information technology technician

Mohammed Bin Rashid School of Government

<div><div>1. Set up computer equipment, schedule maintenance and &ldquo;train&rdquo; users of the systems to make appropriate and safe usage of the IT infrastructure.
2. End-user&rsquo;s hardware and software installation, configuration, troubleshooting and repair for AV system, Computers, Printers, Telecommunication and Network Equipment.
3. IT asset inventory and status reports, including decommission activities.
4. Setup and operate AV/System equipment used for events, such as microphones, projectors, sound equipment for events, presentations, meetings, conventions and media coverage.
5. Setup, operate and maintain Printers/MFP&rsquo;s, manage Ysoft Safe-Q print solution system and badge printing for events and staff.
6. Troubleshoot hardware and software issues in-person (on site), remotely and via phone
7. Assist personnel with installation, configuration and ongoing usability of system hardware and software
8. Offer daily operations and systems support to personnel
9. Assist employees with computer problems and answer their quires
10. Maintain records/logs of repairs and fixes and maintenance schedule follow-up with the vendors for repairs/new order including printer cartridges etc.
11. Organize and schedule upgrades and maintenance without deterring others from completing their work, Conduct survey to make hardware software is up to date.<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications:
Diploma or Bachelor&rsquo;s Degree in Information Technology from an accredited university, preferably with Certification in:<ul><li> CompTIA A+</li><li> Microsoft Certified IT Professional)</li></ul> 
Experience:
2+ years&rsquo; experience in computer networks and systems maintenance.</div></div><div></div>

Information Technology Technician

Duchesne County

<div><h1 class="jobSectionHeader">Part-Time Information Technology Technician</h1>
Duchesne County | Less than 30 hours per week | Flexible Schedule
Duchesne County is seeking a Part-Time Information Technology Technician to provide routine technical support for County departments and staff. Under the supervision of the Information Technology Director, this position assists with day-to-day technology operations, troubleshooting, workstation setup, software installation, equipment deployment, website updates, and user support.
This role is scheduled for less than 30 hours per week and offers a flexible schedule, with occasional evening, weekend, or after-hours support as needed for operational or emergency situations.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Provide technical support for computers, printers, mobile devices, and software</li><li>
Install, configure, and deploy workstations and related equipment</li><li>
Troubleshoot routine hardware, software, and user account issues</li><li>
Assist with workstation setup, device imaging, office moves, and equipment replacement</li><li>
Document service requests and completed work</li><li>
Provide user training and support on County systems</li><li>
Assist with County website content updates and basic web development tasks</li><li>
Support IT security, confidentiality, and County technology policies</li><li>
Provide occasional after-hours emergency support as needed</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
High school diploma or equivalent required</li><li>
One year of IT training, coursework, or practical support experience preferred</li><li>
Help desk, desktop support, software support, or website maintenance experience preferred</li><li>
Valid Utah Driver's License required</li><li>
Must pass background check and required drug testing</li><li>
Strong troubleshooting, customer service, communication, and organizational skills</li><li>
Ability to maintain confidentiality and work professionally with County staff and vendors</li></ul><h2 class="jobSectionHeader">
Physical Requirements</h2>
Work is primarily performed in an office setting with occasional travel between County facilities. Must be able to lift up to 50 pounds, work around desks and equipment, and assist with setup or relocation of technology devices.<h2 class="jobSectionHeader">
Apply Today</h2>
Visit duchesne.utah.gov 
Go to Human Resources Employment
Join Duchesne County and help support the technology that keeps our departments serving the community.
Full Job Description attached.</div>

Information Technology Technician Part-Time

Pioneer Medical Center

<div>PURPOSE/DISTINGUISHING CHARACTERISTICS:
The IT Support Technician is responsible for providing day-to-day technical support to staff and maintaining the availability, integrity, and confidentiality of organizational systems and data. This role supports compliance with the healthcare organization&rsquo;s security policies, procedures, and applicable regulations. _____________________________________________________________________________________
ESSENTIAL JOB FUNCTIONS
_____________________________________________________________________________________
DESCRIPTION
1. Supports and models behaviors consistent with Pioneer Medical Center&rsquo;s mission, vision, values, code of business conduct, and service expectations. Meets all mandatory organizational and departmental requirements.
2. Provides front-line technical support for hardware, software, and basic network issues for facility staff.
3. Assists users with day-to-day operation of systems including, but not limited to:
EMR (Cerner), Office 365, Timekeeping systems (Kronos), Access control and badge systems,
Other clinical and business applications
4. Responds to I.T tickets/requests and works with users to troubleshoot and resolve technical issues in a timely and professional manner.
5. Escalates complex technical issues to the Senior IT Technician or external support resources (e.g., Billings Clinic IT) as needed.
6. Assists with user account setup, access requests, and basic permission changes in accordance with organizational policies and procedures.
7. Supports onboarding of new employees by assisting with system access, equipment setup, and basic technology orientation.
8. Maintains accurate documentation of support requests, resolutions, and system changes.
9. Assists in maintaining system security by following established procedures related to access control, password policies, and data protection.
10. Supports routine system maintenance tasks such as updates, equipment setup, and inventory tracking under direction of senior IT staff.
11. Provides basic user training and guidance on system use and best practices.
12. Adheres to all organizational policies, procedures, and regulatory requirements, including HIPAA and confidentiality standards.
13. Maintains a clean, organized, and safe work environment in compliance with organizational standards.
14. Participates in required trainings and maintains current knowledge of basic IT systems and tools used within the organization.
15. Performs other duties as assigned to support the needs of the department and organization.
_____________________________________________________________________________________
KNOWLEDGE, SKILLS AND ABILITIES
KNOWLEDGE OF:
<ul><li>Basic computer hardware and software systems</li></ul>
<ul><li>Fundamental networking concepts (e.g., connectivity, Wi-Fi, troubleshooting basics)</li></ul>
<ul><li>Organizational policies and procedures</li></ul>
<ul><li>HIPAA and confidentiality requirements</li></ul>
<ul><li>General understanding of security best practices</li></ul>
SKILL IN:
<ul><li>Customer service and user support</li></ul>
<ul><li>Verbal and written communication</li></ul>
<ul><li>Basic troubleshooting and problem-solving</li></ul>
<ul><li>Time management and task prioritization</li></ul>
<ul><li>Data entry and documentation</li></ul>
ABILITY TO:
<ul><li>Communicate clearly and professionally with users of varying technical skill levels</li></ul>
<ul><li>Follow established procedures and escalate issues appropriately</li></ul>
<ul><li>Work independently on routine tasks with general supervision</li></ul>
<ul><li>Manage multiple requests in a fast-paced environment</li></ul>
<ul><li>Maintain confidentiality of sensitive information</li></ul>
<ul><li>Remain calm and professional in high-demand situations</li></ul>
<ul><li>Adapt to changing technology and organizational needs</li></ul>
COMPLEXITY &amp; DIFFICULTY:
This position focuses on routine technical support and user assistance. More complex technical issues, system design, security management, and project-related work are escalated to senior IT staff.
Maintaining confidentiality and accuracy is critical due to the sensitive nature of healthcare information
___________________________________________________________________________________
MINIMUM QUALIFICATIONS:
<ul><li>Associate degree or coursework in Information Technology, Computer Science, or a related field preferred, or equivalent technical training/experience/certifications</li></ul>
<ul><li>Entry-level IT experience or strong technical aptitude preferred</li></ul>
<ul><li>Healthcare experience is helpful but not required</li></ul>
<ul><li>Equivalent combination of education and experience will be considered</li></ul>
_________________________________________________________________________________
WORKING CONDITIONS:
Normal office environment. May be required to work varying shifts, weekends, or holidays.
Category III: Tasks that involve occasional exposure to blood, body fluids or tissue, and Category I tasks are not a condition of employment.
_____________________________________________________________________________________ 
The above is intended to describe the general content of/and requirements of the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.</div>

Information Technology Support Technician

Sungrow

<div>
 
 IT Support Technician The Company: Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&amp;D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&amp;D centers, it ranks among the global leaders in clean energy. Guided by its mission &ldquo;Clean power for all,&rdquo; Sungrow continues to drive innovation and global sustainability.
 
 
 
 
 
 IT Support Technician:
 
 
 The IT Support Technician serves as the first point of contact for employees needing technical assistance at Sungrow USA&rsquo;s Houston office. This role provides Tier 1 and Tier 2 support, resolving basic IT issues, managing support tickets in ServiceNow, and troubleshooting hardware and software problems. Responsibilities include onboarding and offboarding employees, ensuring seamless access to the tools and systems required for their roles. The IT Support Technician directly impacts employee productivity and satisfaction by delivering prompt and effective IT support. The position offers opportunities to solve a variety of technical challenges, contribute to process improvements, and help shape the overall employee experience at Sungrow USA. Support is also provided to senior IT team members by helping manage their workload, coordinating documentation, and escalating complex issues as needed.
 
 
 
 
 
 This is an on-site position, requiring regular work at the Sungrow USA corporate office in Houston for approximately 80 to 100 percent of scheduled time. Employees must live within a reasonable commuting distance of the office, using personal judgment regarding commute time and cost.
 
 
 
 
 
 Essential Duties and Responsibilities: &bull; Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and email. &bull; Provide Tier 1 and Tier 2 technical support for Sungrow USA, including desktops, laptops, mobile devices, printers, and other IT equipment. &bull; Diagnose, troubleshoot, and resolve hardware and software issues promptly. &bull; Manage support tickets in ServiceNow, including ticket intake, assignment, escalation, and closure. &bull; Monitor and prioritize incoming service requests, ensuring timely and accurate IT support. &bull; Conduct onboarding and offboarding activities for employees, including account setup and access management. &bull; Maintain and update IT documentation, escalation paths, knowledge base articles, and SOPs. &bull; Track and report on service level agreements (SLAs), ticket volume, and resolution metrics. &bull; Maintain hardware and software inventory, licensing, and asset records. &bull; Manage Service Catalog items and ensure CMDB accuracy. &bull; Support and maintain user account information, access privileges, and security groups. &bull; Assist with ServiceNow platform optimization and stay current with new features. &bull; Contribute to the development and implementation of IT policies, procedures, and best practices. &bull; Deliver user training and IT communications. &bull; Support ISO 27001 and SOC 2 compliance initiatives and assist with audits. &bull; Drive process improvements and automation, implementing ITIL-aligned best practices. &bull; Collaborate with engineers and other technical staff to resolve systemic issues and streamline workflows. &bull; Recommend improvements to IT service delivery and support process enhancements. &bull; Assist with IT projects and system upgrades as needed. &bull; Maintain positive relationships with staff and vendors. &bull; Escalate complex technical issues to senior IT staff when necessary. &bull; Perform other related duties as assigned.
 
 
 
 
 
 Minimum Requirements: &bull; 1+ years of IT support or service desk experience &bull; Proficient in Windows OS, Microsoft 365, and common business applications &bull; Experience with ServiceNow or similar ITSM/ticketing platforms. &bull; Familiar with troubleshooting hardware for computers, mobile devices, printers, and barcode scanners &bull; Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). &bull; Experience with user account management in Active Directory, Entra ID, Okta, or similar systems. &bull; Excellent communication and interpersonal skills. &bull; Ability to work under pressure and handle complex technical issues.
 
 
 
 
 
 Education or Desired License and Certificates: &bull; Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. &bull; Relevant IT certifications preferred: CompTIA A+, Network+ Microsoft 365 Certified: Endpoint Admin, ITIL 4 Foundation
 
 
 
 
 
 Additional certifications in ServiceNow, Microsoft 365, or other enterprise platforms are a plus Willingness to pursue ongoing professional development and certification as required by the role Competencies &bull; Customer Service &amp; Technical Support &bull; Incident &amp; Problem Management &bull; Hardware &amp; Software Troubleshooting &bull; Strong verbal and written communication skills; ability to adapt messaging for different audiences &bull; Proactive problem-solving approach and a collaborative mindset
 
 
 
 
 
 Travel 1%-10% as needed
 
 
 Work Location and Status: &bull; Full time, onsite at Sungrow USA office in Houston &bull; No visa sponsorship Compensation: &bull; Compensation commensurate with experience &bull; Competitive salary and annual bonus eligibility &bull; Comprehensive benefits package including health, dental, vision, and retirement plans &bull; Strong personal and company growth opportunities
 
 
 
 
 
 Sungrow is an equal opportunity employer.
 
 
 
</div>

INDIGITAL

<div>
 
 Description
 
 
 
 
 Role Overview
 
 
 
 The IT Support Technician is a key member of our technology team, responsible for installing, maintaining, and troubleshooting computer systems, software, and networks across the organization. This role requires strong technical aptitude, sound judgment, and a service-first mindset to deliver reliable, high-quality support to our staff.
 
 
 
 When someone calls 9-1-1, the technology has to work. We make sure it does.
 
 
 
 At INDIGITAL, public safety isn't a product line &mdash; it's a mission. We are a purpose-built Next Generation 9-1-1 software and services company, and every single person on our team, from engineers to support specialists to market managers, is focused on one thing: keeping North America&rsquo;s emergency communications infrastructure reliable, modern, and ready when lives are on the line.
 
 
 That mission shows up in how we build, how we support, and how we show up for our customers every day. We own our technology platform &mdash; we control our own quality, drive our own innovation, and stay ahead of evolving NG911 standards. Our deployments span 25 states at every scale, from individual PSAPs to full statewide ESInet and NGCS solutions serving millions of residents &mdash; and we put in-state, experienced resources on the ground for every single one.
 
 
 When you join INDIGITAL, you join a driven and accountable team where your contributions are visible, your growth is real, and your work has a direct impact on the infrastructure behind every emergency call made.
 
 
 
 9-1-1 is not what we do. It's our Calling. Come build it with us.
 
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Technical Support (Help Desk) Serve as the first point of contact for employee technical issues &mdash; resolving software, hardware, login, and connectivity problems in a timely and professional manner. Document all issues and resolutions thoroughly.
 </li>
 <li>
 System &amp; Hardware Management Install, configure, upgrade, and repair a range of hardware (PCs, printers, peripherals) and software, including operating systems (Windows, macOS, Linux) and business applications.
 </li>
 <li>
 Networking &amp; Connectivity Troubleshoot LAN/WAN issues, configure network equipment (routers, switches), and manage internet connectivity to ensure continuous, reliable operations.
 </li>
 <li>
 Security &amp; Data Protection Maintain system security by managing antivirus software, applying security patches, and performing routine data backups to protect organizational data and infrastructure.
 </li>
 <li>
 Safety &amp; Physical Security Systems Assist with the maintenance, monitoring, and management of building safety and security systems, including fire alarms and camera systems.
 </li>
 <li>
 User &amp; System Setup Configure new workstations, manage user accounts, and provide technology orientation for new and existing staff. Maintain accurate records for credentialing processes in support of auditability and compliance.
 </li>
 <li>
 System Maintenance Perform routine checks and updates to ensure all systems and infrastructure operate efficiently and securely.
 </li>
 <li>
 Inventory &amp; Asset Management Support workflows and maintenance of the organization's IT inventory and supply chain management systems, ensuring accurate tracking of equipment and assets.
 </li>
 <li>
 Vendor Coordination Engage and manage vendor relationships in support of all IT functions, including warranty services, on-site visits, and ongoing communication to ensure timely issue resolution.
 
 
 </li>
 </ul>
 
 Professional Responsibilities
 
 
 
 <ul>
 <li>
 Rapidly diagnose root causes of technical issues and implement effective, lasting resolutions.
 </li>
 <li>
 Maintain clear, professional communication with technical teams and end-users regarding system status, incidents, and planned changes.
 </li>
 <li>
 Share relevant technical and procedural information with employees and designated user groups accurately and in a timely manner.
 </li>
 <li>
 Occasional travel to other company locations may be required for on-site support, infrastructure deployment, or training.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Knowledge, Skills &amp; Abilities
 
 
 
 
 Technical
 
 
 
 <ul>
 <li>
 Strong diagnostic and problem-solving skills for complex technical issues
 </li>
 <li>
 Solid understanding of Windows, macOS, and Linux operating systems; hardware components; networking protocols; and business software
 </li>
 <li>
 Proficiency with productivity platforms (Google Workspace, Microsoft 365) and identity/device management tools (e.g., Microsoft Intune, Entra ID/Active Directory)
 </li>
 <li>
 Ability to quickly learn and adapt to new technologies, systems, and workflows
 
 
 </li>
 </ul>
 
 Professional
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical users
 </li>
 <li>
 Strong organizational skills, attention to detail, and a commitment to accuracy
 </li>
 <li>
 Effective time management and ability to prioritize competing demands in a fast-paced environment
 </li>
 <li>
 High degree of accountability, ownership, and dedication to consistent, quality customer service
 </li>
 <li>
 Ability to work independently and collaboratively across all levels of the organization
 
 
 </li>
 </ul>
 
 Education, Experience &amp; Certifications
 
 
 
 <ul>
 <li>
 Associate degree in Information Technology, Computer Science, or a related field preferred
 </li>
 <li>
 CompTIA A+ or equivalent certification highly valued
 </li>
 <li>
 2+ years prior experience in a help desk or IT support role preferred
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Willingness to work a flexible schedule as needed to meet departmental objectives; must remain accessible via communication device and coordinate coverage when unavailable
 </li>
 <li>
 Occasional meetings or planning discussions may be scheduled outside of regular business hours
 </li>
 <li>
 Valid driver's license required
 </li>
 <li>
 Must maintain a professional appearance and clean workspace, including appropriate attire and safety equipment when required
 </li>
 <li>
 INdigital is a 100% certified drug and substance-free workplace
 
 
 </li>
 </ul>
 
 To successfully perform the functions of this role, the selected candidate must demonstrate the willingness and ability to carry out each essential responsibility with a satisfactory level of proficiency. The details above are representative and do not constitute an exhaustive list of all required knowledge, skills, and abilities.
 
 
 
 
 Benefits &amp; Compensation Highlights
 
 
 
 <ul>
 <li>
 We offer competitive compensation commensurate with experience.
 </li>
 <li>
 Unlimited PTO &mdash; flexible time off for vacation, personal, and sick needs, effective after 30 days of employment
 </li>
 <li>
 Comprehensive Health Benefits &mdash; medical (HDHP), dental, vision, and HSA, effective the first of the month following 30 days of employment
 </li>
 <li>
 Life &amp; Disability Insurance &mdash; group life, voluntary supplemental life, and company paid short-term disability and voluntary long-term disability coverage
 </li>
 <li>
 401(k) with Strong Company Match &mdash; 100% match up to 5% of salary, plus a 3% Safe Harbor contribution and 2% discretionary profit share, after one year of service
 </li>
 <li>
 Technology Allowance &mdash; monthly stipend for internet and phone
 
 
 </li>
 </ul>
 
 Equal Employment Opportunity
 
 
 
 INdigital and its affiliate companies consider applicants solely on the basis of qualifications, without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
 
 
 
 Employment is contingent on eligibility to legally work in the United States.
 
</div>

Information Technology (IT) Technician

Massanutten Resort

<div><div>Massanutten Resort

Job Summary

The IT Technician is responsible for processing IT support incidents and requests in a timely, efficient, and thorough manner including documenting the problem to resolution or escalating to the IT Technical Support Supervisor as needed. Perform troubleshooting, installation, and maintenance of computer and peripheral hardware and software. Manage IT projects and initiatives, either individually or as a member of a team. Certifications in computer hardware, networking, or project management preferred but not required.

Required

Perform duties with patience and professionalism
Aptitude for troubleshooting problems to resolution and attention to detail
Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc.
Knowledge of Windows networks, domain structure, and Active Directory environment
Advanced knowledge of Windows operating systems and Microsoft Office applications

Preferred

Advanced server and networking knowledge.

Office 365 knowledge including, but not limited to, Azure, Exchange, and Administration
1-3 years&rsquo; experience working in an IT support role

CompTIA A+ Certification

Typical Schedule

Days:

Standard schedule is Monday &ndash; Friday, 8 hours per day. Part of the on-call rotation to monitor the help desk phone queue both after-hours (past 5 PM EST), weekends and holidays. With approval, eligible to work past standard hours to complete critical projects.
Hours:

Shift starts no later than 9 AM EST. Evenings as necessary. On-call hours are 24/7, rotating with IT Technicians.

Core Responsibilities

Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site
</div>
Ensure incident and request resolutions both satisfy end user requirements and adhere to Resorts IT policies and procedures

Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution

Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches

Maintain a clean and organized shared work area in addition to your own work area
Must be part of an On-Call rotation as well as travel to remote sites as needed/required

Other duties as assigned by management

For more information, please reach out to Mary Turner at 540.417.2235.</div>

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