it analyst

SMS Data Products Group, Inc

<div>Overview:
<p>
SMS is hiring an IT IT Policy Analyst to support our AFCENT NOSC contract at Shaw Air Force Base in Sumter, SC. This is a great position to learn from a talented team with opportunities for advancement.</p><p></p><p>
As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.</p><p></p><p><br>
SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers&rsquo; missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.</p><p></p><div><br>
Submit your resume today!</div>
Responsibilities:
<div><b>
Responsibilities</b></div><ul><li>
Provide support to leadership for analysis and development of DoD information technology, cybersecurity, and data policy, processes, and standards.</li><li>
Interpret and analyze existing and new DoD and U.S. Government policy for applicability and alignment to the AFCENT mission.</li><li>
Author specific policy documentation and memorandum applicable to AFCENT A6 mission.</li><li>
Synthesize complex policy and technical matters into clear, effective policy documents written in accordance with U.S. Government &ldquo;plain language&rdquo; requirements.</li><li>
Coordinate formal and informal stakeholder review and revision of AFCENT A6 policy documentation and memorandum.</li><li>
Participate, support, and represent AFCENT A6 in internal and external policy working groups and meetings.</li><li>
Provide recommendations to AFCENT A6 customer on new and improved policy artifacts to improve mission enablement and delivery.</li><li>
Establish and maintain a repository of policy documentation and memorandum and develop processes for sharing new and updated information with supported units.</li><li>
Train NOSC personnel on the new and updated policies and memorandums as applicable.</li><li>
Prepare briefings and reports to AFCENT leadership on policy development or major revisions</li><li><div>
</div></li></ul>
Qualifications:<p></p><div><b><br>
Qualifications</b></div><ul><li>
B.S. in related field and 5 or more years&rsquo; relevant experience or 7 or more years&rsquo; relevant experience</li><li>
ITIL Foundation (candidate has up to 60 days to acquire ITIL Foundation certification</li><li>
Excellent written and verbal communication skills</li><li>
Technical writing experience</li><li>
Ability to multi-task on various projects at the same time</li><li>
Excellent organization skills</li><li>
Good public speaking / training skills to train NOSC personnel on new and updated policies</li><li>
Experience and familiarity of DoD and U.S. Government policy</li><li>
Flexibility and professionalism to communicate clearly with all levels of the government</li><li>
Active DoD Secret security clearance or the ability to obtain an Interim Secret clearance</li></ul><div></div><div><b><br>
SMS is an Equal Opportunity Employer. </b><b>All qualified applicants will receive consideration for employmen</b><b>t </b><b>without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</b></div></div>

IT Policy Analyst

Capco

<div><p><b><i>Please note we are looking to speak to individuals already based in the Doha as a first priority.</i></b></p>
<p><i>
Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco's cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.</i></p>
<p></p>
<p>IT Business Analyst<br>
Location: Doha | Practice Area: Business Consulting | Type: Permanent</p>
<p><b>
Drive clarity, enable change, and translate business needs into impactful technology solutions.</b></p>
<p><b>
The Role</b><br>
As an IT Business Analyst, you'll work closely with stakeholders across business and technology to shape requirements, improve processes, and support the delivery of high-quality digital solutions. Based in Doha, this role plays a key part in bridging business needs with technical delivery in complex environments.</p>
<p><b>
What You'll Do</b></p>
<ul>
<li>Elicit, analyse, and document business and functional requirements across technology initiatives</li>
<li>Act as a bridge between business stakeholders and delivery teams to ensure shared understanding</li>
<li>Support process improvement initiatives using structured analysis and best-practice frameworks</li>
<li>Contribute to solution design, testing, and implementation activities</li>
<li>Communicate clearly with stakeholders in both Arabic and English across workshops and forums</li>
</ul>
<p><b>What We're Looking For</b></p>
<ul>
<li>Proven experience as an IT or Business Analyst within complex programmes or projects</li>
<li><b>Fluency in Arabic and English</b> (spoken and written)</li>
<li><b>One of the following certifications is required:</b> CBAP or PMI-PBA</li>
<li>Strong requirements management, documentation, and stakeholder engagement skills</li>
<li>Experience working with technology teams and understanding system delivery lifecycles</li>
<li>Experience within consulting or advisory environments</li>
<li>Exposure to public sector, financial services, or large-scale transformation programmes</li>
<li>Familiarity with Agile, Waterfall, or hybrid delivery models</li>
<li>Experience facilitating workshops and change initiatives</li>
<li>Knowledge of data, digital, or enterprise platforms</li>
</ul>
<p><b>Why Join Capco</b></p>
<ul>
<li>Deliver high-impact solutions for leading organisations across the region</li>
<li>Work in a collaborative, flat, and entrepreneurial consulting culture</li>
<li>Access continuous learning, training, and industry certifications</li>
<li>Be part of a team shaping the future of digital transformation</li>
<li>Help drive meaningful change through technology-enabled consulting</li>
</ul>
<p>We offer a competitive, people-first benefits package designed to support every aspect of your life.</p>
<p><b>
Inclusion at Capco</b><br>
We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know &ndash; we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration &ndash; a mindset that shapes how we work with clients and each other every day.</p></div><p></p>

IT Business Analyst - Doha

Audubon Companies

<div><p><b>JOB DESCRIPTION</b><b>:
</b></p><p>The IT Security Analyst II is responsible for monitoring, analyzing, and remediating security threats across the organization's IT environment. This role supports day-to-day security operations while also taking ownership of recurring security processes, incident investigation, control administration, compliance documentation, and security improvement initiatives. The analyst will work closely with IT, the Security Operations Center (SOC), business stakeholders, and external partners to strengthen email security, endpoint protection, identity and access management, cloud productivity platform security, security awareness, and audit readiness.</p>
<p>
</p><p><b>PRIMARY RESPONSIBILITIES</b><b>:
</b></p><ul><li>Monitor, triage, and investigate reported phishing attempts, suspicious emails, account activity, endpoint events, and other user-reported or system-generated security incidents; coordinate containment, remediation, and escalation as required.</li>
<li>Review and analyze alerts from SOC services, SIEM platforms, endpoint protection tools, identity systems, Microsoft 365 security controls, and threat intelligence sources; identify trends, false positives, recurring risks, and opportunities for improved detection.</li>
<li>Tune and maintain email security controls, including spam, phishing, impersonation, and malware filtering; recommend and implement rule changes to reduce risk while minimizing business disruption.</li>
<li>Administer phishing simulation campaigns, security awareness training, user follow-up, and reporting; partner with IT and business leaders to improve user resilience against social engineering threats.</li>
<li>Administer and support endpoint protection, internet security, zero-trust desktop controls, and related security platforms; assist with configuration reviews, exception handling, policy updates, and troubleshooting.</li>
<li>Monitor Microsoft 365 user account security, email activity, conditional access signals, risky sign-ins, and related security posture indicators; support remediation of compromised or high-risk accounts.</li>
<li>Support vulnerability management and security hygiene activities by reviewing findings, coordinating remediation with IT teams, validating corrective actions, and documenting risk exceptions where appropriate.
</li><li>Maintain ISMS records, evidence repositories, control documentation, incident records, and audit support materials for ISO 27001 and other compliance or customer-driven security requirements.
</li><li>Participate in incident response activities, risk assessments, tabletop exercises, process improvement initiatives, and security projects; contribute practical recommendations that reduce operational risk and improve security maturity.
</li><li>Prepare recurring metrics, status updates, and management-level summaries related to security incidents, user awareness, control effectiveness, compliance activities, and open remediation items.
</li><li>Provide security guidance to IT staff and non-technical users, balancing risk reduction with business continuity and practical user support.</li>
</ul>
<p></p><p><b>Health, Safety, and Environmental Responsibilities:</b></p>
<ul>
<li>All employees are responsible for supporting Audubon Companies' Health, Safety, and Environmental (HSE) policies and procedures. This includes:</li>
<li>Performing duties in a manner that protects personal and team health and safety</li>
<li>Participating in required HSE training, meetings, and reporting activities</li>
<li>Identifying and reporting hazards, near misses, and unsafe conditions</li>
<li>Following safe work practices and complying with applicable regulatory requirements</li>
</ul>
<p></p><p><b>EXPERIENCE AND SKILL REQUIREMENTS</b><b>:</b></p>
<ul>
<li>Bachelor's degree in Information Security, Computer Science, Engineering, Information Technology, or related field, or equivalent combination of education, training, and experience.</li>
<li>Three to five years of experience in IT security, cybersecurity operations, infrastructure security, identity administration, incident response, or a closely related IT role.</li>
<li>Hands-on experience with security tools and platforms such as SIEM, endpoint detection and response, endpoint protection, email security, identity and access management, vulnerability management, and Microsoft 365 security administration.</li>
<li>Working knowledge of phishing analysis, incident triage, endpoint investigation, identity-related threats, cloud productivity platform security, and common attack techniques.</li>
<li>Experience administering or supporting Okta, Microsoft 365, endpoint protection, internet security, and zero-trust or conditional access controls preferred.</li>
<li>Understanding of ISMS practices, security policies, risk management, audit evidence collection, and compliance frameworks such as ISO 27001.</li>
<li>Ability to analyze security events, document findings clearly, prioritize risk-based remediation activities, and communicate practical recommendations to technical and non-technical audiences.
</li><li>Strong written and verbal communication skills in English; Spanish proficiency is a plus but is not required.
</li><li>Ability to work independently, manage recurring security responsibilities, collaborate across teams, and support occasional after-hours incident response or planned security activities when business needs require.
</li><li>Relevant certifications such as CompTIA Security+, CySA+, SSCP, GSEC, CISSP, CISM, or Microsoft security certifications are preferred.</li>
</ul>
<p></p><p><b>No Recruiters, please!</b></p>
<p>
Equal Opportunity Employer/Veterans/Disabled</p></div>

IT Security Analyst II

ARAMCO CONTRACTOR

<ul><li>Software consulting experience, preferably in oil and gas.</li><li>Digital transformation expertise.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Experience in technology evaluation agent technical and business requirements.</li><li>BS degree in Computer Science or equivalent or in any engineering discipline.</li><li>Minimum 5 years' experience installation, management, and configuration.</li></ul><p>Pay: ﷼1,000.00 - ﷼2,000.00 per day</p><p>Work Location: In person</p>

IT Systems Analyst

WK Kellogg Co

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 120 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.
<br><br>
TheSenior IT Business Analyst - Analyticsrole serves as a critical link between business stakeholders and IT by translating data, reporting, and analytics needs into clear, actionable requirements and scalable solutions. The Sr. Analyst, IT Business ensures analytics platforms, reporting capabilities, and data products are effectively leveraged to provide reliable metrics, meaningful insights, and decision support that enable operational execution, performance management, and strategic planning across the business.
<br><br>
<ul>
<li>Reports to: Director or Senior Director IT</li>
<li>Supervisory: May supervise IT Support Teams, Service Operations Personnel, or contractors</li>
<li>Peer Relationships: Sr. Business Relationship Manager, Infrastructure Engineer, Sr. IT Service Manager</li>
<li>Key contacts: IT Leadership Team, Internal user community, external IT service providers, internal audit, cross‑functional business partners, leadership, and management in multiple business areas.</li>
</ul>
HERE'S WHAT YOU'LL BE DOING
<br><br>
Demand Management
<br><br>
<ul>
<li>Partner with business stakeholders to gather, assess, and manage data and analytics requirements in alignment with business priorities and established IT processes.</li>
<li>Facilitate prioritization of analytics requests based on business value, technical feasibility, resource availability, and strategic alignment.</li>
<li>Collaborate with business partners to develop business cases and support demand intake, evaluation, and decision-making.</li>
<li>Partner with business owners to refine scope, clarify priorities, and manage expectations throughout the request lifecycle.</li>
<li>Educate users on platform capabilities, limitations, and best practices to improve solution adoption and effective use.</li>
</ul>
Analytics Requirements Solution Definition
<br><br>
<ul>
<li>Proactively engage with business stakeholders to understand business needs, pain points, data requirements, and desired outcomes</li>
<li>Translate business needs into clear functional requirements, business rules, use cases, and acceptance criteria for technical teams.</li>
<li>Document current-state and future-state processes, data requirements, assumptions, and dependencies to support solution design and implementation.</li>
<li>Partners with architects, data engineers, data scientists, developers, and other IT colleagues design fit-for-purpose data and analytics solutions and evaluate design trade-offs.</li>
</ul>
Delivery and Support
<br><br>
<ul>
<li>Lead projects and enhancements to implement, optimize, or expand analytics solutions across analytics platforms, including dashboards, reports, scorecards, and data flows.</li>
<li>Coordinate testing activities, including system testing and user acceptance testing (UAT), to validate that solutions meet business requirements and quality expectations.</li>
<li>Support stabilization of deployed solutions by troubleshooting issues, monitoring performance, and coordinating resolution of defects or enhancement needs.</li>
<li>Coordinate transition of analytics solutions for ongoing support, including documentation, knowledge transfer, and collaboration with support teams and end users.</li>
<li>Monitor user adoption and solution effectiveness after deployment and identify opportunities for enhancement or continuous improvement based on feedback and business needs.</li>
</ul>
Governance, Standards, Quality, and Continuous Improvement
<br><br>
<ul>
<li>Promote adherence to company data standards, governance expectations, and analytics processes and practices.</li>
<li>Support data quality, reporting accuracy, and validation activities to improve consistency, trust, and usability of analytics outputs.</li>
<li>Drive continuous improvement of analytics solutions, processes, and documentation to enhance efficiency, effectiveness, and user experience.</li>
</ul>
Innovation
<br><br>
<ul>
<li>Assess new vendor-released features and capabilities to determine their applicability and value in improving analytics platforms and business outcomes.</li>
<li>Evaluate and pilot new analytics capabilities, tools, or approaches to determine feasibility, business value, and potential for broader adoption.</li>
<li>Monitor emerging analytics tools, market trends, and identify potential use cases that could improve automation, reporting efficiency, insight generation, or user experience.</li>
</ul>
Qualifications
<br><br>
<ul>
<li>Bachelor’s degree in information technology, Computer Science, Data Analytics, Business Analytics, or a related technical field. Master’s degree in information technology, Computer Science, Data Analytics, Business Analytics, or a related technical field is preferred.</li>
<li>5+ years of experience in IT, analytics, business analysis, data analysis, or a related field.</li>
<li>Experience partnering with business stakeholders to gather requirements, analyze business processes, and translate business needs into functional requirements and solution recommendations.</li>
<li>Strong data and analytics skills, including experience with SQL, data manipulation, data flows, integration of multiple data sources, and reporting or data visualization tools.</li>
<li>Experience supporting analytics solutions such as dashboards, reports, scorecards, or other data products through requirements, testing, implementation, and ongoing support.</li>
<li>Knowledge of data quality, reporting validation, and governance practices that support accurate, consistent, and reliable analytics outputs.</li>
<li>Strong problem-solving, communication, and collaboration skills, with the ability to work effectively in a cross-functional team environment.</li>
<li>Proficiency in Microsoft Office applications and the ability to manage multiple priorities in a fast-paced environment.</li>
<li>Experience with modern data platforms such as Snowflake, Databricks, or preferred similar technologies.</li>
<li>Experience with data visualization tools such as Power BI or similar platforms.</li>
<li>Experience with analytics tools or programming languages such as SQL, Python, R, or similar technologies preferred.</li>
<li>Experience using data analysis or data mining techniques to support business insights and decision-making preferred.</li>
<li>Certifications related to data analytics, business analysis, or reporting tools (for example, CompTIA Data+ or similar) preferred.</li>
<li>ITIL Foundation or similar service management certification preferred.</li>
</ul>
<b>Salary Range:</b> $145,120 - $181,400
<br><br>
Salary pay ranges are determined by role and level. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, certifications, qualifications, relevant education or training, and local market conditions.
<br><br>
At WK Kellogg Co, our success depends on our most vital asset — our people. That’s why we’re committed to providing you with benefits and programs that support your Total Health and your journey to be and feel your best — physically, financially, emotionally, and socially.
<br><br>
Although subject to change, the below are the benefits currently offered in association with this position:
<br><br>
<ul>
<li>Incentive Plan bonus eligibility</li>
<li>Health, dental and vision insurance</li>
<li>Savings and Investment Plan with Company match and contribution</li>
<li>Paid Time Off (includes paid sick time)</li>
<li>11 Paid Holidays</li>
<li>Life Insurance, AD and D Insurance and STD/LTD</li>
<li>Tuition reimbursement, adoption assistance for eligible employees</li>
<li>Employee recognition program</li>
</ul>
The above offerings are subject to the terms of WKKC policies, which will control in the event of a conflict with the above descriptions.
<br><br>
Our comprehensive and competitive benefits not only deliver value to you and your family, but also offer choice to meet your unique needs and knowledge to empower confident decision-making.
<br>ABOUT WK KELLOGG CO
<br>At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder’s passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includesFrosted Flakes, Rice Krispies, Froot Loops, Kashi,Special K, Raisin Bran,Frosted Mini Wheats, andBear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visitwww.wkkellogg.com.
<br>If we can help you with a reasonable accommodation throughout the application or hiring process, please emailTalentAssist@wkkellogg.com
<br><br>
THE FINER PRINT
<br><br>
The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.
<br><br>
WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
<br><br>
<b>For US applicants:</b><br>
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.
<br>Let’s create gr-r-reat days,
<br>WK Kellogg Co Recruitment

Senior IT Business Analyst - Analytics

Texas Oncology

<div>Overview:<p></p><div><b><br>
The US Oncology Network </b>is looking for an <b>IT Operations Analyst Summer Intern</b> to support our <b>Richardson, Texas location</b>. This is a full-time summer internship with a schedule of M - F, 8:00am - 5:00pm.</div><div></div><div><br>
Our Information Technology team offers a collaborative, family-first culture with strong mentorship, meaningful project exposure, and the opportunity to build practical skills in end-user support, device deployment, and IT operations. This internship is designed to provide valuable real-world experience for students interested in growing a career in information technology.</div><div></div><div><br>
As a part of <b>The</b> <b>US Oncology Network</b>, <b>Texas Oncology</b> delivers high-quality, evidence-based care to patients close to home. <b>Texas Oncology </b>is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, <b>Texas Oncology</b> treats half of all Texans diagnosed with cancer on an annual basis.</div><div><br>
</div><div><b>The</b> <b>US Oncology Network</b> is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. <b>The</b> <b>US Oncology Network</b> is supported by <b>McKesson </b>Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.</div><div></div><div><b><br>
Why work for us?</b></div><div>
Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.</div><div></div><div><b><br>
What does the IT Operations Analyst Summer Intern position do?</b></div><div>
The <b>IT Operations Analyst Summer Intern</b> assists with day-to-day computer support operations, including basic troubleshooting, device setup, equipment preparation, and hardware/software installation. This role supports the IT team by helping answer support requests, document incidents, prepare devices for deployment, and assist with inventory receiving and shipping activities. The intern will gain exposure to end-user support, PC imaging, and IT service processes while learning company standards and best practices. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.</div>
Responsibilities:
<div><b><i>
The essential duties and responsibilities (including, but not limited to):</i></b></div><br>
<div></div><ul><li>
Assist with first-level IT support by answering end-user calls and tickets, troubleshooting and resolving routine issues with computers, printers, copiers, and common software; escalate more complex issues as needed.
</li><li>Provide basic system maintenance support to help optimize PC performance, including disk checks, defragmentation and end-user email assistance.</li><li>
Perform basic troubleshooting for laptops, desktops, monitors, mobile devices, and standard business applications.</li><li>
Document and track end-user issues, network issues, service requests, vendor communications, hardware/software orders and support activities, ensuring accurate and timely updates.
</li><li>Support user account administration by assisting with setup or deactivation of user IDs in practice management system and submitting requests to the corporate office in file server and email access.
</li><li>Assist with PC set-up, including imaging computers, installing software, and preparing devices for deployment.
</li><li>Receive, process, and ship desktops, laptops, and accessories; help maintain inventory organization and asset tracking records.</li><li>
Assist with PC refresh initiatives, including supporting device upgrades and replacements, coordinating basic user migrations to new equipment, and helping ensure systems meet security and compliance requirements for audit readiness</li><li>
Collaborate with IT team members on day-to-day operations, maintenance activities, and ongoing support needs.
</li><li>Help maintain documentation, process updates, and participate in team projects and other assigned learning opportunities.</li></ul>
Qualifications:
<div><b>
The ideal candidate will have the following background and experience:</b></div><br>
<div></div><ul><li>
Currently pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field strongly preferred.</li><li>
Previous computer network experience is a plus</li><li>
Basic understanding of Windows computers, Microsoft Office, mobile devices, and common workplace software applications.</li><li>
Interest in learning about desktop support, device deployment, networking, and IT service operations.</li><li>
Strong organizational skills, attention to detail, and willingness to learn new technologies and processes.</li><li>
Must have strong communication, excellent customer service, and teamwork skills.</li></ul><div></div><div><b><br>
PHYSICAL DEMANDS :</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Requires vision and hearing corrected to normal range.<br>
<br>
<b>WORK ENVIRONMENT :</b><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment requiring frequent interaction with practice management and staff.</div></div>

IT Operations Analyst Summer Intern - Richardson, Tx

Magna Legal Services

<div><div><b>About Us:</b></div><div>
</div><div>
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.</div><div></div><div><b><br>
About Maggie</b><br>
Maggie is Magna's digital court reporter product. Court reporters use Maggie live, during real depositions and proceedings, to capture the official record. When Maggie works well, no one notices. When something goes wrong, proceedings can stop. The stakes are real, and the people on the other end of the line are professionals who need help fast.<br>
We're roughly doubling our user base over the next year and creating our first dedicated support team for the product. This is a founding role for that team.</div>
<div></div>
<div><b>The role</b><br>
You're the first call when a court reporter has an issue with Maggie. Sometimes the issue is the product. Sometimes it's a laptop, a network, or a misconfigured headset. Sometimes the user just needs to be walked through a feature they haven't used before.<br>
Your job is to triage quickly, resolve what you can, route what you can't, and make sure the user is never left waiting &mdash; especially if a deposition is happening right now.<br>
You'll work closely with our Support Supervisor and Product Subject Matter Expert, the Magna IT team for hardware and network issues, and occasionally our engineering partners for product bugs. You'll also help build the knowledge base, runbooks, and training material we don't have yet &mdash; because we're starting from scratch.</div>
<h3 class="jobSectionHeader"><b>What a day looks like
</b></h3><ul><li>Field inbound tickets, calls, and chats from court reporters using Maggie</li><li>Resolve common issues in real time: account access, settings, configuration, how-to questions</li><li>Triage incoming issues: is this a Maggie product issue, a hardware/IT issue, or a feature request?</li><li>Coordinate with Magna IT teammates when the root cause is the user's machine, network, or peripheral</li><li>File clean, reproducible bug reports with our engineering pod (Restless Labs) when the issue is in the product</li><li>Take on-call shifts for P0 emergencies &mdash; when a deposition is in progress and Maggie is down, you're the person who gets it back up</li><li>Update the knowledge base as you learn what's common &mdash; every fix you figure out should make the next ticket faster</li><li>Build Maggie Specific hardware kits that include laptops and specialized mixers (East Coast)</li><li>Watch for patterns and flag them to the product team</li></ul><h3 class="jobSectionHeader"><b>
Qualifications
</b></h3><ul><li>3+ years in customer-facing technical support &mdash; B2B SaaS, IT help desk, legal tech, or similar</li><li>Calm under pressure. You've been the person on the line when a customer's live event is broken and the clock is ticking. You don't panic &mdash; you fix or you route, and you keep the user informed.</li><li>Sharp triage instincts. You can tell the difference between &quot;this is a product bug&quot; and &quot;this is a laptop issue&quot; without a 45-minute back-and-forth.</li><li>Strong written communication. Our users are legal professionals. They notice writing quality. Tickets, emails, and knowledge base articles all need to be clean.</li><li>Comfortable on Windows and Mac with basic networking fluency (Wi-Fi troubleshooting, audio device configuration, browser diagnostics).</li><li>Self-starter. This is a brand-new team. The runbooks don't exist yet. The process is what we build together. If you need an established playbook before you can act, this isn't the right role.</li><li>Available for on-call rotation. P0 incidents happen during live proceedings. We pay a stipend per shift.</li><li>Based in the Eastern time zone, available 8a&ndash;5p ET</li></ul><div><br>
</div>
<div><b>Bonus points</b><br>
<ul><li>Experience in legal tech, court reporting, or working with attorneys or paralegals</li><li>Familiarity with remote deposition platforms, transcription software, or audio/video capture tools</li><li>Light scripting or SQL\KQL skills for log analysis</li><li>Ticketing system experience (Zendesk, ServiceNow, Jira Service Management, or similar)</li><li>Knowledge base authoring experience</li></ul></div><div>
<p><b>
Compensation &amp; Benefits</b></p>
<ul>
<li>Base salary</li>
<li>Health insurance and benefits</li>
<li>401(k) plan available</li></ul><br>
</div><div><br>
</div><div>An employee&rsquo;s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees.</div><div></div><div><br>
Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div>
</div><div>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

IT Support Analyst (East Coast)

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