it service desk analyst

DICETEK LLC

<div>IT Service Desk Analyst
Following responsibilities to handle:-
<ul><li>Responding to customer calls over the phone, email, chat.
</li><li>Acknowledgment tickets and work toward resolution as first line of support through telephone or remote support.
</li><li>Assign ticket to other support teams</li><li>
Monitor compliance to SLA, coordination with support teams for resolution proper breaching the SLA and ensure SLA is strictly followed
</li><li>Prepare / generate / weekly report and share with all IT teams.</li></ul></div>

IT Service Desk Analyst

Hollingsworth & Vose Company

<div>Role Purpose
Your job is to help people. When someone at H&amp;V has an IT problem &mdash; they can&rsquo;t log in, their laptop is acting up, they need access to something &mdash; you&rsquo;re the person they reach out to. How you handle that interaction matters. You listen, you communicate clearly, you follow through, and you don&rsquo;t disappear on them. When you do this well, people trust IT. When you don&rsquo;t, they stop calling and start working around us.
For many employees, you&rsquo;ll be the only direct interaction they have with IT. That means you&rsquo;re not just fixing technical problems &mdash; you&rsquo;re shaping how the entire organization experiences IT support. Technical skill matters, but it&rsquo;s secondary to your ability to connect with people, understand what they actually need, get them back to productive work, and spot ways to make things better.
Key Responsibilities
Customer Partnership &amp; Communication
<ul>
<li>You&rsquo;re the first point of contact for IT requests &mdash; via the service management platform, Teams, email, walk-ups, or phone</li>
<li>You approach every interaction with patience, recognizing that the person reaching out may be frustrated, pressed for time, or not technical</li>
<li>You listen first to understand the actual problem and its impact before jumping to solutions</li>
<li>You keep people informed throughout &mdash; no one should have to wonder what&rsquo;s happening with their request</li>
<li>You follow up to make sure the fix actually worked</li>
<li>If you need to escalate or hand something off, you make sure the customer knows what to expect and nothing gets dropped</li>
</ul>
Incident &amp; Request Triage
<ul>
<li>You log tickets accurately with good documentation &mdash; the next person who looks at it should understand what&rsquo;s going on</li>
<li>You balance speed with doing things right; not every issue needs to be escalated, but the ones that do shouldn&rsquo;t sit</li>
<li>You work your queue and meet the service levels the team commits to</li>
<li>You know the escalation paths and hand off cleanly when needed</li>
</ul>
Technical Support (L1 Scope)
You provide first-level support across these areas:
Identity and Access Management
<ul>
<li>Password resets, account unlocks, MFA issues including Authenticator app setup and recovery</li>
<li>Basic Active Directory tasks &mdash; verifying accounts, checking group memberships, and provisioning access per documented procedures</li>
<li>New hire onboarding and departure offboarding &mdash; laptop setup, account creation/deactivation, equipment collection</li>
</ul>
Endpoint &amp; Hardware Support
<ul>
<li>Common Windows issues &mdash; login failures, slow performance, application crashes</li>
<li>Laptops, desktops, docking stations, monitors, printers, scanners, and peripherals</li>
<li>Mobile devices (iOS and Android) &mdash; email setup, connectivity, basic troubleshooting</li>
<li>Deployment of approved applications and licenses</li>
</ul>
Microsoft 365 &amp; Collaboration
<ul>
<li>Outlook, Teams, OneDrive, SharePoint &mdash; access issues, sync problems, permissions</li>
<li>Conference room A/V systems</li>
</ul>
Additional Responsibilities
<ul>
<li>VPN, wireless, and wired network connectivity troubleshooting</li>
<li>Endpoint security &mdash; verifying BitLocker and antivirus status, escalating potential security issues</li>
<li>IT asset inventory &mdash; keeping records accurate, coordinating equipment through its lifecycle, following procedures for decommissioning</li>
</ul>
Manufacturing Site Support
<ul>
<li>Onsite support for shop floor environments &mdash; PCs, terminals, barcode scanners, label printers</li>
<li>Triaging manufacturing application issues (ERP, MES) and routing them to the applications team with clear documentation of what&rsquo;s happening and why it matters</li>
</ul>
Team Collaboration &amp; Learning
<ul>
<li>You work across shifts in a follow-the-sun model and keep your teammates informed on handoffs</li>
<li>You share what you learn &mdash; contributing to the Knowledge Base instead of keeping solutions in your head</li>
<li>You&rsquo;re committed to learning ITSM fundamentals and growing your skills over time</li>
<li>You serve as eyes and ears for network, security, and infrastructure teams &mdash; flagging issues, gathering information, and communicating clearly so problems get resolved faster</li>
</ul>
Required Skills &amp; Behaviors
<ul>
<li>You genuinely like helping people and have the patience to work with someone who&rsquo;s frustrated or confused</li>
<li>You communicate clearly and keep people in the loop &mdash; no one should have to chase you for an update</li>
<li>You own your work and follow through until the problem is actually solved, not just passed along</li>
<li>You can troubleshoot methodically but also know when to ask for help</li>
<li>You speak up when something doesn&rsquo;t look right</li>
<li>You follow procedures, but you push back when they don&rsquo;t make sense</li>
<li>You&rsquo;re someone people enjoy working with</li>
</ul>
Technical Knowledge (Foundational)
<ul>
<li>Windows client operating systems</li>
<li>Microsoft 365 &mdash; Outlook, Teams, OneDrive, SharePoint</li>
<li>Mobile devices &mdash; iOS and Android phones and tablets, including email configuration, app management, and Wi-Fi connectivity</li>
<li>Active Directory basics &mdash; accounts, groups, password management</li>
<li>Multi-factor authentication</li>
<li>Endpoint security fundamentals &mdash; antivirus, encryption</li>
<li>Basic networking &mdash; TCP/IP, DNS, DHCP, VPN, Wi-Fi</li>
<li>Printers and peripheral devices</li>
<li>Familiarity with manufacturing or industrial environments is a plus</li>
</ul>
Qualifications
<ul>
<li>1&ndash;3 years in IT support or a customer-facing technical role</li>
<li>Associate&rsquo;s degree in IT or equivalent experience preferred</li>
<li>ITIL Foundation or CompTIA A+ is a plus</li>
<li>You can work onsite during business hours, with on-call availability for emergencies</li>
</ul>
Apply
Salary: $40,000+
Hollingsworth &amp; Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.</div>

Xevyte Technologies

We are looking for a customer-focused and proactive Service Desk L1 Support Analyst to provide first-level IT support in an enterprise environment. The role involves handling incidents and service requests, performing basic troubleshooting, and ensuring timely escalation to Level 2 teams while adhering to defined IT service processes.Experience Requirement0&ndash;2 years of relevant experience in IT End User Services, Service Desk, or On-site Support.Experience in an enterprise environment preferred.Freshers are Welcome.Key ResponsibilitiesLog, track, and manage incidents and service requests using ITSM tools.Perform basic troubleshooting for laptops, desktops, printers, and peripherals.Ensure accurate ticket documentation and timely updates.Escalate unresolved or complex issues to L2 support teams.Maintain asset inventory records and perform basic compliance checks.Provide professional and effective communication to end users .Required Technical SkillsWorking knowledge of Windows OS and basic macOS.Familiarity with MS Office / Microsoft 365.Basic networking concepts (LAN, Wi-Fi, VPN).Awareness of endpoint security and antivirus tools.Good communication and customer service skills.Preferred CertificationsITIL Foundation (preferred)Microsoft Fundamentals or equivalent certificationInterested candidates can share their updated resume to prerana@xevyte.comJob Types: Full-time, Permanent, FresherPay: ₹250,000.00 - ₹320,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Service Desk Analyst

General Dynamics Information Technology

<div><div><div>Your Impact
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description<div>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
 HOW JOB TITLE WILL MAKE AN IMPACT<ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul>
 WHAT YOU&rsquo;LL NEED TO SUCCEED<ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul>
GDIT IS YOUR PLACE:<ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul>
</div></div><div><div><div>Work Requirements</div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), or degree</li></ul></div><div></div><div>
Certification
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL</div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div>
Salary and Benefit Information<div>
The likely hourly rate for this position is between $25.63 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. 
View information about benefits and our total rewards program.</div>
About Our Work<div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</div></div></div>

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

O&M Halyard Health India Private Limited

<div>Owens &amp; Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens &amp; Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens &amp; Minor exists because every day, everywhere, Life Takes Care&trade;. 
Global Reach with a Local Touch<ul><li>
140+ years serving healthcare</li><li>
Over 14,000 teammates worldwide</li><li>
Serving healthcare partners in 80 countries</li><li>
Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland</li><li>
40+ distribution centers</li><li>
Portfolio of 300 propriety and branded product offerings</li><li>
1,000 branded medical product suppliers</li><li>
4,000 healthcare partners served</li></ul><div><div>
POSITION SUMMARY</div>
Our innovative company is looking to fill the role of Senior Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.<div>
ESSENTIAL JOB FUNCTIONS:</div><ul><li>
Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.</li></ul><ul><li>
Managing the entire Shift, assigning the ticket to the Agents in the shift at regular interval of time. The role requires to provide guidance support to the Agents in the shift.</li></ul><ul><li>
Handling escalation start to end, creating a Training plan and providing training to the new joiners.</li></ul><ul><li>
Willingness to work in all different shifts of a 24x7 support organization.</li></ul><ul><li>
Assist users with PC hardware, software, printer, or other IT-related issues.</li></ul><ul><li>
Prioritize incidents and service requests according to defined processes to meet defined SLAs.</li></ul><ul><li>
Serves as a point of escalation for Service Desk Associates.</li></ul><ul><li>
Escalate incidents with accurate documentation to suitable technician, when required.</li></ul><ul><li>
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.</li></ul><ul><li>
Use remote tools and diagnostic utilities to aid in troubleshooting.</li></ul><ul><li>
Research solutions through internal and external knowledgebase as needed.</li></ul><ul><li>
Identify and learn appropriate software and hardware used and supported by the organization.</li></ul><ul><li>
Develop help sheets and FAQ lists for end users.</li></ul><ul><li>
Ensures technical knowledge and remediation steps are documented in process flow guides.</li></ul><ul><li>
Reinforce SLAs to manage end-user expectations.</li></ul><ul><li>
Provide suggestions for continual improvement.</li></ul><ul><li>
Plans, conducts and directs the analysis of business problems with automated systems solutions.</li></ul><ul><li>
Alert management to emerging trends in incidents.</li></ul><ul><li>
Preparing training manuals and FAQ materials for easy-access end-user guidance.</li></ul><ul><li>
Documenting processes and maintaining service desk records.</li></ul><ul><li>
Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications.</li></ul><div>
SUPPLEMENTAL JOB FUNCTIONS:</div>
Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Qualifications<div>
EDUCATION &amp; EXPERIENCE:</div><ul><li>
Minimum of 2 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive &amp; passion to work &amp; have the basic skills that is needed for the role.</li></ul><ul><li>
High school diploma or equivalent.</li></ul><ul><li>
Associate's or Bachelor&rsquo;s degree in technology-related field a plus.</li></ul><ul><li>
Comptia A+, Comptia Network +, and ITIL certifications a plus.</li></ul><ul><li>
Exceptional customer service orientation.</li></ul><ul><li>
Ability to effectively prioritize and execute tasks in a high-pressure environment.</li></ul><ul><li>
Experience working in a team-oriented, collaborative environment.</li></ul><div>
ADDITIONAL REQUIREMENTS:</div><ul><li>
Excellent communication skills in English.</li></ul><ul><li>
Customer friendly mindset and Team player.</li></ul><ul><li>
Ability to absorb and retain information quickly.</li></ul><ul><li>
Ability to present ideas in user-friendly language.</li></ul><ul><li>
Highly self-motivated and directed.</li></ul><ul><li>
Keen attention to detail.</li></ul><ul><li>
Proven analytical and problem-solving abilities.</li></ul></div>
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens &amp; Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.</div>

Shift Lead Service Desk

National Oak Distributors

<div>Company:

National Oak Distributors (NOD) has merged with Integrated Supply Network (ISN) combining the leader in automotive paint, body and equipment wholesale distribution with the leader in automotive tools and equipment distribution. This is a significant step forward in our vision to expand geographic reach, and to deliver value added services and solutions to both suppliers and customers. Our priority remains unchanged &ndash; to continue to deliver exceptional service and value to our suppliers and customers in a thriving and collaborative workplace for the industry&rsquo;s top talent.

Role Summary

As an IT Helpdesk Administrator, you will be an integral part of our IT service team, providing essential technical assistance to end-users following the ITSM methodology. This role is designed for individuals at the beginning of their IT career who are eager to apply their academic knowledge in a real-world setting, learn new skills, and grow within a collaborative and fast-paced environment. This is a Monday - Friday in office position. Benefits include competitive pay rate, 100% company paid health insurance for employee, 401k, over three weeks paid time off and more! The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this position successfully.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
<ul><li>Provide technical support for both hardware and software issues our users encounter.</li></ul>
<ul><li>Good understanding of Windows Operating Systems such as Windows 10/11.</li></ul>
<ul><li>Good understanding of computer systems, mobile devices and other tech</li></ul>
<ul><li>Microsoft Office 365 experience.</li></ul>
<ul><li>Must be able to stay calm in stressful situations perform their work task in a very positive customer service manner.</li></ul>
<ul><li>Respond to and resolve help desk requests.</li></ul>
<ul><li>Review application logs, update, and document processes for knowledge base.</li></ul>
<ul><li>Install and test computer-related equipment.</li></ul>
<ul><li>Knowledgeable of network LAN/WAN topologies is a plus.</li></ul>
<ul><li>Knowledge of OS deployment solutions such as MDT.</li></ul>
<ul><li>Knowledge and ability to user Remote Access tools.</li></ul>
<ul><li>Good understanding of Active Directory.</li></ul>

Education and/or Experience

Associate or higher degree in a related field; advanced knowledge of computer systems; understanding of IT best practices; ability to respond to help desk requests after hours on a limited basis.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.

Certificates, Licenses, Registrations

Microsoft/CompTIA certifications (MCP, A+, Network+ and Security+); any of these will be highly advantageous in resume consideration.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software, Development software and Internet software. 


#SJ</div>

Help Desk Administrator

Harbor IT

<div>
 Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting-edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients&rsquo; technology and mitigate their cyber risks, so that they don&rsquo;t have to.
 
 
 
 
 Position Overview:
 
 
 We are seeking an experienced and proactive Help Desk II to support technically skilled internal users across a global environment. The role focuses on endpoint management, troubleshooting, system administration, and contributing to efficient IT operations. The ideal candidate takes full ownership of issues from initial report through resolution, ensuring nothing falls through the cracks.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Onboarding &amp; Offboarding
 
 
 
 
 <ul>
 <li>
 Configure and deploy new machines with standardized setups.
 </li>
 <li>
 Manage equipment logistics, including incoming/outgoing shipments.
 </li>
 <li>
 Use RMM tools to troubleshoot and remediate issues.
 </li>
 <li>
 Administer devices through Microsoft Intune (Windows, macOS, and mobile).
 </li>
 <li>
 Perform user profile migrations and ensure smooth data transitions.
 </li>
 <li>
 Set up laptops and peripherals for new and existing staff.
 </li>
 <li>
 Maintain accurate and detailed documentation for all onboarding and offboarding activities, ensuring audit-ready records.
 
 
 </li>
 </ul>
 
 
 Remote Support &amp; Issue Resolution
 
 
 
 
 <ul>
 <li>
 Deliver Tier 2 support for hardware, software, and network issues across Windows and macOS.
 </li>
 <li>
 Troubleshoot device enrollment, policy application, and access challenges.
 </li>
 <li>
 Resolve application and access issues across multiple MSP platforms.
 </li>
 <li>
 Recommend improvements to existing procedures.
 </li>
 <li>
 Manage inventory and prepare devices for replacement cycles.
 
 
 </li>
 </ul>
 
 
 Platform Engineering &amp; RMM Administration
 
 
 
 
 <ul>
 <li>
 Monitor and maintain endpoint health using tools such as Auvik, N‑Able, or ConnectWise.
 </li>
 <li>
 Apply patches, updates, and security configurations to ensure system stability.
 </li>
 <li>
 Manage users, devices, policies, and security settings within Microsoft 365.
 </li>
 <li>
 Troubleshoot issues with Intune, M365 services, and ConnectWise.
 </li>
 <li>
 Document system configurations, migration steps, and support processes.
 
 
 </li>
 </ul>
 
 
 Security &amp; Compliance
 
 
 
 
 <ul>
 <li>
 Implement and maintain security protocols using Microsoft Security Center and related tools.
 </li>
 <li>
 Conduct compliance audits to meet internal and external standards.
 </li>
 <li>
 Support identity and access management across Microsoft 365 and Azure.
 </li>
 <li>
 Handle sensitive employee information and confidential company data with discretion during onboarding, offboarding, and access management processes.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field; OR minimum 5 years of hands-on IT support experience in lieu of degree.
 </li>
 <li>
 Minimum 2 years of experience in Level 2 support within MSP or enterprise environments.
 </li>
 <li>
 Strong proficiency with:
 </li>
 <li>
 Entra ID (Azure AD)
 </li>
 <li>
 Microsoft Intune (compliance, app deployment, MDM)
 </li>
 <li>
 Profile migration tools
 </li>
 <li>
 RMM platforms (N‑Central, N‑Able, ConnectWise)
 </li>
 <li>
 Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
 </li>
 <li>
 Microsoft Security Center and basic Azure administration
 </li>
 <li>
 Strong remote troubleshooting and customer service skills.
 </li>
 <li>
 Able to work independently and manage tasks in a remote setting.
 </li>
 <li>
 Strong attention to detail with a commitment to accuracy in documentation, configuration, and troubleshooting.
 </li>
 <li>
 Demonstrated ownership mentality&mdash;follows through on issues until fully resolved and proactively communicates status to stakeholders.
 </li>
 <li>
 Ability to handle sensitive and confidential matters with professionalism and discretion.
 </li>
 <li>
 Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Microsoft certifications (MS‑900, MD‑102, AZ‑900, SC‑900).
 </li>
 <li>
 Experience supporting user migrations during organizational transitions.
 </li>
 <li>
 Familiarity with ITIL and service desk practices.
 </li>
 <li>
 MSP environment experience.
 </li>
 <li>
 CompTIA A+, Network+, or Security+ certifications.
 </li>
 <li>
 Experience with ticketing systems such as ConnectWise Manage, Autotask, or ServiceNow.
 
 
 </li>
 </ul>
 With an uptick in recruiting related spam activity across the industry, please note that only official Harbor IT recruiters &mdash; Elizabeth Joncas or Micah Ralph &mdash; will contact candidates regarding next steps in our hiring process.
 
 
 Please be vigilant and use caution if you receive messages claiming to represent Harbor IT from any other individual, email address, or platform.
 
 
 We will never request payment, financial information, or personal banking details during the recruiting process.
 
 
 If you are ever unsure whether a communication is legitimate, please contact us directly to verify before responding.
</div>

Help Desk II

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Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

Shift Lead Service Desk

Help Desk Administrator

Help Desk II