managed services engineer

NTT DATA

<div>Make an impact with NTT DATA 
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion &ndash; it&rsquo;s a place where you can grow, belong and thrive.<div>
Your day at NTT DATA 
As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs). 
 
Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time. 
 
You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans. 
 
As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills. 
 
You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed.</div><div> 

To thrive in this role, you need to have:<ul><li>
Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools.</li><li>
At least one technical certification in the above-mentioned technologies.</li><li>
Strong planning skills, with the ability to anticipate and adapt to changing circumstances.</li><li>
Adaptability and resilience in a dynamic work environment.</li><li>
Ability to communicate and work effectively across different cultures and social groups.</li><li>
Proficiency in active listening and client-centric communication.</li><li>
A positive outlook and the ability to work well under pressure.</li><li>
A client-first attitude, always seeking to create positive client experiences.</li><li>
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.</li></ul></div>
Workplace type:
On-site Working
About NTT DATA 
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer 
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters&mdash;whether in writing or by phone&mdash;in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.</div>

Networking Engineer - L2

Synoptek

<div>Overview:

Synoptek
We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a EOC Engineer I to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we&rsquo;re made of? Head to Synoptek.com. 
When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth, and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results. We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.
Responsibilities:

EOC Engineer I
The Enterprise Operations Center (EOC) Engineer is part of the larger Synoptek Managed Services Operations Front Line Support Team. The EOC is responsible for 24x7x365 monitoring and issue remediation of customer network, server, back-up, IDS and other environments. The EOC is also responsible for monitoring the Synoptek core network and shared (i.e. hosted services) infrastructure, as well as some defined maintenance tasks 
The EOC is held to measurable metrics defined by their manager to include:
<ul><li>Ticket Resolution</li><li>
LogicMonitor Alert Acknowledgement</li><li>
Time Tracking Utilization</li><li>
Customer Satisfaction
</li><li>Training/Certifications</li></ul>
Qualifications:

Minimum Qualifications<ul><li>
Bachelor's degree or equivalent experience</li><li>
Have one of the following or be able to obtain within 6 months of employment: Network+, Security+, A+, CCENT</li><li>
1+ years of technical experience
</li><li>2+ years of Project/ Client Engagement/ Customer Facing experience</li><li>
Basic ability to troubleshoot network issues &ndash; TCP/IP, SNMP, PING
</li><li>Basic understanding of server systems (Windows server OS, Terminal services, CITRIX, LINUX, DNS, DHCP)</li><li>
Basic internetworking skills &ndash; MPLS, Wireless, LAN, WAN</li><li>
Vendor escalation management
</li><li>Proactive monitoring utilizing at least 1 system management tool (LogicMonitor, Orion/SolarWinds, HP OpenView, or Kaseya)
</li><li>Strong customer service background and ability to work in a team environment</li></ul>
Preferred Qualifications<ul><li>
Proficient written and verbal communication
</li><li>Excellent customer service</li><li>
Experience presentation skills</li><li>
Analytical; solving-minded
</li><li>Experience mentoring</li><li>
Innovative and forward thinking</li><li>
Basic ticketing system knowledge</li></ul><div>
Working Conditions</div><div>
We live by the motto &lsquo;work hard, play hard&rsquo; and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.</div><div>
Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel.</div><div></div><div> 
EEO Statement</div><div>
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.</div></div>

EOC Engineer I

Fortinet

<div>Systems Engineer &ndash; Telco
Location &ndash; Riyadh, Saudi Arabia
The Systems Engineer for Telco MSP Solutions &amp; Multi-Cloud Security is responsible for establishing relationships with Telco/MSP &amp; Large-Scale Enterprises on behalf of Fortinet as well as maintaining and growing business with install base partners/customers.
 
This role will provide pre-sales support to the Account Management team for the breadth of Fortinet&rsquo;s capabilities, with specific focus on Telco, MSP (Managed Service Providers) &amp; Multi-Cloud Security Solutions.
We would need the selected candidate to have a strong technical expertise and background covering competitive insights.
From an outside perspective, this will look smooth and consistent to our partners/customers/prospects.
<ul><li>Whilst security vendor experience is desirable for our high growth ambition, the role candidate must possess the following skills/experience/qualities because they will be engaging with our future partner/prospects/customers and selling the future of SDDC and Telco/MSP concepts:
</li><li>Overall strong technical expertise with good communication skills
<ul><li>Qualified and expertise in Telco environments, Software-Defined concepts and Managed Services
</li><li>Understanding of current and in future technologies such as: private clouds, public clouds, telco-grade 4G/5G security concepts, virtualization &amp; micro-services concepts
</li></ul></li><li>Proof-of-value approach with integration &amp; automation know-how
<ul><li>Understand Innovation, how to enable innovation (different approach for each partner/customer) and how this leads to differentiation and market disruption
</li></ul></li></ul>Responsibilities/Accountabilities
<ul><li>Lead the development of an effective portfolio business plan outlining the strategy for success and maximizing Telco, MSP &amp; Multi-Cloud Security revenues.
</li><li>Responsible for ensuring partner/customer satisfaction is maintained at the highest levels.
</li><li>Support the development of account plans that focus on client relationship development and account growth/retention within install base and net new customers/partners.
</li><li>Support in finding and developing profitable new accounts and business opportunities within a channel driven mentality.
</li><li>Support the Account Management team to achieve the revenue targets set out, build pro-active plans generating pipeline.
</li><li>Maintain close knowledge of the client&rsquo;s business and Fortinet&rsquo;s service portfolio to ensure alignment of appropriate up selling and cross selling of Fortinet solutions.
</li><li>Produce workable quarterly/annual business and activity plans for the region and/or market segment and develop profit improvement plans to justify the value of our solutions/services to our partners/customers.
</li><li>Ensure full communication of Fortinet&rsquo;s sales &amp; marketing objectives to all partners/customers/accounts.
</li><li>Develop and maintain partner/customer relationships at multiple levels including problem solving and formulation of response to immediate and future partner/customer requirements.
</li><li>Build MSSP solutions tailored to MSP Customer requirements &amp; regulatory agency guidelines.
</li><li>Works with third party advisory organizations and attends third party vendor meetings for possible Security Fabric integrations.
</li><li>Prepare and deliver sales proposals, presentations, RFP templates, POC guides and channel training contexts.
</li><li>Analyze competitive solutions &amp; provide competitive insight/positioning to regional MAM&rsquo;s</li></ul></div>

Systems Engineer - Telco (KSA)

<div>Make an impact with NTT DATA 
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion &ndash; it&rsquo;s a place where you can grow, belong and thrive.<div>
Your day at NTT DATA 
As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. 
 
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. 
 
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. 
 
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.</div><div> 

To thrive in this role, you need to have:<ul><li>
JD Network L1
1. Min 2 years of exp required as a Network Engineer under DC environment.
2. &#8288;Hands on exp in Routing protocol EIGRP, OSPF, BGP.
3. &#8288;Troubleshooting knowledge on ISP WAN link.
4. &#8288;understand the network topology
5. &#8288;Switching knowledge (Vlan, STP, Access port, Trunk port)
6. &#8288;working experience on multi vendor product.
7. &#8288;ISP connectivity (leased Line, MPLS, ILL, VPN)
8. &#8288;ability to work with monitoring tool.
9. &#8288;assist racking and staking activities, cable management, inventory documentation
10. &#8288;ensure to maintain DC compliance
11. &#8288;CCNA certification is desirable.
12. Willing to work under 24/7 environment</li><li>
A bachelor&rsquo;s degree in information technology/computing or equivalent experience.</li></ul></div>
Workplace type:
On-site Working
About NTT DATA 
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer 
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters&mdash;whether in writing or by phone&mdash;in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.</div>

Network Engineer ( R & S) - Data center-

Flotek

Job Title: Managed Print Engineer Location: St Asaph, North Wales (travel is expected as part of this role) Salary: £26k - £32k Per Annum Job Type: Full Time / Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, Comms and Managed Print Solutions to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" The role: As a Managed Print Engineer at Flotek, you will play a pivotal role within our dedicated print installation and service team. You will be part of the team responsible for the delivery of professional print solutions, ensuring that every project is executed to the Flotek standard. Your responsibilities will include not only maintaining and exceeding established service benchmarks, but also actively identifying opportunities for process improvement. Collaboration is at the heart of this role-you will work in close partnership with the Managed Print Service Manager, Your expertise and proactive approach will help shape the future of our managed print services, ensuring our partners consistently receive exceptional support and value. Responsibilities: <ul> <li>Reporting to the Managed Print Service Manager</li><li>Stay updated on industry trends and Flotek technologies</li><li>Responsible for giving world-class service at all times</li><li>Responsible for delivering your Managed Print installation projects on time and within budget</li><li>Responsible for communicating with clients and internal project managers.</li><li>Hands-on and remote technical troubleshooting</li><li>Creating and maintaining detailed project documentation to ensure effective handover to our support teams</li><li>Deliver product training to end users as well as internally at Flotek.</li><li>Installation of 3rd party software applications to partner PC and server devices</li><li>Ensure effectiveness of print management reporting applications at partner sites</li><li>Mentor and support the growth of aspiring Managed Print Engineers.</li></ul> What we're looking for: <ul> <li>A positive attitude with a can do approach to everything!</li><li>Excellent communication skills</li><li>Previous experience in a managed print delivery / service role in a technology business</li><li>Great technical ability to diagnose faults accurately and efficiently.</li><li>Experience in using a CRM to log installation / service notes</li><li>Be partner focused to understand and identify user needs</li><li>Experience of Konica Minolta and Lexmark desirable</li><li>Excellent organisational skills and the ability to prioritise work effectively.</li><li>Excellent external partner liaison skills,</li><li>Ability to prioritise personal workload.</li><li>Happy to travel to partner sites over the UK</li><li>Full UK Driving Licence</li></ul> Benefits: <ul> <li>Salary dependent on experience within range of £26,000 - £32,000 per annum</li><li>Includes company van.</li><li>EMI Share Equity Scheme - own a slice of the "Purple Pie."</li><li>Day off for your birthday.</li><li>Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.</li><li>Give back day to support your chosen charity.</li><li>Savings on gym memberships, shopping and other discounts available through Perkbox.</li><li>Variety of social events & team building opportunities are available.</li><li>Opportunities for professional development and career progression.</li></ul> Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with the experience or relevant job titles of Managed Print Engineer, Service Engineer, MPS Engineer, Field Engineer, Technical Engineer, Copier Engineer may also be considered for this role.<img src="https://www.jobg8.com/Tracking.aspx?HuNA3DPAJ8usmw1%2f9lTrTFYwSTKnYI7Xm" width="0" height="0" />

Managed Print Engineer

Ooredoo Group of Companies

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. modes: responding to specific partnership requests from other departments (e.g., Product Hub, Professional Services)and proactively scouting partners based on industry trends and market opportunities. The Managed Services department is an integral revenue growth area to the newly created business solution division focused initially on providing services in the established managed connectivity and security areas and mandated with overall growth in revenue and in further new domains such as cloud. Whereas the professional services team is the overall lead in acquisition and delivery of projects, the managed services team is focused on offering and maintaining managed services as on-going customer services (recurring revenues). OQ is sending a strong signal to the enterprise market by giving focus to the managed services domain as a means to enhance customer value and engagement continuously with the OQ quality of service, and for that, the Managed services team is responsible for building and delivering that quality.
About the Role: 
This role is responsible for developing, managing, and enhancing Ooredoo's Managed Security Services portfolio to meet market demand and business objectives. The role collaborates closely with account managers, technology teams, product development, and strategic partners/vendors to design, position, and deliver innovative cybersecurity services that drive growth and customer satisfaction. For more details, please click here.
About You:<ul><li> 
10 years' experience in a similar role.</li><li>
Led the end-to-end lifecycle of Managed Security Services (MSSP) offerings from concept, design, and pricing to launch and continuous improvement</li><li>
Worked closely with account managers and presales teams to identify customer needs, build value propositions, and support complex deal closures.</li><li>
Collaborated with technology and product development teams to ensure service quality, scalability, and alignment with evolving cybersecurity trends.</li><li>
Managed strategic relationships with global and regional vendors/partners to enhance Ooredoo's MSSP capabilities and competitive advantage.</li><li>
Delivered measurable business outcomes by driving revenue growth, customer satisfaction, and operational excellence across the MSSP portfolio.</li><li>
Experience as Product Manager within an MSSP organization for Managed SOC Services that is coupled with a solid background as a technical solution architect/presales engineer for Managed Cyber Security Services.</li><li>
Solid experience with business case development, driving pricing and commercials, and negotiating contractual terms for Managed Security Services including experience in solution pricing models</li><li>
Ability to work cross-functionally with sales, operations, and project management teams to ensure the successful delivery and satisfactory service performance for Managed SOC customers</li><li>
Ability to support sales teams with customer presentations, RFP responses, and competitive differentiators.</li></ul></div>

Senior Specialist Solutions - Security

Sourcefuse

<div><div><h2 class="jobSectionHeader">Job Information:</h2>

Work Experience: 5-8 Years 
Industry: IT Services 
Job Type: FULL TIME 
Location: Noida, India
<h2 class="jobSectionHeader">
Role Overview:</h2>

We are seeking a highly motivated and enthusiastic Data Scientist with 5-8 years of experience to join our dynamic team. The ideal candidate will have a strong background in AI/ML analytics and a passion for leveraging data to drive business insights and innovation.
<h2 class="jobSectionHeader">
Key Responsibilities:</h2>
<ul><li>Develop and implement machine learning models and algorithms.</li>
<li>Work closely with project stakeholders to understand requirements and translate them into deliverables.</li>
<li>Utilize statistical and machine learning techniques to analyze and interpret complex data sets.</li>
<li>Stay updated with the latest advancements in AI/ML technologies and methodologies.</li>
<li>Collaborate with cross-functional teams to support various AI/ML initiatives.</li>
<li>Bachelor&rsquo;s degree in computer science, Data Science, or a related field.</li>
<li>Strong understanding of machine learning, deep learning and Generative AI concepts.</li>
</ul><h2 class="jobSectionHeader">Preferred Skills:</h2>
<ul><li>Experience in machine learning techniques such as Regression, Classification, Predictive modeling, Clustering, Deep Learning stack using python.</li>
<li>Experience with cloud infrastructure for AI/ ML on AWS(Sagemaker, Quicksight, Athena, Glue).</li>
<li>Expertise in building enterprise grade, secure data ingestion pipelines for unstructured data(ETL/ELT) &ndash; including indexing, search, and advance retrieval patterns.</li>
<li>Proficiency in Python, TypeScript, NodeJS, ReactJS (and equivalent) and frameworks. (e.g., pandas, NumPy, scikit-learn, SKLearn, OpenCV, SciPy), Glue crawler, ETL.</li>
<li>Experience with data visualization tools (e.g., Matplotlib, Seaborn, Quicksight).</li>
<li>Knowledge of deep learning frameworks (e.g., TensorFlow, Keras, PyTorch).</li>
<li>Experience with version control systems (e.g., Git, CodeCommit).</li>
<li>Strong knowledge and experience in Generative AI/ LLM based development.</li>
<li>Strong experience working with key LLM models APIs (e.g. AWS Bedrock, Azure Open AI/ OpenAI) and LLM Frameworks (e.g. LangChain, LlamaIndex).</li>
<li>Knowledge of effective text chunking techniques for optimal processing and indexing of large documents or datasets.</li>
<li>Proficiency in generating and working with text embeddings with understanding of embedding spaces and their applications in semantic search and information retrieval.</li>
<li>Experience with RAG concepts and fundamentals (VectorDBs, AWS OpenSearch, semantic search, etc.), Expertise in implementing RAG systems that combine knowledge bases with Generative AI models.</li>
<li>Knowledge of training and fine-tuning Foundation Models (Athropic, Claud, Mistral, etc.), including multimodal inputs and outputs.</li>
</ul><h2 class="jobSectionHeader">Good to have Skills:</h2>
<ul><li>Knowledge and Experience in building knowledge graphs in production.</li>
<li>Understanding of multi-agent systems and their applications in complex problem-solving scenarios.</li>
</ul></div><div><h2 class="jobSectionHeader">Interview Process</h2>
<ul><li>3 Technical Rounds</li></ul></div></div>

Data Scientist

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