it operations engineer

Flipdish

<div>Flipdish is seeking an experienced Lead IT Systems Engineer to strengthen our global IT operations and take ownership of the Karachi office's IT and infrastructure. This is a hands-on, highly technical role focused on systems administration, automation, and security - not end-user support.

You'll work closely with the Head of IT in Dublin and a growing IT team in Karachi to design, secure, and scale Flipdish, providing technical leadership, coaching, and mentoring.

This is an exciting opportunity for a senior level systems engineer who enjoys autonomy, problem-solving, and hands-on continuous improvement in a fast-paced technology company while leading others to deliver.

<h3 class="jobSectionHeader">What You'll Do</h3>

You will help own and maintain the integrity of Flipdish's IT systems and infrastructure, ensuring scalability, security, and reliability across our global environment - working in a team responsible for the Karachi office network, devices, and on-site technology.

Key responsibilities:
<ul>
<li>As a small team, own all aspects of IT and infrastructure for the Karachi office, including network configuration, Wi-Fi and LAN management, endpoint management, and physical site operations such as power, cabling, connectivity, and point of contact coordination with our office facilities provider.
</li>
<li>Manage and secure company-wide systems such as Google Workspace, Okta, Slack, Notion, and Trelica setting standards, guardrails, and review practices.
</li>
<li>Administer identity and access management (IAM), including SSO, MFA, and least-privilege enforcement.
</li>
<li>Lead vulnerability management and patching across all device fleets.
</li>
<li>Design and implement security and compliance automation aligned to CIS and SOC2 frameworks.
</li>
<li>Manage device compliance and configuration through MDM tools (Kandji, Intune, or equivalent).
</li>
<li>Develop and maintain scripts (Python, PowerShell, Bash) to automate IT processes and improve efficiency.
</li>
<li>Maintain secure office Wi-Fi and LAN configurations.
</li>
<li>Support integration between SaaS systems using APIs and automation tools, working with the Head of IT in prioritising and sequencing work across the team.
</li>
<li>Collaborate with InfoSec on incident response, monitoring, and reporting.
</li>
<li>Manage SaaS governance, including automated licence access, usage reporting, maintaining a renewal calendar, and running vendor reviews.
</li>
<li>Contribute to IT strategy and roadmap planning alongside the Head of IT.
</li>
</ul><h3 class="jobSectionHeader">Candidate Profile</h3>

You are:
<ul>
<li>Reasoned and decisive, able to justify technical decisions with a strong understanding of business impact, and able to bring others with you.
</li>
<li>Calm, organised, and effective under pressure.
</li>
<li>Disciplined, determined, and motivated by team success.
</li>
<li>A self-directed learner who takes ownership of their development, and helps others grow through mentoring and feedback
</li>
<li>Friendly, empathetic, and collaborative, with strong stakeholder management across functions.
</li>
<li>Comfortable working in a globally distributed workforce while taking ownership of on-site operations in Karachi.
</li>
</ul><h3 class="jobSectionHeader">Required Skills</h3>
<ul>
<li>5+ years of experience in a 3rd line or systems engineering role, ideally within a fast-scaling environment.
</li>
<li>Strong technical knowledge of MacOS, Windows, and endpoint management tools (e.g. Kandji and ManageEngine).
</li>
<li>Advanced understanding of identity and access management in Okta and Google Workspace.
</li>
<li>Experience with Zero Trust principles, and security enforcement in environments without traditional domain infrastructure (e.g. no Windows Active Directory domain).
</li>
<li>Experience with AI prompt engineering.</li>
<li>
Strong understanding of networking fundamentals, LAN/WAN and secure connectivity.
</li>
<li>Experience automating workflows via APIs or infrastructure-as-code tools.
</li>
<li>Excellent problem-solving and troubleshooting skills.
</li>
<li>Excellent documentation and communication skills.
</li>
<li>Comfortable experimenting with AI tools and building small scripts or agents to automate routine work and improve efficiency, using good judgement on data, security and access.
</li>
</ul><h3 class="jobSectionHeader">Desirable Skills</h3>
<ul>
<li>Experience with cloud platforms (AWS, Azure, or GCP).
</li>
<li>Familiarity with automation frameworks.
</li>
<li>Experience with SIEM tools or endpoint monitoring.
</li>
<li>Experience building and deploying Windows images or provisioning pipelines.
</li>
<li>Understanding of SOC2, ISO 27001, or CIS compliance frameworks.
</li>
<li>Relevant security certifications (CompTIA Security+, SSCP, or similar).
</li>
<li>Familiarity with observability tools such as Datadog.
</li>
</ul> <h3 class="jobSectionHeader">About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

<h3 class="jobSectionHeader"> Our Culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're focused on getting the most out of our time together &mdash; output and team energy are at the heart of our hub-based philosophy, not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up.

<h3 class="jobSectionHeader"> Don't Be Shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That's not a problem in the slightest. Just reach out to us &mdash; we'd love to hear from you.</div>

Lead IT Operations Engineer

Halian

<ul><li>Provide Tier 2 technical support to end users via phone, email, and chat.</li><li>Manage the onboarding and offboarding processes for employees and contractors.</li><li>Diagnose and resolve technical issues.</li><li>Assist System Administrators in addressing daily challenges.</li><li>Upgrade network devices to the latest firmware versions.</li><li>Train new system users and set up their accounts.</li><li>Monitor the performance of servers, software, and hardware.</li><li>Troubleshoot and support Zoom Rooms, AV systems, and meeting room configurations.</li><li>Provide advanced support for macOS/Windows devices and MDM.</li><li>Ensure the smooth deployment of new applications.</li><li>Maintain and update technical documentation.</li><li>Participate in projects aimed at improving helpdesk efficiency and effectiveness.</li><li>Solid knowledge of Identity and Access Management (IAM) platforms (OneLogin, Okta).</li></ul>

IT Operations Engineer

Unze Trading (Pvt). Ltd.

We&rsquo;re Hiring: Evening IT Support Engineer &ndash; Live OperationsWe are seeking a proactive Evening IT Support Engineer to ensure smooth live operations and technical support during evening hours. This role is crucial for maintaining uninterrupted IT services and resolving technical issues in real time.Key Responsibilities:<ul><li>Provide technical support during evening/live operations</li><li>Troubleshoot and resolve hardware, software, and network issues promptly</li><li>Monitor system performance and ensure minimal downtime</li><li>Support ERP systems, including SAP B1 and other business applications</li><li>Manage user accounts, permissions, and access during live operations</li><li>Assist with IT projects, system upgrades, and documentation</li><li>Coordinate with internal teams to ensure seamless IT services</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>3 years experience in IT support or system administration</li><li>Strong troubleshooting and problem-solving skills</li><li>Knowledge of Windows/Linux environments and networking</li><li>Experience with ERP systems (SAP B1 is a plus)</li><li>Ability to work independently during evening shifts</li><li>Excellent communication and teamwork skills</li></ul>Shift: EveningLocation: DHA Phase 3, LahoreJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Evening IT Support Engineer – Live Operations

American Civil Liberties Union

<div><h2 class="jobSectionHeader">ABOUT THE JOB</h2>

The ACLU seeks applicants for the full-time position of Quality Engineer II, IT Operations Excellence in the Information Technology Department of the ACLU&rsquo;s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. This position may be approved for remote work from a different U.S. location.

The Information Technology (IT) department provides technology-based services and support for a more than 600-person National staff at our New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico and Durham offices, including staff based in remote locations, and Affiliate offices nationwide that participate in the Affiliate Technology Services program. ACLU IT support staff ensures that business critical services are available to all staff.

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).
<h2 class="jobSectionHeader">
WHAT YOU'LL DO</h2>

Reporting to the Chief Information Officer (CIO), the Quality Engineer II, IT Operations will ensure that enterprise information systems, operational processes, and support infrastructure power workforce productivity and collaboration while reducing operational risks through empirical analyses, continuous improvement, and digital quality engineering industry best practices.

In addition to traditional IT governance, risk, and compliance (GRC) responsibilities, they will design and implement comprehensive IT operational metrics in a structured manner that include process engineering in an IT Service Management (ITSM) setting, root cause analyses, operational key performance indicators (KPIs), standard operating procedures (SOPs), change and configuration management, among other quality-driven methods to effectuate a high-performance, resilient, compliant, and scalable IT enterprise.
<h2 class="jobSectionHeader">
YOUR DAY TO DAY</h2>
<ul><li>Working closely with the CIO and IT leadership as the Subject Matter Expert (SME) on Quality Engineering (QE), apply principles, standards, and practices, design the overall QE strategy, coverage landscape, comprehensive roadmap, and adoption management for all functions within the Information Technology department, including but not limited to:
<ul><li>service desk operations, systems administration, user experience,</li>
<li>network and system operations,</li>
<li>technical project and portfolio management, and</li>
<li>enterprise architecture,</li>
</ul>
</li></ul>ensuring that quality controls, measurements (quantitative and qualitative), and processes integrate optimally to effectuate repeatable, predictable, positive outcomes.
<ul>
<li>Quality Engineering Principles: Embed QE principles in every facet of IT operations (quality by design). These principles include but are not limited to proactive quality management, continuous improvement, customer focus, evidence-based decision making, cross-functional collaboration, risk management, and adherence to standards.</li>
<li>IT Governance, Risk, Compliance (GRC) Management: Create, lead, and operationalize an IT GRC program that consists of an integrated technical risk registry in close collaboration with adjacent teams including: Information Security, Privacy and Data Governance, Business Operations, and Security Operations.</li>
</ul>
Develop IT governance framework for testing, reviewing, and monitoring IT operational processes including regulatory horizon scanning and evidence management, vendor product and service licensing, feature release due diligence, regression testing, and compliance audit, and systems audit readiness, response, reporting, and coordination with auditors.
<ul>
<li>IT Policy Management and Enablement: Responsible for policy lifecycle management of all IT policies, SOPs, and procedural documentation including framework and templates development, distribution, attestation, governance, and technical and non-technical staff training on quality standards, practices, and documentation.</li>
<li>Change and Configuration Management: Lead technical change and configuration management best practices, create and operationalize a Change Control Board (CCB) to establish a risk-informed, business impact-assessed framework to categorize, assess, approve, and coordinate change plans to production environments, including routine and ad-hoc systems maintenance, system config changes, new feature / version software releases, and process changes, working collaboratively with in-house staff and external vendors (e.g., managed service providers or MSPs).</li>
<li>Organizational Change Management (OCM): Structure and operationalize an OCM program that consists of communication strategies, training services, and change socialization tailored to diverse stakeholders using compelling and easy-to-digest infographics, visual aids, presentations, regular open office hours, and content preparation for and in collaboration with National Learning and Development, taking a human-centered approach to support and enable staff productivity and collaboration.</li>
<li>KPIs and Analytics: Devise, adopt, and drive service delivery performance and quality metrics through quantitative and qualitative analyses and industry benchmarks to produce KPI reporting and dashboards for technicians, management, and leadership that align with and support organizational objectives in close collaboration with cross-functional experts in various operational roles that integrate with IT.</li>
<li>Operationalize QE and Governance Standards: Embed and enforce QE standards and IT governance through the implementation of an enterprise work management platform, ServiceNow ITSM, as well as other functionally supportive applications in the NOW platform including HR Service Delivery (HRSD) and others.</li>
<li>Continuous Improvement Discipline: Practice, train, and devise a structured implementation and tracking of continuous improvement (Kaizen) initiatives that translate IT efficiencies gained into organizational benefit in quantitative and qualitative measures.</li>
</ul><h2 class="jobSectionHeader">FUTURE ACLU'ERS WILL</h2>
<ul><li>Be committed to advancing the mission of the ACLU</li>
<li>Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives</li>
<li>Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts</li>
</ul><h2 class="jobSectionHeader">WHAT YOU'LL BRING</h2>
<ul><li>A degree in Engineering, Quality Assurance, or a related field including professional roles that demonstrably utilize quality engineering principles and practices</li>
<li>Strong statistical analysis, process engineering, critical thinking, and presentation skills</li>
<li>Proficiency in quality control tools, methodologies, and practices, including but not limited to technical requirements and/or feature defect analysis, test planning and execution including regression testing and analysis, continency planning and exception-handling, and evidence-based decision-making frameworks</li>
<li>Proficiency in analytical and dashboarding tools with elevated aesthetic skills to develop compelling visual aids from a variety of data sources (internal and industry benchmarks)</li>
<li>Exceptional attention to detail with an unwavering commitment to quality in all matters</li>
<li>Strong research experience using tools and methods of inquiry, statistical analysis, literature review, benchmarking, testing and validation, peer review, and other evidence-based methods</li>
<li>Strong written, documentation, and verbal communication skills to capture, critically analyze, and convey operational workflows, requirements (business, functional, technical), use cases, and incidents including root cause analyzes (RCAs), post-mortem reports, lessons learned, SOPs, knowledge base articles, blog posts, and other communication tools</li>
<li>Adept at analyzing human behavior and adapting change strategies accordingly</li>
<li>Experience with Lean Management, Six Sigma, DMAIC (Define, Measure, Analyze, Improve, and Control) improvement cycle, Total Quality Management (TQM), Kaizen, or any structured implementation of quality engineering principles and practices</li>
<li>Experience with Microsoft 365 Office, Exchange, Teams, SharePoint, OneDrive; Asana, MS Planner; Visio, Miro; PowerBI, Tableau</li>
<li>Occasional travel to various National and Affiliate locations to conduct QE audits and lead QE-centric initiatives</li>
<li>Membership with American Society for Quality (ASQ) and attainment or enrollment in education towards attaining professional certifications in the field of Quality Engineering highly desirable (e.g., Certified Quality Engineer, Certified Quality Auditor, Certified Six Sigma Green Belt, Certified Quality Technician, Certified Quality Improvement Associate, Certified Quality Process Analyst, Certified Quality Inspector, Certified Software Quality Engineer)</li>
</ul><h2 class="jobSectionHeader">COMPENSATION</h2>
<div>The ACLU is committed to equity, transparency, and clarity in pay. Consistent with our compensation philosophy, there is a set salary for each role based on geographic work location. The annual salary for this position is $137,206. (Level F), reflecting the salary of a position based in New York, NY. Salaries are subject to a regional pay adjustment if authorization is granted to work outside of the location listed in this posting.
</div>
<div></div><div>For details on our pay structure, please visit: https://www.aclu.org/careers/ACLU_Geographic_Pay_Structure-July_2024.pdf</div>
<h2 class="jobSectionHeader">WHY THE ACLU</h2>

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it&rsquo;s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being.

At the ACLU, we offer a broad range of benefits, which include:
<ul>
<li>Time away to focus on the things that matter with a generous paid time-off policy</li>
<li>Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care &amp; fertility treatment)</li>
<li>Plan for your retirement with 401k plan and employer match</li>
<li>We support employee growth and development through annual professional development funds, internal professional development programs and workshops</li>
</ul><h2 class="jobSectionHeader">OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY &amp; INCLUSION</h2>

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change. We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization &ndash; one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we&rsquo;re in the courts or in the office, we believe &lsquo;We the People&rsquo; means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.</div>

Quality Engineer II, IT Operations Excellence

Collins Aerospace

<div>Date Posted:
2025-11-10
Country:
India
Location:
ARINC India Private Limited, 404, Tower A, 4th Floor, Unitech Signature Towers, South city-1, NH-8, Gurgaon-122001, Haryana, India
Position Role Type:
Unspecified
Job Title: Junior Tech &ndash; Airport IT Operations 
Location: Cochin Airport 
Job Type: Full-Time 
Work Schedule: 24x7 Shift-Based Operations (One Senior Engineer per shift)<h3 class="jobSectionHeader">
About the Role</h3>
We are seeking Onsite Engineers to join our airport IT operations team. These roles are critical to maintaining the health, reliability, and compliance of core airport systems that support passenger processing and baggage reconciliation.
If you&rsquo;re passionate about hands-on IT support, preventive maintenance, and real-time incident resolution in a mission-critical environment, this is the role for you.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Provide corrective and preventive maintenance for key airport systems including:<ul><li>
CUPPS (Common Use Passenger Processing Systems)</li><li>
BRS (Baggage Reconciliation Systems)</li><li>
CUSS (Common Use Self Service)</li></ul></li><li>
Monitor IT infrastructure components such as servers, network devices, LAN/WAN connectivity, and system performance dashboards.</li><li>
Handle incident management, including real-time fault detection, analysis, and resolution.</li><li>
Execute application updates, system configuration changes, and scheduled maintenance tasks to ensure optimal system health.</li><li>
Maintain accurate documentation for hardware and software, update logs, and conduct regular inspections using the core room checklist.</li><li>
Support and coordinate with Shift-in-Charge and Site Manager to meet CIAL&rsquo;s service-level requirements.</li><li>
Senior Engineers will lead shifts and mentor other engineers to uphold operational excellence.</li></ul><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
Education:<ul><li>
Bachelor&rsquo;s degree in Engineering, MCA, or MSc in Electronics/Computer Science 
&ndash; OR &ndash;</li><li>
Diploma in Electronics or Computer Hardware with 2&ndash;5 years of hands-on experience in IT support for airport or airline systems</li></ul></li><li>
Technical Skills:<ul><li>
Solid knowledge of:<ul><li>
CUPPS, BRS, and CUSS</li><li>
Network administration and troubleshooting</li><li>
Server and hardware maintenance</li></ul></li><li>
Familiarity with system health tools, network monitoring software, and hardware diagnostics</li></ul></li><li>
Certifications (Preferred):<ul><li>
CCNA (Cisco Certified Network Associate)</li><li>
ITIL Foundation</li><li>
MCSA (Microsoft Certified Solutions Associate)</li></ul></li></ul><h3 class="jobSectionHeader">
Desired Attributes</h3><ul><li>
Strong analytical and troubleshooting skills under pressure</li><li>
Team player with excellent communication and customer service mindset</li><li>
Ability to work independently in rotating shifts, including weekends and holidays</li><li>
Willingness to follow strict airport IT compliance and documentation protocols</li></ul><h3 class="jobSectionHeader">
Why Join Us?</h3><ul><li>
Work in a fast-paced, mission-critical airport environment where your technical skills keep operations moving.</li><li>
Be part of a collaborative, 24x7 support team serving one of the most vital infrastructure sectors.</li><li>
Gain hands-on experience with advanced airport technologies and contribute to continuous improvement.</li></ul>
Take your IT support career to new heights&mdash;apply now to join our airport operations team.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:<ul><li>
Group Term Life Insurance.</li><li>
Group Health Insurance.</li><li>
Group Personal Accident Insurance.</li><li>
Entitled for 18 days of vacation and 12 days of sick leave annually.</li><li>
Employee scholar program</li><li>
Work life balance</li><li>
Car lease program</li><li>
National Pension Scheme</li><li>
LTA</li><li>
 And more!</li></ul>
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form &ndash; with our customers and with each other - propel us all higher, again and again.
Apply now and be part of the team that&rsquo;s redefining aerospace, every day
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms</div>

Junior Tech - IT Support

Accenture

Project Role : Operations Engineer 
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
 
Must have skills : Microsoft Intune 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in continuous improvement initiatives and maintain a proactive approach to system management, ensuring that all operational standards are met and exceeded. Role Description Microsoft Intune SME Key Responsibilities Enroll and manage devices (Windows, macOS, iOS, Android) into Intune. Configure device compliance policies to ensure security standards are met. Monitor device health and take action on non-compliant devices. Add, assign, and manage applications across user devices. Configure app protection policies to safeguard corporate data. Handle app updates and removals remotely. Use Conditional Access to control access to resources based on device compliance. Use Intune&rsquo;s reporting tools to track device compliance, app deployment status, and user activity. - Generate audit logs and reports for security and operational reviews.&quot; Technical Experience Familiarity with Microsoft 365, Windows OS, mobile platforms. Understanding of networking, identity management, and cybersecurity principles. Proficient in below Tools - Microsoft Intune Admin Center - Microsoft Entra ID (Azure AD) - Endpoint Manager - PowerShell scripting&quot; Professional Attributes Clear communication Transparency Problem-solving Educational Qualification BE / Btech Additional Information Below to be excluded while Job Postings on Portals/SNS sites. Total years of Experience 8 to 10 Relevant years of Experience Target Companies: (If any) Keywords for searching: Exclusions(If Any): NA Additional Information: - The candidate should have minimum 5 years of experience in Microsoft Intune. - This position is based at our Pune office. - A 15 years full time education is required.
 
15 years full time education

Operations Engineer

Key Accountabilities
<ul>
 <li>Operate and maintain the installed equipment and EM systems such as generators, UPS s, DC power systems, Fire Alarm, Fire Fighting, Access Control, CCTV, BMS, Air Conditioning</li>
 <li>Plan, schedule, and Conduct Preventive Maintenance (PPM) for the equipment and systems in operation.</li>
 <li>Prepare reports and submit recommendations as required.</li>
 <li>Attend the site and take necessary immediate corrective actions in cases of emergencies on 24/7 bases.</li>
 <li>Monitor remotely and physically the environment of the EM systems and equipment and make sure it is as per the normal set levels.</li>
 <li>To conduct site surveys and visits and escalate complex issues and problems to manager </li>
 <li>Coordinate with the enhancement unit for the requirements of the EM equipment and systems to be enhanced / upgraded.</li>
 <li>Coordinate with concerned teams to arrange for connection of power supply to the switches and telecom devices.</li>
 <li>Maintain and update full record of the EM systems and equipment installed</li>
 <li>Maintain full record of the contact persons from the consultant, contractor, and customer side whom should be contacted for EM issues.</li>
 <li>Share with other stakeholders in case of fault and outage events.</li>
 <li>Keep time and work records and prepare work reports. </li>
 <li>Use effective, positive interpersonal communications skills. </li>
 <li>Attend service activation/deactivation tasks assigned during working &amp; non-working hours. </li>
 <li>The Data Center Engineer should provide support in operation and maintenance of electromechanical systems and equipment which serve the Data Centers. </li>
 <li>He will be responsible for the technical supervision of all Data Centers infrastructure systems, including Troubleshooting, inspection, preventive maintenance programs, installation, testing, commissioning and operation. This will include but not limited to, preparation and checking equipment specifications, design verification, as well as compliance with site security, health and safety and quality standards. </li>
 <li>In order to do that he should have adequate electromechanical experience, knowledge, and skills that enable him to work with different types of data center s EM systems and equipment s in terms of operation and maintenance.</li>
</ul>
Qualifications, experience, skills and competencies
Qualifications
<ul>
 <li>Graduate with ITIL (minimum ITIL Foundation preferred)</li>
 <li>PMP/Prince, CCNA/CCNP Certified, Data Center Certifications</li>
 <li>ISO Certifications Preferred</li>
 <li>BE/ BSc Degree in IT, electrical or electronic Engineering preferred</li>
</ul>
Experience
<ul>
 <li>A minimum of 8 years industry experience with at least 4 years in an International Data center/ IT / Telecommunications organization. At least 5 years in a Data Center management &amp; Operations role.</li>
 <li>Proven track record in successfully operating a Data Center maintain the SLA s and achieving the targeted KPIs </li>
 <li>Preferably experienced in completing projects achieving the set timelines &amp; budgets and in customer satisfaction initiatives &amp; customer retention via proactive DC Service Management.</li>
</ul>
Skills
<ul>
 <li>Excellent written and Verbal communication.</li>
 <li>Track record of picking up new technologies quickly in a fast-paced service environment</li>
 <li>Experience of dealing with users, specialists and service providers</li>
 <li>Strong knowledge of IT services and products delivered and the tools, methods, procedures needed to deliver customer services</li>
 <li>Ability to work under pressure and to maintain to a strictly agreed SLA</li>
 <li>Strong experience of 1st and 2nd line resolution</li>
 <li>Proven Service Desk operation experience</li>
</ul>
 <ul>
</ul>

Shift Lead - Data Center Colocation Operations

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