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international project manager Jobs in Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt

international project manager

inbound team leader

Emirates NBD

<div>
 <ul>
 <li>
 Lead a team of inbound agents within the customer relationship center to respond to clients&rsquo; inquiries within established guidelines and quality standards.
 </li>
 <li>
 Develop &ndash; with the Service Manager &ndash; the weekly schedule for the inbound team to safely meet the traffic of incoming calls within the center.
 </li>
 <li>
 Coordinate the daily scheduling of agents and effectively manage any deviations to the weekly schedule.
 </li>
 <li>
 Supervise the day-to-day operations of the inbound team and provide any guidance and support when required.
 </li>
 <li>
 Monitor the adherence of the inbound team to the agreed key performance indicators, service level agreements and quality standards.
 </li>
 <li>
 Respond to and manage escalated calls, hard calls as well as regular calls during high traffic periods.
 </li>
 <li>
 Supervise and ensure adherence of the inbound team to the floor rules and established procedures.
 </li>
 <li>
 Monitor samples of the inbound team&rsquo;s call and provide guidance when required.
 </li>
 <li>
 Contribute to the performance evaluation and propose development initiatives to support the achievement of a competent team.
 </li>
 </ul>
 
 
</div>

Inbound Team Leader

Abou Ghaly Motors

<div>
 
 
 Job Summary:
 
 
 
 The Call Center &amp; Telesales Supervisor is responsible for leading, coaching, and managing a team of agents to deliver exceptional customer service and achieve sales and service targets. The role ensures smooth daily operations, adherence to KPIs and SLAs, and continuous improvement of performance and quality standards. The Supervisor acts as a key link between management and front-line staff, ensuring efficient communication, customer satisfaction, and operational excellence.
 
 
 
 
 
 
 Key Responsibilities &amp; Duties
 
 
 
 
 1. Operations &amp; Service Delivery
 
 
 <ul>
 <li>
 Oversee daily operations of inbound and outbound call activities.
 </li>
 <li>
 Monitor staffing levels and shift schedules to ensure optimal coverage and minimize missed calls.
 </li>
 <li>
 Ensure agents meet performance KPIs, service quality targets, and productivity goals.
 </li>
 <li>
 Follow up with relevant departments to ensure timely resolution of customer requests and complaints.
 </li>
 <li>
 Maintain compliance with SLAs and operational policies.
 </li>
 </ul>
 
 
 2. Quality &amp; Performance Management
 
 
 <ul>
 <li>
 Conduct regular call monitoring and quality evaluations to ensure service excellence.
 </li>
 <li>
 Identify performance gaps and develop action plans for improvement.
 </li>
 <li>
 Contribute to defining, implementing, and enhancing quality standards and service procedures.
 </li>
 </ul>
 
 
 3. Team Leadership &amp; Coaching
 
 
 <ul>
 <li>
 Lead, motivate, and coach team members to achieve individual and team objectives.
 </li>
 <li>
 Conduct on-the-job training for new hires and continuous learning sessions for the team.
 </li>
 <li>
 Hold regular team meetings to communicate updates and align on performance expectations.
 </li>
 <li>
 Monitor agent performance and provide constructive feedback to support growth and development.
 </li>
 </ul>
 
 
 4. Communication &amp; Process Improvement
 
 
 <ul>
 <li>
 Provide management with insights on operational issues and suggest process improvements.
 </li>
 <li>
 Facilitate open communication channels between teams and management.
 </li>
 <li>
 Escalate critical issues promptly and recommend corrective actions.
 </li>
 </ul>
 
 
 5. Customer Escalations &amp; Recovery
 
 
 <ul>
 <li>
 Handle escalated customer complaints and ensure quick and effective resolution.
 </li>
 <li>
 Follow up on unresolved issues and ensure customer satisfaction.
 </li>
 </ul>
 
 
 6. Planning &amp; Reporting
 
 
 <ul>
 <li>
 Support in forecasting call volumes and workforce planning.
 </li>
 <li>
 Track daily operational metrics and prepare performance reports for management review.
 </li>
 <li>
 Contribute to the development of operational objectives and action plans.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills Required
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in a contact center or telesales environment, including at least 2 years in a supervisory or leadership role.
 </li>
 <li>
 Proven experience managing both inbound and outbound operations.
 </li>
 </ul>
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Fluent English (spoken and written).
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving, decision-making, and analytical thinking.
 </li>
 <li>
 Proficiency in MS Office and CRM/call center software tools.
 </li>
 <li>
 Customer-oriented mindset with strong sales acumen.
 </li>
 </ul>
</div>

Customer Service Supervisor

Hexaware Technologies

<div>
 
 1. Qualifications and Technical Competencies Required
 
 
 
 Education:
 
 Under Graduate to Post Graduate
 
 
 
 Desirable
 
 : Travel / Hospitality Industry
 
 
 
 Experience
 
 : Fresher / Experience in a Domestic or International process
 
 
 
 Inbound
 
 
 <ul>
 <li>
 Prefer having prior experience of taking calls
 </li>
 <li>
 Excellent call management skills
 </li>
 <li>
 Handle irate customers
 </li>
 </ul>
 
 
 Outbound
 
 
 <ul>
 <li>
 Should ensure that the daily targets assigned are completed on time
 </li>
 <li>
 Excellent real writing/verbal skills
 </li>
 <li>
 Ensure adherence to daily activities assigned
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies: Job related
 
 
 <ul>
 <li>
 Prefer having typing Speed +25 wpm with 90% accuracy
 </li>
 <li>
 MS office knowledge mandatory
 </li>
 <li>
 Basic computer knowledge
 </li>
 </ul>
 
 
 
 
 
 Language
 
 
 <ul>
 <li>
 English and Arabic
 </li>
 <li>
 French - Optional when required
 </li>
 </ul>
 
 
 
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Strong communication skills to effectively manage interactions
 </li>
 <li>
 Proficient in verbal communication
 </li>
 <li>
 Ability to create exceptional customer experiences (Customer Satisfaction)
 </li>
 <li>
 Meet delivery expectations aligned with defined Key Result Areas (KRAs)
 </li>
 </ul>
 
 
 
 
 
 Personal Skills and Traits
 
 
 <ul>
 <li>
 Should be supportive and open to feedback
 </li>
 <li>
 Is able to communicate clearly, both written and in speech
 </li>
 <li>
 Has a pleasant attitude
 </li>
 <li>
 Team player
 </li>
 <li>
 Should be a quick learner
 </li>
 <li>
 Ability to manage work efficiently with minimum guidance
 </li>
 <li>
 Multi-tasking ability
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Handle Chat interactions, inbound video calls, emails &amp; outbound calls as required
 </li>
 <li>
 Comprehend customers' queries / complaints / comments
 </li>
 <li>
 Display empathy/ understanding of the issue/ concern towards the customer
 </li>
 <li>
 Provide quick and effective resolution to customers' queries
 </li>
 <li>
 Talks in a way the customer can understand
 </li>
 <li>
 Is able to handle pressure situations and complaints of irate customers
 </li>
 <li>
 Works accurately and with an eye for details
 </li>
 <li>
 Is able to use automated information systems to analyze the customer's situation
 </li>
 <li>
 Meeting targets of upselling
 </li>
 <li>
 Ensures adherence to on-time reporting to work
 </li>
 <li>
 Share process improvement ideas
 </li>
 </ul>
 
 
 
 
 
 Work Schedule and Environment:
 
 Working 5 days a week with Rotational shifts (Timing) and Rotational week off
 
 
 
 
 
 Mandatory:
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Adherence to company policies, rules and regulations
 </li>
 <li>
 To follow quality processes thoroughly using checklist standards
 </li>
 <li>
 Responsible for complying with all QMS and ISMS Policies and procedures
 </li>
 <li>
 Open for change in process as per requirement
 </li>
 </ul>
 
 
 
 
 
 Certifications
 
 : Should clear internal &amp; external certifications
 
 
 
</div>

Customer Service Executive

Integrant, Inc.

<div>
 
 About Integrant
 
 
 
 
 For 34 years, Integrant has designed and delivered advanced, business solutions for U.S. enterprises in biotech, medical devices, manufacturing, finance, and related highly regulated industries. Our teams are experts in traditional web and mobile applications, AI/HPC infrastructure support, data engineering, predictive AI, machine learning, and Agentic solutions. We build long-term partnerships&mdash;two-thirds of our customers choosing to partner with us 5+ years&mdash;by solving mission-critical problems with rigor, empathy, and measurable outcomes.
 
 
 
 
 Location:
 
 Egypt (Hybrid). Candidates based in
 
 UAE or Jordan
 
 are also welcome to apply.
 
 
 
 The Opportunity
 
 
 
 We're looking for a high-impact Head of Demand Generation &amp; Marketing to own lead generation for the U.S. and European market and turn Integrant's technical excellence into a predictable pipeline of qualified opportunities. You'll build and lead a focused team, shape our go-to-market motions, and partner directly with the U.S. leadership.
 
 
 
 What You'll Do
 
 
 
 
 
 Leadership
 
 
 
 
 <ul>
 <li>
 Build, mentor, and scale a high-performing marketing team focused on pipeline creation.
 </li>
 <li>
 Own the strategy and day-to-day execution of multi-channel demand generation.
 </li>
 <li>
 Oversee and align content, creative, demand gen, web development, and marketing operations to ensure consistent brand and pipeline impact.
 </li>
 <li>
 Partner with technical leadership to translate strategic goals into executable marketing campaigns.
 </li>
 <li>
 Establish operating cadence, KPIs, and dashboards that tie activities to revenue outcomes.
 
 
 </li>
 </ul>
 
 
 Lead Generation &amp; ABM
 
 
 
 
 <ul>
 <li>
 Design and run multi-channel outbound and ABM programs targeting U.S. mid-to-large enterprises.
 </li>
 <li>
 Craft compelling, value-led messaging for CTOs, CIOs, VPs of Engineering, and Operations leaders.
 </li>
 <li>
 Build and maintain clean target account lists, ICPs, segmentation, and lead scoring in collaboration with Sales.
 
 
 </li>
 </ul>
 
 
 Campaigns &amp; Content
 
 
 
 
 <ul>
 <li>
 Launch and optimize campaigns across SEO/SEM, paid social, LinkedIn, webinars, and email.
 </li>
 <li>
 Collaborate with technical leaders to translate capabilities into solution narratives, case studies, and thought leadership.
 </li>
 <li>
 Oversee sales enablement materials (decks, case studies, one-pagers) and ensure consistency across website, social media, and digital channels.
 </li>
 <li>
 Test, learn, and iterate to improve CTRs, MQL&rarr;SQL conversion, and campaign velocity.
 
 
 </li>
 </ul>
 
 
 Funnel Management
 
 
 
 
 <ul>
 <li>
 Qualify inbound and outbound leads through structured discovery.
 </li>
 <li>
 Maintain accurate CRM hygiene (HubSpot/Salesforce, LinkedIn Sales Navigator) and ensure smooth handoffs to U.S.-based sales teams.
 </li>
 <li>
 Establish clear SLAs with Sales for lead follow-up and progression.
 </li>
 <li>
 Orchestrate nurture tracks to move accounts from awareness to opportunity.
 
 
 </li>
 </ul>
 
 
 Market Intelligence &amp; Field
 
 
 
 
 <ul>
 <li>
 Track U.S. buyer trends, competitor moves, and regulatory or industry shifts in target verticals.
 </li>
 <li>
 Own the strategy, planning, and execution of U.S. conferences and trade shows, including creative, logistics, and on-site representation as needed (up to 30% travel).
 </li>
 <li>
 Gather insights from delivery and product teams to align offerings with market demand
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 What You'll Bring
 
 
 
 
 
 Essential
 
 
 
 <ul>
 <li>
 7-10+ years in B2B marketing and lead generation for complex technical or software services.
 </li>
 <li>
 Proven success building programs that generate sales-qualified pipeline for U.S. or European markets.
 </li>
 <li>
 Experience leading cross-functional marketing teams (content, demand gen, creative, web).
 </li>
 <li>
 Excellent English communication skills&mdash;able to translate technical capabilities into business value.
 </li>
 <li>
 Proficiency with CRM and marketing automation tools (HubSpot or Salesforce) and LinkedIn Sales Navigator.
 </li>
 <li>
 Analytical, data-driven mindset with command of funnel metrics, attribution, and ROI.
 </li>
 <li>
 Demonstrated ability to select and implement the right marketing tech stack (ABM platforms, analytics, automation).
 
 
 </li>
 </ul>
 
 
 Preferred
 
 
 
 
 <ul>
 <li>
 Familiarity with AI/ML, data engineering, DevOps, or enterprise software development services.
 </li>
 <li>
 Background in software services or consulting environments serving U.S. clients.
 </li>
 <li>
 Experience in biotech, medical devices, manufacturing, or other highly regulated industries.
 </li>
 <li>
 Hands-on experimentation mindset across copy, offers, and channels.
 </li>
 <li>
 Experience with account-based marketing and modern inbound strategies.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive base salary plus performance bonus tied directly to qualified pipeline delivered and sales outcomes. Travel expenses covered for approved U.S. trips
 </li>
 <li>
 Six-month career advancing opportunities
 </li>
 <li>
 Supportive and friendly work environment
 </li>
 <li>
 Premium medical insurance [employee +family]
 </li>
 <li>
 English language development courses
 </li>
 <li>
 Interest-free loans paid over 2.5 years
 </li>
 <li>
 Technical development courses
 </li>
 <li>
 Planned overtime program (POP)
 </li>
 <li>
 Employment referral program
 </li>
 <li>
 Social insurance
 </li>
 </ul>
</div>

Head of Marketing & Demand Generation

TTEC

<div>
 Sales Operations Manager, Cairo, Egypt
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. We are looking to hire an experienced outbound Sales Operations Manager working in our Cairo site. You&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 Reporting to the Senior Sales Manager, you will be responsible for leading a team of sales team leaders and sales agents and developing and implementing successful sales strategies.
 
 
 
 What You&rsquo;ll Do As a Leader
 
 
 
 <ul>
 <li>
 Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
 </li>
 <li>
 Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
 </li>
 <li>
 Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
 </li>
 <li>
 Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
 </li>
 <li>
 Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
 </li>
 <li>
 Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
 </li>
 <li>
 Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
 </li>
 <li>
 Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do As Sales Manager
 
 
 
 <ul>
 <li>
 Manage Sales pipeline and regular forecasting to meet assigned goals.
 </li>
 <li>
 Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
 </li>
 <li>
 Develop and continuously improve lead qualification using established criteria and standards.
 </li>
 <li>
 Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
 </li>
 <li>
 Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
 </li>
 <li>
 Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
 
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Native or fluent in spoken and written English
 </li>
 <li>
 Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
 </li>
 <li>
 Success with managing a BPO brick and mortar team.
 </li>
 <li>
 Demonstrated ability to be a quick learner.
 </li>
 <li>
 Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
 </li>
 <li>
 Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
 </li>
 <li>
 Willingness to work across shifts for international clients
 </li>
 <li>
 Advanced knowledge of Sales Operations, Technology used in Digital sales
 </li>
 <li>
 Strong leadership driving Sales, Customer Success and Subscription management.
 </li>
 <li>
 Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
 </li>
 <li>
 Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Ask us about our paid time off (PTO) and wellness and healthcare benefits
 </li>
 <li>
 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
</div>

Sales Operations Manager

BedsXML

<div>
 
 
 Role Description
 
 
 <ul>
 <li>
 This is a full-time on-site role for a Hotel Operations Specialist based in Cairo, Egypt. The Hotel Operations Specialist will manage daily operations, coordinate with various departments, and ensure efficient project management. Responsibilities include handling sales inquiries, analyzing operational data, and facilitating seamless collaboration among teams to guarantee optimal service delivery.
 </li>
 </ul>
 
 
 
 
 
 Job Summary:
 
 
 <ul>
 <li>
 To ensure exceptional customer service standards and maintain clients' satisfaction by answering clients&rsquo; queries and fulfill their needs. Maintaining strong relationships with our partners to ensure seamless booking experiences for our clients.
 </li>
 <li>
 To suggest information about products and services that BedsXML provides through the company&rsquo;s brands, that add value to the clients&rsquo; bookings that involves working on travel requirements for leisure and religious travels as well as corporate/ business.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 Answer customers&rsquo; inquiries efficiently and in a timely manner.
 </li>
 <li>
 Respond to inquiries and make reservations if needed.
 </li>
 <li>
 Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
 </li>
 <li>
 Build and maintain relationships with clients and suppliers.
 </li>
 <li>
 Maintain OPS team&rsquo;s mailboxes and keep it up to date as per team&rsquo;s SLAs
 </li>
 <li>
 Manage high valued bookings and update premier agents on a daily basis.
 </li>
 <li>
 Dealing with occurring travel problems, complaints and refunds.
 </li>
 <li>
 Coordinating with Direct contracting and Third-Party Suppliers to solve last minute issues.
 </li>
 <li>
 Notify agencies in event of wrong rate or availability issue.
 </li>
 <li>
 Report customer concerns and any system issues.
 </li>
 <li>
 Handling offline requests.
 </li>
 <li>
 Attending departmental meetings and training when requested.
 </li>
 <li>
 Maintain the strategic operations goals and targets.
 </li>
 <li>
 Ensure all required tasks are completed accurately and within given time frames.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Education and training:&nbsp;
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, in tourism studies or equivalent major.
 </li>
 <li>
 Fluency in the English language is a must, multilingualism is preferable.
 </li>
 <li>
 Business English and Documentation Skills e-mails writing, and Details oriented.
 </li>
 <li>
 Travel Trade Experience, Tourism industry and/or hospitality.
 </li>
 <li>
 Good experience in Customer Service, Quality Focus.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Core competencies:
 
 
 <ul>
 <li>
 Communication skills
 </li>
 <li>
 Personal commitment ownership
 </li>
 <li>
 Customer focus and satisfaction
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team-player and team alignment
 </li>
 <li>
 Agility and flexibility
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Work related experience:&nbsp;
 
 
 <ul>
 <li>
 1 &ndash; 3 years, experience in one or more of the below fields:
 </li>
 <li>
 Hotels reservations.
 </li>
 <li>
 OTA/TA operations.
 </li>
 <li>
 OTA/TA/Wholesale operations and customer service.
 </li>
 </ul>
</div>

Hotel Operations Specialist

Explore 801+ Inbound team leader in Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt this November. Find roles across top companies and apply now to boost your career.

801 inbound team leader jobs IN Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt

Inbound Team Leader

Customer Service Supervisor

Customer Service Executive

Head of Marketing & Demand Generation

Sales Operations Manager

Sales Operations Manager

Hotel Operations Specialist