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it ot technical lead

EVA Pharma

<div>Company Overview 
Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary 
We are seeking a passionate and talented IT/OT Technical Lead to join our dynamic team.
<div>The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry. 
 
Key Responsibilities: 
 
<ul><li>Design and maintain backup and recovery operations for OT and lab systems, ensuring quick and disaster recovery readiness.</li></ul></div><ul><li>Ensure full GxP and 21 CFR Part 11 compliance across all data integrity and backup activities.</li><li>Implement encryption, access control, and disaster recovery procedures to secure critical data.</li><li>Develop SOPs, maintain validation and audit documentation, and support regulatory inspections.</li><li>Collaborate cross-functionally and lead Industry 4.0 &amp; IoT implementation initiatives.</li></ul>
Requirements<ul><li>
Minimum of 5+ years of experience (Pharmaceutical, Biotech, Medical Device) preferred in a GxP-regulated environment.</li><li>
Experience with backup software (e.g., Veeam, Acronis) and system imaging tools.</li><li>
Familiarity with OT systems (PLC, SCADA, HMI) and laboratory data systems.</li><li>
GxP pharma/life sciences experience as a must.</li><li>
Previous experience with Industry 4 implementations and launched projects.</li></ul></div>

IT/OT Technical Lead

VOIS

<div>
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 
 
 
 Role Purpose:
 
 
 
 Product Leads are primarily responsible for new projects when we launch something brand new, we need experienced and trustworthy professionals to lead the way.in that case it will be the product lead
 
 
 They&rsquo;re responsible for the entire E2E product life-cycle from new feature development, continuous improvement, product life-cycle management including supporting and executing the product roadmap, defining product success metrics and KPIs.
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 <ul>
 <li>
 Supports and contributes to the product vision, strategy, features and product backlog prioritization
 </li>
 <li>
 Communicate the roadmap in terms of both value/business benefits and deliverables to the stakeholders and the team. [ex: Inspect and adapt in SAFe framework]
 </li>
 <li>
 Responsible for planning releases, and dependencies for future &amp; near product goals
 </li>
 <li>
 Leads technical discussions on defining different KPIs with business teams with the ability to run SQL queries on GCP and Tableau or similar platforms
 </li>
 <li>
 Performing Data Gap Analysis
 </li>
 <li>
 Solid understanding/presenting backend data and data pipelines on GCP
 </li>
 <li>
 Responsible for the complete understanding of the impacts of features on product strategy &amp; operations &amp; business processes
 </li>
 <li>
 Responsible for the overall objectives, goals, KPIs/OKRs and ensuring we are moving towards it
 </li>
 <li>
 Perform regular control checks on the work performed by less experienced product owners
 
 
 
 </li>
 </ul>
 
 Core competencies, knowledge and experience:
 
 
 
 <ul>
 <li>
 Experience in Leading/Mentoring other product owners
 </li>
 <li>
 Excellent analytical skills with a creative approach to problem-solving, combining the ability to focus on details while maintaining the "Overall picture" clearing any impediments and/or dependencies
 </li>
 <li>
 Can analyze and interpret data to provide insight-driven direction and to understand and address root cause issues
 </li>
 <li>
 Ability to onboard new streams of work, squads or business areas and to support the digital transformation of any project type
 
 
 
 </li>
 </ul>
 
 Must have technical / professional qualifications:
 
 
 
 <ul>
 <li>
 Computer Science, Engineering or equivalent combination of education and experience (6+ years of experience)
 </li>
 <li>
 Previous experience as a senior product owner is a must
 </li>
 <li>
 Expert in agile &amp; software development knowledge
 </li>
 <li>
 Experience in defining and delivering Minimum Viable Products, running A/B tests and making data-driven decisions
 </li>
 <li>
 Experience in communicating technical details to non-technical stakeholders
 </li>
 <li>
 Knowledge of data management principles, data cleaning, model validation, and performance measurement
 </li>
 <li>
 Experience writing complex SQL, R, and Python preferred
 </li>
 <li>
 Experience using database tools to create efficient, timely data pipelines between environments (Snowflake, GCP, SQL) for analysis and implementation
 </li>
 <li>
 knowledge of Data visualization tools like (Tableau, Power BI)
 </li>
 <li>
 Good Experience in Machine Learning, Data Science or Advanced Analytics Topics
 </li>
 <li>
 Solid proficiency in statistical programming (Python/R)
 
 
 
 </li>
 </ul>
 #VOIS #BeUnrivalled #Createthefuture
</div>

Lead Product Owner (VOIS)

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 As a Team Lead , you will provide mentorship, guidance and career development to members of your team. You will implement escalation channels in accordance with mutually agreed upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
 
 
 You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
 
 
 So, do you have what it takes to be a Team Lead?
 
 
 
 Requirements
 
 
 
 So, what is it we're looking for?
 
 
 <ul>
 <li>
 Someone with ideally 12 months or more of prior relevant people management experience, campaign/client management skills, sales, B2B, account management, consultive etc.
 </li>
 <li>
 Must speak fluent English
 
 
 </li>
 </ul>
 
 Now let's get technical.
 
 
 
 <ul>
 <li>
 We're looking for someone who is a strategic thinker with strong analytical and creative problem-solving skills.
 </li>
 <li>
 Someone with experience following KPIs, providing constructive criticism and implementing corrective action plans.
 
 
 </li>
 </ul>
 
 What else?
 
 
 
 <ul>
 <li>
 Well, we need someone who has a high-level understanding of customer confidentiality standards and also has a passion for the development of teammates.
 </li>
 <li>
 This role requires flexibility as we are a 24/7 business and the shifts will be rotating.
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4241
 
 
 Posted At: Fri Mar 21 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Team Leader

HONOR

<div>
 
 
 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
 <ul>
 <li>
 Use call center management methodology to manage BPO and push it improve.
 </li>
 <li>
 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
 </li>
 <li>
 Output guidance and training BPO to improve their skill.
 </li>
 <li>
 Lead some key projects and create the process and output the operation guidance/procedure.
 </li>
 <li>
 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
 </li>
 <li>
 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
 </li>
 <li>
 Output some reports.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE ARE LOOKING FOR
 
 
 <ul>
 <li>
 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
 </li>
 <li>
 Good communication skill and be good at pushing other department and supplier to improve
 </li>
 <li>
 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
 </li>
 <li>
 Self-motivated, Result oriented.
 </li>
 <li>
 Bachelor&rsquo;s degree or above
 </li>
 <li>
 
 English is mandatory, French will be a plus.
 
 </li>
 </ul>
 
 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
</div>

Customer Service Operation Manager

Egypt Education Platform

<div>EEP - Prime National Schools is seeking a knowledgeable and proactive IT Help Desk to join our technical support team. This role is essential in ensuring that our staff and students receive the highest level of IT support, contributing to a seamless educational experience.
Key Responsibilities:<ul>
<li>
Provide day-to-day technical support to all employees and students regarding hardware, software, and network issues.</li>
<li>Manage incidents and service requests in the help desk ticketing system, ensuring timely resolution and excellent customer service.</li>
<li>Assist with the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices.</li>
<li>Troubleshoot problems over the phone, via remote support tools, and in person.</li>
<li>Document and maintain accurate records of issues, solutions, and upgrades in the help desk system.</li>
<li>Participate in the onboarding of new staff and students by providing training on IT tools and systems.</li>
<li>Collaborate with the IT team to identify and implement improvements in technology and processes.</li>
<li>Monitor and report on IT inventory and recommend necessary equipment purchases or upgrades.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience in an IT Help Desk or support role is preferred.</li>
<li>Strong understanding of computer systems, mobile devices, and other tech products.</li>
<li>Excellent troubleshooting skills and the ability to work under pressure to meet deadlines.</li>
<li>Exceptional communication skills in both Arabic and English; ability to convey technical information to non-technical users.</li>
<li>Strong customer service orientation with a desire to help others.</li>
<li>Ability to work independently and collaboratively in a fast-paced environment.</li>
<li>Willingness to learn and adapt to new technologies and processes.</li>
</ul>
Safeguarding Statement: The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.
Benefits<ul>
<li>
High table of Medical Coverage within Egyptian Network.</li>
<li>Transportation Provided &ldquo;School Bus&rdquo;</li>
<li>Tuition Discount 20%.</li>
<li>Great and encouraging work environment.</li>
<li>Monthly Rewarding System.</li>
<li>Yearly Increase up to 20% &ldquo;based on achieving KPIs&rdquo;</li>
<li>Regular Workshops &amp; Professional development.</li></ul></div>

IT Help Desk

Orange

<div><div>Purpose of the job
Responsible for digital services channels projects. This covers Orange.eg as the main web channel for self-service and My Orange mobile application serving both mobile and fixed (DSL) customers as well as CP tools (web &amp; App), and other various digital services.
Duties and responsibilities
1. Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales, IT &amp; Marketing teams to achieve higher revenues and better customer experience.
2. Conduct business Analysis &amp; solution architecture to ensure logical connection and arrangements between system components internally, between Digital system and the rest of eco system for all digital services &amp; channels.
3. Abide by the standards, best practices of digitalization and provide solutions that will cater any digital based service or project that are dynamic and scalable to allow future developments.
4. Perform Project management activities, like Scope, budget, schedule &amp; resources management since the kick-off of the project till the launch and post deployment monitoring.
5. Run steering committees for key initiatives, Converting Business requirements to detailed technical document to be used for software development, testing and validation afterwards
6. Handle vendor management for all digital suppliers that support orange Egypt Digital portfolio, ensure design &amp; delivery according to the specs within the digital transformation journey and support the needed roadmap.
7. Support the Vendor Management actions in the technical specs, integration alignments, Contracts validation, negotiations and solution assessment.
8. Responsible for the digital services &amp; channels operations &amp; support, ensure the resolution of critical issues that would impact the Digital products and services like system capacity, tickets resolution, customer complaint handling and SLA reporting.
9. Responsible for assessing emerging trends, technologies and potential partnerships that allow us to deliver innovative experiences that simplify customer experience
10. Lead junior PMs, BAs and SAs to deliver the right High-quality Projects from All aspects of management and Architecture through coaching and mentoring.
11. Manage the production of analytical reports on Digital traffic and trends to identify opportunities of enhancements.
12. Develop a dashboard to reflect ALL KPIs that monitor and analyze trends on all digital based services, platforms and trend of growth/decline on each channel per service.
13. Prepare to executives/board the achievement and performance of the various digital services to report different Performance KPIs on regular basis.
Job specification
Education
B.SC. in communication engineering, computer engineering, computer science or electronics
Experience<div><ul><li>
2 - 4 years experience in telecom field specifically in data broadband products and services</li></ul><ul><li>
knowledge of telecom/Digital environment &amp; protocols</li></ul><ul><li>
Knowledge of project management methods</li></ul><ul><li>
Good general IT background</li></ul></div>
Skills and Abilities<ul><li>
Fluent English and Arabic is a must.
</li><li>Ability to work in a fast-paced, dynamic environment, handling multiple concurrent</li><li>
Very good interpersonal skills &amp; teamwork</li><li>
Good leadership skills</li><li>
Comfortable with pressure and changing business requirements.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Supervisor, Digital Solutions Services

Employ me

Job Description: Junior Online ModeratorPosition: Junior Online Moderator Company: Toothify Location: Sheikh Zayed, Giza, Egypt (On-site) Job Type: Full-Time, PermanentAbout Toothify: Toothify is a leading and innovative online marketplace dedicated exclusively to the dental community. We connect dental professionals, clinics, and hospitals with trusted suppliers of high-quality dentistry equipment, supplies, and technology across Egypt and the wider region. Our mission is to empower dental practices by simplifying procurement and fostering a professional network built on trust and quality.Position Summary: We are seeking a diligent and communicative Junior Online Moderator to be the guardian of our online community's experience. Based in our Sheikh Zayed office, you will be the first point of contact for our users, ensuring our platform remains a professional, respectful, and valuable resource. You will monitor user-generated content, enforce community guidelines, and provide frontline support to maintain Toothify's reputation for excellence and trust.Key Responsibilities:<ul><li>Content Moderation: Monitor all user-generated content (product listings, reviews, comments, forum posts, and direct messages) in a timely manner to ensure they comply with Toothify&rsquo;s community guidelines and professional standards.</li><li>Policy Enforcement: Identify, flag, and escalate inappropriate, fraudulent, or low-quality content. Take appropriate action as per established protocols, including content removal, user warnings, and reporting.</li><li>User Support: Serve as the first line of response to user inquiries and reports received via the platform&rsquo;s reporting system and dedicated support email. Provide clear, professional, and helpful communication.</li><li>Quality Assurance: Review new product listings and supplier profiles for completeness, accuracy, and compliance with categorization rules.</li><li>Feedback Loop: Document common user issues, complaints, and trends to provide structured feedback to the Product, Marketing, and Senior Management teams to help improve the platform.</li><li>Crisis Management: Assist in managing potential PR or community issues by escalating critical incidents to the Community Manager or team lead immediately.</li><li>Platform Expertise: Maintain an in-depth and up-to-date understanding of the Toothify platform&rsquo;s features, guidelines, and best practices.</li><li>Order Flow: Follows up on the order execution from the start to the end to make sure that the client is satisfied (the client adding it to the portal to the vendor receiving it and preparing it to the carrier receiving the order from the vendor to the client receiving the order and paying for it )</li></ul>Qualifications and Requirements:<ul><li>Nationality: Egyptian national preferred.</li><li>Bachelor&rsquo;s degree in Communications, Journalism, Business, or a related field is a plus, but not mandatory.</li><li>Language Skills:</li><li>Fluent (Native-level) Arabic: Excellent written and verbal communication skills with a strong command of modern standard Arabic and common dialect.</li><li>Professional English: Strong written and spoken English is essential for reviewing technical listings and communicating with a diverse user base.</li><li>Technical Skills: Strong familiarity with digital platforms, social media, and online communities. Proficiency with basic computer applications (e.g., Google Workspace, Microsoft Office).</li><li>Soft Skills:</li><li>Exceptional attention to detail and a keen eye for spotting inconsistencies.</li><li>Impeccable judgment and a strong sense of ethics and fairness.</li><li>Excellent interpersonal and communication skills, with a patient and empathetic approach to user support.</li><li>Ability to work independently with minimal supervision as well as collaboratively within a team.</li><li>Resilience and the ability to handle exposure to sensitive or negative content professionally.</li></ul>Ideal Candidate Profile:<ul><li>A recent graduate or someone with 0-1 years of experience in customer support, content moderation, or a similar online role.</li><li>A keen interest in e-commerce, online marketplaces, and the healthcare/medical field is a significant advantage.</li><li>Discreet, trustworthy, and understands the importance of confidentiality.</li></ul>What We Offer:<ul><li>A competitive salary packages.</li><li>Social insurance in accordance with Egyptian law.</li><li>A vibrant and supportive work environment in a modern Sheikh Zayed office.</li><li>Opportunities for professional growth and training in community management and digital marketing.</li><li>Being a key part of a growing startup that is transforming the dental industry in Egypt.</li></ul>Job Type: Full-timePay: E&pound;6,000.00 - E&pound;8,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Website administration: 1 year (Required)</li><li>Social Media Moderation: 1 year (Required)</li></ul>

Juior Sales Modrator

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