information technology manager

Renaissance Corporate Services

Shangri-La Bosphorus, Istanbul
 
Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.
 
"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered.
 
But what makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.
 
Shangri-La Bosphorus, Istanbul, presenting 186 refined guest rooms and suites, provides a luxurious personal sanctuary to unwind amid enticing views of the city and the Bosphorus Strait.
 
Our guests are greeted, as always, by warm and attentive service. The feeling of enchanting hospitality continues when our colleagues open the door to our guests The hotel, ideally located in the financial and entertainment district of Besiktas, yields breathtaking views of the Bosphorus Strait. As you step onto your private terrace, you are dazzled by the Strait's deep blue waters, a living line between two continents.
 
We are looking for an Information Technology Manager.
 
As Information Technology Manager, we rely on you to
 
Lead the IT team to support business operations, ensuring projects are delivered on time
 Provide leadership and guidance in relation to the development and implementation of system architecture, data architecture, business processes, security, scalability and performance
 Oversee the development, maintenance, operation and support of the hotel’s hardware and software application systems
 Implement policies and procedures for architecture, security, IT standards, systems and network management
 Continuously look for opportunities to support business initiatives with new technology whenever appropriate
 Make recommendations for system improvements and upgrades
 
We are looking for someone who;
 
Has a passion for Information Technology
 Preferably has relevant experience with an International 5* Hotel Group
 Preferably has a degree in Information Technology or other related discipline
 Follows market trends closely and considers ways to adopt pioneering technology into the business
 Enjoys interacting with people
 Communicates and writes with fluency in Turkish & English
 Has strong communication and interpersonal skills
 Displays curiosity and takes time to learn and understand new technology trends
 
If you are the right person, what are you waiting for? Click the apply button now !

Information Technology Manager (173175)

Marriott International

<div>Additional Information 
Job Number25139782 
Job CategoryInformation Technology 
LocationLe Royal M&eacute;ridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes. 
CANDIDATE PROFILE 
Education and Experience
Required:
<ul><li>High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.</li></ul>
Preferred:
<ul><li>System-related professional certifications desired.</li></ul> 
CORE WORK ACTIVITIES 
Managing Technology Needs within Budget Targets
<ul><li>Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.</li></ul>
<ul><li>Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.</li></ul>
<ul><li>Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.</li></ul>
<ul><li>Conducts periodic inventories of applications and hardware; prepares reports as requested.</li></ul>
<ul><li>Confirms that technology assets are secured.</li></ul>
<ul><li>Complies with technology-related vendor contracts.</li></ul> 
Building and Sustaining Relationships with Customers
<ul><li>Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.</li></ul>
<ul><li>Provides customer service to associates at dedicated property/properties.</li></ul>
<ul><li>Responds to inquiries from customers/vendors/peer group.</li></ul>
<ul><li>Provides detailed status reports as requested.</li></ul> 
Verifying Client Technology Needs are Met
<ul><li>Assists in disaster recovery and business continuity as it relates to technology.</li></ul>
<ul><li>Provides technical guidance.</li></ul>
<ul><li>Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.</li></ul>
<ul><li>Supports guest and associate internet access requirements.</li></ul>
<ul><li>Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.</li></ul>
<ul><li>Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.</li></ul>
<ul><li>Moves/adds/changes PCs/peripherals; migrating data when necessary.</li></ul>
<ul><li>Performs routine desktop backup as scheduled or directed.</li></ul>
<ul><li>Provides end-user support.</li></ul>
<ul><li>Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.</li></ul>
<ul><li>Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.</li></ul>
<ul><li>Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.</li></ul>
<ul><li>Pulls through support for corporate, regional and property initiatives.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
#LI-MJ1
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Information Technology Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
Assistant Information Technology Manager
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Assistant Information Technology Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience. 
<div>About The Role 
</div><div>Assistant Information Technology Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience. 
</div><div>What You Will Do 
</div><div>Maintain harmonious and professional relationships with all departments and the Home Office. &middot; Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact. &middot; Must have strong interpersonal skills and be able to relate to all levels of staff. &middot; Must be able to assist hotel guests with technical requirements and issues. &middot; Must be able to provide high levels of service and support to admin users as per the contracted Service Level Agreement. &middot; Assist in other areas of the accounting office as needed.
Product Functions &middot; Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX, and Food &amp; Beverage Point of Sales computer systems are available twenty-four (24) hours per day. &middot; Establish and maintain user procedures and hardware familiarization for all systems. &middot; Provide administration services, to include: contribution to technology capital and operating budgets. &middot; Provide Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems, and completion of on-site documentation. &middot; Assist in Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting. &middot; Ensure effective support for other systems, including back office, sales and catering, and human resources applications, and any other systems at the property. &middot; Provide system support services, including service outage diagnosis, troubleshooting, and restoration of service, and virus protection management. &middot; Maintain and promote Four Seasons' core technology standards as outlined in the Four Seasons IT Core Standards. &middot; Assist in the coordination of new acquisitions and major projects as required. &middot; Participate in property-level, corporate-initiated technology implementations. &middot; Good knowledge and support for Desktop OS and applications, including patches. &middot; Provide direct guest support and quality support to function rooms and conference services. &middot; Administer Lotus Notes, connection to global VPN, and other communication tools. &middot; Assist in the process of systems backup and recovery procedures. &middot; Assist in the management of third-party vendors. &middot; Provide 24 / 7 support for mission-critical systems. &middot; Assist with network support and security of the hotel network, and Active Directory maintenance.
Server Infrastructure maintenance, Network Infrastructure maintenance &ndash; wired &amp; wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). &middot; Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.
Profit Functions &middot; Recommend new applications as requested by hotels to streamline business processes. &middot; Implement technology &ldquo;best practices&rdquo;. &middot; Provide HSIA Guest and Customer support when no contract with third parties exists. 
</div><div>What You Bring
</div><div>Have college degree, preferably specializing in management or equivalent experience, is required.
</div><div>Know about Rooms &amp; Front Office, labor control, merchandising, and accounting.
</div><div>Have the ability to operate computer equipment and other Rooms &amp; Front Office computer systems.
</div><div>Have reading, writing, and oral proficiency in the English language.
</div><div>2+ years of previous experience in a similar role in five-star luxury hotels 
</div><div>What We Offer
</div><div>Competitive Salary, wages, and a comprehensive benefits package
</div><div>Excellent Training and Development opportunities
</div><div>Complimentary Dry Cleaning for Employee Uniforms
</div><div>Complimentary Employee Meals
</div><div>Complimentary stays at FS properties (based on availability), with discounted meals.
</div><div>Dental and medical/disability/life insurance
</div><div>Retirement benefits/pension
</div><div>Employee service awards
</div><div>Annual employee party/social and sporting events 
</div><div>Schedule &amp; Hours
</div><div>Full-time&ndash;Time Job with 5 working days a week.</div></div>

Assistant Information Technology Manager

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 
 
 
 Assistant Information Technology Manager
 
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Assistant Information Technology Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 About The Role
 
 
 
 Assistant Information Technology Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 What You Will Do
 
 
 
 Maintain harmonious and professional relationships with all departments and the Home Office.
 
 
 <ul>
 <li>
 Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
 </li>
 <li>
 Must have strong interpersonal skills and be able to relate to all levels of staff.
 </li>
 <li>
 Must be able to assist hotel guests with technical requirements and issues.
 </li>
 <li>
 Must be able to provide high levels of service and support to admin users as per the contracted Service Level Agreement.
 </li>
 <li>
 Assist in other areas of the accounting office as needed.
 
 
 </li>
 </ul>
 Product Functions
 
 
 <ul>
 <li>
 Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX, and Food &amp; Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
 </li>
 <li>
 Establish and maintain user procedures and hardware familiarization for all systems.
 </li>
 <li>
 Provide administration services, to include: contribution to technology capital and operating budgets.
 </li>
 <li>
 Provide Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems, and completion of on-site documentation.
 </li>
 <li>
 Assist in Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting.
 </li>
 <li>
 Ensure effective support for other systems, including back office, sales and catering, and human resources applications, and any other systems at the property.
 </li>
 <li>
 Provide system support services, including service outage diagnosis, troubleshooting, and restoration of service, and virus protection management.
 </li>
 <li>
 Maintain and promote Four Seasons' core technology standards as outlined in the Four Seasons IT Core Standards.
 </li>
 <li>
 Assist in the coordination of new acquisitions and major projects as required.
 </li>
 <li>
 Participate in property-level, corporate-initiated technology implementations.
 </li>
 <li>
 Good knowledge and support for Desktop OS and applications, including patches.
 </li>
 <li>
 Provide direct guest support and quality support to function rooms and conference services.
 </li>
 <li>
 Administer Lotus Notes, connection to global VPN, and other communication tools.
 </li>
 <li>
 Assist in the process of systems backup and recovery procedures.
 </li>
 <li>
 Assist in the management of third-party vendors.
 </li>
 <li>
 Provide 24 / 7 support for mission-critical systems.
 </li>
 <li>
 Assist with network support and security of the hotel network, and Active Directory maintenance.
 
 
 </li>
 </ul>
 Server Infrastructure maintenance, Network Infrastructure maintenance &ndash; wired &amp; wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
 
 
 <ul>
 <li>
 Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.
 
 
 </li>
 </ul>
 Profit Functions
 
 
 <ul>
 <li>
 Recommend new applications as requested by hotels to streamline business processes.
 </li>
 <li>
 Implement technology &ldquo;best practices&rdquo;.
 </li>
 <li>
 Provide HSIA Guest and Customer support when no contract with third parties exists.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 Have college degree, preferably specializing in management or equivalent experience, is required.
 
 
 Know about Rooms &amp; Front Office, labor control, merchandising, and accounting.
 
 
 Have the ability to operate computer equipment and other Rooms &amp; Front Office computer systems.
 
 
 Have reading, writing, and oral proficiency in the English language.
 
 
 2+ years of previous experience in a similar role in five-star luxury hotels
 
 
 
 What We Offer
 
 
 
 Competitive Salary, wages, and a comprehensive benefits package
 
 
 Excellent Training and Development opportunities
 
 
 Complimentary Dry Cleaning for Employee Uniforms
 
 
 Complimentary Employee Meals
 
 
 Complimentary stays at FS properties (based on availability), with discounted meals.
 
 
 Dental and medical/disability/life insurance
 
 
 Retirement benefits/pension
 
 
 Employee service awards
 
 
 Annual employee party/social and sporting events
 
 
 
 Schedule &amp; Hours
 
 
 
 Full-time&ndash;Time Job with 5 working days a week.
</div>

Yamanote Atelier Restaurant

About Us: Yamanote Atelier is a premium Japanese bakery and restaurant brand based in Dubai, known for delivering excellence in food, service, and innovation. We are seeking an IT Manager to lead and oversee our technology operations across multiple outlets and our head office.Key Responsibilities:<ul><li>Manage and maintain IT infrastructure, networks, servers, and systems.</li><li>Oversee POS systems, ERP solutions, and other operational technologies.</li><li>Implement and monitor IT policies, security measures, and data protection practices.</li><li>Troubleshoot technical issues and provide timely support to team members.</li><li>Lead IT projects, including digital transformation and system integrations.</li><li>Manage vendor relationships, software licensing, and IT budgets.</li><li>Ensure smooth day-to-day IT operations across all outlets.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum 5 years of IT management experience, preferably in hospitality, retail, or F&amp;B.</li><li>Strong knowledge of POS systems, ERP solutions, and network security.</li><li>Excellent problem-solving, leadership, and communication skills.</li><li>Ability to manage multiple projects and work under pressure.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunity to work with a growing international brand.</li><li>Supportive and innovative work environment.</li></ul>Job Type: Full-timeExperience:<ul><li>hospitality: 3 years (Required)</li></ul>

IT Manager

Bazzle Balloons

Position Title: IT ManagerEmployment Type: Full-TimeJob Title: IT ManagerJob SummaryThe IT Manager is a senior leadership role responsible for managing IT infrastructure, cybersecurity, service delivery, and digital transformation, while also playing a key role in business development. The position requires a balance of technical expertise, strategic leadership, and client-facing skills to support organizational growth, lead technical presentations, and build strong partnerships with clients and vendors.Key ResponsibilitiesStrategic Leadership &amp; Governance<ul><li>Develop and execute IT strategy in line with business goals.</li><li>Establish IT governance and compliance frameworks (ITIL, ISO 27001, COBIT).</li><li>Manage IT audits, risk assessments, and regulatory compliance.</li><li>Partner with leadership to identify new business opportunities where IT solutions can drive growth.</li></ul>Business Development &amp; Client Engagement<ul><li>Participate in client meetings, RFPs, and technical presentations to support the sales and business development team.</li><li>Prepare solution proposals, architecture diagrams, and business cases to showcase IT capabilities.</li><li>Act as a technology advisor to clients, providing consultancy on infrastructure, cloud, cybersecurity, and digital transformation.</li><li>Represent the company in conferences, vendor meetings, and industry events to build relationships and explore new business leads.</li></ul>Infrastructure &amp; Operations Management<ul><li>Oversee enterprise IT infrastructure (servers, data centers, cloud, and networks).</li><li>Ensure high availability, performance, and scalability of IT systems.</li><li>Manage IT projects including ERP/CRM rollouts, cloud migrations, and security upgrades.</li><li>Ensure proper IT asset management, vendor negotiations, and cost optimization.</li></ul>Cybersecurity &amp; Compliance<ul><li>Define and enforce cybersecurity policies, threat monitoring, and incident response.</li><li>Implement data protection, disaster recovery, and business continuity plans.</li><li>Ensure compliance with ISO 27001, ITIL best practices, and local regulatory standards.</li></ul>Service Delivery &amp; ITIL Management<ul><li>Implement ITIL-based service management processes (Incident, Change, Problem, Asset Management).</li><li>Drive SLA compliance and ensure client satisfaction for managed services.</li><li>Lead IT support teams, ensuring efficient and timely resolution of technical issues.</li></ul>Innovation &amp; Transformation<ul><li>Drive adoption of emerging technologies (AI for IT Operations, RPA, IoT, Data Analytics).</li><li>Lead digital transformation projects to modernize client and in-house systems.</li><li>Evaluate and integrate cloud-first strategies (AWS, Azure, GCP).</li><li>Align IT innovation with business growth objectives.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s/Master&rsquo;s in Information Technology, Computer Science, or related field.</li><li>10+ years of IT experience with at least 5 years in a managerial role.</li><li>Strong technical expertise in IT infrastructure, cloud, cybersecurity, and enterprise applications.</li><li>Proven experience in client-facing roles, pre-sales support, and solution presentations.</li><li>Excellent communication, presentation, and proposal-writing skills.</li><li>Leadership experience in managing cross-functional IT teams and projects.</li><li>Certifications preferred: ITIL Expert, ISO 27001 Lead Implementer, PMP/Prince2, CISSP/CISM, AWS/Azure Architect, CCNP/CCIE.</li></ul>Reporting To:General Manager ITJob Type: Full-timeEducation:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>IT: 10 years (Required)</li><li>ITIL Management: 7 years (Required)</li><li>Cybersecurity: 7 years (Required)</li><li>Infrastructure &amp; Operations Management: 7 years (Required)</li></ul>License/Certification:<ul><li>ITIL Expert, ISO 27001 Lead Implementer, PMP/Prince2 (Required)</li><li>CISSP/CISM, AWS/Azure Architect, CCNP/CCIE (Required)</li></ul>Work Location: In person

Htech Solution Pvt. Ltd.

Position Title: IT ManagerEmployment Type: Full-TimeJob Title: IT ManagerJob SummaryThe IT Manager is a senior leadership role responsible for managing IT infrastructure, cybersecurity, service delivery, and digital transformation, while also playing a key role in business development. The position requires a balance of technical expertise, strategic leadership, and client-facing skills to support organizational growth, lead technical presentations, and build strong partnerships with clients and vendors.Key ResponsibilitiesStrategic Leadership &amp; Governance<ul><li>Develop and execute IT strategy in line with business goals.</li><li>Establish IT governance and compliance frameworks (ITIL, ISO 27001, COBIT).</li><li>Manage IT audits, risk assessments, and regulatory compliance.</li><li>Partner with leadership to identify new business opportunities where IT solutions can drive growth.</li></ul>Business Development &amp; Client Engagement<ul><li>Participate in client meetings, RFPs, and technical presentations to support the sales and business development team.</li><li>Prepare solution proposals, architecture diagrams, and business cases to showcase IT capabilities.</li><li>Act as a technology advisor to clients, providing consultancy on infrastructure, cloud, cybersecurity, and digital transformation.</li><li>Represent the company in conferences, vendor meetings, and industry events to build relationships and explore new business leads.</li></ul>Infrastructure &amp; Operations Management<ul><li>Oversee enterprise IT infrastructure (servers, data centers, cloud, and networks).</li><li>Ensure high availability, performance, and scalability of IT systems.</li><li>Manage IT projects including ERP/CRM rollouts, cloud migrations, and security upgrades.</li><li>Ensure proper IT asset management, vendor negotiations, and cost optimization.</li></ul>Cybersecurity &amp; Compliance<ul><li>Define and enforce cybersecurity policies, threat monitoring, and incident response.</li><li>Implement data protection, disaster recovery, and business continuity plans.</li><li>Ensure compliance with ISO 27001, ITIL best practices, and local regulatory standards.</li></ul>Service Delivery &amp; ITIL Management<ul><li>Implement ITIL-based service management processes (Incident, Change, Problem, Asset Management).</li><li>Drive SLA compliance and ensure client satisfaction for managed services.</li><li>Lead IT support teams, ensuring efficient and timely resolution of technical issues.</li></ul>Innovation &amp; Transformation<ul><li>Drive adoption of emerging technologies (AI for IT Operations, RPA, IoT, Data Analytics).</li><li>Lead digital transformation projects to modernize client and in-house systems.</li><li>Evaluate and integrate cloud-first strategies (AWS, Azure, GCP).</li><li>Align IT innovation with business growth objectives.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s/Master&rsquo;s in Information Technology, Computer Science, or related field.</li><li>10+ years of IT experience with at least 5 years in a managerial role.</li><li>Strong technical expertise in IT infrastructure, cloud, cybersecurity, and enterprise applications.</li><li>Proven experience in client-facing roles, pre-sales support, and solution presentations.</li><li>Excellent communication, presentation, and proposal-writing skills.</li><li>Leadership experience in managing cross-functional IT teams and projects.</li><li>Certifications preferred: ITIL Expert, ISO 27001 Lead Implementer, PMP/Prince2, CISSP/CISM, AWS/Azure Architect, CCNP/CCIE.</li></ul>Reporting To:General Manager ITJob Type: Full-timeEducation:<ul><li>Master's (Required)</li></ul>Experience:<ul><li> IT : 10 years (Required)</li><li>IT infrastructure, cloud, cybersecurity: 6 years (Required)</li><li>Cybersecurity &amp; Compliance: 8 years (Required)</li><li>Service Delivery &amp; ITIL Management: 10 years (Required)</li></ul>License/Certification:<ul><li>ITIL Expert, ISO 27001 Lead Implementer (Required)</li><li>PMP/Prince2, CISSP/CISM, AWS/Azure Architect, CCNP/CCIE (Required)</li></ul>Work Location: In person

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