it help desk analyst

Liberty Personnel Services, Inc.

<div>
 Job Details:
 
 
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 
 
 
 Responsibilities:
 
 
 
 Technical support of Network, Desktop and Applications.
 
 
 Strong troubleshooting skills.
 
 
 Ability to follow strict escalation procedures.
 
 
 Excellent Documentation and Communication.
 
 
 Ability to work with minimal supervision.
 
 
 
 Required Skills:
 
 
 
 Help Desk Call Center
 
 
 Healthcare Environment
 
 
 Active Directory
 
 
 MS Windows 7 &amp; 8.
 
 
 MS Office 2003/2007/2010.
 
 
 Email Administration (MS Outlook).
 
 
 Edgar Unthank
 
 
 300 Conshohocken State Road | Conshohocken, PA 19428
 
 
 Direct Line: 484.238.1943
 
 
 edgar@libertyjobs.com www.libertyjobs.com
 
 
 www.linkedin.com/in/edgarunthank
 
 
 #IT
 
 
 #remote
 
 
 #midsenior
 
 
 
 
</div>

Help Desk Support Analyst Remote

Zones, LLC

<div>
 
 Description
 
 
 
 
 Company Overview:
 
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 
 Term: 1+ year
 
 
 
 
 Location: Indianapolis, IN
 
 
 
 
 Pay: $22.00 - $26.00; commensurate with experience
 
 
 
 
 Hours: 8:00 am &ndash; 5:00 pm
 
 
 
 As a Help Desk Support Analyst, you&rsquo;ll play a key role in ensuring our global teams have the technology they need to innovate, collaborate, and deliver exceptional experiences to our customers and athletes worldwide. You&rsquo;ll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission.
 
 
 
 What you will do as the Help Desk Support Analyst:
 
 
 
 
 The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 
 <ul>
 <li>
 Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity.
 </li>
 <li>
 Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary.
 </li>
 <li>
 Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training.
 </li>
 <li>
 Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar).
 </li>
 <li>
 Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively.
 </li>
 <li>
 Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues.
 </li>
 <li>
 Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support.
 </li>
 <li>
 Collaborate with global IT teams to ensure consistent service delivery across regions.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 1-3 years of experience in a help desk or IT support role.
 </li>
 <li>
 Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN).
 </li>
 <li>
 Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM).
 </li>
 <li>
 Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner.
 </li>
 <li>
 A problem-solving mindset and a passion for delivering excellent customer service.
 </li>
 <li>
 Ability to work in a fast-paced, team-oriented environment with a global scope.
 </li>
 <li>
 Bonus: Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence.
 
 
 </li>
 </ul>
 
 Zones Offers a Comprehensive Benefits Package
 
 
 
 While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
 
 
 At Zones, work is more than a job &ndash;with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Zones participates in E-Verify. E-Verify is a system that compares information from a team member&rsquo;s Form I-9 to federal records to confirm their eligibility to work in the United States.
 
 
</div>

Help Desk Analyst L1

Jackson Lewis

<div>Focused on employment and labor law since 1958, Jackson Lewis P.C.&rsquo;s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients&rsquo; goals to emphasize belonging and respect for the contributions of every employee.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers&reg; &ldquo;Best Law Firms&rdquo;.
The Firm is seeking an independent, detail oriented individual to provide end-user desktop and telecommunications hardware and software support. The individual will provide telephone support to users and perform desk-side support as needed and directed. The Analyst will provide excellent customer service with the objective to provide immediate solutions for end user issues and requests.
Essential Functions<ul><li>
Provide exceptional customer service.</li><li>
Provide phone support while maintaining a phone availability status of 85% or higher.</li></ul><ul><li>
Provide high level application, desktop, and telecom software and hardware support with the expectation of immediate solutions for end user issues.</li><li>
Document end user issues/requests utilizing the IT Service Desk service management application.</li><li>
Provide end-user hardware, software, and telecommunications desk-side system support.</li><li>
Work in conjunction with entire support staff in the successful completion of all Service Desk related projects.</li><li>
Work toward team standards in relation to the current Service Level Objectives.</li><li>
Provide identification/resolution for IT Infrastructure and desktop issues.</li><li>
Furnish reports, information and/or documentation as directed by management.</li><li>
Retain ownership of all issues/requests assigned until closure with end user agreement.</li><li>
Assist with execution of all desktop system and voice related moves, adds, changes, and upgrades.</li><li>
Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.</li><li>
Participate in department initiatives and represent the department as a member of the technical staff. Keep abreast of technologies in the Desktop and Telecommunications environment by attending seminars and other educational opportunities as required.</li><li>
Computer imaging as needed and directed by IT.</li><li>
Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.</li><li>
Perform additional tasks as directed by management.</li></ul>
Qualifications/Skills Required<ul><li>
At least 2 years of Service Desk experience.</li><li>
Excellent knowledge of MS Windows operating systems.</li><li>
Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange.</li><li>
PC hardware proficiency (Intel/Mac/HP).</li><li>
Experience with macOS is a plus.</li><li>
General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.</li><li>
Excellent customer service skills, including verbal and written communication skills; as well as telephone, interpersonal, analytical and organizational skills.</li><li>
Team player, creative, innovative, flexible &amp; enthusiastic.</li><li>
Ability to work independently on special assignments.</li><li>
Law firm experience a plus.</li></ul>
Educational Requirements<ul><li>
Associates Degree or equivalent work experience of 2 to 4 years required.</li></ul>
#LI KM
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.</div>

Help Desk Analyst

V-ENVISAGE SOLUTIONS INC

Job DescriptionYou are the primary point of contact for internal employees or external clients seeking technical assistance. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues to ensure minimal disruption to business operations. A successful candidate balances strong technical acumen with exceptional customer service.Key Responsibilities<ul><li>Incident Management &amp; Troubleshooting:</li><li>Serve as the first line of technical support via phone, email, chat, or walk-ins.</li><li>Diagnose and resolve technical issues involving Windows/macOS operating systems, Microsoft 365, enterprise applications, and hardware (laptops, desktops, mobile devices, printers).</li><li>Walk end-users through step-by-step problem-solving processes.</li><li>Request Fulfillment &amp; Access Management:</li><li>Provision and de-provision user accounts, permissions, and distribution groups using Active Directory or Azure AD.</li><li>Configure and deploy new hardware and software for onboarding employees.</li><li>Ticket Documentation &amp; Escalation:</li><li>Log, categorize, and prioritize all incoming incidents and service requests within the ITSM ticketing tool (e.g., ServiceNow, Jira Service Management, Zendesk).</li><li>Escalate complex, unresolved issues to Tier 2/Tier 3 support or specialized infrastructure teams, ensuring accurate documentation is passed along.</li><li>Knowledge Management:</li><li>Contribute to the internal IT knowledge base by writing and updating documentation, FAQs, and user guides.</li></ul>Required Skills &amp; Qualifications<ul><li>Technical Skills:</li><li>Proficiency with Windows 10/11 and macOS environments.</li><li>Strong familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive).</li><li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, DHCP, Wi-Fi troubleshooting).</li><li>Experience using remote desktop support tools (e.g., TeamViewer, LogMeIn, BeyondTrust).</li><li>Soft Skills:</li><li>Customer-First Mentality: Exceptional empathy, patience, and active listening skills.</li><li>Communication: Ability to translate complex technical jargon into clear, user-friendly instructions.</li><li>Problem-Solving: Strong analytical and critical-thinking skills under pressure.</li><li>Time Management: Ability to multi-task and prioritize tickets in a fast-paced environment while meeting SLAs (Service Level Agreements).</li></ul>Education &amp; Experience Requirements<ul><li>Education: High School Diploma or equivalent required; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.</li><li>Experience: 2&ndash;5 years of experience in an IT service desk, help desk, or customer-facing technical support role.</li><li>Preferred Certifications (Highly Valued):</li><li>CompTIA A+, Network+, or Security+</li><li>ITIL 4 Foundation (highly preferred for Service Desk frameworks)</li><li>HDI-SDA (Help Desk Institute Service Desk Analyst)</li><li>Microsoft Certified: Endpoint Administrator Associate</li></ul>Pay: $26.00 - $35.00 per hourWork Location: In person

Service Desk Analyst

Reqrouteinc

Job Title: IT Help Desk Technician Company: Reqrouteinc Location: United, Pennsylvania Employment Type: Full-Time Job Overview Reqrouteinc is seeking a motivated and customer-focused IT Help Desk Technician to join our team. Based in our United, Pennsylvania office, this Full-Time role is essential for maintaining the smooth operation of our IT systems. The ideal candidate will be the first point of contact for all IT-related queries, providing timely and effective technical support to our staff. You will be responsible for diagnosing and resolving a wide range of hardware, software, and network issues, ensuring our employees can work efficiently and securely. Responsibilities As an IT Help Desk Technician, your key duties will include: • Serving as the primary point of contact for technical support requests received via phone, email, or our ticketing system. • Providing first-line support by troubleshooting and resolving issues related to computer hardware, software, mobile devices, and peripherals. • Installing, configuring, and maintaining desktop operating systems, business applications, and computer hardware. • Managing user accounts, permissions, and access rights within Active Directory and other systems. • Escalating complex or unresolved issues to the appropriate senior IT personnel in a timely manner. • Meticulously documenting all support requests, troubleshooting steps, and resolutions in our IT service management system. • Assisting with the setup and onboarding of new employees, including workstation configuration and account creation. • Contributing to the creation and maintenance of our IT knowledge base and user guides. Qualifications The successful candidate should possess the following skills and experience: • Proven experience in an IT help desk, service desk, or a similar technical support role. • Strong working knowledge of Windows operating systems and the Microsoft Office 365 suite. • Hands-on experience with troubleshooting PC hardware, printers, and other peripherals. • A basic understanding of networking principles, including TCP/IP, DNS, and DHCP. • Experience with user account management in an Active Directory environment is highly desirable. • Excellent communication and interpersonal skills, with a strong focus on customer service. • Strong analytical and problem-solving abilities with a keen attention to detail. • The ability to work independently and collaboratively as part of a dynamic team. • Relevant industry certifications (e.g., CompTIA A+, ITIL Foundation) are considered an advantage. What We Offer • A competitive hourly wage ranging from $20 to $45 USD, dependent on experience and qualifications. • A permanent, Full-Time position. • An opportunity to develop your technical skills in a supportive and professional environment.

IT Help Desk

TEEMA

<div>Help Desk Specialist II
Task 3: TSD Advanced Support (Tier II)
Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance
Rotating shifts, 24x7x365 coverage required
BILINGUAL PREFERRED
Help Desk Specialist II (Tier 2 Advanced Support) &ndash; Remote Flexibility | 24/7 Operations
Take your IT support expertise to the next level in a dynamic, mission-driven environment supporting critical technical operations. This Tier 2 role is ideal for experienced support professionals who excel at advanced troubleshooting, problem resolution, and delivering exceptional user support in a fast-paced 24/7/365 setting.
As a Help Desk Specialist II, you&rsquo;ll provide second-level technical support for escalated incidents and service requests received through ticketing systems and live transfers. You&rsquo;ll troubleshoot complex technical issues involving Windows environments, Active Directory, Microsoft 365, Outlook, VPN connectivity, remote access tools, authentication methods, and mobile device management platforms.
Responsibilities include diagnosing and resolving hardware, software, remote access, and account-related issues; supporting desktops, laptops, tablets, printers, and peripherals; performing remote software installations; documenting and managing tickets; and escalating issues to specialized teams or vendors when needed.
What You Bring:<ul><li>
High school diploma or equivalent (Associate degree in IT preferred)</li><li>
2+ years of IT help desk or technical support experience with Tier 2 troubleshooting responsibilities</li><li>
Strong knowledge of Windows, Active Directory, Microsoft Office 365, Outlook, and mobile device management tools</li><li>
Experience supporting VPN technologies, remote access environments, and secure authentication methods</li><li>
Ability to work rotating shifts, including nights, weekends, and holidays</li><li>
U.S. Citizenship and ability to pass a background investigation</li></ul>
Preferred Qualifications:<ul><li>
CompTIA A+, Network+, Security+, HDI, ITIL, or similar certifications</li><li>
Experience with ServiceNow or enterprise ITSM platforms</li><li>
Hands-on knowledge of AirWatch/Workspace ONE, VPN solutions, and remote workforce technologies</li><li>
Prior experience supporting federal, government, or highly regulated environments</li></ul>
If you enjoy solving complex technical challenges, supporting critical users, and working in a collaborative operations environment, this is a strong opportunity to grow your advanced IT support career.
#Workwolf</div>

Help Desk Specialist II- Tier 2 Support

Surepoint Emergency Center

<div>Position Summary

The Senior Help Desk Technician provides advanced technical support for hardware, software, and network-related issues while delivering exceptional customer service to end users. This role serves as an escalation point for complex technical problems, mentors junior support staff, and helps maintain reliable IT systems and operations across the organization.

What you'll do:

Technical Support
<ul><li>Provide Tier 2 and Tier 3 support for desktops, laptops, mobile devices, printers, and peripherals.
</li><li>Troubleshoot and resolve hardware, software, network, and application issues.
</li><li>Manage and support Microsoft Windows, Microsoft 365, and Active Directory environments.
</li><li>Perform system installations, upgrades, patches, and maintenance.
</li><li>Support VPN, remote access, and cybersecurity-related issues.
</li></ul>Incident &amp; Service Management
<ul><li>Respond to and resolve service tickets within established SLAs.
</li><li>Escalate critical incidents when necessary and coordinate resolution efforts.
</li><li>Document troubleshooting steps, solutions, and knowledge base articles.
</li><li>Monitor ticket queues and ensure timely follow-up with users.
</li></ul>Infrastructure Support
<ul><li>Assist with server administration and system maintenance.
</li><li>Support user account provisioning, permissions, and group management.
</li><li>Troubleshoot network connectivity issues including switches, wireless access points, and firewalls.
</li><li>Participate in disaster recovery and business continuity activities.
</li></ul>Leadership &amp; Mentoring
<ul><li>Serve as an escalation resource for Help Desk Technicians.
</li><li>Train and mentor junior support staff.
</li><li>Assist in developing support procedures and best practices.
</li><li>Participate in IT projects and technology rollouts.
</li></ul>Who we're looking for:
<ul>
<li>Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
</li><li>5+ years of Help Desk or Desktop Support experience.
</li><li>Strong knowledge of:
<ul><li>Windows 10/11
</li><li>Microsoft 365
</li><li>Active Directory
</li><li>Azure AD / Entra ID
</li><li>AWS
</li><li>TCP/IP Networking
</li><li>VPN Technologies
</li><li>Endpoint Management Tools
</li></ul></li><li>Experience with ticketing systems such as:
<ul><li>ServiceNow
</li><li>Zendesk
</li><li>Wrike
</li><li>Fresh service
</li></ul></li></ul>Preferred Qualifications
<ul><li>Experience supporting cloud environments.
</li><li>Experience with:
<ul><li>Microsoft Intune
</li><li>Azure
</li><li>AWS
</li><li>VMware
</li><li>SharePoint
</li><li>PowerShell scripting
</li></ul></li><li>Knowledge of cybersecurity best practices.
</li><li>Experience in Healthcare environment.
</li></ul>Certifications Preferred
<ul><li>CompTIA A+
</li><li>CompTIA Network+
</li><li>CompTIA Security+
</li><li>Microsoft Certified: Modern Desktop Administrator Associate
</li><li>ITIL Foundation
</li></ul>Key Competencies
<ul><li>Excellent customer service and communication skills
</li><li>Problem-solving and analytical thinking
</li><li>Time management and prioritization
</li><li>Technical troubleshooting expertise
</li><li>Leadership and mentoring abilities
</li><li>Documentation and process improvement</li></ul></div>

Senior Help Desk Technician

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