it service desk analyst

The YGS Group

<div><p>Technology Solutions</p>
<p>Position Location: York, PA</p>
<p><b>Hours:</b> Full-Time | 8:00 AM &ndash; 5:00 PM</p>
<p><b>Scope:</b> The IT Service Desk Analyst serves as the first point of contact for internal users requiring technical support. This position is responsible for triaging incoming support requests, gathering complete information, resolving routine issues, and escalating complex tickets to the appropriate technical teams. The IT Service Desk Analyst ensures excellent customer service through effective communication, accurate documentation, and timely follow-up. The role also contributes to creating and maintaining knowledge base articles and user documentation to improve IT support efficiency and end-user experience.</p>
<p><b>Essential Functions</b></p>
<p>This position exists to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<div><ul><li>Serve as the initial point of contact for internal users IT support issues and requests.</li></ul>
<ul><li>Triage, prioritize, and assign incoming support requests; gather detailed information to ensure accurate escalation and resolution.</li></ul>
<ul><li>Provide courteous, timely responses to all service requests in alignment with established service level agreements.</li></ul>
<ul><li>Troubleshoot and resolve standard hardware, software, and peripheral issues; escalate unresolved or advanced incidents appropriately.</li></ul>
<ul><li>Document all incidents, actions, and resolutions in the ticketing system with clarity and completeness.</li></ul>
<ul><li>Create and maintain knowledge base articles and end-user documentation to support self-service and consistent IT support.</li></ul>
<ul><li>Support PC hardware and peripherals, including desktops, laptops, displays, printers, and related equipment.</li></ul>
<ul><li>Participate in staff meetings, training, and continuous improvement initiatives.</li></ul>
<ul><li>Ensure compliance with company policies, procedures, and SOC 2 controls within scope of responsibility.</li></ul>
<ul><li>Adhere to and promote all safety policies and procedures including, but not limited to, the proper handling of hazardous waste, lockout/tagout rules, and hearing and eye protection policies.</li></ul>
<ul><li>Perform other duties as assigned by management representatives within the scope of responsibility and the requirements of the job.</li></ul>
</div>
<p><b>Education:</b></p>
<ul><li>Associates degree in Information Technology or related field preferred</li>
<li>A high school diploma/or GED equivalency, required.</li>
<li>Two years of experience in IT-related role preferred.</li>
</ul>
<p><b>Skills &amp; Experience:</b></p>
<ul><li>Excellent customer service and relationship-building skills required.</li>
<li>Ability to maintain a fast pace and work with a sense of urgency.</li>
<li>Ability to triage, document, and escalate support tickets effectively.</li>
<li>Working knowledge of multiple operating systems and end-user applications.</li>
<li>Experience with IT service management (ITSM) or help desk ticketing systems.</li>
<li>Proficiency with Microsoft Office and Windows; familiarity with macOS preferred.</li>
<li>Ability to create and maintain end-user documentation and knowledge base content.</li>
<li>Strong organizational, time management, and multitasking skills.</li>
<li>Valid driver&rsquo;s license, clean driving record, and reliable transportation required.</li>
<li>Flexible collaborator who learns quickly and can work both independently and collaboratively within a team.</li>
<li>Outstanding prioritization and time-management skills, a proven ability to multi-task, and works well under pressure.</li>
<li>Prior experience in support of PC hardware including but not limited to desktops, laptops, displays, printers, projectors, and peripherals.</li>
</ul>
<p><b>Physical Requirements:</b></p>
<p>Physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.</p>
<ul><li>Able to interpret information effectively, listen, speak clearly, and communicate effectively.</li>
<li>Able to ascend and descend stairs and/or ladder, bend, stoop, twist, reach, push, pull, lift, lower, and grasp, regularly.</li>
<li>Able to frequently lift 20 pounds and occasionally lift 70 pounds.</li>
<li>Able to maintain good attendance.</li>
<li>Constantly operates a computer/laptop and other office productivity machinery.</li>
<li>Works for extended periods on a computer.</li>
<li>Must have a valid driver&rsquo;s license.</li>
<li>This position will be exposed to hazards within the manufacturing environment, including but not limited to hazardous chemicals, loud noises, and manufacturing equipment.</li>
<li>The environment is not exposed to extreme changes in temperatures or weather conditions.</li>
<li>Temperatures may vary between work areas.</li>
<li>The environment is regulated via systems.</li>
<li>Noise level moderate to loud in operations area.</li>
<li>Additional hours of work as dictated by the needs of the business.</li>
</ul>
<p><b>To apply, submit your resume to </b><b>[email protected]</b><b>.</b></p>
<p><b>Notice to All Applicants</b><b>:</b> This posting is not intended to provide an all-inclusive list of duties, rather to provide an overview of essential functions and basic duties. Requirements, skills, and abilities included, have been determined to be the minimal standards required to successfully perform in the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Employment with The YGS Group is at-will. The employment process with The YGS Group includes a pre-employment background check and post-offer physical and drug screen. The YGS Group is an Equal Opportunity Employer and Drug-Free Workplace.</p></div><div></div>

IT SERVICE DESK ANALYST

Green Thumb Industries

<div><div><p><b>The Role</b></p>
<p>
The IT Service Desk Analyst will provide technical support to GTI staff. The successful candidate is a highly motivated, dedicated, personable, flexible, highly experienced IT team member who facilitates support requests placed by our employees located in retail, cultivation, and corporate offices. The candidate must be able to work independently on a team, and on multiple projects with minimal supervision.</p>
<p><b>
This position will be required to work 6am-4pm CST/7am-pm EST, Wednesday - Saturday.</b></p>
<p><b>
The business hours for the GTI Service Desk are 6am &ndash; 6pm CST Sunday - Saturday. The successful candidate will have to work a 10-hour support shift within the designated business hours.</b></p><br>
<p></p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.</li>
</ul><ul><li>Troubleshoot, install, and maintain devices such as PCs, laptops, retail Point of Sale (PoS) technology (registers, printers, tablet devices), VoIP phones and other end-user systems.</li>
</ul><ul><li>Analyzes and resolves incidents and requests regarding use of application software or hardware.</li>
</ul><ul><li>Logs and tracks incidents and requests from identification through resolution via ITSM tool.</li>
</ul><ul><li>Escalate unresolved calls to appropriate internal staff or third-party vendors</li>
</ul><ul><li>Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.</li>
</ul><ul><li>Review documentation and training for end users and IT coworkers</li>
</ul> <ul><li>Ability to listen first and then respond, often explaining and translating technical solutions to non-technical users</li>
</ul><ul><li>Innate desire to continually learn and grow, as well eagerly share knowledge</li>
</ul><ul><li>Exemplary customer service and interpersonal skills</li>
</ul><ul><li>Collaborative and team-oriented spirit</li>
</ul><ul><li>Engage in vendor resolution process by initiating vendor contact and managing communications between vendor and end-user</li>
</ul><ul><li>Create and monitor Alerts for major incidents</li>
</ul><ul><li>Provide support to Service Desk Analyst team</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p>
<ul>
<li><b>Ability to work 6am-4pm CST/7am-pm EST, Wednesday - Saturday.</b></li>
</ul><ul><li>2+ years experience in an IT role OR 2 or 4 year degree with some experience preferred</li>
</ul><ul><li>The business hours for the GTI Service Desk are 6am &ndash; 6pm CST Sunday - Saturday. The successful candidate will have the fortitude to work a 10-hour support shift within the designated business hours, in addition to have the ability to work remotely.</li>
</ul><ul><li>Working Active Directory knowledge, Verifying User Accounts, executing password resets, Creating Distribution Lists, in depth knowledge of user provisioning</li>
</ul><ul><li>Working knowledge of Office 365 Admin</li>
</ul><ul><li>Proficiency with appropriately handling spam, malware, and third party email security applications</li>
</ul><ul><li>The ability to not only juggle tasks/projects, but also to handle shifting priorities at a moment&rsquo;s notice</li>
</ul><ul><li>Excellent judgement, able to operate with little oversight</li>
</ul><ul><li>Resourceful in your technical ability as well as responsive and conscientious to employee needs</li>
</ul><ul><li>Excellent communication skills, both written and verbal. Ability to communicate clearly with technical and non-technical coworkers</li>
</ul><ul><li>Strong ability to walk users through fixes and explain concepts to users who have different levels of IT familiarity</li>
</ul><ul><li>Other duties as assigned by IT department leadership</li></ul><br>
<p></p>
<p><b>
Additional Requirements</b></p><br>
<p></p>
<ul>
<li>Must pass all required background checks</li>
</ul><ul><li>Must be and remain compliant with all legal or company regulations for working in the industry</li>
</ul><ul><li>Must possess valid driver&rsquo;s license</li>
</ul><ul><li>Must possess reliable internet access</li>
</ul><ul><li>Must be a minimum of 21 years of age</li>
</ul><ul><li>Must be approved by state badging agency to work in cannabis industry</li></ul><br>
<p></p>
<p><b>
Our Mission: To promote well-being through the power of cannabis.</b></p>
<p>
We&rsquo;re humble&mdash;We prefer quiet confidence and don&rsquo;t shout about our success.</p>
<p>
We&rsquo;re hardworking&mdash;We put our heads down and get the job done.</p>
<p>
We&rsquo;re grateful&mdash;Working in our industry is a privilege and an act of service.</p>
<p>
We&rsquo;re transparent&mdash;Honest and open communication keeps us healthy as an organization.</p>
<p>
We&rsquo;re collaborative&mdash;And believe good ideas can come from anywhere.</p>
<p>
We have a growth mindset&mdash;One that&rsquo;s grounded in well-being.</p><br>
<p></p>
<p>
At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought&mdash;not only because it is right, but because it makes us better. Our mission&mdash;the right to wellness&mdash;informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.</p><br>
<p></p>
<p>
We can't wait to meet you.</p><br>
<p></p>
<p>
#LI-REMOTE</p></div><div><div><div><div><p><i>
The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.</i></p></div></div><p>
Green Thumb Pay Range</p><p>
$24 - $28 USD</p></div></div></div>

IT Service Desk Analyst New

Ananta Services 

<p>Experience Range: 1&ndash;3 Years</p><p>Immediate Joiners Preferred</p><p>Key Responsibilities</p><p>&middot; Follow established processes and work instructions for all service desk activities.</p><p>&middot; Provide first-line IT support via phone, email, and remote access tools (mandatory).</p><p>&middot; Perform incident investigation, diagnosis, documentation, and resolution.</p><p>&middot; Log all incidents and requests in the ticketing/incident management system.</p><p>&middot; Support users in using computer equipment and internal systems with guidance and training.</p><p>&middot; Maintain high levels of customer service and meet all SLA requirements.</p><p>&middot; Escalate unresolved or complex issues to 2nd/3rd line support teams.</p><p>&middot; Collaborate with global colleagues and share technical knowledge.</p><p>Mandatory Skills</p><p>&middot; Fluency in English (British or US accent preferred) and Hindi.</p><p>&middot; Strong troubleshooting skills across general IT issues.</p><p>&middot; Remote Access Support experience (Mandatory).</p><p>&middot; Knowledge of AutoDesk tools.</p><p>&middot; Ability to work across different time zones.</p><p>&middot; Experience working in a global IT environment is a plus.</p><p>Job Type: Full-time</p><p>Pay: &#8377;300,000.00 - &#8377;600,000.00 per year</p><p>Work Location: In person</p>

IT Service Desk Analyst

Burhan Technology Computer Co. W.L.L.

<p><b>Job Title:</b> Senior Helpdesk Analyst</p><p><b>Department:</b> Technical Services<br/><b>Location:</b> Kuwait, Full-time onsite</p><p><b>Role Overview</b></p><p>As a <b>Senior Helpdesk Analyst</b>, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in <b>Zoho Desk</b>, in line with defined SLAs and the Company&rsquo;s service quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in <b>Zoho Desk</b>, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li><b>3&ndash;5 years</b> of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of <b>IT service management (ITSM)</b> frameworks and best practices.</li><li>Hands-on experience with <b>Zoho Desk</b> or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li><b>ITIL Foundation certification</b> is an advantage.</li></ul><p><b>Personal Attributes</b></p><ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul><p>Job Type: Full-time</p>

Sr. Helpdesk Analyst

NavitsPartners

<div><p><b>Job Title:</b> Help Desk Analyst<br>
<b>Location:</b> Harrisburg, PA 17104 (Onsite)<br>
<b>Contract Duration:</b> 7 Months</p>
<h3 class="jobSectionHeader"><b>
Job Summary</b></h3>
<p>
&quot;Navitas Partners, LLC&quot; is seeking a <b>Help Desk Analyst (Tier 1)</b> to provide frontline technical support and exceptional customer service to end users. This is an <b>onsite, phone-based role</b> focused on password resets, user account management, and basic application support. Reliability, professionalism, and clear communication are essential for success in this position.</p>
<h3 class="jobSectionHeader"><b>
Responsibilities</b></h3>
<ul>
<li><p>Provide technical assistance and support for hardware, software, and systems via phone.</p>
</li>
<li><p>Investigate and resolve basic computer software and hardware issues.</p>
</li>
<li><p>Assist users by walking them through troubleshooting steps and diagnostic procedures.</p>
</li>
<li><p>Create and escalate service tickets using <b>Remedy</b> or similar ticketing systems.</p>
</li>
<li><p>Reset and restore mainframe, LAN, and user IDs/passwords using <b>RACF</b> or <b>Active Directory</b>.</p>
</li>
<li><p>Coordinate and track service requests with Tier 2 support teams or external service providers.</p>
</li>
<li><p>Maintain and update technical reference materials and knowledge base documentation.</p>
</li>
<li><p>Deliver outstanding customer service in a fast-paced team environment.</p>
</li>
<li><p>Ensure timely completion of assigned tasks while adhering to quality standards.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul>
<li><p>1+ year of IT Service Desk or Call Center experience.</p>
</li>
<li><p>Experience with call tracking and ticketing systems (e.g., Remedy, ServiceNow).</p>
</li>
<li><p>Strong verbal and written communication skills with a professional telephone manner.</p>
</li>
<li><p>Basic knowledge of Active Directory for user and security group administration.</p>
</li>
<li><p>Proficiency in Windows 7 and Office 365 environments.</p>
</li>
<li><p>Experience supporting and troubleshooting Office 365 (permissions, calendar sharing, delegation).</p>
</li>
<li><p>Excellent organizational skills and attention to detail.</p>
</li>
<li><p>Ability to assist users with limited technical knowledge in a patient and effective manner.</p>
</li>
<li><p>Self-motivated and customer-focused, with a commitment to service excellence.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Additional Information</b></h3>
<ul>
<li><p>This position is 100% onsite in Harrisburg, PA.</p>
</li>
<li><p>Saturday work (8:00 AM &ndash; 12:00 PM) is required once per quarter; advance notice of at least two weeks will be provided.</p>
</li>
</ul><p></p><p>About <b>Navitas Partners, LLC</b> certified WBENC and one of the fastest-growing <b>Technical / IT</b> staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.</p></div>

Help Desk Analyst - HDA25-32679

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst L2
</div></div></div></div><div><div><div><div>Req Id: 112365
</div></div></div></div><div><div><div><div>City: Ahmedabad
</div></div></div></div><div><div><div><div>State/Province: Gujarat
</div></div></div></div><div><div><div><div>Posting Start Date: 11/18/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role:
</b></p><p>The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro&acirc;&#128;&#153;s Service Desk objectives
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Do:
</b></p><ul><li><b>Be responsible for primary user support and customer service
</b><ul><li>Respond to queries from all calls, portal, emails, chats from the client
</li><li>Become familiar with each client and their respective applications/ processes
</li><li>Learn fundamental operations of commonly-used software, hardware and other equipment
</li><li>Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
</li><li>Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA &amp; hits
</li>Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Regular MIS &amp; resolution log management on queries raised
</b><ul><li>Record events and problems and their resolution in logs
</li><li>Follow-up and update customer status and information
</li><li>Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
</li><li>Identify and suggest improvements on processes, procedures etc.
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver:
</b></p><div><div><div><div><b>No.
</b></div><div><p><b>Performance Parameter<br>
</b></p></div><div><p><b>Measure<br>
</b></p></div></div><br>
<div><div>1.
</div><div><p>Service Desk Delivery<br>
</p></div><div><p>Adherence to TAT, SLA as per SoW
</p><p>Minimal Escalation
</p><p>Customer Experience<br>
</p></div></div><br>
<div><div>2.
</div><div><p>Personal<br>
</p></div><div><p>Attendance
</p><p>Documentation etc.<br>
</p></div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: TIS Service Desk .<br>
<p></p>Experience: 1-3 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Service Desk Analyst L2

Ameriprise Financial

<div>Service Desk Analyst is primarily responsible for providing technical support to our business users and stakeholders in a professional, timely and courteous manner so that end users can accomplish their business tasks. This includes receiving, prioritizing, documenting, and actively resolve/fulfill end user incidents and requests. Schedule workload in accordance with SLAs and ensure timely escalation of issues that affect business continuity. Provide professional and timely communication to end users when calls exceed SLA or when calls are to be resolved by support groups, appraising users of delays and difficulties in resolving calls and assisting in determining alternate courses of action. Ensure that the Service Desk performance targets are met or exceeded and assist with the diagnosis and resolution of Service Desk related incidents and problems.<p></p><p><b>
Key Responsibilities</b></p><ul><li>
Act as a single point of contact for phone calls, chats and emails from staff regarding IT Issues and queries</li><li>
Answering and responding to all phone calls in a friendly effective manner (working towards SLA)</li><li>
Accurately record and prioritize Incidents and Service Requests against SLAs and resolution targets</li><li>
Incident management and service request fulfillment</li><li>
Own and progress call queues (own queue &amp; teams&rsquo; queue) and support tasks, ensuring timely resolution within SLA</li><li>
Resolve escalated calls from the business</li><li>
Resolve 90% of first-time fix incidents</li><li>
Monitoring of IT Service Desk unassigned Service Now queues and IT Service Desk mailboxes.
</li><li>Provide 1st/2nd line support with Windows 10, MS Office Apps, Network, VPN, System Slowness, Zscaler, Active Directory, Office365, Intune.</li><li>
Resolving users&rsquo; issues or escalating to support teams where necessary</li><li>
Extensive experience with ServiceNow and should have good knowledge of Incidents, Requests, Dashboards and Reporting with basic understanding of Problem &amp; Change.</li><li>
Proactive to get involved with a range of IT project work and look for ways to drive continuous service improvement.</li><li>
To participate on a shift rota between 07:00am and 06:00pm UK time - Monday to Friday</li><li>
Promote teamwork and knowledge sharing</li><li>
Create, maintain and review knowledge articles shared with all IT support teams.</li><li>
Previous IT experience working on an ITIL aligned Service Desk</li><li>
Proven customer service experience with excellent written and verbal communication skills</li><li>
Strong problem-solving and analytical skills with the ability to extract relevant information quickly and effectively</li><li>
Experience of working in a fast-paced office environment with the ability to work under pressure and manage multiple tasks at a time</li></ul><p><b><br>
Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in IT, Computer Science, Engineering or related field; or equivalent work experience.</li><li>
2-4 years of experience in a Global IT Service Desk.</li><li>
Effective communication skills, both verbal and written with the ability to communicate with all levels within the organization.</li><li>
A technical background with a wide breadth of experience in IT infrastructure including desktop hardware, enterprise applications, storage, networks, and servers.</li><li>
Excellent communication skills &amp; practices delivery of ITIL process training sessions.</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
Knowledge and working experience of Best Practice concept ITIL/ITSM, certification will be add-on.</li><li>
Good to have knowledge or experience in: Service now, Power BI</li></ul><p><br>
Ability to:</p><ul><li>
Work at all levels of the organization, including executive presentations</li><li>
Quickly build strong relationships</li><li>
Approach a given problem in a consultative manner</li><li>
Work in a highly dynamic and unstructured environment</li><li>
Think strategically and translate to tactical actions for execution</li><li>
Quickly translate technology use to business value</li></ul><p></p><p><b>
About Our Company</b><br>
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm&rsquo;s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You&rsquo;ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.</p><p></p><p>
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.</p><p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Timings</b></p></div></div></div></div></div></div></div>
(4:45p-1:15a)<p></p><div><div><div><div><div><div><div><p><b>
India Business Unit</b></p></div></div></div></div></div></div></div>
AWMPO AWMP&amp;S President's Office<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Technology</div>

Technical Operations Analyst - Windows Administration

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