insights analyst

L'Oréal

Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
 
A Day in the Life
 
As an Insights Analyst in our Dubai office, you will be at the heart of our data ecosystem, transforming complex data into the strategic insights that drive our business forward. You will report into the Data & Analytics team, supporting both global and local initiatives by empowering our organization with reliable, accessible, and understandable data.
 
In this role, you will: 
<ul>
<li>Deploy and Optimize Reporting: You will manage the implementation and maintenance of reporting solutions, ensuring they provide accurate and timely information to our business teams.</li>
<li>Integrate Data Sources: You will lead the integration of various data sources into our Google Cloud Platform (GCP) environment, designing data pipelines and ensuring data quality.</li>
<li>Empower the Data Community: You will foster a data-driven culture by conducting training, establishing data validation processes, and acting as a key contact for data requests.</li>
<li>Drive Business Insights: You will perform in-depth analysis to identify trends and translate your findings into clear, actionable recommendations for our business partners.</li>
</ul>
We Are Looking For
 
You are a great match for this role if you are an analytical thinker with a talent for storytelling through data. You thrive in a collaborative, fast-paced international environment and are skilled at turning complexity into clarity. We are looking for someone with:
 <ul>
<li>A Bachelor’s or Master’s degree in a quantitative field such as Data Science, Statistics, Computer Science, Business Analytics or a related discipline with proven experience in a data-focused role.</li>
<li>Data Analysis & Visualization: A strong ability to perform in-depth analysis and create compelling data visualizations using tools like Power BI, Tableau, or Looker Studio.</li>
<li>Technical Proficiency: Solid experience with SQL and cloud platforms (GCP is a plus), with an understanding of data engineering principles to manage data pipelines.</li>
<li>Business Acumen: The ability to translate complex data findings into clear, actionable recommendations that align with strategic business goals.</li>
<li>Stakeholder Management: Excellent communication skills to collaborate with and present insights to diverse technical and non-technical audiences.</li>
</ul>
What’s In It For You
 <ul>
<li>A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)</li>
<li>Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal</li>
<li>An environment where people of every ethnicity, social background, age, religion, gender as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!</li>
<li>A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference.</li>
</ul>
Who We Are
 
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
 
Today, L’Oréal includes over 9k experts in beauty tech, digital, data and e-comm and is constantly growing. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. To achieve this ambition, L’Oréal continues to recruit diverse, innovative, skilled, and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications, and Infrastructure.
 
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Insights Analyst

Coca-Cola HBC

<div>
 
 
 
 About Your New Job:
 
 
 
 <ul>
 <li>
 We are looking for a highly analytical and business Senior Insights Analyst to play a key role in transforming data into actionable insights that drive commercial performance. This role partners closely with Sales, Marketing, RTM, RGM, Supply Chain, and Business Intelligence teams to understand market dynamics, customer performance, field execution, and route-to-market opportunities. The Senior Insights Analyst will independently lead analytical workstreams and support strategic decision-making.
 </li>
 </ul>
 
 
 
 
 
 
 About Your New Job Responsibilities:
 
 
 
 
 
 
 
 
 1-Deliver Actionable Business Insights:
 
 
 <ul>
 <li>
 Analyze internal sales, execution, availability, and distribution data to identify commercial opportunities, performance gaps, and growth levers.
 </li>
 <li>
 Build clear, concise insight stories that translate complex datasets into practical recommendations for business teams.
 </li>
 <li>
 Support strategic reviews by delivering deep dives on channel/region/customer performance.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 2-Partner with Cross-Functional Teams:
 
 
 <ul>
 <li>
 Work closely with Sales to monitor KPIs, route performance, cooler execution, and customer potentiality.
 </li>
 <li>
 Partner with RTM and RGM to inform route expansions, coverage models, product mix decisions, and commercial initiatives.
 </li>
 <li>
 Partner with Marketing to measure the impact of campaigns/activities on key internal and external KPIs and identify opportunities for improvement
 </li>
 </ul>
 
 
 
 
 
 
 
 
 3-Operational Excellence:
 
 
 <ul>
 <li>
 Deep-dive analyses on distribution, execution, cooler productivity, customer coverage, and sales performance to uncover root causes and improvement levers.
 </li>
 <li>
 Implement systematic monitoring routines to track execution KPIs, identify early warning signals, and evaluate the impact of commercial initiatives.
 </li>
 <li>
 Promote a data-driven culture by simplifying complex analysis into easy-to-use business frameworks.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 
 
 
 <ul>
 <li>
 University degree in business, economics, statistics, engineering, or related field.
 </li>
 <li>
 3&ndash;5+ years of experience in Business Analytics, Insights, or Commercial Analysis (FMCG experience preferred).
 </li>
 <li>
 Strong proficiency in Excel, Power BI and geospatial tools is a plus.
 </li>
 <li>
 Strong understanding of sales KPIs, RTM models, execution metrics, and customer segmentation.
 </li>
 <li>
 Excellent communication and storytelling skills, able to influence non-technical stakeholders.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-moving, highly operational environment.
 </li>
 <li>
 High attention to detail, structured thinking, and problem-solving capability.
 </li>
 </ul>
 
 
 
 
 
 
 HOW WE WILL SUPPORT YOU:
 
 
 
 
 
 
 <ul>
 <li>
 You&rsquo;ll have a buddy who will introduce you to the business and your daily routines during your onboarding period.
 </li>
 <li>
 International career opportunities: As a large and expanding company, we offer unique opportunities for role changes and enriching experiences and capabilities, including cross-functional transitions and international assignments.
 </li>
 <li>
 4 unique core values: Customer first, We over I, Make it simple and deliver sustainably to form the foundation of a robust culture that enables continuous and sustainable growth.
 </li>
 <li>
 Competitive remuneration and social package
 </li>
 </ul>
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM
 
 
 
 
 
 
 <ul>
 <li>
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivaled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 </li>
 <li>
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 </li>
 <li>
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 </li>
 <li>
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens&mdash;for us and for you&mdash;when we OPEN UP."
 </li>
 <li>
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 </li>
 </ul>
 
 
 
</div>

Senior Insights analyst

MVP Health Care

<div><h1 class="jobSectionHeader">Join Us in Shaping the Future of Health Care
</h1>At MVP Health Care, we&rsquo;re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference&mdash;every interaction, every day. We&rsquo;ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.
<h1 class="jobSectionHeader">What&rsquo;s in it for you:
</h1><ul><li>Growth opportunities to uplevel your career
</li><li>A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
</li><li>Competitive compensation and comprehensive benefits focused on well-being
</li><li>An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District , one of the Best Companies to Work For in New York , and an Inclusive Workplace .
</li></ul>You&rsquo;ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.
About the Opportunity
In this role, you will join our Customer Insights team with additional responsibilities to the Underwriting team. Your primary activities will include analyzing claims data to identify trends, patterns, and insights that inform business strategy, as well as assisting with rate development and other operational duties. This is an excellent opportunity for a data-driven professional who enjoys a varied workload.
What You&rsquo;ll Do
<ul><li>Analyze claims data from various sources to identify trends and patterns
</li><li>Develop and implement data analysis techniques to gain insights into the health and behaviors of client populations
</li><li>Create reports and presentations to communicate findings to stakeholders
</li><li>Collaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiatives
</li><li>Conduct ad hoc analysis as needed to support client needs
</li><li>Configure and maintain automated file feeds to outside entities
</li><li>Determine rates for new and existing accounts based upon census, claims and other group information available
</li><li>Work cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscape
</li><li>Follow process outlined by team to ensure product and rating process and guidelines are followed
</li><li>Identify systems issues and works with system staff and management through to resolution
</li><li>Perform testing for annual formula updates and/or as needed for system upgrades and changes
</li><li>Respond to questions from sales and account management staff for brokers and RFPs in a complete and informative manner
</li><li>Perform other duties as assigned by management
</li></ul>Skills and Experience
<ul><li>Education, Licensures, &amp; Certifications
<ul><li>Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field
</li></ul></li><li>Required Job Skills
<ul><li>Strong analytical skills (SQL a plus) and business-minded
</li><li>Experience with data visualization tools (e.g., Tableau, PowerBI, Excel)
</li><li>Strong communication skills, both written and verbal
</li><li>Ability to work independently and collaboratively in a team environment
</li><li>Strong attention to detail and ability to manage multiple projects simultaneously
</li><li>Strong time management skills, attention to deadlines
</li><li>Ability to apply data governance to report requests based on business rules for specific clients
</li><li>Familiarity with health care industry a plus
</li></ul></li></ul>Worksite Designation
<ul><li>Hybrid - three days a week in office
</li></ul>Pay Transparency 
 
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
 
 
We do not request current or historical salary information from candidates.
$69,383.00-$92,279.00
MVP's Inclusion Statement 
 
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
 
 
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. 
 
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com .</div>

Customer Insights Analyst

Qatar Airways

<div>
 Job title
 
 
 Cargo Business Insights Analyst
 
 
 Ref #
 
 
 223326
 
 
 Location
 
 
 Qatar - Doha
 
 
 Job family
 
 
 Cargo &amp; Airport Operations
 
 
 <ul>
 <li>
 Closing date: 28-Feb-2026
 
 
 </li>
 </ul>
 In this role, you are required to review and analyze a broad spectrum of business and market data, as well as create and manage ongoing reports and visualizations that help stakeholders make data-informed decisions to deliver on revenue targets and objectives.
 
 
 Other responsibilities will be inclusive of, but not limited to the following:
 
 
 <ul>
 <li>
 Gather, analyze and report a broad spectrum of Cargo data and information at different granular levels (e.g., O&amp;D, customer segment, etc.) and different measures (i.e., revenue, yield, chargeable weight, capacity, load factors, etc.).
 </li>
 <li>
 Build and maintain a deep understanding of the competitive landscape, collaborating with relevant stakeholders including RM, NP, Global Sales to identify and evaluate the challenges and opportunities QR Cargo face across different areas of the business, and the unique position, weaknesses and strengths of QR Cargo.
 </li>
 <li>
 Generate and present information and findings in commercial meetings and be able to provide answers related to revenue development, business performance, competitors&rsquo; performance and market trends.
 </li>
 <li>
 Build regular reports, visualizations (i.e., dashboards) and documentations to ensure those are up-to-date, error-free and accessible to relevant users.
 </li>
 <li>
 Assist the Business Insights Manager in duties related to managing the forecast process including managing data requirements and gathering input from key stakeholders.
 </li>
 <li>
 Build relationships with mid-management stakeholders to understand and provide guidance around data and reporting requirements, to deliver those where applicable.
 </li>
 <li>
 Support in building a culture of data-driven decisions across QR Cargo by monitoring usage of reports and visualizations and communicate the value of data and insights across the network.
 </li>
 <li>
 Keep up to date with industry best practices and development in the area of market and business insights and embed learnings into QR Cargo processes.
 </li>
 <li>
 Develop tools and processes for enhancing data analysis and insights best practices in QR Cargo.
 
 
 </li>
 </ul>
 
 Be part of an extraordinary story
 
 
 
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
 
 
 Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.
 
 
 Together, everything is possible.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Good Analytical skills
 </li>
 <li>
 Ability to review and understand complex financial and statistical concepts.
 </li>
 <li>
 Advanced skills in Microsoft Excel, Word, MS Access and Power Point.
 </li>
 <li>
 Advanced skills in Tableau or Power BI are preferred
 
 
 </li>
 </ul>
 
 About
 
 
 
 
 About Qatar Airways Group
 
 
 
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 
 
 So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
 
 
 
 How To Apply
 
 
 
 If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
 
 
 
 About Qatar Airways Group
 
 
 
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 
 
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 
 
 https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=223326
</div>

Cargo Business Insights Analyst

McKinsey & Company

<div>
 
 Who You'll Work With
 
 
 
 Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
 
 
 In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues&mdash;at all levels&mdash;will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won&rsquo;t find anywhere else.
 
 
 When you join us, you will have:
 
 
 <ul>
 <li>
 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
 </li>
 <li>
 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
 </li>
 <li>
 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
 </li>
 <li>
 World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
 
 
 </li>
 </ul>
 
 Your Impact
 
 
 
 You will be part of our EEMA (Eastern Europe, Middle East &amp; Asia) Client Capabilities Network (CCN). You will work closely with local team colleagues with whom you will be collaborating daily. Additionally, you will interact with a wide range of analysts from the Middle East region.
 
 
 Your focus will be on providing research and coverage on a wide range of topics related to banking for the Middle East region. Within the team, you will be a part of the capability providing insights on market including macro economy, public and private sector. McKinsey leaders will provide sponsorship and mentor you to build your capabilities.
 
 
 Over 8,000 McKinsey client capabilities professionals across the globe work alongside our consultants to deliver change that matters to our clients. They collaborate with consultant teams, both remotely and at client sites, in an agile and targeted way. Further, they are core to our firm&rsquo;s R&amp;D, development of new knowledge, building of proprietary capabilities as assets and data sets.
 
 
 Our portfolio includes state-of-the-art research, data-backed rapid diagnostics, benchmarking, and workflow support. The professionals have deep expertise and apply a broad range of methodologies to address specialized on-demand analyses.
 
 
 
 Your Qualifications and Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree; knowledge of banking/finance/economics/business
 </li>
 <li>
 1+ years of experience in research and analysis for business decision making
 </li>
 <li>
 Exceptional analytical and problem-solving skills
 </li>
 <li>
 Ability to accomplish work in fast-paced and dynamic environments
 </li>
 <li>
 Ability to work well in a team setting and across all levels within an organization
 </li>
 <li>
 Demonstrated relevant research experience in an academic or business setting
 </li>
 <li>
 Proficiency with GenAI for core tasks (e.g. research, basic analytics, simple task automation, communication refinement), AI risk awareness
 </li>
 </ul>
</div>

Capabilities & Insights Analyst - Banking

MENA Consultant

<div>Location: Riyadh, KSA. 
Years of Experience: 10+ years of relevant experience. 
Working Arrangement: on-site. 
Language Requirements: Fluency in English (written and spoken). 
The main scope of this role is to own and guard enterprise-wide performance management, including KPI integrity, analytics, executive dashboards, and performance insights, ensuring leadership has accurate, timely, and decision-ready information to manage the business proactively. Reporting to the CSVO.<h3 class="jobSectionHeader">
Key Requirements:</h3><ul><li>
10+ years of experience in performance management, analytics, or BI roles</li><li>
Proven experience in executive-level reporting</li><li>
Enterprise Performance Management</li><li>
KPI Design &amp; Governance</li><li>
Business Intelligence &amp; Dashboards</li><li>
Data Analytics &amp; Trend Analysis</li><li>
Financial KPI Interpretation</li><li>
Data Quality &amp; Validation Controls</li><li>
IPO / Audit Readiness (Performance &amp; Data)</li></ul><h3 class="jobSectionHeader">
Preferred Requirements:</h3><ul><li>
Master&rsquo;s degree</li><li>
Exposure to IPO-ready or regulated environments</li></ul><h3 class="jobSectionHeader">
Other Qualifications:</h3><ul><li>
Bachelor&rsquo;s degree in Business, Data Analytics, Engineering, or related field</li><li>
Analytical Rigor</li><li>
Attention to Detail</li><li>
Executive Communication</li><li>
Insight Storytelling</li><li>
Structured Problem Solving</li><li>
Stakeholder Management</li><li>
Judgment &amp; Escalation Discipline</li></ul><h3 class="jobSectionHeader">
Key Responsibilities:</h3>
Dashboards &amp; Reporting<ul><li>
Lead enterprise dashboard safeguarding &amp; monitoring.</li><li>
Approve KPI reporting formats.</li><li>
Ensure reporting timeliness.</li><li>
Review data consistency.</li><li>
Coordinate inputs across divisions.</li><li>
Escalate reporting breaches.</li><li>
Prevent inconsistent reporting.</li></ul>
Performance Analytics &amp; Insights<ul><li>
Analyze enterprise performance trends.</li><li>
Detect performance variances early.</li><li>
Generate executive insights.</li><li>
Validate data accuracy with Finance &amp; GRC.</li><li>
Escalate material risks.</li><li>
Prevent reactive management.</li></ul></div>

Performance Analytics & Insights Analyst

Jeeny

<div>About Jeeny:
Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all. 
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan. 
We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi. 
 
Job Brief 
The CX Insights &amp; Strategy Analyst supports the Customer Experience and Customer Support teams by turning customer and service data into clear insights that help improve customer journeys, service quality, and operational performance. This role is ideal for someone who is interested in customer behavior, analytics, and understanding how data influences strategy and decision-making. 
The analyst will work closely with Customer Support, Operations, and Product teams to prepare reports, track key CX/CS metrics, identify trends and recurring issues, and highlight opportunities for improvement. Over time, the role will grow from reporting and analysis into contributing strategic recommendations that improve customer satisfaction and efficiency. 
This role offers strong exposure to CX strategy, analytics, and cross-functional collaboration in a fast-paced, tech-driven environment. 
 
Duties and Responsibilities:<ul><li>
Own customer support and experience problems end-to-end: from defining the problem, analyzing data, recommending actions, and tracking post-implementation impact</li><li>
Translate ambiguous or messy business questions into structured, analytical problem statements</li><li>
Build and maintain complex analysis using SQL and Excel/Google Sheets</li><li>
Measure ROI and impact of CX initiatives including product changes, operational improvements, and policy updates</li><li>
Identify opportunities to improve efficiency, reduce cost, and enhance customer experience quality</li><li>
Partner closely with cross-functional teams including CS, Product, Growth, BI, and Tech to align insights with business goals</li><li>
Turn data and insights into clear, actionable recommendations&mdash;not just dashboards or numbers</li><li>
Proactively trends, risks, and improvement opportunities across the customer journey</li></ul> 

Requirements 
<ul><li>
At least 1 - 2 years of experience in operations/analytics or any similar field</li><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Analytics, Business or a related field</li><li>
Intermediate or advanced SQL and excel/google sheets skills</li><li>
Strong problem-solving and analytical mindset</li><li>
Solid business acumen with an understanding of how impact, ROI, and trade-offs drive decision-making</li><li>
Ability to think in terms of outcomes, not just metrics</li><li>
Strong stakeholder management skills:</li><li>
Asks the right questions to clarify business needs</li><li>
Communicates insights clearly and simply to non-technical audiences</li><li>
Pushes back respectfully using data and logic</li><li>
Structured, logical, and hypothesis-driven thinking</li><li>
Curious, proactive, and ownership-oriented attitude</li></ul> 

Benefits 
What we offer:<ul><li>
Market Competitive Salary
 
Hit the ground running with a salary that reflects your worth in today&rsquo;s market.</li><li>
Learn &amp; Grow
 
Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth.</li><li>
International Exposure
 
Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE&mdash;experience a global career from day one.</li><li>
Health Insurance
 
Full health coverage so you can focus on your goals with peace of mind.</li><li>
OPD Coverage
 
Outpatient visits? We&rsquo;ve got that covered for you.</li><li>
End of Service Benefit
 
Loyalty pays off, long-term service comes with financial rewards.</li><li>
Dollar Adjustment Allowance
 
With our dollar adjustment allowance, you can stay ahead of inflation. You&rsquo;re protected against currency fluctuations, so your compensation stays consistent and fair.</li><li>
Internet Allowance
 
Work, stream, and stay in the loop with monthly internet support, whether you&rsquo;re learning, working, or just vibing.</li><li>
Fuel Allowance 
Fuel your daily grind with a monthly fuel allowance.</li><li>
Learning &amp; Development Allowance
 
Get a yearly budget for certifications, courses, or training&mdash;because investing in you is a no-brainer.</li></ul> 
Company Culture
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</div>

CX Insights & Strategy Analyst

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