it operations engineer

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.</div><div></div><div> 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.</div><div></div><div> 
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.</div><div>
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.</div><div>
 
We are seeking a proactive and customer-focused ITSM Support Engineer (Level 1) to join our IT Service Management team. In this role, you will serve as the first point of contact for technical support requests, ensuring smooth resolution of issues and delivering high-quality service to internal users across various communication channels.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div> 
Request Management:</div><ul>
<li>Handle incoming support requests through Jira Service Management, ensuring timely resolution based on priority.</li>
<li>Escalate complex issues to the appropriate second-line support teams when necessary.</li>
</ul><div> 
User Support via Slack:</div><ul>
<li>Respond politely and efficiently to inquiries in both general and direct message channels.</li>
<li>Guide users to the appropriate forms on the ITSM portal for request submissions.</li>
<li>Provide status updates on existing tickets, monitor SLAs, and address overdue requests when applicable.</li>
</ul><div> 
Access and Setup Support:</div><ul>
<li>Facilitate access provisioning to internal systems and services.</li>
<li>Assist users with software installations, hardware setups, and general troubleshooting.</li>
</ul><div> 
Diagnostics and Issue Resolution:</div><ul>
<li>Perform initial diagnostics of software and hardware issues remotely using tools like TeamViewer, Zoom, and Google Meet.</li>
<li>If the issue cannot be resolved at Level 1, collect comprehensive details and escalate to the relevant technical team.</li>
</ul><div> 
Shift Handover and Reporting:</div><ul>
<li>Maintain accurate records of all tasks handled during the shift.</li>
<li>Provide end-of-shift reports, highlighting resolved tasks, ongoing issues, and any items requiring follow-up by the next shift.</li></ul> 
<h3 class="jobSectionHeader">
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Fluent in English</li>
<li>Strong ability to follow detailed instructions and established procedures with precision.</li>
<li>Proven capability to analyze and resolve unfamiliar technical problems independently.</li>
<li>Confident user of both Windows and macOS operating systems.</li>
<li>Hands-on experience with Jira Service Management for handling service requests and incidents.</li>
<li>Proficient in Slack for internal communication and support handling.</li>
<li>Skilled in using Google Workspace (Gmail, Docs, Calendar) in a business environment.</li>
<li>Previous experience in a technical support role is required.</li>
<li>Ability to efficiently navigate and manage various internet services, including user registration and account management.</li>
<li>Basic understanding of webhooks, JSON, and REST APIs for working with integrations and automated processes.</li>
<li>Prior experience working as a System Administrator.</li>
<li>Familiarity with ITSM best practices and frameworks (such as ITIL).</li></ul> 
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

IT Operations Engineer (Saudi National)

Mindwhiz

Job Title: L2 IT System &amp; Support EngineerLocation: Onsite &ndash; Lahore, PakistanWorking Hours:<ul><li>Summer: 6:00 PM to 3:00 AM</li><li>Winter: 7:00 PM to 4:00 AM</li></ul>Salary: Up to PKR 140,000Employment Type: Full-timeDepartment: IT OperationsRole OverviewMindwhiz is seeking a technically strong and proactive L2 IT System &amp; Support Engineer to manage and maintain our IT systems and provide advanced technical support. This role includes responsibility for system stability, security, performance monitoring, and resolving complex technical issues beyond L1 support.The ideal candidate should have hands-on experience with Windows environments, networking fundamentals, and infrastructure operations, along with strong troubleshooting skills and provide dedicated support to the Construction and Estimation teams for their specialized tools and applications.Key Responsibilities<ul><li>Administer and maintain Windows-based systems, servers, and Active Directory, including users, groups, GPOs, and access control.</li><li>Monitor system performance, server health, backups, storage, and security alerts to ensure stability and data integrity.</li><li>Apply patches, updates, and routine maintenance, maintaining proper documentation and SOPs.</li><li>Troubleshoot and support LAN/WAN, VPN, DNS, DHCP, Wi-Fi, and firewall configurations.</li><li>Resolve escalated L1 issues within defined SLAs and perform root cause analysis for recurring or critical incidents.</li><li>Support Microsoft 365 / Exchange, enterprise applications, and endpoint devices.</li><li>Ensure compliance with IT security policies and best practices.</li><li>Coordinate with vendors and assist in system upgrades, deployments, and IT improvement initiatives.</li><li>Identify recurring technical issues and recommend long-term infrastructure enhancements.</li><li>Provide specialized support to Construction and Estimation teams for software tools, ensuring smooth operation and resolving technical issues affecting workflows.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>3&ndash;5 years of experience in IT Support or System Administration.</li><li>Strong hands-on experience with Windows OS and Windows Server.</li><li>Solid knowledge of Active Directory, DNS, DHCP, and Group Policy.</li><li>Strong understanding of networking fundamentals (TCP/IP, VPNs, firewalls).</li><li>Experience with backup solutions and monitoring tools.</li><li>Experience with IT ticketing systems and incident management.</li><li>Experience supporting Construction and Estimation software such as Plan Swift, Bluebeam Revu, Primavera P6, Procore, AutoCAD, or similar tools.</li><li>Strong troubleshooting, analytical, and communication skills.</li></ul>Preferred Skills (Nice to Have)<ul><li>Relevant certifications: CCNA, MCSA, CompTIA Network+.</li><li>Experience with endpoint management tools.</li><li>Familiarity with cloud services (Azure / AWS &ndash; basic level).</li><li>Experience with remote support and endpoint management tools.</li><li>Experience with Procore.</li></ul>Job Type: Full-timePay: Up to Rs140,000.00 per monthApplication Question(s):<ul><li>How many year of experience do you have in IT Support?</li><li>Write dow the tools you have experience related to Construction and Estimation?</li><li>Are you comfirtable working in Night Shift in DHA phase 8?</li><li>Do you have experience with USA market?</li><li>Which tools you used for remote IT Support?</li></ul>Work Location: In person

L2 IT System & Support Engineer

Systems Arabia

<div>
 
 We are hiring an
 
 L1/L2 Technical Support Engineer
 
 at
 
 Systems Arabia
 
 to provide on-site frontline technical support. This role is responsible for ensuring high system availability, rapid incident resolution, and a seamless visitor experience. The engineer will troubleshoot hardware and software issues, monitor system performance, collaborate with L3 support teams and vendors, and maintain accurate technical documentation while operating in a high-availability, customer-facing environment supporting access control, cashless payment, and ticketing platforms.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Provide L1/L2 technical support for smart wearables, access control, cashless payment, and ticketing systems.
 </li>
 <li>
 Respond to incidents via ticketing systems, phone, email, and in-person requests from visitors and operations staff.
 </li>
 <li>
 Perform structured troubleshooting using diagnostic tools, system logs, and runbooks; resolve L1 issues and escalate to L2/L3 when required.
 </li>
 <li>
 Continuously monitor system health using enterprise monitoring tools and proactively identify performance issues or failures.
 </li>
 <li>
 Administer Linux (RHEL, Ubuntu, CentOS) and Windows Server environments, including user management, patching, backups, and system health checks.
 </li>
 <li>
 Diagnose basic network and connectivity issues using tools such as ping, traceroute, netstat, and tcpdump; coordinate with network teams for advanced issues.
 </li>
 <li>
 Log, track, and manage incidents and service requests using ITSM platforms, ensuring accurate documentation and SLA compliance.
 </li>
 <li>
 Coordinate with L3 support teams and hardware/software vendors for escalations, firmware updates, RMAs, and complex issue resolution.
 </li>
 <li>
 Communicate clearly and professionally with visitors, operations teams, and stakeholders, providing timely status updates during incidents.
 </li>
 <li>
 Maintain and update runbooks, SOPs, knowledge base articles, system diagrams, and asset inventories.
 </li>
 <li>
 Provide hands-on on-site support, including hardware diagnostics, device replacements, cabling checks, and infrastructure inspections.
 </li>
 <li>
 Ensure compliance with information security, data privacy, and access control policies.
 </li>
 <li>
 Participate in continuous learning, certification efforts, knowledge sharing, and process improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or a related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, system administration, or IT operations.
 </li>
 <li>
 Prior on-site support experience in high-availability or enterprise environments.
 </li>
 <li>
 Strong experience with Linux and Windows Server administration.
 </li>
 <li>
 Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Datadog, Prometheus, SolarWinds).
 </li>
 <li>
 Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls).
 </li>
 <li>
 Experience using ITSM/ticketing systems (ServiceNow, Jira Service Management, Zendesk, BMC Remedy).
 </li>
 <li>
 Basic scripting skills in Bash, PowerShell, or Python.
 </li>
 <li>
 Familiarity with IoT platforms, access control systems, or payment integrations (preferred).
 </li>
 <li>
 Relevant certifications (RHCSA/RHCE, MCSA, ITIL, CompTIA) preferred
 </li>
 <li>
 Full-time on-site role at the Qiddiya AquaArabia facility.
 </li>
 <li>
 Flexibility for extended hours, weekends, or on-call support.
 </li>
 <li>
 Ability to perform physical tasks, including lifting equipment (up to 20 kg).
 </li>
 <li>
 Adherence to organizational policies, safety standards, and professional conduct.
 </li>
 <li>
 Strong English communication skills with the ability to explain technical issues to non-technical users.
 </li>
 <li>
 Customer-focused mindset with professionalism and empathy.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Ability to work under pressure in high-traffic or critical environments.
 </li>
 <li>
 Team-oriented, self-motivated, and accountable.
 </li>
 </ul>
 
 
</div>

L1/L2 Technical Support Engineer

ProcDNA

<div>About ProcDNA:
ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 350+ across 8 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey?
Role Summary
ProcDNA is seeking an experienced and proactive IT Support Engineer (L2) to support and manage day-to-day IT operations across end-user computing, Microsoft 365, collaboration platforms, and cloud environments. This role goes beyond first-level support and focuses on advanced troubleshooting, platform administration, issue ownership, and mentoring of L1 engineers.
The L2 Engineer acts as a key escalation point, supports cloud and collaboration platforms (M365, SharePoint, Azure, AWS), and ensures stable, secure, and efficient IT services aligned with business needs.
Key Responsibilities:
Advanced End-User &amp; Workplace Support
<ul><li>Act as an L2 escalation point for end-user issues unresolved by L1 support.
</li><li>Troubleshoot complex issues related to desktops, laptops, operating systems, peripherals, and enterprise applications.
</li><li>Provide advanced support for email, VPN, collaboration tools, and productivity platforms.
</li><li>Identify recurring issues and implement permanent fixes and preventive measures.
</li></ul>Microsoft 365 &amp; Collaboration Platform Support
<ul><li>Administer and support Microsoft 365 services, including Outlook, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD).
</li><li>Support SharePoint site access, permissions, structure, and basic troubleshooting.
</li><li>Assist with M365 tenant administration, license management, and configuration troubleshooting.
</li><li>Support user onboarding/offboarding with proper access provisioning and deprovisioning.
</li></ul>Cloud Infrastructure Support (Azure &amp; AWS)
<ul><li>Provide operational support for Azure and AWS environments, including:
<ul><li>User access and role assignments
</li><li>VM access issues and basic cloud resource troubleshooting
</li><li>Connectivity and identity-related issues
</li></ul></li><li>Assist in monitoring cloud resources and escalating performance, availability, or security issues as needed.
</li><li>Support cloud-related requests from internal teams under defined processes.
</li></ul>Identity, Access &amp; Account Management
<ul><li>Manage Active Directory / Entra ID users, groups, and access permissions.
</li><li>Support identity synchronization issues and access-related incidents.
</li><li>Conduct periodic access checks and support role-based access requests.
</li><li>Ensure timely and accurate execution of joiners, movers, and leavers (JML) processes.
</li></ul>Incident, Ticket &amp; Escalation Management
<ul><li>Own and resolve L2 tickets independently, ensuring quality resolution and documentation.
</li><li>Perform root cause analysis (RCA) for repeated incidents and recommend improvements.
</li><li>Escalate issues to L3 / platform teams when required, with complete diagnostics and context.
</li><li>Ensure adherence to SLAs, priorities, and escalation guidelines.=
</li></ul>Hardware, Asset &amp; Endpoint Support
<ul><li>Support advanced hardware diagnostics and coordinate repairs or replacements.
</li><li>Maintain and validate asset inventory records, ownership, and lifecycle data.
</li><li>Support endpoint configuration, patching, and basic security posture checks.
</li></ul>Documentation, Knowledge &amp; Continuous Improvement
<ul><li>Create and maintain knowledge base articles, SOPs, and troubleshooting guides.
</li><li>Mentor and guide L1 support engineers, improving overall support quality.
</li><li>Identify opportunities to improve processes, automation, and user experience.
</li><li>Ensure compliance with internal IT policies and service standards.
</li></ul>Required Technical Skills
<ul><li>Strong troubleshooting skills across hardware, software, and operating systems.
</li><li>Hands-on experience with Microsoft 365 administration and collaboration tools.
</li><li>Working knowledge of SharePoint Online (access, permissions, site issues).
</li><li>Experience supporting Azure and AWS environments at an operational level.
</li><li>Solid understanding of Active Directory / Entra ID, identity, and access management.
</li><li>Experience with ITSM / ticketing tools (ServiceNow, Freshservice, Jira, Zendesk, etc.).
</li><li>Experience with remote support tools (RDP, TeamViewer, AnyDesk).
</li><li>Good understanding of networking fundamentals (DNS, IP addressing, VPN, LAN/WAN).
</li></ul>Qualifications &amp; Experience
<ul><li>Minimum 5+ years of experience in IT Support / End-User Computing / IT Operations roles.
</li><li>At least 2 years in an L2 or equivalent advanced support role.
</li><li>Proven experience supporting Microsoft 365, SharePoint, and cloud platforms (Azure &amp; AWS).
</li><li>Experience working in fast-paced, multi-user environments.
</li><li>Willingness to work in rotational shifts or extended hours when required.
</li></ul>Communication &amp; Interpersonal Skills
<ul><li>Strong verbal and written communication skills.
</li><li>Ability to interact confidently with technical and non-technical stakeholders.
</li><li>Strong ownership, accountability, and problem-solving mindset.
</li><li>Ability to mentor junior engineers and collaborate with cross-functional teams.
</li></ul>Preferred (Nice to Have)
<ul><li>Exposure to ITIL-based service management practices.
</li><li>Basic understanding of endpoint security, device compliance, or cloud security concepts.
</li><li>Experience supporting remote or globally distributed teams.
</li><li>Cloud or Microsoft certifications (AZ-900, MS-900, AWS Cloud Practitioner &acirc;&euro;&ldquo; a plus).</li></ul></div>

IT Support Engineer (L2) â€“ Generalist IT

Uber

<div>About the Role
 
 
Uber Engineering operates in a high-performance environment driven by scale, reliability, and speed. We're looking for an Application Admin Engineer who thrives at the intersection of IT operations, SaaS administration, automation, and customer impact. This role owns the operational health, configuration, and lifecycle of Uber's core enterprise applications while acting as the highest escalation point for complex application issues. 
 
You will partner closely with Engineering, Security, IT Ops, and Business stakeholders to ensure Uber's critical collaboration and productivity platforms run securely, efficiently, and at global scale. 
 
This is not a traditional service desk role, it's a hands-on application ownership role with real influence over tooling, processes, and user experience across Uber. 
- Basic Qualifications - 
<ul><li>
4+ years of IT or Enterprise Application experience.</li><li>
3+ years supporting SaaS platforms at scale with admin-level access.</li><li>
Strong scripting or coding skills (Python, Bash, APIs).</li><li>
Experience automating workflows across enterprise applications.</li><li>
Familiarity with identity and access management (Okta, AD, SSO, SCIM).</li><li>
Proven experience acting as an escalation point for complex technical issues.</li><li>
Strong documentation, training, and communication skills.</li><li>
Ability to respond quickly to incidents and operate effectively in high-pressure situations.</li><li>
Willingness to participate in on-call rotations and work outside standard business hours when needed.</li></ul> 
- Preferred Qualifications - 
<ul><li>
4+ years of experience supporting and administering enterprise SaaS platforms in a large-scale environment.</li><li>
3-4+ years of experience serving as a Tier 3 escalation point for complex application, access, and integration issues, with a strong focus on operational efficiency and root-cause resolution.</li><li>
Bachelor's degree in Computer Science, Information Systems, or an equivalent combination of education and hands-on experience.</li><li>
Deep expertise in enterprise application administration, including permissions models, role-based access control (RBAC), SSO/SCIM provisioning, and SaaS integrations.</li><li>
Strong working knowledge of identity and access management systems (Okta, Active Directory, SAML, OAuth) and their integration with enterprise applications.</li><li>
Proven ability to manage multiple applications, initiatives, and incidents simultaneously while executing accurately and at scale.</li><li>
Demonstrated strength in problem-solving, systems thinking, and process optimization across enterprise tooling.</li><li>
Experience handling sensitive access, data, and security-related requests with a high level of discretion and professionalism.</li><li>
Ability to operate effectively in a fast-paced, highly technical, global environment with minimal oversight.</li><li>
Strong stakeholder-facing skills, with a track record of delivering high-quality customer experiences for internal enterprise users.</li><li>
Excellent verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences.</li><li>
Comfort participating in on-call rotations and responding to critical application issues outside standard business hours.</li></ul></div>

Application Administrator Engineer

Computer World S.P.C.

Candidates should have worked in IT Operations for a Bank or financial institutions. (3 to 4 years experience)<ul><li>Run the daily, monthly, and yearly end of day processes</li><li>Monitor Data Centres with one weekly visit to DR site</li><li>Monitor the system for equipment failure or performance issues.</li><li>Notify supervisor or computer maintenance technicians of equipment malfunctions.</li><li>Attend to logged calls related to IT Operations in Service desk management system </li><li>Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.</li><li>Operate spread sheet programs and other types of software to load and manipulate data and to produce reports.</li><li>Load peripheral equipment with consumables and media</li><li>Answer telephone calls to assist computer users encountering operational issues</li><li>Help Service Desk engineers to test and diagnose computer hardware and software</li><li>Run the operation of computer hardware systems, including coordinating and scheduling the use of computers and networks to ensure efficient use.</li><li>Track reported problems and associated solutions</li><li>Follow-up daily cases and ensure that the required actions are taken</li><li>Further develop technical aptitude and customer service knowledge, skills, and abilities.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: BD450.000 - BD500.000 per monthApplication Question(s):<ul><li>Are you currently available in Bahrain?</li></ul>Experience:<ul><li>IT Operations: 3 years (Preferred)</li></ul>

IT Operations

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IT Operations Engineer (Saudi National)

L2 IT System & Support Engineer

L1/L2 Technical Support Engineer

IT Support Engineer (L2) â€“ Generalist IT

Application Administrator Engineer

Application Administrator Engineer

IT Operations