intake specialist

Jewish Family & Career Services of Atlanta, Inc

<div>Description:

Atlanta, GA | Clinical Services | Full-Time| On-site 
Be the first compassionate connection for people seeking care.
Jewish Family &amp; Career Services of Atlanta (JF&amp;CS) is seeking a Clinical Intake Specialist to support clients, families, referral partners, and the Clinical Services team through a responsive, organized, and trauma-informed intake experience. This role is ideal for a warm, detail-oriented professional who can balance empathy, confidentiality, administrative accuracy, and sound judgment while helping individuals access mental health services.
The Clinical Intake Specialist will work in person at the Dunwoody office and will help ensure that clients are guided efficiently from first contact through assessment, scheduling, insurance review, referral coordination, and connection to the appropriate level of care.<h3 class="jobSectionHeader">
The Role at a Glance</h3><ul><li>
Reports to the Director of Business Operations</li><li>
Supports the Clinical Services division through client intake, scheduling, documentation, and coordination</li><li>
Conducts preliminary phone screenings and helps determine appropriate services and level of care</li><li>
Coordinates with clinicians, administrative staff, referral sources, clients, and families to create a seamless intake experience</li><li>
Full-time, in-person role based at the Dunwoody office</li></ul> 
<h3 class="jobSectionHeader">What You&rsquo;ll Be Responsible For</h3><ul><li>
Conduct preliminary phone screenings and intake assessments to understand client needs, assess risk, and identify appropriate services.</li><li>
Monitor waitlists and coordinate client assignment to clinicians based on availability, clinical fit, and service needs.</li><li>
Schedule intake appointments in collaboration with clinicians and administrative team members.</li><li>
Provide clear, compassionate information about available mental health services, treatment options, and the intake process.</li><li>
Maintain professional, empathetic communication with clients, families, referral sources, and internal team members.</li><li>
Respond appropriately to crisis situations by following established protocols and connecting clients to necessary support.</li><li>
Attend staff meetings, consultation meetings, and related clinical team discussions.</li><li>
Accurately document client information, health history, insurance details, referral information, and other required data in the electronic health record system.</li><li>
Review insurance coverage and benefits to support accurate billing, reimbursement, and client communication.</li><li>
Collaborate with clinical staff, administrative personnel, and referring providers to support continuity of care.</li><li>
Track monthly intake metrics requested by leadership, including referral-to-first-appointment timing, call volume, declined-service reasons, and related data.</li><li>
Identify opportunities to improve intake workflows, streamline processes, and enhance the client experience.</li><li>
Coordinate and train intake volunteers as needed.</li><li>
Support front desk operations and perform other duties as assigned.</li></ul>
 You May Be a Great Fit If You Are<ul><li>
Compassionate, patient, and comfortable speaking with individuals who may be experiencing stress or uncertainty.</li><li>
Highly organized and detail-oriented, with strong follow-through and documentation habits.</li><li>
A clear communicator who can explain processes, gather information, and maintain professionalism.</li><li>
Calm and thoughtful when handling sensitive conversations or urgent client needs.</li><li>
Collaborative and able to work closely with clinical, administrative, and referral partners.</li><li>
Committed to confidentiality, ethical practice, and respectful service for clients and families.</li><li>
Proactive about improving processes and supporting a positive client experience.</li></ul>
Requirements:

What You Bring<ul><li>
Bachelor&rsquo;s or master&rsquo;s degree in psychology, social work, counseling, healthcare administration, or a related field.</li><li>
Experience in intake coordination, client support, behavioral health, healthcare administration, or a similar client-facing role.</li><li>
Strong interpersonal and communication skills, including the ability to demonstrate empathy while maintaining professional boundaries.</li><li>
Experience using electronic health record systems or the ability to learn new systems quickly.</li><li>
Strong attention to detail when managing client records, documentation, scheduling, and insurance-related information.</li><li>
Ability to handle stressful situations and emotionally sensitive conversations with sound judgment.</li><li>
Knowledge of mental health terminology, diagnostic criteria, treatment modalities, and intake procedures preferred.</li><li>
Familiarity with insurance verification, billing procedures, HIPAA, clinical ethics, and client confidentiality preferred.</li><li>
Willingness to learn about Judaism and Jewish families.</li><li>
Availability to work some evening hours as needed to meet client demand.</li></ul><h3 class="jobSectionHeader"> 
Why JF&amp;CS?</h3>
At JF&amp;CS, the intake experience is an essential part of connecting people to care with dignity, respect, and compassion. In this role, you will help individuals and families take the first step toward support while working with a mission-driven team committed to clinical excellence, access to services, and meaningful community impact.<h3 class="jobSectionHeader">
What We Offer</h3><ul><li>
Up to 20 days of paid time off (PTO) annually, prorated in the first year</li><li>
Paid holidays</li><li>
Comprehensive health, vision, and dental insurance</li><li>
401(k) with employer matching</li><li>
Paid parental leave</li></ul> 
Candidates selected for employment must successfully complete a pre-employment background screening and drug screening. Employment is contingent upon satisfactory results for both. In addition, tuberculosis (TB) testing and fingerprinting may be required, as applicable.<h3 class="jobSectionHeader">
Equal Opportunity Employer Statement</h3>
JF&amp;CS is an equal opportunity employer, committed to providing a workplace free from harassment and discrimination. We embrace our employees&rsquo; unique qualities, which fuel interest, innovation, and business success. As an EEO employer, JF&amp;CS will engage in interactive dialogue regarding any accommodation requested based on medical or religious considerations.</div>

Clinical Intake Specialist

CorVel Corporation

<div>
 The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Intake Specialist operates with a high focus on accuracy and urgency to ensure that service orders are received quickly in alignment with the claimant and customer needs.
 
 
 This is a remote position.
 
 
 
 The work schedule for this position Monday - Friday: 11:00 AM - 7:30 PM EST.
 
 
 
 
 Essential Functions &amp; Responsibilites
 
 
 
 <ul>
 <li>
 Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment
 </li>
 <li>
 Completes accurate data entry and review
 </li>
 <li>
 Able to learn and operate corporate proprietary systems
 </li>
 <li>
 Enters assigned electronic (email/fax/data feed) orders into coordination system
 </li>
 <li>
 Ensures all case stakeholders are updated regularly
 </li>
 <li>
 Transcribes correspondence/reports from dictation
 </li>
 <li>
 Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments
 </li>
 <li>
 Meets departmental production and quality performance expectations
 </li>
 <li>
 Additional duties as assigned
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems
 </li>
 <li>
 Strong interpersonal, time management and organizational skills
 </li>
 <li>
 Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
 </li>
 <li>
 Ability to work both independently and within a team environment
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 High School diploma
 </li>
 <li>
 Prior work experience in a detail-oriented customer service environment
 
 
 </li>
 </ul>
 
 Pay Range
 
 
 
 CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
 
 
 For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
 
 
 Pay Range: $15.61 - $23.82 per hour
 
 
 A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
 
 
 In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
 
 
 
 About Corvel
 
 
 
 CorVel, a certified Great Place to Work&reg; Company, is a national provider of industry-leading risk management solutions for the workers&rsquo; compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 3500 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
 
 
 A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
 
 
 
 CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
 
 
 
</div>

CareIQ Intake Specialist I

Casa de la Familia

<div>Join our team and let us provide you with an enriching experience to further your experience in professional writing skills! 
 
We are looking for a full-time medical historian, with a good sense of what makes an interesting angle to a story, to juggle all the moving parts of psychological reports. You will meet with clients before they meet with licensed psychologists and obtain a detailed psychosocial history. Please note that client experiences may contain intense experiences, for example, domestic abuse, sexual assault, human trafficking and more. Context for the interview may also include a workplace injury or personal injury lawsuit. Although not for the lighthearted, your work impacts the clients lives in a positive manner.
Responsibilities
<ul><li>Have appointments with clients, scheduled by front office and yourself</li>
<li>Take detailed pscyho social histories</li>
<li>Take Payments</li>
<li>Provide narrative psychosocial histories for the doctor within 1 day</li>
<li>Read content and correct spelling, punctuation, and grammatical errors</li>
<li>Rewrite text to make it easier for readers to understand</li>
<li>Reschedule appointments as needed</li>
</ul>
Preferred Skills
<ul><li>Bachelor's degree in Psychology or sociology</li>
<li>Experience within the mental health field</li>
</ul>
Requirements
<ul><li>Strong writing/editing/proofreading skills and an excellent portfolio</li>
<li>Excellent customer service</li>
<li>Empathetic means of relating</li>
<li>Hands-on experience with MS Office</li>
<li>Excellent written skills in English</li>
<li>An eye for detail along with critical thinking</li>
<li>Prioritizing and multitasking</li>
<li>Spanish Speaking</li>
</ul>
Skills
<ul><li>Set publication standards and establish goals and expectations</li>
<li>Suggest stories and generate headline ideas in alignment with the targeted audience&rsquo;s preferences</li>
<li>Oversee layout and check content for accuracy and errors</li>
<li>Proofread, edit and improve stories or pieces</li>
<li>Comply with ethical guidelines</li>
<li>Meet deadlines</li></ul></div>

Intake Assesment Specialist

The Licesincing company

Appointment Setter / Lead Intake Specialist (Remote)The Licensing Company is a growing contractor licensing and qualifying agent company helping contractors across the United States obtain their licenses and grow their businesses.We are currently looking for a motivated, professional, and dependable Appointment Setter / Lead Intake Specialist to join our team.Compensation<ul><li>$5.00 per hour</li><li>Remote position</li></ul>Responsibilities<ul><li>Make outbound calls to prospective clients who have expressed interest in our services</li><li>Qualify leads by asking questions and gathering information</li><li>Schedule appointments for licensing specialists</li><li>Accurately enter notes and information into our CRM</li><li>Follow up with leads as needed</li><li>Maintain a positive and professional attitude on every call</li><li>Meet daily call and appointment-setting goals</li></ul>Requirements<ul><li>Minimum 1 year of cold-calling experience</li><li>Strong English communication skills</li><li>Comfortable speaking with business owners and contractors</li><li>Reliable internet connection and quiet work environment</li><li>Basic computer and CRM skills</li><li>Ability to work independently and stay organized</li><li>Honest, trustworthy, and dependable</li></ul>What We're Looking ForWe are seeking individuals who are hardworking, coachable, and committed to delivering excellent customer service. Integrity is extremely important to us, and we are looking for team members who are honest, reliable, and want to grow with a company that is expanding rapidly.How to ApplyPlease submit your resume along with a brief summary of your cold-calling experience and why you believe you would be a great fit for our team.Pay: E&pound;259.12 per hourWork Location: Remote

Appointment Setter

Rehab Medical

<div>About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.

We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients.

If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today! 

<h4 class="jobSectionHeader">
For prompt communication, we encourage applicants to opt into texting during the application process.</h4> 


Position Overview and Key Responsibilities:

Patient Care Representative (PCR) plays a key role in supporting patients through the mobility equipment process &mdash; from initial intake to approval of equipment. The PCR ensures timely communication, coordination, and documentation to help patients receive their medical equipment efficiently and with excellent service. Success in this role is measured by timely follow-ups, accurate documentation, and strong communication that enhances patient satisfaction and process efficiency. 


Responsibilities:

Intake Management
<ul>
<li>Contact all new patients within 24 hours of referral to complete the Intake Questionnaire and initiate the process for obtaining mobility equipment.</li>
<li>Establish themselves as the main point of contact.</li>
<li>Verify insurance coverage; if unable to complete verification, contact Business Support or submit the claim for business support to verify.</li>
<li>Explain the process and get the patient to commit to the process.</li>
<li>Ensure intake is completed within 5 business days
<ul><li>If the patient is unreachable after 5 days, escalate to the Manager or Sales Representative for potential order cancellation.</li>
<li>If ongoing contact attempts (&ldquo;phone tag&rdquo;) occur, document each attempt rather than canceling the order.</li></ul></li> 
</ul>
Scheduling Coordination
<ul>
<li>Coordinate and schedule all necessary patient evaluations, including:
<ul><li>Face-to-Face (F2F) physician evaluation</li>
<li>Physical or Occupational Therapy (PT/OT) evaluation</li>
<li>Assistive Technology Professional (ATP) evaluation (for complex orders)</li>
</ul></li><li>Schedule each step within 3 business days to keep the process moving efficiently.</li>
<li>Ensure scheduling process is completed with 20 days.
<ul><li>If scheduling exceeds 20 working days, PCRs must involve a manager for next steps.</li>
</ul></li><li>Collaborate with Sales Representatives and ATPs to resolve scheduling delays and ensure continuity of patient care.</li></ul> 


 Documentation and Paperwork Support
<ul>
<li>Support Sales Representatives by assisting with documentation as needed, including attaching, faxing, or assisting sales team with paperwork process.</li>
<li>Following up with physician offices to ensure all forms are completed and received (role to be agreed upon with Sales Rep and Sales Manager)</li>
<li>Ensuring final documentation is faxed to doctor timely.</li></ul> 


Ongoing Patient Communication
<ul>
<li>Maintain consistent communication with patients throughout the process to ensure they are informed of their status and next steps.</li>
<li>Provide updates to patients at least every 5 business days, or more frequently if significant changes occur.</li></ul> 


Requirements:
<ul>
<li>Bachelor's degree required</li>
<li>Minimum 2 - years of administrative support experience</li>
<li>Intermediate computer skills</li>
<li>Exceptional interpersonal skills with ability to develop relationships</li>
<li>Ability to maintain confidentiality</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to work independently, be detail oriented, and organized</li></ul> 

Perks and Benefits:
<ul>
<li>Comprehensive benefits package (health, dental, vision, 401k, etc.)</li>
<li>Mentorship Onboarding Program</li>
<li>Employee Recognition Program</li>
<li>Leadership Development Program</li>
<li>Continuing education opportunities</li>
<li>Network of support (financial, health, and well-being)</li>
<li>Employee Referral Program</li></ul> 


We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means.<h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
Bachelors or better in Other</li></ul><h4 class="jobSectionHeader">
Behaviors</h4>
Required<ul><li>
Enthusiastic: Shows intense and eager enjoyment and interest</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li><li>
Team Player: Works well as a member of a group</li></ul><h4 class="jobSectionHeader">
Motivations</h4>
Required<ul><li>
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility</li><li>
Self-Starter: Inspired to perform without outside help</li><li>
Peer Recognition: Inspired to perform well by the praise of coworkers</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Entry Level Medical Sales

Conduit Health Partners

<div>The Behavioral Health Access Specialist coordinates the acceptance and throughput of behavioral health patients meeting criterial for inpatient admission from one facility to another in a call center environment. This employee performs functions based on defined standards of performance and practice to meet or exceed operational expectations related to transfer center/ access center services. The employee works collaboratively with internal and external partners to facilitate patient access according to mental health needs. The Behavioral Health Access Specialist will foster relationships with referring and receiving facility physicians and employees as well as community agencies in representation of Conduit Health Partners' Mission and Values.
We currently have opportunities available across all shifts - days, evenings, and nights - with both full-time and part-time positions. Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement.
There is also an on-call component and a rotating holiday requirement for all positions. Once you're placed into a schedule, you'll be expected to work that set schedule for at least six months before any schedule change request is considered.
Please note that while schedule change requests are reviewed every six weeks, they are not guaranteed and are evaluated based on our established standard operating procedures.
During orientation, you will follow the schedule of your assigned preceptor. Leadership will make every effort to match you with a preceptor on your designated shift (days, evenings, or nights), but final assignments are based on preceptor availability and may not always align perfectly with your shift preference.<ul><li>Hours subject to change based on need of operations</li></ul>
Essential Job Functions
<ul><li>Coordinates functions in order to support destination placement for the mental health patient meeting criteria for inpatient admission from potential referral sources to include but not limited to hospitals, clinics, extended care facilities, and physician offices to initiate acceptance and expedite decision making relative to potential access.</li><li>
Proficient in EHR data entry, telephony systems, office systems as required to support operations, ensuring accurate, timely data entry, protection of PHI. Demonstrates the ability to process resulting level of care needs utilizing critical thinking, clinical decision making, and acquired knowledge skills to facilitate placement as requested by referring provider or entity.</li><li>
Uses problem-solving skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient and / or physician preferences, and the capability / capacity of both transferring and receiving facilities. Communicates an accurate clinical presentation of the patient for consulting or accepting provider and caregivers</li><li>
Utilizes effective and professional communication to act as liaison on behalf of patient and client facilities between physicians, hospital staff, and outside agencies.</li><li>
Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA.</li><li>
Works directly with providers and other healthcare providers at each client facility as well as client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows.</li><li>
Reports risks related to safety, compliance as well as operational inefficiencies using defined Chain of Command in a timely manner and offers recommendations for resolution or improvement if applicable.</li><li>
Participates in process improvement, professional development and peer review</li><li>
Responsible for other tasks and analysis as requested /directed.</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Active multistate/compact registered nurse (LPN) licensure - Required (compact licensure applicable based on state of residence. If unable to obtain compact licensure due to state of residence, must have active License-Practical Nursing (LPN)) or Licensed Social Worker (LSW) &ndash; Required
Education
Vocational Training, Licensed Practical Nurse (LPN) (required) or Bachelors degree, Social Work (required)
Work Experience
1 year of mental health intake (required)
Healthcare contact center (preferred) 
Training
Epic electronic health record (preferred)
Genesys contact center (preferred)
Office Setting<ul><li>
Must have a designated workspace with a locked door, per HIPAA regulations.</li><li>
Associates are encourages to also identify a secondary work location, meeting HIPAA regulations in case of power outages as well.</li></ul>
IT Requirements
Minimum internet speed of primary and secondary work locations is:<ul><li>
Download speed of 100Mpbs</li><li>
Upload speed of 20Mbps</li></ul>
Skills<ul><li>
Customer Service oriented</li><li>
Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.)
</li><li>Technology savvy
</li><li>Multitasking
</li><li>Review &amp; interpret patient transfer case information.
</li><li>Escalate/Inform regarding patient status changes.
</li><li>Record tasks and conversations regarding patient transfer.
</li><li>Attention to detail.</li><li>
Acceptance of authority</li><li>
Critical thinking</li><li>
Communication with clinical care team members
</li><li>Teamwork</li><li>
Active listening</li><li>
Relationship building</li><li>
Agility and adaptability
</li><li>Excellent oral and written communication skills
</li><li>Performance driven.
</li></ul>As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Licensed Practical Nurse (LPN) - Behavioral Health Specialist - Conduit Health Partners

Planned Parenthood of Greater New York

<div>
 
 Planned Parenthood of Greater New York is seeking a&nbsp;
 
 Patient Care Associate
 
 to join our Clinical Services team for a full-time 37.5 hour work week. This positions home location is based at our Schenectady, NY health center. This position also requires regular travel to additional health centers (Queensbury, Saratoga).&nbsp;
 
 
 
 &nbsp;
 
 
 
 At Planned Parenthood of Greater New York&nbsp;(PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives.&nbsp;&nbsp;
 
 
 
 &nbsp;
 
 
 
 We are a team of trusted&nbsp;health care providers, educators, and&nbsp;fierce advocates&nbsp;committed to&nbsp;advancing&nbsp;equity and improving&nbsp;health outcomes&nbsp;in communities that face systemic barriers to quality, innovative&nbsp;sexual and reproductive health&nbsp;services&nbsp;-- including birth control, pregnancy testing, emergency contraception, cancer&nbsp;screenings, STI testing and treatment, HIV&nbsp;testing&nbsp;and prevention,&nbsp;transgender hormone therapy,&nbsp;wellness exams, crisis counseling, and financial counseling.&nbsp;PPGNY&nbsp;also proudly provides&nbsp;compassionate, nonjudgmental abortion services.&nbsp;
 
 
 
 &nbsp;
 
 
 
 Picture yourself here: When you join PPGNY as a Patient Care Associate you will be responsible for patient intake in the clinic and front desk, obtaining complete medical history, provides education about human sexuality, family planning, abortion, colposcopy, LEEP and general health education, as applicable.&nbsp;
 
 
 
 
 
 
 What a Patient Care Associate Does:
 
 <ul>
 
 <li>
 Support front desk with check ins, scheduling, patient inquiries, etc
 </li>
 
 <li>
 Reviews the patient health history for completeness and records findings.&nbsp; Alerts APC regarding critical information about the patient chief complaint, history of present illness, and other patient information
 </li>
 
 <li>
 Documents competently in the electronic medical record using the correct PPGNY templates and forms
 </li>
 
 <li>
 Assists in promoting optimum center operations, excellent patient service and compliance with both agency and funding source policies and regulations
 </li>
 
 <li>
 Adheres to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints
 </li>
 
 <li>
 Assess flow of patients through health center to minimize patient wait times
 </li>
 
 <li>
 Assists in the orientation and training of new clinic staff, as indicated&nbsp;
 </li>
 
 <li>
 Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data as appropriate for all medical and counseling services provided
 </li>
 
 <li>
 Ensures access to interpreter services for patients with communication barriers
 </li>
 
 <li>
 Perform other duties as assigned
 </li>
 
 <li>
 Provides health education and care related to sexual and reproductive healthcare
 </li>
 
 <li>
 Provide accurate patient centered, non-judgmental, education according to MS&amp;G and signs informed consent related to visit
 </li>
 
 <li>
 Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls
 </li>
 
 <li>
 Performs clinic opening and closing duties; clinic and equipment cleaning; re-stocking supplies, etc. Reports facility and equipment issues, as indicated
 </li>
 
 <li>
 Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and infection control precautions
 </li>
 
 <li>
 Assists in abortion service in a variety of functions as needed, including abortion counseling, Products of Conception (POC) room, float and assisting in surgical room
 </li>
 
 <li>
 Attends monthly didactics and incorporates information into daily care provision
 </li>
 
 <li>
 Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH. Participates in annual competency checks and training for all new services, tests, and skills as assigned
 </li>
 
 
 </ul>
 
 
 
 
 Minimum Qualifications:
 
 <ul>
 
 <li>
 High school diploma/GED&nbsp;
 </li>
 
 <li>
 A demonstrated commitment to PPGNY&rsquo;s mission related to bodily autonomy, health equity, and gender and racial justice
 </li>
 
 <li>
 Experience with Electronic Health Records
 </li>
 
 <li>
 Superior customer service and teamwork skills
 </li>
 
 <li>
 Flexibility in work schedule including non-consecutive workdays, evenings or Saturdays
 </li>
 
 <li>
 You are interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work
 </li>
 
 <li>
 Reliable transportation to travel to other locations
 </li>
 
 
 </ul>
 
 &nbsp;
 
 
 
 
 What Makes You Stand Out...
 
 <ul>
 
 <li>
 Previous experience working with electronic health record
 </li>
 
 <li>
 Proficiency in other languages
 </li>
 
 <li>
 Prior Planned Parenthood employment
 </li>
 
 <li>
 Prior health care employment
 </li>
 
 <li>
 Previous experience in a high-volume customer service role
 </li>
 
 <li>
 Work experience in Sexual Reproductive Health&nbsp;
 </li>
 
 <li>
 Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing
 </li>
 
 <li>
 Knowledge of Medicaid screening&nbsp;
 </li>
 
 
 </ul>
 
 
 
 
 
 
 
 PPGNY's benefits package includes:
 
 
 
 Generous PTO and holiday schedule
 
 
 Medical, dental and vision coverage options for you and eligible dependents
 
 
 FSA, HSA, Commuter pre-tax reimbursement funds
 
 
 Short- and Long-Term Disability, Free Basic Life and AD&amp;D
 
 
 401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment
 
 
 
 All positions at PPGNY require:
 
 
 
 Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.
 
 
 
 
 
 Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our brick-and-mortar health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY&rsquo;s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.
 
 
 
 
 
 At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.
 
 
 
 
 
 
 PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.
 
 
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Patient Care Associate (Float)

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