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it help desk administrator

Swedishtechnology

<p><b>Position Overview</b></p><p>We are seeking responsible for overseeing help desk operations, including the full lifecycle of IT ticket management categorization, prioritization, assignment, and escalation&mdash;while ensuring timely resolution of technical issues. It also involves providing direct technical support to end-users to maintain high service standards and operational efficiency..</p><p><b>Key Responsibilities</b></p><p>&middot; Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.</p><p>&middot; Manage and prioritize the help desk queue by ensuring accurate ticket categorization, effective assignment to appropriate technicians, and prompt action in alignment with established Service Level Agreements (SLAs).</p><p>&middot; Maintain a high level of customer satisfaction by proactively communicating status updates, managing follow-ups, and professionally addressing service complaints.</p><p>&middot; Document all incidents, resolutions, and steps in the ticketing system to build a comprehensive knowledge base.</p><p>&middot; Create and update technical documentation, FAQs, and end-user guides to promote self-service.</p><p>&middot; Assist in inventory management of IT assets, including tracking procurement, deployment, and disposal of hardware and software licenses.</p><p>&middot; Contribute to the continuous improvement of help desk processes, tools, and service delivery methods.</p><p>&middot; Monitor Help Desk system performance and provide reports to management.</p><p><b>&middot; Additionally: </b></p><p>o Install, configure, diagnose and/or resolve user-related hardware and software issues.</p><p>o Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency</p><p>Contract Terms</p><p>Location: Flexible (onsite/remote hybrid as per project needs).</p><p>Duration: 12 months (extendable).</p><p>Workload: Full-time, 5 days per week.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>government : 4 years (Preferred)</li><li>Help  desk : 4 years (Preferred)</li><li>IT Helpdesk: 4 years (Preferred)</li></ul><p>Language:</p><ul><li>Are speak Arabic and English  (Required)</li></ul><p>License/Certification:</p><ul><li>driving License  (Preferred)</li></ul>

IT Help Desk Administrator

BlackStone eIT

<div>
 Join BlackStone eIT as a Help Desk professional and become an integral part of our dedicated IT support team. In this role, you will be responsible for delivering exceptional technical assistance to our clients and staff, ensuring that their IT-related issues are resolved effectively and efficiently. Your role will be crucial in maintaining optimal functionality across our technological infrastructure.
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 <strong>
  Key Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Respond to help desk inquiries promptly through various channels, including phone, email, and chat
  </li>
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   Troubleshoot and resolve hardware, software, and networking issues while maintaining a high standard of customer service
  </li>
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   Create, update, and manage support tickets in the ticketing system to ensure all requests are tracked and addressed
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   Assist in the deployment, configuration, and maintenance of IT equipment and software
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   Guide and educate users on the effective use of relevant applications and systems
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   Collaborate with other IT professionals to escalate and resolve complex technical problems
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   Monitor the status of support tickets to provide timely updates to users
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   Stay informed about new technologies and updates to better serve the organization
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   <br/>
  </li>
 </ul>
 <strong>
  Requirements
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  <br/>
 </strong>
 <ul>
  <li>
   Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important
  </li>
  <li>
   Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently
  </li>
  <li>
   Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users
  </li>
  <li>
   Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues
  </li>
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   Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation
  </li>
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   User Support: Responding to user queries and issues, either via phone, video call, email, chat, or in-person
  </li>
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   Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more
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   complex problems with network connectivity or software functionality
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   Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly
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   Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems
  </li>
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   Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management
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   User Training and Guidance: Educating users on how to use various IT resources and software applications effectively
  </li>
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   Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols
  </li>
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   Background:
  </li>
  <li>
   Minimum 5 years of experience with exposure in similar Operations Bilingual Arabic - English is a must
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   <br/>
  </li>
 </ul>
 <strong>
  Benefits
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 </strong>
 <ul>
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   ON-SITE Model
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   Time Flexibility
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   Relocation after 6months based on performance
  </li>
 </ul>
</div>


Help Desk

Lockheed Martin

<div>
 <p>
  <strong>
   Systems Administrator
  </strong>
 </p>
 <p>
  <strong>
   Abu Dhabi
  </strong>
 </p>
 <p>
  <strong>
   Full time &ndash; on site
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Lockheed Martin is seeking an experienced, motivated, high-performing, quick-learning, and passionate systems administrator to join our team to support our customer&rsquo;s command and control system.
 </p>
 <p>
  This position is only open to UAE Nationals as defined by Federal Law No. 17 of 1972 on Nationality and Passports, amended by Federal Law No. 10 of 1975 and Decree Law No. 16 of 2017.
 </p>
 <p>
  The Systems Administrator will work within the Infrastructure Support Team to provide on-going operations and maintenance support of the Emirates Air Defense Ground Environment &ndash; Transformation (EADGE-T) Information Technology (IT) equipment and software, set-up administrator and service accounts, perform system tuning, perform diagnostics, install system updates, perform backups, and maintain system configuration/installation documentation to include:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Systems IT Design
  </li>
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   Baseline Control
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   System Integration &amp; Interfaces
  </li>
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   Systems Test
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage User accounts and Access to the EADGE-T, and Development computer systems
  </li>
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   Maintain and Install system updates and builds
  </li>
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   Maintain and update automated system maintenance processes
  </li>
  <li>
   Maintain and repair system software items (databases, installations, COTS products)
  </li>
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   Monitor the system&rsquo;s operational performance and detect issues that may cause service disruption
  </li>
  <li>
   Perform error detection and fault correction
  </li>
  <li>
   Perform backups, archives, recovery, and restoration of the system in accordance with Technical Manuals, Operating Instructions, and Checklists
  </li>
  <li>
   Troubleshoot and repair user issues with the system
  </li>
  <li>
   Occasional domestic and international travel to remote sites is required
  </li>
  <li>
   Ability to support off-nominal work hours to support mission needs (night and weekends)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required skills, qualifications and experience:
  </strong>
 </p>
 <ul>
  <li>
   Ability to work well in a team environment
  </li>
  <li>
   Red Hat Enterprise Linux 7+ Systems Administration Red Hat Identity Management (IdM)
  </li>
  <li>
   Microsoft Windows ( Windows 7/10, Server 2012/2016) Systems Administration
  </li>
  <li>
   Microsoft Active Directory
  </li>
  <li>
   Domain Level Authentication and Single Sign On (SSO)
  </li>
  <li>
   VMware ESXi , Vsan, Horizon vSphere System Administration
  </li>
  <li>
   Virtual Desktop Infrastructure (VDI)
  </li>
  <li>
   Storage (NAS, SAN or similar)
  </li>
  <li>
   Shell scripting knowledge
  </li>
  <li>
   Application Servers JBoss, Tomcat
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to make a global impact with Lockheed Martin?
  </strong>
 </p>
 <p>
  Apply today and help us build the backbone of our digital future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Equal Opportunities Statement:
  </strong>
 </p>
 <p>
  Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact recruitment@global.lmco.com or call 02392415270
 </p>
 <p>
 </p>
</div>


Systems Administrator

Gensler

<div></div><div><div>Your Role</div><div></div><div>
We are looking to hire an experienced Receptionist Office Administrator for our growing Abu Dhabi office. As the face of the office, you will be the first point of contact for our clients, consultants and colleagues. You will embody the Gensler culture and spirit of welcome, friendship and collaboration.</div><div></div><div>
What You Will Do</div><div></div><div>
Front Desk &amp; Visitor Management</div><ul><li>
Front Desk Management: Serve as the first point of contact for visitors, clients, and consultants, ensuring a welcoming and professional environment in the reception area.</li><li>
Visitor Coordination: Greet visitors and notify appropriate team members upon their arrival.</li><li>
Call Handling: Answer and direct incoming calls, manage internal communications, and assist with inquiries from clients, project teams, and external consultants.</li></ul><div></div><div>
Office &amp; Facility Management</div><ul><li>
Office Presentation: Maintain the cleanliness and organization of the reception and common areas, ensuring a tidy and professional atmosphere.</li><li>
Mail &amp; Courier Services: Handle all incoming and outgoing mail, including packages and couriers (e.g., FedEx), and distribute them to the appropriate parties.</li><li>
Supply Management: Monitor and order office supplies (stationery, groceries, etc.), ensuring the office is stocked with essential items. Process miscellaneous payments, ensuring all transactions adhere to established protocols.</li><li>
Office Equipment Management: Ensure office equipment (e.g., mice, chargers, batteries) is available and in working order.</li><li>
Work Permit Applications: Assist in applying for work permits, ensuring all necessary documentation is completed and submitted in accordance with legal requirements.</li></ul><div></div><div>
Travel and Administrative Support</div><ul><li>
Assist with day-to-day operations for the Dubai and Abu Dhabi offices.</li><li>
Provide administrative assistance to principals, including managing expense reports, timesheets, scheduling internal and external meetings, and handling miscellaneous administrative tasks.</li><li>
Handle all aspects of travel management.</li><li>
Manage visa applications and ensure all records are kept up-to-date.</li><li>
Coordinate the printing of business cards.</li><li>
Stamp documents as required.</li><li>
Address miscellaneous tasks as assigned by the office manager.</li></ul><div></div><div>
Meeting &amp; Event Support</div><ul><li>
Meeting Room Coordination: Schedule and manage conference room bookings, ensuring rooms are prepared for meetings, including AV setup and arranging refreshments.</li><li>
Catering: Arrange catering for meetings and events as needed.</li></ul><div></div><div>
Onboarding Support</div><ul><li>
Preparing Welcome Kits: Prepare welcome kits for new joiners, ensuring all necessary materials and onboarding information are provided.</li></ul><div></div><div>
General Administrative Support</div><ul><li>
General Administrative and Office Support: Provide ad hoc administrative support to various departments, including photocopying, scanning, document preparation, filing, and scheduling as required.</li></ul><div></div><div>
Backup Coverage</div><ul><li>
Provide backup for the Dubai Office Administrator when absent due to (sick)leave.</li></ul><div></div><div>
Your Qualifications</div><ul><li>
3+ years of relevant work experience</li><li>
Presentable and professional appearance, with the ability to represent the firm positively.</li><li>
Previous experience as a receptionist or in a front office role, ideally in an architectural, design, or professional services firm.</li><li>
Excellent verbal and written communication skills in English and, preferably Arabic as well.</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (printers, scanners, etc.).</li><li>
Strong organizational skills with the ability to multitask in a fast-paced environment.</li><li>
Demonstrates a proactive attitude, anticipating needs and taking initiative to address tasks efficiently.</li><li>
Maintains a professional attitude and exercises discretion in handling confidential information.</li><li>
Customer-focused mindset with a friendly, approachable attitude.</li><li>
Capable of collaborating effectively within a team.</li></ul><div></div><div>
Life at Gensler</div><div></div><div>
As a people-first organization, we are as committed to enjoying life as we are to delivering best-in-class design. From internal design competitions to &quot;Well-being Week,&quot; our offices reflect our people's diverse interests.</div><div></div><div>
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability and wellness programs. We also offer profit sharing and twice annual bonus opportunities.</div><div></div><div>
As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.</div></div><div></div>

Office Administrator

ESAT

<p>Job Responsibilities</p><p>&middot; Act as the first point of contact for internal or external users experiencing issues with the ERP system (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite).</p><p>&middot; Respond to inquiries via email, phone, or support ticket systems regarding system navigation, data entry, and module usage.</p><p>&middot; Provide guidance and basic troubleshooting for functional modules (e.g., finance, inventory, sales, HR, procurement).</p><p>&middot; Log and categorize support requests accurately in a ticketing system.</p><p>&middot; Troubleshoot and resolve common ERP issues or escalate to higher-level technical teams when necessary.</p><p>&middot; Follow up with users to ensure issues are resolved to satisfaction.</p><p>&middot; Maintain clear records of user issues, resolutions, and system changes.</p><p>&middot; Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.</p><p>&middot; Adhering to the company&rsquo;s policies and procedures at all times when assisting clients.</p><p>&middot; Assist in developing and updating ERP help guides, FAQs, and internal documentation.</p><p>&middot; Support training sessions or onboarding for new ERP users.</p><p>&middot; Assist in the creation of training materials and user manuals.</p><p>&middot; Collaborate with ERP consultants, business analysts, and IT support teams to report bugs, suggest improvements, and implement updates.</p><p>&middot; Provide user feedback to ERP project teams to improve system performance and usability.</p><p><b>Job Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration, Information Technology or any related field.</p><p>&middot; Minimum of 3 years of experience in a customer service, IT help desk, or ERP support role.</p><p>&middot; Basic understanding of ERP systems and business processes such as accounting, logistics, or HR.</p><p>&middot; Strong communication and interpersonal skills.</p><p>&middot; Proficient with Microsoft Office Suite and comfortable using support ticketing systems.</p><p>&middot; Exposure to ERP systems like SAP, Oracle ERP, Microsoft Dynamics, NetSuite, Infor, or Odoo.</p><p>&middot; Experience with remote desktop tools or support platforms (e.g., TeamViewer, Zendesk).</p><p>&middot; Ability to learn ERP system functionality quickly and explain it clearly to users.</p><p>&middot; Knowledge of common ERP modules and their workflows.</p><p>&middot; Client-oriented mindset with patience and professionalism.</p><p>&middot; Strong problem-solving and multitasking abilities.</p><p>&middot; Willingness to learn new technologies and systems.</p><p>&middot; Ability to work independently or as part of a team in a fast-paced environment.</p><p>Job Type: Full-time</p>

ERP Software Customer Support

Al Rakha Contracting & General Transport LLC

<p><b>&quot;CONTRACTS ADMINISTRATOR WITH EXPERIENCE WORKING WITH DEVELOPER ABU DHABI&quot;</b></p><p>Hiring: Real Estate Contracts Administrator (with Abu Dhabi Developer Experience Required)</p><p>Location: United Arab Emirates (Abu Dhabi)</p><p>Employment Type: Full-Time</p><p>Start Date: Immediate</p><p>&#11835;</p><p>Abu Dhabi Developers:</p><p>Aldar Properties, Modon Properties, SAAS Properties, Ohana Development, Imkan, Bloom Properties, etc.)</p><p>About the Role:</p><p>We are seeking an experienced Real Estate Contracts Administrator who has a solid background working with property developers in Abu Dhabi, United Arab Emirates. The ideal candidate will have in-depth knowledge of real estate laws, off-plan sales, and contract lifecycle management within the UAE real estate market.</p><p>&#11835;</p><p>Key Responsibilities:</p><ul><li>Sales documents review &amp; management (Offer Letter, EOI, RF, SPA, Invoice, Notices, Receipts, Handover, etc.)</li><li>KYC/AML Checks.</li><li>Third party brokers registration and management (commissions validation, disputes, etc.)</li><li>Inventory management and releases.</li><li>Reminders, Follow-ups, Payments and Collections management.</li><li>Daily/Weekly/Monthly Reporting.</li><li>Draft, review, and manage real estate sale and purchase agreements (SPAs), lease agreements, and addendums.</li><li>Ensure compliance with UAE real estate regulations, including RERA and ADREC requirements.</li><li>Liaise with legal teams, clients, brokers, and internal departments (Sales, Finance, CRM).</li><li>Maintain accurate contract records, updates, and reports using CRM systems.</li><li>Support the Sales and Development teams with contract-related queries and documentation.</li><li>Coordinate with external stakeholders like ADREC, escrow agents, and registration authorities.</li></ul><p>&#11835;</p><p>Qualifications:</p><ul><li>Minimum 5 years experience in a similar role with Abu Dhabi-based property developer.</li><li>Strong understanding of UAE property laws, off-plan sales regulations, and ADREC procedures.</li><li>Proficient in English; Arabic is a plus.</li><li>Excellent attention to detail and document management skills.</li></ul><p>&#11835;</p><p>Preferred Candidate Profile:</p><ul><li>Currently based in the UAE.</li><li>Able to join on short notice.</li><li>Experience in both residential and commercial projects is an advantage</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Immediate Join/Joining Date:</li><li>Have you worked in Abu Dhabi UAE Developers as Administrator Contract?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>UAE Real Estate Contracts Administrator: 5 years (Required)</li></ul>

Real Estate Contracts Administrator

R cafe

<p><b>We are looking for an HR Administrator</b> to support our Human Resources department in all HR-related duties, including maintaining employee records, managing HR documents, and updating internal databases.</p><p><b>HR Administrator responsibilities include</b> processing employee data, assisting with recruitment and onboarding procedures, preparing HR-related reports, and ensuring compliance with company policies and UAE Labour Law. To be successful in this role, you should have previous experience in an HR department and a good understanding of HR procedures and labour regulations.</p><p>Ultimately, you will ensure our HR processes run smoothly and contribute to creating a productive and compliant workplace environment.</p><p><b>Qualifications:</b></p><ul><li>Proven experience as an HR Administrator, HR Assistant, or relevant human resources role</li><li>Excellent knowledge of UAE Labour Law and HR best practices</li><li>Hands-on experience with HRMS software and MS Office (especially Excel)</li><li>Strong organizational and time-management skills</li><li>Attention to detail and ability to handle confidential information with integrity</li><li>Excellent communication and interpersonal skills</li><li>Bachelor&rsquo;s degree in human resources, Business Administration, or a related field</li><li>Immediate join</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p>

HR Administrator

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