information technology technician

Radial

<div><div><div><div><b>Job Title:</b> </div><div>Information Technology Technician 1
</div></div><br>
<div><div><b>Job Number:</b> </div><div>JO-2603-11228
</div></div><br>
<div><div><b>Location (City, State):</b> </div><div>Walton, KY
</div></div><br>
<div><div><b>Employee Group:</b> </div><div>Regular
</div></div><br>
<div><div><b>Shift:</b> </div><div>Day
</div></div><br>
<div><div><b>Travel:</b> </div><div>0%
</div></div><br>
<div><div><b>Site Name:</b> </div><div>Richwood Dist Center - 40
</div></div><br>
<div><div><b>Is Remote Eligible:</b> </div><div>No
</div></div><br>
<div><div><b>Pay:</b> </div><div>$39,700.00 - $63,500.00 per year</div></div><p></p><div><div><div><br>
</div></div></div><br>
<p></p><div><div><p>Information Technology Technician</p>
<p>At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for an IT Technician.</p>
<p>Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world&rsquo;s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.</p>
<p><b>Role Summary:</b></p>
<p>The IT Technician provides support to users of information technology systems in use at Radial. Handle PC hardware/Printers/ RF Guns/software builds and upgrades. Is responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolution of problems with other Information Technology staff members.</p>
<p><b>Responsibilities:</b></p>
<ul><li>Provides direct support to Radial employees and clients (customer) on all technologies in use and supported by the IT department.</li><li>
Maintains friendly and helpful demeanor with customers at all times. Meets or exceeds departmental response time goals.</li><li>
Uses system designated by departmental management to track user requests for assistance. Follows the specified procedures on the use of said system.</li><li>
Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor.</li><li>
Coordinates with other IT staff members as appropriate for the resolution of problems. Proactively seeks assistance from other staff members as required to quickly resolve customer problems.</li><li>
Observes company guidelines with regard to copying of software and advises departmental management when any illegal use of software is discovered.</li><li>
Delivers, picks up, and/or ships equipment to repair vendors as required. Tracks such activities in accordance with departmental guidelines.</li><li>
Notifies departmental management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment.</li><li>
Enforce and comply with all Payment Card Industry Data Security Standards</li><li>
Promptly advises departmental management of any situation that will cause a substantial delay in the resolution of a customer problem.</li><li>
Answers help desk calls live when possible.</li><li>
Responds promptly to voice messages left in the help desk mailbox and confirms receipt to the customer with an estimate of resolution time where possible.</li><li>
Configures supports and repairs all desktops, monitors, printers and RF scanner guns in the office and warehouse.</li><li>
Manages and utilizes Ghost server for desktop/laptop imaging.</li><li>
Maintain an accurate inventory of IT equipment.</li><li>
Notifies Sr. IT staff member to issues involving critical business systems that may cause business impacting outages.</li><li>
Required to relocate computer equipment frequently.</li><li>
Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.</li><li>
RF Gun Support</li><li>
Assist with Wireless Support issues</li><li>
Provides support for local phone systems as necessary.</li><li>
Familiar with quick PC build-out processes such as Ghost..</li><li>
Other task as request by IT management</li><li>
Physical demands are considered to be that of an office/warehouse environment. Requires the ability to walk around the warehouse, prolonged sitting, ability to utilize a computer and interact with other associates in meetings and/or via phone</li></ul>
<p><b>Qualifications:</b></p>
<ul><li>Bachelor's degree (BS) in Computer Science preferred</li><li>
Two to five years related experience with desktops and servers preferred.</li></ul>
<p><b>Travel:</b></p>
<ul><li>This position is not remote.</li><li>
Travel not required.</li></ul>
<p><b>Benefits:</b></p>
<ul><li>Opportunities to develop and explore career advancement</li><li>
Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding</li><li>
Family planning coverage, including Fertility &amp; Adoption benefits</li><li>
401K matching after 6 months with immediate vesting</li><li>
Generous PTO</li><li>
Educational assistance and more!</li></ul>
<p>Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual&rsquo;s status in any other group or class protected by applicable federal, state or local law.</p>
<p>Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.</p>
<p>Want to join an organization with an inclusive work culture? No need to look any further. Apply now!</p></div></div></div></div><p></p>

Information Technology Technician 1

School District of Altoona

<p><b>Information Technology (IT) Technician</b><br/>School District of Altoona | Full-Time | 12-Month Position</p><p>The School District of Altoona is seeking a full-time Information Technology (IT) Technician to join our technology team. This position supports the reliable operation of the district&rsquo;s technology systems used by students, teachers, and staff every day.</p><p>The IT Technician works closely with the Director of Future Ready Learning and the IT Systems Administrator to maintain and support district technology including computers, networks, software, and classroom technology systems. This role also collaborates with members of the district technology team, including Technology Coaches and Library Services staff, to ensure technology supports effective teaching, learning, and operations.</p><p>This position regularly interacts with staff, students, and vendors and plays an important role in delivering responsive, customer-focused technology support across the district.</p><p><b>Must apply for position at: wecan.waspa.org</b></p><p><b>QUALIFICATIONS:</b><br/>-Associate degree or higher in Networking or Computer Technologies, preferred.<br/>-Experience in a school setting, preferred.<br/>-Strong knowledge of most current Windows OS and iOS, and appropriate application software in a network environment.<br/>-Support experience working with a Windows Server Domain and Active Directory preferred.<br/>-Ability to monitor, diagnose, troubleshoot and repair software/hardware issues and complete the necessary follow‐up steps in an educational environment.<br/>-Create software images and packages.<br/>-Must have and maintain a valid driver&rsquo;s license</p><p>Questions regarding the application can be directed to Jennifer Kane by emailing jkane@altoona.k12.wi.us. School District of Altoona Overview</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: In person</p>

Information Technology Technician

Unity Health Care

<p></p><div><p><b>INTRODUCTION</b></p><p>
Reporting to the IT Service Delivery Manager, the Information Technology Technician I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations, inclusive of patient MyChart requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.</p><h3 class="jobSectionHeader"><b>
MAJOR DUTIES/ESSENTIAL FUNCTIONS</b></h3><p>
Essential and other important responsibilities and duties may include, but are not limited to the following:</p><p><b>
Strategy &amp; Planning</b></p><ul><li>
Alert management to emerging trends in incidents.</li></ul><p><b>
Acquisition &amp; Deployment</b></p><ul><li>
Deploy pre-packaged software using distribution tools and processes as requested by end users.</li></ul><p>
 <b>Operational Management</b></p><ul><li>
Provide first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, effective resolution of end-user issues, and patient MyChart issues.</li><li>
Build rapport and elicit problem details from service desk customers.</li><li>
Prioritize incidents and service requests according to defined processes to meet defined SLAs.</li><li>
Escalate incidents with accurate documentation to suitable technician, when required.</li><li>
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.</li><li>
Use remote tools and diagnostic utilities to aid in troubleshooting.</li><li>
Research solutions through internal and external knowledgebase as needed.</li><li>
Identify and learn appropriate software and hardware used and supported by the organization.</li><li>
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.</li><li>
Install antivirus software and ensure virus definitions are up to date.</li><li>
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li><li>
Test fixes to ensure an incident has been adequately resolved.</li><li>
Develop help sheets and FAQ lists for end users.</li><li>
Contribute to technician knowledgebase as needed</li><li>
Reinforce SLAs to manage end-user expectations.</li><li>
Provide suggestions for continual improvement.</li></ul><p><b>
MINIMUM QUALIFICATIONS</b></p><ul><li>
Graduation from an accredited college or university with specialization in computer science OR an equivalent combination of education and experience which provides the required knowledge, skills and abilities deemed sufficient to prepare the incumbent to successfully perform the duties of the position.</li><li>
One (1) year of relevant work experience.</li><li>
Certifications in A+ preferred.</li></ul><p><b>
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES</b></p><ul><li>
Extensive application support experience with Microsoft O365.</li><li>
Extensive knowledge of computer hardware, including Lenovo, Dell, iPad, HP/Canon Printers.</li><li>
Experience with desktop and server operating systems, including Windows 10, IOS, MAC.</li><li>
Familiarity with the principles of ITIL.</li><li>
Familiarity with EPIC and MyChart.</li><li>
Ability to operate tools, components, and peripheral accessories.</li><li>
Able to read and understand technical manuals, procedural documentation, and OEM guides.</li><li>
Should have experience working with error and solution tracking systems to track multiple problems at a time, providing solutions to employees and customers.</li><li>
Ability to conduct research into PC issues and products as required.</li><li>
Effective interpersonal skills and relationship-building skills.</li><li>
Strong written and oral communication skills.</li><li>
Ability to present ideas in user-friendly language.</li><li>
Understanding of the organization&rsquo;s goals and objectives.</li><li>
Analytical and problem-solving abilities, with keen attention to detail.</li><li>
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>
Experience working in a team-oriented, collaborative environment.</li><li>
Strong customer-service orientation.</li><li>
Driver&rsquo;s license in good standing.</li></ul><p><b>
SUPERVISORY CONTROLS</b></p><p>
The position reports to the IT Service Delivery Manager.</p><p><b>
GUIDELINES</b></p><p>
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures.</p><p><b>
PERSONAL CONTACTS</b></p><p>
The position requires contact with staff at all levels throughout the organization. There are also external organizational relationships that may be a part of the work of the incumbent.</p><p><b>
PHYSICAL EFFORT AND WORK ENVIRONMENT</b></p><ul><li>
Sitting for extended periods of time.</li><li>
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.</li><li>
Refer to the attached ADA check list.</li></ul><p><b>
OTHER SIGNIFICANT FACTS</b></p><ul><li>
The incumbent must be able to balance the needs of diverse constituencies on a daily basis.</li><li>
On-call availability.</li><li>
Requires travel to Unity locations in Washington, DC.</li><li>
Occasional inspection of cables in floors and ceilings.</li><li>
Lifting and transporting moderately heavy objects, such as computers and peripherals.</li></ul><p><b>
RISKS</b></p><p>
The position&rsquo;s work involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC sites. The work area is adequately lit, heated, and ventilated. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.</p><p>
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.</p><p></p><div><div><br>
Page Break</div></div></div><p></p>

Information Technology Technician I-New Jersey Ave-DC

Insight Global

<div>
 <p>
  <strong>
   Shift
  </strong>
  : (Night) Sun-Thurs - 8pm-4am
 </p>
 <p>
  <strong>
   Pay Rate:
  </strong>
  $28/hr- $35/hr (depending on experience)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Field Service, Desktop Support, or Device Integration Specialist background
  </li>
  <li>
   OS troubleshooting experience (Windows/ Mac)
  </li>
  <li>
   Networking knowledge (rack/stack, cabling, network closet setup, etc.)
  </li>
  <li>
   Good communication skills, both verbal and written
  </li>
  <li>
   Comfortable working in a hospital Emergency Room, Operating Room, etc.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Plusses/ Nice to have
  </strong>
 </p>
 <p>
  <strong>
   Experience working in a healthcare environment
  </strong>
 </p>
 <ul>
  <li>
   Basic understanding of EHR/EMR systems (i.e. Epic, Cerner, Meditech, Allscripts, etc)
  </li>
  <li>
   End User support experience (Preferably healthcare providers)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Job Functions:
  </strong>
 </p>
 <p>
  Provides application support for assigned departments and work groups. Supports the hardware and software environments across all platforms, including but not limited to, application support, hardware support and troubleshooting, and network support and troubleshooting. Works closely with the Applications team assigned to these areas to coordinate and collaborate with various stakeholders, system users, HAIS, and/or vendors to investigate problems and to devise solutions.
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Example Tickets:
  </strong>
 </p>
 <ul>
  <li>
   Broken LCD screen in a patient&rsquo;s room in the ER.
  </li>
  <li>
   Windows not launching correctly on a device in the Operating Room.
  </li>
  <li>
   Epic/ Cerner EHR not running or opening properly, etc.
  </li>
  <li>
   (Tier 1-2)
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Support Technician

IT Technician

Banner Health

<div><p><b>Primary City/State:</b></p>
Greeley, Colorado<p></p><p><b>
Department Name:
</b></p>IT Service Delivery<p></p><p><b>
Work Shift:
</b></p>Day<p></p><p><b>
Job Category:</b></p>
Information Technology<p></p><p><b>
Estimated Pay Range:</b></p>
$24.32 - $36.48 / hour, based on location, education, &amp; experience.<p>
In accordance with State Pay Transparency Rules.</p><p></p><p>
Banner Health was named to Fortune&rsquo;s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We&rsquo;re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.</p><p></p><p>
Banner Health is currently seeking an <b>IT Technician II</b> responsible for providing at-the-elbow support in the Greely, Colorado area. As an ideal candidate, you would have past IT desktop support experience, be a self-starter, a team player, and eager to learn and perform.</p><p></p><p><br>
In this position, as an <b>IT Technician II </b>you will assist with technical support to desktop computers/laptops, applications, and related technology. This includes performing equipment installation/upgrades, troubleshooting and problem resolution, and preventative maintenance in accordance with standard guidelines and procedures. In this position you will interface with other information technology team members, as well as employees, leaders and physicians on a regular basis to support information technology needs. <b>This is an ONSITE position.</b> <b>In this role you will be required to frequently travel to different Banner locations while working a typical Monday-Friday 8am-5pm schedule with occasional schedule flexibility necessary. Reliable transportation is a must and on-call support are required with some holidays.</b>
</p><p></p><p>Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.</p><p></p>
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.<p></p><p>
POSITION SUMMARY</p><p>
This position is responsible for supporting business planning, tactical execution, and business integration in assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services. Acts as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems. This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company&rsquo;s business and healthcare requirements. Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware and applications. May provide cross coverage for Help Desk, Desktop Support or Audio/Visual teams.</p><p></p><p>
CORE FUNCTIONS</p><p>
1. Maintains knowledge of standard work routines, equipment and day-to-day activities and/or routines.</p><p></p><p>
2. Applies intermediate level instructions and procedures to resolve information technology related problems of varying complexity. Chooses best alternative from group of known possibilities. Demonstrates flexibility to adapt to various situations.</p><p></p><p>
3. Demonstrates communication skills. Self-directed in completing daily responsibility. Demonstrates initiative in timely completion of assigned task. Responds to standard requests from internal and/ or external customers. Interacts primarily with department peers and/ or personnel, internal and external customers.</p><p>
4. Completes assignments within established procedures. Frequent review of work results. Maintains an organized and clean environment.</p><p></p><p>
5. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.</p><p></p><p>
6. Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.</p><p></p><p>
MINIMUM QUALIFICATIONS</p><p></p><p>
Associate&rsquo;s degree or two years of related experience in Information Technology is required.</p><p></p><p>
Must be proficient and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.</p><p></p><p>
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Must have knowledge of Information Technology in a fast-paced environment. Requires exceptional communication, both written and verbal.</p><p></p><p>
Working variable shifts and hours and carrying/responding to a pager may be required.</p><p></p><p>
PREFERRED QUALIFICATIONS</p><p></p><p>
Additional related education and/or experience preferred.</p><p></p><p><b>
Anticipated Closing Window (actual close date may be sooner):</b></p>
2026-07-16<p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

IT Technician II

Northwest Medical Center - Springdale

<div><b>Job Summary</b><br>
<br>
The Health Information Management (HIM) Technician is responsible for ensuring the accuracy, integrity, and accessibility of patient health records to support coding, reimbursement, physician chart completion, and regulatory compliance. This position plays a critical role in chart deficiency management, unbilled management, mandated registry reporting, and electronic health record (EHR) maintenance. The HIM Technician also assists providers with medical record deficiencies, oversees suspension processes, and maintains delinquency statistics in accordance with state regulations, hospital policies, HIM procedures, and Joint Commission (JC) standards.<br>
<br>
<b>Essential Functions</b><ul><li>
Manages chart deficiency workflows, including notifying and assisting providers with incomplete medical records, monitoring deficiencies, and ensuring compliance with hospital and regulatory guidelines.</li>
<li>Processes unbilled accounts, supporting timely coding, reimbursement, and revenue cycle operations.</li>
<li>Ensures accurate filing and maintenance of health records, filing documents in the electronic health record (EHR) system in a timely and organized manner.</li>
<li>Oversees the suspension process for delinquent records, ensuring compliance with hospital medical staff rules, HIM policies, and regulatory requirements.</li>
<li>Monitors and maintains delinquency statistics, generating reports and escalating concerns as needed to HIM leadership.</li>
<li>Performs mandated registry reporting, such as tumor registry and Master Patient Index (EMPI) reconciliation, ensuring compliance with reporting requirements.</li>
<li>Processes and maintains medical records across multiple health information systems, ensuring accuracy, completeness, and security.</li>
<li>Assists HIM leadership with operational reports, audits, and quality improvement initiatives to enhance documentation workflows.</li>
<li>Ensures compliance with HIPAA, Joint Commission (JC), and facility policies, maintaining the confidentiality and security of patient health information.</li><li>
Performs other duties as assigned.</li>
<li>Maintains regular and reliable attendance.</li>
<li>Complies with all policies and standards.</li></ul><b>
Qualifications</b><ul><li>
0-1 years of experience in health information management, medical records, or healthcare clerical support required
</li><li>Experience in document scanning, indexing, or electronic medical records (EMR) systems preferred
</li></ul><b>Knowledge, Skills and Abilities</b><ul><li>
Strong understanding of medical record workflows, documentation requirements, and regulatory compliance.</li>
<li>Knowledge of chart deficiency processes, provider suspension workflows, and unbilled management procedures.</li>
<li>Proficiency in EHR systems, document management, and health information technology platforms.</li>
<li>Strong organizational and problem-solving skills to ensure timely and accurate documentation.</li>
<li>Effective communication and collaboration with providers, HIM leadership, and interdisciplinary teams.</li>
<li>Ability to analyze, generate, and interpret HIM reports, including deficiency tracking and unbilled account monitoring.</li>
<li>Attention to detail and ability to handle sensitive patient information with confidentiality and professionalism.</li></ul><b>
Licenses and Certifications</b><ul><li>
RHIT - Registered Health Information Technician preferred or
</li><li>RHIA - Registered Health Information Administrator preferred</li></ul></div>

HIM Tech (Non-cert) - Full-time

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