level 2 support engineer

infinite Computer Solution

<p></p><div><div><div><div><b>Skills &amp; Requirements:</b><br>
Job Type: Service Desk Engineer<br>
Base Location: [Hyderabad/Noida] (24x7 Hybrid / Remote / Onsite Support)<br>
Shift Timing: Rotational (24x7x365 coverage)<br>
Prerequisite: Must be open to night shifts and weekend coverage<br>
Range of Year Experience &ndash; 7 &ndash; 10 Years<br>
RTO &ndash; Hybrid Model<br>
Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).<br>
Familiarity with ITSM platforms (e.g., ServiceNow)<br>
Strong understanding of Windows OS, basic networking, and enterprise applications.<br>
Excellent communication skills in English (written and verbal).<ul><li>
ITIL Foundation Knowledge/certification.</li><li>
Experience with remote desktop and diagnostic tools.</li><li>
Ability to create and maintain SOPs and user guides.</li><li>
Strong problem-solving and analytical skills.</li></ul><b>
Role Summary:</b><br>
<b>We are looking for a skilled and customer-focused Service Desk Analyst to provide multi-tiered IT support to end users.</b><br>
<b>This role encompasses Level 1 support responsibilities, including enabling self-help capabilities, resolving basic software/hardware issues, and performing advanced diagnostics for escalated incidents and service requests.</b><br>
<b>Key Responsibilities:</b><ul><li>
Enable and guide end users in using self-help tools for basic software and hardware issues.</li><li>
Support incident and service request reporting.</li><li>
Assist with password reset tools and account recovery processes.</li><li>
Respond to &ldquo;how-to&rdquo; queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting).</li><li>
Remote troubleshooting.</li><li>
Log, categorize, and track incidents and requests to closure.</li><li>
Handle escalated issues requiring specific application knowledge or advanced troubleshooting.</li><li>
Run diagnostics and perform remote support for complex incidents.</li><li>
Coordinate field services for part ordering and desk-side visits as per client policies.</li><li>
Ensure proper documentation and escalation to Level 2 support when necessary.</li><li>
L3 need to also support complex issues related to running the diagnostics and remotely perform advanced troubleshooting.</li><li>
Need to involved in KB process innovation for the team</li><li>
L3 needs to validate if it includes any ordering parts as per Client policies to facilitate any required desk side visits from field services technicians and do a warm transfer to the (Onshore EUS Level 2 Support).</li></ul></div>
</div><div><p><b>Qualifications</b></p>
<div>Graduation</div>
</div><div><p><b>Range of Year Experience-Min Year</b></p>
<div>5</div>
</div><div><p><b>Range of Year Experience-Max Year</b></p>
<div>7</div></div></div></div><div></div>

Senior IT Analyst

DXC Technology

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Job Summary
 <br/>
 <br/>
 The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Issue Investigation &amp; Resolution
 <br/>
 <br/>
 Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
 <br/>
 <br/>
 Reproduce issues in test/staging environments to identify bugs or misconfigurations.
 <br/>
 <br/>
 Conduct detailed log analysis, SQL/database checks, and API validation.
 <br/>
 <br/>
 Incident Management
 <br/>
 <br/>
 Classify and prioritize incidents based on severity and business impact.
 <br/>
 <br/>
 Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
 <br/>
 <br/>
 Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
 <br/>
 <br/>
 User Support &amp; Communication
 <br/>
 <br/>
 Communicate with business users or clients to gather additional information when needed.
 <br/>
 <br/>
 Provide workarounds or solutions while permanent fixes are being developed.
 <br/>
 <br/>
 Maintain knowledge base and support documentation.
 <br/>
 <br/>
 Technical Tasks
 <br/>
 <br/>
 Prepare scripts or SQL queries to validate data or resolve issues.
 <br/>
 <br/>
 Perform basic configuration changes or updates in non-production environments.
 <br/>
 <br/>
 Conduct release verification and smoke testing after deployments.
 <br/>
 <br/>
 Continuous Improvement
 <br/>
 <br/>
 Analyze recurring issues to suggest long-term fixes or enhancements.
 <br/>
 <br/>
 Provide feedback to development/QA teams to improve application stability and usability.
 <br/>
 <br/>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 Technical Skills:
 <br/>
 <br/>
 Strong understanding of various technologies (Java, .net and visual basic)
 <br/>
 <br/>
 Experience with web application architectures (e.g., client/server, REST APIs).
 <br/>
 <br/>
 Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
 <br/>
 <br/>
 Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
 <br/>
 <br/>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 Strong analytical and problem-solving skills.
 <br/>
 <br/>
 Excellent communication and documentation abilities.
 <br/>
 <br/>
 Ability to work independently and under pressure.
 <br/>
 <br/>
 Communication: Slack, Microsoft Teams, Email
 <br/>
 <br/>
 Code/CI: Git, Jenkins, GitHub Actions
 <br/>
 <br/>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 <br/>
 <br/>
 <strong>
  Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 </strong>
 here
 <strong>
  <em>
   .
  </em>
 </strong>
</div>


RR-0203072 - Sr Analyst III Software Engineering

<div><p><b>Job Description:</b></p><h1 class="jobSectionHeader"><b>
Job Summary</b></h1><h1 class="jobSectionHeader"><b>
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.</b></h1><h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><h1 class="jobSectionHeader"><b>
Issue Investigation &amp; Resolution</b></h1><h1 class="jobSectionHeader"><b>
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.</b></h1><h1 class="jobSectionHeader"><b>
Reproduce issues in test/staging environments to identify bugs or misconfigurations.</b></h1><h1 class="jobSectionHeader"><b>
Conduct detailed log analysis, SQL/database checks, and API validation.</b></h1><h1 class="jobSectionHeader"><b>
Incident Management</b></h1><h1 class="jobSectionHeader"><b>
Classify and prioritize incidents based on severity and business impact.</b></h1><h1 class="jobSectionHeader"><b>
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.</b></h1><h1 class="jobSectionHeader"><b>
Collaborate with L1 and L3 teams during major incidents and post-incident reviews.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>User Support &amp; Communication</b></h1><h1 class="jobSectionHeader"><b>
Communicate with business users or clients to gather additional information when needed.</b></h1><h1 class="jobSectionHeader"><b>
Provide workarounds or solutions while permanent fixes are being developed.</b></h1><h1 class="jobSectionHeader"><b>
Maintain knowledge base and support documentation.</b></h1><h1 class="jobSectionHeader"><b>
Technical Tasks</b></h1><h1 class="jobSectionHeader"><b>
Prepare scripts or SQL queries to validate data or resolve issues.</b></h1><h1 class="jobSectionHeader"><b>
Perform basic configuration changes or updates in non-production environments.</b></h1><h1 class="jobSectionHeader"><b>
Conduct release verification and smoke testing after deployments.</b></h1><h1 class="jobSectionHeader"><b>
Continuous Improvement</b></h1><h1 class="jobSectionHeader"><b>
Analyze recurring issues to suggest long-term fixes or enhancements.</b></h1><h1 class="jobSectionHeader"><b>
Provide feedback to development/QA teams to improve application stability and usability.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>Skills &amp; Qualifications</b></h1><h1 class="jobSectionHeader"><b>
Technical Skills:</b></h1><h1 class="jobSectionHeader"><b>
Strong understanding of various technologies (Java, .net and visual basic)</b></h1><h1 class="jobSectionHeader"><b>
Experience with web application architectures (e.g., client/server, REST APIs).</b></h1><h1 class="jobSectionHeader"><b>
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.</b></h1><h1 class="jobSectionHeader"><b>
Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>Soft Skills:</b></h1><h1 class="jobSectionHeader"><b>
Strong analytical and problem-solving skills.</b></h1><h1 class="jobSectionHeader"><b>
Excellent communication and documentation abilities.</b></h1><h1 class="jobSectionHeader"><b>
Ability to work independently and under pressure.</b></h1><h1 class="jobSectionHeader"><b>
Communication: Slack, Microsoft Teams, Email</b></h1><h1 class="jobSectionHeader"><b>
Code/CI: Git, Jenkins, GitHub Actions</b></h1><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p><b>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</b> here<b><i>.</i></b></p></div><p></p>

Takamol Holding

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Level 2 support for application incidents, working closely with customer support and engineering teams to ensure timely resolution.
  </li>
  <li>
   Monitor system performance and application health using tools like Prometheus, Grafana, Datadog, or similar.
  </li>
  <li>
   Perform root cause analysis and post-incident reviews to improve system reliability.
  </li>
  <li>
   Work with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability.
  </li>
  <li>
   Develop and maintain support documentation, runbooks, and knowledge base articles.
  </li>
  <li>
   Participate in an on-call rotation and help reduce operational toil through automation and tooling.
  </li>
  <li>
   Collaborate with cross-functional teams to improve overall system reliability, performance, and security.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
  </li>
  <li>
   1&ndash;3 years of experience in software engineering, systems administration, DevOps, or site reliability engineering.
  </li>
  <li>
   Familiarity with Linux-based systems and scripting languages (e.g., Bash, Go).
  </li>
  <li>
   Basic understanding of monitoring and alerting concepts.
  </li>
  <li>
   Strong troubleshooting and analytical skills.
  </li>
  <li>
   Good communication skills and ability to collaborate across teams
  </li>
 </ul>
</div>


Site Reliability Engineer Specialist

Abu Dhabi Islamic Bank - Egypt

<div>
 <p>
  <strong>
   KEY ACCOUNTABILITIES
  </strong>
 </p>
 <ul>
  <li>
   Act as a second level support for incidents that service Desk is unable to do so independently.
  </li>
  <li>
   Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the banking systems.
  </li>
  <li>
   Follow up delivery of incident/ problem solutions.
  </li>
  <li>
   Perform software research, testing, and recommendations when needed
  </li>
  <li>
   Handling Vendors, internal IT &amp; business communications effectively.
  </li>
  <li>
   This position requires response and issue resolution during nights and weekends as necessary to meet business needs.
  </li>
  <li>
   Review Deployment plans for production changes.
  </li>
  <li>
   Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
  </li>
  <li>
   Evaluates impact analysis provided by vendors and/or implementation teams for production changes.
  </li>
  <li>
   Report incident status on weekly basis to support manager.
  </li>
  <li>
   Problem Management.
  </li>
 </ul>
 <p>
  - Lead problem resolution cycle whether the resolution will be done internally or by software vendor.
 </p>
 <p>
  - Ensure clear ownership of problem determination / resolution
 </p>
 <p>
  - Verify issue resolution.
 </p>
 <p>
  - Prepare root cause analysis and incident reports.
 </p>
 <p>
  - Prepare management report, ensure accuracy and completeness of contents
 </p>
 <ul>
  <li>
   Perform handover activities with application development/implementation team(s) for any new application before installing into production.
  </li>
  <li>
   Plan and Perform periodic patching for all digital channels applications.
  </li>
  <li>
   Follow up with vendor to deliver fixes, change requests that are requested to resolve incidents/problems
  </li>
  <li>
   Reviewing / re-evaluating any solutions or fixes provided from vendors or developed internally before deploying into production
  </li>
  <li>
   Patching &ndash; ensure quality development of patches that are deployed to the production environment.
  </li>
  <li>
   Perform System upgrades, or lead vendor engagement to perform system upgrades.
  </li>
  <li>
   Supports a project delivery point of view &amp; Day to day issues support and align the business requirements.
  </li>
  <li>
   Handle system analysis &amp; design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   B.SC computer science or computer engineering
  </li>
  <li>
   Min 2 years of relevant experience (preferably banking).
  </li>
 </ul>
 <p>
 </p>
</div>


IT Core Banking Applications Support Specialist

Multinet Pakistan

<ul><li>Provide level-1 support to cloud customers.</li><li>Virtual Machine/instance life-cycle related troubleshooting.</li><li>Rotational shifts (day/evening/night).</li><li>Monitoring/reporting of events.</li></ul><p><b>Requirements:</b></p><ul><li>BS in Computer Sciences, Information Technology or Software Engineering.</li><li>Fresh or maximum 1-year of experience required.</li><li>Basic knowledge of networking and network security.</li><li>Basic knowledge of system administration (Windows and Linux).</li><li>Basic knowledge of Cloud Computing (Infrastructure as a service).</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs100,000.00 per month</p><p>Work Location: In person</p>

Cloud Systems Engineer

AtkinsRéalis

<div><p>We&rsquo;re AtkinsR&eacute;alis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory &amp; environmental services, intelligent networks &amp; cybersecurity, design &amp; engineering, procurement, project &amp; construction management, operations &amp; maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors.</p><p>
News and information are available at www.atkinsrealis.com or follow us on LinkedIn.</p><p>
Our teams take great pride in delivering some of the world&rsquo;s most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.</p><p>
When it comes to work-life balance, AtkinsR&eacute;alis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer&rsquo;.</p><p><b>
About the Role:</b></p><p>
The Global Service Desk is the central point of contact for AtkinsR&eacute;alis users reporting IT incidents or service requests. The team provides <b>first-level multilingual support (English + French)</b> and is the face of IT services within the organization, driving continuous service delivery improvements.</p><p><b>
Key Responsibilities</b></p><ul><li>
Act as the <b>first point of contact</b> for all end-user reported issues or requests.</li><li>
Provide <b>technical support</b> for internal and external customers.</li><li>
Deliver <b>first-line telephone support</b> for hardware, operating systems, sub-systems, and applications.</li><li>
Apply <b>basic diagnostic techniques</b> to identify problems, investigate causes, and recommend solutions.</li><li>
Take <b>end-to-end ownership</b> of user issues until resolution, following up as required.</li><li>
Escalate complex issues to <b>Remote Support Engineering</b> or <b>Field Engineering</b> teams.</li><li>
Maintain <b>call quality and response times</b> as per SLA.</li><li>
Ensure all cases are <b>accurately recorded and updated</b> in the system.</li></ul><p><b>
Required Skills</b></p><ul><li>
Excellent <b>verbal and written communication</b> skills.</li><li>
Strong knowledge of:</li><li>
Operating Systems</li><li>
Hardware and Networking</li><li>
Microsoft Office Suite (Word, Excel, Outlook)</li><li>
Ability to <b>multitask and coordinate</b> effectively.</li><li>
Strong <b>judgment and problem-solving</b> skills.</li><li>
Willingness to work in <b>24x7 rotational shifts</b>.</li></ul><p><b>
Educational Qualification</b></p><ul><li><b>
Bachelor&rsquo;s Degree</b> in any <b>technical stream</b> from a recognized university.</li><li><b>
No prior experience required</b> &ndash; suitable for fresh graduates.</li></ul><p><b>
What We Can Offer You:</b></p><ul><li>
Varied, interesting and meaningful work.</li><li>
Opportunities for training and, as the team grows, career progression or sideways moves.</li><li>
An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.</li></ul><p><b>
Why work for AtkinsR&eacute;alis?</b></p><p>
We at AtkinsR&eacute;alis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual&rsquo;s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.</p><p><b>
Meeting Your Needs:</b></p><p>
To help you get the most out of life in and outside of work, we offer employees &lsquo;Total Reward&rsquo;.<br>
Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we&rsquo;ll discuss any adjustments you might need.</p><p><b>
Additional Information:</b></p><p>
We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.</p><p>
We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.</p><p>
Link: Everyone Belongs | AtkinsR&eacute;alis India</p></div>

Graduate Service Desk Analyst (French Support)

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Graduate Service Desk Analyst (French Support)