it service desk analyst

TEKsystems

<div>
 Job Description
 <br/>
 <br/>
 <ul>
  <li>
   Mid Level: Skills equiv. to 3-5 years in comparable IT position.
  </li>
  <li>
   Responsible for helpdesk and/or remote desktop support for end user systems.
  </li>
  <li>
   Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Diagnose and troubleshoots end user desktop application issues and provides appropriate solution.
  </li>
  <li>
   Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
  </li>
  <li>
   Provides incident status updates to management and end-users per service level guidelines
  </li>
  <li>
   Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
  </li>
  <li>
   Provide support for PCs, laptops, printers, cell phones, and tablets etc.
  </li>
  <li>
   Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
  </li>
  <li>
   Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
  </li>
  <li>
   Communicates with customers at all levels of technical and non-technical skills sets Follow all standard operating procedures (SOP) through the effective use of Knowledge management
  </li>
  <li>
   Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager) Ability to type at least 40 words per minute Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS Bachelor&rsquo;s or Associates degree in Information
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Training: Candidate will go through a 2 week training period once they are brought onboard
 <br/>
 <br/>
 Skills
 <br/>
 <br/>
 Help desk, Windows 10, Active directory, remedy, Windows, Technical support, Troubleshooting, Support
 <br/>
 <br/>
 Top Skills Details
 <br/>
 <br/>
 Help desk, Windows 10,Active directory, remedy, Windows, Technical support, Troubleshooting, Support
 <br/>
 <br/>
 Additional Skills &amp; Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   Ideal candidates will have experience supporting mobile devices to include iPhones and iPads, and if they have worked with MobileIron that would be a plus
  </li>
  <li>
   This team does zero face to face interaction with users and they will not be supporting hardware
  </li>
  <li>
   Currently agents take around 30-40 calls and chats a day
  </li>
  <li>
   Candidates need to be good with working with a Knowledge Base to be able to lookup issues to help them in resolving the issues with users.
  </li>
  <li>
   Candidate must have experience in resolving issues via phone and chat; need resources that can multi-task and do 2 chats at once if needed.
  </li>
  <li>
   Candidate must be able to receive constructive feedback
  </li>
  <li>
   Performance Reviews: Candidate will receive monthly reviews on their performance so they know where they stand
  </li>
  <li>
   Candidate must have experience with working with ticketing systems (ex. Remedy or Smart IT) , SCCM, Active Directory, Remote Tools, and MS Office
  </li>
  <li>
   Manager indicated that he has had some success in the past with resources that have worked at Best Buy (Geek Squad).
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Education/Experience:  Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS Bachelor&rsquo;s or Associates degree in Information
 <br/>
 <br/>
 Note
 <br/>
 <br/>
 <ul>
  <li>
   It is very important that potential candidates are aware that they will have to take a lifetime background as the client has them to complete fingerprint testing, as well as they will have to clear our background.
  </li>
  <li>
   This is very important, as the manager indicated that has been an area of frustration in the past.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Job Type &amp; Location
 <br/>
 <br/>
 This is a Contract position based out of Phoenix, AZ.
 <br/>
 <br/>
 Pay And Benefits
 <br/>
 <br/>
 The pay range for this position is $18.00 - $25.00/hr.
 <br/>
 <br/>
 Requirements
 <br/>
 <br/>
 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 <br/>
 <br/>
 <ul>
  <li>
   Medical, dental &amp; vision
  </li>
  <li>
   Critical Illness, Accident, and Hospital
  </li>
  <li>
   401(k) Retirement Plan &ndash; Pre-tax and Roth post-tax contributions available
  </li>
  <li>
   Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)
  </li>
  <li>
   Short and long-term disability
  </li>
  <li>
   Health Spending Account (HSA)
  </li>
  <li>
   Transportation benefits
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Time Off/Leave (PTO, Vacation or Sick Leave)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Workplace Type
 <br/>
 <br/>
 This is a hybrid position in Phoenix,AZ.
 <br/>
 <br/>
 Application Deadline
 <br/>
 <br/>
 This position is anticipated to close on Apr 24, 2026.
 <br/>
 <br/>
 h4&gt;About TEKsystems:
 <br/>
 <br/>
 We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
 <br/>
 <br/>
 The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
 <br/>
 <br/>
 About TEKsystems And TEKsystems Global Services
 <br/>
 <br/>
 We&rsquo;re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We&rsquo;re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We&rsquo;re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We&rsquo;re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
 <br/>
 <br/>
 The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
</div>


IT Service Desk Analyst

Frauenshuh Hospitality

<div><div><p><b>NOTE: THIS IS A FULL-TIME POSITION AND WILL BE FULLY ON-SITE AT OUR OFFICE IN FRANKLIN, TN.</b></p>
<p><b>
Position Summary:</b> The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The other role is to support the business by taking calls on behalf of the Restaurant Advocacy team to support the business from employees who encounter issues at the store level and provide support to escalate or resolve those issues quickly. This position is required to be 100% in office. This position additionally requires on-call on a rotating, regular basis.</p>
</div>
<div><p>Communication and teamwork will be at the center of the role. The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people&rsquo;s needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the team&rsquo;s problems.</p>
</div>
<div><p>The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. As a Restaurant Advocate Representative, escalation of issues to Subject Matter Experts (SMEs) is crucial to ensure business continuity.</p>
<p><b>
Essential Functions:</b><br>
IT Helpdesk Representative (90%):
</p><ul><li>Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.
</li><li>Effectively identifies service desk issues and resolves or escalates problems appropriately.
</li><li>Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.
</li><li>Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.
</li><li>Supports the Service desk tools, processes, and vendor relationships as appropriate.
</li><li>Prioritizes work efforts and communicates with business units and end-users.
</li><li>Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.
</li><li>Configures, repairs, &amp; maintains hardware for stores or office users and ships the equipment as necessary.
</li><li>Provides shipping and tracking assistance for all IT equipment.
</li><li>Utilizes basic hand tools to fix hardware or equipment.
</li><li>Helps the team keep workstations and office area clean and organized.
</li><li>Assists with various projects, including with outside departmental members.
</li><li>Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.
</li><li>Participates in inventory tracking, counting, and organization.
</li><li>Remotely assists IT Field Services Technicians completing on-site troubleshooting.</li>
</ul><div><div>Restaurant Advocate Representative (10%):</div>
</div><ul><li>Evaluate what are critical issues needed to keep store running.
</li><li>Answer main phone line for Restaurant Advocate to create critical/urgent tickets.
</li><li>Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
</li><li>Coordinated outside Vendor services performed, follow up.
</li><li>Coordinate areas of expertise with appropriate Subject Matter Experts to resolve issues. These departments include, but are not limited to:
</li><li>Store Operations &ndash; store supply, general maintenance/upkeep (trash, landscaping, snow removal, hood service, Uniform Orders, cake supplies, Food Vendor issues, Management of TUAU submissions and response, DQ cakes.com
</li><li>Financial Data and Reporting - SPLH sales forecasting, Par Levels, Power BI scorecard reporting, Deposit issues, Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM inventory)
</li><li>Marketing - POP, signage (building, reader boards, highway signs, coupons, PLU #&rsquo;s, Fundraising
</li><li>Human Resources- payroll questions, Ceridian questions, Benefits inquiries, Employee injuries and work comp claims, employee relations</li>
</ul><div><div><b>Qualifications:</b></div>
</div><ul><li>Proven experience as a help desk technician or other customer support role.</li>
<li>A minimum of 3 years working in a help desk environment.</li>
<li>Tech savvy with working knowledge of office automation production, databases, and remote control.
</li><li>Good understanding of computer systems, mobile devices, and other tech products.
</li><li>Ability to diagnose and resolve basic technical issues.
</li><li>AA/AS in IT or Computer Science or relevant field experience.
</li><li>CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.
</li><li>Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.</li>
</ul>
<p><b>Competencies:</b></p>
<ul>
<li>Customer Service</li>
<li>Communication Skills
</li><li>Ability to learn quickly
</li><li>Troubleshooting/problem-solving skills
</li><li>Ability to work well under pressure
</li><li>Adaptability
</li><li>Teamwork skills</li>
</ul>
</div><p></p><p><i>Frauenshuh Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.</i> <i>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i></p>
<p><i>
Please be advised that operation positions may involve exposure to various work hazards, including but not limited to extreme temperatures (both high heat and cold environments depending on seasonal and job assignment) and allergens (such as peanuts, dairy, soy, and other food-related allergens). Candidates should consider these factors when applying and be prepared to take necessary precautions to ensure their safety and comfort. We are committed to providing a safe work environment and will supply appropriate protective gear and training to manage these conditions. Reasonable accommodations will be provided for qualified individuals with disabilities to perform the essential functions of the job.</i></p>
<p><i>
 </i><i>E-Verify Notice - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire</i></p></div><p></p>

IT Help Desk Analyst

County of York

<div><h2 class="jobSectionHeader"><b>Job Details</b></h2><div><div><div>
location on</div><div><b>
28 E Market St. York, PA 17401</b></div></div><div><div>
work outline</div><div><b>
Full Time - Hourly</b></div></div><div><div>
paid</div><div><b>
46,359.00 Per year</b></div></div><div><div>
schedule</div><div><b>
8:00am - 4:30pm</b></div></div><div><div>
layers</div><div><b>
Information Technology</b></div></div><div><div>
domain</div><div><b>
Service Desk Technician</b></div></div><div><div>
commute</div><div><b>
-</b></div></div></div></div><div></div>
<br><div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div><div><p>
The Service Desk Technician will actively contribute to service desk operations under general direction. Duties and responsibilities include but are not limited to endpoint support, application support, access management, and service request fulfillment.</p></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Us</b></h2></div><div><p>
Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.</p></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2></div><div><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
<ul>
<li>Serve as a technical resource for service desk operations addressing requests within service level agreements and defined uptime requirements.</li>
<li>Provide end user support to resolve hardware, application, and access issues.</li>
<li>Participate in incident management, service request fulfillment, change management, and asset management.</li>
<li>Participate in application, hardware, policy, and procedural implementations.</li>
<li>Communicate with team members to escalate incidents and service requests to appropriate service owners as necessary.</li>
<li>Maintain working knowledge of IT operations and functions.</li>
<li>Participate in an on-call rotation.</li>
<li>Work on special projects as needed.</li>
<li>Other duties as assigned.</li>
</ul></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Requirements</b></h2></div><div><p><b>
ESSENTIAL REQUIREMENTS / QUALIFICATIONS</b></p>
<ul>
<li>At least 6 months to 1 year of experience or training in IT support and service desk operations.</li>
<li>Familiar with Windows Operating Systems, Microsoft 365, endpoint hardware, and networking fundamentals.</li>
<li>Strong organizational, communication, and customer service skills.</li>
<li>Ability to build and maintain positive working relationships with colleagues and staff from other County departments.</li>
<li>Able to perform effectively under pressure and in high-stress environments.</li>
<li>Capable of explaining technical concepts to non-technical audiences.</li>
<li>Proven team player with a collaborative mindset.</li>
<li>Understanding of York County Government's operational model, processes, and strategic goals.</li>
<li>Completion of a Pennsylvania Criminal Background check and fingerprinting, required for all employees in this role.</li>
<li>Possession of a valid and current driver&rsquo;s license.</li>
</ul></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Contact Details</b></h2></div><div><p>
If you have any questions, please contact the county's Department of Human Resources at ychr@yorkcountypa.gov.</p></div></div><p><b><i>
York County embraces diversity in our community and workforce, and is an Equal Opportunity Employer. All hiring, promotions, demotions, training, and other opportunities are based on qualifications and without regard to race, creed, color, national origin, gender, religion, age, or disability.</i></b></p></div>

Service Desk Technician

Coforge

<ul>
<li>To ensure all calls are updated and resolved within SLA targets.</li>
<li>To endeavour to provide an Above Customer Expectation Service Undertake first line resolution activities.</li>
<li>Participate in on-going review and maintenance of the IT Service Desk processes to take part in knowledge sharing activities to include both business and technical knowledge sharing.</li>
<li>Call Management: - Deliver best practices of call management: To ensure that all calls are logged accurately within IT Service Desk Capture detail correct information pertaining to all inbound calls.</li>
<li>Shift Rotation: - To take part in a shift rotation to ensure that adequate cover is provided 7 days per week including weekends and bank holidays.</li>
<li>Communication: - Writes and speaks fluently on all aspects of work and communicates effectively.</li>
<li>Actively communicate and seek feedback from colleagues and customers Be proactive in working with others to improve.</li>
<li>IT Service Desk customer experience General: - Undertakes any necessary training associated with the duties of the post and participates in training and development procedures.</li>
<li>Maintains confidentiality and observes data protection guidelines.</li>
<li>Carries out any other reasonable duties in line with their capability.</li>
<li>ITSM process + Tools: - Understanding of ITSM process.</li>
<li>Understanding of Ops Ram and ServiceNow.</li>
<li>Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc.</li>
<li>Experience and personal qualities: - 3-4 year experience in IT or similar customer support/service delivery role.</li>
<li>Excellent customer service skills with a high level of focus on quality Ability to communicate in a clear and professional manner.</li>
<li>Problem solving and analytical skills and ability to work under pressure.</li>
<li>Excellent inter-personal skills (verbal and written).</li>
<li>Clear understanding and interest in current and emerging IT technologies.</li>
<li>Beneficial to have an awareness of the IT industry in general.</li>
<li>An understanding and interest in the use of IT within business functions.</li>
</ul>


Service Desk Support Analyst

Capital Health (US)

<div>
 Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.
 <br/>
 <br/>
 Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.
 <br/>
 <br/>
 The listed pay range or pay rate reflects compensation for a
 <strong>
  full-time equivalent (1.0 FTE)
 </strong>
 position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).
 <br/>
 <br/>
 <strong>
  Pay Range
  <br/>
  <br/>
 </strong>
 $23.09 - $30.01
 <br/>
 <br/>
 <strong>
  Scheduled Weekly Hours
  <br/>
  <br/>
 </strong>
 40
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 SUMMARY (Basic Purpose of the Job)
 <br/>
 <br/>
 The IT Service Analyst 1 provides first-line technical support via phone, email, and chat, assisting end-users with hardware, software, application, network, telecom, and access management issues. This role is the first point of contact for IT service requests, ensuring timely resolution, escalation when necessary, and excellent customer service.
 <br/>
 <br/>
 <strong>
  Minimum Requirements
  <br/>
  <br/>
 </strong>
 Education:Associate degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience in IT support roles may be considered.
 <br/>
 <br/>
 Experience:2-3 years of prior experience in IT service desk, remote support, or technical troubleshooting is a plus. Required: CompTIA A+ (must be obtained within 6 months of hire). Preferred: ITIL Foundation, Microsoft Modern Desktop Administrator, Network+
 <br/>
 <br/>
 <strong>
  Other Credentials
  <br/>
  <br/>
 </strong>
 Knowledge and Skills:Basic understanding of Windows, macOS, and mobile operating systems (iOS/Android). Familiarity with Active Directory, password resets, user access management, and IT security best practices. Basic knowledge of VoIP phone systems, telecom troubleshooting, and mobile device management (MDM). Strong problem-solving abilities and troubleshooting skills. Excellent communication and customer service skills for phone-based support. Ability to log, prioritize, and escalate IT incidents and requests efficiently.
 <br/>
 <br/>
 <strong>
  Special Training
  <br/>
  <br/>
 </strong>
 Mental, Behavioral and Emotional Abilities:
 <br/>
 <br/>
 <strong>
  Usual Work Day
  <br/>
  <br/>
 </strong>
 Reporting Relationships
 <br/>
 <br/>
 Does this position formally supervise employees? No
 <br/>
 <br/>
 If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <li>
   Serves as the first point of contact for IT support inquiries via phone, email, and chat.
  </li>
  <li>
   Provides basic troubleshooting for desktops, laptops, mobile devices, and enterprise applications.
  </li>
  <li>
   Resolves password resets, account lockouts, and access management issues.
  </li>
  <li>
   Troubleshoots telecom issues such as VoIP phone connectivity, call routing, and softphone applications.
  </li>
  <li>
   Logs all support interactions in the IT ticketing system, ensuring detailed documentation.
  </li>
  <li>
   Escalates complex issues to higher-tier IT teams when necessary.
  </li>
  <li>
   Assists users in self-service troubleshooting and knowledge base utilization.
  </li>
  <li>
   Ensures timely resolution of tickets and maintains high customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 PHYSICAL DEMANDS AND WORK ENVIRONMENT
 <br/>
 <br/>
 Frequent physical demands include: Sitting , Reaching forward , Wrist position deviation , Pinching/fine motor activities , Talk or Hear
 <br/>
 <br/>
 Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching overhead , Squat/kneel/crawl
 <br/>
 <br/>
 Continuous physical demands include: Keyboard use/repetitive motion
 <br/>
 <br/>
 Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.
 <br/>
 <br/>
 Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing
 <br/>
 <br/>
 Anticipated Occupational Exposure Risks Include the following: N/A
 <br/>
 <br/>
 <strong>
  This Position Is Eligible For The Following Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Plan
  </li>
  <li>
   Prescription drug coverage &amp; In-House Employee Pharmacy
  </li>
  <li>
   Dental Plan
  </li>
  <li>
   Vision Plan
  </li>
  <li>
   Flexible Spending Account (FSA)
  </li>
  <li>
   Healthcare FSA
  </li>
  <li>
   Dependent Care FSA
  </li>
  <li>
   Retirement Savings and Investment Plan
  </li>
  <li>
   Basic Group Term Life and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
  </li>
  <li>
   Supplemental Group Term Life &amp; Accidental Death &amp; Dismemberment Insurance
  </li>
  <li>
   Disability Benefits &ndash; Long Term Disability (LTD)
  </li>
  <li>
   Disability Benefits &ndash; Short Term Disability (STD)
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Commuter Transit
  </li>
  <li>
   Commuter Parking
  </li>
  <li>
   Supplemental Life Insurance
  </li>
  <li>
   Voluntary Life Spouse
  </li>
  <li>
   Voluntary Life Employee
  </li>
  <li>
   Voluntary Life Child
  </li>
  <li>
   Voluntary Legal Services
  </li>
  <li>
   Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
  </li>
  <li>
   Voluntary Identity Theft Insurance
  </li>
  <li>
   Voluntary Pet Insurance
  </li>
  <li>
   Paid Time-Off Program
   <br/>
   <br/>
  </li>
 </ul>
 The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.
 <br/>
 <br/>
 The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.
</div>


IT Service Analyst I

infinite Computer Solution

<p><b>Position Description:</b></p><p><b>RESPONSIBILITIES</b></p><ul><li>Incident Management: Serve as the initial point of contact for technical assistance via phone, email, and walkup; accurately log, track, and route tickets within the IT Service Management (ITSM) system.</li><li>Hardware Support: Configure, deploy, troubleshoot, and repair desktops, laptops, printers, scanners, and peripherals.</li><li>Software Support: Install, troubleshoot, and update standard business applications (Microsoft 365, Adobe Creative Cloud, etc.) and other agency-specific software.</li><li>Account Administration: Perform basic administrative tasks in Active Directory and Azure AD, including password resets, account unlocks, and group membership management.</li><li>Onboarding/Offboarding: Setup and configure IT equipment for new hires; process equipment returns and data wiping for departing employees.</li><li>Asset Management: Maintain an accurate inventory of hardware and software assets; manage the lifecycle of IT equipment.</li><li>Remote Support: assist off-site users with VPN connectivity, Multi-Factor Authentication (MFA), and remote desktop connections.</li><li>Knowledge Base: Create and update technical documentation, knowledge base articles, and user guides to support self-service and team cross-training.</li><li>Collaboration: Escalate complex issues to Tier 3 infrastructure or security teams while maintaining ownership of the user experience.</li><li>Audio/Visual: Assist with the setup and support of conference room technology for meetings and presentations.</li><li>Security Adherence: Ensure all end-user devices comply with security policies, including patch management and anti-virus updates.</li><li>Adhere to Incident, Problem, Configuration, and Change Management processes and agreed-upon service levels (SLAs).</li><li>Maven</li></ul><p><b>KNOWLEDGE &amp; EXPERIENCE</b></p><ul><li>Proven experience in a Desktop Support, Help Desk, or Service Desk role (1-3 years preferred).</li><li>Operating Systems: Strong working knowledge of Microsoft Windows 11 Enterprise environments.</li><li>Ticketing Systems: Experience using ITSM tools to document and track support requests (e.g., Atlassian Jira Service Management, ServiceNow, or similar).</li><li>Identity Management: Experience with Active Directory Users and Computers (ADUC) and Azure Active Directory for user and group management.</li><li>Remote Tools: Proficiency with remote support tools (e.g., RDP, TeamViewer, Bomgar, SCCM Remote Control).</li><li>Networking Basics: Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN) to troubleshoot connectivity issues.</li><li>Security Tools: Experience supporting Multi-Factor Authentication (MFA) and security tokens (e.g., Cisco Duo, SafeNet, MobilePass).</li><li>Imaging &amp; Software Deployment: Familiarity with automated computer imaging and deployment technologies (e.g., SCCM, MECM, Intune, or MDT).</li><li>Peripherals: Hands-on experience troubleshooting network printers, scanners, and docking stations.</li><li>Scripting: Basic understanding of PowerShell for task automation is a plus.</li><li>Knowledge of applicable data security/privacy policies (PII handling).</li></ul><p><b>PERSONAL ATTRIBUTES</b></p><ul><li>Strong commitment to and passion for customer service; ability to remain calm and professional under pressure.</li><li>Excellent written and oral communication skills; ability to communicate technical ideas in user-friendly language.</li><li>Excellent listening and interpersonal skills.</li><li>Demonstrated problem-resolution and analytical/critical thinking skills.</li><li>Keen attention to detail.</li><li>Highly self-motivated and directed.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>Experience working in a team-oriented, collaborative environment.</li><li>Adaptability: Willingness to learn new technologies and processes as the environment evolves.</li></ul><p><b>Required:</b><br/>1-3 year of proven experience in a Desktop Support, Help Desk, or Service Desk role</p><p><b>Preferred Skills:</b><br/>Ticketing Systems: Experience using ITSM tools to document and track support requests (e.g., Atlassian Jira Service Management, ServiceNow, or similar).<br/>Experience with Active Directory Users and Computers (ADUC)<br/>Remote Tools: Proficiency with remote support tools (e.g., RDP, TeamViewer, Bomgar, SCCM Remote Control)</p><p>Pay: $34.88 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Work Location: In person</p>

Eastman Credit Union

<div><div><p><b>Eastman Credit Union is now hiring a Service Desk Specialist!
</b></p><p><b>Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
</b></p><p><b>Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.</b></p>
<p><b>
Summary:</b> Provide first level technical support for ECU staff. The Service Desk Specialist will gather data and provide initial response for reported issues and, if unable to resolve, follow escalation protocols to the proper I/T Operations support teams. Identify and manage risks within the department.</p>
Essential Duties and Responsibilities include the following. Other duties may be assigned.</div>
<div></div><div><b>Position Responsibilities:
</b><br>
<ul><li>Apply working knowledge of PC software and hardware, operating system, and network services to provide technical end user support via email, phone, and desk-side assistance.</li><li>Schedule, process, and validate daily automated clearing house and batch processing.</li><li>Interact with I/T Operations support staff to restore service and/or identify and correct reported issues.</li><li>Acquire, implement, and configure new and existing hardware/software.</li><li>Document incident information into ECU's designated ticketing system.</li><li>Monitor system availability and performance.</li><li>Assist with desktop infrastructure implementation and configuration related to workstation/office moves.</li><li>Assist end users with issues and new product deployments related to ECU's corporate mobile device technologies.</li><li>Serve as a member or leader of various ECU and/or special project teams.</li></ul></div>
<div></div><div><b>Required Skills:</b><br>
<ul><li>Self-motivated individual with the ability to prioritize, meet deadlines, and manage changing priorities.</li><li>Excellent organization skills and strong aptitude for attention to detail.</li><li>Hands-on experience troubleshooting and resolving IT equipment and software related issues. Experience with banking and financial applications desired.</li><li>Proven customer service/support experience.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work individually and within a group.</li><li>Excellent verbal and written communication skills.</li></ul></div>
<div><br>
<b>Required Experience:
</b></div><ul><li>Associates degree in Computer Science, Information Technology, related IT discipline or equivalent work experience. Bachelor's degree preferred.</li><li>2+ years' experience in Information Technology or customer service related fields preferred.</li><li>Experience with Microsoft products and services. Microsoft and A+ certifications preferred.</li></ul>
Requirements: Service Desk Specialist</div>

Service Desk Specialist

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