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l2 technical support engineer

Dicetek LLC

<div>
 
 Position Overview
 
 
 
 We are seeking a talented and enthusiastic L2 Technical Support Engineer to join our Technical Support Team. The ideal candidate will be certified in
 
 ITIL, MCSE, CCNA
 
 , and
 
 Office 365
 
 (preferred), and will play a key role in ensuring the continuity, stability and efficiency of our IT services.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide network and telecommunication services for internal and external customers in an efficient and timely manner.
 </li>
 <li>
 Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.
 </li>
 <li>
 Provide, maintain, and monitor the company's Global desktop computing environment to ensure seamless desktop services.
 </li>
 <li>
 Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.
 </li>
 <li>
 Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.
 </li>
 <li>
 Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.
 </li>
 <li>
 Maintain and manage the printing environment in a cost-effective manner while supporting the company's Global green initiatives.
 </li>
 <li>
 Comply with the company's Global IT policies, procedures, and standards in all daily activities.
 </li>
 <li>
 Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.
 </li>
 <li>
 Assist in managing and maintaining servers, storage systems, and network equipment as required.
 </li>
 <li>
 Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.
 </li>
 <li>
 Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.
 </li>
 <li>
 Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.
 </li>
 <li>
 Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.
 </li>
 <li>
 Support onboarding and offboarding processes, including device setup, account creation, and access rights management.
 </li>
 <li>
 Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.
 
 
 </li>
 </ul>
 
 Required Certifications
 
 
 
 <ul>
 <li>
 ITIL
 </li>
 <li>
 MCSE
 </li>
 <li>
 CCNA
 </li>
 <li>
 Office 365 certification (preferred)
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Excellent communication and customer service abilities
 </li>
 <li>
 Good knowledge of networking, telecommunication systems, and Microsoft technologies
 </li>
 <li>
 Familiarity with ITSM processes
 </li>
 <li>
 Proactive, self-motivated, and keen to stay updated with modern technologies
 </li>
 </ul>
</div>

L2 - Technical Support Engineer

DICETEK LLC

<div>Position Overview
We are seeking a talented and enthusiastic L2 Technical Support Engineer to join our Technical Support Team. The ideal candidate will be certified in ITIL, MCSE, CCNA, and Office 365 (preferred), and will play a key role in ensuring the continuity, stability and efficiency of our IT services.
Key Responsibilities<ul><li>Provide network and telecommunication services for internal and external customers in an efficient and timely manner.</li><li>Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.</li><li>Provide, maintain, and monitor the company's Global desktop computing environment to ensure seamless desktop services.</li><li>Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.</li><li>Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.</li><li>Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.</li><li>Maintain and manage the printing environment in a cost-effective manner while supporting the company's Global green initiatives.</li><li>Comply with the company's Global IT policies, procedures, and standards in all daily activities.</li><li>Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.</li><li>Assist in managing and maintaining servers, storage systems, and network equipment as required.</li><li>Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.</li><li>Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.</li><li>Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.</li><li>Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.</li><li>Support onboarding and offboarding processes, including device setup, account creation, and access rights management.</li><li>Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.</li></ul>
Required Certifications<ul><li>
ITIL</li><li>
MCSE</li><li>
CCNA</li><li>
Office 365 certification (preferred)</li></ul> 
Skills &amp; Competencies<ul><li>
Strong troubleshooting and analytical skills</li><li>
Excellent communication and customer service abilities</li><li>
Good knowledge of networking, telecommunication systems, and Microsoft technologies</li><li>
Familiarity with ITSM processes</li><li>
Proactive, self-motivated, and keen to stay updated with modern technologies</li></ul></div>

TLS IT Solutionts

We are seeking a dedicated and proactive L1 Technical Support Engineer to join our dynamic team. In this role, you will be responsible for providing frontline technical assistance to our clients/customers. Your primary objective will be to diagnose and resolve technical issues promptly and effectively to ensure customer satisfaction.Key Responsibilities<ul><li>Handle all End-User Computing (EUC) tickets and resolve hardware, software, and network issues.</li><li>Accept and manage escalations from L1 helpdesk or other support teams.</li><li>Log, monitor, and prioritize tickets in the assigned queue; escalate complex issues when needed.</li><li>Daily: Troubleshoot IT issues, prepare laptops/desktops for new hires, and manage offboarding collections.</li><li>Weekly: Perform system health checks, preventive maintenance, and backup validations.</li><li>Monthly: Submit EUC support reports, update IT documentation, and recommend improvements.</li><li>Assist with procurement, allocation, and maintenance of IT assets.</li><li>Support installation and configuration of design software (CAD, Adobe Suite, etc.).</li><li>Maintain logs of all incidents, resolutions, and escalations.</li></ul>Technical Environment<ul><li>~365 laptops/desktops (HP, Asus Workstations, HP ZBook)</li><li>4 Xerox printers, 250 SIP telephones</li><li>Servers: HP DL380, Dell PowerEdge, SuperMicro (10 units)</li><li>Networking: D-Link &amp; Cisco switches, Unify AP Wi-Fi (13 units)</li><li>Firewalls: 2 (Open Source)</li><li>Backup &amp; Storage: QNAP and Linux-based systems</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Computer Science / IT or related field.</li><li>3&ndash;5 years of experience in L1 IT support within a large IT infrastructure.</li><li>Strong in incident management, ticketing systems, and EUC troubleshooting.</li><li>Hands-on with Windows OS, Active Directory, Office 365 / Google Workspace.</li><li>Experience with basic troubleshooting of Network &amp; IT Infrastructure.</li><li>Knowledge of CAD, Adobe, and design-related software installations, Configuration &amp; troubleshooting</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Ability to prioritize issues and handle multiple tasks efficiently.</li><li>Proactive, detail-oriented, and team-focused.</li></ul>Deliverables<ul><li>Monthly EUC support &amp; escalation report.</li><li>Updated infrastructure documentation.</li><li>Recommendations for IT system improvements.</li></ul>How to Apply:Interested candidates are encouraged to submit a resume to hr@tls-it.comPlease include &quot;L1 Technical Support Engineer&quot; in the subject line of your email.We look forward to welcoming a motivated and talented individual to our team!Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Technical Support Engineer - L1

CNS Middle East

<div>
 CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
 
 
 Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.
 
 
 A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.
 
 
 
 Job Description
 
 
 
 The Data Center Pre-Sales Engineer is responsible for designing end-to-end data center solutions&mdash;covering compute, storage, networking, virtualization, and &mdash;while also providing technical expertise in passive infrastructure and disaster recovery (DR) resiliency. You will work closely with sales teams, customers, and technical stakeholders to understand business needs, propose the right solutions, and ensure seamless integration into existing environments. including structured cabling, racks, power, cooling, containment, and DC layout design.
 
 
 The role supports sales teams by translating customer requirements into accurate technical proposals, BOQs, and solution architectures.
 
 
 
 Key Responsibilities:
 
 
 
 
 Presales &amp; Technical Consultation:
 
 
 
 <ul>
 <li>
 Engage with customers to understand their IT infrastructure, workloads, and business challenges.
 </li>
 <li>
 Conduct discovery sessions to assess current environments and identify gaps in storage, backup, virtualization, and DR strategies.
 </li>
 <li>
 Provide technical expertise on system architecture, high availability, and scalability
 
 
 </li>
 </ul>
 
 Solution Design &amp; Architecture:
 
 
 
 <ul>
 <li>
 Design and propose multi-vendor solutions that are tailored to customer needs, covering compute, storage, backup, and DR.
 </li>
 <li>
 Architect solutions leveraging technologies from VMware, Hyper-V, Veeam, Commvault, NetApp, Dell EMC, HPE, Pure Storage, Veritas, Zerto, Rubrik, and Cohesity.
 </li>
 <li>
 Create high-level and low-level designs (HLD/LLD) for proposed solutions.
 </li>
 <li>
 Ensure solutions align with industry best practices for security, performance, and scalability.
 
 
 </li>
 </ul>
 
 Technical Presentations &amp; Demonstrations:
 
 
 
 <ul>
 <li>
 Conduct product demos, POCs (Proof of Concepts), and workshops for customers.
 </li>
 <li>
 Develop technical collateral such as presentations, whitepapers, and use-case scenarios.
 </li>
 <li>
 Deliver engaging presentations to both technical and non-technical audiences.
 
 
 </li>
 </ul>
 
 RFP/RFI &amp; Proposal Development:
 
 
 
 <ul>
 <li>
 Work with sales teams to respond to RFPs/RFIs, ensuring the right mix of solutions is proposed.
 </li>
 <li>
 Draft Bill of Materials (BoM) and technical proposals with detailed justifications.
 </li>
 <li>
 Provide competitive analysis of different vendors&rsquo; solutions.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Knowledge Sharing:
 
 
 
 <ul>
 <li>
 Work with cross-functional teams including sales, professional services, and support teams.
 </li>
 <li>
 Engage with vendor alliances to stay updated on product roadmaps and partner certifications.
 </li>
 <li>
 Conduct internal training sessions for sales teams and junior engineers.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Technical Skills &ndash; Active Data Center
 
 
 
 <ul>
 <li>
 Compute platforms: HPE, Dell, Cisco UCS
 </li>
 <li>
 Storage: SAN/NAS (HPE, Dell EMC, NetApp, Pure)
 </li>
 <li>
 Virtualization: VMware vSphere, Hyper-V
 </li>
 <li>
 HCI: Nutanix, VxRail, Azure Stack HCI
 </li>
 <li>
 Backup: Veeam, Commvault
 </li>
 <li>
 Networking: L2/L3, SAN (Brocade/Cisco), ToR/leaf-spine basics
 
 
 </li>
 </ul>
 
 Technical Skills &ndash; Passive Infrastructure
 
 
 
 <ul>
 <li>
 Structured cabling standards (Cat6/6A, Fiber OM3/OM4, SM)
 </li>
 <li>
 Rack and cabinet design
 </li>
 <li>
 Power planning (UPS, PDU, redundancy, load distribution)
 </li>
 <li>
 Cooling concepts (CRAC/CRAH, in-row, hot/cold aisle containment)
 </li>
 <li>
 Understanding of DCIM tools
 </li>
 <li>
 Knowledge of TIA-942, Uptime, ISO standards
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 HPE ASE / Dell DCA / Cisco CCNP / VMware VCP
 </li>
 <li>
 Nutanix NCP/NSE / Veeam VMSP/VMCE
 </li>
 <li>
 Storage &amp; Backup: NetApp NCDA/NCIE, Dell EMC Proven Professional, Veeam VMCE, Commvault Certified Engineer.
 
 
 </li>
 </ul>
 
 Data center certifications:
 
 
 
 <ul>
 <li>
 CDCP
 
 
 </li>
 </ul>
 
 Good to Have
 
 :
 
 
 <ul>
 <li>
 Panduit/CommScope cabling knowledge
 </li>
 <li>
 BICSI Installer / Technician
 </li>
 <li>
 Azure/AWS certifications (foundation or associate)
 </li>
 <li>
 Cloud &amp; Hybrid IT: Experience with Azure, AWS, Google Cloud in backup/DR use cases.
 </li>
 <li>
 AI Infrastructure
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Strong presentation and communication skills.
 </li>
 <li>
 Ability to simplify complex solutions for customers.
 </li>
 <li>
 Customer-centric and solution-oriented approach.
 </li>
 <li>
 Excellent troubleshooting and analytical skills.
 
 
 </li>
 </ul>
 
 Preferred Knowledge :
 
 
 
 <ul>
 <li>
 ITIL &amp; Cloud: ITIL4 Foundation,
 </li>
 <li>
 Microsoft Azure Fundamentals, AWS Certified Solutions Architect Associate.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Compliance with policies and procedures based on the ISO standards adopted by CNS.
 
</div>

Data center Presales/Solution Engineer

<div>Company Description 
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. 
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio. 
Job Description 
The Data Center Pre-Sales Engineer is responsible for designing end-to-end data center solutions&mdash;covering compute, storage, networking, virtualization, and &mdash;while also providing technical expertise in passive infrastructure and disaster recovery (DR) resiliency. You will work closely with sales teams, customers, and technical stakeholders to understand business needs, propose the right solutions, and ensure seamless integration into existing environments. including structured cabling, racks, power, cooling, containment, and DC layout design. 
The role supports sales teams by translating customer requirements into accurate technical proposals, BOQs, and solution architectures.
Key Responsibilities:
Presales &amp; Technical Consultation:<ul><li>
Engage with customers to understand their IT infrastructure, workloads, and business challenges.</li><li>
Conduct discovery sessions to assess current environments and identify gaps in storage, backup, virtualization, and DR strategies.</li><li>
Provide technical expertise on system architecture, high availability, and scalability</li></ul>
Solution Design &amp; Architecture:<ul><li>
Design and propose multi-vendor solutions that are tailored to customer needs, covering compute, storage, backup, and DR.</li><li>
Architect solutions leveraging technologies from VMware, Hyper-V, Veeam, Commvault, NetApp, Dell EMC, HPE, Pure Storage, Veritas, Zerto, Rubrik, and Cohesity.</li><li>
Create high-level and low-level designs (HLD/LLD) for proposed solutions.</li><li>
Ensure solutions align with industry best practices for security, performance, and scalability.</li></ul>
Technical Presentations &amp; Demonstrations:<ul><li>
Conduct product demos, POCs (Proof of Concepts), and workshops for customers.</li><li>
Develop technical collateral such as presentations, whitepapers, and use-case scenarios.</li><li>
Deliver engaging presentations to both technical and non-technical audiences.</li></ul>
RFP/RFI &amp; Proposal Development:<ul><li>
Work with sales teams to respond to RFPs/RFIs, ensuring the right mix of solutions is proposed.</li><li>
Draft Bill of Materials (BoM) and technical proposals with detailed justifications.</li><li>
Provide competitive analysis of different vendors&rsquo; solutions.</li></ul>
Collaboration &amp; Knowledge Sharing:<ul><li>
Work with cross-functional teams including sales, professional services, and support teams.</li><li>
Engage with vendor alliances to stay updated on product roadmaps and partner certifications.</li><li>
Conduct internal training sessions for sales teams and junior engineers.</li></ul> 

Qualifications 
Technical Skills &ndash; Active Data Center<ul><li>
Compute platforms: HPE, Dell, Cisco UCS</li><li>
Storage: SAN/NAS (HPE, Dell EMC, NetApp, Pure)</li><li>
Virtualization: VMware vSphere, Hyper-V</li><li>
HCI: Nutanix, VxRail, Azure Stack HCI</li><li>
Backup: Veeam, Commvault</li><li>
Networking: L2/L3, SAN (Brocade/Cisco), ToR/leaf-spine basics</li></ul>
Technical Skills &ndash; Passive Infrastructure<ul><li>
Structured cabling standards (Cat6/6A, Fiber OM3/OM4, SM)</li><li>
Rack and cabinet design</li><li>
Power planning (UPS, PDU, redundancy, load distribution)</li><li>
Cooling concepts (CRAC/CRAH, in-row, hot/cold aisle containment)</li><li>
Understanding of DCIM tools</li><li>
Knowledge of TIA-942, Uptime, ISO standards</li></ul>
Preferred Certifications<ul><li>
HPE ASE / Dell DCA / Cisco CCNP / VMware VCP</li><li>
Nutanix NCP/NSE / Veeam VMSP/VMCE</li><li>
Storage &amp; Backup: NetApp NCDA/NCIE, Dell EMC Proven Professional, Veeam VMCE, Commvault Certified Engineer.</li></ul>
Data center certifications:<ul><li>
CDCP</li></ul>
Good to Have :<ul><li>
Panduit/CommScope cabling knowledge</li><li>
BICSI Installer / Technician</li><li>
Azure/AWS certifications (foundation or associate)</li><li>
Cloud &amp; Hybrid IT: Experience with Azure, AWS, Google Cloud in backup/DR use cases.</li><li>
AI Infrastructure</li></ul>
Soft Skills:<ul><li>
Strong presentation and communication skills.</li><li>
Ability to simplify complex solutions for customers.</li><li>
Customer-centric and solution-oriented approach.</li><li>
Excellent troubleshooting and analytical skills.</li></ul>
Preferred Knowledge :<ul><li>
ITIL &amp; Cloud: ITIL4 Foundation,</li><li>
Microsoft Azure Fundamentals, AWS Certified Solutions Architect Associate.</li></ul> 
Additional Information<div></div> 
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

Cubezix Business Technologies

CubeZix Technologies is seeking an experienced Service Delivery Manager to lead service delivery across IT Managed Services and AMC clients. The role is responsible for managing the IT engineering team, overseeing helpdesk operations, handling technical escalations, onboarding and managing new AMC contracts, and providing hands-on technical guidance to the team.The ideal candidate will have strong, in-depth knowledge of IT infrastructure and cybersecurity, combined with leadership capability to train, mentor, and support engineers while ensuring high service quality and client satisfaction.Key ResponsibilitiesService Delivery &amp; AMC Management<ul><li>Own end-to-end service delivery for AMC and managed services clients.</li><li>Manage onboarding and transition of new AMC customers.</li><li>Ensure compliance with SLAs, service scope, and contractual obligations.</li><li>Monitor service performance and implement continuous improvement initiatives.</li><li>Conduct service reviews and operational meetings with internal teams and clients.</li></ul>Team &amp; Helpdesk Management<ul><li>Lead and manage the IT engineering and helpdesk teams (L1/L2/L3).</li><li>Assign tickets, prioritize workloads, and ensure optimal resource utilization.</li><li>Oversee helpdesk operations including ticket logging, escalation, and closure.</li><li>Ensure proper documentation, knowledge base updates, and SOP adherence.</li></ul>Escalation &amp; Technical Support<ul><li>Act as the primary escalation point for critical incidents and VIP clients.</li><li>Assist engineers in diagnosing and resolving complex and escalated technical issues.</li><li>Lead major incident management, root cause analysis (RCA), and corrective actions.</li><li>Coordinate with vendors, OEMs, and cloud providers during escalations.</li></ul>Technical Leadership &amp; Infrastructure Oversight<ul><li>Provide technical leadership across IT infrastructure environments including:</li><li>Servers, virtualization, and storage</li><li>Networking, firewalls, and VPNs</li><li>Cloud and hybrid infrastructure</li><li>Backup, disaster recovery, and monitoring systems</li><li>Review and approve technical designs, changes, and implementations.</li><li>Ensure infrastructure solutions align with security and best-practice standards.</li></ul>Cyber Security &amp; Compliance<ul><li>Ensure cybersecurity best practices are implemented across client environments.</li><li>Oversee endpoint security, firewall policies, access controls, and patching.</li><li>Support incident response for security-related events.</li><li>Ensure compliance with internal security policies and client requirements.</li></ul>Training &amp; Team Development<ul><li>Conduct regular technical training and knowledge-sharing sessions for engineers.</li><li>Identify skill gaps and recommend training plans and certifications.</li><li>Mentor team members to improve technical and operational capabilities.</li><li>Promote a culture of continuous learning and service excellence.</li></ul>Required Skills &amp; ExperienceTechnical Expertise<ul><li>In-depth knowledge of IT infrastructure and managed services environments.</li></ul>Leadership &amp; Management<ul><li>Proven experience managing IT engineering and support teams.</li><li>Strong escalation handling and decision-making abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to balance technical involvement with service management responsibilities.</li><li>Strong understanding of cybersecurity principles and controls.</li><li>Hands-on experience with:</li><li>Windows Server, Active Directory, and core infrastructure services</li><li>Networking (Switches, Firewalls, VPNs)</li><li>Virtualization platforms (VMware / Hyper-V)</li><li>Microsoft 365, cloud, and hybrid environments</li><li>Ability to troubleshoot and resolve L2/L3 technical issues.</li></ul>Key Performance Indicators (KPIs)<ul><li>SLA compliance and service availability</li><li>Escalation resolution effectiveness</li><li>Client satisfaction (CSAT)</li><li>Team performance and skill development</li><li>AMC onboarding success and renewal retention</li><li>Security incident response and prevention</li></ul>Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Managed Services or Infrastructure: 5 years (Required)</li><li>Service Delivery, IT Operations, or Support Manager: 2 years (Required)</li></ul>License/Certification:<ul><li>ITIL certification preferred. (Preferred)</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (Preferred)</li></ul>Work Location: In person

IT Service Delivery Manager

Explore 7047+ L2 technical support engineer in House Counsel Jobs In Dubai this December. Find roles across top companies and apply now to boost your career.

7047 l2 technical support engineer jobs IN House Counsel Jobs In Dubai

L2 - Technical Support Engineer

L2 - Technical Support Engineer

L2 - Technical Support Engineer

Technical Support Engineer - L1

Data center Presales/Solution Engineer

Data center Presales/Solution Engineer

IT Service Delivery Manager