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jr. customer service executive - network operations & support

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regional operations manager

jr customer service executive network operations support

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Desktop Engineer (IT Operations &amp; Infrastructure)
 
 
 
 
 Role Purpose
 
 
 
 We are looking for a L1 Service Desk Engineer serves as the initial point of contact for users experiencing technical issues, providing first-level support for common software and hardware problems through various channels like phone, chat, and email. Key responsibilities include diagnosing and troubleshooting user-reported issues, escalating complex problems to L2/L3 support, documenting incidents, providing status updates, and ensuring a positive user experience by following Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles. Essential skills for this role are strong communication, customer service, problem-solving, and familiarity with operating systems, hardware, and common IT tools.
 
 
 L1 Support for all sites and office tasks: Video Conferencing, Laptops/Desktops, Wi-Fi, Office software, PS, MFD Printers etc.
 
 
 Other IT management tasks; Connectivity, Internet links etc
 
 
 
 Key Responsibilities / Accountabilities
 
 
 
 <ul>
 <li>
 First Point of Contact:
 
 
 </li>
 </ul>
 Serve as the initial contact for end-users reporting technical difficulties, providing a courteous, helpful, and friendly support experience.
 
 
 <ul>
 <li>
 Self-Service Support:
 
 
 </li>
 </ul>
 Create, update, and maintain self-help resources such as knowledge base articles and documentation to help users resolve their own issues.
 
 
 <ul>
 <li>
 Issue Resolution:
 
 
 </li>
 </ul>
 Diagnose and resolve basic hardware and software problems, and provide clear, step-by-step instructions to users on how to fix them.
 
 
 <ul>
 <li>
 Incident Management:
 
 
 </li>
 </ul>
 Address, document, and work on incidents assigned to the service desk team using a Service Desk Management application.
 
 
 <ul>
 <li>
 User Account Management:
 
 
 </li>
 </ul>
 Perform basic user account management tasks, such as handling user access requests.
 
 
 <ul>
 <li>
 Escalation:
 
 
 </li>
 </ul>
 Properly escalate unresolved issues to the appropriate higher-level support teams (L1, L2, etc.) and follow up until resolution.
 
 
 <ul>
 <li>
 Record Keeping:
 
 
 </li>
 </ul>
 Maintain accurate records of customer interactions, support issues, and resolutions in the ticketing system for future reference and analysis.
 
 
 <ul>
 <li>
 Adherence to SLAs:
 
 
 </li>
 </ul>
 Work in accordance with established Service Level Agreements (SLAs), ensuring that tickets are addressed and resolved within the defined timeframes.
 
 
 <ul>
 <li>
 Professional Development:
 
 
 </li>
 </ul>
 Engage in continuous self-training and development to enhance technical skills and knowledge, staying updated on new technologies and tools.
 
 
 
 Communication
 
 
 
 
 Qualifications and Experience
 
 
 
 Excellent verbal and written communication skills to interact effectively with users and document issues clearly.
 
 
 <ul>
 <li>
 Technical Skills:
 
 
 </li>
 </ul>
 Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, Outlook, and common desktop applications.
 
 
 <ul>
 <li>
 Problem-Solving:
 
 
 </li>
 </ul>
 Demonstrated ability to identify, diagnose, and resolve technical issues efficiently.
 
 
 <ul>
 <li>
 Customer Service:
 
 
 </li>
 </ul>
 A strong commitment to providing excellent customer service and a high level of user satisfaction.
 
 
 <ul>
 <li>
 ITIL Knowledge:
 
 
 </li>
 </ul>
 Familiarity with the ITIL framework and its associated concepts, such as incident management and service catalog management.
 
 
 <ul>
 <li>
 Basic Networking:
 
 
 </li>
 </ul>
 Awareness of basic networking concepts, including TCP/IP, DNS, and VPNs.
 
 
 <ul>
 <li>
 Adaptability:
 
 
 </li>
 </ul>
 Flexibility to work in a dynamic environment, potentially with rotating shifts and holidays, to ensure continuous support.
 
 
 
 Qualification Certifications
 
 
 
 Any bachelor&rsquo;s degree with good communication skills.
</div>

Jr. Customer Service Executive - Network Operations & Support

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Job Description:
 
 
 </li>
 </ul>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network Cisco FMC / FTD/ Firepower/VAPT/ISE/ NAC and other Network Security domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-2 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Manager - Customer Service Operations

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 TATA Communications Service Operations Centre is the single point of contact for all customers of the International SOC division. Customer Service Engineers have the prime responsibility to receive, troubleshoot , resolve , escalate and close Customers incidents and requests, delivering superior customer service, UK business hours.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Hands-on experience with Layer 2 &amp; Layer 3 networking (Switching, Routing, and WAN technologies).
 </li>
 <li>
 Ability to troubleshoot and resolve Level 1 &amp; Level 2 network incidents, including connectivity issues, latency, and packet drops
 </li>
 <li>
 Understanding and hands-on experience with SD-WAN solutions (preferably Versa, Viptela, or Fortinet)
 </li>
 <li>
 Configuring and managing WAN edge devices, including policies, traffic steering, and VPNs.
 </li>
 <li>
 Knowledge of MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques
 </li>
 <li>
 L2 skills on fortinet firewall and security best practices.
 </li>
 <li>
 Proactively address customer issues and ensure timely resolution.
 </li>
 <li>
 Work efficiently with cross-functional teams, senior engineers, and external vendors to resolve incidents.
 </li>
 <li>
 Support and assist L1 engineers in troubleshooting and knowledge transfer..
 </li>
 <li>
 Experience performing configuration changes, firmware upgrades, and network maintenance activities.
 </li>
 <li>
 Conducting post-change validations and rollbacks if needed.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Minimum 4 years experience on operation on networking , firewall , SDWAN
 </li>
 <li>
 Strong understanding of networking, SDWAN, firewall concepts, including TCP/IP, subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP)
 </li>
 <li>
 Clear and professional verbal &amp; written communication to interact with customers, vendors, and internal teams
 </li>
 <li>
 Quick decision-making to restore services within SLAs
 </li>
 </ul>
</div>

Assistant Manager - Global Service Operations

Tata Communications Transformation Services (TCTS)

<div>
 
 
 Senior Data Scientist
 
 
 
 
 Location: Pune
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 We are seeking a visionary and execution oriented Senior Manager to lead customer centric projects focused on AI powered and Autonomous Network Solutions, spanning wireless (4G/5G), wireline (fiber, broadband), and Fixed Wireless Access (FWA) domains.
 </li>
 <li>
 This role connects business strategy, technical innovation, and operational delivery, ensuring customer success through intelligent network transformation.
 </li>
 <li>
 Key Responsibilities AI and Autonomous Network Solutions Lead e2e engagement for AI enabled, closed loop autonomous network solutions across wireless, wireline, and FWA technologies.
 </li>
 <li>
 Translate customer requirements into delivery roadmaps featuring AI/ML models, LLM prompting, network self-healing, and predictive analytics.
 </li>
 <li>
 Oversee deployment of automation use cases like alarm correlation, anomaly detection, traffic prediction, and zero touch optimization.
 </li>
 <li>
 Sales Enablement and Solution Engineering Partner with sales, product, and pre sales engineering teams to design scalable, AI driven solutions for both wireless (4G/5G NSA/SA) and wireline networks (FTTx, xDSL, GPON, DOCSIS).
 </li>
 <li>
 Create and present business cases and proof of concepts (PoCs) tailored to hybrid network environments, including FWA deployment strategies. Develop proposals that address customer pain points using AI driven KPI insights, RF/wireline performance analytics, and capacity modelling.
 </li>
 <li>
 Project Leadership and Delivery Execution Manage cross functional delivery of multi technology engagements, from FWA rollout automation to AI driven fiber network analytics. Track timelines, budgets, risk mitigation plans, and outcomes using Agile or hybrid methodologies, ensuring high impact delivery aligned with customer goals.
 </li>
 <li>
 Drive adoption of autonomous workflows and AI based decisioning across planning, optimization, provisioning, and fault management. Customer Relationship and Stakeholder Management Act as the primary interface with customers for sales aligned project delivery, status updates, and solution expansion discussions.
 </li>
 <li>
 Conduct technical deep dives, workshops, and strategy sessions with telecom operators and enterprise clients.
 </li>
 <li>
 Foster long term client relationships by consistently demonstrating value through network intelligence, automation, and performance improvement. Innovation and Ecosystem Leadership Champion the use of generative AI, prompting, and large language models (LLMs)for automation and proactive network management.
 </li>
 <li>
 Collaborate with internal RandD, product management, and operations teams to evolve the service portfolio across wireless, wireline, and converged network domains. Influence the design and adoption of self-optimizing networks (SON), FWA performance platforms, and fiber diagnostics using AI.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Qualifications Bachelor/Master degree in Telecommunications, Computer Science,
 
 Data Science,or related fields.
 </li>
 <li>
 12 plus years of experience in telecom network services with 5 plus years in AI/automation leadership roles. Strong understanding of 4G/5G, FWA, and wireline network technologies (e.g. fiber broadband, GPON, DOCSIS, xDSL).
 </li>
 <li>
 Expertise in AI/ML (supervised/unsupervised learning), prompt engineering, automation scripting (Python, SQL), and analytics tools (Tableau, Power BI). PMP, Agile, or relevant delivery certifications preferred. Key Skills AI/ML in Network Optimization Prompt Engineering and LLM Integration Autonomous Wireless/Wireline Network Architectures Fixed Wireless Access (FWA) Deployment and Analytics RF and Fiber Network Planning and Performance Customer Engagement and Technical Presales Automation Frameworks and Closed Loop Operations Program Management and Cross Functional Leadership
 </li>
 </ul>
 
 
</div>

Senior Data Scientist

<div>
 As bp transitions to a integrated energy company, we must adapt to a changing world and maintain driven performance. Bp's customers &amp; products (C&amp;P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&amp;P, working together with other functions across bp. This is an exciting time to join bp and the customers &amp; products BTC!
 
 
 Mobility &amp; Convenience Europe is a leading fuel and convenience retailer with a network of 6000 bp and Aral branded retail sites in eight European markets and a team of around 13,500 colleagues serving millions of customers every day. Our vision is to become first choice for customers, improving our base business and crafting our future business all with safety and customer centricity at the heart of what we do.
 
 
 
 About The Role
 
 
 
 This role is working with the Central Operations Team in our UK Retail business. Our team is the engine room of our retail business, supporting our 1200 company and independently dealer owned stores. We are a small but crucial team, and this role plays an integral part in ensuring all our stores remain operational.
 
 
 The Dealer and 3rd Party Relationship Coordinator co-ordinates various operational activities including handling suppliers &amp; third parties that support our operation (such as providing uniforms, collecting waste and supplying consumables like coffee cups, price labels, cleaning equipment &amp; carrier bags) to ensure that all our stores receive excellent service, as well as driving value for bp by identifying cost savings and efficiencies. This role also supports our dealer business by handling contracts and coordinating the activities completed by our service centre in Budapest.
 
 
 This role will be key in supporting the business to successfully balance the delivery of consistent operational completion with implementing change and growth.
 
 
 
 What You Will Deliver
 
 
 
 Initiating and participation in tenders for services, materials and equipment as operations subject matter authority.
 
 
 Ensuring all updates and performance from third party suppliers is supervised and shared
 
 
 Management of third party contracts across all channels of trade to include but not limited to consumables, waste management, uniforms, hygiene services, car parking and cash collection. This will include developing and owning joint business plans and holding on or offsite reviews, as required by contract size.
 
 
 Maintaining and negotiating contracts with core partners and service providers .Vendor management including set up and orders
 
 
 Deal promptly with Dealer disputes and issues to secure payments and resolution through partner concern
 
 
 Support in signing off and preparation of all dealer and franchise contracts and other agreements, ready to be then stored and maintained by our service centre.
 
 
 Be responsible for control of invoices generated in SAP for franchise fees, marketing and promotional services, and utilities invoices
 
 
 Responsible for the interface leadership of the Dealer support element of our service centre to ensure dealers receive the required service level including regular auditing/spot checking of contracts and all associated activities carried out by our service centre.This will include supporting our site support
 
 
 
 You Will Work With
 
 
 
 Central Ops is a small team of six covering a diverse range of roles, from communications to labour scheduling as well as managing process and workload and measuring customer happiness. We have very different backgrounds but our skills compliment each together so that we collaborate in the best way to ensure our customer is kept front of mind, and we always have lots of fun! This role involves working with lots of partners across our business, from store teams, dealer account managers, procurement as well as senior leaders, and not forgetting our external third party suppliers. Overall this makes the role very multifaceted as you will maintain many different relationships and build a diverse network within bp.
</div>

Dealer and third party relationships coordinator

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The role is responsible for defining the product (or platform) architecture, researching, designing, planning, developing, and evaluating new advanced network/product technologies and its components for products/services. Understand and work with the digital ecosystem of independent software vendors, system integrators, IT consultants, product OEMs, value-added-resellers, and telecom providers, aggregate value from these various ecosystem features and integrate into our own product platforms. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Translate customer design requirements into functional and technical requirements.
 </li>
 <li>
 Work with technology/software teams to develop use cases, PoCs and final product roll outs.
 </li>
 <li>
 Create the product architecture design document, lab design document and plan.
 </li>
 <li>
 Design &amp; deploy physical architecture elements and integration, security requirements and service realization.
 </li>
 <li>
 Define and lead development of supporting systems - define parameters, process, interpretation, synchronization with operators etc.
 </li>
 <li>
 Review market and data trend analysis, design, and implementation of improvement initiatives for business processes/systems related to a given product/group of products/technology to enhance product portfolio.
 </li>
 <li>
 Provide Level 4 support (design-related issues) to Operations teams for resolution of escalated and chronic issues.
 </li>
 <li>
 Support in the preparation of product technical roadmap (next 1-3 years)
 </li>
 <li>
 Participate in design reviews of modern technologies.
 </li>
 <li>
 Working with wider ecosystem to develop standards, choose appropriate technology solutions and enable complete integration with Tata comm eco system or migration of our clients
 </li>
 <li>
 environments.
 
 
 </li>
 </ul>
 Execute projects on a cross-functional and regional basis within the allocated costs, defined scope and timelines. Drive compliance to the change control process
 
 
 Periodically review business processes and performance against various parameters (turn around time, ease of use, first time right, cost)
 
 
 Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities.
 
 
 Seek inputs and ideas of how other businesses are facing similar challenges (such as value stream mapping, etc)
 
 
 Create statistics to analyze issues and build business cases for the project.
 
 
 Identify project managers and team based on the nature of identified issues and relevance to functions.
 
 
 Review project charters prepared by teams and provided own inputs and guidance.
 
 
 Finalize project milestones and KPIs.
 
 
 Discuss project charters and milestones at weekly meetings and status on the biweekly calls for any hurdles or roadblocks.
 
 
 Track success of complete projects against their specific KPIs
 
 
 Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements, and any hurdles to be resolved.
 
 
 Drive interfunctional coordination for resolution of issues as required.
 
 
 Develop and if required along with project team conduct training on the new process to the relevant stakeholders.
 
 
 Support launch of new products and services - Identify with cross functional team internal processes that would be affected.
 
 
 Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc)
 
 
 Participate in launch review calls to provide status update, resolve any dependencies,
 
 
 Oversee roll out of change plan and drive course correction where required.
 
 
 Desired Skill sets
 
 
 <ul>
 <li>
 Experience in Design and implementation of secure architectures and designs related to cloud/network/collaboration technologies.
 </li>
 <li>
 Experience in creating technical use cases.
 </li>
 <li>
 SaaS Platforms &amp; experience in public cloud deployments
 </li>
 <li>
 Agile Methodology
 </li>
 <li>
 Experience in Data Analytics
 </li>
 <li>
 Excellent market knowledge, including industry developments, customer needs, competitor products.
 </li>
 <li>
 Experience in creating HLD and LLD
 </li>
 <li>
 Familiarity with Industry leading regulatory standards
 </li>
 <li>
 Experience in deployment solutions and tying various system architectures.
 </li>
 </ul>
</div>

Deputy General Manager - Product Planning & Development

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Technical SME (CCTV + Video wall, AV/VC) + UPS
 
 
 
 
 Role Purpose
 
 
 
 We are looking for L3 Engineer who can manage crucial role in maintaining, installing, and troubleshooting various security camera systems to ensure they are functional and efficient. This page delves into the essential job description, duties, qualifications, and other relevant details for those interested in a career as a Video Surveillance Technician. Whether you are considering entering this field or are in search of qualified candidates, understanding the nuances of this role is pivotal. This guide provides a comprehensive overview of what it takes to succeed as a Video Surveillance Technician and the qualifications that will give you an edge in this evolving industry.
 
 
 
 Key Responsibilities / Accountabilities
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Design and install video surveillance systems
 </li>
 <li>
 </li>
 <li>
 Conduct regular maintenance on video surveillance equipment
 </li>
 <li>
 </li>
 <li>
 Troubleshoot and resolve technical issues
 </li>
 <li>
 </li>
 <li>
 Train clients on the use of their video surveillance systems
 </li>
 <li>
 </li>
 <li>
 Provide excellent customer service and support
 </li>
 <li>
 </li>
 <li>
 Video Surveillance Technician Qualifications &amp; Skills
 </li>
 <li>
 </li>
 <li>
 Bachelor's degree in a related field
 </li>
 <li>
 </li>
 <li>
 5+ years of experience in a video surveillance technician role
 </li>
 <li>
 </li>
 <li>
 Certification in video surveillance technology (e.g. CCNA Security, CompTIA Security+)
 </li>
 <li>
 </li>
 <li>
 Associate's degree in a related field (e.g. electronics, computer technology)
 </li>
 <li>
 </li>
 <li>
 2+ years of experience in a video surveillance technician role
 </li>
 <li>
 </li>
 <li>
 Strong technical knowledge of video surveillance equipment and software
 </li>
 <li>
 </li>
 <li>
 Excellent communication and customer service skills
 </li>
 <li>
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 </li>
 <li>
 System Design &amp; Installation:
 </li>
 <li>
 Plan, design, and install integrated systems including CCTV cameras, video walls, audio/visual (AV), video conferencing (VC), and uninterruptible power supply (UPS) units.
 </li>
 <li>
 </li>
 <li>
 Configuration &amp; Integration:
 </li>
 <li>
 Configure hardware and software, and integrate these systems with existing IT infrastructure to ensure seamless operation.
 </li>
 <li>
 </li>
 <li>
 Maintenance &amp; Repair:
 </li>
 <li>
 Perform routine checks, preventive maintenance, and advanced troubleshooting to resolve complex issues.
 </li>
 <li>
 </li>
 <li>
 Technical Support:
 </li>
 <li>
 Provide expert-level technical support to users and on-site engineers for various AV/VC platforms and CCTV systems.
 </li>
 <li>
 </li>
 <li>
 Documentation:
 </li>
 <li>
 Maintain detailed documentation of system configurations, maintenance activities, and service records.
 </li>
 <li>
 </li>
 <li>
 Quality Control:
 </li>
 <li>
 Conduct quality control tests and perform site surveys to ensure optimal camera placement and system performance.
 </li>
 <li>
 </li>
 <li>
 Collaboration:
 </li>
 <li>
 Work with clients and internal teams to assess risks, recommend solutions, and provide end-user training.
 </li>
 <li>
 </li>
 <li>
 Technology Updates:
 </li>
 <li>
 Stay informed about the latest technologies and trends in video surveillance, AV, VC, and power systems to recommend upgrades.
 </li>
 <li>
 Required Skills &amp; Qualifications
 </li>
 <li>
 </li>
 <li>
 Technical Expertise:
 </li>
 <li>
 Deep knowledge of CCTV hardware and software, video wall technology, AV/VC equipment (e.g., Crestron, QSC, Cisco, Microsoft Teams Rooms), and UPS systems.
 </li>
 <li>
 </li>
 <li>
 Networking Fundamentals:
 </li>
 <li>
 Strong understanding of networking principles, including IP systems for CCTV and AV/VC.
 </li>
 <li>
 </li>
 <li>
 Teamwork &amp; Independence:
 </li>
 <li>
 Ability to work effectively as part of a team and independently.
 </li>
 <li>
 </li>
 <li>
 Educational Background:
 </li>
 <li>
 Bachelor's or technical degree in IT, Electrical Engineering, or a related field is often required.
 </li>
 <li>
 </li>
 <li>
 Experience:
 </li>
 <li>
 Proven experience in installing, maintaining, and supporting advanced AV, VC, and CCTV systems
 </li>
 <li>
 Softskills
 </li>
 <li>
 Communication:
 
 
 </li>
 </ul>
 Excellent verbal and written communication skills to interact effectively with users and document issues clearly.
 
 
 <ul>
 <li>
 Technical Skills:
 
 
 </li>
 </ul>
 Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, Outlook, and common desktop applications.
 
 
 <ul>
 <li>
 Problem-Solving:
 
 
 </li>
 </ul>
 Demonstrated ability to identify, diagnose, and resolve technical issues efficiently.
 
 
 <ul>
 <li>
 Customer Service:
 
 
 </li>
 </ul>
 A strong commitment to providing excellent customer service and a high level of user satisfaction.
 
 
 <ul>
 <li>
 ITIL Knowledge:
 
 
 </li>
 </ul>
 Familiarity with the ITIL framework and its associated concepts, such as incident management and service catalog management.
 
 
 
 Qualification And Skills
 
 
 
 Bachelor&rsquo;s degree
 
 
 <ul>
 <li>
 </li>
 <li>
 Certifications:
 </li>
 <li>
 Relevant industry certifications, such as CTS (Certified Technology Specialist) for AV, are highly desirable.
 </li>
 <li>
 Video Surveillance Systems
 </li>
 <li>
 Network Knowledge
 </li>
 <li>
 Electrical Wiring
 </li>
 <li>
 Customer Service
 </li>
 <li>
 Written and Verbal Communication
 </li>
 </ul>
</div>

Assistant Manager - IT Operations & Infrastructure

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