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it support / helpdesk Jobs in Riyadh Saudi Arabia

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it support analyst (saudi nationals) Jobs in Riyadh Saudi Arabia

it support analyst (saudi nationals)

is service support analyst

<div><p><b>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</b></p><p></p><p><br>
Would you like to become part of the world's most international company in the world?</p><p>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p><br>
<br>
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express<br>
</p><p>Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</p><p></p><p><b><br>
Overall Role Purpose</b></p><p>
Responsible for providing first-line IT service and infrastructure support, ensuring system stability and smooth business operations. The role focuses on Windows 11 administration, courier scanner configuration, network monitoring, GNS ticketing management, and assisting with Contact Center as a Service (CcaaS) system configuration and support.</p><div>
</div><p></p><p><b>Your Tasks</b></p><ul>
<li>Provide technical support to users on Windows 11 workstations, ensuring optimal system performance and compliance with global IT standards.</li>
<li>Troubleshoot and maintain courier scanners used for operational and delivery processes.</li>
<li>Monitor local network performance, escalate connectivity issues, and coordinate with regional IT for resolution.</li>
<li>Manage and track incidents and service requests through the GNS ticketing system, ensuring SLA adherence.</li>
<li>Support CcaaS setup and configuration, including user access, system readiness, and basic troubleshooting.</li>
<li>Assist in deploying updates, patches, and new system features in coordination with the regional IT team.</li>
<li>Document common issues, share troubleshooting guides, and contribute to IT knowledge base updates.</li>
<li>Participate in after-hours support and Hypercare activities when required.</li>
<li>Ensure compliance with company IT policies, data protection, and security standards.</li>
<li>Support local IT initiatives, infrastructure improvements, and technology rollouts.</li>
</ul><p></p><p><b>Your Profile</b></p><ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>2&ndash;4 years of experience in IT support or service desk role.</li>
<li>Solid knowledge of Windows 10/11 configuration, administration, and troubleshooting.</li>
<li>Basic understanding of networking fundamentals (LAN/WAN, IP, DNS, Wi-Fi).</li>
<li>Familiarity with handheld courier scanners and related applications is an advantage.</li>
<li>Experience using GNS or similar IT ticketing systems.</li>
<li>Exposure to CcaaS or contact center systems is an added advantage.</li>
<li>Strong analytical, communication, and customer service skills.</li>
<li>Ability to work under pressure, prioritize tasks, and deliver results within SLA timelines.</li>
<li>Fluent in English; Arabic is an added advantage.</li>
</ul><p></p><p><b>Our Offer:</b></p><ul><li> Strong career support in an international environment.</li><li> Great culture and colleagues.</li><li> Multifarious benefit program.</li></ul><p></p><p>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</p><p></p><p><b><br>
We look forward to receiving your application!</b></p></div><p></p>

IS Service Support Analyst

Tamara

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 <br/>
 <br/>
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team. In this role, you will be responsible for monitoring real-time performance across all service channels (Phone, Chat, and Email) and ensuring optimal schedule adherence to meet service level agreements (SLAs). Your insights and quick decision-making will play a vital role in maintaining smooth daily operations and delivering excellent customer experience. This role is based in Riyadh, Saudi Arabia and will follow a hybrid work schedule based out of our offices in Riyadh.
 <br/>
 <br/>
 <strong>
  Your Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor real-time performance and queue health across all channels (voice, chat, and email).
  </li>
  <li>
   Identify and escalate service level risks and any deviations from forecast in a timely manner.
  </li>
  <li>
   Perform intraday adjustments (e.g., breaks, skilling, rescheduling) to optimize resource usage.
  </li>
  <li>
   Communicate effectively with team leaders and operations regarding any updates, alerts, or risks.
  </li>
  <li>
   Generate and share hourly, intraday, and daily performance reports with key stakeholders.
  </li>
  <li>
   Track and report on schedule adherence, attendance, shrinkage, and related KPIs.
  </li>
  <li>
   Support incident and outage management, ensuring appropriate routing and resource allocation
  </li>
  <li>
   Utilize WFM tools and platforms (e.g., Calabrio, NICE, Verint, or similar) to execute real-time actions.
  </li>
  <li>
   Collaborate closely with WFM Planners and Operations to ensure alignment on intraday execution.
  </li>
  <li>
   Provide recommendations for continuous process improvement in real-time management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1 year of experience in a Real-Time Analyst or similar WFM position.
  </li>
  <li>
   Strong knowledge of call center metrics: AHT, ASA, SL, Occupancy, Adherence, etc.
  </li>
  <li>
   Excellent analytical, communication, and multitasking skills.
  </li>
  <li>
   Proficient in Excel / Google Sheets; experience with reporting or BI tools is a plus.
  </li>
  <li>
   Ability to work under pressure and make fast, data-driven decisions in dynamic environments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience managing real-time operations in an omnichannel support environment.
  </li>
  <li>
   Familiarity with international teams and multiple time zones.
  </li>
  <li>
   Ability to drive performance improvements and deliver results in a high-pressure setting.
  </li>
  <li>
   Strong stakeholder management and collaboration skills.
  </li>
 </ul>
</div>


Real-Time Analyst (RTA)

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
</p></div><div><p>Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
</p></div><div><p>Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
</p></div><div><p>Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
</p></div><div><p>Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
</p></div><div><p>Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
</p></div><div><p>Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>Strong understanding of Calypso as a back-office system. Experience with settlements and accounting functionality within Calypso. Report generation.
</p></div><div><p>5-10 years of working experience in Calypso Functional Support Analyst role.
</p></div><div><p>calypso technical knowledge and functional knowledge is a must.
</p></div><div><p>Configuring and customizing the Calypso system to meet business requirements.
</p></div><div><p>Troubleshooting issues within the Calypso system, potentially providing solutions or escalating to the technical team.
</p></div><div><p>Providing support for Calypso-related issues, potentially through a ticketing system.
</p></div><div><p>Coordinating with other teams, such as front office and middle office.
</p></div><div><p>Production implementation and post-production support.
</p></div><div><p>Strong problem-solving skills and experienced in providing support in a fast-paced environment.
</p></div></div><p>Nice to have
</p><div><div><p>understating of multiple OS environments (Linux, Windows)
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: C1 Advanced
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Riyadh, Saudi Arabia
</p></div><p>Req. VR-115829
</p></div><div></div><div><div><p>Calypso
</p></div><div><p>BCM Industry</p>
</div><div><p>13/11/2025
</p></div><div><p>Req. VR-115829</p></div></div></div><p></p>

Calypso Back Office Support Consultant

Infinite pl

<div><div><b>Infinite pl</b>, is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.</div><div>
</div><div>
Infinite pl&rsquo;s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions. &quot;We're not just players; we're game-changers.&quot;</div><div></div><div><b><br>
Role Overview</b></div><div>
We are seeking a motivated and service-oriented <b>IT Support Analyst</b> to join our team. The ideal candidate will provide technical support across the company, ensuring the smooth operation of hardware, software, and network systems. This role plays a key part in delivering a reliable and seamless technology experience for all Infinite pl employees.</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3><ul><li>
Provide first-level support to employees for hardware, software, and network-related issues.</li><li>
Install, configure, and maintain company laptops, desktops, and peripherals.</li><li>
Troubleshoot and resolve user issues in a timely and professional manner.</li><li>
Support the onboarding and offboarding process by setting up and disabling user accounts and devices in coordination with People &amp; Culture Team.</li><li>
Ensure systems and applications are properly updated and secured.</li><li>
Maintain accurate records of IT assets and equipment.</li><li>
Assist in implementing IT policies, security practices, and preventive maintenance procedures.</li><li>
Support internal events and operations with IT setup and connectivity needs.</li><li>
Collaborate with other teams to continuously improve the employee IT experience.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications:</b></h3><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
0&ndash;2 years of experience in IT support or a similar role.</li><li>
Basic understanding of computer hardware, operating systems, and network fundamentals.</li><li>
Familiarity with Microsoft 365 and standard business applications.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to prioritize tasks and manage time effectively in a dynamic environment.</li><li>
Fluency in English is required.</li></ul><div>
Infinite pl &#65039; - where innovation meets logistics, and the journey is Infinitely boundless!</div><div>
Let's disrupt logistics together and explore infinite opportunities!</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

IT Support Analyst (Saudi Nationals)

Muller's Solutions

<div><p>M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.</p><p>
In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.</li>
<li>Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.</li>
<li>Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.</li>
<li>Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.</li>
<li>Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.</li>
<li>Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Systems, or a related field.</li>
<li>3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.</li>
<li>Strong understanding of workflow design, process mapping, and optimization techniques.</li>
<li>Proficient in analyzing business requirements and translating them into technical specifications.</li>
<li>Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.</li>
<li>Proven problem-solving skills and a proactive approach to identifying and resolving issues.</li>
<li>Ability to work collaboratively in a fast-paced, team-oriented environment.</li>
<li>Certifications in ITIL or other ITSM methodologies are a plus.</li>
</ul><p><b>Benefits</b></p><p>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Sundus

<div>
 <p>
  <strong>
   Position: Financial Analyst (Entry Level)
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Ar Rabi, Riyadh, Saudi Arabia
 </p>
 <p>
  <strong>
   Duration:
  </strong>
  Yearly Renewable Contract
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  The Entry-Level Financial Analyst at Sundus Global in Riyadh supports the finance department through data-driven analysis, reporting, and financial planning tasks. This position is ideal for fresh graduates or candidates with up to two years of experience who have a strong interest in financial analysis, budgeting, and forecasting. The role offers a valuable opportunity to develop technical and analytical skills in a professional, growth-oriented environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles and Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Assist in preparing and analyzing financial reports, forecasts, and performance metrics.
  </li>
  <li>
   Support budgeting and financial planning activities by gathering and validating data.
  </li>
  <li>
   Conduct variance analysis and identify trends or discrepancies in financial results.
  </li>
  <li>
   Contribute to monthly, quarterly, and annual financial reviews by providing key data insights.
  </li>
  <li>
   Help maintain and update financial models and dashboards using Excel or other analytical tools.
  </li>
  <li>
   Collaborate with accounting and operations teams to ensure accuracy in financial data.
  </li>
  <li>
   Prepare presentations and reports for senior management decision-making.
  </li>
  <li>
   Support internal and external audit processes by compiling relevant financial data.
  </li>
  <li>
   Monitor key financial indicators to support business performance and strategic planning.
  </li>
  <li>
   Generate ad hoc analytical reports as requested by management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications Required:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Finance, Accounting, Economics, or a related field (required).
  </li>
  <li>
   0&ndash;2 years of relevant experience; internships or academic projects in financial analysis are advantageous.
  </li>
  <li>
   Strong proficiency in Microsoft Excel; familiarity with financial modeling tools or software (Ramco) is a plus.
  </li>
  <li>
   Solid understanding of financial statements, ratio analysis, and business metrics.
  </li>
  <li>
   Strong analytical thinking and problem-solving abilities with attention to detail.
  </li>
  <li>
   Excellent written and verbal communication skills in English; Arabic proficiency is an advantage.
  </li>
  <li>
   Ability to work both independently and collaboratively across departments.
  </li>
  <li>
   High level of integrity, reliability, and professionalism.
  </li>
  <li>
   Self-motivated, detail-oriented, and eager to learn in a fast-paced environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Financial Analyst (Entry Level)

Müller's Solutions

<div>
 M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner
  </li>
  <li>
   Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues
  </li>
  <li>
   Assist in the onboarding and training of clients on Helix functionalities and best practices
  </li>
  <li>
   Document technical issues and solutions in detail to create a knowledge base for internal and customer use
  </li>
  <li>
   Collaborate with development and DevOps teams to understand client needs and implement effective solutions
  </li>
  <li>
   Stay current on Helix product updates and enhancements, effectively communicating changes to clients
  </li>
  <li>
   Participate in continuous improvement initiatives to refine support processes and tools
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Information Technology, or a related field
  </li>
  <li>
   2-4 years of experience in technical support, preferably in a software or version control environment
  </li>
  <li>
   Strong knowledge of Helix Core and experience with version control systems
  </li>
  <li>
   Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users
  </li>
  <li>
   Experience with scripting or automation tools to support troubleshooting efforts is a plus
  </li>
  <li>
   Strong communication skills and ability to work well in a remote team environment
  </li>
  <li>
   Customer-focused mindset with a commitment to providing exceptional support
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with CI/CD processes and tools
  </li>
  <li>
   Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies
  </li>
  <li>
   Previous experience in a remote support role or IT service management
  </li>
  <li>
   Relevant certifications in IT support or Helix administration are advantageous
  </li>
  <li>
   Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Why Join Us:
 <br/>
 <br/>
 Opportunity to work with a talented and passionate team.
 <br/>
 <br/>
 Competitive salary and benefits package.
 <br/>
 <br/>
 Exciting projects and innovative work environment.
</div>


BMC Helix Support / Technical Support Analyst-Remote

Explore 2438+ Is service support analyst in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.