infrastructure specialist

Emirates Investment Authority

<div>
 
 Purpose
 
 
 
 The IT Infrastructure Specialist is responsible for supporting, operating, and maintaining the organization's IT infrastructure environment to ensure high availability, performance, security, and resilience of systems and services.
 
 
 The role provides hands-on technical support across servers, networks, storage, cloud platforms, and end-user infrastructure, ensuring infrastructure services meet business requirements, operational standards, and internal governance expectations. Operating within a sovereign wealth fund environment, the role emphasizes reliability, security, documentation discipline, and controlled change management.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Infrastructure Operations &amp; Support
 </li>
 <li>
 Support day-to-day operation of IT infrastructure including servers, networks, storage, operating systems, and virtualization platforms
 </li>
 <li>
 Monitor infrastructure performance, availability, and capacity, proactively identifying and resolving issues
 </li>
 <li>
 Perform system administration tasks including patching, upgrades, backups, and performance tuning
 </li>
 <li>
 Support data center, cloud, and hybrid infrastructure environments
 </li>
 <li>
 Cloud, Virtualization &amp; Platforms
 </li>
 <li>
 Support cloud infrastructure services (e.g., IaaS, PaaS) and hybrid environments in coordination with IT Operations
 </li>
 <li>
 Maintain and support virtualization platforms and storage solutions
 </li>
 <li>
 Assist with provisioning, configuration, and decommissioning of infrastructure resources
 </li>
 <li>
 Security, Continuity &amp; Resilience
 </li>
 <li>
 Support implementation of infrastructure security controls, access management, and system hardening
 </li>
 <li>
 Assist with backup, recovery, and disaster recovery processes, including testing and documentation
 </li>
 <li>
 Support vulnerability remediation, incident response, and operational risk mitigation activities
 </li>
 <li>
 Change, Incident &amp; Problem Management
 </li>
 <li>
 Participate in incident resolution, root cause analysis, and problem management activities
 </li>
 <li>
 Execute infrastructure changes in accordance with approved change management procedures
 </li>
 <li>
 Maintain accurate records of incidents, changes, and configuration items
 </li>
 <li>
 Documentation, Monitoring &amp; Governance
 </li>
 <li>
 Maintain infrastructure documentation including system configurations, diagrams, procedures, and asset records
 </li>
 <li>
 Support audits, reviews, and compliance checks by providing accurate technical documentation and evidence
 </li>
 <li>
 Ensure infrastructure operations adhere to internal IT policies, standards, and service management frameworks
 </li>
 <li>
 Vendor &amp; Technology Support
 </li>
 <li>
 Coordinate with vendors and service providers for infrastructure support, maintenance, and issue resolution
 </li>
 <li>
 Support evaluation, testing, and implementation of new infrastructure technologies and tools
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Education &amp; Qualifications
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
 </li>
 <li>
 Industry certifications (e.g., Microsoft, Cisco, VMware, cloud certifications) are an advantage
 
 
 </li>
 </ul>
 
 Experience Requirements
 
 
 
 <ul>
 <li>
 5-8 years of experience in IT infrastructure operations or systems administration
 </li>
 <li>
 Experience supporting enterprise infrastructure environments in a financial services, government, or high-availability organization preferred
 </li>
 <li>
 Hands-on experience with servers, networks, virtualization, storage, and cloud platforms
 </li>
 <li>
 Experience working within structured IT operations and governance environments
 
 
 </li>
 </ul>
 
 Technical Expertise / Skills / Knowledge
 
 
 
 <ul>
 <li>
 Strong knowledge of server and network infrastructure, operating systems, and virtualization technologies
 </li>
 <li>
 Experience with cloud platforms and hybrid infrastructure models
 </li>
 <li>
 Familiarity with backup, disaster recovery, monitoring, and automation tools
 </li>
 <li>
 Understanding of IT service management processes (incident, change, problem management)
 </li>
 <li>
 Strong troubleshooting, documentation, and communication skills
 </li>
 <li>
 High attention to detail, security awareness, and operational discipline
 </li>
 </ul>
</div>

Infrastructure Specialist

Lloyds Technology Centre

<div></div><div><div>End Date</div>
Monday 30 March 2026<div></div><div><div>
We Support Flexible Working &ndash; Click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working<div></div><div>
Job Description Summary</div>
The Senior Infra Specialist will hold accountability for design, implementation, maintenance, security and support of infrastructure resources. They will work without the need for supervision and own and direct the tasks of more junior Infra Specialists and Infra Engineers. They will focus on Platform or Lab level objectives and may manage a sub-set of their team&rsquo;s technical products<div></div><div>
Job Description</div><div>
Senior Infrastructure Specialist - Grade E 
Core Infrastructure Platform | Network Services Labs 
Work for Lloyds Technology Centre who are part of Lloyds Banking Group, the UK's largest digital bank, where you&rsquo;ll make a genuine difference, be able to develop yourself and be part of a culture where everyone's contribution is recognised. 
Opportunity to be a part of a mission; shaping finance as a force for good - Lloyds Banking Group&rsquo;s mission is to create a sustainable and inclusive future for people and businesses, shaping finance as a force for good. We, at Lloyds Technology Centre, play a key part in delivering this*. We are also guided by our values in shaping the way we work and how we make decisions. This creates an environment where colleagues love to work and can make a positive impact. 
Range of exclusive benefits and rewards - We value your contributions and will ensure that your total reward experience reflects the expertise you bring and impact you create. We also strive to provide a holistic proposition that meets your wellbeing needs. Our total reward practices help us create an ecosystem where you can thrive, ensuring your essential needs are met so you can focus on your personal growth and future success. 
Career elevating opportunities - At Lloyds Technology Centre, you will be empowered to take charge of your career journey through personalized career mentorship from experienced mentors, leadership development programs, and stretch assignments. You will be able to access opportunities for continuous learning and exposure to new experiences through job shadowing and cross-functional collaboration on projects. 
Future skill building opportunities &ndash; Being part of Lloyds Banking Group, who are known for their market leading practices in learning and development, Lloyds Technology Centre is committed to help you achieve your personal and professional aspirations. You will have access to role specific learning pathways &amp; training, targeted accelerated development programs and professional certifications &amp; qualifications. 
Inclusive and diverse workplace - At Lloyds Technology Centre, you will be part of an inclusive workplace where everyone feels valued, respected, and empowered. We embrace and celebrate diversity at every level of our workforce, valuing and respecting you for your unique identity. 
What you&rsquo;ll do: 
An excellent opportunity has arisen within our Core Infrastructure Platform for a Senior Infrastructure Specialist within the team supporting our data network. As our organisation continues to evolve and grow, the role of the Senior Infrastructure Specialist is crucial in ensuring the security and integrity of our network infrastructure. 
Our team is responsible for managing a diverse range of networking solutions in LBG Data Centres and connectivity to our multiple Cloud environments. This enables us to protect highly confidential data and support our business-critical operations. 
In this role, you will have the opportunity to develop your expertise broadly and quickly. We support a variety of technology delivery routes, allowing you to become a well-rounded Senior Infrastructure Specialist. You will work with cutting-edge technologies and be part of a team that values innovation and continuous improvement. 
You will need to deliver product and service improvement activities to a successful conclusion, ensuring we become the best bank for customers. This will involve working with a team of dedicated colleagues, developing with them and building capabilities. Additionally, you'll demonstrate an ability and desire to engage with our internal customers throughout the initiative lifecycle, delivering their requirements and acting to prioritise and resolve issues within the team. 
Your accountabilities will include: 
<ul><li></li></ul>
Acting as a contact point for business engagement for this bank-critical infrastructure. 
<ul><li></li></ul>
Planning the implementation of complex changes. 
<ul><li></li></ul>
Delivering changes of all sizes for our customers. 
<ul><li></li></ul>
Delivery of infrastructure currency and service improvement plans. 
<ul><li></li></ul>
Prioritisation, handling expectations, and guiding the business through the infrastructure change process. 
What you&rsquo;ll need: 
We are seeking Senior Infrastructure Specialists who have experience with one or more of these technologies : 
<ul><li></li></ul>
Cisco Data Centre architecture and design. 
<ul><li></li></ul>
Advanced Cisco Infrastructure via Automation. 
<ul><li></li></ul>
Software defined and application-centric networking using spine and leaf architecture. 
<ul><li></li></ul>
Understanding of connecting to Third Party Networks, e.g. fixed links, VPNs etc. 
<ul><li></li></ul>
Knowledge of Firewall Policies, how they are defined and secured. 
<ul><li></li></ul>
Strong understanding of Cloud Networking and connectivity options. 
<ul><li></li></ul>
Clear and deep understanding of Infoblox and DDI. 
For a role in one of the data networks teams, you should be CCNP certified (or possess equivalent experience) and have a background in working with Infrastructure as Code, CI/CD, and/or DevOps. Excellent problem-solving skills and keen attention to detail are essential. 
Candidates must have strong communication and collaboration skills, along with experience in managing third-party suppliers. You should have a proven track record of working with multiple stakeholders to understand their needs and turn them into effective technical solutions. 
Nice to have skills: 
Knowledge of Jira, Confluence, and ServiceNow - particularly in Incident, Change, and Problem Management would be beneficial. 
Experience with Automation and Infrastructure as Code (IaC) tooling is desirable with proficiency in one or more of the following: Python, Jenkins, Harness, Ansible, Terraform, Docker, Kubernetes, and Cloud-Native provisioning templates. 
About working for Lloyds Technology Centre: 
Our new technology centre in Hyderabad will be home to highly skilled technology and data specialists who will be driving our transformation and delivering great outcomes for Lloyds Banking Group&rsquo;s customers. Our office is situated in a sought-after location that features easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance. 
Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape, while building an organisation that welcomes all. We&rsquo;re committed to providing an exceptional employee experience through our policies, practices, and development opportunities to support you in achieving your potential. 
This is a once in a career opportunity to shape your future and help us make our mark in India. Are you ready to help shape your future, as well as ours? Join us and grow with purpose. 
<ul><li>Lloyds Technology Centre does not offer financial services in India.</li></ul></div></div>

Senior Infrastructure Specialist

<div>
 
 
 About ZES
 
 
 
 Since 2018,
 
 Zes
 
 aims to help electric vehicle users and speed up the electric vehicle revolution in Turkey with its intracity and intercity stations. Besides the fast-charging services offered at open public spaces, upon demand, station installation is also available for users&rsquo; homes and offices. Zes is new, clean, and fast energy of the roads, with more than 4.000 fast charging stations all over Turkey. Powered by 100% renewable energy.
 
 
 Our Global brand,
 
 Electrip
 
 excels in charging point operations and energy efficiency services as a fresh brand. Having two strong pillars on energy and infrastructure; Electrip aims to contribute for a better world in line with Sustainable Development Goals (SDG). Starting with 6 countries in Europe, namely as Italy, France, Poland, Greece, Bulgaria and Croatia; Electrip will be soon in many countries worldwide. Electrip is dedicated to the development of innovative solutions to meet the needs of the present and shape the future, continuously expanding its service solutions and refining its customer-centered approach.
 
 
 
 
 
 
 About Role
 
 
 
 We are looking for a Senior IT Infrastructure Specialist who will ensure the sustainable, secure, and high-performance management of our company&rsquo;s information technology infrastructure in line with our digital transformation goals.
 
 
 This role not only guarantees the operational continuity of our corporate IT systems but also contributes strategically to system security, user satisfaction, and process efficiency.
 
 
 As a key member of the IT team, the Senior Infrastructure Specialist will take an active role in all areas of system, network, security, hardware, licensing, supplier, and audit management, while also developing automation solutions to increase the efficiency of IT investments and digitalization projects.
 
 
 
 
 
 
 
 Your main responsibilities will include, but aren&rsquo;t limited to:
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Ensure the installation, configuration, maintenance, and monitoring of servers, networks, firewalls, switches, access points, and other IT infrastructure components,
 </li>
 <li>
 Provide remote or on-site technical support to end users, prioritizing user satisfaction,
 </li>
 <li>
 Maintain up-to-date hardware and software inventories, and manage license tracking and compliance processes,
 </li>
 <li>
 Act as an administrator for Apple, Google, AWS, and IHS systems,
 </li>
 <li>
 Manage antivirus, backup, access control, and data protection processes in compliance with information security policies,
 </li>
 <li>
 Provide application and system support for IT projects; prepare project documentation and user training materials,
 </li>
 <li>
 Support IT budget tracking, consultancy costs, vendor contracts, and procurement processes.
 </li>
 <li>
 Identify digitalization opportunities and develop automation solutions (e.g., Power Automate, Workiom) to improve operational efficiency,
 </li>
 <li>
 Prepare documentation and ensure technical accuracy for internal and external IT audits,
 </li>
 <li>
 Conduct regular technical reporting, system health checks, and capacity planning activities,
 </li>
 <li>
 Prepare technical specifications for IT procurements and contribute to technical evaluations during the bidding process,
 </li>
 <li>
 Manage service levels (SLA) and contractual obligations through effective communication with vendors and consulting partners,
 </li>
 <li>
 Operate in compliance with Occupational Health and Safety (OHS) and environmental regulations, ensuring necessary reporting.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer engineering, Software Engineering, Electrical &amp; Electronics Engineering, Information Technology Management, Management Information Systems, or related fields,
 </li>
 <li>
 Minimum 5 years of experience in end-user support, system administration, and vendor management,
 </li>
 <li>
 Strong knowledge of Windows Server, Active Directory, Office 365, network protocols, and system administration,
 </li>
 <li>
 Familiar with information security principles (firewall, antivirus, VPN, backup systems, access control, etc.),
 </li>
 <li>
 Experience in license management, IT asset tracking, and documentation processes,
 </li>
 <li>
 Preferably certified in ITIL, CompTIA, or Microsoft technologies,
 </li>
 <li>
 Strong communication skills, solution-oriented, and a collaborative team player,
 </li>
 <li>
 Fluency in both Turkish and English.
 </li>
 </ul>
 
 
 
 
 
 Why Should You Join ZES ?
 
 
 <ul>
 <li>
 Become a part of Turkey's leading electric vehicle charging and energy solutions company,
 </li>
 <li>
 Promote projects that contribute to a more sustainable future,
 </li>
 <li>
 Collaborate with innovative, dynamic, and passionate teams.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 As a candidate, all communication between you and our company is protected according to GDPR. You can click on the link "https://electripglobal.com/candidate-privacy-policy" for details.
 
 
 
 
 
 
 
 
 
 Our company supports Gender Equality. Our company does not make any discrimination based on reasons such as gender, religion, language, race, ethnicity in all processes starting from recruitment.
 
 
 
 
 
</div>

Senior IT Infrastructure Specialist

Red Sea Pipes

<div>
 
 
 Red Sea Pipes is seeking a talented and passionate
 
 Infrastructure sales specialist (pipes)
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Conduct sales visits to promote products and services.
 
 </li>
 <li>
 
 Identify and prospect new customers in assigned territories.
 
 </li>
 <li>
 
 Build and maintain relationships with customers.
 
 </li>
 <li>
 
 Understand customer needs and offer solutions.
 
 </li>
 <li>
 
 Provide product demonstrations and presentations.
 
 </li>
 <li>
 
 Negotiate sales contracts and terms.
 
 </li>
 <li>
 
 Collaborate with internal teams for timely delivery and satisfaction.
 
 </li>
 <li>
 
 Meet sales targets and goals.
 
 </li>
 <li>
 
 Stay updated on industry trends and competitors.
 
 </li>
 <li>
 
 Report sales activities and feedback to management.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 
 
 
 <ul>
 <li>
 bachelor of degree
 
 .
 
 </li>
 <li>
 
 Fresh graduates or up to 2 years of experience (Sales experience is a plus).
 
 </li>
 <li>
 
 Ability to deal with consulting offices, contracting companies and contractors.
 
 </li>
 <li>
 
 Excellent communication and interpersonal skills.
 
 </li>
 <li>
 
 Strong negotiation and persuasion abilities.
 
 </li>
 <li>
 
 Ability to work independently and manage time effectively.
 
 </li>
 <li>
 
 He has the ability to go to construction sites in new cities.
 
 </li>
 <li>
 
 Ability to build and maintain customer relationships.
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 <ul>
 <li>
 &nbsp;social insurance And Private medical insurance.
 </li>
 <li>
 On-the-job training .
 </li>
 <li>
 Opportunities for growth.
 </li>
 <li>
 A positive and supportive work environment that enables growth.
 </li>
 </ul>
</div>

Infrastructure sales specialist (pipes)

Ghazanfar Group

The Role
 The IT Systems & Infrastructure Specialist is responsible for maintaining, supporting, and optimizing the organization’s IT infrastructure, systems, and end-user services. The role focuses on operational reliability, system performance, cybersecurity basics, and user support, while supporting technology improvements and digital initiatives across the group. This is a hands-on, execution-focused role with responsibility for day-to-day IT operations, vendor coordination, and system stability, not a managerial or purely support-level position. Key Responsibilities 1. IT Infrastructure & Systems Support • Manage and maintain servers, networks, workstations, printers, and core IT infrastructure. • Ensure system availability, performance, and security across offices and business units. • Monitor backups, system updates, patches, and antivirus solutions. • Troubleshoot hardware, software, network, and access-related issues. 2. End-User Support & Access Management • Provide Level 2 IT support to employees (email, systems, devices, applications). • Manage user access, permissions, email accounts, and device provisioning/deprovisioning. • Support onboarding and offboarding of employees in coordination with HR. • Maintain IT asset inventory and lifecycle tracking. 3. Systems, Applications & ERP Support • Support ERP, finance, HR, and operational systems from an IT perspective. • Coordinate with vendors and internal teams for system issues, enhancements, and upgrades. • Assist in implementation and rollout of new IT tools and applications. • Ensure system integrations and data access function correctly. 4. Cybersecurity & IT Controls • Implement basic cybersecurity controls (access controls, password policies, backups). • Support data protection, confidentiality, and compliance with internal IT policies. • Monitor and report IT risks, incidents, and vulnerabilities to IT leadership. 5. Vendor & Service Provider Coordination • Coordinate with IT vendors, service providers, ISPs, and software suppliers. • Track service tickets, SLAs, renewals, and licenses. • Support procurement and evaluation of IT hardware and software. 6. Documentation & Process Improvement • Maintain IT documentation, SOPs, system configurations, and user guides. • Identify opportunities to improve system efficiency, automation, and user experience. • Support digital transformation and technology improvement initiatives approved by management. Key Deliverables • Stable and secure IT infrastructure with minimal downtime. • Timely resolution of IT support tickets and system issues. • Accurate IT asset register and access control records. • Successful support of ERP and business applications. • Updated IT documentation, SOPs, and system records. • Effective coordination with vendors and service providers.
 
Requirements
 Skills & Competencies • Strong hands-on knowledge of IT infrastructure, networks, and end-user systems. • Experience supporting ERP and business applications. • Practical understanding of cybersecurity and IT controls. • Strong troubleshooting, problem-solving, and communication skills. • Ability to work independently while coordinating with multiple departments. Experience & Qualifications • Bachelor’s degree in IT, Computer Science, or related field. • 4–7 years of relevant IT experience in a corporate environment. • Experience in multi-entity or group environments preferred. • Certifications (Microsoft, Network, Security, ERP-related) are an advantage. Role Boundaries (Important) • This role executes and supports IT operations; it does not define IT strategy or manage teams. • Strategic IT decisions, budgeting, and architecture remain with management. • The role focuses on reliability, support, and optimization, not software development.
 
About the company
 The Ghazanfar Group began as a small trading enterprise along the historic Silk Road and has evolved into one of Afghanistans leading private entities. From our roots in Andkhoi as traders, we expanded into the wholesale market of consumable commodities, entering the petroleum industry in 1989, and have since diversified into banking with the establishment of Ghazanfar Bank, and construction through Ghazanfar Construction. Our strategic focus is on making meaningful investments in Afghanistans infrastructure and human capital. We are committed to projects that contribute to the nations recovery and development, aiming to improve living standards, create jobs, and enhance economic stability. As Afghanistan navigates significant challenges, our efforts are directed towards supporting the countrys growth through sustainable real estate, banking, and large-scale construction projects.

IT Officer

<div>
 
 
 We're looking for Senior Systems Engineer / IT Infrastructure Engineer
 
 
 
 
 Company:
 
 Teleperformance
 
 
 
 Location:
 
 On-site &ndash; TP Egypt (Kattameya)
 
 
 
 Shift:
 
 9-Hour Shift (Including breaks)
 
 
 
 Work Week:
 
 5 Days / Rotational On-Call Support
 
 
 
 Department:
 
 IT Infrastructure &amp; Operations
 
 
 
 Reports To:
 
 IT Portfolio Manager
 
 
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Senior Systems Engineer
 
 , you will be the final tier of technical expertise. You are responsible for the design, implementation, and optimization of complex IT infrastructure. You will act as a last-level specialist, ensuring stable, secure, and standardized IT services across the enterprise.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Infrastructure Design &amp; Ops:
 
 Manage the lifecycle of specialized IT topics including Virtualization (VMware, Proxmox), Terminal Servers, Linux/Windows environments, and Backup/Recovery (Veeam).
 </li>
 <li>
 
 Security &amp; Monitoring:
 
 Oversee antivirus/endpoint protection, secure file transfer (SFT), and comprehensive monitoring solutions.
 </li>
 <li>
 
 Expert Support:
 
 Independently handle incidents, problems, and escalations up to last-level support.
 </li>
 <li>
 
 Project Coordination:
 
 Lead technical designs for IT projects and coordinate deliverables with external service providers and internal teams.
 </li>
 <li>
 
 Automation:
 
 Design and implement automation solutions (scripting) and maintain high-quality technical documentation.
 </li>
 <li>
 
 ITSM Roles:
 
 Act as Incident, Problem, or Change Manager while adhering to strict ISMS and confidentiality policies.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science or IT.
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 5 years
 
 of hands-on systems engineering in enterprise environments.
 </li>
 <li>
 
 Technical Skills:
 
 Expert knowledge of VMware, Proxmox, and Veeam.
 </li>
 <li>
 
 Certifications:
 
 ITILv4 Foundation.
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency:
 
 
 <ul>
 <li>
 
 English:
 
 Minimum
 
 B1 Level
 
 (Fluent).
 </li>
 <li>
 
 Personal Attributes:
 
 Strong analytical skills, resilience, and a team-oriented mindset for an international environment.
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 If you meet the technical and language requirements, please send your updated CV to:
 
 mahiiemuhammed@gmail.com
 
 
 
 
 Please use the subject line:
 
 
 
 Application: Senior Systems Engineer.
 
 
 
 
 
</div>

System Engineer

Citi

<div><div><h2 class="jobSectionHeader">Job Requisition: Senior Incident Optimization Specialist - Enterprise Infrastructure</h2><h2 class="jobSectionHeader">
Position Information</h2><ul><li>
Job Title: Senior Incident Optimization Specialist - Enterprise Infrastructure</li><li>
Job Level: C-13</li><li>
Department: Foundational Services - Production Operations</li><li>
Location: Irving, TX</li></ul><h2 class="jobSectionHeader">
Position Summary</h2>
The Senior Incident Optimization Specialist serves as a critical bridge between the Technology Incident Optimization Program and the core Compute, Virtualization, Cloud Services, and Storage technology domains. This role demands deep technical expertise combined with strategic thinking to drive tactical incident reduction while architecting the future state of intelligent event management and automation.
You will be responsible for building automated incident remediation workflows and achieving measurable incident reduction within your domain through event optimization, correlation, and automation while ensuring comprehensive observability is maintained and enhanced. This position offers the unique opportunity to shape the future of enterprise event management.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Incident &amp; Alert Analysis: Conduct comprehensive analysis of alert and incident patterns to identify top sources of operational noise, determine root causes, and develop data-driven strategies for reduction.</li><li>
Intelligent Event Management: Design, implement, and optimize rules for event correlation, de-duplication, and suppression on AIOps and event management platforms. Develop domain-specific correlation logic leveraging configuration management data and infrastructure topology.</li><li>
Automation &amp; Self-Healing: Architect and develop automation playbooks for incident data enrichment and create self-healing capabilities for common and recurring infrastructure incident scenarios.</li><li>
Observability Enhancement: Assess the current observability footprint across all infrastructure domains to identify gaps and propose enhancements that align with enterprise event management standards.</li><li>
Cross-Functional Collaboration: Partner closely with infrastructure operations, engineering, and platform teams to understand incident drivers, validate correlation logic, and provide expert guidance on event management best practices.</li><li>
Quality Assurance: Continuously validate the effectiveness of implemented rules and automation to ensure no business-impacting alerts are missed. Monitor and report on alert quality metrics and lead iterative improvements.</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical field.</li><li>
Experience: A minimum of 8+ years of hands-on experience in IT operations, infrastructure engineering, or system architecture within large-scale enterprise environments.</li><li>
Event Management &amp; Incident Reduction: Proven experience and demonstrated success in leading event management and incident reduction initiatives with quantifiable results. Direct, hands-on experience with modern AIOps and event management platforms is required.</li><li>
Technical Expertise:<ul><li>
Deep understanding of enterprise infrastructure including virtualization architectures, container orchestration, microservices, and various storage architectures (block, file, object).</li><li>
Expertise with a broad range of domain-specific monitoring tools for compute, virtualization, storage, and cloud platforms.</li></ul></li><li>
Automation &amp; Orchestration: Hands-on experience developing robust automation solutions using scripting languages and modern automation frameworks.</li><li>
Data Analysis: Proficiency in log analysis, pattern recognition, and using query languages for data analysis on log aggregation platforms.</li><li>
Problem-Solving &amp; Analytical Skills: Excellent analytical abilities with a systematic approach to troubleshooting complex issues and a holistic view of technology systems.</li><li>
Communication &amp; Leadership: Exceptional communication skills with the ability to influence and collaborate effectively across diverse, cross-functional teams and present technical concepts to various audiences.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
An advanced degree (Master's) in a relevant technical field.</li><li>
Relevant industry certifications (e.g., Cloud, Virtualization, Automation, ITIL).</li><li>
Experience with AIOps, machine learning for IT operations, and Site Reliability Engineering (SRE) practices.</li><li>
Knowledge of ITSM platforms, CMDB management, and infrastructure-as-code (IaC) principles.</li><li>
Familiarity with financial services regulatory requirements.</li></ul></div>
-
Job Family Group:
Technology
-
Job Family:
Infrastructure
-
Time Type:
Full time
-
Primary Location:
Irving Texas United States
-
Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00 
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Anticipated Posting Close Date:
Mar 26, 2026
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Senior Incident Optimization Specialist - Enterprise Infrastructure VP

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