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customer experience specialist

it specialist

Hudl Statsbomb

<div>
 
 
 Our Company:
 
 
 
 
 
 
 Statsbomb was founded in January 2017 to provide data, analytics, and consultancy to football clubs, media, and sports betting companies. Statsbomb continually undertake new research and is well-known in the analytics industry for providing unique insights into the game of football. We have developed our own proprietary industry-leading data collection and analytics software with a user-friendly high-vis front end.
 
 
 
 
 
 In August 2024, we became Hudl Statsbomb as we were acquired by Hudl, the world's leading provider of cloud-based technology connecting video and data for the sports industry. The combination of Statsbomb's advanced data sets, innovative visualizations and powerful user interface and Hudl's integrated suite of video and data solutions will strengthen key workflows and provide deeper actionable insights to sports teams around the world.
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 <ul>
 <li>
 Install, configure, and maintain hardware and software systems
 </li>
 <li>
 Monitor system performance and troubleshoot issues
 </li>
 <li>
 Ensure network security and data protection
 </li>
 <li>
 Manage user accounts, permissions, and access controls
 </li>
 <li>
 Provide technical support and training to staff
 </li>
 <li>
 Maintain inventory of all equipment, software, and licenses
 </li>
 <li>
 Implement and manage backup and disaster recovery plans
 </li>
 <li>
 Stay updated with the latest industry trends and technologies
 </li>
 </ul>
 
 
 
 
 Education &amp; Certificate:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 Relevant certifications (e.g., CompTIA A+, N+, MCSA ,Firewalls,Linux) is preferred
 </li>
 </ul>
 
 
 
 
 Experience &amp; other qualifications:
 
 
 
 
 <ul>
 <li>
 2-3 years of experience in IT support or a similar role
 </li>
 <li>
 Proven experience with network management and system admin support
 </li>
 <li>
 Knowledge of IT infrastructure, hardware, and software (Okta,Gsuite,Ms365,intune,)
 </li>
 </ul>
 
 
 
 
 Soft skills:
 
 
 
 
 <ul>
 <li>
 Effective communication skills
 </li>
 <li>
 Customer service orientation
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Ability to manage time and prioritize tasks
 </li>
 </ul>
 
 
 
 
 Technical Skills:
 
 
 
 
 <ul>
 <li>
 Proficiency in network and system administration
 </li>
 <li>
 Knowledge of operating systems (Windows Server, Linux, macOS)
 </li>
 <li>
 Experience with virtualization technologies (VMware, Hyper-V, ESXi)
 </li>
 <li>
 Familiarity with cloud services (AWS, Azure)
 </li>
 </ul>
 
 
</div>

IT Specialist

Atlas Copco

<div>
 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
 
 
 
 Join us on our journey for a better tomorrow.
 
 
 
 
 Mission
 
 
 
 To deliver exceptional technical support, strategic vendor management, and collaborative business partnership, ensuring the reliability, security, and efficiency of our IT infrastructure. Through proactive problem-solving, effective communication, and continuous improvement,
 
 
 Responding and resolving the support requests and service tickets that cannot be managed remotely or require in-depth technical knowledge
 
 
 You will report to the MENA IT Team Leader.
 
 
 
 To succeed, you will need
 
 
 
 <ul>
 <li>
 Responsibilities
 </li>
 <ul>
 <li>
 To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications
 </li>
 <li>
 Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly
 </li>
 <li>
 Act on incidents which are approaching or have reached the point of breaching our service level agreements
 </li>
 <li>
 Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
 </li>
 <li>
 Hands-on practice on Microsoft Power platform services including Power automate and power app
 </li>
 <li>
 Microsoft SharePoint online administration (Intermediate level)
 </li>
 <li>
 Mobile devices support including the mobile device management
 </li>
 <li>
 Provide hands on support to our specialist team with server, network, and telephony infrastructure
 </li>
 <li>
 Maintain Asset Management database in ServiceNow with accurate records of IT assets
 </li>
 <li>
 Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition
 </li>
 <li>
 Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency
 </li>
 <li>
 To be fully compliant to IT Security guidelines, procedures &amp; policies referring to Atlas Copco Way
 </li>
 <li>
 Manage vendor relationships to ensure timely delivery and quality of service
 </li>
 <li>
 Communicate effectively with stakeholders to ensure alignment of IT services with business objectives
 </li>
 <li>
 Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.
 </li>
 <li>
 Ensuring the same level of support for the main office in Cairo and Alexandria branch as well as regional distributors and any future expansion
 </li>
 <li>
 Working location is Cairo, Egypt
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Skill / Experience requirements
 </li>
 <ul>
 <li>
 Minimum of 02 years&rsquo; experience in similar role
 </li>
 <li>
 Customer focused and business oriented
 </li>
 <li>
 You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously
 </li>
 <li>
 Effective communication and interpersonal skill
 </li>
 <li>
 Analytical and enjoy solving problems in a complex environment
 </li>
 <li>
 Willing to research, learn and find solutions and can quickly understand new technology and processes
 </li>
 <li>
 Strong knowledge of computer hardware, software, and network systems.
 </li>
 <li>
 Troubleshooting PC&rsquo;s, laptops (Dell and HP experience)
 </li>
 <li>
 Mobile devices management and support
 </li>
 <li>
 Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive &amp; SharePoint
 </li>
 <li>
 Experience with vendor management and project participation is a plus
 </li>
 <li>
 Experience working in a global or multi-site environment
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Knowledge / Educational requirements
 </li>
 <ul>
 <li>
 University degree or equivalent competence gained through experience
 </li>
 <li>
 Fluency in English &amp; Arabic (Speaking and writing).
 </li>
 <li>
 ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable
 </li>
 <li>
 Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus
 
 </li>
 </ul>
 </ul>
 
 Diverse by nature and inclusive by choice
 
 
 
 Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
</div>

IT Support Specialist

TECEZE

<div>
 
 
 Title: IT Support Specialist
 
 
 
 
 
 
 
 Location: Cairo, Egypt
 
 
 
 
 
 
 
 Duration:
 
 12 Months - extendable
 
 
 
 
 
 
 SOW:
 
 
 
 
 
 <ul>
 <li>
 Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
 </li>
 <li>
 High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
 </li>
 <li>
 Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
 </li>
 <li>
 Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
 </li>
 <li>
 Network understanding &amp; troubleshooting skills.
 </li>
 <li>
 Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
 </li>
 <li>
 Experience in OS installation, handling OS related issues and troubleshooting of issues.
 </li>
 <li>
 Experience in patches and package installation &amp; troubleshooting.
 </li>
 <li>
 Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance &amp; management of Non Network devices such as CCTV Camera, humidity sensors.
 </li>
 <li>
 Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches &amp; feature packs etc.
 </li>
 <li>
 Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
 </li>
 <li>
 Ability to trouble shoot printer issues and file restorations etc.
 </li>
 <li>
 Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
 </li>
 <li>
 Proven experience effectively communicating issues/challenges and solutions to the business.
 </li>
 <li>
 Strong understanding and demonstrated experience working within the Managed Service Operation.
 </li>
 <li>
 Excellent English communication skills, both written and oral and analytical skills.
 </li>
 <li>
 Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
 </li>
 <li>
 Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
 </li>
 <li>
 Housekeeping activities such as space reclamation, profiles archiving
 </li>
 </ul>
 
 
</div>

Bosta

<div>
 Company Overview:
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 
 
 
 Our Engineering
 
 
 
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 
 
 
 About the Role:
 
 
 
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 
 
 
 Here's what you'll be doing at Bosta.
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Junior IT Support Specialist

Shift Twice LLC

<div>
 🚀
 
 We&rsquo;re hiring &mdash; Sales Specialist | Cairo (Hybrid)
 
 
 Shift Twice is expanding! We&rsquo;re looking for a
 
 Sales Specialist
 
 to join our team and drive growth for our
 
 IT &amp; ERP solutions
 
 in the Egyptian market.
 
 
 If you&rsquo;re passionate about
 
 technology sales
 
 , have strong
 
 B2B experience
 
 , and love closing deals &mdash; this role is for you!
 
 
 What You&rsquo;ll Do:
 
 <ul>
 <li>
 Identify, approach, and manage potential B2B clients.
 </li>
 <li>
 Present and promote our
 
 IT &amp; ERP services
 
 to decision-makers.
 </li>
 <li>
 Handle the
 
 full sales cycle
 
 &mdash; from prospecting and demos to negotiation and closing.
 </li>
 <li>
 Maintain excellent client relationships and achieve monthly targets.
 </li>
 <li>
 Collaborate with internal teams to ensure customer satisfaction.
 </li>
 </ul>
 
 What You&rsquo;ll Need:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 2&ndash;4 years of proven experience in
 
 B2B or IT solution sales
 
 .
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Target-driven, proactive, and self-motivated.
 </li>
 <li>
 Familiarity with ERP, SaaS, or technology services is a plus.
 </li>
 </ul>
 
 Work Conditions:
 
 
 📍 Full-time | Hybrid &mdash; Cairo, Egypt
 
 
 Join a team that&rsquo;s reshaping how businesses use
 
 IT &amp; ERP technology
 
 to grow.
 
 
 
 
 <ul>
 <li>
 
 #Sales #Hiring #ERP #ITSolutions #BusinessDevelopment #B2B #AccountManagement #SaaS #CairoJobs #EgyptJobs #HybridWork #ShiftTwice
 
 </li>
 </ul>
</div>

Sales Specialist

Henkel

<div>
 
 About This Position
 
 
 
 This position is part of the Global Business Solutions (GBS+), IT Department, supporting Henkel&rsquo;s Adhesive Technologies innovations. The position combines IT expertise with a strong understanding of chemistry, enabling seamless collaboration between technology and product innovation.
 
 
 
 Your Role
 
 
 
 <ul>
 <li>
 Steers projects and activities independently for and with other remote Henkel adhesives innovation locations &amp; Global central IT team.
 </li>
 <li>
 Pilot advanced tools &amp; technologies (cloud services) to design, build and run data-driven solutions contributing to digitalization strategy.
 </li>
 <li>
 Work with stakeholders to identify bottlenecks in existing processes and opportunities to leverage advanced analytics.
 </li>
 <li>
 Responsible for extracting data by various means, data cleansing (manually, semi-automatically, automatically)
 </li>
 <li>
 Performs data pre-processing routines for data ingestion &amp; data reconciliation across systems.
 </li>
 <li>
 Generate Insights and building dashboards using different methods, tools, and platforms while integrating existing and new data sources into the purchasing universe.
 
 
 </li>
 </ul>
 
 YOUR SKILLS
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Network Engineering, Business informatics, Chemistry or any relevant study (background in Chemistry is considered a strong advantage)
 </li>
 <li>
 1-3 years of relevant work experience and good to have Chemistry background
 </li>
 <li>
 Proficient experience using statistical analysis (Python and SQL)
 </li>
 <li>
 Mandatory Experience in Data Visualization (Power BI)
 </li>
 <li>
 Preferrable experience in Microsoft Azure (DevOps, machine learning, data bricks, etc.) &amp; SAP Processes
 </li>
 <li>
 Fluent English speaker with excellent communication skills and teamwork abilities
 </li>
 <li>
 Proficient user of MS Office applications (Word, Excel, and PowerPoint)
 
 
 </li>
 </ul>
 Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, and mindsets.
</div>

Innovation Data Analyst

Hilton

<div>
 A Social Media Specialist is the point of contact for all things social, including Online Reputation Management, content, strategy, and the daily upkeep of active social channels.
 
 
 
 What will I be doing?
 
 
 
 A Social Media Specialist is the point of contact for all things social, including Online Reputation Management, content, strategy, and the daily upkeep of active social channels.
 
 
 
 What will I be doing?
 
 
 
 <ul>
 <li>
 Develop, implement, and manage social media strategies to increase brand awareness, engagement, and conversions.
 </li>
 <li>
 Plan and execute creative content for social media channels (Facebook, Instagram, LinkedIn, etc.) including posts, stories, and reels.
 </li>
 <li>
 Organize and conduct photoshoots for hotel, events, and campaigns to create high-quality visual content.
 </li>
 <li>
 Collaborate with the design team to ensure brand consistency across all online platforms.
 </li>
 <li>
 Manage and optimize company presence on e-commerce platforms (such as Booking, TripAdvisor, Expedia, etc.).
 </li>
 <li>
 Monitor, analyze, and report on performance metrics to improve content strategies.
 </li>
 <li>
 Stay updated with social media trends, tools, and best practices to keep the brand competitive and engaging.
 </li>
 <li>
 Engage with the online community, respond to comments/messages, and build strong digital customer relationships.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Social Media Specialist serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
 
 
 To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, or related field.
 </li>
 <li>
 Proven experience as a Social Media Specialist or similar role.
 </li>
 <li>
 Strong skills in content creation (photo, video, and copywriting).
 </li>
 <li>
 Experience in photoshoot planning and execution (basic photography and videography skills).
 </li>
 <li>
 Knowledge and experience in managing e-commerce platforms.
 </li>
 <li>
 Proficiency in social media management tools and analytics.
 </li>
 <li>
 Creative mindset with attention to detail.
 </li>
 <li>
 Strong communication and organizational skills.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Pyramids Golf Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales and Marketing
</div>

Social Media Specialist

Explore 360+ It specialist in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

360 it specialist jobs IN Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

IT Specialist

IT Support Specialist

IT Support Specialist

Junior IT Support Specialist

Sales Specialist

Innovation Data Analyst

Social Media Specialist