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etic, mm consultant - senior associate

it senior specialist

Paymob

<div>
 Providing technical support and assistance to end-users within an organization. Resolving hardware, software, network, and system-related issues, ensuring smooth operations and minimal downtime. Interacting directly with end-users, either through phone calls, emails, or in-person, to understand and address their technical concerns. Diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams when necessary.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
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 Provide Technical Support: Respond to and resolve end-user inquiries and technical issues in a timely manner. Assist users with hardware, software, network, and system-related problems through various channels, such as phone calls, emails, or in-person.
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 Diagnose technical problems reported by end-users and guide them through appropriate troubleshooting steps. Identify root causes and implement solutions to resolve issues effectively. Escalate complex or unresolved problems to higher-level support teams and follow up on their progress.
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 Create, manage, and disable user accounts in various systems, such as Active Directory, email accounts, or internal applications. Assist with password resets, account unlocks, and access permissions as per established protocols.
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 Document all reported incidents, inquiries, and resolutions in a helpdesk ticketing system. Maintain accurate and up-to-date records of user interactions, troubleshooting steps, and solutions provided. Track and prioritize open issues, ensuring timely resolution and adherence to service level agreements (SLAs).
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 Install, configure, and troubleshoot software applications, operating systems, and hardware devices. Assist with software installations, updates, patches, and license management. Provide guidance on system configurations and recommend hardware upgrades or replacements when necessary.
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 Utilize remote desktop tools and techniques to provide remote support to end-users, resolving issues without physical presence whenever possible. Provide clear instructions and guidance to users in remote locations to ensure effective problem resolution.
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 Contribute to the development and maintenance of IT documentation, including user manuals, knowledge base articles, FAQs, and troubleshooting guides. Continuously update and enhance the documentation to improve the efficiency of support processes.
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 Educate users on IT policies, security practices, and data protection measures to enhance their technical skills, promote best practices, and prevent recurring issues.
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 Collaborate with other IT teams, such as developers and information security team to resolve complex issues and implement system upgrades or changes. Share knowledge and expertise within the team to enhance overall support capabilities.
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 Keep abreast of emerging technologies, industry trends, and best practices in IT support. Continuously expand technical knowledge and skills through self-learning, training, and certification.
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Bachelor&rsquo;s degree
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 2-3 years of experience in a similar IT support role or helpdesk environment
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 Strong technical aptitude and knowledge of computer systems, hardware, software, networks, and troubleshooting techniques.
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 Proficiency in operating systems (e.g., Windows, macOS, Linux) and productivity software (e.g., Microsoft Office Suite).
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 Familiarity with helpdesk ticketing systems and remote assistance tools.
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 Familiarity with assets management system (Snipe IT), exchange admin center
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 </ul>
</div>

IT Senior Specialist

Noventiq Egypt

<div>
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Role Summary
 
 
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 </ul>
 As a
 
 Senior Account Manager
 
 , you will be responsible for managing and expanding relationships with
 
 enterprise customers
 
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 
 
 You will act as a
 
 trusted advisor
 
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 
 
 
 
 Key Responsibilities
 
 
 
 
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 Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
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 Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
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 Lead account planning and business reviews with customers and Microsoft stakeholders.
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 Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
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 Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
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 Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
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 Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
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 Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
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 Represent Noventiq in enterprise engagements with professionalism and integrity.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
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 Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
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 Proven success managing large enterprise customers with multi-million-dollar portfolios.
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 Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
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 Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
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 Experience in collaborating within a matrix organization and managing complex sales cycles.
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 Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
 
 
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 Core Competencies
 
 
 
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 Strategic account management and customer success mindset
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 Deep understanding of Microsoft ecosystem and licensing models
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 Business and financial acumen
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 Consultative and solution-selling skills
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 Collaborative team player with global mindset
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 High energy, integrity, and result orientation
 
 
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 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Senior Account Manager

Concentrix

<div>
 Job Title:
 
 
 English - Customer Success Specialist
 
 
 
 Job Description
 
 
 
 The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
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 Manage high volume of customer contacts and communications through phone and email each day
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 Use contact search and productivity tools to verify contact information is accurate
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 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
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 Develop a level of product knowledge to speak intelligently to customers and address specific objections
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 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
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 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
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 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
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 Work with teams and management to promote a positive customer experience
 
 
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 </ul>
 Location:
 
 
 EGY Cairo Egypt-Smart Village Building B2110
 
 
 Language Requirements:
 
 
 English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1540546
 
</div>

English - Customer Success Specialist

Future Group Language Solutions

<div>
 
 As An IT Technical Support Specialist
 
 
 
 Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.
 
 
 
 Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Infrastructure
 
 
 
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 Provide first- and second-level support for all hardware, software, and network-related issues.
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 Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.
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 Manage IT assets, ensuring accurate documentation, labeling, and tracking.
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 Install, configure, and maintain operating systems and standard business applications.
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 Support end-users in troubleshooting ERP, email, and collaboration tools.
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 Ensure regular data backups and system updates in alignment with IT policies.
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 Collaborate with cross-functional teams to ensure IT service quality and process improvement.
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 Escalate critical incidents and coordinate with global IT teams when required.
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 Assist in implementing and supporting new digital initiatives and automation systems.
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 Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.
 
 
 
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 </ul>
 
 Essential Skills &amp; Qualifications: IT Support &amp; Infrastructure Management
 
 
 
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 Bachelor's degree in Computer Science, Information Systems, or a related field.
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 3-5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.
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 Hands-on experience with Windows servers, Active Directory, and network troubleshooting.
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 Strong knowledge of hardware maintenance and software installation.
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 Experience with ERP systems and ticketing tools is a plus.
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 Excellent problem-solving and communication skills.
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 Detail-oriented, proactive, and capable of managing multiple priorities.
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 Fluent in English.
 
 
 
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 </ul>
 
 What Success Looks Like In IT Support
 
 
 
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 Efficient resolution of user issues with minimal downtime.
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 Proactive maintenance and improvement of IT systems.
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 Smooth collaboration between IT and business teams.
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 Strong contribution to digital initiatives and system reliability.
 
 
 
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 What You'll Gain: Growth, Exposure &amp; Development
 
 
 
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 Work in a multinational manufacturing environment with cutting-edge technologies.
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 Join a supportive team that values innovation, efficiency, and teamwork.
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 Gain exposure to global IT standards and best practices.
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 Be part of a company that fosters career growth and continuous learning.
 
 
 
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 Empower Technology Apply Now!
 
 
 
 If you're passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step.
 
 
 Join us and help ensure operational excellence through technology and teamwork.
</div>

IT Specialist (Manufacturing, F&B)

Hilton

<div>
 A Social Media Specialist is the point of contact for all things social, including Online Reputation Management, content, strategy, and the daily upkeep of active social channels.
 
 
 
 What will I be doing?
 
 
 
 A Social Media Specialist is the point of contact for all things social, including Online Reputation Management, content, strategy, and the daily upkeep of active social channels.
 
 
 
 What will I be doing?
 
 
 
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 Develop, implement, and manage social media strategies to increase brand awareness, engagement, and conversions.
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 Plan and execute creative content for social media channels (Facebook, Instagram, LinkedIn, etc.) including posts, stories, and reels.
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 Organize and conduct photoshoots for hotel, events, and campaigns to create high-quality visual content.
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 Collaborate with the design team to ensure brand consistency across all online platforms.
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 Manage and optimize company presence on e-commerce platforms (such as Booking, TripAdvisor, Expedia, etc.).
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 Monitor, analyze, and report on performance metrics to improve content strategies.
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 Stay updated with social media trends, tools, and best practices to keep the brand competitive and engaging.
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 Engage with the online community, respond to comments/messages, and build strong digital customer relationships.
 
 
 
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 </ul>
 
 What are we looking for?
 
 
 
 A Social Media Specialist serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
 
 
 To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, or related field.
 </li>
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 Proven experience as a Social Media Specialist or similar role.
 </li>
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 Strong skills in content creation (photo, video, and copywriting).
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 Experience in photoshoot planning and execution (basic photography and videography skills).
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 Knowledge and experience in managing e-commerce platforms.
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 Proficiency in social media management tools and analytics.
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 Creative mindset with attention to detail.
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 Strong communication and organizational skills.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Pyramids Golf Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales and Marketing
</div>

Social Media Specialist

AESG

<div>
 AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, South Africa, Australia, Egypt and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our multi-disciplinary team of Architects, Planners, Engineers, Scientists, Modelers and Project Managers work alongside our clients to deliver effective solutions that stand the test of time.
 
 
 
 Job Description
 
 
 
 Due to the continuing success and growth of our team, this fantastic opportunity has opened up at our award-winning specialist consultancy, engineering and advisory firm.
 
 
 At AESG we are looking for an Associate Consultant - Sustainability to be based in Cairo and work alongside our other specialist disciplines. This role offers an excellent opportunity for an experienced and motivated sustainability specialist seeking professional development within a growing and ambitious company with a unique service offering.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Contribute to the overall direction, strategy and success of AESG as part of the company leadership team
 </li>
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 Independently manage complex projects and resolve complex project issues
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 Assist and supervise Senior Consultants / Consultants
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 Mentorship and line management
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 Support the commercial success and stability of the division
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 Ensure the successful delivery of projects to exemplary levels of quality
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 Lead and implement AESG business development within the sector of expertise
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 Provide thought leadership in the division and industry as a whole
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 Support the development of procedures to improve division function and efficiency
 </li>
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 Support divisional financial management, contracts management, business development and marketing
 
 
 
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 </ul>
 
 The ideal candidate fits the below profile:
 
 
 
 <ul>
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 Motivated and Self-driven (Entrepreneurial Outlook)
 </li>
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 Committed to Technical Excellence
 </li>
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 Good relationship builders (internal and external)
 
 
 
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 </ul>
 
 Must have/be:
 
 
 
 <ul>
 <li>
 Ideally qualified to MSc degree level with relevant academic or with post academic professional qualifications to carry out the role.
 </li>
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 Generally, a minimum of 8-12 years of professional experience.
 </li>
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 At least 5 years in a supervisory / leadership role.
 
 
 
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 </ul>
 
 Why join AESG?
 
 
 
 AESG is a multidisciplinary specialist consultancy, offering a consultancy service and work environment like no other.
 
 
 Through our world-class reputation for innovative thinking, pushing projects to outperform expectations through smart application of planning, engineering and architectural solutions, our project portfolio includes some of the worlds most forward-thinking and exciting new developments.
 
 
 The success of our company is built on the success of individuals. Our ability to achieve what we have is because our staff are driven, passionate and love what they do.
 
 
 
 As an employee of AESG you can expect:
 
 
 
 <ul>
 <li>
 A huge amount of freedom for our high-performing employees
 </li>
 <li>
 Great career opportunities as the company continues to grow, with access to huge variety of projects and incredible clients
 </li>
 <li>
 Working on some of the worlds leading developments and tackling our clients greatest challenges
 </li>
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 Commitment in building on your areas of specialism and focal interest points, supporting your professional development through a structured training and mentorship program
 </li>
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 Highly collaborative approach across the different technical service offerings
 </li>
 <li>
 Promotion of the importance of health and well-being of the team, including team building fitness activities, social events and the provision of a healthy work environment
 </li>
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 To be part of a dynamic and motivated team with an amazing team culture
 
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 </ul>
</div>

Associate Consultant - Sustainability

Magnet

<div>
 
 
 We are currently hiring on behalf of a well-established Consumer Finance Services organization with operations in Egypt and across the GCC region.
 
 
 
 
 
 
 
 Job Overview:
 
 
 
 The
 
 Financial Planning &amp; Analysis (FP&amp;A) Specialist
 
 plays a critical role in supporting the company&rsquo;s financial health and strategic growth. This position is responsible for preparing budgets and forecasts, analyzing financial performance, and providing insights that guide key business decisions. By building financial models, conducting variance analyses, and delivering management reports, the FP&amp;A Analyst acts as a trusted partner to senior leadership and business units.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Support the preparation of annual budgets, quarterly forecasts, and long-term financial plans.
 </li>
 <li>
 Conduct variance analysis of actual performance versus budget/forecast, delivering actionable insights.
 </li>
 <li>
 Build and maintain financial models to evaluate profitability, cash flow, and performance.
 </li>
 <li>
 Prepare management reports, dashboards, and KPIs for senior leadership.
 </li>
 <li>
 Partner with business units to analyze revenue drivers, costs, and profitability by segment.
 </li>
 <li>
 Conduct scenario and sensitivity analyses for new initiatives and investments.
 </li>
 <li>
 Assist in preparing investor presentations, board reports, and management packs.
 </li>
 <li>
 Support implementation and enhancement of FP&amp;A systems and automation tools.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Economics, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in FP&amp;A financial analysis.
 </li>
 <li>
 Experience in banking and/or consumer finance is a must.
 </li>
 <li>
 Strong financial modeling, analytical, and problem-solving skills.
 </li>
 <li>
 Proficiency in Excel and financial reporting tools (experience with FP&amp;A systems a plus).
 </li>
 <li>
 Strong communication and presentation abilities.
 </li>
 </ul>
 
 
</div>

Financial Planning and Analysis Specialist (FP&A Specialist)

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