it asset manager

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>7</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><p>Establish, manage and administer ICT assets management practice for field devices, hardware and assets specific to venue systems and event platforms.</p>
<p><b>focused on IT Assets &ndash; Software &amp; Hardware (ITAM focused experience).</b></p>
<ul><li>Proficient in asset management tools such as OpenText (Microfocus) Asset Manager, ServiceNow, SolarWinds, or similar.</li></ul>
<ul><li>ITIL Service Management experience</li></ul>
<ul><li>Working knowledge of Hardware, Software, and Network</li></ul>
<ul><li>Preparing and understanding written materials</li></ul>
<ul><li>Any Bachelor Degree or Diploma in related field And</li></ul>
<ul><li>More than 7 years of experience in similar role.</li></ul></div></div><p></p>

ICT Asset Management Administrator

Deutsche Telekom

<div>
 <strong>
  Deine Aufgabe
  <br/>
  <br/>
 </strong>
 Diese Rolle konzentriert sich auf
 <strong>
  Service Asset and Configuration Management (SACM)
 </strong>
 mit praktischer Expertise in
 <strong>
  Asset Manager Tool, ServiceNow, CMDB, CSDM und SACM-Prozessen
 </strong>
 . Die Position erfordert einen Einstieg innerhalb von
 <strong>
  30 Tagen
 </strong>
 .
 <br/>
 <br/>
 <strong>
  Aufgaben
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Entwicklung, Implementierung und Pflege von Best-Practice-Standards, Richtlinien und Verfahren f&uuml;r die Planung, Erfassung, &Uuml;berwachung und Wartung von Hardware- und Software-Assets
  </li>
  <li>
   Design und Implementierung eines kontinuierlichen Lifecycle-Managements von Configuration Items (CIs)
  </li>
  <li>
   Sicherstellen, dass SACM-Prozesse zweckm&auml;&szlig;ig, konform mit Vorschriften und an organisatorischen Normen ausgerichtet sind
  </li>
  <li>
   Verantwortung &uuml;bernehmen f&uuml;r Prozessdesign, Rahmenerstellung und Governance
  </li>
  <li>
   Definition und Verfolgung von Key Performance Indicators (KPIs) zur Messung der Prozesseffektivit&auml;t
  </li>
  <li>
   Verwaltung neuer Anforderungen und &Auml;nderungen an SACM-Prozessen
  </li>
  <li>
   Koordination von Designarbeiten f&uuml;r CI- und Asset-Discovery, Integrationen und Datenimportmethoden
  </li>
  <li>
   Zusammenarbeit mit IT-Stakeholdern und Gesch&auml;ftsf&uuml;hrern zur Verbesserung der Asset-Management-Praktiken und zur Sicherstellung der Kosteneffizienz
  </li>
  <li>
   Unterst&uuml;tzung verwandter IT-Prozesse wie Change-, Problem- und Release-Management
  </li>
  <li>
   &Uuml;berwachung, &Uuml;berpr&uuml;fung und Unterst&uuml;tzung von Audits zur Sicherstellung der Einhaltung von Standards
  </li>
  <li>
   Bereitstellung von Coaching und Anleitung f&uuml;r CMDB-Stakeholder, um ein starkes Verst&auml;ndnis des Konfigurations- und Asset-Managements zu gew&auml;hrleisten, einschlie&szlig;lich dessen Verbindung zum Change Management und anderen ITIL-Prozessen
  </li>
  <li>
   Vertretung der SACM-Anforderungen in Demand Boards mit Priorisierung prozessbezogener IT-Entwicklungen
  </li>
  <li>
   Bewertung und Empfehlung von neuen Tools, Technologien und Prozessverbesserungen zur Steigerung der IT-Effizienz und -Effektivit&auml;t
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Dein
  <strong>
   Profil
   <br/>
   <br/>
  </strong>
 </strong>
 Wir suchen einen erfahrenen
 <strong>
  Asset and Configuration Management Spezialisten
 </strong>
 mit praktischer Expertise in ServiceNow, CMDB und SACM-Prozessen, um Hardware- und Software-Asset-Management-Standards und -Verfahren zu entwickeln und zu pflegen.
 <br/>
 <br/>
 <strong>
  Muss-Kriterien
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Praktische Expertise mit Asset Manager Tool
  </li>
  <li>
   Erfahrung mit ServiceNow
  </li>
  <li>
   Kenntnisse in CMDB (Configuration Management Database)
  </li>
  <li>
   Verst&auml;ndnis von CSDM (Common Service Data Model)
  </li>
  <li>
   Erfahrung mit SACM (Service Asset and Configuration Management) Prozessen
  </li>
  <li>
   F&auml;higkeit, Best-Practice-Standards, Richtlinien und Verfahren f&uuml;r Asset-Management zu entwickeln und umzusetzen
  </li>
  <li>
   Erfahrung im Entwerfen und Implementieren von Lifecycle-Management f&uuml;r Configuration Items (CIs)
  </li>
  <li>
   Kenntnisse in Prozessdesign, Framework-Erstellung und Governance
  </li>
  <li>
   F&auml;higkeit, Key Performance Indicators (KPIs) zu definieren und zu verfolgen
  </li>
  <li>
   Erfahrung mit CI- und Asset-Discovery, Integrationen und Datenimportmethoden
  </li>
  <li>
   F&auml;higkeit zur Zusammenarbeit mit IT-Stakeholdern und Gesch&auml;ftsf&uuml;hrern
  </li>
  <li>
   Kenntnisse verwandter IT-Prozesse wie Change-, Problem- und Release-Management
  </li>
  <li>
   Erfahrung in der &Uuml;berwachung, &Uuml;berpr&uuml;fung und Unterst&uuml;tzung von Audits
  </li>
  <li>
   F&auml;higkeit, Coaching und Anleitung f&uuml;r CMDB-Stakeholder zu bieten
  </li>
  <li>
   Erfahrung in der Vertretung von Anforderungen in Demand Boards
  </li>
  <li>
   F&auml;higkeit, neue Tools, Technologien und Prozessverbesserungen zu bewerten und zu empfehlen
  </li>
  <li>
   F&auml;higkeit, innerhalb von 30 Tagen anzufangen
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   &Uuml;ber uns
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  T-Systems Information and Communication Technology India Private Limited
 </strong>
 (T-Systems ICT India Pvt. Ltd.) ist stolzer Empf&auml;nger der prestigetr&auml;chtigen Great Place To Work&reg; Certification&trade;.
 <br/>
 <br/>
 Als hundertprozentige Tochtergesellschaft der T-Systems International GmbH ist T-Systems India an den Standorten Pune, Bangalore und Nagpur t&auml;tig und verf&uuml;gt &uuml;ber ein engagiertes Team von
 <strong>
  mehr als 3500 Mitarbeitern
 </strong>
 , die Dienstleistungen f&uuml;r Konzernkunden erbringen.
 <br/>
 <br/>
 T-Systems bietet integrierte End-to-End-IT-L&ouml;sungen und treibt die digitale Transformation von Unternehmen in allen Branchen voran, darunter:
 <br/>
 <br/>
 <ul>
  <li>
   Automobilindustrie
  </li>
  <li>
   Fertigungsindustrie
  </li>
  <li>
   Logistik und Transport
  </li>
  <li>
   Gesundheitswesen
  </li>
  <li>
   &Ouml;ffentlicher Sektor
   <br/>
   <br/>
  </li>
 </ul>
 T-Systems entwickelt vertikale, unternehmensspezifische Softwarel&ouml;sungen f&uuml;r diese Sektoren.
 <br/>
 <br/>
 <strong>
  T-Systems International GmbH
 </strong>
 ist ein Unternehmen f&uuml;r Informationstechnologie und digitale Transformation mit Pr&auml;senz in &uuml;ber 20 L&auml;ndern und einem Umsatz von mehr als 4 Milliarden Euro. T-Systems ist ein weltweit f&uuml;hrender Anbieter von digitalen Dienstleistungen und verf&uuml;gt &uuml;ber mehr als 20 Jahre Erfahrung in der Transformation und dem Management von IT-Systemen.
 <br/>
 <br/>
 Als Tochtergesellschaft der Deutschen Telekom und Marktf&uuml;hrer in Deutschland bietet T-Systems International sichere, integrierte Informationstechnologie und digitale L&ouml;sungen aus einer Hand.
 <br/>
 <br/>
 <strong>
  Bewerbungsinformationen
  <br/>
  <br/>
 </strong>
 <strong>
  Wir suchen nur Fr&uuml;heinsteiger mit Verf&uuml;gbarkeit innerhalb von 30 Tagen
  <br/>
  <br/>
 </strong>
 <strong>
  Unternehmensrichtlinien
  <br/>
  <br/>
 </strong>
 Bitte beachte: Betr&uuml;gerische Stellenangebote/Jobbetr&uuml;gereien kommen immer h&auml;ufiger vor. Sei vorsichtig bei irref&uuml;hrenden Anzeigen und betr&uuml;gerischer Kommunikation, die im Namen von T-Systems "Angebotsschreiben" gegen eine Geb&uuml;hr ausstellen. Achte auf eine authentische T-Systems-E-Mail-Adresse - XYZ@t-systems.com .
 <br/>
 <br/>
 Bleib wachsam. Sch&uuml;tze dich vor Rekrutierungsbetrug!
 <br/>
 <br/>
 Weitere Informationen findest du unter: Betrugswarnung
</div>


Prozessmanager (m/w/d) Konfigurationsmanagement

Virtusa

<div>
 Key Responsibilities
 <br/>
 <br/>
 Maintain an up-to-date inventory of all assets IT, infrastructure, equipment, etc. in the Asset Management system.
 <br/>
 <br/>
 Track the lifecycle of assets procurement, deployment, maintenance, transfer, disposal.
 <br/>
 <br/>
 Ensure compliance with organizational policies and regulatory standards for asset management.
 <br/>
 <br/>
 Monitor asset utilization to optimize efficiency and reduce costs.
 <br/>
 <br/>
 Conduct periodic audits, reconciliations, and reporting of physical vs. system asset records.
 <br/>
 <br/>
 Develop and maintain asset management policies, processes, and procedures.
 <br/>
 <br/>
 Support incident, change, and configuration management processes related to assets.
 <br/>
 <br/>
 Provide regular reports and dashboards on asset status, lifecycle, and budget impact.
 <br/>
 <br/>
 Ensure security and confidentiality of data associated with IT and physical assets.
 <br/>
 <br/>
 Contribute to continuous improvement of asset tracking tools and processes.
 <br/>
 <br/>
 <strong>
  About Virtusa
  <br/>
  <br/>
 </strong>
 Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.
 <br/>
 <br/>
 Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar &amp; Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.
 <br/>
 <br/>
 Why would you not like to be part of this exciting and award winning team? Don&rsquo;t listen to us, listen to our customers
 <br/>
 <br/>
 (https://www.youtube.com/watch?v=JrDNtTLKkPc; &amp; https://www.youtube.com/watch?v=MhzhZt1GJvM)
 <br/>
 <br/>
 Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth &mdash; one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
</div>


Asset Management Inventory

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Asset and Configuration Coordinator L3
</div></div></div></div><div><div><div><div>Req Id: 110074
</div></div></div></div><div><div><div><div>City: Pune
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 11/10/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB).
<br>
The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><div><b>Do
</b><br>
The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.
<br>
<ul><li>The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services.
</li><li>Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.
</li><li>Ensuring that all CI&rsquo;s are accurately registered
</li><li>Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System
</li><li>Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB
</li><li>Creating reports and analyses the CMDB when requested by the Configuration Manager
</li><li>Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own
</li><li>Ensuring that authorized procedures and work practices are followed
</li><li>Own the SACM process end to end
</li><li>Make sure all changes to the CIs and the CMS are controlled, audited and reported
</li><li>Make sure the CMS is up-to-date
</li><li>Define the naming conventions for the CIs
</li><li>Own the CMS
</li><li>All updates to the CMS go through the Configuration Manager
</li><li>Take control of both the software and hardware CIs
</li><li>Control of all assets and liaison with the procurement team is one of the key responsibilities
</li><li>Define the asset disposal policy along with the customer
</li><li>Work closely with the change and release team to make sure the CMS is up-to-date
</li><li>Conduct scheduled and also ad hoc audits of the CIs
</li><li>Define an audit policy and audit process covering local as well as remote CIs
</li><li>Handle discrepancies resulting out of the audits
</li><li>Maintain libraries or other storage areas to hold CIs
</li><li>Safeguard the integrity of the logic of the CMDB and associated libraries<br>
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p>&bull; Configuration Librarian in particular will be responsible for the following activities
</p><ul><li>Supervise and control receipt, identification, storage and withdrawal of all supported CIs
</li><li>Supervise the functional design and support of the CMDB and associated libraries
</li><li>Assist in the identification of products and CIs
</li><li>Maintain and provide information on the status of CIs
</li><li>Number, record, store and distribute Configuration Management issues
</li><li>Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library
</li><li>Hold master copies of documents, software, etc.
</li><li>Notify holders of any changes to their products or CIs
</li><li>Assist in conducting audits
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><div><b>KEY SKILLS AND COMPETENCIES
</b><br>
&bull; Good analytic and decision-making skills.
<br>
<ul><li>Good communication skills.
</li><li>Good presentation skills.
</li><li>Must have conflict resolution abilities.
</li><li>Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
</li><li>IT hardware and Software setup, management and troubleshooting capabilities
</li><li>Configuration Management experience on document control, source code management, and Defect Management tools
</li><li>Should be able to create a CMDB repository
</li><li>Should have understanding of the software development lifecycle
</li><li>Experience of working in a multi-site environment
</li><li>Extensive experience with SCM tools and with build automation software
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: ITIL - IT Hardware Asset Management .<br>
<p></p>Experience: 3-5 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Asset and Configuration Coordinator L3

AE Works

<div><h4 class="jobSectionHeader"><b>JOIN OUR TEAM!</b></h4>
<p>
Our team is redefining building design and engineering. AE Works is an award-winning firm ranked among the top U.S. A/E firms by <i>Architectural Record</i> and <i>ENR Mid-Atlantic</i>. As a certified B Corp, we are recognized for our commitment to innovation and delivering exceptional results.</p><br>
<p></p>
<p>
Our mission is straightforward: to make building projects a better value. We thrive on solving complex challenges and creating solutions that enhance the built environment, enabling our clients to succeed in their most important endeavors.</p><br>
<p></p>
<h4 class="jobSectionHeader"><b>
WHY AE WORKS?</b></h4>
<p>
Our strength lies in our people. We offer a collaborative environment where expertise is shared, and ideas drive progress. You&rsquo;ll work alongside architects, engineers, cost estimators, and construction managers with deep experience across higher education, government, engineering &amp; infrastructure, healthcare and commercial markets. Together, we apply leading-edge technology and a passion for design excellence to projects that shape the future.</p><br>
<p></p>
<h4 class="jobSectionHeader"><b>
P</b><b>OSITION OVERVIEW:</b></h4>
<p>
The IT Operations Manager plays a critical role in maintaining and advancing the firm&rsquo;s technology infrastructure. This role oversees daily IT service delivery in collaboration with our Managed Service Provider (MSP), manages IT assets and procurement, and ensures systems and processes support the firm's evolving needs. Working closely with the CTO, this person brings structure, clarity, and reliability to IT operations&mdash;empowering our team to deliver high-quality work, securely and efficiently.</p><br>
<p></p>
<h4 class="jobSectionHeader"><b>
LOCATION:</b></h4>
<p><b><i>
This position can be based in either our Sewickley, PA or Arlington, VA office, with onsite work required Tuesday through Thursday each week. Travel to the other office will be required as needed.</i></b></p><br>
<p></p>
<h4 class="jobSectionHeader"><b>
KEY RESPONSIBILITIES:</b></h4>
<p><b>
Service Delivery &amp; Operations</b></p>
<ul>
<li>Oversee MSP-led IT service desk operations, ensuring timely resolution of incidents and service requests.</li>
<li>Standardize IT documentation, reporting, and communication for transparency and accountability.</li>
<li>Coordinate system upgrades, patching schedules, and preventive maintenance.</li>
<li>Ensure business continuity through robust backup, recovery, and cybersecurity practices.</li>
<li>Monitor service levels and proactively address recurring IT issues.</li>
<li>Partner with CTO to align IT support with project and business needs.</li>
</ul>
<p><b>Procurement &amp; Vendor Management</b></p>
<ul>
<li>Lead procurement of IT hardware, software, and services&mdash;from vendor selection to contract management.</li>
<li>Align purchasing decisions with firm budgets, compliance requirements, and strategic goals.</li>
<li>Manage vendor relationships, negotiate pricing, and oversee renewals to ensure cost-effective service.</li>
<li>Forecast procurement needs based on project pipelines, staffing, and asset lifecycle planning.</li>
</ul>
<p><b>IT Asset Management</b></p>
<ul>
<li>Develop and manage the full lifecycle of IT assets&mdash;from acquisition through retirement.</li>
<li>Maintain accurate inventories of hardware, software, licenses, and warranties.</li>
<li>Track allocation and utilization across projects, staff, and offices.</li>
<li>Conduct regular audits to ensure license and asset compliance.</li>
</ul>
<p><b>Governance &amp; Compliance</b></p>
<ul>
<li>Ensure IT operations follow internal policies and external regulatory standards.</li>
<li>Collaborate with MSP to maintain a secure and compliant IT environment.</li>
<li>Assist in developing and maintaining IT policies including acceptable use, password policies, and data retention.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
QUALIFICATIONS:</b></h4>
<p><b>
What's Required:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>6+ years of experience in IT, with at least 3 years in a supervisory or management role.</li>
<li>Demonstrated ability to manage IT infrastructure (networks, servers, cloud platforms, cybersecurity).</li>
<li>Strong communication, documentation, and organizational skills.</li>
</ul>
<p><b>What Puts You Ahead:</b></p>
<ul>
<li>Prior experience in an architecture, engineering, or construction (AEC) environment.</li>
<li>Familiarity with Microsoft 365 administration (Teams, SharePoint, OneDrive).</li>
<li>Experience with Autodesk, Adobe Creative Cloud, Bluebeam, or similar AEC software.</li>
<li>Strong vendor and MSP management experience.</li>
<li>Familiarity with CMMC compliance</li>
<li>IT certifications such as ITIL, CompTIA Network+, Security+, or Project+.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
AE WORKS' PERKS:</b></h4>
<p>
At AE Works, you&rsquo;ll find more than just a job&mdash;you&rsquo;ll find a place to grow, innovate, and contribute to a culture of excellence. We offer generous benefits, a flexible work environment, and opportunities for ongoing learning and advancement, supporting you in building a fulfilling career while shaping the future of design.</p><br>
<p></p>
<p><i>
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. </i><i>EEO is the law</i><i> AE Works uses </i><i>E-Verify</i><i>. You have the </i><i>Right to Work</i><i>.</i></p></div>

IT Operations Manager

SITA

<div>
 <strong>
  <span>
   WELCOME TO
  </span>
 </strong>
 <strong>
  <span>
   SITA
  </span>
 </strong>
 <strong>
  <span>
   &nbsp;&nbsp;
  </span>
 </strong>
 <p>
  <span>
   At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
  </span>
 </p>
 <p>
  <span>
   You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&amp;mdash;we&rsquo;re proud to be recognized as a
   <strong>
    Great Place to Work&reg;
   </strong>
   by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
  </span>
 </p>
 <p>
  <span>
   Are you ready to love your job?
  </span>
 </p>
 <p>
  <span>
   The adventure begins right here, with you, at SITA.
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <strong>
   <span>
    As per our career framework, the Job Title for this role is: Analyst Service Transition
   </span>
  </strong>
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     &nbsp;
    </span>
   </strong>
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     ABOUT THE ROLE &amp; TEAM
    </span>
   </strong>
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
 <p>
  <span>
   As an Analyst, you will identify and promote opportunities for continuous improvement in operational and process performance to strengthen SITA&rsquo;s competitive position and support business growth. You will ensure the delivery of high-quality Asset and Configuration Management services to SITA customers, in line with SITA standards and procedures, thereby maximizing customer satisfaction through first-class support and ensuring systems and products are properly deployed and configured.
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span>
   You will also participate in and coordinate the deployment of new operational support services, as well as improvements to existing ones. Additionally, you will provide configuration support for operations related to CMDB topologies and manage the end-to-end lifecycle of assets and configuration items, ensuring accurate population and maintenance of operational data within the CMDB.
  </span>
 </p>
 <p>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    &nbsp;
    <strong>
     <span>
      WHAT YOU&rsquo;LL DO
     </span>
    </strong>
   </span>
  </span>
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   <span>
    Provide support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
   </span>
  </li>
  <li>
   <span>
    Ensure adherence to the highest working standards for all incidents and requests by providing guidance, support and direct management.
   </span>
  </li>
  <li>
   <span>
    Ensure the shortest implementation times possible by initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.
   </span>
  </li>
  <li>
   <span>
    Perform all Change and Project Management activities according to SITA standards and procedures maximizing customer satisfaction and internal deliveries.
   </span>
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     ABOUT YOUR SKILLS
    </span>
   </strong>
  </span>
  <span class="normaltextrun">
   <span>
   </span>
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <ul>
  <li>
   <span>
    Bachelor in Business Management, Computer Science or Electronic / Computer Engineering
   </span>
   &nbsp;
  </li>
  <li>
   <span>
    0-1 year of experience in the IT industry, including data and quality management
   </span>
  </li>
  <li>
   <span>
    0-1 year of experience in customer service within a global or service provider environment, with exposure to IT Service Management (ITSM) processes and concepts.
   </span>
  </li>
  <li>
   <span>
    0-1 analysis of project requirements, plans, and schedules.
   </span>
  </li>
  <li>
   <span>
    Strong operating knowledge of Microsoft Office products, with advanced skills in Excel and Microsoft Access are a must
   </span>
  </li>
  <li>
   <span>
    Proficiency in coding and scripting using Python is a must
   </span>
  </li>
  <li>
   <span>
    Strong understanding of ITSM best-practice processes, with focus in Configuration Management and Asset Management.
   </span>
  </li>
  <li>
   <span>
    Knowledge of IT Asset Management
   </span>
  </li>
 </ul>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     NICE-TO-HAVE
    </span>
   </strong>
  </span>
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   <span>
    Preferred technical knowledge &amp; Work experience in the following roles:
   </span>
   <ul>
    <li>
     <span>
      CMDB Manager/Analyst
     </span>
    </li>
    <li>
     <span>
      IT Asset Manager
     </span>
    </li>
    <li>
     <span>
      ITOM
     </span>
    </li>
   </ul>
  </li>
  <li>
   <span>
    ITIL Foundation and Project Management Certificates
   </span>
  </li>
  <li>
   <span>
    ServiceNow experience and 6 Sigma Lean knowledge
   </span>
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   <span>
    WHAT WE OFFER
   </span>
  </strong>
 </p>
 <p>
  <strong>
   <span>
    &nbsp;
   </span>
  </strong>
 </p>
 <p>
  <span>
   We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    🏡
    <u>
     <span>
     </span>
    </u>
    <strong>
     Flex Week:
    </strong>
    Work from home up to 2 days/week (depending on your team&rsquo;s needs)
   </span>
  </span>
 </p>
 <p>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
  <span class="normaltextrun">
   <span>
    ⏰
    <strong>
     Flex Day:
    </strong>
    Make your workday suit your life and plans.
   </span>
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
  <span class="normaltextrun">
   <span>
    🌎
    <strong>
     Flex Location:
    </strong>
    Take up to 30 days a year to work from any location in the world.
   </span>
  </span>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
  <span class="normaltextrun">
   <span>
    🌿
    <strong>
     Employee Wellbeing:
    </strong>
    We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
   </span>
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    🚀
    <strong>
     Professional Development
    </strong>
    : Level up your skills with our training platforms, including LinkedIn Learning!
   </span>
  </span>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
 <p>
  <strong>
   <span>
    🙌🏽
    <span class="normaltextrun">
     Competitive Benefits
    </span>
   </span>
  </strong>
  <span class="normaltextrun">
   <span>
    : Competitive benefits that make sense with both your local market and employment status.&nbsp;
   </span>
  </span>
 </p>
 <p>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <em>
    <span>
     SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
    </span>
   </em>
  </span>
  <span class="eop">
   <span>
    &nbsp;
   </span>
  </span>
 </p>
</div>


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