loan servicing specialist

Washington Trust Bank

<div>This role is primarily responsible for the servicing of Commercial loans including but not limited to preparing commercial loan documentation, loan boarding, collateral perfection &ndash; including but not limited to; real estate, UCC and titled vehicle secured, processing of related financial transactions, and loan reconciliation functions.

Location: This role is open to candidates within Washington Trust Bank&rsquo;s footprint of Washington, Idaho, and Oregon. A hybrid work schedule is available after training, combining remote and onsite work. Regular, reliable attendance is required.

Schedule: Monday thru Friday, 8:00am - 5:00pm.

Essential Functions:
<ul>
<li>Handle loan boarding and collateral perfection.</li>
<li>Audits and reviews loan documents for a variety of commercial loan products to ensure compliance with regulatory and policy issues.</li>
<li>Responsible for handling loan package requests from bank lenders and determining required documentation for specific loan type and conditions.</li>
<li>Orders and verifies supporting documentation. Reviews documents for accuracy and completeness. Manipulates systems and uses knowledge to create effective loan packages.</li>
<li>Prepares appropriate documentation for collateral to be pledged. Ensures accuracy and completeness for perfection and government regulations.</li>
<li>Effectively communicate with other departments in the Bank, collaborating with internal and external customers to ensure a successful customer experience.</li>
</ul>
Qualifications:
<ul>
<li>Proficient knowledge of loan documentation, collateral perfection, and general loan servicing, as well as bank, federal, and state policies and requirements.</li>
<li>Experience with LaserPro, BakerHill NextGen, Jack Henry Silverlake or similar loan servicing, boarding and collateral perfection platforms preferred.</li>
<li>Minimum of 1-3 years of experience working in a loan servicing or administrative environment is required.</li>
<li>Strong knowledge of lending laws, regulations and business loan documentation. Knowledge of flood regulation is a plus.</li>
<li>Demonstrated accuracy in working with detailed data in a deadline-oriented environment.</li>
<li>Demonstrated ability to quickly adapt to and utilize systems and applications.</li>
<li>Strong telephone and interpersonal communication skills.</li>
<li>Ability to effectively prioritize work projects to meet deadlines.</li>
</ul>
Pay Range:
Loan Servicing Specialist II- $20.67 - $31.03 
Loan Servicing Specialist III- $22.50 - $33.76

The compensation range represents the low and high end of the base compensation range for this position located in Central/Eastern Washington area. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. 
 
Candidates in Portland, OR metro area can anticipate a pay range of:

Loan Servicing Specialist II- $25.83 - $38.78 
Loan Servicing Specialist III- $28.13 - $42.20

Candidates in Seattle and Bellevue, WA metro area can anticipate a pay range of: 
 
Loan Servicing Specialist II- $28.93 - $43.44 
Loan Servicing Specialist III- $31.51 - $47.26 

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.</div>

Commercial Loan Servicing Specialist II-III

Ascend Bank

<div>POSITION DESCRIPTION:
The Loan Servicing Analyst II is an experienced individual contributor responsible for the accurate execution, validation and continuous improvement of loan servicing operations supporting the Bank&rsquo;s Commercial, Residential and Consumer loan portfolios. This role builds upon foundational loan servicing responsibilities and assumes expanded responsibility for investor reporting, remittance processing, reconciliations and operational control execution for loans sold on the secondary market, participated out or purchased.
The Analyst II operates with limited supervision, serves as a knowledge resource and escalation point for Analyst I team members, and is expected to identify, document and recommend opportunities to enhance processes, control and efficiency. The role requires strong attention to detail, sound judgment, a consistent focus on risk mitigation and compliance with Bank policies and procedures and applicable local, state, and federal regulations.
GENERAL DESCRIPTION OF DUTIES:
Loan Servicing Operations &amp; Execution<ul><li>
Perform and support operational servicing activities across commercial, residential, and consumer loan portfolios, including new loan setup, loan maintenance, escrow administration, participation loans, and paid‑loan processing</li><li>
Execute servicing tasks accurately and timely in accordance with Bank policy, servicing standards, and regulatory requirements</li><li>
Serve as an escalation resource for Analyst I staff for routine to semi‑complex servicing issues, research, and resolution</li></ul>
Investor Reporting, Remittance &amp; Secondary Market Support<ul><li>
Prepare and process investor reporting for loans sold, participated, or purchased, ensuring data accuracy and timely submission</li><li>
Execute and validate incoming and outgoing investor remittances, including payment calculations, postings, and confirmations</li><li>
Perform custodial and investor account reconciliations, researching variances, documenting root causes, and coordinating resolution</li><li>
Maintain appropriate documentation and control evidence supporting investor reporting and remittance activities</li><li>
Escalate unresolved exceptions, systemic issues, or out‑of‑tolerance conditions to the Loan Servicing Manager or Senior Analyst</li></ul>
Control Execution, Validation &amp; Operational Risk<ul><li>
Execute key operational and financial controls aligned to loan servicing, investor activity, escrow administration, and system processing</li><li>
Validate outputs, review exception reports, and ensure discrepancies are identified, documented, and resolved timely</li><li>
Support ongoing assessment of servicing processes to ensure alignment with federal and state regulations, Bank policies, and internal control expectations</li><li>
Assist with operational risk identification by documenting control gaps, inefficiencies, or recurring issues and recommending corrective actions</li></ul>
Process Improvement &amp; Efficiency<ul><li>
Identify opportunities to streamline workflows, reduce manual effort, improve data accuracy, and strengthen controls</li><li>
Document process improvement recommendations, including issue description, root cause, risk impact, and proposed solution</li><li>
Support the implementation and testing of approved process changes, automation efforts, and system enhancements</li><li>
Assist as a subject matter participant in User Acceptance Testing (UAT), core parameter review, and system release testing</li></ul>
Compliance, Audit &amp; Reporting Support<ul><li>
Ensure assigned activities comply with applicable regulations, including but not limited to RESPA, escrow requirements, and investor guidelines</li><li>
Assist with audit and examination requests by compiling, reviewing, and submitting accurate documentation and evidence</li><li>
Support periodic quality assurance reviews, end‑of‑year processing, and required servicing certifications as directed</li><li>
Maintain accurate management and operational tracking reports to support monitoring and decision‑making</li></ul>
Collaboration &amp; Team Support<ul><li>
Provide day‑to‑day guidance and knowledge sharing to team members</li><li>
Communicate effectively with internal partners including Finance, Compliance, Lending, and Technology to resolve issues and support operations</li><li>
Maintain professional, responsive communication with internal and external stakeholders to support service quality and customer satisfaction</li></ul>
OTHER REQUIREMENTS:<ul><li>
Attend Compliance/Regulatory webinars for a full understanding of Lending Regulation and Compliance Requirements</li><li>
Critical and Strategic thinker passionate about driving a culture of internal and external customer excellence</li><li>
Strong problem solving, analytical and decision-making skills. Demonstrates ability to work independently on complex issues and projects</li><li>
High regard for important details, with excellence in attention to detail, to assure accuracy in every transaction, report and /or process; detect errors, follow through on corrections and details</li><li>
Represents the interests of the Bank by participating in various community and civic activities</li></ul>
KEY QUALIFICATIONS:<ul><li>
Strong working knowledge of loan servicing operations, including secondary‑market loans, participations, escrow administration, and servicing systems</li><li>
Demonstrated understanding of operational controls, reconciliations, and exception management</li><li>
Ability to analyze servicing issues, identify root causes, and recommend practical solutions</li><li>
Strong written and verbal communication skills; able to document processes and recommendations clearly</li><li>
High degree of accuracy, organization, and accountability</li><li>
Ability to manage multiple priorities in a fast‑paced operational environment</li><li>
Proficiency with Microsoft Office tools (Excel, Word, Outlook); reporting tools such as Cognos a plus</li></ul>
DIGITAL LITERACY:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills<ul><li>
Information, data, and content</li><li>
Teaching, learning and self-development</li><li>
Communication, collaboration, and participation</li><li>
Digital identity, safety, and security</li><li>
Technical proficiency with all bank products</li><li>
Awareness and interest in new technology</li><li>
Creation, innovation, and research</li></ul>
FUNCTION SUPERVISED: None
LIST OF POSITIONS SUPERVISED: None
EDUCATION REQUIRED: Bachelor&rsquo;s degree or equivalent work experience.
EXPERIENCE REQUIRED: Typically 3-6 years of progressive loan servicing, operations or related banking experience, with demonstrated exposure to investor loans, escrow or reconciliations. Superior client service skills are required, preferably within the Banking industry. Proficiency using Microsoft Office Products, including Word, Excel, Outlook, and One-Note.
MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities.<ul><li> 
Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.</li></ul>
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify.
EOE/AA/M/F/D/V</div>

Loan Servicing Operations Support Analyst II

M&T Bank

<div><h1 class="jobSectionHeader">Overview:
</h1>Oversees all aspects of Participation Servicing for an assigned portfolio where the Bank sells or buys participation loans. Ensures all payments, advances, rate changes, billing, participation notices, and funds between banks are exchanged timely. Connects servicing activities to the business front office and serves as liaison to lead and participating banks. 
<h2 class="jobSectionHeader">Primary Responsibilities:</h2><ul><li>
Review work received from customer, lead bank or business line. Use independent judgement to outline and deliver instructions to the Servicing team to process the request and complete the work in the commercial lending system.</li><li>
Maintain accurate accounting of daily sweep activity and ensure accurate weekly reconciliation before engaging participating banks with settling accounts.</li><li>
May create all notifications for participating banks, transcribing customer activity processed at M&amp;T Bank and the participant's share of that activity including payment, rate changes, advances.</li><li>
May wire funds to Lead Banks honoring M&amp;T's commitment to participate in any lending activity requested by borrower under executed loan agreements.</li><li>
Manage all customer facing exceptions. Ensure accurate accounting of transactions required to keep portfolio up to date. Work with servicer to correct identified errors and ensure accurate customer billing and interest accruals.</li><li>
Monitor incoming wires and match outgoing or incoming notices received from Lead Banks or sent to Participating Banks ensuring payments are applied to correct accounts.</li><li>
Stay up to date on all current processes and procedures; adapt to changing working environment; work with Lead Portfolio Liaison to update procedures as necessary.</li><li>
Understand all nuances of current and new portfolios. Ensure processing is completed to standards and portfolios are being serviced in accordance with Loan and/or Participation Agreements.</li><li>
Understand and adhere to the Company&rsquo;s risk and regulatory standards, policies and controls in accordance with the Company&rsquo;s Risk Appetite. Identify risk-related issues needing escalation to management.</li><li>
Promote an environment that supports a culture of belonging and reflects the M&amp;T Bank brand.</li><li>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</li><li>
Complete other related duties as assigned.</li></ul><h2 class="jobSectionHeader">
Scope of Responsibilities:
</h2>This position provides a primary role in leading the day-to-day customer care activities for M&amp;T Bank's Commercial Loan Syndication and Participation Loan portfolio, the most sophisticated lending instruments the Bank offers including all Commercial Loan Products. The borrowers are highly sophisticated financial experts creating a high level of variability requiring constant attention. Most processes are manual, requiring a highly qualified analyst and customer care incumbent to properly manage the accounts.<h2 class="jobSectionHeader">
Supervisory/Managerial Responsibilities:</h2>
No Supervisory Responsibilities<h2 class="jobSectionHeader">
Education and Experience Required:
</h2><ul><li>Bachelor's degree and minimum of 2 years' related work experience, inclusive of minimum of 1 year work experience in commercial loan servicing, OR lieu of a degree, a combined minimum of 6 years higher education and /or related work experience inclusive of minimum of 1 year work experience in commercial loan servicing</li><li>
Proficient in the use of personal computers including word processing, spreadsheet and industry specific software</li><li>
Excellent math skills</li><li>
Excellent reading skills</li><li>
Superior communication skills</li><li>
Superior customer service Skills</li><li>
Ability to multi-task and re-prioritize as needed, without losing focus on all tasks</li></ul><h2 class="jobSectionHeader">
Education and Experience Preferred:
</h2><ul><li>Bachelor's Degree in Accounting or Finance</li><li>
Prior work experience in Reconciliation and/ or Accounting Loan Document Review</li></ul><h2 class="jobSectionHeader">
Physical Requirements:</h2>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Buffalo, New York, United States of America</div>

Agent Banking Portfolio Liaison

Exeter Finance

&lt;p style=&quot;text-align:left&quot;&gt;At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.&amp;nbsp;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Every team member is integral to our success. Whether you&rsquo;re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;b&gt;Job Description&lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;h2&gt;&lt;u&gt;Job Summary:&lt;/u&gt;&lt;/h2&gt;&lt;p&gt;&lt;span&gt;The Bankruptcy Specialist 1 will be responsible for reviewing and monitoring potential bankruptcy customers that have been identified through calls placed/received, Electronic Bankruptcy Notifications, and/or Filing notifications received through the Bankruptcy Servicer. The Bankruptcy Specialist 1 is responsible to facilitating Bankruptcy protection and coding, cancelation of repossession assignments and sales as well as Bankruptcy case servicing.&lt;span&gt; &lt;/span&gt;The Bankruptcy Specialist I is responsible to handle customer, attorney, trustee and bankruptcy servicer calls in accordance with Quality Assurance requirements, as well as State and Federal regulations.&lt;span&gt; &lt;/span&gt;Review and facilitation of customer correspondence where applicable will be handled.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;&lt;u&gt;Job Duties:&lt;/u&gt;&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;&lt;span&gt;Handle and process assigned volume within Bankruptcy functions for appropriate handling within established SLA and quality requirements&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Complete review of and code accounts appropriately based on potential and actual bankruptcy notifications received through Electronic Bankruptcy Notifications, correspondence and calls&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Service Potential and Protected Bankruptcy calls within established call handling, quality assurance and correspondence requirements&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Complete end to end Bankruptcy functions with accuracy and timeliness and in compliance with Bankruptcy regulations, policy and procedure&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Assist other departments, bankruptcy trustees, bankruptcy attorneys as well as the Bankruptcy Servicer as needed&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Other duties as assigned&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;&lt;u&gt;Education and Work Experience:&lt;/u&gt;&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;&lt;span&gt;High school diploma or equivalent. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;One (1) year of experience in servicing center environment&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Experience in Bankruptcy regulations and processes preferred &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Knowledge of Bankruptcy process, regulations, requirements and structure preferred &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Established verbal and written communication skills. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Working knowledge of Microsoft Office Suite, including Excel and Word. &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Ability to maintain confidentiality &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Adaptable to changes within a face paced environment&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;#LI-Remote&lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Exeter Finance LLC is an Equal Opportunity Employer.&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;span&gt;Individual compensation packages are based on various factors unique to each candidate including&lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;span&gt;skill set, experience, qualifications and other job-related reasons.&lt;/span&gt;&lt;/p&gt;19.80 USD-$24.40

Bankruptcy Specialist I

Thrivent

<div>Under general supervision, this position provides general technical and operational support and knowledge for functions related to the bank&rsquo;s consumer loan processing and servicing operations functions and home equity servicing operations. This role will ensure loan servicing activities are performed accurately and in compliance with internal policies and procedures within the Consumer Loan Operations team. This position will require working in the Operation Center Office in Appleton, WI as needed. 
DUTIES &amp; RESPONSIBILITIES:<div><div><ul><li>
Create and review consumer loan closing packages to ensure compliance with regulatory and bank lending policy.</li></ul></div><div><ul><li>
Complete loan maintenance items within various systems including but not limited to file maintenance, lien releases, loan payoff quotes, satisfactions, subordinations, and fee adjustments.</li></ul></div><div><ul><li>
Accurately enter new loan data into the bank&rsquo;s core processing system for accurate collateral tracking, repayment method and reporting.</li></ul></div><div><ul><li>
Meet quality and productivity standards and perform in a fast-paced loan production environment.</li></ul></div><div><ul><li>
Responsible for accurate disbursements of loan proceeds, including payoffs, general ledger entries, and check disbursements.</li></ul></div><div><ul><li>
Accountable for responding to verbal and written inquiries from internal and external clients in accordance with department procedures.</li></ul></div><div><ul><li>
Process payoffs, loan payments and returned loan payments.</li></ul></div><div><ul><li>
Reviews various scheduled reports, as assigned, for exceptions, errors, auditing, and to perform maintenance transactions.</li></ul></div><div><ul><li>
Models Thrivent&rsquo;s leadership competencies &ndash; courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
</li></ul></div><div><ul><li>Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent&rsquo;s trust and reputation remain strong with its clients.
</li><li>This role will require working directly with the bank&rsquo;s internal and external clients to accurately manage all requests in a confidential and timely manner according to service level agreements and standard operating procedures.</li><li>
This role also requires strong partnerships and communication between the Personal Banking Team to ensure we are delivering the best experience for our clients with the onboarding of new consumer loans.</li></ul></div></div><div><div> 
 QUALIFICATIONS &amp; SKILLS:<div><div>
 Required:</div><div><ul><li>
High School/equivalent or an associate degree preferred</li></ul></div><div><ul><li>
One year banking operations experience required with customer service experience preferred</li></ul></div><div><ul><li>
One year customer service experience required with banking operations experience preferred</li></ul></div><div><ul><li>
Strong communication (written and verbal), interpersonal and customer-service skills</li></ul></div></div><div><div> 
Preferred:</div><div><ul><li>
Demonstrate excellent problem resolution skills</li></ul></div><div><ul><li>
Ability to coordinate multiple tasks simultaneously</li></ul></div><div><ul><li>
Bank operations platform experience preferred</li></ul></div><div><ul><li>
Ability to work accurately, both independently and as part of a team, with interruptions to meet deadlines</li></ul>
Additional Information<ul><li>
This position requires you to be able to work on-site in Appleton, WI in a hybrid working structure with some remote flexibility.</li></ul></div></div></div></div> 
Pay Transparency 

Thrivent&rsquo;s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $19.80 - $26.79 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. 

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. 

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent&rsquo;s plans/policies are subject to change at any time at Thrivent&rsquo;s discretion. 
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.</div>

Consumer Loan Ops Rep-Bank, Hybrid

City National Bank of Florida

<div>
 
 About Us
 
 
 
 Think BIG. Achieve More.
 
 
 At City National Bank of Florida, we invest in our people and the communities we serve. Join a team where ambitious careers and meaningful relationships thrive together. We&rsquo;re entrepreneurs at heart&mdash;growing fast, making an impact, and shaping the future of banking in Florida. To learn more about City National Bank of Florida visit About Us!
 
 
 
 Overview
 
 
 
 The primary responsibility of this position is to perform the quality control of loan booking for all loan types, including new loans, renewals and modifications. Compares approval documentation on E-Booking package to core system "Navigator" for accuracy and reports deficiencies noted for proper resolution. The Quality Assurance Specialist adheres to department guidelines, policies, procedures and regulatory requirements while maintaining maximum level of quality and meeting threshold stablished by management as to the total number of loans required to be QC'd.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Perform Next Day Quality Control &amp; Post Quality Control review of loans which include New, Renewals, Extensions, Modifications, Participations and Syndicated loans.
 </li>
 <li>
 The daily loan threshold for review is 10 loans each. The threshold number is subject to change based on QC Specialist length of time within the unit, proficiency on subject loans and department needs.
 </li>
 <li>
 Thoroughly reviews key components on the Loan Input Sheet &ldquo;LISA&rdquo;, approved CAR and terms on Promissory Note, to ascertain constancy with the loan approval, and that the bank&rsquo;s core requirements (loan amount, interest rate, payment, insurance, escrow) amongst other key components of the loan, have been complied with.
 </li>
 <li>
 Once review has been completed open a KACE Ticket under the Loan QC Queue with any findings which need to be corrected on the loan.
 </li>
 <li>
 Interacts with Loan Processors, Risk, and RM&rsquo;s as necessary to timely and accurately help satisfy deficiencies noted at time of QC; follow up until matter has been resolved.
 </li>
 <li>
 Prior to documenting a finding as satisfied, review that all corrections indicated on the ticket have been accurately completed in Navigator by the appropriate team.
 </li>
 <li>
 Upload any revised documents requested from Loan Processor&rsquo;s at time of review to the Loan in Web Director.
 </li>
 <li>
 Assist with correction of the loan documents in the Bank&rsquo;s imaging system, Web Director, if issues are identified during the review process.
 </li>
 <li>
 Upload the QC Review Checklist along with supporting documentation, if applicable, to the Loan in Web Director.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2-4 years in a Quality Assurance role; experience in the banking industry.
 </li>
 <li>
 Ability to communicate effectively and professionally.
 </li>
 <li>
 Proficiency in Microsoft Office products (Excel, Word, etc).
 </li>
 <li>
 Demonstrated understanding of mortgage lending operations and industry, specifically how it relates to Quality Control.
 </li>
 <li>
 Strong problem solving skills.
 </li>
 <li>
 Attention to detail and ability to multi-task.
 </li>
 <li>
 Excellent communication and interpersonal skills with the ability to interact with internal and external stakeholders.
 </li>
 <li>
 Prioritization and Time Management.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School Diploma or GED equivalent.
 </li>
 <li>
 An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.
 
 
 </li>
 </ul>
 Benefits &amp; Perks
 
 
 We offer a competitive benefits package designed to support your success:
 
 
 <ul>
 <li>
 Health Coverage: Medical, dental, and vision plans with employer contributions.
 </li>
 <li>
 Retirement Savings: 401(k) with matching.
 </li>
 <li>
 Paid Time Off &amp; Holidays: Generous PTO and paid holidays.
 </li>
 <li>
 Wellness Support: Access to mental health and financial wellness resources.
 
 
 </li>
 </ul>
 Visit our benefits page to learn more Benefits!
 
 
 Join City National Bank of Florida. The possibilities are endless.
 
 
 
 Special Information To Candidates
 
 
 
 City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department talent.attraction@citynational.com.
</div>

Loan Quality Assurance Specialist

Servbank, sb Inc.

<div>Description:

Claims Specialist I is responsible for preparing, filing and following up on all FHA, USDA, VA, FNMA, FHLMC, VA, MI, and investor claims timely and accurately according to investor/insurer guidelines. They must perform all tasks associated with the claims process, from initial claims filing to final loan liquidation. The specialist is also responsible for ensuring proper adherence to Investor and Insurer policies, procedures, and timeframes in order to minimize risk, preserve and protect collateral, and limit loan related expenses.
About Servbank:
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you&rsquo;re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Duties and Responsibilities<ul><li>
Prepare, submit, and track FHA, VA, USDA, FNMA, FHLMC, PMI, and investor claims accurately and within required timeframes.</li><li>
Perform detailed loan-level reconciliations comparing amounts claimed, amounts paid, and outstanding indebtedness (including escrow and corporate advances).</li><li>
Prepare and submit supplemental claims as necessary, coordinating with foreclosure, loss mitigation, and bankruptcy teams to obtain required documentation.</li><li>
Partner with the Escrow Department to verify taxes and insurance are maintained, paid timely, and canceled or endorsed in accordance with investor and insurer requirements.</li><li>
Document all claim-related activity accurately and thoroughly within the Claims Pipeline Sharepoint.</li><li>
Conduct timely audits of assigned claims to validate compliance and ensure claim accuracy and completeness.</li><li>
Ensure loans are fully liquidated and cleared from MSP within 48 hours of receipt of final claim proceeds.</li><li>
Perform additional duties as assigned by the Claims Department Supervisor or management.</li></ul>
Requirements:
<ul><li>Strong working knowledge of foreclosure and mortgage claims processes and workflows.</li><li>
Demonstrated knowledge of FHA, USDA, VA, FNMA, FHLMC, MI, and other investor or insurer foreclosure and claims requirements.</li><li>
General understanding of investor and PMI practices.</li><li>
Solid understanding of residential mortgage products and consumer lending.</li><li>
Functional knowledge of mortgage servicing, including default, escrow, payoff, cashiering, and ARM servicing.</li></ul>
Skills and Abilities<ul><li>
Excellent written and verbal communication skills.</li><li>
Proficiency in Microsoft Office applications, including Word and Excel, with strong data entry accuracy.</li><li>
Effective negotiation and problem-solving skills.</li><li>
Ability to work independently in a deadline-driven environment.</li><li>
Detail-oriented and highly organized with a goal-oriented mindset.</li></ul>
Education<ul><li>
Bachelor&rsquo;s degree in a business-related field, or an equivalent combination of education and relevant experience in mortgage servicing, customer service, or a collections/call center environment.</li></ul>
EEO Statement:
We&rsquo;re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Claims Specialist I

Search 7870+ Loan servicing specialist jobs near you this May. New roles added regularly across leading industries. Apply today.