it help desk analyst

Community Care Physicians

<div>Our IT Department is looking for a full time Service Desk Analyst to join their team! This is a 40 hour position Monday - Friday: 8am - 5pm.

Responsibilities:
<ul>
<li>Answer calls from users within Community Care</li>
<li>Help desk ticketing system</li>
<li>Troubleshoot windows and office</li>
<li>User account administration</li>
<li>Participate on a professional help desk, focused on providing exceptional customer support</li>
<li>Use a wide variety of tools to deliver accurate data and information</li>
<li>Ability to quickly transition from project work to incoming call(s)</li>
<li>Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians</li>
<li>Perform other related duties as delegated by immediate supervisor</li>
<li>Work on-call on a rotational basis among Help Desk team</li>
</ul>
<div>If you are interested in this opportunity and have the desired qualifications, please Apply Now!

Compensation: $21.00 - $34.00 hourly

Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.
</div>
Requirements:
<div><ul><li>Associate or Bachelor's degree in a computer science related discipline.</li>
<li>Minimum of 2 years experience in a related help desk role; experience in a primary health care practice is highly desirable</li>
<li>Working knowledge of Microsoft Windows Operating Systems (95 to 10) and Office applications including O365 is required</li>
<li>Knowledge of how to create quality documentation to present accurate analysis</li>
<li>Excellent writing and communications skills are required to communicate with end users, senior managers, and physicians</li>
<li>Highly motivated, with a &quot;can-do&quot; attitude</li>
<li>Excellent analytical and problem-solving skills</li>
<li>Knowledge of general security and HIPAA policies and procedures</li>
<li>Ability to maintain effective and cooperative working relationships</li>
<li>Ability to adapt to changing work priorities/fast-paced environment while maintaining professional attitude</li>
<li>Availability to work overtime, as needed, is a requirement in this role</li>
<li>Ability to create, maintain, and submit quality technical and business documentation</li>
<li>Basic project management skills and knowledge are desirable.</li></ul></div></div>

Service Desk Analyst

Federal Home Loan Bank of Pittsburgh

<div>Position Summary
The Help Desk Analyst serves as a key liaison between frontline support and engineering teams. This role is responsible for advanced troubleshooting of complex or high-priority technical issues, ensuring timely resolution and maintaining exceptional customer satisfaction.
Beyond issue resolution, the Help Desk Analyst leads the development and maintenance of comprehensive knowledge base articles and training materials to support new technologies and evolving processes. By driving documentation standards and knowledge sharing, this position enhances team efficiency, fosters continuous learning, and strengthens the overall support framework within the organization
.
Key responsibilities include:
<ul><li>Serving as the primary escalation point for Level 1 technicians on challenging or time-sensitive cases.
</li><li>Acting as a bridge to engineering teams for deeper technical analysis and resolution.
</li><li>Performing advanced diagnostics and troubleshooting across multiple systems and platform.
</li><li>Creating and maintaining detailed knowledge base content and process documentation.
 </li><li>Developing training resources and onboarding materials for emerging technologies and tools.
</li><li>Promoting best practices to improve Helpdesk workflows and customer experience.
</li></ul>Primary Success Factors
<ul><li>Act as the primary escalation point for Helpdesk tickets requiring advanced troubleshooting or urgent resolution.
</li><li>Provide Level 2 support for Windows desktop, end user hardware, M365 collaboration tools, and AVD connectivity issues.
</li><li>Demonstrates strong knowledge in the administration of Microsoft applications such as Microsoft Office 365 and Azure environments including but not limited to Azure Active Directory, Exchange Online, SharePoint Online, MS Teams, OneDrive and Intune for mobile device management.
</li><li>Document Helpdesk workflows, troubleshooting guides, and standard operating procedures.
</li><li>Creates and maintains knowledge base articles that&rsquo;s located in ticketing system.
</li><li>Develop and maintain training materials for Helpdesk staff to improve technical proficiency and service quality.
</li><li>Collaborate with IT teams and vendors to resolve issues beyond Helpdesk level 1 scope.
</li><li>Ensure compliance with organizational policies and security standards during support activities.
</li><li>Participate in team knowledge-sharing sessions and contribute to continuous improvement initiatives.
</li><li>Researches, resolves and responds to complex customer problems in a timely manner, providing excellent listening and verbal skills, including being courteous and kind with the customer's needs in mind.
</li><li>Provides communication to managers, teams, IT and business units to ensure problems and project needs are addressed in a timely fashion.
</li><li>Works directly with customers and peers to reproduce, resolve and document issues for server administrators and security engineers to take appropriate corrective action, continuously communicating status updates to leadership and deliver solutions
</li><li>Demonstrates commitment to welcome, value and foster a climate that promotes and fully leverages team diversity. Participates in employee development through training and technology transfer to existing technical support team members.
</li></ul>Required Experience
<ul><li>Bachelor&rsquo;s degree in Information Systems, Computer Science, or equivalent work experience.
</li><li>Minimum of 2 years hands-on technical support experience working in Information Technology on a Helpdesk or ServiceDesk environment.
</li><li>Two years of experience with Windows OS Solutions and M365 environments.
</li><li>Proven experience with providing comprehensive technical support, as well as creating technical documentation.
</li><li>Ability to become aware of new technologies, either through training and/or on-the-job experience.
</li><li>Knowledge of the legislative and regulatory process
</li><li>Strong problem-solving and troubleshooting skills for Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), and end-user hardware technologies.
</li><li>Ability to communicate technical information clearly to non-technical users.
</li><li>Experience in creating documentation and training resources.
</li><li>Strong knowledge of ticketing systems and IT support best practices.
</li><li>Customer-focused mindset with strong interpersonal skills.
</li></ul>Candidates with 3 or more years of hands-on technical support experience may be considered for an alternative role.
It is the policy of the Federal Home Loan Bank of Pittsburgh to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, religion, color, sex, national origin, age, disability status, genetic information, veteran's status, ancestry, sexual orientation or status as a parent as defined by applicable law. It is the Bank's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.</div>

Help Desk Analyst

Liberty Personnel Services, Inc.

<div>
 Job Details:
 
 
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 
 
 
 Responsibilities:
 
 
 
 Technical support of Network, Desktop and Applications.
 
 
 Strong troubleshooting skills.
 
 
 Ability to follow strict escalation procedures.
 
 
 Excellent Documentation and Communication.
 
 
 Ability to work with minimal supervision.
 
 
 
 Required Skills:
 
 
 
 Help Desk Call Center
 
 
 Healthcare Environment
 
 
 Active Directory
 
 
 MS Windows 7 &amp; 8.
 
 
 MS Office 2003/2007/2010.
 
 
 Email Administration (MS Outlook).
 
 
 Edgar Unthank
 
 
 300 Conshohocken State Road | Conshohocken, PA 19428
 
 
 Direct Line: 484.238.1943
 
 
 edgar@libertyjobs.com www.libertyjobs.com
 
 
 www.linkedin.com/in/edgarunthank
 
 
 #IT
 
 
 #remote
 
 
 #midsenior
 
 
 
 
</div>

Help Desk Support Analyst Remote

L.E.K. Consulting

<div>
 Location
 
 
 San Francisco
 
 
 
 Job Description
 
 
 
 
 About L.E.K. Consulting:
 
 
 
 L.E.K. Consulting (&ldquo;L.E.K.&rdquo;) is a global management consulting firm that uses deep industry expertise and rigorous analysis to help business leaders achieve practical results with real impact. It is uncompromising in its approach to helping clients consistently make better decisions, delivering improved business performance, and creating greater shareholder returns. The firm advises and supports global companies that are leaders in their industries &mdash; including the largest private and public sector organizations, private equity firms, and emerging entrepreneurial businesses. Founded more than 35 years ago, L.E.K. employs more than 2,200 professionals across the Americas, Asia-Pacific, and Europe and is recognized as a top consulting firm to work for. For more information, go to www.lek.com.
 
 
 
 Overview Of Service Desk Analyst I
 
 
 
 The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager.
 
 
 The Service Desk Analyst I provides excellent face to face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated.
 
 
 
 Responsibilities Include, But Are Not Limited To
 
 
 
 <ul>
 <li>
 Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email
 </li>
 <li>
 Troubleshooting hardware and software issues courteously and expeditiously
 </li>
 <li>
 Keeping inventory accurate and assessing the requirement for IT equipment
 </li>
 <li>
 Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.
 </li>
 <li>
 Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.
 </li>
 <li>
 Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required
 </li>
 <li>
 Managing IT equipment upgrades for the region
 </li>
 <li>
 Work with supplier warranty to repair broken laptop and mobile
 </li>
 <li>
 Other IT related functions and projects as requested that are not limited to daily support
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android
 </li>
 <li>
 An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware
 
 
 </li>
 </ul>
 
 Work Style
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent customer service, including empathic listening skills
 </li>
 <li>
 Solid self-starter with the ability to work in a team environment
 </li>
 <li>
 Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale
 </li>
 <li>
 Excellent organizational skills, prioritizing and managing multiple tasks
 </li>
 <li>
 Solid ability to offer and accept feedback and constructive suggestions
 </li>
 <li>
 Strong people skills and a knack for problem solving
 
 
 </li>
 </ul>
 
 Professional Experience &amp; Education
 
 
 
 <ul>
 <li>
 Experience in a customer focused role
 </li>
 <li>
 Associates and/or bachelor's degree or certificate program
 
 
 </li>
 </ul>
 For more information and to apply, go to
 
 
 <ul>
 <li>
 L.E.K. Consulting is an Equal Opportunity Employer
 </li>
 <li>
 L.E.K. Consulting has a hybrid work model in place for our U.S. offices.
 </li>
 <li>
 In California, the base salary is between $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profit sharing and other benefits.
 </li>
 <li>
 Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.
 </li>
 </ul>
</div>

Broad River Retail

<div>Help Desk Analyst
CULTURE SNAPSHOT
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of &lsquo;Furnishing Life&rsquo;s Best Memories&rsquo;. At Broad River, we call all our employees &ldquo;Memory Makers.&rdquo; We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE
The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help Desk Lead position must demonstrate excellent customer service, troubleshooting, and technical skills. Strong teamwork and multitasking abilities are essential. The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.
DAY IN THE LIFE AS THIS MEMORY MAKER<ul><li>
Excellent customer service skills: Provide a focus on providing exceptional support to a diverse range of users.</li><li>
Strong troubleshooting and technical skills: Possess proficiency in hardware, software, and network troubleshooting.</li><li>
Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution.</li><li>
Review and Act on Tickets: Ensuring that all tickets are addressed by the end of the workday is an essential task, helping maintain service standards.</li><li>
Hardware/Software Upgrades and Repairs: Performing technical tasks such as upgrades and repairs aligns with the Lead&rsquo;s role in ensuring smooth IT operations.</li><li>
Support of Storis ERP System: Providing support for key systems, like an ERP, is common for a Tier 2, who often has more in-depth knowledge.</li><li>
Follow-Up on Requests: Ensuring timely resolution of outstanding requests is crucial for maintaining service levels and user satisfaction.</li><li>
Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and supporting continuity of service throughout the day.</li><li>
Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available.</li><li>
Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role, often involving more complex tasks or leadership in specific areas.</li><li>
Required Travel: Travel to store or distribution center locations will be required for site inventory visits or in-person troubleshooting.</li><li>
Other Duties: Flexibility to take on additional tasks is standard for a Tier 2 Help Desk, as they often fill in gaps as needed.</li></ul>
WORKPLACE ENVIRONMENT
While performing the duties of this job the employee
<ul><li>Must be able to lift up to 15 pounds at a time.</li><li>
WORK SCHEDULE OUTLINED ON SITE, HYBRID, REMOTE WITH EXPECTATIONS</li><li>
Ability to work independently, as well as, in a collaborative team environment within an office setting.</li><li>
Physical requirements such as extended periods of sitting and computer use may be required.</li><li>
Ability to communicate effectively verbally, in writing, and/or electronically.</li><li>
Ability to use logical reasoning for simple and complex problem solving.</li></ul>
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS &amp; BENEFITS<ul><li>
Salary Range: $55,000-$60,000/annual salary</li><li>
Medical, dental, vision, and life insurance options
</li><li>Paid time off and 401K matching contribution
</li><li>Employee discount (40%) at BRR locations</li><li>
Internal Opportunities for career growth and advancement</li></ul>
OUR COMMITMENT TO YOU
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you&rsquo;re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
WHAT YOU&rsquo;LL NEED TO SUCCEED<ul><li>
Experience with
<ul><li>Windows 10, Windows 11, Mac OS X (Other OS&rsquo;s as they emerge)</li><li>
Office 365/Azure</li><li>
Active Directory maintenance
</li><li>Mac and PC hardware</li><li>
Printers, scanners, computer peripherals (Label Printers, RF Scanners, MFC, etc.)</li></ul></li><li>
Experience working with ticketing systems to track, prioritize and resolve support requests in adherence to standard SLA policies.</li><li>
VOIP support experience
</li><li>Mobile devices (iOS, Android)</li><li>
Client PC connectivity - Ethernet, TCP/IP, DNS, DHCP, and VPN</li><li>
Shared Drive (Mappings)</li><li>
Strong customer service and troubleshooting skills</li><li>
Ability to communicate technical information, both verbal and written, to a wide range of end-users</li><li>
3 years+ experience supporting a Windows/Mac environment</li><li>
An Associate&rsquo;s degree or Bachelor&rsquo;s degree is preferred</li><li>
Preference will be given to candidates with training, experience or certification in IT or networking</li><li>
The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.</li></ul></div>

technology&

<div>
 
 
 Help Desk Analyst &ndash; IT / Operations Support (Remote)
 
 
 
 
 
 
 
 Location:
 
 Remote (Candidates must be present and authorized to work in the USA)
 
 
 
 Employment Type:
 
 On‑Call / Flexible Support
 
 
 
 Hourly Rate:
 
 Competitive
 
 
 
 
 
 Start Date:
 
 April 2026
 
 
 
 Positions Available:
 
 Multiple
 
 
 
 
 
 
 Position Summary
 
 
 
 Technology&amp; is hiring
 
 Help Desk Analysts
 
 to support
 
 either of its IT or Operations help desks
 
 for a large multinational client. The role involves providing
 
 first-line support to users by responding to inquiries, troubleshooting issues, and ensuring excellent customer service
 
 across various communication channels, including phone, email, and chat.
 
 
 
 
 
 This position is part of a flexible remote support pool where candidates will receive paid training.
 
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 Excellent communication skills with strong customer service orientation.
 </li>
 <li>
 Ability to remain calm, patient, and professional when handling customer inquiries.
 </li>
 <li>
 Strong listening skills with an empathetic and positive communication style.
 </li>
 <li>
 Detail‑oriented with strong organizational and time‑management skills.
 </li>
 <li>
 Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond professionally to customer inquiries via phone, email, or chat.
 </li>
 <li>
 Provide Tier 1 help desk support for IT systems or operational services.
 </li>
 <li>
 Assist students, staff, parents, or other stakeholders with inquiries and service requests.
 </li>
 <li>
 Log and track incidents, service requests, and inquiries using CRM and ITSM.
 </li>
 <li>
 Research solutions using knowledge bases, workflows, and predefined scripts.
 </li>
 <li>
 Diagnose issues and provide initial troubleshooting or guidance to resolve problems.
 </li>
 <li>
 Escalate complex or priority issues to Team Leads or appropriate Tier 2/3/4 support.
 </li>
 <li>
 Maintain accurate records of interactions, resolutions, and actions taken.
 </li>
 <li>
 Follow quality standards, service level expectations, and operational procedures.
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity Employer
 
 
 
 Technology&amp; is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.
 
</div>

EnergyUnited

<div>Join Our Team at EnergyUnited

At EnergyUnited, we are committed to being safe, secure, present, and member focused. We&rsquo;re looking for a skilled and service-driven Service Desk Analyst II to join our IT Services and Analytics team.

In this role, you&rsquo;ll be a key resource for employees across the organization by resolving technical issues, supporting systems, and helping ensure a smooth and secure IT experience for our teams. 


What You&rsquo;ll Do

As a Service Desk Analyst II, you will:
<ul>
<li>Provide first- and second-level technical support for hardware, software, and network issues</li>
<li>Manage and resolve service requests using our IT ticketing system</li>
<li>Troubleshoot desktops, laptops, mobile devices, printers, and other equipment</li>
<li>Install, configure, and maintain systems and business applications</li>
<li>Support user accounts, access requests, and multi-factor authentication</li>
<li>Assist with device deployment, imaging, and configuration</li>
<li>Escalate complex issues to specialized IT teams when needed</li>
<li>Identify and report potential cybersecurity concerns</li>
<li>Document solutions and contribute to our knowledge base</li>
<li>Support system updates, patching, and software installs</li>
<li>Train and guide users on technology and best practices</li>
<li>Help manage IT inventory and asset tracking</li>
<li>Participate in process improvements and team collaboration efforts</li></ul> 

North Carolina&rsquo;s largest electric cooperative, EnergyUnited, delivers reliable energy and services that improve the quality of life for our customers and communities. We invite you to join our team if you possess the qualities on which we&rsquo;ve based our success for over 60 years &ndash; Safety, Integrity, Commitment and Excellence.

EnergyUnited offers a comprehensive benefit package.
EnergyUnited is an Equal Opportunity &ndash; Affirmative Action Employer

KNOW YOUR RIGHTS (ENGLISH) 
CONOZCA SUS DERECHOS (ESPANOL) 
FLSA INFORMATION 
FMLA INFORMATION
What We&rsquo;re Looking For

Required:
<ul>
<li>Associate degree in IT, Computer Science, Business Administration, or related field (or equivalent experience)</li>
<li>At least 2 years of experience in IT support or service desk environments</li>
<li>Strong troubleshooting and problem-solving skills</li>
<li>Experience working with ticketing systems</li>
<li>Valid North Carolina driver&rsquo;s license</li>
</ul>
Preferred:
<ul>
<li>Experience in a utility or government environment</li>
<li>CompTIA A+, Network+, or Security+ certifications</li>
<li>Familiarity with ITIL framework</li></ul> 


Work Environment &amp; Expectations
<ul><li>Standard hours: 7:00 a.m. &ndash; 4:00 p.m., with occasional flexibility required</li></ul>
<ul>
<li>Participation in an on-call rotation for after-hours support</li>
<li>Must be available during adverse weather events</li></ul> 


Why EnergyUnited?

At EnergyUnited, you&rsquo;re more than an employee, you&rsquo;re part of a team that powers communities. We offer a supportive work environment, opportunities for growth, and the chance to make a real impact. 


Residency Requirement

Employees must live within EnergyUnited&rsquo;s service area (19 counties) or within a 40-mile radius of an EnergyUnited office. 


As a federal contractor subject to the nondiscrimination and affirmative action obligations of Executive Order 11246, as amended, and its implementing regulations, Section 503 of the Rehabilitation Act of 1973, as amended, and its implementing regulations at 41 CFR &sect; 60-741, and the Vietnam Era Veterans Readjustment Assistance Act, as amended, and its implementing regulations at 41 CFR &sect; 60-300, EnergyUnited EMC (hereinafter referred to as &quot;the Cooperative&quot;), with the full support of the Chief Executive Officer (CEO), reaffirms that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, any other characteristic protected by federal, state or local laws, or status as a protected veteran.</div>

Service Desk Analyst II

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