information technology manager

Alined Consulting Group

<div>
 <p>
  ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
 </p>
 <p>
  1. Within the realm of the responsibility of the job, maintains a clean and safe work environment. Performs duties in compliance with safety procedures, which includes use of safety equipment. Incumbents are responsible for following safety procedures, identifying unsafe practices or conditions and informing their supervisor or the Safety Committee of unsafe conditions, as directed.
 </p>
 <p>
  2. Attendance: reports to work as scheduled, on time, and ready to work.
 </p>
 <p>
  3. Assists in managing all computer related Management Information Systems (MIS) including, but not limited to: network administration; hardware and software review, purchase, support and installation; and telecommunication systems support.
 </p>
 <p>
  4. Assists in managing MIS operations to maintain and improve services to casino guests and to enhance the performance of staff members.
 </p>
 <p>
  5. Meets with various computer hardware and software vendors to evaluate and discuss computer support systems. Assists in negotiations for products and services, as directed.
 </p>
 <p>
  6. Maintains a current state-of-the-art knowledge of various computer hardware and software products and services. Ensures that reference and technical manuals are up-to-date and complete.
 </p>
 <p>
  7. Ensures that all computer hardware and software systems are properly maintained and services as scheduled or required, including: preventive maintenance, repair, replacement, and programming updates.
 </p>
 <p>
  8. Participates in managing a budget and complies with departmental policies and procedures for purchasing supplies, equipment and services. Obtains all necessary authorizations as required.
 </p>
 <p>
  9. Performs all responsibilities in compliance with: various federal and state regulations and changes in regulations; the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
 </p>
 <p>
  10. Maintains a general awareness of MIS operations at all times. Keeps I.T. Director and General Manager informed of any concerns.
 </p>
 <p>
  11. Complies with established security policies and procedures. Informs I.T. Director and General Manager of any concerns.
 </p>
 <ul>
  <li>
   12. Performs other duties, including special projects as needed and directed.
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Manager

IHG Hotels & Resorts

<div><div>Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To deliver a truly first-class service, we need an IT Manager capable of installing new systems, boosting security, and setting exceptional standards. While making sure our teams have all the tools and resources, they need to make a difference, right at their fingertips.<br>
</div><div></div><br>
<div>A little taste of your day-to-day:<br>
</div><div></div><br>
<div>Every day is different, but you&rsquo;ll mostly be:
</div><ul><li> Being our primary contact for servicing our computer hardware, making sure systems are installed properly and working efficiently and regularly reporting back to the GM, Director of Finance and Business Support and Area IT Leader
</li></ul><ul><li> Keeping up to date with all our approved systems and technology &ndash; from LAN to POS
</li></ul><ul><li> Maintaining hardware and software performance, digital and physical security standards and evaluating vendor proposals
</li></ul><ul><li> Passing on your expertise to the hotel team by running knowledge sharing and training sessions
</li></ul><ul><li> Safeguarding our IT infrastructure against cyberthreats<br>
</li></ul><div></div><br>
<div>What We need from you:
</div><ul><li> Diploma or Vocational Certificate in Computer Science or IT or related field
</li></ul><ul><li> 4 years&rsquo; related experience with computer set-up and troubleshooting
</li></ul><ul><li> Working knowledge of networks, operating systems, and databases
</li></ul><ul><li> Strong analytical and problem-solving skills
</li></ul><ul><li> Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
</li></ul><ul><li> Great communication skills
</li></ul><ul><li> You&rsquo;ll be a team player, proactive, responsible, hardworking, and able to work under pressure<br>
</li></ul><div></div><br>
<div>What you can expect from us:<br>
</div><div></div><br>
<div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.<br>
</div><div></div><br>
<div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br>
</div><div></div><br>
<div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
</div><div>framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br>
</div><div></div><br>
<div>So, join us and you&rsquo;ll become part of our ever-growing global family.
</div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

California State Personnel Board

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><p>CA State Lottery
</p></div><div><div><div>JC-514797 </div><ul><li></li></ul><div>Operations Support Manager
<br>
INFORMATION TECHNOLOGY MANAGER I
</div></div><p>$9,387.00 - $12,579.00 per Month<br>
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</p><p><b>Final Filing Date: </b><b>4/24/2026</b><b><br>
</b></p></div></div></div><p></p><div><div><div><b>Application Methods:
</b><div>Electronic (Using your CalCareer Account)</div>
<div>By Mail</div>
<div>Drop-off</div></div><div><div><br>
</div><div>
</div></div></div></div></div></div><div><div><p>Job Description and Duties</p>
<p></p><div>Under the general direction of the Assistant Deputy Director and Chief Technology Officer (CTO) of the Information Technology Services Division (ITSD), the Information Technology (IT) Manager I will serve as the Operations Support Manager responsible for planning, organizing and directing staff activities of the Service Desk &amp; Field Support, Telecom, and Client Technology Services sections in support of business needs and requirements for all Lottery staff and to ensure end users are receiving the highest level of customer service possible for all times. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end-user incidents and requests, including but not limited to, the troubleshooting and resolution of reported issues, the coordination of service desk and telecom functions, software and hardware troubleshooting, and low-to-mid level Infrastructure problems. The Operations Support Manager builds and maintains a trusted relationship with all Lottery Divisions, overseeing and acting as an escalation point for service requests, incidents, and issues submitted by the enterprise to ensure that Operations Support staff are addressing the enterprise needs in a timely manner. The duties for this position are focused in all six domains: Business Technology Management, Information Security Engineering, Client Services, IT Project Management, Software Engineering, and System Engineering.</div><div></div><div><br>
This position is headquartered in Sacramento and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: &ldquo;telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.</div><div></div><div><br>
When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?<br>
</div><div></div><br>
<div><b>People are drawn to the Lottery because we:</b></div><ul><li>Are an energetic, creative, and talented team</li><li>Value diversity and inclusion in the workplace
</li><li>Empower team members to bring their knowledge, expertise, and innovation</li><li>Recognize individual and team contributions</li><li>Support the importance of work-life balance</li><li>Invest in the professional development of our team members</li><li>Are dedicated to preserving our environment by lowering our carbon footprint</li></ul><div></div><div><br>
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate&rsquo;s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under &quot;</div><div></div><p>.</p>
</div><p></p><div><p>Working Conditions</p>
<p></p><div>The incumbent will work in a fast-paced environment, with competing priorities, and critical deliverables.</div><div></div><div><br>
<ul><li><b>Schedule:</b> This position has work hours from 8:00 a.m. to 5:00 p.m. unless otherwise approved by the unit manager. Weekends, long and/or irregular hours, after-hours work, and holiday work may be required.</li><li><b>
Travel:</b> Statewide overnight travel may be required.</li><li><b>
Other:</b> This position is required to carry a Lottery issued cell phone. This position is required to be reachable outside of normal business hours.</li></ul></div><br>
</div></div><p></p><div><div>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-514797
</div></div><div><div><b>Position #(s):</b>
</div><div><div>358-532-1405-001</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Operations Support Manager</b>
</div></div></div><div><div><b>Classification:</b> </div><div>INFORMATION TECHNOLOGY MANAGER I
<div>$9,387.00 - $12,579.00
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>1
</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div></div></div><div><p>Department Information</p>
<div><div>The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state&rsquo;s general fund. Our mission is to provide supplemental funding for California&rsquo;s public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All.</div><div></div><div><br>
In fiscal year 2023-24, the California Lottery generated sales of more than $9.2 billion with approximately $2.2 billion earned for California public schools. Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more. Retail product offerings include an average of 52 fun and entertaining Scratchers&reg; games and several draw games, including jackpot games such as Powerball&reg;, Mega Millions&reg;, and SuperLotto Plus&reg; and daily games such as Fantasy 5 and Hot Spot&reg;.</div>
</div><p>Department Website: http://www.calottery.com
</p></div></div><div></div><div><div><p>Special Requirements</p>
<div></div><div><ul><li>The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.</li><li>
The position(s) require(s) a Background Investigation be cleared prior to being hired.</li><li>
If you are basing your eligibility on education, (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial<b>; official transcripts will be required upon appointment</b>. Please redact birthdates and social security numbers.</li></ul>
</div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 4/24/2026
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>CA State Lottery
</div><div>N/A
</div><div>Attn: Human Resources, JC 514797
</div><div>700 N. 10th Street MS#6-5
</div><div></div><div>Sacramento, CA 95811
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>CA State Lottery
</div><div>N/A
</div><div>Human Resources, JC 514797
</div><div>700 N. 10th Street MS#6-5
</div><div></div><div>Sacramento, CA 95811
</div><div></div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is required and must be included.</li>
<li>Statement of Qualifications - Please see below for Statement of Qualification instructions.</li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Desirable Qualifications</p>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
</div><div><ul><li>Strong leadership skills including the ability to engage, inspire, empower, develop and mentor staff.</li><li>
Expert knowledge of time management techniques to provide for efficient prioritization and completion of competing work assignments for self and subordinate staff.</li><li>
Expert knowledge of supervisory and management principles, practices, and techniques to oversee the work activities of subordinate staff to ensure operations function effectively.</li><li>
Excellent written and verbal communication skills and conducting presentations before audiences of all levels and size, including strong interpersonal and customer service skills with the ability to adjust to changing priorities and quickly respond to urgent matters.</li><li>
Experience in the development and implementation of policies, procedures, standards and processes.</li><li>
Experience in IT service management, project management, and IT Infrastructure Library (ITIL) industry standards and best practices.</li><li>
Expert knowledge and experience in contract and vendor management including the oversight of complex contract and vendor management functions.</li><li>
Experience managing staff and activities necessary to effectively coordinate the service request fulfillment life-cycle based on ITSM best practices.</li><li>
Experience maintaining effectiveness in varying roles of responsibility and with changing priorities in a fast-paced environment.</li><li>
Experience handling sensitive or confidential information.<br>
</li></ul>
</div></div><div><p>Benefits</p><div><br>
</div></div><div><p>Contact Information</p>
<div><p>The Human Resources Contact is available to answer questions regarding the position or application process.
</p><p><b>Department Website:</b> http://www.calottery.com
</p><p><b>Human Resources Contact:
</b><br>
Human Resources, JC 514797<br>
(916) 822-8158<br>
careers@calottery.com
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
Equal Employment Opportunity Office<br>
(916) 822-8458<br>
eeooffice@calottery.com
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Position Location</p>
<p>Headquarters<br>
700 N 10th Street<br>
Sacramento, CA 95811
</p></div><div><p>Statement Of Qualification Instructions</p>
<p></p><div>The Statement of Qualifications (SOQ) is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as a document of each candidate's ability to present information clearly and concisely in writing and should be typed, single-spaced, no more than two (2) page(s) in length and in 12 point font and address the questions below. Resumes and Cover Letters do not take the place of the SOQ. Applicants who fail to submit the SOQ or who do not follow the instructions may be eliminated from the examination process. All questions must be numbered and answered in the following order:</div><div></div><div><br>
1. Please provide a detailed account of your experience and qualifications in at least two of the following areas of expertise:</div><div>
 a) Experience performing progressively responsible managerial/supervisory and technical/analytical tasks to direct and oversee Service Desk and Client Technology Support teams.</div><div>
 b) Experience and knowledge in implementing ITIL and ITSM best practices.</div><div>
 c) Familiarity with IT project management and analysis, as well as expertise in applying industry best practices.</div><div>
 d) Experience developing, implementing, and maintaining IT policies, processes, and procedures.</div><div>
 e) Experience in performing contract and vendor management functions.</div><div>
2. Share an example of when you led your team through a major change or challenge. How did you motivate your staff, communicate your decisions, and what was the result for your team and/or customers?</div>
</div><p></p><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div>

INFORMATION TECHNOLOGY MANAGER I

Cleveland Public Library

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 INFORMATION TECHNOLOGY SUPPORT (ITS) MANAGER
 <br/>
 <br/>
 HOURS: Minimum of 7.5 hours per day. Must be able to work flexible and/or additional hours as mandated by library operational needs.
 <br/>
 <br/>
 Non-Bargaining Unit
 <br/>
 <br/>
 Pay Grade: 7 ($77,825 - $104,000)
 <br/>
 <br/>
 LOCATION: Lakeshore Campus
 <br/>
 <br/>
 EXTERNAL POSTING OPEN UNTIL FILLED
 <br/>
 <br/>
 Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge.
 <br/>
 <br/>
 JOB SUMMARY:
 <br/>
 <br/>
 Reporting to the Senior Director of IT, the IT Support Manager leads the Cleveland Public Library&rsquo;s multifaceted IT Support (ITS) team, ensuring the effective delivery of technology solutions to meet the needs of both staff and patrons. This includes overseeing branch technology, IoT devices, CPL-PLAY technology, and other technology-driven initiatives.
 <br/>
 <br/>
 The IT Support Manager is accountable for achieving customer service and support performance targets, managing the IT Support team, and optimizing IT operations and processes. Key responsibilities include fostering relationships with internal and external stakeholders, maintaining and servicing systems, software, hardware, and connectivity, and overseeing the IT onboarding and support experience to ensure seamless integration and satisfaction for all users.
 <br/>
 <br/>
 JOB REQUIREMENTS:
 <br/>
 <br/>
 Education:
 <br/>
 <br/>
 Associate Degree in Information Technology, Computer Science, Cybersecurity, or a related field is required; Bachelor&rsquo;s Degree preferred.
 <br/>
 <br/>
 Experience:
 <br/>
 <br/>
 <ul>
  <li>
   3-5 years&rsquo; technical leadership experience managing technical professionals.
  </li>
  <li>
   3-5 years&rsquo; experience as a pioneering technologist with a proven track record in technology implementations, software development and experimental education.
  </li>
  <li>
   Three years&rsquo; experience and expertise in three or more of the following areas:
  </li>
  <li>
   Service Desk/Help Desk troubleshooting processes and ITIL service delivery frameworks.
  </li>
  <li>
   Administration and management of Microsoft Azure/Entra, Microsoft 365, and Active Directory (AD), including Group Policy (GPO) configurations.
  </li>
  <li>
   Hands-on experience with Microsoft Windows Server 2019 or 2022, including server management and administration.
  </li>
  <li>
   Proficiency in Microsoft Intune and device management solutions.
  </li>
  <li>
   Strong skills in technical documentation development and IT project management.
  </li>
  <li>
   Proven ability to lead, train, and coach IT professionals, fostering team growth and performance.
   <br/>
   <br/>
  </li>
 </ul>
 Technical Expertise:
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience with current technology practices, standards, and equipment in an operational environment.
  </li>
  <li>
   Demonstrated success in leading and mentoring technical professionals to achieve team objectives.
  </li>
  <li>
   Advanced expertise in Microsoft 365, including administration and end-user support.
  </li>
  <li>
   Strong collaboration skills, with the ability to work effectively across all levels of an organization.
  </li>
  <li>
   Familiarity with public library systems, public-sector operations, and unionized work environments is preferred.
  </li>
  <li>
   Commitment to delivering exceptional customer service to both internal and external stakeholders.
  </li>
  <li>
   Proficiency in Microsoft 365 Office products and related business systems, such as ERP platforms and HR ATS tools.
  </li>
  <li>
   Hands-on experience with Microsoft Azure/Entra and cloud infrastructure management.
  </li>
  <li>
   A proven track record of continuous technical education and professional development, including IT certifications and online learning platforms.
   <br/>
   <br/>
  </li>
 </ul>
 Certifications: An active CompTIA A+ certification (or equivalent certification) is required. Candidates or employees who do not possess this certification upon appointment must obtain it within six months of employment and maintain it thereafter.
 <br/>
 <br/>
 An active Microsoft Azure Fundamentals certification (AZ-900 or an updated equivalent if Microsoft revises the baseline certification) is also required. Candidates or employees without this certification at the time of appointment must achieve it within six months of employment and maintain it.
 <br/>
 <br/>
 All certifications taken must be proctored in-person. Higher-level certifications will be accepted as substitutes for the fundamental certifications listed above.
 <br/>
 <br/>
 OTHER DUTIES AND RESPONSIBILITIES:
 <br/>
 <br/>
 Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Lead and manage CPL&rsquo;s IT Support (ITS) team, ensuring effective scheduling and execution of work assignments.
  </li>
  <li>
   Train andmentor ITS staff on software and hardware systems, providing guidance for troubleshooting and technical support as needed.
  </li>
  <li>
   Serve as a Tier 2/Tier 3 escalation point for complex IT issues, while delegating Level 1 tickets to the appropriate CPL IT Support team members.
  </li>
  <li>
   Develop and maintain comprehensive technical and procedural documentation to support operations and projects.
  </li>
  <li>
   Monitor and analyze IT Support performance metrics, including IT ticket closures, customer service statistics, and KPIs, and implement continuous improvement initiatives.
  </li>
  <li>
   Establish and maintain a knowledge base of recurring issues and solutions, with a focus on root cause analysis.
  </li>
  <li>
   Apply project management methodologies to plan, coordinate, and execute IT projects for internal and external stakeholders.
  </li>
  <li>
   Recommend IT strategies, policies, and procedures based on organizational needs and emerging technologies.
  </li>
  <li>
   Oversee daily IT operations, including IT asset management and addressing hardware, software, servers, and operating system issues.
  </li>
  <li>
   Act as the lead administrator for Microsoft Intune, overseeing device enrollment, compliance policies, configuration profiles, application deployment, and security standards to ensure efficient and secure device management across the organization.
  </li>
  <li>
   Ensure the maintenance, security, and performance of networks, and propose hardware and software upgrades aligned with organizational goals.
  </li>
  <li>
   Continuously evaluate current processes, technologies, and vendor relationships to identify opportunities for improvement and optimization.
  </li>
  <li>
   Support a range of devices, including Windows 10 and 11, macOS, HP desktops and laptops, Chromebooks, iPads, and interactive boards.
  </li>
  <li>
   Serve as the IT asset management lead, overseeing inventory tracking, lifecycle management, and utilization.
  </li>
  <li>
   Facilitate proactive and effective communication with IT colleagues, CPL staff, and stakeholders via email, verbal interactions, and Microsoft Teams.
  </li>
  <li>
   Coach, mentor, and supervise ITS staff, prioritizing workloads, reviewing progress, and providing constructive feedback to ensure team success.
  </li>
  <li>
   Deliver exceptional customer service to all stakeholders, demonstrating professional, courteous, and reliable behavior.
  </li>
  <li>
   Promote ongoing professional development opportunities for the IT Support team to enhance skills and capabilities.
  </li>
  <li>
   Perform additional duties and responsibilities as required to support the organization&rsquo;s mission and technology needs.
   <br/>
   <br/>
  </li>
 </ul>
 To Apply; please attach a current/updated resume and CV
 <br/>
 <br/>
 EXTERNAL POSTING OPEN UNTIL FILLED
</div>


INFORMATION TECHNOLOGY SUPPORT MANAGER

KEO International Consultants

<div>Overview:
<div>
KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration &ndash; through conceptualization &ndash; to realization of planning, design or project delivery in the built and natural environments. For over 60 years we&rsquo;ve led with vision, contributing to many of the world&rsquo;s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</div><div></div><div><br>
As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 57th largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</div><div></div><div><br>
We invite you to join us. Why?</div><div></div><div><br>
When you join KEO, you&rsquo;ll discover more than just a job &ndash; you&rsquo;ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards, mentoring and coaching programs and extensive in-house on demand learning courses.</div><br>
<div></div>
Responsibilities:
<div>
Our newest opportunity is for a talented , Information &amp; Communications Technology (ICT) Manager to join our award winning team in Riyadh, Saudi</div><div></div><div><br>
We are seeking an experienced Site ICT Project Manager to lead, coordinate, and deliver all ICT and communications systems required for a major construction mega-project in Saudi Arabia. This role combines hands-on technical expertise with project management leadership, ensuring that all site facilities, project teams, and construction operations are fully supported by reliable, secure, and modern ICT infrastructure.</div><div></div><div><br>
The ideal candidate is a site-focused ICT expert with strong experience implementing technology solutions in remote, fast-paced construction environments.</div><div></div><div><br>
 We envisage success in this role to include;</div><div></div><div><br>
</div><h3 class="jobSectionHeader"><b>ICT Project Planning &amp; Delivery</b></h3><ul><li>
Plan, manage, and execute the roll-out of all ICT and communications systems across site offices, compounds, staging areas, and field locations.</li><li>
Coordinate ICT mobilisation for new site facilities, including network setup, structured cabling, servers, Wi-Fi, and telephony.</li><li>
Develop detailed ICT implementation plans, schedules, risk assessments, and resource requirements.</li><li>
Ensure all works comply with project specifications, global ICT standards, and local regulations.</li></ul><h3 class="jobSectionHeader"><b>
Site ICT Infrastructure Management</b></h3><ul><li>
Oversee installation, configuration, and testing of network equipment, firewalls, switches, routers, and wireless systems.</li><li>
Manage site connectivity, including WAN/LAN, temporary networks, remote connectivity, and contractor ICT integration.</li><li>
Supervise structured cabling, data racks, server rooms, and field network distribution.</li><li>
Ensure high uptime and performance of critical ICT systems supporting construction activities.</li></ul><h3 class="jobSectionHeader"><b>
Stakeholder Coordination &amp; Contractor Oversight</b></h3><ul><li>
Act as the primary ICT focal point at site for construction teams, engineering staff, PMO, and subcontractors.</li><li>
Manage ICT contractors and vendors, ensuring quality delivery, adherence to standards, and timely completion of work.</li><li>
Review and approve ICT method statements, shop drawings, and technical submittals.</li><li>
Coordinate with project controls, HSE, logistics, and site operations to align ICT works with project activities.</li></ul><h3 class="jobSectionHeader"><b>
Technical Leadership &amp; Support</b></h3><ul><li>
Provide expert-level troubleshooting and problem resolution for complex network, server, and systems issues.</li><li>
Ensure smooth operation of IP telephony, video conferencing, field mobility solutions, and site communication platforms.</li><li>
Support integration of project digital tools such as BIM stations, field tablets, CDE platforms, and site monitoring systems.</li><li>
Lead and coach junior ICT staff and technicians working at site.</li></ul><h3 class="jobSectionHeader"><b>
Cybersecurity, Governance &amp; Quality Control</b></h3><ul><li>
Implement site-level cybersecurity measures including endpoint protection, access controls, and secure configurations.</li><li>
Conduct site audits on ICT installations, compliance checks, and documentation reviews.</li><li>
Maintain accurate records of network diagrams, asset registers, configurations, and change logs.</li><li>
Ensure secure, reliable data environments for engineering and construction work-flows.</li></ul><h3 class="jobSectionHeader"><b>
Site Operations Support</b></h3><ul><li>
Lead incident response, escalation management, and rapid recovery of ICT systems during outages.</li><li>
Ensure stable communications across all site clusters, including remote work fronts and mobile construction units.</li><li>
Monitor system performance, generate reports, and recommend improvements or upgrades.</li></ul>
Qualifications:
<div>
To be successful in this dynamic opportunity, we envision that your career journey to date will include:</div><ul><li><div>
Bachelor&rsquo;s degree in information Technology, Computer Science, Telecommunications, or related discipline (Master&rsquo;s preferred)..</div></li><li><div>
8/10 years of progressive ICT experience, including significant site-based roles within construction, infrastructure, oil &amp; gas, or mega project environments.</div></li><li><div>
Extensive hands-on experience with:</div><ul><li>
Network administration (Cisco, Aruba, Juniper, etc.)</li><li>
Structured cabling &amp; fibre optic installations</li><li>
Server room/data room setup</li><li>
IP telephony &amp; unified communications</li><li>
Field wireless and remote connectivity</li></ul></li></ul><ul><li>
Strong project management capability (PMP/Prince2 certification preferred).</li><li>
Technical certifications such as CCNP, CCNA, MCSE, or ITIL are highly desirable.</li><li>
Experience working within KSA or the GCC on large-scale site projects is a strong advantage.</li><li>
Excellent communication skills and ability to work with multicultural site teams.</li></ul><p>
KEO&rsquo;s performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognise its&rsquo; contribution to client success wherever we work.</p><p>
We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.</p></div>

Information & Communications Technology Manager

Norconsult Telematics

<div>
 <p>
  <strong>
   Job location: Riyadh, Nationality Preference- Saudi
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Objectives
  </strong>
  : To lead and manage end-to-end IT projects across the organisation, ensuring timely delivery within scope and budget while aligning technology initiatives with business objectives and maintaining governance standards across all active workstreams
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Job Description &amp; Responsibilitie
   </strong>
   s:
  </li>
  <li>
   Own and manage the full lifecycle of IT projects, from initiation and planning through execution, monitoring, and closure.
  </li>
  <li>
   Define project scope, objectives, deliverables, timelines, and resource requirements in collaboration with technical teams and business stakeholders.
  </li>
  <li>
   Develop and maintain detailed project plans, schedules, risk registers, and budget trackers.
  </li>
  <li>
   Lead project governance activities, including steering committee meetings, status reviews, and milestone reporting.
  </li>
  <li>
   Identify, assess, and proactively manage project risks, issues, and dependencies, escalating to senior leadership where required.
  </li>
  <li>
   Coordinate across internal IT teams - including infrastructure, cybersecurity, software development, and operations - to ensure aligned delivery.
  </li>
  <li>
   Manage relationships with third-party vendors, system integrators, and technology consultants throughout the project lifecycle.
  </li>
  <li>
   Track and report project progress against KPIs, SLAs, and delivery milestones, producing regular status updates for IT leadership and executive stakeholders.
  </li>
  <li>
   Facilitate change management processes, ensuring all scope changes are assessed, approved, and documented.
  </li>
  <li>
   Prepare and present project documentation, including business cases, project charters, RAID logs, and post-implementation reviews.
  </li>
  <li>
   Ensure all IT projects comply with internal governance frameworks, cybersecurity policies, and applicable regulatory requirements.
  </li>
  <li>
   Drive continuous improvement by capturing lessons learned and contributing to PMO best practices and project delivery standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experien
  </strong>
  ce:
 </p>
 <ul>
  <li>
   Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
  </li>
  <li>
   5&ndash;8 years of experience in IT project management, with a proven track record of delivering complex technology projects on time and within budget.
  </li>
  <li>
   Strong command of project management methodologies, including Waterfall, Agile, and hybrid frameworks.
  </li>
  <li>
   Hands-on experience managing infrastructure, ERP, cybersecurity, cloud migration, or digital transformation projects.
  </li>
  <li>
   Proficient in project management tools such as MS Project, Jira, Confluence, or equivalent platforms.
  </li>
  <li>
   Advanced MS Office skills, including Excel for resource planning and PowerPoint for executive reporting.
  </li>
  <li>
   Demonstrated ability to manage multiple concurrent projects and priorities in a fast-paced environment.
  </li>
  <li>
   Strong stakeholder management skills with experience engaging C-level and senior executive audiences.
  </li>
  <li>
   Excellent written and verbal communication in English. Arabic language skills are an advantage.
  </li>
  <li>
   PMP certification is required. PRINCE2, ITIL, or Agile certifications, such as CSM or SAFe, are a strong advantage.
  </li>
 </ul>
</div>


Information Technology Project Manager

LanceSoft Middle East

<div>
 <p>
  We have an exciting opportunity for a
  <strong>
   "IT Project Manager "
  </strong>
  with our client in
  <strong>
   Qatar
  </strong>
  . Interested candidates are encouraged to send their CV to
  <strong>
   navika.srivastava@lancesoft.com
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title :- IT Project Manager
  </strong>
 </p>
 <p>
  <strong>
   Contract Duration :- 1 year
  </strong>
 </p>
 <p>
  <strong>
   Location:-Qatar
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Project Management Services
  </strong>
 </p>
 <ul>
  <li>
   The project management services will be performed under the supervision of the DBS Programs Lead. The estimated duration is 18 Months. These services include (but are not limited to) the following:
  </li>
  <li>
   Project planning, scheduling, and budgeting
  </li>
  <li>
   Risk, issue, and change management
  </li>
  <li>
   Stakeholder engagement and communication
  </li>
  <li>
   Quality assurance and compliance
  </li>
  <li>
   Project reporting and documentation  Vendor management
  </li>
  <li>
   Use of the PMO standard tools and templates (ServiceNow PPM, SharePoint, etc.)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Delivery Methodology
  </strong>
 </p>
 <p>
  Projects will primarily use PMI framework for project management and the Waterfall methodology. Agile or hybrid approaches may be adopted based on approved governance processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Team Integration
  </strong>
 </p>
 <ul>
  <li>
   CONTRACTOR resources must integrate seamlessly with COMPANY PMO, SMEs, and stakeholders. On-site presence is mandatory unless otherwise approved. Collaboration tools (Microsoft Teams, SharePoint) will be used, with regular meetings scheduled.
  </li>
  <li>
   Resources from the CONTRACTOR need to integrate seamlessly with the COMPANY PMO team to collaborate efficiently with the PMO team, SMEs, stakeholders, and other vendors.
  </li>
  <li>
   On-site presence of all the CONTRACTOR required resources is mandatory to better facilitate communications with the project teams and different stakeholders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Senior Project Lead Qualifications
  </strong>
 </p>
 <ul>
  <li>
   The Project Manager must have a combination of skills to ensure the successful delivery of the project&rsquo;s scope within the established budget and schedule.
  </li>
  <li>
   The project manager requires exceptional organization skills to manage resources according to the implementation plan, with proven problem solving and conflict resolution skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    In addition to general management tasks, they will be responsible for the following activities:
   </strong>
   Prepare budgets, schedules, scope, risk, and resource plans
  </li>
  <li>
   Engage stakeholders and maintain effective communication
  </li>
  <li>
   Align deliverables with business goals and IT strategies
  </li>
  <li>
   Assess and escalate risks promptly for mitigation
  </li>
  <li>
   Lead multi-disciplinary teams and resolve conflicts
  </li>
  <li>
   Maintain risk and issue registers
  </li>
  <li>
   Ensure timely status reporting and documentation
  </li>
  <li>
   Facilitate change requests and communicate impacts
  </li>
  <li>
   Coordinate development of training materials and user documentation
  </li>
  <li>
   Conduct post-project evaluations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Senior Project Lead Key Qualifications Mandatory:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in a related field
  </li>
  <li>
   Minimum 10 years of experience in project/program management
  </li>
  <li>
   Experience with Waterfall and Agile project delivery methodologies
  </li>
  <li>
   PMP and/or PRINCE2 certification
  </li>
  <li>
   Strong leadership, communication, and stakeholder engagement skills
  </li>
  <li>
   Proficiency in Word/Excel/PowerPoint for analysis and reporting
  </li>
  <li>
   Ability to manage multiple projects concurrently
  </li>
  <li>
   Demonstrated expertise in core PM processes including detailed planning, progress reporting, risk and issue management, and change control
  </li>
  <li>
   Proven experience managing vendors and third-party suppliers to deliver project scope
  </li>
  <li>
   Ability to perform business analysis tasks such as requirements gathering and documentation, and support change management activities including impact assessments and stakeholder readiness
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred:
  </strong>
 </p>
 <p>
  Experience in oil &amp; gas and/or digital transformation projects
 </p>
 <p>
  Proficiency in ServiceNow PPM module for project tracking and reporting
 </p>
 <p>
  Exposure to delivering projects across multiple solution types including infrastructure, applications, and data initiatives
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice-to-Have:
  </strong>
 </p>
 <p>
  Advanced certifications in Agile or portfolio management
 </p>
 <p>
  Programme and/or Project Management Office experience
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Interested candidates should send their CV along with the following details:
  </strong>
 </p>
 <p>
  <strong>
   Expected salary
  </strong>
 </p>
 <p>
  <strong>
   Visa/Work Permit status
  </strong>
 </p>
 <p>
  <strong>
   Notice Period
  </strong>
 </p>
 <p>
  <strong>
   Current Location
  </strong>
 </p>
 <p>
 </p>
</div>


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