it support analyst level iii

FGK Back Office Services Pvt Ltd

A well-established London based IT company provides exceptional IT support to a range of small businesses who are predominantly in the UK supporting the financial sector.We pride ourselves on learning and understanding the needs of our clients, enabling us to give them excellent service. It goes without saying that you will need to have strong communication skills otherwise the technical knowledge you have will be wasted!Our clients expect you to have all the usual technical knowledge they would expect from a company like ours whilst also understanding the demands of businesses that operate in a regulated environment. Your attention to detail, strict confidentiality, good organisational skills, excellent technical knowledge and a desire to help clients with their IT related issues will enable you to succeed in this role.The company was started 11 years ago and has developed a strong reputation with our clients for great service coupled with embracing up to date IT solutions.We are looking for an experienced IT Support Analyst who can operate Level 3 support, providing efficient, proactive, and expert-level service. Having the experience to help us give our clients the support experience they need and to develop our business. Have excellent spoken English, studies taken in English. Very good understanding of Microsoft 365 services and but not essential ESET Security Services. Excellent knowledge in PC repairs/Build.An excellent level of English is a pre-requisite for this role.The IT Support Analyst will be responsible for the following tasks:<ul><li>Handle complex, unresolved issues escalated by Level 1 and Level 2 support.</li><li>Conduct root cause analysis for recurring or critical technical problems.</li><li>Administer and troubleshoot:</li></ul>o Windows Server environments (2016&ndash;2022)o Active Directory, Group Policy Objects, DNS/DHCP, and Windows Server roles (e.g., File Services, Remote Access)<ul><li>Design, implement, and maintain virtual environments (e.g., Hyper-V, VMware, or cloud-hosted VMs).</li><li>Managing and Administrating O365 All Admin Centre&rsquo;s for Internal Company and Clients as well.</li><li>Manage Azure AD sync, hybrid identity issues, and conditional access policies.</li><li>Maintain SharePoint platform and creating and managing sites.</li><li>Support and troubleshoot Microsoft Intune, Endpoint Manager, or other RMM tools.</li><li>Monitor and manage backup systems, EDR platforms, and infrastructure alerts.</li><li>Support and troubleshoot M365 security &amp; compliance features (e.g., DLP, retention, auditing).</li><li>Deploy tools and applications across the organization to protect all machines from malware and external threats.</li><li>Write and deploy PowerShell scripts or automation workflows to streamline support tasks.</li><li>Participate in change management processes, such as system upgrades and application rollouts.</li><li>Provide mentorship and guidance to junior support team members.</li></ul>Required Qualification &amp; Skills <ul><li>Graduate in related discipline, Information Technology, Computer Science</li><li>Prior experience of 5 years performing IT Support functions at level 3 in a remote working environment.</li><li>Strong knowledge of operating systems and networks, advanced tools and applications.</li><li>Strong problem solving, time management and communication skills.</li></ul>Other Information<ul><li>Timing: Winter: 10:00 AM to 07:00PM Summer: 09:00 Am to 06:00PM.</li><li>Working Days: From Monday to Friday.</li><li>Location Preference: Rawalpindi &amp; Islamabad</li></ul>If you believe your background meets the criteria, please visit to www.manageoutsource.com/careers and submit your CV with a cover letter.Job Type: Full-timeLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

IT Support Analyst - Level III

PMCL-JAZZ (Formerly known as Mobilink)

<div>Grade Level: Contractual ( 1 year)
Location: Islamabad, Pakistan
Last date to apply: 4th January 2026
What is Investigations Analyst? (1 year renewable contract)
We are looking for a junior to mid-level professional to support our Compliance Investigations function and will be based in Islamabad, Pakistan. This role is an opportunity to work closely with Veon HQ Investigations team and play a critical part in strengthening our compliance program, risk management, data reporting, and automation capabilities.
You will be responsible for driving efficiency through reporting, dashboards and automation, ensuring the accuracy of various dashboards, initiatives and enabling insights that directly support decision-making. 
 
 
What does Investigations Analyst do?<ul>
<li>
Organizing interaction with other departments of the company to obtain data required for the conduct of corporate investigations</li>
<li>Preparing reports based on the results of corporate investigations</li>
<li>Support in managing speak up hotline</li>
<li>Support in managing invoices related to Business Partners and Vendors</li>
<li>Coordinate with different Operating Companies to collect, validate, and consolidate compliance-related data / information
</li><li>Design, implement, and automate compliance reports/ use of AI for timely and accurate delivery
</li><li>Develop impactful dashboards that enhance visibility and monitoring of compliance activities within the department
</li><li>Deliver daily operational support to the Head of Investigations &amp; Senior Manager Investigations, ensuring seamless execution of compliance activities across functions.
</li></ul>Facilitate coordination, documentation, and follow-up on compliance initiatives, audits, and risk mitigation efforts.
Requirements
What does it take to be an Investigations Analyst?<ul>
<li>
Strong IT proficiency with a focus on data handling, automation, and dashboard/report development (Power Automate, Excel or similar tools).
</li><li>Excellent presentation and report writing skills with the ability to simplify complex data.
</li><li>Strong organizational skills and the ability to manage multiple tasks under tight deadlines.
</li>A positive, solution-oriented attitude with the ability to work both independently and collaboratively in an international environment. 
<li>
 
</li></ul>Qualifications &amp; Experience
<ul><li>Minimum education: Bachelor's degree (preferably in Data Analytics, Business Administration, Audit or related field)
</li><li>Prior experience in audit, compliance, investigations, reporting, or data analysis roles will be considered a plus point
</li><li>Fluent in spoken and written English for clear interaction with clients, vendors, and internal teams.</li>
<li>Mandatory advanced knowledge of MS Office, Excel, and PowerPoint.</li>
</ul>
Benefits
Why join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Analyst Investigation HQ

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Services Operations Analyst, you will play a key role in supporting operational excellence across our services organization. This role focuses on analyzing data, improving order and service delivery processes, managing internal and client-facing reports, and enhancing operational workflows. You will contribute to customer satisfaction and operational efficiency by providing data-driven insights, tracking performance against SLAs, and supporting cross-functional collaboration.
 
 
 
 What You&rsquo;ll Do As a Services Operations Analyst
 
 
 
 Employees employed in the role of Services Operations Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Key Responsibilities
 
 
 
 Operations &amp; Order Management
 
 
 <ul>
 <li>
 Analyze and process service orders and quotes accurately and in a timely manner.
 </li>
 <li>
 Monitor open orders and ensure follow-up for timely fulfillment and resolution.
 </li>
 <li>
 Track and report on SLA performance for quotes and order processing.
 </li>
 <li>
 Identify delays and process bottlenecks; recommend and implement improvements.
 
 
 </li>
 </ul>
 Data &amp; Reporting
 
 
 <ul>
 <li>
 Generate operational and customer-specific reports on a regular basis.
 </li>
 <li>
 Ensure the accuracy, clarity, and timeliness of reports shared with internal and external stakeholders.
 </li>
 <li>
 Analyze historical data and trends to identify service performance gaps and improvement areas.
 </li>
 <li>
 Maintain and enhance reporting dashboards in collaboration with Sales and Enterprise Operations.
 
 
 </li>
 </ul>
 Customer &amp; Sales Support
 
 
 <ul>
 <li>
 Support Sales and Customer teams by delivering operational insights and data.
 </li>
 <li>
 Act as a key point of contact for inquiries related to order status, quote tracking, and reporting.
 </li>
 <li>
 Address service-related issues proactively and escalate when necessary.
 </li>
 <li>
 Ensure alignment with SLAs and customer expectations at every interaction point.
 
 
 </li>
 </ul>
 Sourcing &amp; Catalog Management
 
 
 <ul>
 <li>
 Manage sourcing and fulfillment of off-catalog customer requests.
 </li>
 <li>
 Ensure accuracy and updates of custom catalogs on internal systems (e.g., Zones Connect).
 </li>
 <li>
 Coordinate with internal teams for inventory allocations and customer-specific software agreements.
 
 
 </li>
 </ul>
 Project Coordination
 
 
 <ul>
 <li>
 Collaborate with the PMO or Enterprise Operations for new customer rollouts or service initiatives.
 </li>
 <li>
 Support the planning and execution of account-level service initiatives.
 </li>
 <li>
 Identify opportunities to automate and streamline service delivery processes.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
 </li>
 <li>
 2&ndash;3 years of experience in service operations, order management, or business analysis roles.
 </li>
 <li>
 Proven analytical skills with the ability to interpret data and trends.
 </li>
 <li>
 Strong proficiency in Microsoft Excel and reporting tools.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently, prioritize tasks, and meet tight deadlines.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Experience in enterprise-level sales or services operations is a plus.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with CRM and ERP systems (e.g., Salesforce, NetSuite, etc.).
 </li>
 <li>
 Familiarity with SLA tracking and performance measurement.
 </li>
 <li>
 Knowledge of software/service contracts and catalog management.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 PM to 6:00 AM (Pk Time)
</div>

Services Operations Analyst

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
As a Services Operations Analyst, you will play a key role in supporting operational excellence across our services organization. This role focuses on analyzing data, improving order and service delivery processes, managing internal and client-facing reports, and enhancing operational workflows. You will contribute to customer satisfaction and operational efficiency by providing data-driven insights, tracking performance against SLAs, and supporting cross-functional collaboration.
What you&rsquo;ll do as a Services Operations Analyst:
Employees employed in the role of Services Operations Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities:
Operations &amp; Order Management<ul><li>
Analyze and process service orders and quotes accurately and in a timely manner.</li><li>
Monitor open orders and ensure follow-up for timely fulfillment and resolution.</li><li>
Track and report on SLA performance for quotes and order processing.</li><li>
Identify delays and process bottlenecks; recommend and implement improvements.</li></ul>
Data &amp; Reporting<ul><li>
Generate operational and customer-specific reports on a regular basis.</li><li>
Ensure the accuracy, clarity, and timeliness of reports shared with internal and external stakeholders.</li><li>
Analyze historical data and trends to identify service performance gaps and improvement areas.</li><li>
Maintain and enhance reporting dashboards in collaboration with Sales and Enterprise Operations.</li></ul>
Customer &amp; Sales Support<ul><li>
Support Sales and Customer teams by delivering operational insights and data.</li><li>
Act as a key point of contact for inquiries related to order status, quote tracking, and reporting.</li><li>
Address service-related issues proactively and escalate when necessary.</li><li>
Ensure alignment with SLAs and customer expectations at every interaction point.</li></ul>
Sourcing &amp; Catalog Management<ul><li>
Manage sourcing and fulfillment of off-catalog customer requests.</li><li>
Ensure accuracy and updates of custom catalogs on internal systems (e.g., Zones Connect).</li><li>
Coordinate with internal teams for inventory allocations and customer-specific software agreements.</li></ul>
Project Coordination<ul><li>
Collaborate with the PMO or Enterprise Operations for new customer rollouts or service initiatives.</li><li>
Support the planning and execution of account-level service initiatives.</li><li>
Identify opportunities to automate and streamline service delivery processes.</li></ul>
What You Will Bring to the Team:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.</li><li>
2&ndash;3 years of experience in service operations, order management, or business analysis roles.</li><li>
Proven analytical skills with the ability to interpret data and trends.</li><li>
Strong proficiency in Microsoft Excel and reporting tools.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work independently, prioritize tasks, and meet tight deadlines.</li><li>
Strong organizational and problem-solving abilities.</li><li>
Experience in enterprise-level sales or services operations is a plus.</li></ul>
Preferred Skills:<ul><li>
Experience with CRM and ERP systems (e.g., Salesforce, NetSuite, etc.).</li><li>
Familiarity with SLA tracking and performance measurement.</li><li>
Knowledge of software/service contracts and catalog management.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 9:00 PM to 6:00 AM (Pk Time)</div>

S&P Global

About the Role: 
Grade Level (for internal use): 07
 
The Role: 
S&P Global Market Intelligence is seeking an Analyst for our NFC client support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, custom research, produce client-facing webinars.
 
As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.
 
The Impact: 
The NFC Client Operations team is the main touchpoint for most of our APAC TMT, Energy & Metals sector focused clients. As an Analyst, you serve as the “face” of the company. Going above and beyond in our service offering is where this team adds value.
 
If selected for the NFC Client Support role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
 
The Career Opportunity: 
If you’re a self-starter who’s ready for the challenge of becoming a subject matter expert on the S&P Global Media product offerings, this could be the right opportunity for you. Over time, the Analyst will take on additional responsibilities, including writing data dispatches, fulfilling data requests from our internal News team, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role as an NFC Client Support Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.
 
The Team / The Business: 
To ensure that our clients have partners to support them in their success, S&P Global’s Client Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.
 
Requirements: 
Strong problem solving/critical thinking skills
 Passion for client support
 Attention to detail and ability to multi-task
 Excellent verbal and written communication skills
 Microsoft Excel skills
 
Our Hiring Manager says: 
We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up. We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you don’t have a thirst to be continuously learning and being involved in various projects, this job is not for you.
 
The Role: 
S&P Global Market Intelligence is seeking an Analyst for our NFC client support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, custom research, produce client-facing webinars.
 
As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.
 
The Impact: 
The NFC Client Operations team is the main touchpoint for most of our APAC TMT, Energy & Metals sector focused clients. As an Analyst, you serve as the “face” of the company. Going above and beyond in our service offering is where this team adds value.
 
If selected for the NFC Client Support role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
 
The Career Opportunity: 
If you’re a self-starter who’s ready for the challenge of becoming a subject matter expert on the S&P Global Media product offerings, this could be the right opportunity for you. Over time, the Analyst will take on additional responsibilities, including writing data dispatches, fulfilling data requests from our internal News team, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role as an NFC Client Support Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.
 
The Team / The Business: 
To ensure that our clients have partners to support them in their success, S&P Global’s Client Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.
 
Requirements: 
Strong problem solving/critical thinking skills
 Passion for client support
 Attention to detail and ability to multi-task
 Excellent verbal and written communication skills
 Microsoft Excel skills
 
Our Hiring Manager says: 
We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up. We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you don’t have a thirst to be continuously learning and being involved in various projects, this job is not for you.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
Job ID: 323673
 Posted On: 2025-12-22
 Location: Islamabad, Pakistan

Associate, Client Support (NFC)

CREDIT INFORMATION SERVICES PVT. LIMITED

Job Title: Business Analyst Location: Islamabad Company: TeReSol (Pvt.) Ltd.Job Overview:TeReSol (Pvt.) Ltd. is seeking a motivated and detail-oriented Business Analyst to serve as a liaison between business stakeholders and technical teams. The selected candidate will be responsible for gathering, analyzing, and documenting business requirements and translating them into effective technical solutions. This role requires strong analytical skills, excellent English communication, and hands-on experience in IT-driven environments.Key Responsibilities:<ul><li>Gather, analyze, and document business requirements from internal and external stakeholders.</li><li>Translate business needs into clear functional requirements, user stories, and process flows.</li><li>Collaborate closely with development, QA, technical, and project management teams to ensure accurate implementation.</li><li>Prepare and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and use-case diagrams.</li><li>Support solution design by validating requirements against business objectives.</li><li>Participate in client meetings, workshops, and requirement-gathering sessions.</li><li>Assist in project planning, execution, validation, and stakeholder sign-off.</li><li>Identify gaps, risks, and opportunities for improvement in existing business processes.</li><li>Ensure proper documentation, version control, and traceability throughout the project lifecycle.</li></ul>Required Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Computer Science, Engineering, or a related field.</li><li>2&ndash;3 years of proven experience as a Business Analyst in an IT or technology-driven organization.</li><li>Excellent verbal and written English communication skills.</li><li>Strong analytical, documentation, and problem-solving abilities.</li><li>Hands-on experience with requirement-gathering tools and documentation techniques.</li><li>Ability to manage multiple requirements and priorities simultaneously.</li></ul>How to Apply: Interested candidates are requested to send their updated CV to hr@teresol.com, mentioning &ldquo;Business Analyst&rdquo; in the subject line.Job Type: Full-timePay: Rs150,000.00 - Rs160,000.00 per monthWork Location: In person

Business Analyst

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 07
 
 
 
 The Role
 
 
 
 S&amp;P Global Market Intelligence is seeking an
 
 Analyst
 
 for our Technology, Media &amp; Telecommunications (TMT) product support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, meet research needs and occasionally produce client-facing webinars.
 
 
 As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&amp;P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.
 
 
 
 The Impact
 
 
 
 The TMT Product Operations team is the main touchpoint for most of our Media sector focused clients. As an Analyst, you serve as the &ldquo;face&rdquo; of the company. Going above and beyond in our service offering is where this team adds value.
 
 
 If selected for the TMT Analyst role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
 
 
 
 The Career Opportunity
 
 
 
 If you&rsquo;re a self-starter who&rsquo;s ready for the challenge of becoming a subject matter expert on the S&amp;P Global Media product offerings, this could be the right opportunity for you. Over time, the Analyst will take on additional responsibilities within the team, including working with our internal research and editorial teams, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role as a Product Operations Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&amp;P Global.
 
 
 
 The Team / The Business
 
 
 
 To ensure that our clients have partners to support them in their success, S&amp;P Global&rsquo;s Product Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong problem solving/critical thinking skills
 </li>
 <li>
 Passion for client support
 </li>
 <li>
 Attention to detail and ability to multi-task
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Microsoft Excel skills
 
 
 </li>
 </ul>
 
 Our Hiring Manager Says
 
 
 
 We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up (Media was the top industry for surveys scores last year). We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you don&rsquo;t have a thirst to be continuously learning about the industry and keeping up to date on recent events and the major players, this job is not for you.
 
 
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 323466
 
 
 
 Posted On:
 
 2025-12-22
 
 
 
 Location:
 
 Islamabad, Pakistan
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