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customer experience specialist

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customer support engineer, emea

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customer support manager

it support specialist

TECEZE

<div>
 
 
 Title: IT Support Specialist
 
 
 
 
 
 
 
 Location: Cairo, Egypt
 
 
 
 
 
 
 
 Duration:
 
 12 Months - extendable
 
 
 
 
 
 
 SOW:
 
 
 
 
 
 <ul>
 <li>
 Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
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 High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
 </li>
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 Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
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 Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
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 Network understanding &amp; troubleshooting skills.
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 Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
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 Experience in OS installation, handling OS related issues and troubleshooting of issues.
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 Experience in patches and package installation &amp; troubleshooting.
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 Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance &amp; management of Non Network devices such as CCTV Camera, humidity sensors.
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 Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches &amp; feature packs etc.
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 Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
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 Ability to trouble shoot printer issues and file restorations etc.
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 Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
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 Proven experience effectively communicating issues/challenges and solutions to the business.
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 Strong understanding and demonstrated experience working within the Managed Service Operation.
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 Excellent English communication skills, both written and oral and analytical skills.
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 Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
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 Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
 </li>
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 Housekeeping activities such as space reclamation, profiles archiving
 </li>
 </ul>
 
 
</div>

IT Support Specialist

Atlas Copco

<div>
 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
 
 
 
 Join us on our journey for a better tomorrow.
 
 
 
 
 Mission
 
 
 
 To deliver exceptional technical support, strategic vendor management, and collaborative business partnership, ensuring the reliability, security, and efficiency of our IT infrastructure. Through proactive problem-solving, effective communication, and continuous improvement,
 
 
 Responding and resolving the support requests and service tickets that cannot be managed remotely or require in-depth technical knowledge
 
 
 You will report to the MENA IT Team Leader.
 
 
 
 To succeed, you will need
 
 
 
 <ul>
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 Responsibilities
 </li>
 <ul>
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 To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications
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 Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly
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 Act on incidents which are approaching or have reached the point of breaching our service level agreements
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 Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
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 Hands-on practice on Microsoft Power platform services including Power automate and power app
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 Microsoft SharePoint online administration (Intermediate level)
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 Mobile devices support including the mobile device management
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 Provide hands on support to our specialist team with server, network, and telephony infrastructure
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 <li>
 Maintain Asset Management database in ServiceNow with accurate records of IT assets
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 <li>
 Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition
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 Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency
 </li>
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 To be fully compliant to IT Security guidelines, procedures &amp; policies referring to Atlas Copco Way
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 Manage vendor relationships to ensure timely delivery and quality of service
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 Communicate effectively with stakeholders to ensure alignment of IT services with business objectives
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 Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.
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 Ensuring the same level of support for the main office in Cairo and Alexandria branch as well as regional distributors and any future expansion
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 Working location is Cairo, Egypt
 
 
 </li>
 </ul>
 </ul>
 <ul>
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 Skill / Experience requirements
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 <ul>
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 Minimum of 02 years&rsquo; experience in similar role
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 Customer focused and business oriented
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 You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously
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 Effective communication and interpersonal skill
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 Analytical and enjoy solving problems in a complex environment
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 Willing to research, learn and find solutions and can quickly understand new technology and processes
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 Strong knowledge of computer hardware, software, and network systems.
 </li>
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 Troubleshooting PC&rsquo;s, laptops (Dell and HP experience)
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 Mobile devices management and support
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 Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive &amp; SharePoint
 </li>
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 Experience with vendor management and project participation is a plus
 </li>
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 Experience working in a global or multi-site environment
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Knowledge / Educational requirements
 </li>
 <ul>
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 University degree or equivalent competence gained through experience
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 Fluency in English &amp; Arabic (Speaking and writing).
 </li>
 <li>
 ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable
 </li>
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 Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus
 
 </li>
 </ul>
 </ul>
 
 Diverse by nature and inclusive by choice
 
 
 
 Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
</div>

Bosta

<div>
 Company Overview:
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 
 
 
 Our Engineering
 
 
 
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 
 
 
 About the Role:
 
 
 
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 
 
 
 Here's what you'll be doing at Bosta.
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
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 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
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 Repair and replace equipment as necessary
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 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
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 Coordinates and supports end-user issues remotely and on-site
 </li>
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 Provides 1st level support on the cloud-based and on-premise IT infrastructure
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 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
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 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
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 Troubleshooting skills and problem-solving
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 Excellent communication skills
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 Good understanding of computer systems and other tech products in the market
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 Experience with ticketing and asset management systems
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 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Junior IT Support Specialist

Electrolux Group

<div>
 
 Create solutions that transform lives for the better
 
 
 
 At Electrolux, our purpose goes beyond launching the latest products or technologies&mdash;we strive to improve everyday life for millions in a sustainable way. As our IT function continues to evolve, we are looking for an IT Infrastructure Analyst to support our digital transformation journey and ensure seamless factory site connectivity.
 
 
 As a key member of the local IT team, reporting to site IT Business Partner, you will manage on-site IT infrastructure and support both Electrolux IT and business initiatives. This role may also extend support to nearby Electrolux locations when needed.
 
 
 
 What you will do:
 
 
 
 
 Infrastructure Management
 
 
 
 <ul>
 <li>
 Operate and maintain IT infrastructure onsite, including server, network and workplace PC.
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 Manage local server environments ( both physical and virtual ).
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 Manage internal LAN/Wi-Fi connections and collaborate with Global IT for WAN support.
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 Manage local workplace, especially all PC and Workstations pertinent to Workshop area.
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 Ensure the operability of local IT/server rooms, coordinating with facilities and Global IT.
 
 
 </li>
 </ul>
 
 Project &amp; Initiative Support
 
 
 
 <ul>
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 Support and drive IT infrastructure-related projects and initiatives.
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 Collaborate with Engineering department on digital transformation efforts.
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 Liaise with R&amp;D, Logistics and other departments to design and provision infrastructure for labs and warehouses.
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 Support the design and provisioning of IT infrastructure for machinery and production equipment, in collaboration with Engineering and IoT Team
 </li>
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 Work closely to the other members of Local IT Team to deliver a best-in-class IT service
 
 
 </li>
 </ul>
 
 Server, Network, Workstation Design &amp; Security
 
 
 
 <ul>
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 Design, develop and field local network infrastructure ( L2/L3 switches, fiber optics, LAN, Wi-Fi ) in line with Global IT standards.
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 Design and implement server architecture in line with Global IT standards.
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 Select, procure and install PC and workstations for Factory area.
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 Collaborate on OT security asset management and VLAN segmentation.
 </li>
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 Setup Local Infrastructure Security according to Global IT Standards.
 
 
 </li>
 </ul>
 
 Vendor &amp; Budget Management
 
 
 
 <ul>
 <li>
 Coordinate with external vendors for workplace management.
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 <li>
 Manage vendor relationships and contracts for local infrastructure and cabling.
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 Contribute to the preparation of the annual IT infrastructure budget.
 </li>
 <li>
 Support procurement processes for OT and industrial infrastructure.
 
 
 </li>
 </ul>
 
 Operations &amp; Lifecycle Management
 
 
 
 <ul>
 <li>
 Purchase, manage, and patch factory PCs in OT and shopfloor environments.
 </li>
 <li>
 Oversee IT asset lifecycle management and disposal.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 University degree in IT, Electronics, Information Systems, Automation, or a related field.
 </li>
 <li>
 Minimum 1-3 years of experience in IT roles within manufacturing environments.
 </li>
 <li>
 Strong knowledge of Windows-based systems, server architecture (physical and virtual), and network management.
 </li>
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 Experience with ERP/MRP or production control systems is a plus.
 </li>
 <li>
 Familiarity with OT/IoT environments is an advantage.
 </li>
 <li>
 Excellent communication skills to engage with IT users and business functions.
 </li>
 <li>
 Fluent in English (written and spoken).
 </li>
 <li>
 Valid driving license required.
 
 
 </li>
 </ul>
 
 What we offer:
 
 
 
 Electrolux offers an exciting and challenging job opportunity in an international environment, with a high degree of independence and entrepreneurship.
 
 
 The Electrolux Group provides career opportunities within a global, fast moving, growing yet lean organization. This role will have several touch points globally within the company.
 
 
 
 Who we are:
 
 
 
 At Electrolux, we have a top management team who are passionate about gender diversity and diversity in general. It&rsquo;s integral to our Talent process, in how we grow talent. It&rsquo;s embedded in our initiatives and we have strong metrics to track this. But it&rsquo;s not just from the top. There is a network called Women at Electrolux operating in six major geographies that generates belief from the grassroots and keeps the topic top of mind. That combination is for us very powerful.
 
 
 In terms of metrics, we have very clear targets. To get to the right rotation, the right successions, we have to take tangible steps. We push ourselves to find great talents male and female.
 
 
 
 Find out more:
 
 
 
 Electrolux Group
 
 
</div>

IT Infrastructure Analyst

Hudl Statsbomb

<div>
 
 
 Our Company:
 
 
 
 
 
 
 Statsbomb was founded in January 2017 to provide data, analytics, and consultancy to football clubs, media, and sports betting companies. Statsbomb continually undertake new research and is well-known in the analytics industry for providing unique insights into the game of football. We have developed our own proprietary industry-leading data collection and analytics software with a user-friendly high-vis front end.
 
 
 
 
 
 In August 2024, we became Hudl Statsbomb as we were acquired by Hudl, the world's leading provider of cloud-based technology connecting video and data for the sports industry. The combination of Statsbomb's advanced data sets, innovative visualizations and powerful user interface and Hudl's integrated suite of video and data solutions will strengthen key workflows and provide deeper actionable insights to sports teams around the world.
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 <ul>
 <li>
 Install, configure, and maintain hardware and software systems
 </li>
 <li>
 Monitor system performance and troubleshoot issues
 </li>
 <li>
 Ensure network security and data protection
 </li>
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 Manage user accounts, permissions, and access controls
 </li>
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 Provide technical support and training to staff
 </li>
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 Maintain inventory of all equipment, software, and licenses
 </li>
 <li>
 Implement and manage backup and disaster recovery plans
 </li>
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 Stay updated with the latest industry trends and technologies
 </li>
 </ul>
 
 
 
 
 Education &amp; Certificate:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 Relevant certifications (e.g., CompTIA A+, N+, MCSA ,Firewalls,Linux) is preferred
 </li>
 </ul>
 
 
 
 
 Experience &amp; other qualifications:
 
 
 
 
 <ul>
 <li>
 2-3 years of experience in IT support or a similar role
 </li>
 <li>
 Proven experience with network management and system admin support
 </li>
 <li>
 Knowledge of IT infrastructure, hardware, and software (Okta,Gsuite,Ms365,intune,)
 </li>
 </ul>
 
 
 
 
 Soft skills:
 
 
 
 
 <ul>
 <li>
 Effective communication skills
 </li>
 <li>
 Customer service orientation
 </li>
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 Strong attention to detail
 </li>
 <li>
 Ability to manage time and prioritize tasks
 </li>
 </ul>
 
 
 
 
 Technical Skills:
 
 
 
 
 <ul>
 <li>
 Proficiency in network and system administration
 </li>
 <li>
 Knowledge of operating systems (Windows Server, Linux, macOS)
 </li>
 <li>
 Experience with virtualization technologies (VMware, Hyper-V, ESXi)
 </li>
 <li>
 Familiarity with cloud services (AWS, Azure)
 </li>
 </ul>
 
 
</div>

IT Specialist

Hyde Park Developments

<div>
 <ul>
 <li>
 Provide first-level technical support to end-users, resolving hardware, software, and connectivity issues
 </li>
 <li>
 Install, configure, and update software applications on end-user devices
 </li>
 <li>
 Conduct hardware diagnostics and repairs on desktops, laptops, printers, etc
 </li>
 <li>
 Manage Hyde Park's servers and network infrastructure
 </li>
 <li>
 Administer and troubleshoot email system, network and internet connection, server's software and hardware related problems
 </li>
 <li>
 Monitor LAN/WAN performance and availability providing second level support for all IT related issues
 </li>
 <li>
 Determine software and hardware requirements to ensure the availability and reliability of IT systems and services
 </li>
 <li>
 Install and configure computer hardware operating systems, applications, and IP phones
 </li>
 <li>
 Monitor and maintain computer systems and networks including troubleshooting for system and network problems, diagnosing and solving hardware/software faults
 </li>
 <li>
 Set up new users' accounts and profiles, deal with password issues, and support management in all IT related topics
 
 
 </li>
 </ul>
 Manage all IT assets including performing regular checks and maintenance on computer equipment, maintaining an up-to-date register of all equipment, and purchasing all IT requirements
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 5 years of relevant experience
 </li>
 <li>
 Bachelor`s degree in IT, Computer Science or any relevant discipline
 </li>
 <li>
 Experience in computer hardware and software installing
 </li>
 <li>
 Strong experience in servers management, security measures, and data protection
 </li>
 </ul>
</div>

Technology Operations Senior Engineer

Concentrix

<div>
 
 FOR GRADS WITH B2/C1 English and French level
 
 
 
 
 
 Join our team at Concentrix Alexandria immediately
 
 
 Location: Alexandria,smouha Matajer Mall
 
 
 -Paid Training
 
 
 -Salary up to 20K Gross for English
 
 
 30K Gross for French
 
 
 -Social and medical insurance
 
 
 FULLY COVERED
 
 
 -Transportation 24/7
 
 
 -Discounts
 
 
 -Bonuses
 
 
 
 
 
 Apply Now and join us immediately
 
 
 
 
 
 https://forms.office.com/r/Tq6KsEzQw6
 
 
 
 
 
 -Telecommunication Account
 
 
 -Radio Account
 
 
 -Food delivery Account
 
 
 -shopping Account
 
</div>

Customer Service Representative

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628 it support specialist jobs IN Cairo Jobs In Alexandria Egypt

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Customer Service Representative