managed services manager

MRI Software

<div><div>MRI Software is seeking a Manager of Managed Services (Property Accounting) to join our team in Chennai! This individual will be responsible for overseeing the daily functions of the India region Managed Services team. The Manager of Managed Services will report directly to the Senior Director of Support in India, with dotted lines to Managed Services Practice Leaders in NA, EMEA, and APAC.</div><div></div><div>
Responsibilities:</div><ul><li>
Local Managed Services oversight, leadership and people management of Managed Services employees as part of the India Managed Services Global Delivery Center and with planned expansion to support global Managed Services needs that is built for scale;</li><li>
Engaging with various Business leaders locally and globally (NA, EMEA, and APAC) to help build and support the Managed Services team in India, with a focus on culture and community, people management, and delivery excellence.</li><li>
Drive global integration and standardization in India. Work with Managed Services Department Service Offering Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for India Managed Services teams;</li><li>
Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development;</li><li>
Contribute vision and leadership consistent with the MRI&rsquo;s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization;</li><li>
Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments; and</li><li>
Be the Managed Services representative for unique challenges and needs of the Managed Services India team within the broader Managed Services leadership structure.</li></ul><div>
Knowledge and Skills:</div><ul><li>
8 years plus years&rsquo; experience within a Business Management or related field and 5 years&rsquo; experience managing a global team or other relevant leadership experience</li><li>
Leadership: Demonstrated ability to inspire a team to achieve great things</li><li>
Execution: Demonstrated ability to take concrete actions to deliver and inspire</li><li>
Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration</li><li>
Excellent documentation and presentation skills</li><li>
Collaborator with Problem Solving, &lsquo;Can-do&rsquo; Mindset and a client centric focus</li><li>
Experience with other business SaaS offerings a plus</li></ul><div>
Education:</div><ul><li>
Bachelor&rsquo;s degree in Business Management or related field; Masters preferred &ndash; and/or relevant qualification and/or relevant experience</li></ul><div>
Benefits:</div><ul><li>
Hybrid working arrangements (2/3 days in the office)</li><li>
Annual performance-related bonus</li><li>
6x Flexi Anyday: knock 2.5 hours off your any day.</li><li>
Engaging, fun &amp; inclusive culture: check out the MRI Software APAC Insta feed and stories!</li></ul><div></div><div>
About Us</div><div></div><div><br>
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!</div><div></div><div><br>
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can&rsquo;t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.</div><div></div><div><br>
We believe MRI is more than just a workplace; it&rsquo;s a connected community of people who truly feel they belong. Whether we&rsquo;re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we&rsquo;re passionate about creating a work environment that makes you excited to show up every single day.</div><div></div><div><br>
At MRI, one of our core values is to <i>strive to amaze.</i> From the intelligent solutions we create to the culture we cultivate, that&rsquo;s our goal every day. Because that&rsquo;s what industry leaders do. Whether you&rsquo;re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.</div><div></div><div><br>
Amazing growth requires amazing employees. Are you up to the challenge?</div><div>
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don&rsquo;t hesitate to apply. We&rsquo;d love to hear from you!</div><div></div><div><i><br>
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.</i></div><div><i>
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!</i></div></div>

Manager- Property Accounting

Live Connections

<div>
 <p>
  <strong>
   Position:
  </strong>
  Manager &ndash; Infrastructure and Security
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Qatar
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  15&ndash;20 years in delivering Managed IT Services, ideally within software development environments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  We are seeking a seasoned Infrastructure and Security Manager to lead the design, deployment, and optimization of enterprise-grade IT environments. The ideal candidate will bring deep expertise in managed services, cloud platforms (especially Oracle Cloud Infrastructure), and secure, scalable infrastructure solutions tailored to client needs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Infrastructure Leadership
   </strong>
   : Direct the architecture, implementation, and maintenance of on-premises and cloud-based infrastructure, with a focus on Oracle Cloud Infrastructure (OCI).
  </li>
  <li>
   <strong>
    Security &amp; Network Oversight
   </strong>
   : Lead network design and security initiatives to safeguard company assets and client data.
  </li>
  <li>
   <strong>
    Database &amp; Platform Management
   </strong>
   : Administer and troubleshoot environments using Oracle DB, Oracle WebLogic, MongoDB, and Jasper Reports.
  </li>
  <li>
   <strong>
    Hardware Optimization
   </strong>
   : Oversee deployment and performance tuning of HR-grade hardware, storage systems, and SPARC platforms.
  </li>
  <li>
   <strong>
    Cloud &amp; Hybrid Strategy
   </strong>
   : Manage cloud migrations, hybrid setups, and disaster recovery planning across OCI and other platforms.
  </li>
  <li>
   <strong>
    Client Engagement
   </strong>
   : Serve as a strategic interface with clients to assess needs, manage expectations, and deliver tailored infrastructure solutions.
  </li>
  <li>
   <strong>
    Architecture Review
   </strong>
   : Evaluate existing systems and recommend enhancements for performance, reliability, and cost-efficiency.
  </li>
  <li>
   <strong>
    Team Leadership
   </strong>
   : Mentor and guide technical teams to ensure seamless delivery of hosting and infrastructure services.
  </li>
  <li>
   <strong>
    Dev Collaboration
   </strong>
   : Partner with software development teams to align infrastructure with deployment architecture requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Competencies
  </strong>
 </p>
 <ul>
  <li>
   Proven leadership and team management capabilities
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Effective communicator across technical and client-facing contexts
  </li>
  <li>
   Familiarity with ITIL, cybersecurity frameworks, and compliance standards
  </li>
  <li>
   Skilled in project management and balancing multiple priorities
  </li>
 </ul>
 <p>
 </p>
</div>


Infrastructure Manager

<div><p><b>Line of Service
</b></p>Internal Firm Services
<p></p><p><b>Industry/Sector
</b></p>Not Applicable
<p></p><p><b>Specialism
</b></p>Managed Services
<p></p><p><b>Management Level
</b></p>Senior Manager
<p></p><p><b>Job Description &amp; Summary
</b></p>PwC Overview:
<br>
<br>
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services
<br>
<br>
PwC Middle East Overview:
<br>
<br>
Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond
<br>
<br>
Corporate Culture &amp; Working Environment:
<br>
<br>
Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table
<br>
<br>
As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events
<br>
<br>
Line of Service and Overview:
<br>
<br>
Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC&rsquo;s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems
<p></p><p><b>Role Summary
</b></p><p>The Enterprise Solutions Manager supports the Enterprise Architect in <b>designing, packaging, and managing end-to-end technology managed services offerings </b>across cloud, IT service management, security, infrastructure, and applications.
<br>
This role ensures that proposed solutions are <b>technically sound, cost-effective, and aligned with client outcomes </b>, while enabling delivery teams to operate efficiently under defined SLAs/XLAs.
</p><p></p><p><b>Key Responsibilities
</b></p><ul><li><b>Solution Development
</b><ul><li>Support the Enterprise Architect in designing integrated managed services solutions across <b>Cloud (IaaS, PaaS, SaaS), ITSM, Digital Workplace, Cybersecurity, Data &amp; AI, Applications (SAP, Oracle, Microsoft), and Network/Infrastructure.
</b></li><li>Prepare <b>high-level and detailed solution designs </b>, service catalogs, and technical scope documents for proposals and RFPs.
</li><li>Develop cost models and <b>TCO/ROI justifications </b>with guidance from architecture and finance teams.
</li></ul></li><li><b>Pre-Sales &amp; Proposal Support
</b><ul><li>Contribute to <b>RFP responses </b>, technical sections, and presentations.
</li><li>Engage with clients to <b>gather requirements, clarify scope, and translate business needs into service capabilities </b>.
</li><li>Assist in vendor and technology assessments to recommend the right stack for each deal.
</li></ul></li></ul><p></p><p><b>Technology &amp; Service Integration
</b></p><ul><li>Coordinate with tower leads (Cloud, Security, Apps, Infrastructure) to ensure <b>solutions are integrated, scalable, and compliant </b>.
</li><li>Document <b>handover packages </b>for delivery teams, ensuring smooth transition from design to operations.
</li><li>Support <b>automation, AIOps, FinOps, and continuous improvement initiatives </b>within the managed services model.
</li></ul><ul><li><b>Governance &amp; Standards
</b><ul><li>Help maintain <b>solutioning standards, templates, and frameworks </b>to ensure repeatable, quality offerings.
</li><li>Track <b>emerging technologies </b>(e.g., Agentic AI, cloud-native services) and recommend their inclusion in the portfolio.
</li></ul></li></ul><p></p><p><b>Qualifications &amp; Skills
</b></p><ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field (Master&rsquo;s a plus).
</li><li>Strong understanding of <b>ITIL-based service models </b>and <b>managed services frameworks </b>.
</li><li>Solid knowledge across <b>Cloud (AWS/Azure/GCP), ITSM, Security Operations, Application Platforms, and Digital Workplace.
</b></li><li>Familiarity with <b>TCO/ROI modeling, automation frameworks (AIOps/FinOps), and multi-vendor ecosystems.
</b></li><li>Strong <b>communication and client-facing skills </b>; able to work with technical and business stakeholders.
</li><li>Certifications such as <b>ITIL, Cloud Architect (AWS/Azure/GCP), and TOGAF, </b>are advantageous.
</li></ul><p></p><p><b>Minimum years experience required
</b></p><ul><li><b>10&ndash;15 years of experience </b>in IT solution design, service management, or technology pre-sales.
</li></ul><p></p><p><b>Additional application instructions
</b></p><ul><li><b>N/A
</b></li></ul><p></p><p><b>Education </b><i>(if blank, degree and/or field of study not specified)
</i></p>Degrees/Field of Study required:
<p></p>Degrees/Field of Study preferred:
<p></p><p><b>Certifications </b><i>(if blank, certifications not specified)
</i></p><p></p><p><b>Required Skills
</b></p><p></p><p><b>Optional Skills
</b></p>Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 32 more}
<p></p><p><b>Desired Languages </b><i>(If blank, desired languages not specified)
</i></p><p></p><p><b>Travel Requirements
</b></p><p></p><p><b>Available for Work Visa Sponsorship?
</b></p><p></p><p><b>Government Clearance Required?
</b></p><p></p><p><b>Job Posting End Date</b></p></div><p></p>

Enterprise Solutions Manager – Technology Managed Services

Interlink Cloud Advisors

<div>Description:<p></p><p><br>
Interlink Cloud Advisors, Inc. is seeking a dynamic and experienced Senior Manager or Director, Managed Services to lead our Managed Services division. Reporting to the VP of Service Delivery &amp; PMO, you will oversee the team and delivery of technical managed services to our clients, ensuring exceptional service quality, driving continuous improvement, and fostering strong client relationships. This role requires a strategic thinker with proven leadership skills, deep technical expertise, and a passion for delivering value through managed services.</p><p><b>
Key Responsibilities</b></p><ul><li><b>
Strategic Leadership:</b> Develop and execute the strategic vision for the Managed Services division, aligning with the company's overall objectives and market trends</li><li><b>
Service Delivery:</b> Oversee the delivery of managed services, including proactive monitoring, incident management, problem resolution, and service level management</li><li><b>
Client Relationship Management:</b> Build and maintain strong relationships with clients, serving as the primary point of contact for escalations, service reviews, and strategic discussions</li><li><b>
Team Hiring, Development, &amp; Management:</b> Recruit, lead, and mentor a team of technical managed services professionals, providing guidance, coaching, and support through regular 1:1s and team meetings to ensure high levels of quality customer service and employee engagement</li><li><b>
Continuous Improvement:</b> Drive continuous improvement initiatives to enhance service quality, efficiency, and client satisfaction. Identify areas for optimization and implement best practices and tools to maximize operational effectiveness</li><li><b>
Financial Management:</b> Manage the financial performance of the Managed Services division, including budgeting, forecasting, and cost optimization</li><li><b>
Sales Support:</b> Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts. Champion the sales process by providing technical expertise, solution consulting, and proposal development</li><li><b>
Compliance &amp; Security:</b> Ensure that managed services operations comply with industry standards, regulatory requirements, and security best practices. Implement and manage robust security measures to protect client data and infrastructure</li><li><b>
Vendor Management:</b> Manage relationships with third-party vendors and partners, negotiating contracts, evaluating performance, and ensuring alignment with service delivery objectives</li><li><b>
Reporting &amp; Analytics:</b> Develop and maintain metrics, KPIs, and reporting mechanisms to track the performance of managed services operations. Provide regular updates to senior management on key performance indicators, trends, and issues</li></ul>
Requirements:
<ul><li>5+ years of experience in IT services, with at least 3 years in a leadership role overseeing managed services technical operations</li><li>
Strong technical background in on premises IT infrastructure, cloud technologies, particularly Microsoft Azure and Office 365. Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert are highly desirable</li><li>
5+ years of experience in financial management, budgeting, and P&amp;L responsibility with strong business acumen and ability to communicate to a variety of stakeholders</li><li>
Proven expertise of driving business growth, achieving revenue targets, and delivering high-quality managed services to clients</li><li>
5+ years of experience developing and executing strategic plans, identifying market opportunities, and driving operational excellence</li><li>
Excellent leadership, communication, and interpersonal / EQ skills. Ability to inspire and motivate teams to achieve goals and exceed client expectations. Background and understanding of Servant Leadership is desired</li><li>
3+ years of experience implementing IT service management processes and best practices using ITIL framework</li><li>
Experience working in a consulting or professional services environment is required</li></ul><p><b>
Our Benefits</b></p><ul><li>
Medical, Dental, and Vision coverage</li><li>
Flexible schedules, 15 days of vacation time annually, 7 paid company holidays, and paid birthday off</li><li>
Voluntary supplemental insurances (life, disability, and accident)</li><li>
401(k) with company contribution</li><li>
Cincinnati Courier Best Places to Work aware winner 5 years running</li></ul><p></p><p><b><br>
About Us</b></p><p>
Interlink is a nationally recognized IT consulting company, offering the flexibility of a small company while providing stability and benefits usually found at enterprise firms. We work with a people-first mentality, so we look to hire motivated individuals who understand that accomplishing our goals in supporting our clients while having fun is important. At Interlink, we also believe that working in an innovative, fun, and collaborative environment is key to success. As the winner of The Best Places to Work Award three years in a row, we know what it takes to care for our employees and clients.</p><p>
We value diversity, equity, innovation, and excellence in everything we do, and we use those values to create a positive and collaborative work environment where everyone can thrive, grow, and make an impact. Interlink is more than just a company; we are a community. You'll enter a supportive, collaborative team where everyone has your back. We celebrate your wins, encourage you during challenges (both personal and work), and foster connections beyond the office walls. We are looking for people who share our vision and passion for making a difference. If you are ready to join a team of talented and driven professionals who love what they do, you are in the right place.</p><p>
Get to know more about us</p><p><i><br>
Interlink Cloud Advisors is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</i></p><p><br>
#Linkedin-Hybrid</p></div>

Senior Manager or Director, Managed Services

Nokia

<div><p>As an E2E Technical Manager, you will provide technical oversight and operational management across the customer&rsquo;s entire network infrastructure. You&rsquo;ll work closely with Local L2/Subject matter Expert, and Local and remote NOC teams, and multi-vendor partners to ensure high service availability and end-to-end performance.
</p><p>You&rsquo;ll play a pivotal role in incident and problem management, preventive care, automation, and service optimization, ensuring smooth network operations and superior customer experience.</p></div>
<br><div><ul><li><b>End-to-End Technical Operations Leadership: </b>Lead and manage E2E technical operations across Core, RAN, Transport, and IP domains, ensuring SLA and KPI compliance for availability, performance, and service quality. Drive incident, fault, problem, and change management with a focus on Root Cause Analysis (RCA), resolution, and preventive actions, while enforcing and updating Managed Services (MS) processes.
</li><li><b>Advanced Technical Support &amp; Escalation: </b>Provide 2nd level support for all escalated incidents by analyzing faults, troubleshooting, and leveraging existing knowledge. Initiate and manage escalations to vendor L3 support, serving as the primary technical authority and escalation point for managed services projects.
</li><li><b>Operational Continuity &amp; Performance Optimization: </b>Ensure 24x7 operational continuity, proactive fault prevention, and continuous performance optimization. Lead technical audits, service improvement plans, and ongoing optimization initiatives to enhance service delivery.
</li><li><b>Multi-Vendor Network Integration &amp; Design Assurance: </b>Oversee the integration, upgrades, and lifecycle management of multi-vendor network elements. Review and validate network designs, configurations, and operational readiness to ensure robust and efficient systems.
</li><li><b>Project Lifecycle Support &amp; Operational Handover: </b>Support the Project Execution Owner in rollout, migration, and transition-to-operations activities. Manage E2E testing, acceptance, and seamless handover of projects to operations teams.
</li><li><b>Automation, AI, and Service Modernization
</b></li><li><b>Key Stakeholder Liaison &amp; Cross-Functional Coordination: </b>Act as the single point of technical contact between Nokia, customers, and third-party vendors. Coordinate cross-functional and multi-vendor teams to ensure cohesive operations and support contract compliance, escalation management, and governance reporting.
</li><li><b>Performance Reporting &amp; Analysis: </b>Prepare and present comprehensive KPI dashboards, RCA summaries, and performance reports to both internal and customer stakeholders. Provide daily, weekly, and monthly reports to the Network Operations Center (NOC) for management and customer teams.
</li><li><b>Managed Services Process Evolution: </b>Drive continuous process improvement initiatives and actively contribute to the evolution and enhancement of Nokia&rsquo;s Managed Services delivery framework.
</li><li><b>Team Development &amp; Culture of Excellence: </b>Mentor technical teams, fostering knowledge sharing, skill development, and accountability. Cultivate a culture of service excellence, innovation, and proactive problem-solving across the organization.</li></ul></div>
<br><div><p><b>You have:
</b></p><ul><li>10+ years of experience in telecom operations or technical management, preferably within a Managed Services environment.
</li><li><p>Degree(s)/Major(s): Masters/Bachelors Computer Science/ Electrical/ Telecom/ Computer Engineering.
</p></li><li>Proven experience leading multi-domain (RAN/Core/Transport/OSS) operations and service assurance.
</li><li>Strong understanding of network architecture, fault management, and performance optimization.
</li><li>Excellent communication and leadership skills for cross-functional collaboration.
</li>Deep familiarity with ITIL, SLA management, and service delivery frameworks.<br>
<li>
<br>
</li></ul><p><b>It would be nice if you also had:
</b></p><ul><li>Certifications such as PMP, ITIL, or Agile.
</li><li>Hands-on experience in multi-vendor environments and integration challenges.
</li><li>Working knowledge of automation tools, OSS systems, and data analytics platforms.</li></ul></div>
<br><div><p><b>Come create the technology that helps the world act together
</b><br>
<br>
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people&rsquo;s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
<br>
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
<br>
<br>
<b>What we offer
</b><br>
<br>
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
<br>
<br>
<b>Nokia is committed to inclusion and is an equal opportunity employer
</b><br>
<br>
Nokia has received the following recognitions for its commitment to inclusion &amp; equality:<br>
<br>
</p><ul><li>One of the World&rsquo;s Most Ethical Companies by Ethisphere
</li><li>Gender-Equality Index by Bloomberg
</li>Workplace Pride Global Benchmark<br>
<li>
</li></ul><div></div><br>
At Nokia, we act inclusively and respect the uniqueness of people. Nokia&rsquo;s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
<br>
We are committed to a culture of inclusion built upon our core value of respect.<br>
<br>
<br>
<div>Join us and be part of a company where you will feel included and empowered to succeed.</div></div>

End to end Technical Manager

<div><p>The Operations Manager ensures seamless delivery of Managed Services by leading teams, optimizing network performance, and enhancing customer experience. This role requires deep expertise in telecom operations, vendor management, commercial optimization and cross-functional leadership.</p></div>
<br><div><ul><li>Drive operational strategy aligned with business goals and Nokia MS contracts.
</li><li>Lead governance models with Nokia for performance reviews, contract compliance, and continuous service improvement and act as escalation point for major operational incidents and executive-level interactions.
</li><li>E2E operational services for network domains (RAN/Core/Transport including 4G RAN, IP Core Routers, Core CNF, Cloud Infra, IP RAN &amp; OSS, Data Centres.
</li><li>Oversee network uptime, outage reporting, follow-up actions, and SLA performance through structured reviews and dashboards, including KPIs like Customer Satisfaction Index, fault/incident resolution SLAs, work order SLAs, and remote fix rates. Ensure network/service security and lead network transformation initiatives.
</li><li>Oversee Nokia and third-party vendor contracts and enforce performance KPIs.
</li><li>Lead cost optimization, automation, and lifecycle management initiatives.
</li><li>Enhance end-user QoE experience and ensure high availability of premium leased lines and FTTx services
</li><li>Apply automation, analytics, and AI for proactive network operations.
</li><li>Manage NOC (Local/Remote), Field Ops (Active) including Toolset &ndash; Canopy + SMIA
<br>
and service teams with focus on service assurance and O&amp;M excellence.
</li><li>Promote a high-performance, accountable team culture through coaching and mentoring.
</li><li>Contract Execution: Deliver on SLA/KPI commitments and take corrective actions as needed.
</li><li>Control operational costs, optimize headcount, and identify upselling opportunities.
</li><li>Ensure adherence to local regulations, safety standards, and delivery processes.
</li><li>Benchmark network/service KPIs and implement best practices. Prepare and deliver operational reports (daily, weekly and monthly for Operations Director).
</li><li>Engage with senior customers on escalations, risks, and major improvement initiatives. Strengthen customer perception of Nokia&rsquo;s Managed Services through executive engagement and operational excellence. Collaborate across MS functions, Nokia service groups, and partners to shape and monitor long-term operational strategies. Lead cross-functional teams to resolve challenges and enhance end-to-end service delivery and product performance.</li></ul></div>
<br><div><p><b>You Have
</b></p><ul><li>Bachelors in Telecom or Electronics, or IT (MBA preferred)
</li><li>12+ years in telecom operations with at least 5 years in a Lead role within managed services, ideally with exposure to Nokia environment.
</li><li>Deep understanding of mobile technologies (RAN 4G Cloud and CS/PS Core, VoLTE) and enterprise networks
</li><li>Familiar with Nokia OSS/BSS systems, IP/MPLS, transport domains.
</li><li>Strong command over SLA frameworks, contract management, and vendor scorecards
</li><li>Strategic thinker with operational agility
</li><li>Proven stakeholder management across all levels, regulators, and partners
</li><li>Excellent negotiation, communication, and conflict resolution skills<br>
</li></ul><p><br>
<b>It would be nice if you also had
</b></p><ul><li>ITIL v4 / PMP
</li></ul><ul><li>Technical Certifications in areas such as, LTE, Cloud, Core ,IP Routing etc. (with a preference for certifications demonstrating expertise in Nokia Technologies &amp; Solutions)</li></ul></div>
<br><div><p><b>Come create the technology that helps the world act together
</b><br>
<br>
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people&rsquo;s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
<br>
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
<br>
<br>
<b>What we offer
</b><br>
<br>
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
<br>
<br>
<b>Nokia is committed to inclusion and is an equal opportunity employer
</b><br>
<br>
Nokia has received the following recognitions for its commitment to inclusion &amp; equality:<br>
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</p><ul><li>One of the World&rsquo;s Most Ethical Companies by Ethisphere
</li><li>Gender-Equality Index by Bloomberg
</li>Workplace Pride Global Benchmark<br>
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At Nokia, we act inclusively and respect the uniqueness of people. Nokia&rsquo;s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
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We are committed to a culture of inclusion built upon our core value of respect.<br>
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<div>Join us and be part of a company where you will feel included and empowered to succeed.</div></div>

Operations Manager

Lenovo

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Req #
</div><div>100016348
</div></div><div><div>Career area:
</div><div>Services
</div></div><div><div>Country/Region:
</div><div>Saudi Arabia
</div></div><div><div>State:
</div><div>Riyadh
</div></div><div><div>City:
</div><div>Riyadh
</div></div><div><div>Date:
</div><div>Tuesday, October 21, 2025
</div></div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><br>
<div></div><br>
<div>Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div><br>
<div></div><br>
<div>To find out more visit www.lenovo.com and read about the latest news via our StoryHub.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements<br>
</b></h3></div></div><div></div><div><div><div><div><div><br>
<div>At the role of Managed Services Lead you will oversee and deliver high-quality IT managed services for our clients. The successful candidate will be a Saudi Arabian citizen with strong project management expertise and at least 5 years of experience in managed services, service delivery, or related IT fields. This role requires strong leadership, client engagement, and operational excellence to ensure seamless delivery of services aligned with contractual obligations and organizational objectives.<br>
</div><div></div><br>
<div><b>Key Responsibilities:</b></div><div><ul><li>
Lead the planning, execution, and management of managed services projects and initiatives.
</li><li>Ensure delivery of IT services in alignment with SLAs, KPIs, and client expectations.
</li><li>Manage service contracts, vendors, and client relationships to ensure effective collaboration.
</li><li>Oversee day-to-day operations of managed services teams, ensuring service reliability and performance.
</li><li>Drive continuous improvement in service delivery, operational processes, and customer satisfaction.
</li><li>Coordinate with cross-functional teams to resolve escalated issues and provide root cause analysis.
</li><li>Manage project budgets, resources, and timelines to ensure successful delivery.
</li><li>Provide leadership, mentorship, and performance management for the managed services team.
</li><li>Prepare regular reports on service performance, risks, and improvement plans for senior management and clients.
</li>Stay up-to-date with industry best practices, ITIL frameworks, and technology trends to improve service offerings.<br>
<li>
</li></ul></div><div></div><br>
<div><b>Requirements:</b></div><div><ul><li>
Saudi Arabian citizen (mandatory)
</li><li>Based in Riyadh, Saudi Arabia (on-site role)
</li><li>Minimum 5 years of experience in managed services, IT service delivery, or similar roles
</li><li>Proven project management experience; certifications such as PMP or PRINCE2 preferred
</li><li>Strong understanding of IT Service Management (ITIL v3/v4 certification is a plus)
</li><li>Experience managing client relationships, SLAs, and service contracts
</li><li>Strong leadership and team management skills
</li><li>Excellent communication and stakeholder management abilities in Arabic and English
</li><li>Ability to manage budgets, performance metrics, and operational efficiency
</li><li>Technical background in cloud, infrastructure, or enterprise IT services is an advantage
</li></ul><div><b>What we offer You:</b></div></div><div><ul><li>
An international team with a high focus on Gender Diversity.
</li><li>Employee Assistance Program, e.g., for psychological, legal &amp; financial consultancy
</li><li>You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
</li><li>Access to training for personal development. -Internal E-learning Development Platform Available for Employees
</li><li>Mentorship program</li></ul></div><div>
</div></div></div></div><div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div><div><ul><li>Saudi Arabia<br>
</li></ul></div><div></div><div><div><div><br>
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<div><b>AI PROCESSING NOTICE</b></div><div></div><div><br>
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.</div></div></div></div></div></div></div></div>

Managed Services Lead

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