information technology technician

City of Roseville, CA

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div><b>Grow your IT career by joining the IT Client Services team</b></div><div><b>
in the role of IT Technician I/II.</b></div><div></div><div><b><br>
This job posting will be open until March 8th OR the first 300 applicants.</b></div><div><b><br>
The City of Roseville is accepting applications with the intention of creating an eligible list to be utilized for future recruitments. There are no current vacancies at this time. The eligible list created by this recruitment will be active for six months.</b></div><div><b><br>
Are you passionate about technology and ready to tackle exciting challenges? The City of Roseville is seeking a dedicated IT Technician to join our dynamic Client Services Team. In this role, you&rsquo;ll be ensuring smooth operations and providing top-notch support to our staff. If you thrive in a fast-paced environment and love solving problems, this is the perfect opportunity to showcase your skills and make a real impact in our organization!</b></div><p><b><br>
The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community.</b></p><p></p><p><b><br>
What the City of Roseville Offers:</b></p><ul><li><b>
$29.5280 - $45.70.41 Hourly (dependent on experience)</b></li><li><b>
Up to $2,490 per month in health and welfare benefits</b></li><li><b>
Competitive vacation and sick leave programs</b></li><li><b>
10 paid holidays, 2 floating holidays - Plus 45 hours of additional personal leave time</b></li><li><b>
Opportunities to train and promote</b></li><li><b>
CalPERS</b></li><li><b>
A top-notch team and more!</b></li></ul><b>
The current opening is a regular, benefitted, and full-time position but the list may be utilized to fill future regular, temporary, or limited-term vacancies in the City for the duration of the list.</b><p></p><p><b><br>
DISTINGUISHING CHARACTERISTICS</b></p><p><b>
Information Technology Technician I</b><b> - This is the entry level class in the Information Technology Technician series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Information Technology Technician I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.</b></p><p></p><p><b><br>
Information Technology Technician II</b><b> &ndash; This is the journey level class in the Information Technology Technician series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise, including implementing large portions of assigned projects. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.</b></p><p><b>
This class is distinguished from the Senior Information Technology Technician in that the latter performs the most difficult and responsible types of duties assigned to classes within this series including overseeing assigned projects and exercising technical and functional supervision as appropriate.</b></p><p></p><p><b><br>
SUPERVISION RECEIVED AND EXERCISED</b></p><p><b>
Information Technology Technician I</b></p><p><b>
Receives immediate supervision from a higher level supervisor.</b></p><p></p><p><b><br>
Information Technology Technician II</b></p><p><b>
Receives general supervision from a higher level supervisor.</b></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div>
<p></p><div><div><b>Duties may include, but are not limited to, the following:</b></div><div></div><div><b><br>
Install and configure desktop computers, printers, and other desktop peripherals such as scanners, cameras, and PDAs; install and support various software and train customers in the use of hardware and software.</b></div><div></div><div><b><br>
Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.</b></div><div></div><div><b><br>
Create and maintain desktop deployment images.</b></div><div></div><div><b><br>
Deliver laptop computers, set up and train customers in their use.</b></div><div></div><div><b><br>
Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.</b></div><div></div><div><b><br>
Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.</b></div><div></div><div><b><br>
Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.</b></div><div></div><div><b><br>
Develop documentation and standard operating procedures as they relate to assignment.</b></div><div></div><div><b><br>
Deploy and maintain mobile devices.</b></div><div></div><div><b><br>
Assist users with log-on authentication; instruct users in saving data and backing up systems.</b></div><div></div><div><b><br>
Perform research to resolve problems or refer to higher level staff.</b></div><div></div><div><b><br>
Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.</b></div><div></div><div><b><br>
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.</b></div><div></div><div><b><br>
Perform related work as required.</b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><p><b>Information Technology Technician I</b></p><p><b>
Knowledge of</b><b>:</b></p><p><b>
Principles and practices of information technology.</b></p><p><b>
Personal computers, including hardware and software and related peripheral equipment.</b></p><p><b>
Active Directory structure and functions.</b></p><p><b>
Microsoft Windows operating systems.</b></p><p><b>
Modern office equipment and procedures.</b></p><p><b>
Basic mathematical principles.</b></p><p><b>
 English usage, spelling, grammar and punctuation.</b></p><p><b>
 Customer service principles.</b></p><p></p><p><b><br>
Ability to</b><b>:</b></p><p><b>
To perform personal computer hardware and software customer support duties.</b></p><p><b>
Intermittently review documents related to department operations; observe, identify and problem solve procedural issues.</b></p><p><b>
On a continuous basis, sit at a desk for long periods of time. Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 30 pounds or less.</b></p><p><b>
Learn help desk software and database use.</b></p><p><b>
Diagnose and repair or instruct users in resolving hardware and software problems.</b></p><p><b>
Train and instruct users in Microsoft Operating Systems and Office Suites, e-mail and internet use and use and operation of a variety of peripheral equipment.</b></p><p><b>
Maintain confidentiality as necessary.</b></p><p><b>
Work weekends, evenings or standby, as required.</b></p><p><b>
Communicate clearly and concisely, both orally and in writing.</b></p><p><b>
Establish and maintain effective working relationships with those contacted in the course of work.</b></p><p></p><p><b><br>
Experience and Training</b></p><p><b>
Experience</b><b>:</b></p><p><b>
No experience is required.</b></p><p><b>
AND</b></p><p><b>
Training</b><b>:</b></p><p><b>
An Associate&rsquo;s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university. Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate&rsquo;s Degree.</b></p><p></p><p><b><br>
License or Certificate</b></p><p><b>
Possession of a valid California driver&rsquo;s license by date of appointment.</b></p><p></p><p><b><br>
Information Technology Technician II</b></p><p><b>
In addition to requirements for the Information Technology Technician I:</b></p><p><b>
Knowledge of</b><b>:</b></p><p><b>
Principles and techniques of a variety of desktop operating and data communications systems.</b></p><p><b>
Principles and techniques of installing, repairing, and maintaining desktop hardware and software.</b></p><p><b>
Principles and techniques of advanced troubleshooting for desktop computer and printers in a network environment.</b></p><p><b>
Project management methodologies.</b></p><p></p><p><b><br>
Ability to</b><b>:</b></p><p><b>
Independently perform personal computer hardware and software customer support duties.</b></p><p><b>
Independently perform system installations, problem correction and repair of equipment.</b></p><p><b>
Explain department and City policies regarding use of computer and communications systems.</b></p><p><b>
Effectively troubleshoot, diagnose, and resolve hardware and software issues.</b></p><p></p><p><b><br>
Experience and Training</b></p><p><b>
Experience</b><b>:</b></p><p><b>
Two years of responsible experience performing duties similar to that of an Information Technology Technician I in the City of Roseville.</b></p><p><b>
AND</b></p><p><b>
Training</b><b>:</b></p><p><b>
An Associate&rsquo;s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university. Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate&rsquo;s Degree.</b></p><p></p><p><b><br>
License or Certificate</b></p><p><b>
Possession of a valid California driver&rsquo;s license by date of appointment.</b></p><p><b>
Possession of Microsoft Certification is desirable.</b></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><p><b>Detailed information on the City of Roseville recruitment practices can be reviewed on the </b><b>Frequently Asked Questions</b><b> page.</b></p><p><b>
The City of Roseville defines &ldquo;accredited college or university&rdquo; as an institution of higher learning and must be listed on the United States </b><b>Department of Education Database of Accredited Post-Secondary Institutions and Programs</b><b> website http://ope.ed.gov/accreditation.</b></p><p><b>
Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.</b></p><p><b>
The following options apply to the evaluation of college degrees from countries outside the United States:</b></p><ul><li><b>
Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.</b></li><li><b>
Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at </b><b>http://www.naces.org</b><b> or </b><b>www.aice-eval.org</b><b>.</b></li><li><b>
A copy of the foreign credential evaluation verification can be attached to the employment application.</b></li><li><b>
If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration.</b></li></ul><p></p><p><b><br>
SELECTION PROCESS</b><b>:</b></p><p><b>
All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant&rsquo;s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.</b></p><p><b>
Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.</b></p><p><b>
Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.</b></p><p></p><p><b><br>
THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.</b></p></div></div></div><p></p>
<br><div></div><div><div><div><p><b>EMPLOYEE BENEFITS:</b><br>
The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here. Benefits currently include:</p><ul><li>Health, dental, and vision insurance benefits</li><li>Cafeteria plan, plus City paid Flex credit</li><li>Life insurance (City paid and optional supplemental employee paid)</li><li>Flexible spending accounts for dependent and health/medical costs</li><li>BeWell City of Roseville (CORE) wellness program</li><li>Employee assistance plan</li><li>Retirement savings plan</li><li>Deferred compensation plan(s)</li><li>Short-term and long-term disability employee paid plans</li><li>Educational reimbursement</li><li>Vacation leave, sick leave, personal/management leaves</li><li>Holiday pay (plus two floating holidays annually)</li><li>Bilingual pay</li><li>Longevity pay</li></ul><br>
<b>GENERAL BENEFITS</b>:<br>
A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group.<br>
<br>
<b>TEMPORARY POSITIONS:</b><br>
Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually.</div></div></div><p></p>

Information Technology Technician I/II

Detroit Institute of Arts

<div><div><div><div><b>JOB TITLE</b><b>: </b>Information Technology Support Technician</div><div><b>
DEPARTMENT: </b>Information Technology</div><div><b>
REPORTS TO: </b>Director, Information Technology</div><div><b>
CLASSIFICATION</b><b>: </b>Full-Time, Non-Exempt</div><div><b>
REMOTE WORK ELIGIBILITY:</b><b> </b>Occasional</div><div></div><div><b><br>
GENERAL SUMMARY</b></div><div>
Under the supervision of the Director, Information Technology, the Information Technology Support Technician is the primary point of contact for IT support and ensures the smooth operation of user computing systems by diagnosing, repairing, and maintaining technology hardware and software components as well as educating users on appropriate use. The technician will provide a customer-centric approach to support team members' IT needs.</div><div></div><div><b><br>
ESSENTIAL FUNCTIONS</b></div><ul><li>
Accept technical support calls, emails, and tickets via an enterprise help desk system and manage/track issues to resolution, forwarding advanced issues to the appropriate personnel as appropriate.</li><li>
Escalate, maintain, troubleshoot, and resolve all end-user hardware and software related problems in a Microsoft/PC/Mac based infrastructure.</li><li>
Navigate Microsoft Active Directory, M365 Admin Center to help create and maintain computer, user, and group objects and their appropriate access privileges.</li><li>
Responsible for new user technical setup, orientation, training, and effectively communicating appropriate use of technology hardware and software applications according to design and specification and policy.</li><li>
Help maintain automated, enterprise scale OS, software, and mobile deployment solutions.</li><li>
Use basic project management skills and tools for the deployment of new systems, software, training, or other complex tasks.</li><li>
Coordinate with vendors for service and support where applicable.</li><li>
Create and maintain relevant documentation for all duties.</li><li>
Assist with maintenance of hardware and software inventories.</li><li>
Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.</li><li>
Perform other duties as assigned.</li></ul></div><div></div><div><div><b><br>
QUALIFICATIONS</b></div><div></div><div><b><br>
EDUCATION AND EXPERIENCE</b></div><div>
High school diploma or equivalent with advanced technical certifications required, associate degree preferred. Four (4) years of experience in an IT Support role required. Basic understanding and use of electronic time management, project management, and organizational tools. Experience assisting in the management of enterprise scale Microsoft Windows operating systems, software, and mobile device deployment/maintenance techniques.</div><div></div><div><b><br>
KNOWLEDGE, </b><b>SKILLS,</b><b> AND ABILITIES</b></div><ul><li>
Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally.</li><li>
Demonstrated organizational skills to plan, manage, prioritize, and complete multiple on-going projects to meet deadlines and goals.</li><li>
Must possess a demonstrated understanding of ethical business conduct and professional practices including maintenance and protection of confidential and sensitive information.</li><li>
Ability to identify challenges and opportunities, engage others in their resolution, and recommend appropriate course of action.</li><li>
Ability to provide information, ideas, and instructions clearly, effectively, and professionally through talking or writing.</li><li>
Ability to communicate with and manage relationships with external stakeholders.</li><li>
Must be proficient in the latest version of Microsoft Office 365.</li><li>
Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.</li><li>
Must be able to establish and maintain professional, productive, and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.</li></ul></div><div></div><div><div><br>
</div><div><b>PHYSICAL DEMANDS</b></div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodation may be made, if possible, to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
While performing the duties of this job the employee must be able to bend, reach, balance, and stoop for prolonged periods and navigate tight spaces, and perform repetitive motions. Occasional noise and lifting and carrying up to 25lbs. The employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone, and email.</div><div></div><div><b><br>
This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor&rsquo;s ability to modify work assignments as appropriate.</b></div><div></div><div><b><br>
THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER.</b></div></div></div></div><div></div>

Information Technology Support Technician

bid.

<div>
 <p>
  We are seeking a dedicated
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  Your responsibilities will include the installation of new systems, including networking setups, as well as diagnosing and resolving a variety of software and hardware issues. Your work will directly impact our clients ability to operate efficiently and effectively.
 </p>
 <p>
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 <p>
  We value a proactive approach, and your role will involve not only addressing immediate technical concerns but also identifying opportunities to enhance and extend existing service agreements with clients.
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 <p>
  <strong>
   Main Accountabilities:
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 <p>
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 <ul>
  <li>
   Collaborates with clients to identify problems and develop effective technical solutions.
  </li>
  <li>
   Responds to or escalate calls within given timeframes.
  </li>
  <li>
   Performs installation and maintenance of client systems e.g. PCs, (mobile phones).
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  <li>
   Develops and maintains client relationships, identifying opportunities to expand service agreements.
  </li>
  <li>
   Assists in development of test and repair processes.
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   Liaises with help desks, support centers etc.
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   Performs trouble shooting and problem resolution.
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 <p>
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 <p>
  <strong>
   Requirements and Qualifications:
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 </p>
 <p>
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 </p>
 <ul>
  <li>
   3 years of experience field service representative or similar role
  </li>
  <li>
   Experience with managing and preserving technical equipment
  </li>
  <li>
   Critical thinking and problem-solving skills
  </li>
  <li>
   Team player with effective time-management skills.
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  <li>
   Great interpersonal and communication skills
  </li>
  <li>
   Accustomed to using mobile tools and applications
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
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 <p>
  If you are a motivated professional ready to contribute to a dynamic and growing team,
  <strong>
   we encourage you to apply!
  </strong>
 </p>
</div>


City of Williams

<div>
 <strong>
  <em>
   Police Information Technology Technician II/Evidence Custodian
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  <em>
   _____________________________________________________________________
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  City of Williams
  <br/>
  <br/>
 </strong>
 <strong>
  Position Description
  <br/>
  <br/>
 </strong>
 <strong>
  (Grade 7)
  <br/>
  <br/>
 </strong>
 <strong>
  Summary of position:
  <br/>
  <br/>
 </strong>
 Information Technology is responsible for all the agency computer needs to include the records management system, data storage and to manage day to day technology needs.
 <br/>
 <br/>
 <strong>
  Job Duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide 24x7 on-call support on a monthly rotation or when needed, for critical public safety information systems.
  </li>
  <li>
   Maintain end user configurations using Active Directory, deploying custom software, assigning hardware, applying security restrictions and group polices per department and government policy.
  </li>
  <li>
   Deploy and maintain security patches for Microsoft Windows server and workstation operating systems and applications.
  </li>
  <li>
   Install, configure, and maintain software applications to support end users, both hands-on and remotely.
  </li>
  <li>
   Assess internal network infrastructure needs including, wireless network security, physical security, mobile and desktop computers, servers, switches, firewalls, printers, phones, intranet, VPNs, WANs
  </li>
  <li>
   Develop backup and disaster recovery policies to protect privacy, minimize downtime, and protect against data losses.
  </li>
  <li>
   Track and maintain software licenses, vendor contracts, hardware warranties and third-party services.
  </li>
  <li>
   Analyze existing and create new processes to improve end-user productivity across many environments.
  </li>
  <li>
   Concise documentation of issues tracking, escalations, follow-ups and resolution of all incidents.
  </li>
  <li>
   Interface with remotes users and customer sites for problems solving and giving direction to maintain standards for equipment and software on the county network.
  </li>
  <li>
   Software support of the CAD, RMS and JMS software for the Police Department.
  </li>
  <li>
   Create customer reports from the core software used by the Police Department and our customers.
  </li>
  <li>
   Experience administrating Microsoft Windows server (Active Directory, Group Policy etc.)
  </li>
  <li>
   Knowledge of basic IP networking, understanding of networking configuration and management
  </li>
  <li>
   Experience troubleshooting routine network issues and components. (Switches, VPNs, VLANs, WiFi, video conferencing etc.)
  </li>
  <li>
   Evidence Custodian
   <br/>
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  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 Three years of experience in information Technology.
 <br/>
 <br/>
 <strong>
  Minimum Requirements:
  <br/>
  <br/>
 </strong>
 Applicants must have an equivalent of a high school diploma or GED, be a U.S. Citizen, be 21., have no felony convictions, successfully pass a background check and controlled substance screening.
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IT Tech II

REAL Journey Academies

<p></p><div><p>REAL Journey Academies (RJA) is a non-profit charter school management organization designed to significantly increase college entrance and graduation rates for underserved students in the Inland Empire. We aim to impact and revitalize communities through the development of education and other supportive partnerships.</p><p><b>
Job Purpose:</b></p><p>
The Information Technology (IT) Technician will report directly to the Senior IT Analyst and will also be customer service oriented in providing solutions to everyday technical needs at their assigned site. The IT Technician will maintain, analyze, troubleshoot, repair computer systems, hardware, computer peripherals, and assist with network troubleshooting. The IT Technician will also document, maintain, upgrade or replace hardware and software systems as directed.</p><p>
</p><p><b>Essential Duties and Responsibilities:</b></p><p>
</p><ul><li>Serve as the primary technical point for all end users requesting technical assistance via helpdesk, in person and via email on issues related to computers, printers, peripherals, network connectivity and software support</li><li>
Support and configure multimedia, audio and signage software and hardware.</li><li>
Image/Clone systems for end users</li><li>
Setup workstations with computers, phones and necessary peripheral devices</li><li>
Install and configure software and basic operations training</li><li>
Assist computer users with hardware and software questions</li><li>
Update, Verify, and enter hardware assets in the inventory system</li><li>
Troubleshoot and repair damaged hardware</li><li>
Prepares various reports, as required</li><li>
Report and assist troubleshooting any networking, security camera, electrified door issues to direct supervisor</li><li>
Establish good relationships with all end users, departments and colleagues</li><li>
Direct and supervise IT interns as assigned</li><li>
Other responsibilities, as assigned</li></ul><p>
</p><p><b>Minimum Requirements:</b></p><ul><li>
Associate&rsquo;s Degree in Information Systems or related field</li><li>
Extensive technical knowledge of network and PC hardware, including Microsoft platform</li><li>
Hands-on hardware troubleshooting experience
</li><li>Knowledge of data processing terminology, symbols, and methodology</li><li>
Ability to operate information systems input devices</li><li>
Ability to prepare and install software and images</li><li>
Ability to occasionally drive to other school locations</li></ul><p>
</p><p><b>Desired Skills and Traits:</b></p><ul><li>
Effective interpersonal skills and relationship-building skills</li><li>
Strong written and oral communication skills</li><li>
Ability to present ideas in user-friendly language</li><li>
Self-motivated and directed</li><li>
Analytical and problem-solving abilities</li><li>
Strong customer service orientation</li></ul><p><b>
Required Skills/Abilities:</b></p><ul><li><p>
Experience with computers and software applications.</p></li><li><p>
Proficiency with or the ability to learn current software and equipment.</p></li><li><p>
Proficient with Microsoft Office Suite or related software.</p></li></ul><p><b>
Physical demands:</b></p><p>
</p><ul><li><p>Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects</p></li><li><p>
Occasional or frequent standing, walking, sitting, bending, stooping and reaching for extended periods of time</p></li><li><p>
Occasional computer work including but not limited to typing</p></li></ul><p><b>
Compensation &amp; Benefits:</b></p><ul><li><p>
This is an outstanding opportunity for a highly motivated administrator to assume a fundamental role in an innovative school environment.<br>
REAL Journey Academies offers its employees a competitive salary, commensurate with experience. We pride ourselves in offering a competitive benefits package that includes:</p></li></ul><p><b>
Benefits and Perks:</b></p><ul><li><p>
Comprehensive HMO/PPO Medical, Dental and Vision Plans</p></li><li><p>
Virtual Medical Visits</p></li><li><p>
Health Savings Account</p></li><li><p>
Company Paid Life &amp; Disability Insurance</p></li><li><p>
Employer matched retirement plans (403b and CalSTRS)</p></li><li><p>
Employee Assistance Program</p></li><li><p>
Employee Discount Program</p></li><li><p>
Legal Insurance</p></li><li><p>
Additional voluntary health benefits</p></li><li><p>
Opportunities for Growth &amp; Development</p></li></ul></div><p></p>

IT Technician - Entrepreneur High School

PRIMARY HEALTH SERVICES CENTER

<p><b>Job Summary</b></p><p>The Information Technology Technician is responsible for providing support for all systems and equipment. Day-to-day supervision of the Information Technology Technician shall be the responsibility of the Chief Operating Officer.</p><p><b>Responsibilities</b></p><p>1. Set up, maintain, and update hardware, software and peripherals on PCs, printers and other related equipment</p><p>2. Standardize PC configuration</p><p>3. Administer company email, virus protection, and backup systems</p><p>4. Maintain, install and repair: switches, firewalls, network cabling, wireless devices and wireless access points, phone system, cell phones, MS Widows conversions/upgrades, PC&rsquo;s</p><p>5. Monitor and troubleshoot network server logs</p><p>6. Receive trouble calls on equipment and diagnose problems</p><p>7. Monitor system-processing activities by observing computer console, peripherals, input, and output to ensure maximum throughput of data</p><p>8. Perform local and remote testing on equipment, including running computer programs to diagnose faults</p><p>9. Perform equipment repair, builds cables replace boards and components to identify or remedy failures</p><p>10. Perform all functions required to prepare and install microcomputers and related equipment, including connections to the data communications network</p><p>11. Assist in preparation and installation of software and peripheral devices</p><p>12. Assist in the diagnosis and resolution of software problems</p><p>13. Prepares and coordinates sending equipment out for repair</p><p>14. Orders and inventories spare parts, including stripping surplus equipment for parts</p><p>15. Submit requests for microcomputer services, develops alternate proposals, and recommends new applications</p><p>16. Develops system specifications, writes and tests programs and compiles support documentation and manuals</p><p>17. Implement systems and provides for ongoing maintenance and enhancements</p><p>18. Train users in the basic operation and maintenance of microcomputers and related components</p><p>19. Assists in the development of proposals for the procurement of information systems and services</p><p>20. Operates other information technology related equipment such as scanners, printers, plotters, graphics equipment, etc.</p><p>21. Perform miscellaneous functions as required, including (but not limited to) calling vendors to report/resolve problems, assisting with demonstrations and site preparations, assisting in changing microcomputer location</p><p>22. Maintain highest ethical standards and business conduct</p><p>23. Comply with applicable law and fully compliant and cooperate with PHSC&rsquo;s Compliance Program.</p><p>24. Any other assignments deemed necessary.</p><p><b>Qualifications</b></p><p>1. Must be at least 18 years of age.</p><p>2. College Degree in Information Technology, A+ and/or network+ certification</p><p>3. Advanced computer skills including proficiency in MS Office</p><p>(Word, Excel, PowerPoint, Outlook, Access)</p><p>4. Knowledge of backup systems and techniques, server hardware and windows</p><p>server software.</p><p>5. Knowledge of SonicWall and HP ProCurve switch configuration and maintenance</p><p>6. Excellent oral communication skills with the ability to communicate technical information</p><p>to non-technical users.</p><p>7. Able to work independently and solve problems.</p><p>8. Emotional and mental maturity.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Experience:</p><ul><li>IT: 3 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Monroe, LA 71201 (Required)</li></ul><p>Work Location: In person</p>

IT Specialist

البستان | Albustan

<div>
 <p>
  <strong>
   Job title:
  </strong>
  IT Support Technician&nbsp;
 </p>
 <p>
  <strong>
   Job Site:
  </strong>
  Khamis Mushait
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a versatile and proactive IT Support Technician to join our team. The ideal candidate must be an all-rounder with strong technical skills, able to handle day-to-day IT operations, troubleshoot hardware and software issues, support sales staff devices, and assist the IT Manager with various tasks and projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Technical Support &amp; Troubleshooting
  </strong>
 </p>
 <ul>
  <li>
   Diagnose and resolve issues related to
   <strong>
    computers, laptops, printers, scanners, and networked office equipment
   </strong>
   .
  </li>
  <li>
   Provide support for
   <strong>
    salesman handheld devices
   </strong>
   , including configuration, updates, and troubleshooting.
  </li>
  <li>
   Maintain and troubleshoot
   <strong>
    security cameras (CCTV)
   </strong>
   , DVR/NVR systems, and related equipment.
  </li>
 </ul>
 <p>
  <strong>
   System &amp; Network Support
  </strong>
 </p>
 <ul>
  <li>
   Assist with
   <strong>
    network maintenance
   </strong>
   , including Wi-Fi, routers, switches, and basic server support.
  </li>
  <li>
   Install, configure, and update software and operating systems.
  </li>
  <li>
   Ensure proper backup procedures and basic data recovery support.
  </li>
 </ul>
 <p>
  <strong>
   IT Operations
  </strong>
 </p>
 <ul>
  <li>
   Set up new users, configure devices, and maintain IT asset inventory.
  </li>
  <li>
   Monitor system performance and escalate issues when needed.
  </li>
  <li>
   Assist with IT Manager requests, including documentation, reporting, and project implementation.
  </li>
 </ul>
 <p>
  <strong>
   Security &amp; Maintenance
  </strong>
 </p>
 <ul>
  <li>
   Maintain IT security best practices, including antivirus, patching, and device access control.
  </li>
  <li>
   Regularly inspect and maintain hardware to ensure reliability.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Diploma or degree in
   <strong>
    Information Technology
   </strong>
   or related field (or equivalent experience).
  </li>
  <li>
   Strong knowledge of
   <strong>
    Windows OS
   </strong>
   , printers, networking basics, and hardware troubleshooting.
  </li>
  <li>
   Experience with
   <strong>
    CCTV systems
   </strong>
   and mobile/handheld device support is an advantage.
  </li>
  <li>
   Good communication skills and ability to support non-technical users.
  </li>
  <li>
   Ability to work under pressure and manage multiple tasks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Skills:
  </strong>
 </p>
 <ul>
  <li>
   Basic knowledge of servers, Office 365, or cloud services.
  </li>
  <li>
   Experience in retail or distribution environments (plus point).
  </li>
  <li>
   Valid driving license (if site visits are required).
  </li>
 </ul>
</div>


فني دعم تقنية المعلومات  |  IT Support Technician

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فني دعم تقنية المعلومات | IT Support Technician