ServiceNow ITOM Engineer (3-6Y)
- India
Posted 2 days ago
About the role
Job Description – ServiceNow ITOM Engineer
Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Position: Systems Engineer
Experience: 3 + Years
Category: Software Development/ Engineering
Shift: General
Main location: India, Karnataka, Bangalore
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Experience: 3–6 Years
Role: ServiceNow ITOM Engineer
Employment: Full time
Role Overview
We are looking for a skilled ServiceNow ITOM Engineer with 3–6 years of experience to implement, configure, support, and enhance ServiceNow ITOM capabilities. The candidate should have strong hands on experience in Discovery, Service Mapping, CMDB, Event Management, and integrations.
Your future duties and responsibilities
Key Responsibilities
. Configure, implement, and support ServiceNow ITOM solutions.
. Perform Discovery configuration, MID Server setup, schedules, credentials, and troubleshooting.
. Develop and maintain Service Mapping for business critical applications and services.
. Configure and maintain CMDB, including CI identification, relationships, reconciliation, and data quality.
. Configure Event Management for monitoring tools and ensure effective event correlation and alert management.
. Develop and support integrations between ServiceNow and monitoring/infrastructure tools using REST/SOAP APIs and IntegrationHub.
. Troubleshoot Discovery, Service Mapping, CMDB, MID Server, and Event Management issues.
. Work with infrastructure, application, cloud, and operations teams to onboard new services and monitoring sources.
. Analyze ITOM data and identify opportunities to improve automation, service visibility, and operational efficiency.
. Participate in incident, problem, and change management activities related to ITOM.
. Prepare technical documentation and support knowledge transfer to operations teams.
Required qualifications to be successful in this role
Required Skills
. 3–6 years of ServiceNow experience, with strong focus on ITOM.
. Hands on experience with: ServiceNow Discovery Service Mapping CMDB Event Management MID Server
. Strong understanding of CI classes, relationships, identification and reconciliation rules (IRE).
. Experience with ServiceNow scripting, including JavaScript, Glide APIs, Business Rules, Script Includes, and REST APIs.
. Experience in integrating ServiceNow with monitoring and infrastructure management tools.
. Good understanding of ITIL processes and ITSM/ITOM practices.
. Strong troubleshooting and analytical skills.
. Good communication and stakeholder management skills.
Preferred
. ServiceNow Certified System Administrator (CSA).
. ServiceNow CIS – ITOM certification.
. Experience with cloud environments such as AWS/Azure.
. Experience with monitoring tools such as Dynatrace, Splunk, SolarWinds, or similar platforms.
. Exposure to Service Graph Connectors and IntegrationHub.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.