it help desk analyst

All Lines Technology

<div>The role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. The Tier 1 Analyst is the first point of contact at the Service Desk and will escalate to Tier II when applicable. In addition, will filter Service Desk calls and follow documented procedures on break / fix or supporting an application with Westinghouse. They will gather and analyze information about the users issue to resolve their problem. Level 1 may also provide support for identified Level 2 configuration solutions that have been documented. Tier 1 Analysts are responsible for meeting the Service Desk Service Level Agreement and KPI metrics<ul><li>
Assures smooth handling of individual problems from call-in through resolution. Practicing Total Contact ownership.</li><li>
Responds to inquiries and service requests for assistance with the organizations computer system or PC's via Phone, E-mail and chat queues.</li><li>
Identifies problems, troubleshoots and provides 1st level technical support for internal customers for the following: Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, Hardware/Software conflicts, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom connectivity and synchronization, among other applications. (SAP, EDMS, etc.)</li><li>
Escalates/Coordinates with 2nd level support with Tier II to resolve problems when necessary.</li><li>
Assists peers with troubleshooting, SD processes and procedures.</li><li>
Maintains ticket queues by actively communicating with customers and peers.</li><li>
Must be able to act with a sense of urgency and commitment to resolve issues under pressure</li></ul>
Minimum Requirements :<ul><li>
Associates degree in Information Technology or equivalent</li><li>
1-3 years working experience in a Service Desk Role</li><li>
A+ preferred.</li><li>
HDI Help Desk Professional or ITIL Foundations Required</li><li>
Basic Network Administration</li><li>
Knowledge of hardware and software</li><li>
Protocol and OS Knowledge:</li><li>
Experience with Windows operating systems is required.</li><li>
Experience with IOS required</li><li>
Experience handling customer technical support calls.</li><li>
Ability to effectively explain technical information to people with less technical knowledge.</li><li>
Ability to troubleshoot and solve problems independently by effectively leveraging provided tools.</li></ul></div>

IT Help Desk Analyst

RLDatix

<div>Service Desk Analyst | Client Support | Riyadh | In-Office/Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.

We&rsquo;re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.
<h3 class="jobSectionHeader">
How You&rsquo;ll Spend Your Time</h3>
<ul>
<li>Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
</li><li>Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.
</li><li>Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
</li><li>Travel and collaborate with clients at their sites across the GCC &amp; MEA in order to provide crucial hypercare and go-live support.
</li><li>Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures. 
</li></ul><h3 class="jobSectionHeader">What Kind of Things We&rsquo;re Most Interested in You Having</h3>
<ul>
<li>Minimum 1 year of experience in a technical support role or related experience.
</li><li>Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.
</li><li>In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.
</li><li>Ability to travel frequently to client sites within GCC &amp; MEA.
</li><li>Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.
</li><li>A knack for working collaboratively within a globally dispersed support team.
</li><li>Strong proficiency in English language, with Arabic language fluency preferred.
</li></ul>By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.</div>

Service Desk Analyst

Kyndryl

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. 
 
The Role
Have you been wanting to get into IT but don&rsquo;t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there&rsquo;s a good chance you&rsquo;ll love being a L1 Help Desk Analyst at Kyndryl.
 
 
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a L1 Help Desk Analyst, you&rsquo;ll be the face and voice of Kyndryl, helping customers solve their problems every day.
 
 
A L1 Help Desk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we&rsquo;ll teach you the rest. It&rsquo;s a fun and fast-paced role where you&rsquo;ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you&rsquo;ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
 
 
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you&rsquo;ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
 
 
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It&rsquo;s fun, challenging, and fast-paced &ndash; you definitely won&rsquo;t be bored!
 
 
Your future at Kyndryl
 
This is a true &ldquo;start here, go anywhere&rdquo; opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. 
 
Who You Are
You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others. 
 
Required Skills and Experience:
<ul><li>Minimum 1.6 - 2-year Service Desk experience
</li><li>Understanding and implementing ITIL best practices for IT service management.
</li><li>Should have the overview knowledge of Azure &amp; Active Directory
</li><li>Managing user accounts and permissions in the identity and access management system.
</li><li>Should have insight knowledge of working in Service Now tool and service now reporting
</li><li>Flexibility to modify approach and adapt to customer needs
</li><li>Experience modifying approaches and adapting to customer needs
</li><li>Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
</li><li>Effectively communicating with users and team members.
</li><li>Developing and utilizing a knowledge base for faster issue resolution.
</li><li>Conducting thorough analyses to prevent recurring issues.
</li><li>Strong analytical skills required for resolving technical issues efficiently.
</li><li>Providing technical support via remote tools.
</li><li>Creating and maintaining detailed documentation for processes and solutions.
</li><li>Efficiently managing time to handle multiple tasks and projects.
</li><li>Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word&amp; Microsoft Teams. 
 
</li></ul><div>Preferred Skills and Experience
 
 
<ul><li>Experience working with Windows, Mac, or Linux operating systems
</li><li>Troubleshooting and problem-solving expertise
</li><li>Support help desk experience
</li><li>Customer support experience
</li><li>Experience modifying approaches and adapting to customer needs 
</li></ul></div> 
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way. 
 
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

L1 Help Desk Analyst - IAM

FINLOGIK TUNISIE

IT Support Analyst – Junior
 :
 
Job Description: 
FinLogik is looking for a motivated Junior IT Support Analyst to join our team in Sfax. This role is ideal for a recent graduate or an individual with one to two years of experience in IT or networking, who is eager to develop their technical and problem-solving skills in a dynamic and collaborative environment.
 
Key Responsibilities: 
<ul>
<li>Provide first-level support for hardware, network, and web application issues.</li>
<li>Troubleshoot and resolve client support requests in a timely manner.</li>
<li>Provide help desk services and respond to alerts.</li>
<li>Monitor and troubleshoot daily file transfers to ensure accuracy and timely delivery.</li>
<li>Communicate effectively with clients to understand and address their needs.</li>
<li>Log and track issues through Jira by creating and managing support tickets.</li>
<li>Monitor and follow up on the status of IT equipment.</li>
<li>Execute IT service requests and provide initial assistance to users.</li>
<li>Collaborate with technical partners and experts when needed.</li>
<li>Stay up to date with evolving technologies through continuous learning.</li>
</ul>
Specific Support Areas
 General Support
 <ul>
<li>Provide assistance with Office 365 tools and services.</li>
</ul>
Email Support
 <ul>
<li>Support for Outlook configuration and troubleshooting.</li>
<li>Manage email quarantines and security filters.</li>
<li>Handle distribution lists (DL) creation and maintenance.</li>
</ul>
Application Support
 <ul>
<li>Provide front-line support for key applications and other internal or third-party systems.</li>
</ul>
Hardware Support
 <ul>
<li>Troubleshoot and maintain laptops, desktops, and monitors.</li>
<li>Provide printer setup and support as needed.</li>
</ul>
Qualifications: 
<ul>
<li>Bachelor’s degree (License) in IT, Computer Networks, or related field.</li>
<li>Basic knowledge of computer hardware and troubleshooting.</li>
<li>Familiarity with Jira, EFT Globalscape, SharePoint, and Microsoft 365.</li>
<li>Fluent in English (spoken and written).</li>
<li>Strong problem-solving, analytical, and troubleshooting skills.</li>
<li>Excellent communication and customer service abilities.</li>
<li>Ability to work in a team and adapt to changing priorities.</li>
</ul>
Work Schedule: 
Shifts will be scheduled between 1:00 PM and 11:00 PM, with a total of 8 working hours per day.

IT Support Analyst - Helpdesk

Burhan Technology Computer Co. W.L.L.

Job Title: Senior Helpdesk AnalystDepartment: Technical Services Location: Kuwait, Full-time onsiteRole OverviewAs a Senior Helpdesk Analyst, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in Zoho Desk, in line with defined SLAs and the Company&rsquo;s service quality standards.Key Responsibilities<ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in Zoho Desk, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li>3&ndash;5 years of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of IT service management (ITSM) frameworks and best practices.</li><li>Hands-on experience with Zoho Desk or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li>ITIL Foundation certification is an advantage.</li></ul>Personal Attributes<ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul>Job Type: Full-time

Sr. Helpdesk Analyst

NTT DATA

<div>NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Helpdesk Analyst to join our team in Bangalore, Karn&#257;taka (IN-KA), India (IN). 
 
NTT DATA, Inc. currently seeks a Helpdesk Senior Analyst - to join our team in India to support one of US healthcare account. 
 
Location: Hybrid Remote - India 
 
Requirements: 
 
Advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. 
<ul><li>Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.</li><li>Answers the help desk line and responds to users' requests regarding computer systems.</li><li>Acknowledges receipt of all user requests within defined service levels.</li><li>Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.</li><li>Maintains user information and documentation.</li><li>Participates in ensuring that client requests via the ticketing system are managed to closure.</li><li>Delivers results in support of achieving the organization's objectives and SLA's</li><li>Prioritizes work based on time and complexity requirements.</li><li>Exercises sensitivity to due process and proper pacing.</li><li>Routes clients when appropriate to proper support queues.</li><li>May identify opportunities for process improvements that contribute to the achievement of business metric goals.</li><li>Solves problems consistently and completely with minimum supervision.</li><li>Partners with employees to obtain resolution to complex technical issues.</li><li>Performs quality audits.</li></ul> 

About NTT DATA Services 
 
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. 
 
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.</div>

Helpdesk Analyst

Leidos

<div>Description
System Engineer / Help Desk Analyst
Leidos has a new and exciting opportunity for a Senior Information System Security Engineer in our National Security Sector's (NSS) Cyber &amp; Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!
Job Summary
The System Engineer / Help Desk Analyst will be responsible for monitoring test infrastructure systems, applications, and processes and ensuring that all issues are identified, tracked, and resolved in a timely manner. This position requires a customer service-oriented individual who has experience monitoring IT enterprise systems and solving help desk-related problems.
Primary Responsibilities
The selected individual will be part of an integrated team working in a very dynamic environment, providing support to multiple geographically distributed systems within a complex network environment. She/he will provide Tier 1 and Tier 2 support to the test infrastructure environment. Responsibilities include, but are not limited to:<ul><li>
Managing and performing tasks associated with the monitoring of test infrastructure systems, network circuits/appliances, applications and processes.</li><li>
Utilizing enterprise monitoring solutions to identify alarms that have been triggered against the test infrastructure environment.</li><li>
Identifying and tracking all problems related to the test infrastructure environment.</li><li>
Resolving issues whenever possible and escalating when necessary.</li><li>
Providing support for calls and emails to ensure all interactions are timely and professional.</li><li>
Proactively contacting customers when test infrastructure processes are significantly delayed or may impact their ability to complete a business function on time.</li><li>
Participating in the creation and ongoing maintenance of documentation ensuring that clear, concise and accurate information is readily available to assist with incident resolution.</li><li>
Providing a complete and accurate summary of all activities during shift to ensure continuity with peers.</li><li>
Attaining and maintaining proficiency on all tools and processes associated with the monitoring of the test infrastructure environment.</li><li>
Providing technical assistance to companion work groups in support of overlapping projects and maintaining good inter-departmental relations.</li><li>
Assisting in root cause analysis exercises concerning reoccurring test infrastructure issues.</li><li>
Understanding and following department and division policies and procedures.</li><li>
Prioritizing tasks and managing time effectively.</li><li>
Performing administrative support for various computer and software systems.</li><li>
Communicating with users and publishing status of any system outages, as needed.</li><li>
Identifying problems and assigning them to appropriate organizations or individuals for resolution.</li><li>
Ensuring problems are escalated to management for additional attention according to duration and severity.</li><li>
Acting as a resource to peers and companion workgroups.</li><li>
Making process improvements and suggestions, as needed.</li></ul>
Basic Qualifications<ul><li>
Bachelor&rsquo;s Degree in Systems Engineering, Computer Science, Information Systems, or a related technical field and at least 8 years of relevant experience. Additional experience may be substituted for a degree.</li><li>
At least 5 (five) years of experience providing direct customer support.</li><li>
At least 5 (five) years of experience providing direct enterprise-level monitoring, including identifying, tracking, and resolving issues.</li><li>
At least 3 (three) years of experience providing Tier 1 and Tier 2 technical support for network and virtual infrastructures.</li><li>
Experience creating and maintaining IT systems and/or network documentation.</li><li>
Experience conducting root cause analysis for complex IT systems and/or network faults.</li><li>
Must possess strong analytical skills, excellent written and verbal communication skills, and must have the ability to make sound troubleshooting decisions under pressing circumstances.</li><li>
Must have the ability to work effectively both independently and within a team.</li><li>
Must have the ability to learn quickly and be willing to continuously update technical skills.</li></ul>
Preferred Qualifications<ul><li>
Experience managing system outages, including identifying and coordinating optimal outage windows, coordinating and communicating with large user and stakeholder bases, publishing and propagating status, developing and disseminating contingency plans, communicating with program and customer leads, etc.).</li><li>
Experience with server OS, such as Windows Server 2003, 2008 and Unix.</li></ul>
careers.leidos.com/CONMD
CSSKEY
CONMD
At Leidos, we don&rsquo;t want someone who &quot;fits the mold&quot;&mdash;we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, &ldquo;what&rsquo;s next?&rdquo; before the dust settles on &ldquo;what&rsquo;s now.&rdquo;
If you&rsquo;re already scheming step 20 while everyone else is still debating step 2&hellip; good. You&rsquo;ll fit right in.<h2 class="jobSectionHeader">
Original Posting:</h2>
October 24, 2025 
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2 class="jobSectionHeader"> 
Pay Range:</h2>
Pay Range $89,700.00 - $162,150.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</div>

Systems Engineer/Help Desk Analyst

Search 10000+ It help desk analyst jobs near you this October. New roles added regularly across leading industries. Apply today.