it help desk analyst

KVC Health Systems

<div><p><b>Help Desk Analyst &ndash; Join a Mission-Driven Team with a Work Wellbeing Score of 82</b></p><p>
Make a real impact while advancing your technical career. At <b>KVC</b>, we&rsquo;re committed to supporting our employees just as much as we support the individuals and families we serve. Our <b>Indeed Work Wellbeing Score of 82</b> reflects our dedication to a positive, collaborative, and growth-oriented work environment.</p><p><b>
Position Summary:</b><br>
The <b>Help Desk Analyst</b> serves as the first point of contact for technology-related issues within their region and provides remote support to other agency locations. This role involves troubleshooting, documenting, and resolving technical issues related to hardware, software, and networking. The Help Desk Analyst also assists with system maintenance, technical projects, and occasional travel to other sites.</p><p>
This is a <b>hybrid position</b> &mdash; working <b>onsite three days per week and remote two days per week</b>. The first <b>60 days of training will be fully onsite</b> at our <b>Olathe, KS office</b>.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li><p>
Respond to technical support tickets and incoming calls, resolving or escalating as needed</p></li><li><p>
Provide excellent customer service and timely follow-up on IT support requests</p></li><li><p>
Troubleshoot PC hardware, software, and network issues</p></li><li><p>
Set up and manage user accounts, phone numbers, and voicemail accounts</p></li><li><p>
Maintain IT inventory and documentation</p></li><li><p>
Identify and recycle end-of-life equipment responsibly</p></li><li><p>
Develop and maintain user training materials and technical documentation</p></li><li><p>
Collaborate with IT team members and supervisors to ensure efficient problem resolution</p></li><li><p>
Participate in occasional on-call responsibilities</p></li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li><p><b>
Education:</b> Associate degree or equivalent job experience</p></li><li><p><b>
Experience:</b> 1&ndash;3 years of experience in a business environment supporting PC hardware, data networking, and software troubleshooting</p></li><li><p><b>
Licensure/Requirements:</b></p><ul><li><p>
Valid driver&rsquo;s license and auto insurance</p></li><li><p>
At least 21 years old</p></li><li><p>
Ability to meet KVC&rsquo;s insurance requirements</p></li></ul></li><li><p><b>
Preferred Certifications:</b></p><ul><li><p>
CompTIA A+ Hardware &amp; Operating Systems</p></li><li><p>
CompTIA Network+</p></li><li><p>
MCP (Microsoft Certified Professional)</p></li></ul></li><li><p><b>
Preferred Education:</b> Degree in Information Technology or related field</p></li></ul><h3 class="jobSectionHeader"><b>
Key Skills &amp; Competencies</b></h3><ul><li><p>
Strong customer service orientation and communication skills</p></li><li><p>
Resourcefulness in problem-solving and issue resolution</p></li><li><p>
Initiative to learn, grow, and take ownership of work</p></li><li><p>
Ability to think critically and adapt communication to the audience</p></li><li><p>
Team-oriented mindset and accountability in all work interactions</p></li></ul><h3 class="jobSectionHeader"><b>
Why Join KVC</b></h3><p>
At KVC, you&rsquo;ll be part of an organization that values growth, collaboration, and innovation. We provide opportunities for professional development, recognize initiative, and cultivate a culture where every team member can thrive.</p><p>
Our <b>Work Wellbeing Score of 82</b> on Indeed demonstrates that our employees feel supported, valued, and empowered to do their best work.</p><p><b>
Ready to grow your IT career while making a difference?</b><br>
Apply today to join KVC&rsquo;s dedicated technology team.</p></div>

Help Desk Analyst

NavitsPartners

<div><p><b>Job Title:</b> Help Desk Analyst<br>
<b>Location:</b> Harrisburg, PA 17104 (Onsite)<br>
<b>Contract Duration:</b> 7 Months</p>
<h3 class="jobSectionHeader"><b>
Job Summary</b></h3>
<p>
&quot;Navitas Partners, LLC&quot; is seeking a <b>Help Desk Analyst (Tier 1)</b> to provide frontline technical support and exceptional customer service to end users. This is an <b>onsite, phone-based role</b> focused on password resets, user account management, and basic application support. Reliability, professionalism, and clear communication are essential for success in this position.</p>
<h3 class="jobSectionHeader"><b>
Responsibilities</b></h3>
<ul>
<li><p>Provide technical assistance and support for hardware, software, and systems via phone.</p>
</li>
<li><p>Investigate and resolve basic computer software and hardware issues.</p>
</li>
<li><p>Assist users by walking them through troubleshooting steps and diagnostic procedures.</p>
</li>
<li><p>Create and escalate service tickets using <b>Remedy</b> or similar ticketing systems.</p>
</li>
<li><p>Reset and restore mainframe, LAN, and user IDs/passwords using <b>RACF</b> or <b>Active Directory</b>.</p>
</li>
<li><p>Coordinate and track service requests with Tier 2 support teams or external service providers.</p>
</li>
<li><p>Maintain and update technical reference materials and knowledge base documentation.</p>
</li>
<li><p>Deliver outstanding customer service in a fast-paced team environment.</p>
</li>
<li><p>Ensure timely completion of assigned tasks while adhering to quality standards.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul>
<li><p>1+ year of IT Service Desk or Call Center experience.</p>
</li>
<li><p>Experience with call tracking and ticketing systems (e.g., Remedy, ServiceNow).</p>
</li>
<li><p>Strong verbal and written communication skills with a professional telephone manner.</p>
</li>
<li><p>Basic knowledge of Active Directory for user and security group administration.</p>
</li>
<li><p>Proficiency in Windows 7 and Office 365 environments.</p>
</li>
<li><p>Experience supporting and troubleshooting Office 365 (permissions, calendar sharing, delegation).</p>
</li>
<li><p>Excellent organizational skills and attention to detail.</p>
</li>
<li><p>Ability to assist users with limited technical knowledge in a patient and effective manner.</p>
</li>
<li><p>Self-motivated and customer-focused, with a commitment to service excellence.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Additional Information</b></h3>
<ul>
<li><p>This position is 100% onsite in Harrisburg, PA.</p>
</li>
<li><p>Saturday work (8:00 AM &ndash; 12:00 PM) is required once per quarter; advance notice of at least two weeks will be provided.</p>
</li>
</ul><p></p><p>About <b>Navitas Partners, LLC</b> certified WBENC and one of the fastest-growing <b>Technical / IT</b> staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.</p></div>

Help Desk Analyst - HDA25-32679

Sysco

Job Description <br><p><strong>Service Desk Analyst<br> Hybrid - Ashford, Belfast or London</strong></p><p>Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.</p><p>Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations  click apply for full job details

Service Desk Analyst (French or Swedish speaking)

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><ul><li>IT Service Desk Operations</li>
<li>Atleast 3 years of experience handling Service Desk services.</li>
<li>Fluency in English (Reading, Writing, Speaking)</li>
<li>Understand and responds in Business Communications</li>
<li>Good Managerial Skill</li>
<li>Understanding and knowledge on IT Infrastructure.</li>
<li>Work in any shift (24*7)</li>
<li>ITIL Knowledge</li>
<li>Understanding and knowledge on IT Infrastructure.</li>
<li>Act as Single point of contact as Customer Global Service Desk</li>
<li>A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.</li>
<li>Create / Update KBA, SOP</li>
<li>Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation</li>
<li>Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively</li>
<li>Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware</li>
<li>respond to requests for technical assistance in person, via phone, chat, web and email</li>
<li>diagnose and resolve technical hardware and software issues</li>
<li>research questions using available information resources</li>
<li>advise user on appropriate action</li>
<li>follow standard help desk procedures</li>
<li>log all help desk interactions</li>
<li>administer help desk software</li>
<li>follow up with customers and users to ensure complete resolution of issues</li>
<li>redirect problems to correct resource</li>
<li>identify and escalate situations requiring urgent attention</li>
<li>track and route problems and requests and document resolutions</li>
<li>resolve technical problems with Local Area Networks and Wide Area networks</li>
<li>prepare activity reports</li>
<li>inform management of recurring problems</li>
<li>stay current with system information, changes and updates</li>
<li>help update training ma nuals for new and revised software and hardware</li>
<li>train users as necessary</li>
</ul></div></div></div><div><div><div><b>Location</b></div>
<div>Pune</div>
</div><div><div><b>Job Function</b></div>
<div>IT INFRASTRUCTURE SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Engineer</div>
</div><div><div><b>Job Id</b></div>
<div>378453</div>
</div><div><div><b>Desired Skills</b></div>
<div>IT IS_Service Desk | Service Desk</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Service Desk Analyst

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst L2
</div></div></div></div><div><div><div><div>Req Id: 112365
</div></div></div></div><div><div><div><div>City: Ahmedabad
</div></div></div></div><div><div><div><div>State/Province: Gujarat
</div></div></div></div><div><div><div><div>Posting Start Date: 11/18/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role:
</b></p><p>The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro&acirc;&#128;&#153;s Service Desk objectives
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Do:
</b></p><ul><li><b>Be responsible for primary user support and customer service
</b><ul><li>Respond to queries from all calls, portal, emails, chats from the client
</li><li>Become familiar with each client and their respective applications/ processes
</li><li>Learn fundamental operations of commonly-used software, hardware and other equipment
</li><li>Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
</li><li>Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA &amp; hits
</li>Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Regular MIS &amp; resolution log management on queries raised
</b><ul><li>Record events and problems and their resolution in logs
</li><li>Follow-up and update customer status and information
</li><li>Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
</li><li>Identify and suggest improvements on processes, procedures etc.
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver:
</b></p><div><div><div><div><b>No.
</b></div><div><p><b>Performance Parameter<br>
</b></p></div><div><p><b>Measure<br>
</b></p></div></div><br>
<div><div>1.
</div><div><p>Service Desk Delivery<br>
</p></div><div><p>Adherence to TAT, SLA as per SoW
</p><p>Minimal Escalation
</p><p>Customer Experience<br>
</p></div></div><br>
<div><div>2.
</div><div><p>Personal<br>
</p></div><div><p>Attendance
</p><p>Documentation etc.<br>
</p></div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: TIS Service Desk .<br>
<p></p>Experience: 1-3 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Service Desk Analyst L2

American Technology Consulting LLC

<div><p>The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance.</p><p></p><p><br>
This team teleworks on every Friday.</p><p>
This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-</p><p>
1101 South Front St., Harrisburg, PA 17104</p><p>
Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there.</p><p></p><p><br>
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.</p><p></p><p><br>
PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn&rsquo;t have people and customer service skills.</p><p></p><p><br>
The Help Desk Analyst performs the skills listed below-</p><ul><li>Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.</li><li>Investigates and resolves computer software and hardware problems of users.</li><li>Answers questions, applying knowledge of computer software, hardware, systems, and procedures.</li><li>Talks with technical and non-technical co-workers to research problem and find solution.</li><li>Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.</li><li>Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.</li><li>Follow quality standards and displays strong customer service skills.</li><li>Able to work in a team environment.</li><li>Complete assigned tasks.</li><li>Excellent communication skills; both written and spoken.</li><li>Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory</li><li>Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.</li><li>Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.</li></ul><p></p><p><br>
Required Skills:</p><ul><li>Experience with call tracking and ticketing software</li><li>Attentive to details and ability to be resourceful (using supplied documentation)</li><li>Ability to support users with limited knowledge of computers, software, hardware, and systems</li><li>Above average communication skills and telephone manner.</li><li>Excellent organizational skills</li><li>Basic User &amp; Security Group Active Directory administration</li><li>Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365</li><li>Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)</li><li>You will be a self-motivated achiever who gains satisfaction from providing excellent customer service</li><li>1+ years previous IT Service Desk and/or Call Center experience required.</li></ul><p></p><p><br>
***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks&rsquo; notice beforehand.***</p></div>

Burhan Technology Computer Co. W.L.L.

<p><b>Job Title:</b> Senior Helpdesk Analyst</p><p><b>Department:</b> Technical Services<br/><b>Location:</b> Kuwait, Full-time onsite</p><p><b>Role Overview</b></p><p>As a <b>Senior Helpdesk Analyst</b>, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in <b>Zoho Desk</b>, in line with defined SLAs and the Company&rsquo;s service quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in <b>Zoho Desk</b>, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li><b>3&ndash;5 years</b> of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of <b>IT service management (ITSM)</b> frameworks and best practices.</li><li>Hands-on experience with <b>Zoho Desk</b> or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li><b>ITIL Foundation certification</b> is an advantage.</li></ul><p><b>Personal Attributes</b></p><ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul><p>Job Type: Full-time</p>

Sr. Helpdesk Analyst

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