it analyst

Cennox

<div>Providing first and second line technical support to end users on various issues and problems relating to hardware, software, and peripherals. You will also be responsible for responding to, documenting, and resolving service tickets in a timely manner. You must have excellent problem-solving skills to diagnose, evaluate and resolve complex problems, or when appropriate, escalate or route them appropriately.<br>
<br>
You will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. At Cennox, we have a range of platforms including desktops, laptops, mobile devices, and various software. Whilst you will be working independently, you will be part of a much wider team to share knowledge/skills and assist each other.<br>
<br>
The primary focus of this position will be US staff and operations, but you will be part of an international IT team providing global support when needed. This duration of this role will be approximately 6-12 months, and on-site at our Alpharetta office.<br>
<br>
<b>Duties &amp; Responsibilities:</b><ul><li>
Collaborate with Cennox staff to migrate mobile devices from MobiControl to Microsoft Intune.</li><li>
Assist Cennox staff with backing up and migrating data on mobile phones using Samsung Smart Switch and OneDrive.</li><li>
Managing mobile phones on Verizon Business web portal.</li><li>
Managing mobile apps and groups in our MDM (MobiControl / Intune).</li><li>
Configuring, issuing, and supporting end-user hardware including desktops, laptops, smartphones, and computing accessories.</li><li>
Asset and stock management.</li><li>
Ownership of user problems, technical diagnosis, and issue resolution for on-site or remote based employees.</li><li>
Maintain accurate records of user issues and solutions in the knowledge base.</li><li>
Systems administration including Active Directory, Office 365, and a variety of web-based SaaS products.</li><li>
All other duties as assigned.</li></ul><br>
<b>
Desirable Skills</b><div><div><div>
Word, excel, outlook</div><div> User creation</div></div><br>
<div><div>
Office 365</div><div> Exchange</div></div><br>
<div><div>
Mobile device setup</div><div> New PC/laptop builds</div></div><br>
<div><div>
SharePoint</div><div> Teams</div></div><br>
<div><div>
Printer troubleshooting</div><div> Diagnosing hardware/software issues</div></div><br>
<div><div>
Creation of technical documentation</div><div> Prioritizing incidents</div></div><br>
<div><div>
Active Directory</div><div> Network connectivity issue resolutions</div></div><br>
<div><div>
Windows 10/11</div><div> Entra ID/Intune</div></div></div><br>
<b>
Skills &amp; Requirements:</b><ul><li>
Ability to communicate clearly with non-tech savvy co-workers</li><li>
Demonstrated experience of working with IT</li><li>
Experience using an IT ticket management system, e.g. Freshservice</li><li>
Experience in hardware support troubleshooting issues with smartphones, laptops, desktops</li><li>
Experience with MDM (Mobile Device Management) for mobile phones</li><li>
Experience administering Office 365, Entra/Intune, Windows Server, and Active Directory (AD) is required</li><li>
Experience supporting Microsoft Office products</li><li>
Knowledge of Microsoft based desktops and server operating systems</li><li>
Excellent interpersonal skills via telephone and in writing</li><li>
Self-motivated and ability to learn and progress skills and knowledge within the IT industry</li></ul><br>
<b>
Physical Requirements:</b><ul><li>
Vision correctable to 20/20</li><li>
Finger dexterity for keyboarding and computer usage</li><li>
Ability sit or stand and stay focused for extended periods of time</li><li>
Ability to lift up to 20 lbs</li></ul><p><br>
</p><p>ERffunOGdW</p></div>

IT Analyst, Temporary Role

New Directions Technologies, Inc.

<div><div><div><div>Location:
</div></div><br>
<div><div>China Lake, CA</div>
</div><br>
<div><div>Status:
</div></div><br>
<div><div>Full Time</div>
</div><br>
<div><div>Job Description:
</div></div><br>
<div><div>Job Summary: Daily tasks include but are not limited to:<br>
<br>
Execute and oversee RMF Documentation and Compliance: Review the accuracy and traceability of all A&amp;A documentation within eMASS to support timely system authorization.<br>
<br>
Review documentation to ensure full compliance with cybersecurity policies and standards (DoD, DoW, DoN, and RMF).<br>
<br>
Conduct security control assessments and validations of a system's technical and non-technical security features to mitigate known threats and vulnerabilities effectively. These assessments should comprehensively identify and assess impacts while also taking into account existing risk mitigation strategies.<br>
<br>
Ensure the completion of all necessary RMF products and reporting in accordance with policy and in collaboration with the Security Control Assessor.<br>
<br>
Assist in updating any documentation related to risk assessments (such as Risk Assessment Reports, Plan of Actions &amp; Milestones, etc.) based on the results of assessments.<br>
<br>
Conduct the necessary vulnerability analysis to facilitate the mitigation and determination of residual risk as required.<br>
<br>
Provide support for the continuous monitoring program as needed, especially when System Level Continuous Monitoring results are essential to meet ongoing authorization requirements.<br>
<br>
Assist in contingency planning, testing, and execution as necessary.<br>
<br>
Support the incident response process and actively participate in meetings with the program team, offering updates on project status.<br>
<br>
Applicant should possess a strong understanding of the RMF process, as well as a working knowledge of eMASS, eMASSter, STIG Viewer, SCAP Compliance Checker (SCC), VRAM, and Visio applications.<br>
<br>
Excellent written and verbal communication skills, with an ability to clearly report on technical findings to both technical and non-technical stakeholders.<br>
<br>
Ability to work independently and manage multiple tasks in a fast-paced environment.<br>
Education/Experience:<br>
<br>
Due to the sensitive nature of the work, U.S Citizenship is required.<br>
<br>
Must be able to obtain and/or maintain a Security Clearance for duration of employment.<br>
<br>
Prior experience supporting Navy-specific systems or enterprise networks.<br>
</div>
</div><br>
<div><div>Education and Work Experience Requirements:
</div></div><br>
<div><div>Due to customer requirements, U.S Citizenship is required.<br>
<br>
Must be able to obtain and maintain a DoW Security Clearance for duration of employment.
<br>
<br>
BS - Computer Science or other technical field with a minimum of 4 yrs relevant work experience<br>
or 6 yrs relevant work experience in the planning, implementation, upgrading, and/or monitoring of security measures which make up the protection of corporate or government computer networks.
<br>
<br>
Capable of performing independently.<br>
<br>
IAM Level II certificate or higher (CAP, CASP+CE, CCISO, CISM, CISSP, GSLC, HCISPP) required.<br>
<br>
Salary: For Contract LCAT purposes the expected pay range for this position varies (possible $114,400 to $133,120) but is subject to change with experience and educational levels.
</div></div><br>
<div><div>Security Clearance:
</div></div><br>
<div><div>Secret</div></div></div></div>

IT Analyst (Validator, KTR-26-005)

Business Forecast Systems

<p>Join our team to deliver technical support while building hands-on experience in IT and QA.</p><p><b>Company Overview</b></p><p>Business Forecast Systems (BFS) is a software development and sales firm located in Waltham Massachusetts, 7 miles west of Boston. The company is best known for its Forecast Pro product line, the market leader in the area of business and demand forecasting. Our solutions are used by organizations ranging from mid-sized businesses to Fortune 500 companies and integrate with major ERP, supply chain, and demand planning systems.</p><p>As we expand into cloud-based offerings and pursue SOC 2 compliance, we are investing in strengthening our technical operations, security posture, and customer support capabilities.</p><p><b>Position Overview</b></p><p>BFS is seeking a <b>Customer Support &amp; IT Support Analyst </b>to join a small, high-impact team responsible for customer support, internal IT operations, and foundational security initiatives. <b>This is not a siloed support role.</b> You will be embedded across support, IT, security, and the product development team, making this an ideal position for someone looking to broaden their technical scope quickly.</p><p>You will serve as a <b>frontline technical resource</b> for customers and internal staff, while also contributing to IT administration and security/process improvements. This is a hands-on, fast-moving role where priorities shift and initiative is expected. You&rsquo;ll also have the opportunity to contribute to software quality assurance testing.</p><p>This is a hands-on role where individual contributions make a visible impact, offering an excellent opportunity to build technical expertise while working closely with both clients and colleagues. The ideal candidate is an innovative thinker who takes initiative, communicates effectively, thrives in a role with diverse responsibilities, and is eager to expand their technical skills and grow into increasingly technical responsibilities over time.</p><p>This role is based in our Waltham, MA office. Given the collaborative and hands-on nature of the position, we expect team members to work primarily in the office (approximately 80&ndash;90% of the time), with some flexibility as needed.</p><p><b>Responsibilities of the Position</b></p><p>The successful applicant will be part of a small, dedicated team and play an important role in several areas including:</p><p><b>Customer Technical Support (Primary Priority)</b></p><ul><li>Serve as the first point of contact for customer issues via email, phone, and Microsoft Teams</li><li>Troubleshoot software, installation, licensing, and environment-related issues</li><li>Guide customers through resolution steps and ensure successful outcomes</li><li>Escalate complex issues to development or QA with clear documentation</li></ul><p><b>Internal IT Operations</b></p><ul><li>Provide day-to-day IT support for employees (hardware, software, access issues)</li><li>Manage user accounts, permissions, and basic system administration tasks</li><li>Maintain and monitor system reliability across internal tools</li><li>Assist with software/hardware deployments, updates, and endpoint configuration</li></ul><p><b>Security &amp; Compliance (SOC 2 Readiness)</b></p><ul><li>Support implementation of security controls and policies</li><li>Assist with device monitoring, access control, and audit readiness efforts</li><li>Help maintain documentation for compliance initiatives</li><li>Partner with leadership on improving security posture over time</li></ul><p><b>Cross-Functional Support</b></p><ul><li>Assist with Salesforce administration and data support tasks</li><li>Support website updates (WordPress or similar platforms)</li><li>Collaborate with QA and product teams as needed</li><li>Contribute to process improvements across support and IT workflows</li></ul><p><b>Requirements for the Position</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field (or equivalent experience)</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication skills (written and verbal)</li><li>Solid understanding of Windows environments and Microsoft Office</li><li>Ability to manage multiple priorities in a fast-paced environment</li></ul><p><b>Bonus Qualifications</b></p><ul><li>Experience with technical support or help desk environments</li><li>Familiarity with SaaS or cloud-based applications</li><li>Exposure to security and compliance frameworks (SOC 2, ISO 27001, etc.)</li><li>Experience with identity and access management tools (IdP, SSO, MFA)</li><li>Familiarity with endpoint management solutions (MDM, device monitoring)</li><li>Basic knowledge of networking, scripting, or system administration</li><li>Experience with Salesforce or similar CRM platforms</li><li>Familiarity with WordPress or web technologies</li></ul><p>BFS offers competitive salaries and excellent benefits.</p><p>Please send resume and salary requirements to jobs@forecastpro.com.</p><p><b>Total Compensation: </b>$60,000+, depending on experience</p><p>Job Type: Full-time</p><p>Pay: From $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Parental leave</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Customer Support & IT Analyst

Khalid Pup Tech

<p><b>Key Responsibilities</b></p><p><i>We are seeking a skilled IT Support Analyst to deliver reliable technical support and operational IT services across our Muscat operations. The role combines hands‑on troubleshooting, systems administration tasks and stakeholder‑facing support to ensure high availability and user productivity.</i></p><p>Primary responsibilities</p><ul><li>Act as second‑line support for escalated incidents from the helpdesk: diagnose and resolve desktop, application, network and endpoint issues.</li><li>Manage user accounts, permissions and group policies in Active Directory/Azure AD; administer Microsoft 365 services.</li><li>Support endpoint management including imaging, patching, software deployment and device lifecycle management (Intune/SCCM or equivalent).</li><li>Troubleshoot network connectivity, VPN, printers and common infrastructure issues; liaise with networking teams for complex incidents.</li><li>Perform system health checks, monitoring, log analysis and incident remediation; participate in change windows and maintenance activities.</li><li>Maintain and improve runbooks, knowledgebase articles and operational documentation.</li><li>Assist with application support, deployments, integrations and basic scripting/automation (PowerShell).</li><li>Support IT asset management, procurement and vendor coordination.</li><li>Provide technical guidance to helpdesk staff and perform user training as required.</li><li>Participate in on‑call rota and provide timely responses to critical incidents and outages.</li></ul><p>Required qualifications &amp; skills</p><ul><li>2+ years&rsquo; experience in IT support, systems administration or analyst role.</li><li>Strong troubleshooting skills across Windows desktop/server environments and Microsoft 365; macOS experience advantageous.</li><li>Practical experience with Active Directory/Azure AD, Group Policy, Intune/SCCM and common enterprise tools.</li><li>Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS), VPNs and printer systems.</li><li>Basic scripting/automation skills (PowerShell or similar) and familiarity with ITSM/ticketing platforms (ServiceNow, Zendesk or equivalent).</li><li>Good analytical, documentation and communication skills in English; Arabic advantageous.</li><li>Relevant certifications (Microsoft, CompTIA Network+/A+, ITIL Foundation) desirable.</li><li>Legal right to work in Oman and ability to travel to Muscat sites as required.</li></ul><p>What we offer</p><ul><li>Competitive Oman‑market salary and benefits.</li><li>Professional development and certification support.</li><li>Clear progression paths to senior systems, network or security roles and exposure to regional IT projects.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: RO25.200 - RO50.200 per hour</p><p>Work Location: On the road</p>

IT support analyst

FLUIDRA

<p></p><div><div><div><div><div>Posting Start Date: 4/7/26
</div></div></div></div><p></p><div><div><div><div><div>Fluidra&rsquo;s looking for an <b>IT Business Analyst</b> to join our team in Portland, TN.</div><br>
<div></div><div><b>WHAT YOU WILL CONTRIBUTE</b></div>
<div>The IT Business Analyst is responsible for analyzing business processes, defining system requirements, and supporting functional optimization of the ERP and related business applications. The role focuses on process improvement, standardization, ensuring business requirements are clearly translated into system solutions, and support/maintenance of the solution(s). Additionally, you will:</div>
<ul><li>Partner with business users to document current-state processes and define future-state requirements.</li>
<li>Provide introductory training to new users and topic-specific guidance to existing users.</li>
<li>Propose and evaluate improvements to existing ERP functionality.</li>
<li>Support testing, validation, and user acceptance activities.</li>
<li>Create functional and training documentation.</li>
<li>Support continuous improvement initiatives across business units.</li><br>
</ul><div></div><div><b>WHAT WE SEEK</b></div>
<ul><li>2+ years&rsquo; experience working with Epicor ERP.</li>
<li>Hands-on experience working within ERP-centric environments, supporting business-critical systems.</li>
<li>Experience collaborating with cross-functional teams, including business stakeholders, IT teams, and external partners.</li>
<li>Excellent interpersonal and communications.</li>
<li>Ability to work independently and also under guidance.</li>
<li>Solid relationship building capability.</li>
<li>Strong verbal communication skills.</li><br>
</ul><div></div><div><b>EDUCATION</b></div>
<ul><li>Bachelor&rsquo;s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.</li><br>
</ul><div></div><div><b>WHAT WE OFFER</b></div>
<div>An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:</div>
<ul><li>3 weeks of Paid vacation</li>
<li>11 paid Holidays</li>
<li>Full range of health benefits including medical, dental &amp; vision, short &amp; long-term disability</li>
<li>401(K) matching (100% of first 3% contributed, 50% of the next 2%)</li>
<li>Health and wellness programs / gym reimbursement</li>
<li>Educational assistance up to $7,000 per year</li>
<li>Company sponsored FUN events!</li>
<li>Generous product discounts</li><br>
</ul><div></div><div><b>WHO WE ARE</b></div>
<div>Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry&rsquo;s most recognized and trusted brands: Polaris&reg;, Jandy&reg;, CMP, S.R. Smith, and Zodiac&reg;. We also sell products under the Cover‐Pools&reg;, iAquaLink&reg;, Grand Effects&reg;, Dell&reg; and Nature2&reg; names. With these combined resources we&rsquo;re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.</div><br>
<div></div><div>Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: <i>passion for success, honesty &amp; trust, customer collaboration, teamwork and inclusion, learn and adapt, </i>excellence and innovation.</div><br>
<div></div><div>Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.</div></div></div></div></div></div><p></p>

IT Business Analyst

CTI Clinical Trial and Consulting Services

<div>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 The Information Technology Validation Analyst provides systems support for end-users, prepares, executes and documents test cases and also prepares validation documentation. This position globally supports staff members in multiple clinical trial departments.
 <br/>
 <br/>
 <strong>
  What You'll Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute test cases for clinical applications following a structured format defined by CTI SOPs
  </li>
  <li>
   Document test case execution results in accordance with CTI SOPs
  </li>
  <li>
   Prepare validation plans and validation summary reports
  </li>
  <li>
   Review, and gain approval from manager, all change controls associated with the validated systems in accordance with CTI SOPs
  </li>
  <li>
   Ensure test scripts challenge the functional requirements and adequately demonstrates that the application meets the expectations of the end-user
  </li>
  <li>
   Revise test scripts, as necessary, based on requirement changes or upgrades in application functionality
  </li>
  <li>
   Execute test scripts accurately to produce evidence that the system consistently performs its intended functions reliably, proving the software functions properly
  </li>
  <li>
   Provides ongoing support to end-users during the implementation and continued use of validated platforms, ensuring that appropriate training, support and maintenance is provided
  </li>
  <li>
   Proactively identify areas where automation can improve the validation testing process
  </li>
  <li>
   Train end-users as needed on IT systems and enhancements
  </li>
  <li>
   Monitor and implement new releases to systems/software as they become available
  </li>
  <li>
   Maintain necessary documentation in accordance with CTI SOPs
  </li>
  <li>
   Meet all project deadlines on time and on budget
  </li>
  <li>
   Provide support to other areas within the IT department as necessary
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Bring:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 &ndash; 4 years&rsquo; experience executing test cases for large end-user facing applications
  </li>
  <li>
   Experience with both manual and automated testing processes
  </li>
  <li>
   Experience with writing test cases
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About CTI
  <br/>
  <br/>
 </strong>
 CTI Clinical Trial and Consulting Services is a global, privately held, full-service clinical contract research organization (CRO) focused on the advancement of treatments for chronically and critically ill patient populations. We assist clinical research throughout the lifecycle of development, from drug concept to commercialization. CTI is headquartered in the Greater Cincinnati, OH region with global operations in collaboration with pharmaceutical, biotechnology, and medical device firms. For more information, visit www.ctifacts.com
 <br/>
 <br/>
 <strong>
  Why CTI?
  <br/>
  <br/>
 </strong>
 Advance Your Career &ndash; We support career progression through a structured mentoring program and leadership courses that provide the support needed to grow. We also value ongoing education and training through tuition reimbursement and a dedicated training department.
 <br/>
 <br/>
 Join an Award-Winning and Valued Team &ndash; We have an award-winning unparalleled culture that can be felt by our employees across 60 countries. We support a work-life balance and the importance of time with family by offering generous health benefits and vacation packages, hybrid work from home opportunities, and paid parental leave. We also encourage care for the world around us through our unique CTI Cares program.
 <br/>
 <br/>
 Make a Lasting Impact &ndash; We focus on moving medicine forward by working on treatments for chronically and critically-ill patients, who depend on us to bring life-changing therapies to market.
 <br/>
 <br/>
 <strong>
  Important Note
  <br/>
  <br/>
 </strong>
 In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our team will reach out to you directly from an @ctifacts.com email address to guide you through our interview process. Please ensure you are applying for jobs directly on our website (www.ctifacts.com) or from our verified LinkedIn page.
 <br/>
 <br/>
 <strong>
  Please Note
  <br/>
  <br/>
 </strong>
 We will never communicate with you via Microsoft Teams or text message
 <br/>
 <br/>
 We will never ask for your bank account information at any point during the recruitment process
</div>


IT Validation Analyst

Fresh Express

<div><p>The Sr. IT Service and Support Analyst is responsible for delivering reliable end-user support while coordinating the daily activities of a distributed team of IT support technicians across multiple U.S. locations. This role is primarily a hands-on technical role, with added responsibility for task coordination, workload tracking, and team follow-ups to ensure consistent service delivery.</p><p><b>
Duties and Responsibilities:</b></p><h2 class="jobSectionHeader"><b>
Technical Support</b></h2><ul><li>
Provide Tier 2/3 support for Windows 10/11, Microsoft 365, and mobile devices.</li><li>
Troubleshoot hardware, software, and access issues.</li><li>
Support onboarding/offboarding and new device provisioning.</li><li>
Act as an escalation point for complex issues.</li></ul><h2 class="jobSectionHeader"><b>
Team Coordination</b></h2><ul><li>
Coordinate workload across 6 distributed technicians.</li><li>
Monitor ticket queues and ensure timely follow-up.</li><li>
Track task completion and enforce accountability on other IT technicians</li><li>
Provide guidance and support to IT technicians.</li><li>
Conduct regular check-ins.</li></ul><h2 class="jobSectionHeader"><b>
Operational Oversight</b></h2><ul><li>
Ensure adherence to Service Level Agreement SLAs.</li><li>
Identify recurring issues and follow up on resolution.</li><li>
Maintain documentation and procedures.</li><li>
Ensure consistent follow-up on all assigned tickets and tasks.</li></ul><p><b>
Requirements, Education and Experience:</b></p><ul><li>
Bachelors degree in Computer Science or equivalent experience preferred</li><li>
CompTIA A+ or other IT Support Professional Certificate preferred
</li><li>5+ IT support experience.</li><li>
1+ years team lead experience.</li><li>
Strong Windows and Microsoft 365 knowledge.</li><li>
Experience with mobile devices.</li><li>
Strong organizational skills.</li><li>
Travel to other plant locations throughout the US</li></ul><p><b>
Other Information:
</b></p><p>The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.</p></div>

Sr. IT Analyst Service and Support

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