it help desk specialist

Leader Communications Inc. (LCI)

<div>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 LCI is seeking dedicated IT Help Desk Specialist to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers the USPTO&rsquo;s mission. We are looking for professionals who combine technical troubleshooting expertise with elite customer service skills.
 <br/>
 <br/>
 Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.
 <br/>
 <br/>
 <strong>
  Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Support: Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals.
  </li>
  <li>
   Specialized IT Support: Deliver support across key USPTO areas, including:
  </li>
  <li>
   Desktop Deployments, Moves, and Field Support.
  </li>
  <li>
   Warehouse Operations and Audio-Visual Support.
  </li>
  <li>
   Network Operations, Cabling, and Maintenance.
  </li>
  <li>
   Security Operations, Enterprise Monitoring, and A&amp;A (Authorization &amp; Assessment).
  </li>
  <li>
   Remote Site and Electronic Business Center support.
  </li>
  <li>
   Documentation: Utilize Microsoft SharePoint for documentation version control and repository needs; contribute to technical writing and document development.
  </li>
  <li>
   Project Coordination: Use Microsoft Project Professional to electronically update project plans and upload documents to the Enterprise Management System (EMS).
  </li>
  <li>
   Analysis (Principal/Staff levels): Provide analysis and recommendations for information technology requirements.
  </li>
  <li>
   Leadership (Principal/Staff levels): Oversee assignments, assist in technical/administrative planning, and perform in a supervisory or management capacity as required.
   <br/>
   <br/>
  </li>
 </ul>
 This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
 <br/>
 <br/>
 <strong>
  Education &amp; Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Support Specialist: 1-5 years of experience providing technical support for microcomputer hardware, networks, and office automation software in-person or via the telephone, as appropriate.
  </li>
  <li>
   Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skill &amp; Certification Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work).
  </li>
  <li>
   Personnel must possess administrative and project management skills.
  </li>
  <li>
   Microsoft Project Professional
  </li>
  <li>
   Microsoft SharePoint Staff should
  </li>
  <li>
   Ability to establish professional rapport, active listening, and the ability to explain complex technical matters to non-
  </li>
  <li>
   technical personnel.
  </li>
  <li>
   Ability to produce accurate, clear, and straightforward documentation.
  </li>
  <li>
   Skilled in Microsoft Project Professional.
  </li>
  <li>
   Skilled in Microsoft SharePoint for version control and repository management.
  </li>
  <li>
   Ability to uphold USPTO interests and influence others by making valid, relevant points in a professional manner.
  </li>
  <li>
   Must be able to see things from the customer&rsquo;s perspective and maintain a high standard of customer service.
  </li>
  <li>
   LCI is an Equal Opportunity Employer/ Veterans/ Disabled
   <br/>
   <br/>
  </li>
 </ul>
 If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.
</div>


IT Help Desk Specialist

IT Avalon

<div>
 <p>
  <strong>
   Contract-to-hire
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  A well-known Casino Company is searching for an IT Helpdesk Specialist to work full-time.
 </p>
 <ul>
  <li>
   Follow standard service desk operating procedures.
  </li>
  <li>
   Deliver hands-on, phone, and remote end-user support of computer systems, vendor peripherals, and basic network connectivity.
  </li>
  <li>
   Execute IT-related resolutions and follow-ups while providing excellent customer service as assigned via Service Now ticketing system.
  </li>
  <li>
   Log all service desk calls, incidents, and requests into the Service Now ticketing system.
  </li>
  <li>
   Follow up on outstanding issues and with users regarding status and closure of incidents/requests.
  </li>
  <li>
   Maintain communication with users on operational and production problems.
  </li>
  <li>
   Support user profile management, account provisioning, password resets, and permissions through Active Directory.
  </li>
 </ul>
</div>


IT Help Desk Specialist - Tier 1

Lake Charles Memorial Health System

<div>
 <strong>
  Description Of Position
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Help Desk Specialist provides front line support to our end users. This position is entry level and has a large opportunity for advancement into multiple avenues of Information Systems. Help Desk Specialist I have a basic understanding of computer hardware and software while maintaining a high level of patience in a fast-paced environment. The position is focused on answering calls and creating tickets for the enterprise and assisting the physicians, nurses, and staff to deliver an excellent patient experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SUPERVISION
 </strong>
 : Reports directly to the Manager of IT Support and Operations
 <br/>
 <br/>
 <strong>
  Responsibilities And Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answer calls from physicians, directors, and hospital staff.
  </li>
  <li>
   Escalation of service requests to teams within Information Systems
  </li>
  <li>
   Report on critical issues and notify individuals or teams responsible
  </li>
  <li>
   Accurately record service metrics
  </li>
  <li>
   Resetting passwords, installing software, general troubleshooting
  </li>
  <li>
   Delivering keyboards and mice and plugging them in
  </li>
  <li>
   Connecting devices to the WiFi network
  </li>
  <li>
   Remotely support end users while on the phone
  </li>
  <li>
   Respond to users in a quick and timely manner to resolve application issues efficiently so work is minimally impacted
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school graduate or equivalent
  </li>
  <li>
   Must be very computer literate and capable of learning computer support tasks such as resetting passwords, installing software, changing keyboards/mice, connecting PCs both desktop and laptop to our network
  </li>
  <li>
   Able to be certified with Cisco Duo within 30 days.
  </li>
  <li>
   Able to complete mandated Connectwise training within 30 days
  </li>
  <li>
   Strong technical writing skills and speak intelligible English
  </li>
  <li>
   Experience with Microsoft Office: Word, Excel, Outlook a plus
  </li>
  <li>
   Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
  </li>
  <li>
   Must possess a high level of patience and show a willingness to learn
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Demands/Work Environment
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Capable of performing light to medium duty physical tasks.
  </li>
  <li>
   Must be able to remain in a stationary position for 75% of the time.
  </li>
  <li>
   Must be able to exchange accurate information with patients, family, peers and medical personnel.
  </li>
  <li>
   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  &ldquo;Experience Memorial&rdquo; is more than a slogan, it&rsquo;s the care we provide our patients and it&rsquo;s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.
  <br/>
  <br/>
 </strong>
 Working at Lake Charles Memorial Health System | Great Place To Work&reg;
</div>


IT Help Desk Specialist I (Full Time)

Bank of Springfield

<div><p><b>IT Help Desk Specialist</b></p><p><b>
About the Role</b></p><p>
We are seeking a reliable and customer-focused IT Help Desk Specialist to join our team in Shiloh. In this role, you will be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. This position is ideal for someone who enjoys problem-solving, working with people, and maintaining smooth day-to-day IT operations.</p><p><b>
Key Responsibilities</b></p><ul><li>
Provide first-level technical support via phone, email, and in person</li><li>
Troubleshoot hardware, software, and network issues</li><li>
Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>
Manage user accounts, passwords, and access permissions</li><li>
Document support requests and resolutions in the ticketing system</li><li>
Escalate complex issues to higher-level IT staff when needed</li><li>
Assist with onboarding/offboarding by setting up and deactivating user accounts</li><li>
Support basic cybersecurity and data protection practices</li></ul><p><b>
Qualifications</b></p><ul><li>
Associate&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience)</li><li>
1&ndash;3 years of help desk or technical support experience</li><li>
Strong knowledge of Windows OS, Microsoft 365, and basic networking</li><li>
Excellent communication and customer service skills</li><li>
Ability to troubleshoot and resolve issues independently</li></ul><p><b>
Preferred:</b></p><ul><li>
CompTIA A+, Network+, or similar certification</li><li>
Experience with ticketing systems and remote support tools</li><li>
Familiarity with Active Directory and basic cybersecurity practices</li><li>
Familiarity with supporting banking or credit union operations</li></ul><p></p><p><b><br>
Why Join Us?</b><br>
 Be part of a team where technology and people come together to make a difference. As an IT Help Desk Specialist, you&rsquo;ll be at the center of our daily operations&mdash;resolving issues, improving user experiences, and ensuring our organization stays connected, secure, and productive.</p><p><b>
Benefits May Include the Following:</b><br>
https://www.bankwithbos.com/careers/</p><p><b>
Salary Range:</b><br>
 The base salary range for this position is $45,000.00 - $55,000.00 annually, depending on experience and qualifications. In addition to the base salary, compensation may include performance-based incentives, bonuses, benefits, and other incentives.</p></div><p></p>

IT Helpdesk Specialist

Continental Finance Company, LLC

<div><p><b>Come join a growing financial technology company that&rsquo;s leading the marketplace in both the marketing and servicing of credit cards!</b> Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an IT Support Specialist to support our Infrastructure Technology team.</p><p></p><p><br>
The IT Support Specialist will focus on the technology side of change, including changes to system processes, application systems and technologies, with an emphasis on onsite and technology-related end-user support incidents. The role will also create and deliver strategies and plans to help employees maximize the adoption of new programs utilizing strong communication/troubleshooting skills. This is a great opportunity for someone who&rsquo;s looking to play a key role in implementing fast and effective changes across a company, ensuring new safety standards are met in a timely manner.</p><br>
<p></p>
<p><b>
Essential Functions:</b></p>
<ul>
<li>Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed.</li>
<li>Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.</li>
<li>Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies.</li>
<li>Drive adoption and proficiency of changes within the organization in accordance ITIL Framework.</li>
<li>Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams&rsquo; objectives.</li>
<li>Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.</li>
<li>Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan.</li>
<li>Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.</li>
<li>Perform additional duties as assigned.</li></ul><br>
<p></p>
<p><b>
The ideal candidate will have the following:</b></p>
<ul>
<li>Must have at least a high school diploma or GED. BA or BS Degree is preferred.</li>
<li>1+ years' experience in Incident management (ITIL Framework) and creations of technical documents.</li>
<li>1+ years' of experience with Microsoft 365 administration and Active Directory<br>
</li>
<li>Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred.</li>
<li>The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company&rsquo;s needs.</li>
<li>Ability to lift 25+ pounds and sit for long periods of time.</li>
<li>Excellent analytical and troubleshooting skills</li>
<li>Strong interpersonal skills, in addition to effective customer interaction skills</li>
<li>Familiarity with Cloud Technology (AWS, Azure, Google Cloud)</li>
<li>Knowledge of Active Directory user accounts and basic Microsoft applications.</li>
<li>Ability to work well under deadlines and in a fast-paced environment.</li></ul><br>
<p></p>
<p><b>
Why Continental Finance?</b></p>
<p>
Continental Finance Company (the &ldquo;CFC&rdquo;) is one of America&rsquo;s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.</p><p></p><p><br>
CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.</p><p></p><p><br>
CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!</p><br>
<p></p>
<p><b><i>
CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)</i></b></p><p></p><p><br>
#LI-HYBRID</p></div>

IT Support Specialist

Somatus

<div>Overview:
<div></div><div>
As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.</div><div></div><div><br>
It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?</div><div></div><div><br>
Showing Up Somatus Strong</div><div>
We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:</div><ul><li><b>
Authenticity: </b>We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.</li><li><b>
Collaboration: </b>We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.</li><li><b>
Empowerment: </b>We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients&rsquo; lives or our partners&rsquo; best interests.</li><li><b>
Innovation: </b>We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.</li><li><b>
Tenacity: </b>We see challenges as opportunities for growth and improvement &mdash; especially when new solutions will make a difference for our patients and partners.</li></ul><div></div><div><br>
Showing Up for You</div><div>
We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:</div><ul><li>
Subsidized, personal healthcare coverage (medical, dental vision)</li><li>
Flexible Paid Time Off (PTO)</li><li>
Professional Development, CEU, and Tuition Reimbursement</li><li>
Curated Wellness Benefits supporting teammates physical and mental well-being</li><li>
Community engagement opportunities</li><li>
And more!</li></ul><div></div><div><br>
Somatus is on a mission to transform kidney care by delivering value-based solutions that improve outcomes for patients with chronic kidney disease. Our teams support clinicians, care teams, and corporate partners nationwide&mdash;making reliable, secure technology a critical part of our success. The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely resolution of technology issues that enable uninterrupted patient-focused work. While classified as a Level 1 role, this position offers opportunities to contribute beyond basic support through ownership of issues, collaboration with cross-functional IT teams, and participation in continuous improvement initiatives. This role is well suited for experienced help desk professionals, including those from MSP environments, who value service excellence and mission-driven work.</div>
Responsibilities:<br>
<div></div><ul><li>
Serve as the first point of contact for IT support requests from corporate and remote employees</li><li>
Provide remote technical support via phone, email, chat, and ticketing system</li><li>
Troubleshoot and resolve hardware, software, endpoint, Microsoft 365, VPN, and access-related issues</li><li>
Deliver clear, professional, customer service/empathetic support to users with varying levels of technical expertise</li><li>
Own incidents through resolution when possible, ensuring timely communication and follow-up</li><li>
Accurately document issues, troubleshooting steps, and resolutions</li><li>
Escalate complex issues to appropriate IT teams with thorough context and analysis</li><li>
Identify recurring issues and contribute to documentation, knowledge articles, and process improvements</li><li>
Collaborate with infrastructure, security, and application teams to support reliable service delivery</li><li>
Adhere to organizational IT standards, security policies, and HIPAA requirements</li></ul><div></div><div><i><br>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</i></div>
Qualifications:
<ul><li><div>
3+ years of experience in IT help desk, technical support, or MSP environments supporting users remotely in a distributed workforce</div></li><li><div>
High school diploma or GED required; Associate degree or higher from an accredited college preferred.</div></li><li><div>
Strong working knowledge of Windows operating systems and Microsoft 365</div></li><li><div>
Proven ability to troubleshoot endpoints, peripherals, connectivity, and access issues</div></li><li><div>
Excellent verbal and written communication skills</div></li><li><div>
Strong customer service orientation with a calm, professional approach</div></li><li><div>
Ability to work independently while contributing to a collaborative team</div></li></ul><div>
Preferred Qualifications</div><ul><li>
Prior experience in a healthcare or regulated environment</li><li>
Experience serving as a senior technician, escalation resource, or informal technical lead</li><li>
Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms</li><li>
Familiarity with MacOS</li><li>
Working knowledge of Microsoft Entra and identity/access management</li><li>
Experience supporting corporate or executive-level users</li><li>
Interest in professional growth within enterprise IT or technical leadership</li></ul>
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.</div>

IT Helpdesk Specialist 1

Clearwaters

<div><p><b>Position Summary:</b> Clearwaters.IT is looking for an IT Service Desk Specialist - Level II to join our dynamic team. In this role, you will provide top-tier technical support to our end-users, ensuring smooth and effective operations of IT services. You&rsquo;ll be the go-to person for resolving complex issues and contributing to an exceptional service delivery experience.</p><p><b>
This position is 100% on-site.
</b></p><p><b>Key Responsibilities:</b></p><ul><li>
Respond to and resolve Level II service desk tickets escalated from Level I support.</li><li>
Troubleshoot hardware, software, and network-related issues for end-users, documenting problems and solutions.</li><li>
Work collaboratively with IT teams to ensure incidents are quickly and effectively managed.</li><li>
Utilize ITIL frameworks to enhance service management practices and improve workflow processes.</li><li>
Update and maintain detailed documentation related to troubleshooting steps and resolutions.</li><li>
Participate in user training and awareness programs to maintain high levels of service satisfaction.</li><li>
Engage in regular team meetings to discuss ongoing issues and improvements.</li><li>
Stay updated on emerging trends and technologies in IT support and suggest improvements.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Associate's degree in Computer Science or related field preferred; Bachelor's degree a plus.</li><li>
Minimum of 4 years of experience in a technical support or service desk role.</li><li>
Strong understanding of Windows and Mac OS environments, as well as common business applications.</li><li>
Experience with Active Directory and other network infrastructure tools.</li><li>
Excellent problem-solving and troubleshooting skills.</li><li>
Strong communication skills, both verbal and written.</li><li>
Ability to work in a fast-paced, team-oriented environment.</li><li>
CompTIA Sec+ certification required.
</li><li>Experience with ticketing systems like ServiceNow is a plus.</li>
Must possess T3 for suitability security clearance or be able to obtain it.<br>
<li>
</li></ul><br>
<br>
<b>Benefits</b><p><br>
Competitive salary and benefits package, including:</p><ul><li><ul>
<li>Health, dental and vision insurance</li>
<li>401(k) with company match</li>
<li>Paid time off (PTO) for vacation, sick leave, and personal days</li>
<li>Professional development reimbursement</li>
<li>Other benefits, including life insurance, disability insurance, and employee assistance programs</li></ul></li></ul></div>

IT Service Desk Specialist - Level II (Little Rock Air Force Base, AR)

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