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incident manager

Flipkart

<div>
 
 We are Hiring an Incident Manager at Flipkart for Bangalore location.
 
 
 
 
 
 Exp : 12+ years
 
 
 Designation - Incident Manager / Senior Incident Manager.
 
 
 A person has to manage a 15+ team members
 
 
 Location-Bangalore
 
 
 Mode of work - Work from the office.
 
 
 
 
 
 If interested please apply here :
 
 
 
 
 
 https://forms.gle/EQPxbq5aWXJ9oSdbA
 
 
 
 
 
 
 About the team
 
 
 
 Reliability and Productivity Engineering (aka RPE) organisation&rsquo;s primary vision is to help Flipkart Engineering teams to be able to build products efficiently and help the product run reliably on the production thereby helping consumers have a great experience.
 
 
 The Incident management team will be part of the Reliability Engineering team under this RPE org, helping the organisation to be better equipped to be dealing with the Production incidents in a proactive way. This is a new team formed aiming to constantly improve the availability of the Flipkart platform for its consumers and sellers.
 
 
 
 
 <ol>
 <li>
 Hands on experience of monitoring &amp; logging tools, APM, Rum &amp; SM
 </li>
 <li>
 Hands on experience on AI-Ops Tools (Pagerduty, Zenduty, VictorOps)
 </li>
 <li>
 Past experience of reading and analyzing application logs
 </li>
 </ol>
 
 
 Preferred
 
 
 <ol>
 <li>
 ITIL Certification
 </li>
 <li>
 Worked on Atlassian - JIRA &amp; Confluence
 </li>
 <li>
 Knowledge-based Systems - Creation and usage
 </li>
 </ol>
 
 
</div>

Incident Manager

Unacademy

<div>
 
 
 About the Company
 
 
 
 
 
 
 The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Test Operations Management
 
 </li>
 <li>
 Oversee daily test operations &mdash; from scheduling, setup, and execution to post-test reporting.
 </li>
 <li>
 Manage both online and offline (center-based) testing environments, ensuring reliability and security.
 </li>
 <li>
 Ensure adherence to all testing protocols, guidelines, and data integrity standards.
 </li>
 <li>
 Supervise test delivery teams and ensure SLA compliance across all operational metrics.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Team Leadership &amp; People Management
 
 </li>
 <li>
 Lead, mentor, and train a team of Test Operations Associates and Executives.
 </li>
 <li>
 Create staffing plans for high-volume test seasons, ensuring adequate coverage.
 </li>
 <li>
 Conduct performance reviews, set KPIs, and drive accountability across the team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Process Improvement &amp; Quality Assurance
 
 </li>
 <li>
 Develop and standardize SOPs (Standard Operating Procedures) for test operations.
 </li>
 <li>
 Identify operational bottlenecks and drive continuous improvement initiatives.
 </li>
 <li>
 Implement quality checks and feedback loops to minimize errors and downtime.
 </li>
 <li>
 Collaborate with product and engineering teams to enhance testing platforms and workflows.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Data Analysis &amp; Reporting
 
 </li>
 <li>
 Track and analyze test performance metrics (attendance rates, issue logs, completion rates, etc.).
 </li>
 <li>
 Present actionable insights to leadership for process enhancement and resource optimization.
 </li>
 <li>
 Build dashboards and reports for visibility into daily and monthly operational performance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Stakeholder &amp; Cross-Functional Collaboration
 
 </li>
 <li>
 Partner with Content, Product, Technology, Customer Support, and Business teams to ensure operational readiness.
 </li>
 <li>
 Act as the primary point of contact for internal and external stakeholders related to testing operations.
 </li>
 <li>
 Manage vendor relationships, including exam center partners and third-party service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Risk &amp; Incident Management
 
 </li>
 <li>
 Monitor test sessions in real time to detect and address irregularities or technical issues.
 </li>
 <li>
 Ensure incident escalation protocols are followed, with root-cause analysis and preventive measures in place.
 </li>
 <li>
 Maintain compliance with data security, integrity, and privacy requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong project management and operations planning skills.
 </li>
 <li>
 Excellent people management and leadership capabilities.
 </li>
 <li>
 Analytical mindset with experience in reporting and dashboarding tools (Excel, Google Sheets, Power BI, etc.).
 </li>
 <li>
 Excellent communication, coordination, and stakeholder management skills.
 </li>
 <li>
 High attention to detail, problem-solving ability, and process orientation.
 </li>
 <li>
 Familiarity with online testing platforms, LMS tools, or exam delivery systems preferred.
 </li>
 </ul>
 
 
</div>

Associate Operations Manager

Infosys

<div>
 <ol>
 <li>
 
 Job Brief :
 
 </li>
 </ol>
 
 Detailed Job Description :
 
 
 
 
 
 
 
 Exchange Server &amp; Exchange Online Management
 
 
 <ul>
 <li>
 Administer and maintain Exchange Server 2019 and hybrid Exchange Online environments.
 </li>
 <li>
 Perform mailbox migrations, patching, and upgrades.
 </li>
 <li>
 Monitor and troubleshoot mail flow, transport rules, and connectors.
 </li>
 </ul>
 
 
 Email Security &amp; Protection
 
 
 <ul>
 <li>
 Configure and manage
 
 Proofpoint Email Protection
 
 including spam filtering, encryption, and threat detection.
 </li>
 <li>
 Implement and maintain email hygiene policies and secure gateway configurations.
 </li>
 <li>
 Collaborate with security teams to respond to phishing and malware incidents.
 </li>
 </ul>
 
 
 Mail Flow Optimization
 
 
 <ul>
 <li>
 Analyze and optimize mail routing and delivery performance.
 </li>
 <li>
 Manage DNS records (MX, SPF, DKIM, DMARC) for email authentication.
 </li>
 <li>
 Ensure redundancy and failover mechanisms are in place and tested.
 </li>
 </ul>
 
 
 Monitoring &amp; Troubleshooting
 
 
 <ul>
 <li>
 Use tools like Exchange Admin Center, PowerShell, and Proofpoint dashboards for proactive monitoring.
 </li>
 <li>
 Resolve issues related to mail delivery, mailbox access, and performance.
 </li>
 <li>
 Maintain documentation of configurations, procedures, and incident resolutions.
 </li>
 </ul>
 
 
 Collaboration &amp; Support
 
 
 <ul>
 <li>
 Work closely with internal teams and external vendors to support messaging infrastructure.
 </li>
 <li>
 Provide Tier 2/3 support for email-related incidents and service requests.
 </li>
 <li>
 Participate in audits and compliance reviews related to messaging systems.
 </li>
 </ul>
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 </li>
 <li>
 5+ years of experience in enterprise messaging systems.
 </li>
 <li>
 Strong expertise in:
 </li>
 </ul>
 
 
 Microsoft Exchange Server 2019
 
 
 
 
 Exchange Online (Microsoft 365)
 
 
 
 
 Proofpoint Email Protection
 
 
 
 
 PowerShell scripting for Exchange administration
 
 
 <ul>
 <li>
 Familiarity with hybrid Exchange deployments and mail flow troubleshooting.
 </li>
 <li>
 Understanding of email authentication protocols (SPF, DKIM, DMARC).
 </li>
 </ul>
 
 
 
 
 
 Required Soft Skills:
 
 
 <ul>
 <li>
 
 Analytical Thinking
 
 &ndash; Ability to diagnose complex messaging issues and implement effective solutions.
 </li>
 <li>
 
 Communication
 
 &ndash; Clear and professional communication with technical and non-technical stakeholders.
 </li>
 <li>
 
 Attention to Detail
 
 &ndash; Precision in managing configurations, logs, and security settings.
 </li>
 <li>
 
 Team Collaboration
 
 &ndash; Comfortable working in cross-functional teams and sharing knowledge.
 </li>
 <li>
 
 Adaptability
 
 &ndash; Ability to respond to evolving threats and changing infrastructure needs.
 </li>
 <li>
 
 Customer Service Orientation
 
 &ndash; Focused on delivering reliable and secure email services to end users.
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 Key responsiblities
 
 </li>
 </ol>
 <ul>
 <li>
 Manage and maintain on-premises Exchange 2019/SE servers, Hybrid, M365 EXO, Proofpoint Email Protection.
 </li>
 <li>
 Configure and manage email security solutions like Proofpoint email protection/SER (secure email relay) and ensure the policies/rules are reviewed periodically.
 </li>
 <li>
 Knowledge in ITIL process. Use ServiceNow for ticketing and incident/Service request/Change management.
 </li>
 </ul>
 
 
 
 
 
 
 
 ________________________________________
 
 
 
 Educational Qualification
 
 
 
 Bachelor&rsquo;s in computer related or management or finance related disciple
 
 
 
 Experience
 
 
 
 Minimum 6+ years&rsquo; experience
 
</div>

Consultant

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Bengaluru, Karnataka, India; New Delhi, Delhi, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, Cybersecurity or related technical field or equivalent practical experience.
 </li>
 <li>
 Certifications related to offensive security, including but not limited to, OSCE, OSEP, OSEE, OSCP, CCSAS, CCT INF or relevant SANS courses.
 </li>
 <li>
 3 years of experience in creating security tools
 </li>
 <li>
 Experience in four or more of the following: network protocols, threat intelligence analysis, system and network administration, project management, developing applications, technical incident response processes, source code review, and reverse engineering.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience working with local sales and management teams in driving consulting business generation, scoping or client management.
 </li>
 <li>
 Understanding of underlying programming languages (such as Python, C# etc.).
 </li>
 <li>
 Excellent communication, collaboration, and public speaking skills.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 In this role, you will be responsible for providing cybersecurity consulting services and support to the clients, including assessing and advising clients on both technical and process-based controls for all manner of environments. You will have to perform Red and Purple Team assessments, including end-to-end adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external penetration, web application, mobile and wireless security testing. You will expand the team&rsquo;s capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations and knowledge share. You will develop comprehensive and accurate reports and presentations for both technical and executive audiences, and act as a trusted advisor to C-level, security leaders and other customer stakeholders. You will need to have an understanding and familiarity with offensive security, threat actors, security best practices in general.
 
 
 Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Perform offensive technical cyber security engagements of varied nature.
 </li>
 <li>
 Interface with clients to address concerns, issues, or escalations, track and drive to closure any issues that impact the engagements and its value to clients.
 </li>
 <li>
 Advise clients on security best practices for remediating discovered issues.
 </li>
 <li>
 Collaborate with internal teams to expand capabilities to deliver further value to clients.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Security Consultant, Red Team

Informatica

<div>
 Build Your Career at Informatica
 
 
 We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.
 
 
 Software Engineer- C++ developer
 
 
 We're looking for a Software Engineer candidate with experience in C++ and exposure to multi-threaded development to join our team in Bangalore.
 
 
 You will report to the Director, development.
 
 
 
 Technology You'll Use
 
 
 
 C++, DS, Algo, and Design
 
 
 Your Role Responsibilities? Here's What You'll Do
 
 
 <ul>
 <li>
 Facilitate the collaboration and engagement between senior members of the team to ensure sound design and implementation of functionality areas for the product
 </li>
 <li>
 Incubate and design the next generation platform for complex heterogeneous applications involving the latest technologies.
 </li>
 <li>
 Participate in internal/cross team meetings, scoping, decision-making and technical documentation
 </li>
 <li>
 Perform incident/alert troubleshooting, problem analysis and provide high quality solutions to technical issues.
 
 
 </li>
 </ul>
 What We'd Like to See
 
 
 <ul>
 <li>
 Object-oriented design and programming.
 </li>
 <li>
 Programming skills in C++
 
 
 </li>
 </ul>
 Role Essentials
 
 
 <ul>
 <li>
 Minimum 2+ years of relevant professional experience
 </li>
 <li>
 BS in Computer Science or a related technical discipline
 
 
 </li>
 </ul>
 This is a hybrid remote/in-office role.
 
 
 Perks &amp; Benefits
 
 
 <ul>
 <li>
 Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
 </li>
 <li>
 Flexible time-off policy and hybrid working practices
 </li>
 <li>
 Equity opportunities and an employee stock purchase program (ESPP)
 </li>
 <li>
 Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
 
 
 </li>
 </ul>
 Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.
 
 
 Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud&trade; that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook.
 
 Informatica. Where data and AI come to life.&trade;
 
</div>

Software Engineer - C++

Persistent Systems

<div>
 
 
 About Position:
 
 
 
 
 
 
 We are seeking a Generative AI Engineer to design and build intelligent systems using state-of-the-art generative models. You will work on developing applications powered by large language models (LLMs), diffusion models, and other generative techniques to solve real-world problems across domains like content generation, automation, and personalization.
 
 
 
 
 <ul>
 <li>
 
 Role: GenAI Engineer
 
 </li>
 <li>
 
 Job Location: Bengaluru
 
 </li>
 <li>
 
 Experience: 4+ Years
 
 </li>
 <li>
 
 Job Type: Full Time Employment
 
 </li>
 </ul>
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 <ul>
 <li>
 Design, develop, and implement AI-based automation tools for SRE Incident Management.
 </li>
 <li>
 Good experience working with OpenAI or other LLM models with understanding of prompting, tool calling, etc.
 </li>
 <li>
 Utilize LLMs to analyze logs and events for generating insights and automating processes.
 </li>
 <li>
 Work with data parsing, chunking, and embedding to enhance the understanding and applicability of data.
 </li>
 <li>
 Collaborate with cross-functional teams to integrate AI solutions into existing systems.
 </li>
 <li>
 Stay updated with the latest advancements in AI technologies, particularly relating to LLMs and agentic AI.
 </li>
 <li>
 Develop core logic, APIs, and use cases using Python.
 </li>
 <li>
 Leverage frameworks such as Langchain, Crewai, or other agentic AI frameworks for developing AI applications.
 </li>
 <li>
 Provide support and guidance to junior developers within the team.
 </li>
 </ul>
 
 
 
 
 
 Expertise You'll Bring:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, AI, or related field
 </li>
 <li>
 4+ years of experience in machine learning or AI development
 </li>
 <li>
 Hands-on experience with LLMs and generative models (e.g., Hugging Face Transformers, LangChain, OpenAI APIs)
 </li>
 <li>
 Strong programming skills in Python and familiarity with ML frameworks (e.g., PyTorch, TensorFlow)
 </li>
 <li>
 Understanding of NLP, deep learning, and transformer architectures
 </li>
 <li>
 Experience with data preprocessing, model evaluation, and prompt optimization
 </li>
 <li>
 Familiarity with version control (Git) and collaborative development tools
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
 </li>
 <li>
 Opportunity to work with cutting-edge technologies
 </li>
 <li>
 Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
 </li>
 <li>
 Annual health check-ups
 </li>
 <li>
 Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
 </li>
 </ul>
 
 
 
 
 
 Values-Driven, People-Centric &amp; Inclusive Work Environment:
 
 
 
 
 
 
 Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
 
 
 
 
 <ul>
 <li>
 We support hybrid work and flexible hours to fit diverse lifestyles.
 </li>
 <li>
 Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
 </li>
 <li>
 If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
 </li>
 </ul>
 
 
 
 
 
 Let&rsquo;s unleash your full potential at Persistent - persistent.com/careers
 
 
 
 
 
 
 
 
 &ldquo;Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.&rdquo;
 
 
 
</div>

GenAI Engineer

airtel

<div>
 
 
 
 Job Role &amp; Requirements:
 
 
 
 <ul>
 <li>
 Business Development experience, able to work with Sales teams to generate opportunities for Security Product offerings.
 </li>
 <li>
 Design, Presents, demonstrates the Network Architecture for the Security domain(s) and provide technical consulting to Mid, Enterprise and Government customers.
 </li>
 <li>
 Required to understand customer requirements and provide consultation / design on the architecture and solution.
 </li>
 <li>
 Define security requirements for products and platforms.
 </li>
 <li>
 Work with company leaders to develop long term vision, technology road map, and annual goals for the Cyber Security Practice. Build a distinguished portfolio of advanced cyber security services. Develop intellectual property, including methodologies, solutions, accelerators and tools to enable the practice to be recognized as a leader in the field of cyber security
 </li>
 <li>
 Demonstrated knowledge of information security, computer forensics and data analysis; practices &amp; procedures related to the investigation and response to network/computer intrusions and data theft. Experience in planning and implementing risk mitigation strategies relating to: data loss prevention, security incident and event management, identity and access management, role-based management, strong authentication, encryption, source code analysis, penetration testing, application and system hardening, firewall management and logical network segmentation.
 </li>
 <li>
 Evaluate new technologies and processes that enhance security capabilities.
 </li>
 <li>
 Conduct Thorough Assessment on the Deliveries from Cyber Security Perspectives.
 </li>
 <li>
 Business Development experience, able to work with Sales teams to generate opportunities for Security Business. Able to drive Technical &amp; Sales on various Security Technology offerings.
 </li>
 <li>
 Able to drive new technology solution and need to have market intelligence on Security as a practice
 </li>
 <li>
 Proven experience in managing the complete delivery lifecycle of security engagements, right from the pre-sales stage starting with the identification of opportunities and initial scoping through to the final delivery and signoff. Should have also implemented programs to provide post-cutover maintenance and operations support.
 </li>
 <li>
 Must possess adequate knowledge of industry best practices and tools like: Malware Analysis, Memory Analysis, HBGary Responder, Network Traffic Collection and Analysis and Sandboxing, EnCase, F-Response, FTK, Helix and Paraben.
 </li>
 <li>
 Understand complete discovery of customer environment and able to convert an opportunity by coordinating between Sales, Commercial, Partners etc.
 </li>
 <li>
 Understanding of product portfolio of various OEMs e.g., Cisco, Juniper, Fortinet, Symantec, Mcafee, Bluecoat etc.
 </li>
 <li>
 Able to Work on Funnel review, partner mindshare, drive higher discounts, drive commercial negotiations and closure of opportunity.
 </li>
 <li>
 Responsible for the backend process like P&amp;L, Cost optimization, Marketing etc.
 </li>
 <li>
 Driving the funnel and initiatives with the OEMs and partners
 </li>
 </ul>
 
 
 
 Desired Candidate Profile:
 
 
 
 <ul>
 <li>
 Candidate must possess at Bachelor Degree Engineering in any discipline. Masters (MBA/ME) will be added advantage.
 </li>
 <li>
 Individual contributor with 6 to 12 years of working experience in Security Presales/Business Development and/or IT Infrastructure.
 </li>
 <li>
 Should have excellent knowledge in creating High level &amp; Low level Design document, proposal writing skills, Bill of Material Preparation and writing Scope of Document.
 </li>
 <li>
 Excellent Interpersonal &amp; Collaboration Skills
 </li>
 <li>
 Technology Certifications like CISSP, CISM, CISA, Certified Ethical Hacker (CEH) etc. are mandatory
 </li>
 <li>
 Must be able to learn new technologies quickly.
 </li>
 <li>
 Hunger to stretch and outperform.
 </li>
 <li>
 Leadership skills to lead an informal matrix team to accomplish the objective
 </li>
 </ul>
 
 
</div>

Product Sales Specialist (Cyber Security)

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