it support

CS Wind America

General Purpose: Under the direction of the IT Manager, IT Support will provide technical support and assistance to ensure the smooth operation of the company's information technology systems and infrastructure.Responsibilities:&middot; Assist in the installation, configuration, and maintenance of hardware and software systems, including but not limited to computers, servers, networks, and peripherals.&middot; Provide technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems in a timely manner.&middot; Assist in the setup and maintenance of user accounts, email systems, and access rights in accordance with company policies.&middot; Assist in the implementation and enforcement of IT security protocols, including antivirus software, firewalls, and data encryption measures.&middot; Assist in the documentation of IT systems, processes, and procedures to ensure compliance with regulatory requirements and industry best practices.&middot; Assist in the procurement of IT equipment and software licenses, including researching vendors, obtaining quotes, and processing purchase orders.&middot; Assist in the planning and execution of IT projects, including system upgrades, migrations, and expansions.&middot; Stay updated on emerging technologies and industry trends to provide recommendations for improving IT systems and infrastructure.Education, Training, and Skills Required:&middot; Bachelor's degree in Information Technology, Computer Science, or related field preferred.&middot; Previous experience in an IT support role or relevant internship experience preferred.&middot; Knowledge of computer hardware, software, and networking fundamentals.&middot; Familiarity with Microsoft Office Suite and other productivity software.&middot; Strong problem-solving skills and attention to detail.&middot; Excellent communication and interpersonal skills.&middot; Ability to work independently and as part of a team.&middot; Ability to prioritize tasks and manage time effectively.&middot; Willingness to learn and adapt to new technologies and processes.Main Competency: &middot; Ability to provide technical support with professionalism and patience.&middot; Strong attention to detail and accuracy in task execution.&middot; Effective communication skills, both written and verbal.&middot; Reliable attendance and punctuality.&middot; Ability to collaborate and interact with colleagues in a courteous manner.&middot; Commitment to completing responsibilities in a timely and quality manner.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to toxic or corrosive chemicals. The noise level in the work environment is usually moderate.**SALARY DEPENDS ON EXPERIENCE** Please do not call about this job postingEmployees are responsible to perform duties related to generating and storing hazardous waste in satellite accumulation areas. Must remain within regulatory and internal compliance when using, handling or segregating hazardous materials and waste.This Job Description is not intended to be a comprehensive list of the duties and responsibilities of this position, and the duties and responsibilities of this position may change without notice at the Company&rsquo;s sole discretion.Pay: $75,000.00 - $83,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

IT Support

Waad Education Company

<div>
 
 Waad Education
 
 is a specialized educational company in Jeddah, encompassing three schools: Dar Al Dhikr, Waad Academy, and Bloom Schools. Our mission is to employ top-tier educational solutions to foster a dynamic society where children thrive and parents and educators excel in delivering excellence.
 
 
 We are currently looking for an IT
 
 Support Specialist
 
 who is responsible for providing technical support and maintaining the school's IT systems, ensuring smooth operation of hardware, software, and network infrastructure. The role supports staff, students, and administrative functions to enhance the learning environment through reliable technology services.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or related field.
 </li>
 <li>
 1 - 3 years of experience in IT support (experience in education sector is preferred).
 </li>
 <li>
 Strong knowledge of Windows/Mac operating systems and basic networking.
 </li>
 <li>
 Familiarity with educational technologies (e.g., LMS platforms, smart boards).
 </li>
 <li>
 Basic understanding of cybersecurity principles.
 </li>
 <li>
 Good troubleshooting and problem-solving skills.
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 </ul>
</div>

Waad Education

<div>Waad Education is a specialized educational company in Jeddah, encompassing three schools: Dar Al Dhikr, Waad Academy, and Bloom Schools. Our mission is to employ top-tier educational solutions to foster a dynamic society where children thrive and parents and educators excel in delivering excellence.
We are currently looking for an IT Support Specialist who is responsible for providing technical support and maintaining the school&rsquo;s IT systems, ensuring smooth operation of hardware, software, and network infrastructure. The role supports staff, students, and administrative functions to enhance the learning environment through reliable technology services. 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
</li><li>1 - 3 years of experience in IT support (experience in education sector is preferred).
</li><li>Strong knowledge of Windows/Mac operating systems and basic networking.
</li><li>Familiarity with educational technologies (e.g., LMS platforms, smart boards).
</li><li>Basic understanding of cybersecurity principles.
</li><li>Good troubleshooting and problem-solving skills.
</li><li>Strong communication and interpersonal skills.</li></ul></div>

Waters Network

Responsibilities Resolve hardware, software, and network issues. Install, configure, and maintain computer systems, devices, and applications. Set up user accounts, permissions, and equipment for new hires. Monitor systems, log issues, and document solutions in ticketing systems. Support operating systems, email, productivity tools, and other business applications. Assist with updates, upgrades, and basic security practices.Requirements 1&ndash;3 years of experience in IT support, help desk, or desktop support. Familiarity with Windows and/or Mac operating systems. Knowledge of common business software such as Microsoft Office or Google Workspace. Strong problem-solving and communication skills. Ability to prioritize tasks and work in a fast-paced environmentالراتب المدفوع: QAR٥٠٫٠٠&nbsp;لكل ساعةموقع العمل: بشكل شخصي

WebPar IT Solutions LLC

Core ResponsibilitiesThe role can be broken down into three main areas: Reactive (fixing what&rsquo;s broken), Proactive (preventing issues), and Administrative (managing assets).1. Incident Management (Troubleshooting)<ul><li>Hardware: Diagnosing and repairing issues with desktops, laptops, printers, mobile devices, servers, and peripherals.</li><li>Software: Installing, updating, and troubleshooting operating systems (Windows, macOS, Linux) and business applications (Microsoft 365, Adobe, CRM software).</li><li>Networking: Troubleshooting connectivity issues, VPN access, Wi-Fi signals, and basic router/switch configurations.</li><li>Account Management: Resetting passwords, unlocking accounts, and managing user permissions in Active Directory or Azure AD.</li></ul>2. Customer Service &amp; Communication<ul><li>Ticketing System: Managing a queue of support tickets, prioritizing issues based on urgency (e.g., a single forgotten password vs. a whole office unable to work).</li><li>Remote &amp; Desk-side Support: Assisting users via phone, chat, remote desktop tools, or in person.</li><li>Documentation: Creating user guides (wikis) and documenting solutions in a knowledge base to reduce repeat issues.</li></ul>3. System Administration &amp; Maintenance<ul><li>Onboarding/Offboarding: Setting up new employee accounts and equipment (laptops, monitors, badges) and deactivating accounts for departing staff.</li><li>Asset Management: Tracking inventory of hardware and software licenses to ensure compliance.</li><li>Security: Ensuring endpoints meet security standards (installing antivirus, applying patches, enforcing multi-factor authentication).</li></ul>Required SkillsIT Support requires a hybrid of technical hard skills and soft skills.Technical:<ul><li>Operating Systems: Proficiency in Windows 10/11 and macOS; familiarity with Linux is a plus.</li><li>Active Directory: Managing users, groups, and organizational units.</li><li>Microsoft 365 / Google Workspace: Administering email, SharePoint/Drive, and Teams.</li><li>Networking Fundamentals: Understanding of DNS, DHCP, TCP/IP, and basic firewall concepts.</li><li>Hardware: Ability to replace RAM, hard drives, and troubleshoot physical failures.</li></ul>Soft Skills (Often more important than technical skills):<ul><li>Patience: Users are often frustrated; the ability to remain calm is critical.</li><li>Communication: Translating technical jargon into plain English so non-technical users understand the solution.</li><li>Problem Solving: The ability to search for answers (Google-fu) and think logically through layers of the OSI model to isolate faults.</li><li>Empathy: Understanding that a &quot;broken computer&quot; is preventing someone from doing their job.</li></ul>Job Types: Full-time, Part-timePay: RO9,000.000 - RO15,000.000 per yearExpected hours: 40.0 per weekWork Location: In person

Together

The IT Assistant Manager supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirementsKey Responsibilities<ul><li>Possess a strong understanding of D-Base and E-Sales software.</li><li>Allocate data to the sales team based on instructions from Country Head.</li><li>Perform data analysis and generate graphs and reports.</li><li>Update databases by adding new companies and campaigns as directed.</li><li>Download and upload business line call records weekly; coordinate with the network manager.</li><li>Prepare weekly and monthly reports for the sales team.</li><li>Monitor website performance and speed; suggest improvements if required.</li><li>Identify technical or operational issues and provide effective solutions.</li><li>Recommend improvements for systems and processes.</li><li>Train and update new interns on D-Base and E-Sales software.</li><li>Conduct regular training sessions for existing staff.</li><li>Understand the significance of dispatch processes and ensure proper execution.</li><li>Analyze the database for better solutions and improvements.</li><li>Perform any other tasks assigned by the HOD or management.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Strong knowledge of database management, reporting tools, and IT systems.</li><li>Proficiency in MS Office, particularly Excel and reporting functions.</li><li>Good problem-solving, communication, and coordination skills.</li><li>Strong organizational skills with the ability to manage multiple tasks.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Economic Group

We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, You will work closely with the Information Technology department to oversee and manage projects, from conceptualization through to design and implementation, including business analysis and processes mapping, user acceptance testing, training end users.Duties and Responsibilities&middot; Install and configure software and computer systems.&middot; Troubleshoot system &amp; network problems and diagnosing and solving hardware or software faults.&middot; Talk colleagues or clients through steps to help them resolve their technical problems.&middot; Maintain procedures and reports that provide technical support to the entire organization.&middot; Analyze records and logs to spot underlying trends and potential issues.&middot; Support the implementation of new solutions or applications.&middot; Establish accounts for new users and assist with password or login problems.&middot; Test, evaluate, and make decisions about new technology for the business.&middot; Participate in business-wide meetings to provide insight into technical requirements.&middot; Replace parts as required.&middot; Set up new users accounts and profiles and deal with password issues.&middot; Respond within agreed time limits to call outs.&middot; Work continuously on a task until completion.&middot; Prioritize and manage many open cases at one time.&middot; Conduct electrical safety checks on computer equipment.Qualifications&middot; Associate&rsquo;s or bachelor&rsquo;s degree in computer science or a related field.&middot; 5+ years of experience in a technical support role.&middot; Certifications are preferred.&middot; Working knowledge and expertise with a variety of software, hardware, and applications.&middot; Willingness to solve complicated problems and see projects through to completion.&middot; Analytical skills to study problems and records and identify solutions.&middot; Team-oriented attitude to help other colleagues and departments with technical problems.&middot; Strong interpersonal communication and relationship-building skills.&middot; Ability to manage time and effectively prioritize numerous projects at one timeJob Type: Full-timeWork Location: In person

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