lead teller

KeyBank

Location: 
10655 NE 4th Street - Bellevue, Washington 98004
 
Job Summary
 Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
 
Essential FunctionsEmbodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
 Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
 Acts as a resource to identify and resolve more complex client servicing issues.
 Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
 Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
 Attends and participates in in-person morning huddles and end-of-day debriefs.
 Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.
 Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.
 Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
 Supports the Branch Manager in onboarding and training new Tellers to the team.
 Work on Saturdays as directed by management
 Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
 Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
 
EducationHigh School Diploma , GED, or equivalent business experience (required)
 
Work Experience3+ years Demonstrated superior client relationship skills (required)
 3+ years Experienced in cash handling (required)
 Working knowledge of PC with Windows based applications and calculator (required)
 Demonstrated ability to lead, motivate, and foster teamwork (required)
 Demonstrated organizational skills while managing multiple tasks (required)
 
Licenses and CertificationsNotary License (preferred)
 
SkillsKnowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
 Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).
 Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.
 Excellent time management skills.
 Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service
 Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
 Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.
 Helping clients achieve their financial goals through education and the use of financial tools
 
Core CompetenciesAll KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
 
Physical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
 
Driving RequirementsAbility to occasionally operate a motor vehicle with a valid driver's license.
 
Work Location Category
 Branch
 
COMPENSATION AND BENEFITS
 This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
 Please click here for a list of benefits for which this position is eligible.
 
Job Posting Expiration Date: 06/05/2026
 
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
 Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Lead Teller

Location: 
561 New Scotland Avenue - Albany, New York 12208
 
Job Summary
 Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
 
Essential FunctionsEmbodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
 Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
 Acts as a resource to identify and resolve more complex client servicing issues.
 Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
 Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
 Attends and participates in in-person morning huddles and end-of-day debriefs.
 Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.
 Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.
 Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
 Supports the Branch Manager in onboarding and training new Tellers to the team.
 Work on Saturdays as directed by management
 Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
 Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
 
EducationHigh School Diploma , GED, or equivalent business experience (required)
 
Work Experience3+ years Demonstrated superior client relationship skills (required)
 3+ years Experienced in cash handling (required)
 Working knowledge of PC with Windows based applications and calculator (required)
 Demonstrated ability to lead, motivate, and foster teamwork (required)
 Demonstrated organizational skills while managing multiple tasks (required)
 
Licenses and CertificationsNotary License (preferred)
 
SkillsKnowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
 Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).
 Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.
 Excellent time management skills.
 Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service
 Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
 Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.
 Helping clients achieve their financial goals through education and the use of financial tools
 
Core CompetenciesAll KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
 
Physical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
 
Driving RequirementsAbility to occasionally operate a motor vehicle with a valid driver's license.
 
Work Location Category
 Branch
 
COMPENSATION AND BENEFITS
 This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
 Please click here for a list of benefits for which this position is eligible.
 
Job Posting Expiration Date: 07/03/2026
 
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
 Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

SC State Credit Union

<div>Join our team at SC State Credit Union as a Full Time Head Teller, at our Spartanburg Branch, where you will have the opportunity to lead a dynamic team, provide exceptional customer service, and drive financial empowerment in our community. As a Head Teller, you will play a key role in guiding our members through their financial journeys and helping them achieve their goals. This position offers a rewarding opportunity to showcase your leadership skills and make a meaningful impact in the lives of others.
Come be a part of our customer-centric and professional culture dedicated to excellence in the credit union industry. Apply now and take the next step in your banking career with us!<h3 class="jobSectionHeader">
DAY TO DAY AS A HEAD TELLER</h3>
As a new Full Time Head Teller at SC State Credit Union, you will oversee daily teller operations, perform accurate transaction processing, and ensure compliance with established policies and procedures. Your responsibilities will include mentoring teller staff, resolving member inquiries, and maintaining a welcoming branch environment. Additionally, you will have the opportunity to assist in the implementation of new processes and initiatives to enhance operational efficiency and member satisfaction. Join our team and contribute to our customer-focused and high-performance culture by delivering top-notch service and fostering strong relationships with our members. With guidance and support, you will quickly adapt to your role and excel in providing exceptional service to our valued members.<h3 class="jobSectionHeader">
WHAT MATTERS MOST</h3>
To succeed as a Full Time Head Teller at SC State Credit Union, you should possess excellent communication skills, attention to detail, and a strong focus on delivering exceptional customer service. Strong leadership abilities are essential as you will be managing a team of tellers and guiding them to achieve operational excellence. A solid understanding of banking procedures, cash handling, and regulatory requirements is important to ensure accuracy and compliance in daily transactions. Additionally, problem-solving skills and the ability to remain calm under pressure will be valuable in resolving member issues efficiently.
Your positive attitude, professionalism, and passion for helping others achieve their financial goals will set you up for success in this role within our customer-centric and professional environment.<h3 class="jobSectionHeader">
BENEFITS</h3><ul><li>
Health, RX, Dental, and Vision insurance</li><li>
Matching 401k and Discretionary Profit Sharing</li><li>
Employer Paid Long Term Disability</li><li>
Paid Holidays</li><li>
Paid Annual Leave and Sick Leave</li><li>
Medical Flex Spending and Dependent Care Accounts</li></ul>
EOE M/F/Disabled/Vet - This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, veteran status, pregnancy, childbirth, or related medical conditions, or any other classification protected by law.</div>

Head Teller

Independent Bank

<div><h3 class="jobSectionHeader">Be Proud, Be You, Be Independent!</h3>

Are you ready to grow your career in an environment that encourages confidence, clarity, and success? At Independent Bank, our team lives our mission every day:

Inspiring financial independence today, with tomorrow in mind. We are committed to cultivating a workplace that values individuality, promotes growth, and supports the people we serve. Our Vision is a future where clients approach their finances with confidence and clarity&mdash;and we believe that starts with the team who supports them.

Our Retail Career Path was built to do just that&mdash;support you. Whether you're launching a new career in banking or looking to advance your current one, we offer a structured, self-guided journey designed to help you grow professionally and personally. From your first day as a Client Service Associate (CSA), you'll receive the training, mentorship, and tools you need to advance&mdash;with the flexibility to progress at your own pace and increase your earning potential as you go.

Client Service Associate 1 
As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional &ldquo;bank teller&rdquo; role with self-guided growth opportunities.
<ul>
<li><div><ul><li>Assist clients with transaction services and provide solutions in a friendly and efficient manner.</li>
<li>Deliver financial solutions to clients utilizing the Independent Bank products and services.</li>
<li>Gain an understanding of the basic framework of Independent Bank accounts.</li>
<li>Become skilled with regards to conducting different types of transactions for clients.</li>
<li>Utilize all available technology to perform daily tasks.</li></ul> 
</div></li>
</ul> 
Client Service Associate 2 
As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional &ldquo;bank teller&rdquo; role with self-guided growth opportunities.
<ul>
<li><div><ul><li>Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility.</li>
<li>Strengthen your understanding of the basic framework of Independent Bank business accounts.</li>
<li>Become proficient with regards to conducting different types of transactions for clients.</li>
<li>Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.</li>
<li>Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services.</li>
<li>Identify client referral opportunities to appropriate team members.</li>
<li>1+ years of community banking experience.</li>
<li>Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.</li>
<li>Ability to have meaningful financial conversations with clients during all interactions.</li>
<li>Maintain ongoing communication with clients following internal processes and procedures.</li>
<li>Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.</li></ul> 
</div></li>
</ul> 
Client Service Specialist 
As a Client Service Specialist (CSS), you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired from previous banking and customer service roles to better serve Independent Bank clients and offer appropriate products, services and solutions. This position is similar to the traditional &ldquo;lead teller&rdquo; or &ldquo;personal banker&rdquo; role with self-guided growth opportunities.
<ul>
<li><div><ul><li>Assist clients with transaction services and provide solutions in a friendly and efficient manner.</li>
<li>Exemplify professional knowledge on the framework of Independent Bank business accounts.</li>
<li>Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions.</li>
<li>Identify client referral opportunities to appropriate team members.</li>
<li>Take consumer loan applications in response to client inquiries.</li>
<li>Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.</li>
<li>Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.</li>
<li>Advanced proficiency with Independent Bank products and services.</li>
<li>Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins.</li>
<li>2+ years of community banking experience or high level customer service and cash handling experience.</li>
<li>Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.</li>
<li>Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.</li>
<li>Maintain ongoing communication with clients following internal processes and procedures.</li>
<li>Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.</li></ul> 
</div></li>
</ul> 
Client Service Expert 
As a Client Service Expert (CSE) you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired in previous positions and will serve as a mentor and instructor for other team members in advancing their skills. This position is a step above a traditional, more experienced &ldquo;lead teller&rdquo; or &ldquo;personal banker&rdquo; role with self-guided growth opportunities.
<ul>
<li><div><ul><li>Assist clients with transaction services and provide solutions in a friendly and efficient manner.</li>
<li>Exemplify professional knowledge on the framework of Independent Bank business accounts.</li>
<li>Demonstrated ability to make personal connections, engage and educate clients, ask open-ended questions, and listen in order to establish trust and build lasting relationships.</li>
<li>Take consumer loan applications in response to client inquiries, as well as originate and close consumer loans.</li>
<li>Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.</li>
<li>Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.</li>
<li>Advanced proficiency with Independent Bank products and services.</li>
<li>Accountable for preparation of, and participation in, IB Edge Sales Management routines.</li>
<li>Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach.</li>
<li>Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs.</li>
<li>3+ years of community banking experience</li>
<li>NMLS registration under the SAFE Act of 2008.</li>
<li>Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.</li>
<li>Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.</li>
<li>Maintain ongoing communication with clients following internal processes and procedures.</li>
<li>Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.</li>
<li>Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management.</li></ul> 
</div></li>
</ul> 
Why You Should Apply:
<ul>
<li>Competitive hourly pay and great benefits.</li>
<li>Accommodating and flexible paid time off.</li>
<li>A knowledgeable, goal-driven, and exciting team of colleagues.</li>
<li>Numerous advancement opportunities with structured, personalized career paths and mentoring.</li>
<li>Exposure to different areas of banking and the ability to work with leaders within the industry.</li>
<li>Extensive training on all areas and aspects of the banking field to help you reach your highest potential.</li>
<li>Community-focused events and volunteer opportunities.</li></ul> 
 
What We&rsquo;re Looking For:
<ul>
<li>High school diploma or equivalent education is required.</li>
<li>Outstanding client service skills.</li>
<li>Cash handling experience is preferred, but it is not required as we provide ample training.</li>
<li>The ability to adapt and adjust to new ideas, processes, workflows, and systems.</li>
<li>Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.</li>
<li>Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.</li>
<li>A strong desire to be a part of the Independent Bank family while contributing to our growth and success.</li></ul> 
 
This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!

Be Proud. Be YOU. Be Independent!</div>

Full Time Client Service Associate

<div><h3 class="jobSectionHeader">Be Proud, Be You, Be Independent!</h3>

Are you ready to grow your career in an environment that encourages confidence, clarity, and success? At Independent Bank, our team lives our mission every day:

Inspiring financial independence today, with tomorrow in mind. We are committed to cultivating a workplace that values individuality, promotes growth, and supports the people we serve. Our Vision is a future where clients approach their finances with confidence and clarity&mdash;and we believe that starts with the team who supports them.

Our Retail Career Path was built to do just that&mdash;support you. Whether you're launching a new career in banking or looking to advance your current one, we offer a structured, self-guided journey designed to help you grow professionally and personally. From your first day as a Client Service Associate (CSA), you'll receive the training, mentorship, and tools you need to advance&mdash;with the flexibility to progress at your own pace and increase your earning potential as you go.
Client Service Associate 1 
As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional &ldquo;bank teller&rdquo; role with self-guided growth opportunities.
<ul>
<li><div><ul><li>Assist clients with transaction services and provide solutions in a friendly and efficient manner.</li>
<li>Deliver financial solutions to clients utilizing the Independent Bank products and services.</li>
<li>Gain an understanding of the basic framework of Independent Bank accounts.</li>
<li>Become skilled with regards to conducting different types of transactions for clients.</li>
<li>Utilize all available technology to perform daily tasks.</li></ul> 
</div></li>
</ul> 
Client Service Associate 2 
As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional &ldquo;bank teller&rdquo; role with self-guided growth opportunities.
<ul>
<li><div><ul><li>Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility.</li>
<li>Strengthen your understanding of the basic framework of Independent Bank business accounts.</li>
<li>Become proficient with regards to conducting different types of transactions for clients.</li>
<li>Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.</li>
<li>Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services.</li>
<li>Identify client referral opportunities to appropriate team members.</li>
<li>1+ years of community banking experience.</li>
<li>Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.</li>
<li>Ability to have meaningful financial conversations with clients during all interactions.</li>
<li>Maintain ongoing communication with clients following internal processes and procedures.</li>
<li>Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.</li></ul> 
</div></li>
</ul> 
Client Service Specialist 
As a Client Service Specialist (CSS), you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired from previous banking and customer service roles to better serve Independent Bank clients and offer appropriate products, services and solutions. This position is similar to the traditional &ldquo;lead teller&rdquo; or &ldquo;personal banker&rdquo; role with self-guided growth opportunities.
<ul>
<li><div><ul><li>Assist clients with transaction services and provide solutions in a friendly and efficient manner.</li>
<li>Exemplify professional knowledge on the framework of Independent Bank business accounts.</li>
<li>Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions.</li>
<li>Identify client referral opportunities to appropriate team members.</li>
<li>Take consumer loan applications in response to client inquiries.</li>
<li>Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.</li>
<li>Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.</li>
<li>Advanced proficiency with Independent Bank products and services.</li>
<li>Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins.</li>
<li>2+ years of community banking experience or high level customer service and cash handling experience.</li>
<li>Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.</li>
<li>Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.</li>
<li>Maintain ongoing communication with clients following internal processes and procedures.</li>
<li>Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.</li></ul> 
</div></li>
</ul> 
Client Service Expert 
As a Client Service Expert (CSE) you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired in previous positions and will serve as a mentor and instructor for other team members in advancing their skills. This position is a step above a traditional, more experienced &ldquo;lead teller&rdquo; or &ldquo;personal banker&rdquo; role with self-guided growth opportunities.
<ul>
<li><div><ul><li>Assist clients with transaction services and provide solutions in a friendly and efficient manner.</li>
<li>Exemplify professional knowledge on the framework of Independent Bank business accounts.</li>
<li>Demonstrated ability to make personal connections, engage and educate clients, ask open-ended questions, and listen in order to establish trust and build lasting relationships.</li>
<li>Take consumer loan applications in response to client inquiries, as well as originate and close consumer loans.</li>
<li>Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.</li>
<li>Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.</li>
<li>Advanced proficiency with Independent Bank products and services.</li>
<li>Accountable for preparation of, and participation in, IB Edge Sales Management routines.</li>
<li>Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach.</li>
<li>Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs.</li>
<li>3+ years of community banking experience</li>
<li>NMLS registration under the SAFE Act of 2008.</li>
<li>Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.</li>
<li>Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.</li>
<li>Maintain ongoing communication with clients following internal processes and procedures.</li>
<li>Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.</li>
<li>Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management.</li></ul> 
</div></li>
</ul> 
Why You Should Apply:
<ul>
<li>Competitive hourly pay and great benefits.</li>
<li>Accommodating and flexible paid time off.</li>
<li>A knowledgeable, goal-driven, and exciting team of colleagues.</li>
<li>Numerous advancement opportunities with structured, personalized career paths and mentoring.</li>
<li>Exposure to different areas of banking and the ability to work with leaders within the industry.</li>
<li>Extensive training on all areas and aspects of the banking field to help you reach your highest potential.</li>
<li>Community-focused events and volunteer opportunities.</li></ul> 
 
What We&rsquo;re Looking For:
<ul>
<li>High school diploma or equivalent education is required.</li>
<li>Outstanding client service skills.</li>
<li>Cash handling experience is preferred, but it is not required as we provide ample training.</li>
<li>The ability to adapt and adjust to new ideas, processes, workflows, and systems.</li>
<li>Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.</li>
<li>Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.</li>
<li>A strong desire to be a part of the Independent Bank family while contributing to our growth and success.</li></ul> 
 
This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!

Be Proud. Be YOU. Be Independent!</div>

Part Time Client Service Associate

CommunityAmerica Credit Union

<div>Summary:
<div>
About CommunityAmerica Credit Union</div><div>
At CommunityAmerica, our mission is simple: to guide our Members and communities on a path to thrive, helping them achieve financial peace of mind and confidently pursue financial freedom. We&rsquo;re more than a credit union, we&rsquo;re trusted financial partners, committed to personalized guidance, community impact, and member-centric innovation.</div><div>
Joining CommunityAmerica means becoming part of an award-winning, purpose-driven culture built on collaboration, growth, and service excellence. We invest in our employees&rsquo; growth and success, just as we do for our Members.</div>
Duties &amp; Responsibilities:
<div>
Frontline Service with Purpose</div><div>
As a Teller, you will be the welcoming face of CommunityAmerica, delivering friendly, accurate service while handling financial transactions. You&rsquo;ll build trust, answer questions, and support Members in reaching their financial goals through:</div><div></div><ul><li> 
Member-Centered Service &ndash; Greet each Member with warmth and professionalism, listen actively, and provide tailored solutions that meet them where they are on their financial journey.</li><li>
Relationship-Driven Service Delivery &ndash; Connect Members with products, services, and specialists that align with their goals, helping them take the next step toward financial success.</li></ul>
Requirements:
<div>
What You&rsquo;ll Bring</div><ul><li>
High school diploma or equivalent required; bachelor&rsquo;s degree preferred</li><li>
Minimum of 2 years of customer service experience (financial or retail preferred); bachelor&rsquo;s degree may substitute for experience</li><li>
Cash-handling skills with strong attention to detail</li><li>
Ability to build rapport and respond thoughtfully to Member needs</li><li>
Strong critical thinking and decision-making abilities</li><li>
Self-motivated, with the ability to work independently and collaboratively</li><li>
Excellent verbal and written communication skills</li><li>
Commitment to confidentiality and professionalism</li><li>
Comfort with technology and a willingness to learn new systems</li></ul></div>

Teller- Claycomo Branch, Pleasant Valley MO

First Federal Bank

First Federal Bank is looking to welcome a bank teller to our Charlotte office, located in the Historic Charlotte Square. This position is full time, in person. For questions, please contact the Human Resources Department at (615) 446-2822MAJOR FUNCTION:Performs customer service transactions and makes sales referrals of bank services to support the effective operation of a branch bank.PRINCIPAL ACCOUNTABILITIES:Cultivates customer service by handling all paying and receiving teller functions and customer requests.Contributes to the development of new business by identifying sales opportunities and by taking the necessary steps to sell and cross-sell.Minimizes losses to the branch bank by maintaining control over cash in the teller window and balancing cash drawer daily.Contributes to the efficient operation of the branch bank by maintaining a minimum of absences and tardy days.NATURE AND SCOPE:The teller is responsible for providing a high quality of service to customers of First Federal Bank through paying and receiving transactions. In this capacity, the incumbent is responsible for cashing and issuing checks; accepting deposits and payments on loans and bankcards; paying withdrawals from savings accounts and redeeming savings bonds. In addition, the teller supports the efficient operation of the branch by verifying and packaging currency and coin and by accurately balancing the teller window. The teller ensures that losses to the bank are minimized by keeping cash outages and cash differences low.Along with providing high quality service to customers, the teller identifies sales opportunities. Here, the incumbent is responsible for keeping informed of current bank products and services, recognizing opportunities to make sales referrals, and taking the necessary steps to refer the sale to the appropriate branch personnel.Providing accurate and responsive customer service while also making sales referrals for bank services is a major challenge to this position. The teller is responsible for maintaining the appropriate balance between processing customer transactions quickly and accurately while at the same time getting to know the customers, providing them with a high level of service, and making sales referrals for bank services. Maintaining this balance is the most difficult aspect of the job.In order to carry out the specific duties of the position, the teller operates various types of equipment. Included here are calculators, teller machines, currency counters, check writers, encoding machines, and computers. Depending on the branch, the teller should be familiar with the operation of this equipment.A final responsibility of the teller is to contribute to the efficient operation of the branch by maintaining an acceptable level of absences and by minimizing tardy days. This is important to ensure that the necessary level of customer service is available at all times.MINIMUM QUALIFICATIONS:Previous cash handling experience and good math skills.High school education or equivalent and previous teller experience.Job Type: Full-timeBenefits:<ul><li>401(k) 3% Match</li><li>AD&amp;D insurance</li><li>Bereavement leave</li><li>Dependent care reimbursement</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health savings account</li><li>Opportunities for advancement</li><li>Retirement plan</li><li>Tuition reimbursement</li></ul>Work Location: In person

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Teller- Claycomo Branch, Pleasant Valley MO

Bank Teller