customer service representative Jobs in Karachi Pakistan

customer service representative

technical support engineer Jobs in Karachi Pakistan

technical support engineer

it technician

customer service specialist Jobs in Karachi Pakistan

customer service specialist

customer support executive Jobs in Karachi Pakistan

customer support executive

it support specialist

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

Digaptics Inc

Digaptics is hiring a GoHighLevel Support Specialist to provide exceptional technical support and act as a lead operator/integrator for our clients. You will be responsible for troubleshooting, configuring, and optimizing GoHighLevel CRM setups while ensuring seamless workflows, automations, and a smooth client experience.Responsibilities:<ul><li>Build and optimize client workflows in GoHighLevel</li><li>Connect tools via APIs (OpenAI, Google Sheets, Twilio, Mailgun)</li><li>Create automations using Zapier, Make, and webhooks</li><li>Train and improve AI chatbots</li><li>Manage projects in Monday.com</li><li>Create Loom tutorials for clients</li><li>Handle light administrative tasks</li></ul>Requirements:<ul><li>Proven experience with GoHighLevel, Zapier, Make, or similar tools</li><li>Ability to work with APIs and test integrations</li><li>Strong problem-solving skills and clear English communication</li><li>Commitment to a long-term role (not freelancing)</li><li>Bonus: Basic coding knowledge (JSON, JavaScript, Python)</li></ul>Shift Timing: 8:00 PM to 5:00 AMJob Type: Full-timeWork Location: In person

GoHighLevel Support Specialist

EmerioSoft

We are looking for a motivated IT Admin with around 6 months of experience to help manage and support our IT systems and infrastructure. The candidate will assist in desktop and network support, troubleshooting, and maintaining system performance &mdash; especially in a software or call center environment.Key Responsibilities:<ul><li>Provide technical support for desktops, laptops, and other IT equipment.</li><li>Install and configure software, hardware, and network devices.</li><li>Troubleshoot and resolve basic network, system, or connectivity issues.</li><li>Maintain IT asset inventory and documentation.</li><li>Assist in setting up user accounts, emails, and VPN access.</li><li>Support day-to-day IT operations and coordinate with senior IT staff.</li><li>Ensure data security and help implement cybersecurity best practices.</li><li>Collaborate with vendors for technical issue resolution.</li><li>Handle additional tasks assigned by the Head of IT.</li></ul>Required Skills:<ul><li>Basic knowledge of Windows, macOS, and Linux operating systems.</li><li>Understanding of networking concepts (LAN/WAN, TCP/IP, VPN).</li><li>Familiar with antivirus, backup, and recovery tools.</li><li>Experience in a software house or call center environment is preferred.</li><li>Strong troubleshooting and communication skills.</li><li>Ability to handle pressure and manage multiple tasks effectively.</li><li>Flexible and willing to provide support after hours when needed.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field (BCS/MCS preferred).</li><li>Minimum 6 months of IT support experience .</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

IT Administrator (Junior Level)

Amyra Travel and Tours

IT Support Officer &ndash; Amyra Travel &amp; ToursLocation: [Add city or specify if remote/hybrid] Job Type: Full-TimeAbout the Role Amyra Travel &amp; Tours is seeking a reliable and customer-focused IT Support Officer to join our growing team. In this role, you&rsquo;ll be the first point of contact for all technical issues, ensuring smooth and efficient IT operations across the organization.Key Responsibilities&middot; Provide first- and second-level technical support for hardware, software, and network issues.&middot; Diagnose and troubleshoot system errors, connectivity problems, and user account issues.&middot; Install, configure, and maintain operating systems, applications, and company devices.&middot; Manage IT assets and maintain accurate documentation of systems and support requests.&middot; Collaborate with other IT staff to implement updates, upgrades, and security measures.&middot; Ensure timely response and resolution of tickets through the helpdesk system.Requirements&middot; 1&ndash;3 years of proven experience in an IT Support or Helpdesk role.&middot; Strong knowledge of Windows and/or macOS environments, Microsoft 365, and networking fundamentals.&middot; Experience with Active Directory, ticketing systems, and remote support tools.&middot; Excellent problem-solving skills and attention to detail.&middot; Strong communication and interpersonal skills.How to Apply Send your resume to career@amyratravels.com or WhatsApp 0336-1111874 with the subject line: &ldquo;IT Support Officer Application&rdquo;Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Tour Executive

Limton Group of Companies

Limton Group of Companies is currently hiring for IT SupportJob Type: Full-timeQualification RequirementsIntermediate / Diploma /Certifications will be preferredExperience RequirementsAt least 1 year experience in IT support.Responsibilities:Primary Job responsibilities are to maintain:- Installation of OS, Office &amp; other softwares- PC Assembling, Maintenance, Repair &amp; Support- Resolution of day to day problems of end user- Printer issues- Network troubleshooting- IT Inventory Management- UPS Monitoring / Maintenance- CCTV / DVR troubleshooting- AntiVirus UpdatesTravelingOutstation Travelling Not required. However sometimes travelling may require to support Limton other offices &amp; clients (if required)Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

IT Support

ABIC

We're Hiring: IT OfficerAre you tech-savvy and ready to support a dynamic company&rsquo;s IT operations? Join us as an IT Assistant and be the backbone of our IT support!What You&rsquo;ll Do:-Manage and troubleshoot company network, workstations, and printers-Assist the IT Manager/HOD with hardware/software installations and maintenance-Set up new computers, create user accounts, and install software-Document installations and issue resolutions-Implement and maintain IT management tools for smooth communication-Coordinate with vendors and service providers as needed- Perform repairs and preventive maintenance on office techWhat We&rsquo;re Looking For:- Basic to intermediate knowledge of computer hardware and software- Problem-solving mindset with attention to detail- Ability to document technical work clearly- Good communication and teamwork skills- Prior experience in IT support is a plus but not mandatoryWhy Join Us?- Friendly, supportive work environment- Opportunities to learn and grow in your IT career- Work with a motivated team that values your inputReady to be part of our tech team? Send your resume to hr@abicsystem.comJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

IT Officer

Smart Working

<div>
 
 
 About Smart Working
 
 
 
 
 
 
 At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn&rsquo;t just another remote opportunity - it&rsquo;s about finding where you truly belong, no matter where you are. From day one, you&rsquo;re welcomed into a genuine community that values your growth and well-being.
 
 
 Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you&rsquo;re empowered to grow personally and professionally.
 
 
 Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We&rsquo;re looking for an
 
 IT Administrator
 
 to manage and support internal IT environment and infrastructure.
 
 
 &nbsp;In this role, you&rsquo;ll be responsible for maintaining system availability, ensuring compliance with security and ISO 27001 controls, and providing day-to-day technical support across the business.
 
 
 &nbsp;You&rsquo;ll work closely with the Engineering and Product teams to troubleshoot environment issues, manage access controls, and maintain reliable network and endpoint performance.
 
 
 &nbsp;This is a long-term, hands-on position suited to someone with strong systems knowledge, a methodical approach to problem-solving, and an enthusiasm for continuous improvement in IT operations.
 
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 System Administration &ndash; Administer and support internal IT infrastructure and cloud environments, including Windows Server, Active Directory, and Azure AD
 </li>
 <li>
 User Management &ndash; Manage user accounts, roles, and permissions across on-prem and SaaS systems
 </li>
 <li>
 Technical Support &ndash; Provide 1st and 2nd line support for hardware, software, and network connectivity issues
 </li>
 <li>
 Security &amp; Compliance &ndash; Maintain alignment with ISO 27001 and internal security policies, including regular access reviews, backup checks, and endpoint protection
 </li>
 <li>
 Networking &ndash; Configure and maintain VPNs, firewalls, and network security tools to ensure connectivity and data protection
 </li>
 <li>
 Documentation &ndash; Create and maintain internal IT documentation, process guidelines, and asset inventories
 </li>
 <li>
 Collaboration &ndash; Work closely with Engineering and Product teams to troubleshoot internal system issues (e.g., AWS or build pipeline connectivity)
 </li>
 <li>
 Device &amp; Onboarding Management &ndash; Support onboarding and offboarding activities, including new device setup, configuration, and lifecycle management
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 3+ years of experience supporting and administering Windows Server environments
 </li>
 <li>
 3+ years managing Microsoft 365 environments, including Exchange, Teams, and SharePoint
 </li>
 <li>
 3+ years of experience with networking and security, including firewalls, VPNs, and endpoint protection
 </li>
 <li>
 Solid understanding of Active Directory, Azure AD, and identity access management principles
 </li>
 <li>
 Proven ability to troubleshoot hardware, software, and network issues across distributed environments
 </li>
 <li>
 Strong attention to detail, methodical problem-solving, and documentation skills
 </li>
 <li>
 Familiarity with ISO 27001 compliance and IT security best practices
 </li>
 <li>
 Excellent communication skills, with the ability to support users and collaborate across teams
 
 </li>
 </ul>
 
 
 
 
 Nice to Have
 
 <ul>
 <li>
 1+ year of experience in endpoint management (e.g., Intune, SCCM, or equivalent)
 </li>
 <li>
 Experience supporting hybrid cloud environments (e.g., AWS, Azure)
 </li>
 <li>
 Exposure to automation scripting (PowerShell, Bash, or Python)
 </li>
 <li>
 Prior experience working within SaaS or tech product companies
 
 </li>
 </ul>
 
 
 
 
 
 
 At Smart Working, you&rsquo;ll never be just another remote hire.
 
 
 
 
 
 Be a Smart Worker &mdash; valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
 
 
 
 
 
 If that sounds like your kind of place, we&rsquo;d love to hear your story.&nbsp;
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
</div>

IT Administrator (Remote, Full-Time) [HRPS] PK

Explore 1397+ It support specialist in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.