it help desk specialist

Sutherland

<div>
 
 Job Description
 
 
 
 Sutherland is seeking a talented onsite
 
 IT Help Desk Specialist
 
 to join our growing team in
 
 Cairo
 
 ! If you have the skills and experience needed to succeed in this role, we want to hear from you!
 
 
 As an
 
 IT Help Desk Specialist
 
 , you'll be responsible for the following:
 
 
 
 Technical Support:
 
 
 
 <ul>
 <li>
 Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
 </li>
 <li>
 Efficient problem resolution and maximize systems availability.
 </li>
 <li>
 Review the frequently faced system problems and work on the improvements.
 </li>
 <li>
 Strict Compliance to agreed SLA for issue resolution.
 </li>
 <li>
 On Call 24x7.
 </li>
 <li>
 Maintains integrity of systems.
 </li>
 <li>
 Ensure all users can access their workstation with required privileges for day-to-day operations.
 </li>
 <li>
 Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.
 </li>
 <li>
 Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).
 </li>
 <li>
 Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
 </li>
 <li>
 Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
 </li>
 <li>
 Strictly adhere to the set procedures and follow the guidelines.
 
 
 </li>
 </ul>
 
 Hardware/software preparation &amp; installations
 
 :
 
 
 <ul>
 <li>
 Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.
 
 
 </li>
 </ul>
 
 Documentation:
 
 
 
 <ul>
 <li>
 Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.
 </li>
 <li>
 Documentation maintained to support compliance/IT Security and audit requirements.
 </li>
 <li>
 Improves client references by writing and maintaining documentation.
 </li>
 <li>
 Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.
 </li>
 <li>
 MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.
 </li>
 <li>
 Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.
 </li>
 <li>
 Familiar with standard concepts, practices, and procedures within information technology.
 </li>
 <li>
 Ability to work well with others in pursuit of business aims / ability to work under pressure.
 </li>
 <li>
 Energy, enthusiasm and commitment to the business unit.
 </li>
 <li>
 Positive response to and recognition of the need for change.
 </li>
 <li>
 Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
 </li>
 <li>
 High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
 </li>
 <li>
 Willing to work on different shifts and be assigned to other sites/location if required.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

IT Help Desk Specialist | Cairo | Onsite

<div>Job Description 
Sutherland is seeking a talented onsite IT Help Desk Specialist to join our growing team in Cairo! If you have the skills and experience needed to succeed in this role, we want to hear from you!
As an IT Help Desk Specialist, you'll be responsible for the following:
Technical Support:<ul><li>
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.</li><li>
Efficient problem resolution and maximize systems availability.</li><li>
Review the frequently faced system problems and work on the improvements.</li><li>
Strict Compliance to agreed SLA for issue resolution.</li><li>
On Call 24x7.</li><li>
Maintains integrity of systems.</li><li>
Ensure all users can access their workstation with required privileges for day-to-day operations.</li><li>
Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.</li><li>
Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).</li><li>
Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.</li><li>
Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.</li><li>
Strictly adhere to the set procedures and follow the guidelines.</li></ul>
Hardware/software preparation &amp; installations:<ul><li>
Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.</li></ul>
Documentation:<ul><li>
Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.</li><li>
Documentation maintained to support compliance/IT Security and audit requirements.</li><li>
Improves client references by writing and maintaining documentation.</li><li>
Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.</li></ul> 
Qualifications<ul><li> 
Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.</li><li>MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.</li><li>Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.</li><li>Familiar with standard concepts, practices, and procedures within information technology.</li><li>Ability to work well with others in pursuit of business aims / ability to work under pressure.</li><li>Energy, enthusiasm and commitment to the business unit.</li><li>Positive response to and recognition of the need for change.</li><li>Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.</li><li>High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.</li><li>Willing to work on different shifts and be assigned to other sites/location if required.</li></ul> 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Navancio LLC

Company: Navancio LLC Location: Remote, U.S.-based Position Type: Full-time Expected Hours: 40 hours per week Schedule: Monday&ndash;Friday, with availability during Eastern Time core business hours Openings: 2 Status: Contingent upon contract award and customer approval Compensation: $55,000 -$75,000About the RoleNavancio is seeking two Help Desk Specialist I team members to provide Tier 1 application support for users of a federal case management system. The Help Desk Specialist will receive, document, triage, troubleshoot, and track user-reported issues through resolution while coordinating with government subject matter experts and the technical delivery team.This role is ideal for customer-focused IT support professionals who are organized, responsive, and comfortable supporting a mission-critical application in a federal environment.Responsibilities&middot; Provide Tier 1 help desk and application support for user-reported issues, bugs, defects, and service requests.&middot; Log, update, categorize, prioritize, and track tickets using tools such as Jira, ServiceNow, or similar systems.&middot; Troubleshoot user issues, document resolution steps, and escalate unresolved issues through the appropriate support path.&middot; Coordinate with subject matter experts, business analysts, developers, QA staff, and technical leads to support ticket resolution.&middot; Maintain accurate ticket notes, status updates, internal references, and follow-up actions through closure.&middot; Help tag and catalog issues that may require development backlog review, defect remediation, or future enhancements.&middot; Support user account managers and stakeholders by documenting recurring issues, user needs, and process improvement opportunities.&middot; Provide clear, professional, and timely communication to users and internal team members.&middot; Learn the supported application, business processes, escalation model, and federal support requirements.Required Qualifications&middot; 1&ndash;3 years of experience in IT help desk, application support, customer support, service desk, or technical support.&middot; Experience using ticketing systems such as ServiceNow, Jira, Zendesk, Freshservice, Remedy, or similar.&middot; Strong customer service, troubleshooting, documentation, and follow-up skills.&middot; Ability to communicate clearly with users, technical staff, and leadership.&middot; Ability to learn complex business applications and follow documented support procedures.&middot; Ability to work remotely and collaborate with a distributed team during Eastern Time core business hours.&middot; U.S. citizenship required due to federal contract requirements.&middot; Ability to complete federal onboarding requirements, which may include background investigation, fingerprinting, and obtaining/maintaining a DoD Common Access Card (CAC), if required.Preferred Qualifications&middot; Experience supporting federal, DoD, law enforcement, justice, public safety, or case management applications.&middot; Experience with Tyler Technologies / Entellitrak or other configurable enterprise applications.&middot; Experience working with CAC-enabled systems or federal user environments.&middot; CompTIA A+, Network+, Security+, ITIL Foundation, or similar certification.&middot; Familiarity with basic SQL, application logs, or defect triage is a plus.Work Authorization and Federal RequirementsU.S. citizenship is required due to federal contract requirements. Selected candidates may be required to complete federal onboarding requirements, including background investigation, fingerprinting, annual cybersecurity training, a non-disclosure agreement, and obtaining/maintaining a DoD Common Access Card (CAC), as applicable.Equal Employment OpportunityNavancio LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, age, or any other status protected by applicable law.Application InstructionsTo apply, please submit your resume and a brief summary of your relevant experience. Include the position title in your application materials.Pay: $55,000.00 - $75,000.00 per yearLicense/Certification:<ul><li>CompTIA A+, Network+, Security+, or similar certification (Preferred)</li></ul>Work Location: Remote

Help Desk Specialist I — Federal Application Support

State of Florida

<div>Requisition No: 871768

Agency: Department of Health

Working Title: OPS COMPUTER SUPPORT SPECIALIST - 64858535 1

 Pay Plan: Temp

Position Number: 64858535

Salary: $23.00-25.00 Hourly

Posting Closing Date: 03/24/2026

Total Compensation Estimator Tool
 Job posting category: Open Competitive 


Your Specific Responsibilities:

Installing, implementing, maintaining, and supporting multiple computer systems for use by end-users, including hardware, software, and communications components of the distributed systems.

Monitors servers with appropriate software

Analyze and resolve hardware, software and telecommunications issues using diagnostic software and/or technical trouble shooting processes.
Maintains all current inventory for FDOH-Nassau, including annual sanitizing and disposal of distributed processing hardware and software.

Communicates on a regular basis with users to assess hardware and software functionality and determines computer resource needs 


Required Knowledge, Skills, and Abilities:
<ul>
<li>Knowledge of Windows operating systems</li>
<li>Ability to lift 40 pounds</li>
<li>Knowledge of Security systems</li>
<li>Ability to collaborate with team members and other departments to ensure seamless service and customer satisfaction.</li>
<li>Ability to troubleshoot various systems (eg. Phone lines, computer, peripheral devises) and make recommended fixes.</li>
</ul>
Qualifications:
<div>
Minimum:</div>
<ul>
<li>IT Help Desk experience</li>
<li>Ability to troubleshoot computer devices and peripherals</li>
<li>Knowledge of Windows operating system.</li>
<li>Customer Service Skills</li>
<li>Ability to lift 40 pounds</li>
<li>Valid Driver&rsquo;s License</li>
</ul>
<div>Preferred:</div>
<ul>
<li>CompTIA A+ Certificate</li>
<li>Knowledge of Network Configurations</li>
<li>Ability to monitor and maintain asset inventory</li>
<li>Building Security Applications experience</li>
<li>Ability to plan, organize and coordinate work assignments</li>
<li>Ability to process information and solve problems.</li>
</ul>
Florida Department of Health Mission, Vision, and Values:
Mission:

To protect, promote &amp; improve the health of all people in Florida through integrated state, county &amp; community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals &amp; solve problems.

A ccountability: We perform with integrity &amp; respect.

R esponsiveness: We achieve our mission by serving our customers &amp; engaging our partners.

E xcellence: We promote quality outcomes through learning &amp; continuous performance improvement. 


Where You Will Work:

Homebase &ndash; Yulee, but will be working throughout Nassau County.

The Benefits of Working for the State of Florida:
<div>
Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:</div> 
<div></div>
<ul>
<li>State of Florida 401(a) FICA Alternative Plan (mandatory)</li>
<li>Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)</li>
<li>Workers&rsquo; Compensation (mandatory, if needed)</li>
<li>Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)</li>
<li>Deferred Compensation (voluntary)</li>
<li>Employee Assistance Program (voluntary)</li>
<li>And more!</li></ul> 
<div></div>
<div>
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.</div> 
<div></div>
<div>
Please be advised:</div> 
<div></div>
<div>
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.</div> 
<div>
</div>This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. 
<div>
</div><div>Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov</div> 
<div></div>
<div>
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.</div> 
<div></div>
<div>
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. 
</div><div></div><div>Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.</div> 
<div></div>
<div>
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.</div> 
<div></div>
<div>
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.</div> 
<div></div>
<div>
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.</div> 
<div></div>
<div>
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</div> 
<div></div>
<div>
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 
</div>Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</div>

OPS COMPUTER SUPPORT SPECIALIST

Select Medical

<div>
 
 
 Select Medical
 
 
 
 
 
 
 Support Specialist / Technical Help Desk
 
 
 
 
 
 Monday - Thursday; 8 am - 7 pm
 
 
 
 
 ON-SITE position in Mechanicsburg, PA
 
 
 
 <ul>
 <li>
 $21.00 - starting hourly rate***
 </li>
 <li>
 Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.***
 
 
 </li>
 </ul>
 
 Why work for Select?
 
 
 
 We are committed to your growth and success!
 
 
 <ul>
 <li>
 Career Advancement opportunities
 </li>
 <li>
 Competitive pay, benefits, and PTO
 </li>
 <li>
 Eligible for referral bonuses
 </li>
 <li>
 Thorough orientation program
 </li>
 <li>
 Team-oriented environment
 </li>
 <li>
 Hands-on training to help desk
 
 
 </li>
 </ul>
 The Support Specialist is responsible for delivering quality customer service by providing a single point of contact to report problems, make inquiries, and assist whenever possible in the resolution of problems reported to the IS Help Desk. This position is primarily responsible for assuring that all calls are answered in a timely manner and that problems are logged and assigned to an available Help Desk staff member for resolution. The Support Specialist I reports to the Help Desk Manager. The Support Specialist I is challenged with handling the interaction with users and their problems in a courteous, patient, informative, and timely manner in order to ensure a superior level of customer service. It is important for the specialist to understand and engage the proper rules for problem resolution and escalation.
 
 
 <ul>
 <li>
 Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.
 </li>
 <li>
 Ensure that all issues are logged promptly and accurately with detailed up-to-date information.
 </li>
 <li>
 Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
 </li>
 <li>
 Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current.
 </li>
 <li>
 Recognize any problem, hardware or software that may have ramifications enterprise-wide; strategize and define remediation plan with the Help Desk Manager and execute accordingly.
 </li>
 <li>
 Participate in relevant information-sharing activities.
 </li>
 <li>
 Monitor and report on any security violations related to the unwarranted access to corporate data.
 </li>
 <li>
 Ensure that all problems are resolved in a timely and efficient manner.
 </li>
 <li>
 Help build team spirit by assisting other staff members and promoting a positive workplace.
 </li>
 <li>
 Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.
 </li>
 <li>
 Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
 </li>
 <li>
 Support the mission and direction of Select Medical, both within the Information Services department and throughout the corporation.
 </li>
 <li>
 Complete any activities, tasks, and projects assigned.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 <ul>
 <li>
 Associates Degree or actively enrolled in an Associates Program
 </li>
 <li>
 Ability to work posted shift
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Superior customer service skills
 </li>
 <li>
 Computer Skills
 </li>
 <ul>
 <li>
 Understanding of operating systems such as Windows and OS X/iOS
 </li>
 <li>
 PC hardware and peripheral experience
 </li>
 </ul>
 <li>
 Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.
 </li>
 <li>
 Professional Skills:
 </li>
 <ul>
 <li>
 Accuracy and attention to Detail
 </li>
 <li>
 Personal sense of urgency
 </li>
 <li>
 Excellent analytical and problem solving skills are essential.
 </li>
 <li>
 Organized
 </li>
 <li>
 Good time management skills in order to meet deadlines.
 </li>
 <li>
 Ability to multitask and adapt to changing business priorities
 </li>
 <li>
 Ability to work independently and as part of team to reach a mutually established goals.
 </li>
 </ul>
 <li>
 Flexible and open to change.
 </li>
 <li>
 Previous experience in metrics based role, where production/quality standards are upheld.
 </li>
 </ul>
</div>

IT Support Specialist

ITC Area Solutions W.L.L.

Job Title (SEO Optimized)Help Desk Technician Job TypeFull-time | On-site (with possible hybrid flexibility depending on performance)About the RoleWe are looking for a Help Desk Technician / IT Support Specialist to join our growing team at ITC Area Solutions W.L.L. in Doha. If you enjoy solving technical problems, supporting users, and working with computers and systems, this is a great opportunity to build your IT career in a supportive and fast-growing environment.You will be the first point of contact for technical issues, helping users stay productive by quickly resolving IT-related problems and ensuring smooth daily operations.Why This Job Is Attractive<ul><li>Stable full-time IT support role in a growing company</li><li>Hands-on experience with real business systems and users</li><li>Career growth into System Admin, Network Engineer, or IT Specialist roles</li><li>Supportive team environment with training provided</li><li>Opportunity to build international-standard IT support experience in Doha</li></ul>Key Responsibilities<ul><li>Provide first-level IT support for hardware, software, and network issues</li><li>Respond to help desk tickets via phone, email, or ticketing system</li><li>Troubleshoot Windows, Office 365, email, and basic network issues</li><li>Install, configure, and maintain computers, printers, and devices</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate records of issues and resolutions</li><li>Support user onboarding/offboarding (accounts, devices, access)</li><li>Ensure timely resolution of support requests and service quality</li></ul>Requirements<ul><li>Basic knowledge of IT systems, Windows OS, and common software</li><li>Understanding of troubleshooting principles</li><li>Good communication skills in English (Arabic is a plus)</li><li>Ability to work in a fast-paced support environment</li><li>Team player with a problem-solving mindset</li><li>IT certifications (CompTIA A+, Microsoft, etc.) are a plus but not required</li></ul>About ITC Area Solutions W.L.L.ITC Area Solutions W.L.L. is a Doha-based technology and business support company focused on delivering IT services, digital solutions, and customer support operations. We help businesses improve efficiency through reliable technical support and modern IT systems.What We Offer<ul><li>Full training and onboarding support</li><li>Friendly and professional team environment</li><li>Real career development opportunities in IT</li><li>Exposure to multiple IT systems and business environments</li><li>Stable and structured work environment</li></ul>How to ApplyIf you're ready to start or grow your IT career, we&rsquo;d love to hear from you. Click &ldquo;Apply Now&rdquo; and submit your CV today.Job Type: Full-timePay: QAR4,500.00 - QAR8,500.00 per monthWork Location: In person

Help Desk Technician

Western State Bank

<div>At Western, &ldquo;what&rdquo; you know is important, but not as important as how you relate to teammates and customers. Out environment is based on the principals of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards.
The Help Desk Team Lead is responsible for overseeing daily Help Desk operations and supporting the performance and development of Help Desk Support Specialist I staff. This position ensures consistent ticket handling, high-quality customer service, and proper documentation and routing of requests. The Team Lead serves as the first escalation point for Tier 1 issues and plays a key role in maintaining efficient workflows, improving processes, and supporting a consistent support experience for Western team members.
 Duties and Responsibilities:<div><ul><li>
Directly manages and leads Help Desk Support Specialist I staff</li><li>
Monitors and manages the daily ticket and phone queues to ensure timely response and resolution</li><li>
Ensuring tickets are properly documented, categorized, and routed according to established standards</li><li>
Serves as the first escalation point for Tier 1 issues</li><li>
Provides coaching and guidance to Tier 1 staff on troubleshooting, customer service, and ticket quality</li><li>
Assists with onboarding and training of new Help Desk staff</li><li>
Identifies trends in ticket volume and recurring issues</li><li>
Supports the development and maintenance of user-facing documentation and knowledge base articles</li><li>
Assists with handling tickets during high-volume periods as needed</li><li>
Works with Help Desk Manager to improve processes, workflows, and efficiency</li><li>
Other tasks and responsibilities as needed</li></ul></div>
High School Diploma required. Associate&rsquo;s degree, technical training, or equivalent combination of education and experience preferred.
3&ndash;5 years of experience in IT support or Help Desk roles preferred, with demonstrated experience in mentoring or leading others.
This is a full time position with benefits.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Western State Bank is an EEO and Affirmative Action Employer. Member FDIC</div>

Help Desk Team Lead

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10000 it help desk specialist jobs Near Me

IT Help Desk Specialist | Cairo | Onsite

IT Help Desk Specialist | Cairo | Onsite

Help Desk Specialist I — Federal Application Support

OPS COMPUTER SUPPORT SPECIALIST

IT Support Specialist

Help Desk Technician

Help Desk Team Lead