it operations engineer

Analog

<div>
 
 Overview
 
 
 
 Analog is pioneering the era of physical intelligence. Where digital intelligence transformed our online lives, Analog is transforming the lived world, making cities more adaptive, industries more resilient, services more human centered, and experiences more extraordinary.
 
 
 At the heart of our approach are living world models, continuously updated, enriched by every capture point, every device, every interaction. Within them resides Ana, the Analog Neural Agent. Ana perceives, adapts, and guides, transforming raw data into foresight and orchestration that improves outcomes across sectors, from safeguarding high-value assets to enhancing human performance.
 
 
 
 IT Engineer ( ITOps)
 
 
 
 We are seeking a proactive and detail-oriented
 
 IT Engineer
 
 to own and scale our internal IT infrastructure and operations. This role is responsible for ensuring secure, reliable, and efficient IT systems that empower our team to do their best work.
 
 
 You will manage end-user support, SaaS systems, device lifecycle management, identity and access management (IAM), and security best practices across the organization. This is a hands-on role ideal for someone who thrives in fast-paced environments and enjoys building scalable IT foundations from the ground up.
 
 
 
 Responsibilities
 
 
 
 
 IT Operations &amp; End-User Support
 
 
 
 <ul>
 <li>
 Provide support for hardware, software, and network issues
 </li>
 <li>
 Manage onboarding and offboarding processes (device provisioning, access control, account setup)
 </li>
 <li>
 Own device lifecycle management (MDM, procurement, configuration, asset tracking)
 </li>
 <li>
 Maintain documentation for IT processes, systems, and policies
 
 
 </li>
 </ul>
 
 Identity &amp; Access Management
 
 
 
 <ul>
 <li>
 Administer SSO, MFA, and role-based access controls
 </li>
 <li>
 Manage provisioning/deprovisioning workflows across SaaS tools
 </li>
 <li>
 Conduct periodic access reviews and ensure least-privilege principles
 
 
 </li>
 </ul>
 
 Systems &amp; Infrastructure
 
 
 
 <ul>
 <li>
 Manage and optimize core SaaS stack (e.g., Microsoft Suite, Slack, Notion, Jira, etc.)
 </li>
 <li>
 Monitor system performance and uptime
 </li>
 <li>
 Support networking infrastructure (VPN, Wi-Fi, firewall configurations where applicable)
 </li>
 <li>
 Partner with Security on endpoint protection, patching, and compliance controls
 
 
 </li>
 </ul>
 
 Security &amp; Compliance
 
 
 
 <ul>
 <li>
 Implement and maintain endpoint security tools (EDR, MDM, disk encryption)
 </li>
 <li>
 Support audit readiness (SOC 2, ISO 27001, etc.)
 </li>
 <li>
 Enforce IT policies and best practices
 </li>
 <li>
 Assist in incident response and root cause analysis
 
 
 </li>
 </ul>
 
 Procurement &amp; Vendor Management
 
 
 
 <ul>
 <li>
 Own IT procurement processes for hardware, software, and SaaS tools
 </li>
 <li>
 Manage vendor relationships, renewals, and licensing agreements
 </li>
 <li>
 Track IT budget related to hardware, software subscriptions, and tooling
 </li>
 <li>
 Optimize license utilization and SaaS spend
 </li>
 <li>
 Partner with Finance and Security on vendor reviews and due diligence
 </li>
 <li>
 Maintain accurate asset inventory and cost tracking
 
 
 </li>
 </ul>
 
 Automation &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Identify and implement automation opportunities (e.g., onboarding workflows, device configuration)
 </li>
 <li>
 Improve IT processes for scalability and efficiency
 </li>
 <li>
 Evaluate and recommend new tools and technologies
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 6+ years of experience in IT Operations, IT Support, or Systems Administration
 </li>
 <li>
 Experience managing SaaS environments and SSO platforms (e.g., Okta, Azure AD)
 </li>
 <li>
 Experience managing IT procurement, vendor relationships, and SaaS licensing
 </li>
 <li>
 Hands-on experience with MDM tools (e.g., Jamf, Kandji, Intune)
 </li>
 <li>
 Strong understanding of endpoint security best practices
 </li>
 <li>
 Experience with Mac and Windows environments
 </li>
 <li>
 Familiarity with networking fundamentals (DNS, DHCP, VPNs, firewalls)
 </li>
 <li>
 Experience supporting compliance frameworks (SOC 2, ISO, etc.) is a plus
 </li>
 <li>
 Strong documentation and communication skills
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience in a high-growth startup
 </li>
 <li>
 Scripting or automation experience (Bash, Python, PowerShell)
 </li>
 <li>
 Familiarity with zero-trust security models
 </li>
 <li>
 Experience with cloud infrastructure environments (AWS, GCP, Azure)
 </li>
 <li>
 Experience building procurement or asset management processes from scratch
 
 
 </li>
 </ul>
 
 What Working At Analog Offers
 
 
 
 <ul>
 <li>
 Culture: A collaborative, globally minded team building the future of physical intelligence. We value curiosity, courage, and creativity, and we&rsquo;re united by a belief that technology should amplify human potential rather than replace it.
 </li>
 <li>
 Impact: The opportunity to work on projects with national and global significance, from adaptive cities and resilient infrastructure to next generation sports, entertainment, healthcare, and energy. Every product you help build contributes to shaping a safer, smarter, more human centered world.
 </li>
 <li>
 Growth: Outstanding opportunities for learning and career development. You&rsquo;ll collaborate with leaders across AI, robotics, mixed reality, and systems engineering, while working on industry first, frontier scale solutions.
 </li>
 <li>
 Rewards: A competitive compensation package with healthcare, education support, and generous leave benefits, reflecting the high value we place on our people and their families.
 </li>
 </ul>
</div>

IT Engineer

Delivery Hero

<div>Company Description 
Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role summary
As an Engineer of IT Operations, you will take a lead role in designing, implementing, and managing the company&rsquo;s IT infrastructure across multiple regions. You will serve as a primary escalation point for complex technical challenges, providing advanced second and third-line (L2/L3) support within the IT Operations team. In this role, you will not only ensure the stability and security of our core IT services but also mentor junior team members and be part of key IT projects. A critical aspect of this position involves providing regional technical support and expertise to teams in other countries, ensuring consistent IT standards and operational excellence across our international sites. 
The following experience is relevant to us
IT Support &amp; Troubleshooting:<ul><li>
Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites.</li><li>
Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users.</li><li>
Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs.</li><li>
Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports.</li><li>
Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently.</li><li>
Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact.</li><li>
Communicate High Priority Incidents / critical issues to IT leadership and key stakeholders to ensure visibility and awareness.</li><li>
Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the tMart IT Operations team.</li></ul>
Network Administration:<ul><li>
Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality.</li><li>
Support the management of email accounts, and cloud services.</li><li>
Monitor and advanced troubleshooting for internet connectivity, VPN issues, and network performance.</li></ul>
New Site Deployments &amp; IT Infrastructure Maintenance:<ul><li>
Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness.</li><li>
Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations.</li><li>
Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation.</li><li>
Travel to multiple sites within the country for support, installations, and troubleshooting as needed. A valid driving license is required to visit the locations.</li></ul>
CCTV &amp; Security Systems Support:<ul><li>
Configure, maintain, and troubleshoot CCTV systems, ensuring operational continuity and compliance with security requirements.</li><li>
Ensure proper storage and retrieval of video recordings in line with company guidelines.</li></ul>
Documentation &amp; Process Improvement:<ul><li>
Maintain accurate IT asset inventory, including network devices.</li><li>
Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency.</li><li>
Identify areas for process automation and efficiency improvements within IT operations.</li></ul>
Cross-Team Collaboration &amp; Stakeholder Engagement:<ul><li>
Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams.</li><li>
Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience.</li><li>
Provide guidance and training to end-users on IT policies, procedures, and best practices.</li></ul>
Skills Required<ul><li>
Advanced knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup.</li><li>
Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively.</li><li>
Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively.</li><li>
Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption).</li><li>
Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms.</li><li>
Competence in managing CCTV systems, ensuring security, proper installation, and data retention.</li><li>
Ability to work collaboratively with internal teams and vendors to achieve business goals.</li><li>
Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.</li><li>
Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment.</li><li>
Problem-solving skills, with the ability to identify issues and work toward solutions.</li><li>
A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).</li><li>
4+ years of experience in IT support, network administration, or systems administration.</li><li>
Relevant IT certifications (e.g., CCNA, Fortinet NSE, CompTIA Network+) are highly desirable.</li><li>
Proficiency in troubleshooting Windows systems, network devices, security tools and basic knowledge in Linux systems.</li><li>
ITIL Foundation Certified (V3 / V4) - Preferred</li></ul></div>

Engineer - IT Operations

VOIS

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking an Infrastructure Operations Engineer to provide second-level (L2) support for Office IT infrastructure services. This role involves end-to-end ownership of critical backend systems, ensuring high availability, performance, and service continuity in line with agreed SLAs. The role requires independent problem-solving, strong technical judgement, and proactive engagement with stakeholders in a complex enterprise environment
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide L2 operational support for Office IT infrastructure services, including Global Active Directory, ADFS, AD Connect, Office 365, and licence management
 </li>
 <li>
 Manage backend server platforms, ensuring system availability outside of planned outages.Perform daily health checks, troubleshoot incidents, and resolve assigned trouble tickets within SLA
 </li>
 <li>
 Own supported services end-to-end, including performance, capacity, and configuration management
 </li>
 <li>
 Participate in crisis management, coordinating escalations with vendors and internal stakeholders when required.Engage with customers at both management and professional levels, tracking requirements, feedback, and service issues
 </li>
 <li>
 Communicate status updates effectively with technical leads, authentication teams, and cross-functional stakeholders.Contribute to service improvement initiatives, operational assessments, and change management processes (including CAB)
 </li>
 <li>
 Deliver operational reports, scorecards, and backlog updates within agreed timelines
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Hold a BSc in Engineering or Computer Science
 </li>
 <li>
 Bring 2&ndash;4 years of experience in IT operations or infrastructure support
 </li>
 <li>
 Demonstrate strong hands-on experience with Microsoft Office 365 (MCSA certification mandatory; MCSE desirable)
 </li>
 <li>
 Possess solid expertise in Windows Server 2016/2019 and Microsoft SQL environments
 </li>
 <li>
 Are confident in troubleshooting complex issues and using PowerShell scripting
 </li>
 <li>
 Have ITIL Foundation certification (OSA and RCV certifications are advantageous)
 </li>
 <li>
 Communicate clearly and effectively in spoken and written English
 </li>
 <li>
 Work collaboratively, show a strong sense of ownership, and operate with integrity
 </li>
 <li>
 Are comfortable supporting systems in a large-scale, production environment and working with diverse, international teams
 
 
 
 </li>
 </ul>
 
 Not a perfect fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What's In It For You
 
 
 
 <ul>
 <li>
 Exposure to complex enterprise-scale IT infrastructure within a global organisation
 </li>
 <li>
 Opportunities to contribute to service improvement and transformation initiatives
 </li>
 <li>
 A collaborative, multicultural working environment that values continuous learning and accountability
 </li>
 <li>
 The chance to build deep technical expertise across Microsoft infrastructure technologies
 
 
 
 </li>
 </ul>
 
 What Skills You Will Learn
 
 
 
 <ul>
 <li>
 Advanced infrastructure operations and service ownership in a global environment
 </li>
 <li>
 Incident, problem, and change management aligned to ITIL best practices
 </li>
 <li>
 Stakeholder engagement and customer management at multiple organisational levels
 </li>
 <li>
 Operational reporting, SLA management, and service performance optimisation
 
 
 
 </li>
 </ul>
 
 VOIS Equal Opportunity Employer Commitment
 
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 
 Alert
 
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 
 
 #JDEnhancedByTARA
 
 
 
 Follow us on social media
 
 
 
 <ul>
 <li>
 VOIS on LinkedIn
 </li>
 <li>
 VOIS on Facebook
 </li>
 <li>
 VOIS on Instagram
 </li>
 <li>
 Chat with our employees
 </li>
 </ul>
</div>

Infrastructure Operations Engineer (VOIS)

Visa

<div>About Us 
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters &ndash; to you, to your community, and to the world. Progress starts with you.
Job Description
Team Summary
We operate mission‑critical systems that enable Visa&rsquo;s clients and processors worldwide. As an Associate Systems Engineer, you&rsquo;ll join a global team that plans, implements, and supports secure, resilient endpoints and platforms&mdash;partnering closely with vendors and global support groups to deliver nimble, client‑centric solutions.
What a Associate Systems Engineer does at Visa<ul><li>
Provide project management, technical advice, and hands‑on support to client institutions and processors&mdash;consistently exceeding customer expectations.</li></ul><ul><li>
Coordinate projects end‑to‑end with proper documentation, keep tasks and status up to date.</li><li>
Create implementation scripts (Shell, python &amp; more) for vendor field engineers and support teams to enable installation and activation.</li><li>
Perform remote installations of Linux systems in partnership with on‑site vendor engineers.</li><li>
Work proactively with Global Support, clients, and vendors to deliver flexible solutions and resolve system problems quickly.</li><li>
Manage customer satisfaction, commitment, and expectations to high service levels, handle escalations appropriately.</li><li>
Ensure deployments follow Visa security guidelines, report and remediate any non‑compliance.</li><li>
Communicate and collaborate cordially within a global team across cultures and time zones.</li><li>
Work with stakeholders to translate business problems into AI use cases, define requirements, and design solution architectures.
</li><li>Collect, clean, and prepare data, build and train models (traditional ML and deep learning/LLMs), evaluate performance and iterate.
</li><li>Design, build, and maintain agentic workflows where LLM &ldquo;agents&rdquo; can plan, call tools, and coordinate multi‑step tasks (e.g., retrieval, calling APIs, writing to databases).</li><li>
Deploy models as APIs or services, integrate with existing applications, implement and tune orchestration around tools and plugins (MCP‑style connectors, function‑calling schemas, vector DBs), including prompt design, safety/guardrails, and evaluation of agent behavior. Ability to isolate and resolve critical system issues to minimize impact and downtime, strong analytical judgment under minimal supervision.</li><li>
Participate in an on‑call rotation to support multiple systems during off‑hours, work evenings/weekends as needed.</li><li>
Provide weekly reporting for CMDB and BASE II records, act as Change &amp; ServiceNow Coordinator to ensure incidents/changes comply with ITIL and ServiceNow rules.</li><li>
Act as Inventory Record Coordinator to ensure accurate and timely inventory updates.</li><li>
Partner with leaders to drive continuous improvement, team efficiency, and technical upskilling.</li></ul><div>
Work Hours &amp; On Call 
<ul><li>3-4 days at Ashburn office.</li><li>Rotating on call coverage, evening/weekend work when required for change windows or incidents.</li></ul></div>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications<div>
Basic Qualifications (Minimum) 
<ul><li>Bachelors degree, OR 3+ years of relevant work experience</li></ul> 
Preferred Qualifications 
<ul><li>2 or more years of work experience</li><li>Bachelor&rsquo;s + 1 year relevant experience or 3 years relevant experience.</li><li>Foundational Project Management certification, ITIL Foundation.</li><li>Proficiency in Python and shell scripting and familiarity with version control (Git), ability to automate routine admin and deployment tasks.</li><li>Experience with Linux system administration (preferably RHEL family distros).</li><li>Basic proficiency in HTML and a programming/scripting language ( Bash, Python).</li><li>Understanding of XML, JSON, XSLT.</li><li>Familiarity with encryption/security technologies such as SSL and IPsec.</li><li>Solid understanding of data structures, algorithms, and statistics, including working with SQL</li><li> 1 year working experience in IT Operations &amp; Delivery or strong internship/fresh graduate performance on technical interview tests.</li><li>Outstanding customer service skills and dedication to the service experience.</li><li>Demonstrated interest in continuous learning via online resources or formal training.</li><li>Project coordination experience.</li><li>Hands on experience with ServiceNow (Change/Incident/CMDB),</li><li>Red Hat certification (e.g., RHCSA, RHCE) or equivalent Linux certification.</li><li>Experience &amp; proficiency in writing shell &amp; python scripts and automations for infrastructure installs.</li><li>Experience with large language models and GenAI, including prompt engineering, retrieval-augmented generation, and evaluation of LLM-based applications</li><li>Hands-on work with agentic/LLM orchestration frameworks (e.g., LangChain, semantic routers, or similar) and tool-calling ecosystems (such as MCP-style connectors or function-calling schemas</li><li>Familiarity with Visa deployment/security standards and audit/compliance processes.</li><li>Vendor coordination and remote install support across global time zones.</li></ul></div> 
U.S. Applicants Only
The estimated salary range for this position is $88,000.00 to $ 136,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.</div>

Systems Engineer

BigData Technology Solutions

Datacenter Facility Engineer L1 Location: Abu DhabiJob SummaryThe position Datacentre Facility engineer is responsible for high-quality IT service delivery to customers in alignment with agreed SLAs, KPIs, and contractual commitments. The role oversees datacenter facility management and support across all managed facilities------------------------------------------------------------------------------------------Key Education and Technical Qualification,<ul><li>Bachelor&rsquo;s/ Master&rsquo;s degree in IT / science discipline</li><li>ITIL Foundation V4.0 or 3.0- Mandatory</li></ul>-------------------------------------------------------------------------------------------Key Competencies<ul><li>3+ years of experience in data center operations</li><li>Clear understanding of data center infrastructure</li><li>Cable management &amp; rack organization</li><li>Basic electrical knowledge</li><li>Data Center deep cleaning experience</li><li>Knowledge on passive material (Cables, Pannels, Infrastructure equipment&rsquo;s, software etc)</li><li>Data Center Power Systems</li><li>UPS &amp; Generator Operations</li><li>Cooling Systems (CRAC/CRAH)</li><li>DCIM Tools</li><li>BMS/EMS Monitoring</li><li>Working knowledge of ITIL Processes</li><li>Electrical Safety Awareness</li></ul>-------------------------------------------------------------------------------------------Key Responsibilities<ul><li>Operations Management</li><li>Critical Facilities Management</li><li>Incident &amp; Problem Management</li><li>Change Management</li><li>Vendor Management</li><li>Compliance &amp; Governance</li><li>Capacity &amp; Availability Management</li></ul>-------------------------------------------------------------------------------------------Application Question(s):<ul><li>What is your notice period to join?</li><li>What is your expected salary in AED?</li><li>Are you in UAE, to start Immediately?</li><li>How many years of work experience do you have in data center operations ?</li></ul>Work Location: In person

Datacenter facility engineer L1

Bowhead

<div>Overview:

CLOUD ACCELERATION SERVICES AND CYBERSECURITY BUSINESS ENTERPRISE SYSTEMS (CASBES): 
Bowhead seeks individuals to network with, in effort to support the Cloud Acceleration Services (CAS) and Cybersecurity Business Enterprise Systems contract located in Montgomery, AL. The mission of this contract is to provide comprehensive cloud and cybersecurity services to modernize, standardize, secure and enhance its information technology (IT) infrastructure, platforms, and mission applications.
Responsibilities:

Positions available include: 
<ul><li>
Senior Cloud Engineer</li><li>
Cloud Migration Engineer</li><li>
Cloud Operations Engineer</li><li>
Information System Security Officer (ISSO)</li><li>
Security Control Assessor Representative (SCAR)</li><li>
RMF Analyst</li><li>
Cybersecurity Analyst</li><li>
Vulnerability Management Analyst</li><li>
Identity and Access Management (IAM) Engineer</li><li>
DevSecOps Engineer</li><li>
Software Developer III</li><li>
Software Developer II</li><li>
Platform Engineer</li><li>
Database Administrator</li><li>
Data Migration Specialist</li><li>
Quality Assurance/Test Lead</li><li>
Test Automation Engineer</li><li>
Agile Scrum Master</li><li>
Technical Writer</li><li>
Training Specialist</li></ul>
Qualifications:
<ul><li>Required education, years of experience, and certifications will vary based on position requirements</li><li>
Intermediate to advanced level skills in networking and systems administration with Windows and/or Linux environments</li><li>
Intermediate to advanced level skills with any of the following Cisco, Juniper, Palo Alto products</li><li>
Experience using scanning tools such as HBSS, NESSUS, Nmap, Splunk, Elastic</li><li>
Experience working with SDREN or DREN networks preferred</li><li>
Ability to communicate effectively</li><li>
Strong interpersonal skills and good judgment with the ability to work alone or as part of a team</li></ul> 
Physical Demands: 
<ul><li>
Must be able to lift up to 20 pounds</li><li>
Must be able to stand and walk for prolonged amounts of time</li><li>
Must be able to twist, bend and squat periodically</li></ul> 
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.</div>

Cloud Acceleration Services and Cybersecurity Business Enterprise Systems

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

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