intake specialist

Family Love Care

Intake Specialist (Hybrid)Kansas City, MO (Hybrid &ndash; One to two times per week in office)Weekly and monthly bonus potential!Position OverviewWe are seeking a motivated and detail-oriented Intake Specialist to join our growing home health care team. This role is responsible for managing incoming inquiries, converting callers into qualified leads, and guiding potential patients and caregivers through the intake process until services begin.The ideal candidate is empathetic, organized, and persistent with follow-up, as the intake process can take several weeks to months before converting to start of care. Success in this role requires strong communication skills and the ability to handle a high volume of calls while providing excellent service.Key Responsibilities<ul><li>Answer and manage high-volume inbound calls from prospective patients, families, and caregivers</li><li>Convert incoming inquiries into qualified leads for home health services</li><li>Conduct outbound follow-up calls, emails, and texts to nurture potential patients throughout the intake process</li><li>Maintain consistent communication with prospects during the typical 3-month intake and onboarding timeline</li><li>Track and update lead and patient information in internal systems</li><li>Provide clear information about services, eligibility, and next steps</li><li>Coordinate with internal teams to ensure a smooth transition from intake to start of care</li><li>Meet call activity and conversion goals</li></ul>Qualifications<ul><li>1+ year of experience in customer service, intake coordination, call center, healthcare scheduling, or sales support preferred</li><li>Strong communication skills via phone, email, and text</li><li>Comfortable handling 50+ inbound and outbound calls per day</li><li>Strong follow-up and organizational skills</li><li>Basic technical proficiency with computers, CRM systems, and scheduling tools</li><li>Ability to multitask in a fast-paced, patient-focused environment</li><li>Experience in home health, healthcare intake, or patient coordination is a plus</li></ul>What We&rsquo;re Looking For<ul><li>A compassionate communicator who enjoys helping families navigate care options</li><li>Someone who is persistent with follow-up and relationship building</li><li>A team player who thrives in a high-volume, fast-paced environment</li></ul>Pay: $20.00 - $23.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Experience:<ul><li>Call center: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Kansas City, MO 64126 (Required)</li></ul>Work Location: Hybrid remote in Kansas City, MO 64126

Intake Specialist

Benesch Law

<div>Who We Are
At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country.
Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at www.mybeneschbenefits.com.
Working with Us - Come and &quot;Be Benesch!&quot;
We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.
Want to know more? To hear from some of our team, click here: https://www.beneschlaw.com/careers/index.html
Benesch is proud to announce the opening for an Accounting Intake Specialist in our Cleveland office! This position is hybrid and has work from home flexibility.
Position Summary:
Do you have prior billing or intake experience in a law firm? Are you looking for an opportunity to focus that experience in a concierge type position and assist stakeholders with the onboarding of new clients and matters? Then you may be interested in our Accounting Intake Specialist position. This role is perfect for the experienced administrative biller or law firm intake specialist who is detail-oriented and desires a strong sense of accomplishment at the end of the day. Join Benesch and play a pivotal role in shaping the financial success of our organization.
The Accounting Intake Specialist oversees the financial onboarding of new clients and matters. Key duties include ensuring the client/matter is set up correctly in the system from the intake team, managing client billing rates and assisting the finance team to ensure outside counsel guidelines and billing arrangements are set up correctly in the system.
Essential Functions:
1. Reviews and approves new client and new matter request forms for accuracy and completeness daily.
2. Reviews billing and collections portions of Outside Counsel Guidelines and Engagement Letters to verify they conform with Finance department policies.
3. Updates Aderant accounting system with information required for bills to be processed accurately. Regular duties include the following types of setups:
a. Client and matter level updates
b. Rates
c. Alternative Fee Arrangement (AFA) set up
d. Address changes
e. Contact information
f. Disbursement constraints
g. Attorney assignments
h. Invoice formats
i. Billing methods
j. Attorney relationship credit/split assignments
k. Other client, matter or attorney updates
4. Monitors Billing, Accounting Intake and Billing Guidelines email inboxes and responds to questions or refer to appropriate team.
5. Coordinates rate requests with the Client Value Team to ensure correct rates are updated in the Aderant accounting system.
6. Coordinates changes to intake forms and intake processes with the Intake team and software vendors as they related to clients, rates and billing.
7. Monitors &quot;Matter Not Yet Open&quot; matter and move time entries as new clients and matters open.
8. Communicates effectively with Legal Assistants, Attorneys and administrative staff to obtain complete and accurate information.
Qualifications:
The Accounting Intake Specialist preferably will possess a bachelor's degree from an accredited university and a minimum of three years of administrative billing, accounting, or law firm intake experience. Experience with Aderant, 3E, or Intapp is preferred. The Accounting Intake Specialist must demonstrate strong accuracy and attention to detail; the ability to multitask, prioritize, and effectively manage day-to-day tasks; and proficiency in data entry, processing, researching, cross-referencing, and validating data. Must also be highly proficient in Microsoft Office, especially Excel and Word, and bring strong analytical and problem-solving skills, initiative, sound judgment, and excellent follow-up skills. Excellent customer service and communication skills are required. 
The salary range for this position is $62K to $82K.
Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package. 
Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email Christine Watson at cwatson@beneschlaw.com.</div>

Accounting Intake Specialist

City of Brighton

<div><div><div><h2 class="jobSectionHeader">Job Description</h2></div>
<div>Starting hiring salary - $60,000 to $63,600 annually 
 
YouthLink - Resource and Assessment Center is a newly established nonprofit 501(c)(3) serving Adams County, CO, dedicated to strengthening families and supporting youth through early intervention, assessment, and coordinated access to community resources. YouthLink accepts referrals from law enforcement when concerning behavior is identified and provides timely assessment, trauma-informed care coordination, and connections to culturally responsive supports aligned with each young person&rsquo;s strengths and family context. Serving youth ages 12&ndash;17, YouthLink delivers early, preventative support before challenges escalate into school suspension, court involvement, or emergency response. 
 
Our work includes: 
Preventing and diverting youth from the child welfare and justice systems 
Identifying underlying issues contributing to behavior or conflict 
Partnering with young people and their families to connect them with individualized, culturally responsive supports 
 
DEFINITION 
This position provides programmatic leadership and operational oversight and partnership representation for YouthLink, a nonprofit 501(c)(3) serving young people and their families in partnership with agencies and community stakeholders across Adams County. In collaboration with the Executive Director, drives organizational mission, vision, and strategy. 
The In-take Specialist works closely with the Case Manager and Program Director to advance YouthLink&rsquo;s mission and priorities. 
 
ESSENTIAL RESPONSIBILITIES AND DUTIES 
1. Screening and Triage 
Conduct initial screenings and safety assessments to determine urgency, level of need, and appropriate response pathway. 
Review referrals from law enforcement, schools, and community partners to assess eligibility and service needs. 
Determine whether cases are appropriate for YouthLink services or require referral to external providers. 
Prioritize cases based on risk, safety concerns, and time sensitivity. 
Ensure timely response to referrals in alignment with program standards and expectations. 
2. Care Coordination and Case Initiation 
Open and maintain case records, ensuring all required documentation is accurate, complete, and up to date. 
Coordinate initial outreach to youth and families and support engagement in services. 
Serve as the primary point of contact during the intake phase, ensuring clear communication and follow-through. 
Notify and connect appropriate service providers, both internal and external, based on assessed needs. 
Support development of initial outreach and engagement plans in collaboration with families. 
Coordinate and track school engagement, including oversight of school coordination and summer programming support. 
Monitor early-stage case activity to ensure successful transition to ongoing case management or partner services. 
3. Collaboration and Reporting 
Collaborate with law enforcement, schools, behavioral health providers, and community partners on high-risk cases and follow-up needs. 
Participate in case coordination meetings, team huddles, and multidisciplinary discussions. 
Accurately capture required data, including referral details, service connections, timelines, and outcomes. 
Support team case reviews and contribute to continuous improvement efforts. 
Ensure compliance with data entry, documentation standards, and reporting requirements. 
4. Program Support and Service Quality 
Ensure intake processes are consistent, efficient, and aligned with YouthLink&rsquo;s trauma-informed and culturally responsive model. 
Identify service gaps, delays, or barriers and escalate concerns to the Program Director.Contribute to refinement of intake workflows, tools, and protocols. 
Maintain confidentiality and professionalism in all interactions with youth, families, and partners. 
 
QUALIFICATIONS 
Knowledge of: 
Trauma-informed care, crisis screening, and youth assessment practices. 
Youth-serving systems, including schools, behavioral health, and community-based resources. 
Intake processes, referral systems, and care coordination practices. 
Data entry, documentation standards, and basic reporting requirements. 
Ability to: 
Work nights and weekends as needed (anticipated schedule being Wednesday-Saturday or Sunday-Wednesday) 
Conduct effective screenings and make sound decisions in time-sensitive situations. 
Communicate clearly and compassionately with youth, families, and partners. 
Manage multiple referrals and prioritize workload in a fast-paced environment. 
Build trust and rapport with diverse populations. 
Maintain strong organizational skills and attention to detail. 
Navigate complex systems and coordinate across multiple agencies. 
Demonstrate professionalism, discretion, and sound judgment. 
Work both independently and as part of a collaborative team. 
 
EDUCATION AND EXPERIENCE 
Bachelor&rsquo;s degree in social work, psychology, criminal justice, human services, or a related field &ndash; Preferred. 
1&ndash;3 years of experience in intake, case coordination, youth services, crisis response, or related field &ndash; Preferred. 
Equivalent combination of education and relevant experience will be considered. 
 
PHYSICAL REQUIREMENTS 
While performing the duties of this position, the employee is regularly required to sit, stand, walk, talk, listen, and operate a computer. The role may include driving to meetings or community locations and lifting up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Specific vision abilities include close vision, distance vision, and the ability to adjust focus. 
 
SPECIAL REQUIREMENTS 
Pass a thorough criminal background check 
Possess a valid driver&rsquo;s license and reliable transportation 
Willing to work varied hours, including occasional evenings 
Local travel within Adams County and surrounding areas</div></div></div>

Youthlink Intake Specialist

Harbor Behavioral Health

<div>Harbor is seeking a Client Registration/Intake Specialist to join the Toledo team! This position is responsible for a welcoming and thorough client registration process.

Position is full-time, 20 hours per week.

Education/Experience/Other Requirements:
<ul>
<li>High school diploma or equivalent required with two years of closely related office experience strongly preferred.</li>
<li>Demonstrated knowledge and understanding of health/behavioral health billing procedures and eligibilities for third-party providers preferred.</li>
<li>Prior experience strongly preferred in customer service and behavioral health setting.</li>
<li>Must have strong attention to detail and be able to communicate effectively with various individuals.</li>
<li>Competent computer/PC skills using Microsoft Office 365, Excel, and electronic health record systems.</li>
<li>Must be able to establish daily work priorities and work independently and efficiently to meet deadlines</li>
<li>Must be honest, dependable, self-disciplined, organized and be able to work well as a team member.</li>
</ul>
Essential Job Competencies/Primary Duties:
<div>
<ul><li>Reviews and updates client accounts timely to ensure accurate demographic and account information, including insurance information, and fee agreements.</li></ul>
<ul><li>Proactively and collaboratively works with other departments to ensure a thorough and accurate client registration process.</li></ul>
<ul><li>Receives incoming questions from clients, payers, and/or other departments regarding client accounts; initiates data submission for any additional information needed, and interprets information back to the client, payer and/or clinician.</li></ul>
<ul><li>Reviews, monitors, updates, and prepares Client Record to ensure required Intake/Registration forms and data are completed and updated, as necessary.</li></ul>
<ul><li>Coordinates client&rsquo;s application and subsequent verification process for public assistance funding sources. Updates client records accordingly (internal and external systems) and monitors assigned client records to ensure adequate coverage for services.</li></ul>
<ul><li>Provides quality and timely support to both internal and external customers and strives for customer satisfaction</li></ul>
<ul><li>Promotes client usage for Patient Portal and educates on the benefits it can offer.</li></ul>
<ul><li>Monitors assigned clients to ensure services are scheduled appropriately based on insurance coverage.</li></ul>
<ul><li>Verifies insurance for any new clients or new card being scanned before the time of their appointment.</li></ul>
<ul><li>Monitors client coverages for any missing coverages or termed coverages and updates appropriately.
</li></ul><ul><li>Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.</li></ul>
</div>
About Harbor:
<ul>
<li>A leading provider of mental health and substance use treatment for over 100 years</li>
<li>350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year</li>
<li>Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!</li>
</ul>
Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
<ul>
<li><div><ul><li>Medical, dental, and vision coverage</li>
<li>Retirement plan with company match</li>
<li>Generous paid time off, sick time, and paid holidays</li>
<li>Tuition and professional license reimbursement programs</li>
<li>Clinical supervision hours offered</li>
<li>Ability to make a difference in your community!</li></ul></div></li></ul></div>

Client Registration/Intake Specialist

Consumer Attorney Network

We are rapidly expanding and looking for driven, phone-confident professionals to join our intake team.This role is ideal for candidates with experience in:<ul><li>Call centers</li><li>Appointment setting</li><li>Customer service</li><li>Sales support</li></ul>You will NOT be closing deals &mdash; your job is to connect, qualify, and schedule appointments for our senior consultants.What You&rsquo;ll Do<ul><li>Handle inbound calls from prospects actively seeking timeshare exit help</li><li>Make outbound follow-up calls to warm leads (no cold calling)</li><li>Ask structured questions to qualify clients</li><li>Build trust and guide prospects through the next step</li><li>Schedule consultations with our sales team</li><li>Enter detailed notes and updates in CRM</li><li>Follow up on missed appointments and nurture leads</li></ul>What We&rsquo;re Looking For<ul><li>Strong communication and phone skills</li><li>Ability to build rapport quickly and professionally</li><li>Comfortable handling high daily call volume</li><li>Organized and detail-oriented</li><li>Motivated by performance and bonuses</li></ul>Preferred Experience<ul><li>Call center or appointment setting</li><li>Inside sales or lead qualification</li><li>CRM systems (Salesforce, HubSpot, GoHighLevel, etc.)</li><li>Financial services, timeshare, or debt relief (a plus, not required)</li></ul>Compensation &amp; Perks<ul><li>Base Commission + uncapped bonus potential</li><li>Weekly / monthly performance incentives</li><li>Training scripts provided</li><li>Consistent inbound lead flow (no prospecting required)</li><li>Growth opportunities into sales or leadership roles</li></ul>What Success Looks Like<ul><li>Booking qualified appointments daily</li><li>Maintaining high contact and conversion rates</li><li>Ensuring strong appointment show-up rates</li><li>Consistent follow-up and CRM accuracy</li></ul>Why This Role Stands Out<ul><li>Warm, high-intent leads (people actively looking for help)</li><li>No cold prospecting grind</li><li>Fast-growing company with real demand</li><li>Clear path to higher income</li></ul>Apply NowIf you&rsquo;re confident on the phone, driven by results, and ready to grow with a high-performance team &mdash; apply today.Pay: $45,000.00 - $85,000.00 per yearPeople with a criminal record are encouraged to applyWork Location: Remote

Client Intake Specialist

Mogel

<h2> </h2>MOGEL is partnering with a growing healthcare technology organization in Gilbert to hire Intake Specialists focused on census tracking, insurance verification, and demographic accuracy.If you have healthcare intake, billing support, or insurance experience this is a strong opportunity with competitive pay and a structured weekday schedule. <h3>What You’ll Do</h3>• Manage census tracking and intake workflows  • Verify patient insurance and demographics  • Communicate with patients, facilities &amp; payers  • Ensure clean downstream billing  • Meet departmental performance goals <h3>Schedule</h3>Onsite: Monday–Wednesday &amp; Friday  Work-from-home: Thursdays  Consistent 8-hour shift (7 AM – 6 PM start window)<h3> </h3><h3>Ideal Background</h3>• Healthcare intake, billing support, credentialing, or contracting  • Strong customer service skills  • Detail-oriented and organized  • Comfortable in fast-paced environments Full benefits: Medical, Dental, Vision, 401k, Disability  Must work onsite in Gilbert, AZ  No visa sponsorship available Equal Opportunity Employer MOGEL and our clients provide equal employment opportunities for all employees and applicants. Hiring decisions are based on job-related qualifications without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any protected category. We celebrate diversity and are committed to an inclusive workplace.

Revenue Cycle Intake Specialist

giftHEALTH

<div><h2 class="jobSectionHeader">Intake Lead (Specialty)</h2><h3 class="jobSectionHeader"> 
About Us</h3>
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.<h3 class="jobSectionHeader">
Position Summary</h3>
We are seeking a Specialty Intake Lead to lead and develop a team of Specialty Intake Specialists, driving accurate, timely prescription processing within Gifthealth&rsquo;s specialty pharmacy operations. This position plays a key role within the Operations and Process Automation team, ensuring workflow excellence, compliance with applicable regulations, and a high standard of patient and provider experience from intake to dispensing. The Specialty Intake Lead combines hands-on operational oversight with frontline leadership, serving as the primary escalation point and performance driver for the specialty intake function.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Team Leadership: Lead a team of Specialty Intake Specialists, providing daily guidance, support, and performance coaching to maintain a high-functioning, collaborative team environment.</li><li>
Escalation Management: Serve as the primary point of contact for complex intake issues and team escalations, resolving problems efficiently while minimizing downstream impact on prescription processing.</li><li>
Onboarding &amp; Training: Support the onboarding, training, and peer mentoring of new team members to ensure consistent skill development and adherence to intake standards.</li><li>
Workflow Oversight: Monitor daily workflow, assign tasks, and adjust priorities as needed to meet program SLAs and ensure accurate, timely prescription processing.</li><li>
Performance Management: Provide ongoing feedback to team members; identify and escalate performance or training gaps to ensure continuous improvement.</li><li>
Specialty Billing Accuracy: Oversee specialty workflows and ensure incoming prescriptions are billed accurately and processed in compliance with applicable regulations and payer requirements.</li><li>
Issue Resolution: Troubleshoot intake issues as they arise and implement systemic safeguards to prevent recurrence and protect prescription accuracy.</li><li>
Metrics &amp; Reporting: Track and report team performance metrics; build and monitor dashboards to ensure program SLA compliance and surface trends for leadership review.</li><li>
Process Improvement: Identify workflow inefficiencies and partner with QA Leads and trainers to implement improvements and reduce error rates.</li><li>
Cross-Functional Collaboration: Partner with the Implementation, Hub, and Specialty, customer success and product team teams to support new specialty drug launches and ensure seamless cross-functional alignment.</li><li>
Patient &amp; Provider Communication: Communicate with patients and providers as needed to verify prescription details and resolve intake discrepancies in a timely manner.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Licensure/Certification: Active Certified Pharmacy Technician (CPhT) license in the state of Ohio, in good standing.</li><li>
Experience: 3&ndash;5 years of experience as a Certified Pharmacy Technician, including 1&ndash;3 years in a leadership, supervisory, or senior technician role.</li><li>
Required Knowledge: Working knowledge of federal and Ohio controlled medication laws and regulations.</li><li>
Required Skills: Demonstrated adaptability in a fast-paced environment; strong problem-solving skills; high attention to detail; excellent communication and team leadership capabilities.</li><li>
Preferred Knowledge: Prior specialty pharmacy experience strongly preferred.</li><li>
Preferred Skills: Training or mentoring experience; strong working knowledge of intake workflows and pharmacy management systems.</li></ul>
Skills:<ul><li>
A natural team builder who leads with empathy, consistency, and accountability</li><li>
Comfortable navigating ambiguity and shifting priorities in a high-growth, fast-moving environment</li><li>
Data-oriented mindset with a drive to identify root causes and implement lasting fixes</li><li>
Deeply committed to the patient experience and accurate prescription journey outcomes</li><li>
Collaborative cross-functional partner who builds trust quickly with diverse stakeholders</li></ul><h3 class="jobSectionHeader">
Work Environment</h3><ul><li>
Location: Hybrid / Remote</li><li>
Schedule: Full-time</li><li>
Full-time; schedule may require flexibility to accommodate operational needs or escalations</li><li>
Regular engagement with Operations, Implementation, Hub, and Specialty teams to ensure cross-functional alignment</li></ul><h3 class="jobSectionHeader">
Key Essential Functions</h3><ul><li>
Must be able to work at a computer workstation for extended periods</li><li>
Must be able to perform repetitive keyboard and data entry tasks throughout the workday</li><li>
Must be able to maintain high accuracy and attention to detail while managing a high volume of transactions</li></ul><h3 class="jobSectionHeader">
Employment Classification</h3>
Status: Full-time 
FLSA: Non-Exempt<h3 class="jobSectionHeader">
Equal Employment Opportunity (EEO) Statement</h3>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!<h2 class="jobSectionHeader">
Disclaimer</h2>
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.</div>

Intake Specialist Lead (Specialty)

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