</li><li>Participate in training to stay updated on products and procedures.</li></ul>Requirements:<ul><li>Previous call center experience preferred.</li><li>Excellent phone etiquette and active listening skills.</li><li>Ability to remain calm during high-pressure situations.</li><li>Familiarity with CRM or call center systems.</li></ul>Contact : +92 311 6638619Job Type: Full-timePay: Rs15,000.00 - Rs20,000.00 per monthWork Location: In person

Customer Service Representative

TALENT EXPERTZ HR Solutions

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department.About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.Position: Team Lead- Operations &amp; QualityRole OverviewWe are looking for an experienced Team Lead to manage and oversee the daily operations of both inbound and outbound teams. This role combines supervision, quality assurance, and compliance oversight to ensure smooth operations, high customer satisfaction, and adherence to company policies.Job Description:Key Responsibilities<ul><li>Supervise inbound and outbound call center teams, ensuring smooth daily operations.</li><li>Train, coach, and mentor agents to improve performance and achieve KPIs.</li><li>Monitor call quality, accuracy, and compliance with company standards.</li><li>Handle escalated customer calls, complaints, and operational issues.</li><li>Ensure adherence to regulatory, data privacy, and company compliance policies.</li><li>Conduct audits, identify process gaps, and recommend improvements.</li><li>Manage shift schedules, attendance, and optimal resource allocation.</li><li>Analyze performance trends and provide feedback to management for decision-making.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum Bachelor&rsquo;s degree</li><li>Proven experience in call center operations or team leadership.</li><li>Strong knowledge of QA and compliance processes.</li><li>Excellent communication and coaching skills.</li><li>Ability to handle escalations professionally and make quick decisions.</li><li>Organized, detail-oriented, and able to multitask in a fast-paced environment.</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Defined career growth and internal promotion opportunities</li></ul>Location: Bath Island, Clifton, KarachiTiming: 12:00 PM &ndash; 8:00 PMSalary: Market competitveWork days: 5 daysIf you are fluent in English and have experience managing a call center at operations, quality, and compliance levels while driving overall business performance through marketing initiatives, we encourage you to apply for this senior role. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs350,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

Team Lead _Operations & Quality

Explore 234+ Inbound call center agent in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.