manager contact

First Abu Dhabi Bank (FAB)

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Centre Operations

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 3
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Center Operations

BPO PLUS

Job Responsibilities:<ul><li>Visit different client locations daily to maintain client relations and acquire new clients, ensuring high customer satisfaction and business growth.</li><li>Meet individual and team performance targets, ensuring smooth team operations, providing training and development.</li><li>Ensure compliance with legal, statutory, and professional regulations.</li><li>Direct and monitor the tender process team for efficiency, quality, and profitability.</li><li>Develop and streamline tender process plans and documentation.</li><li>Contribute to organizational strategy and business planning, managing budgets and controlling expenses.</li><li>Follow organizational policies and procedures, cooperating with members, suppliers, and customers.</li><li>Maintain a safe and healthy work environment, updating job knowledge through ongoing education and networking.</li><li>Provide monthly reporting as agreed.</li><li>Analyze and improve organizational processes, workflow, and layout.</li><li>Support other departments with tender-related issues.</li><li>Enhance mechanisms for tender process optimization and feedback.</li><li>Delegate authority and responsibility with supervision and accountability.</li><li>Set an example of commitment and ethical conduct for team members.</li><li>Responsibly manage resources and expenses within budgetary controls.</li><li>Maintain accurate records in compliance with organizational policies and procedures.</li><li>Collaborate with all team members, suppliers, and customers.</li><li>Participate in special projects as required.</li><li>Take ownership of allocated workload and contribute to organizational efficiency.</li></ul>Job Type: Full-timePay: QAR7,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately?</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>Operations: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Operation Manager - Contact Center

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers!
The Manager Contact Centre Customer Experience &amp; Business Improvement will be responsible for the delivery of an exceptional and consistent customer experience across EK global retail offices and contact centres. Ensure standard processes and procedures are in place to provide a consistent customer experience across multiple channels. Support the launch of new products and programmes by ensuring teams are aware, trained and ready to deliver and continually improve on current standards to grow the EK brand value.
In this role you will:
<ul><li>Create new ways to measure and improve customer experience. Work with internal and external measurements to ensure we measure our customer experience performance. Analyse data and prioritise programs, projects and changes to improve. Define project scope and which projects to implement based on priority and return on investment. Keep track of project timelines and ensure delivered to spec and on time
</li><li>Actively research new ways to deliver service. Review customer experience trends both within EK and externally to ensure we are adopting best practices. Look for ways to manage customer interactions in the most productive way including reducing repeat calls, improving on line content and using self-service options to reduce interaction volume.
</li><li>Develop and maintain relationships with other HQ and outstation teams to engage them and drive programs within their business. Share knowledge across departments by providing feedback to them on the market reaction to strategies, obstacles to implementation and the success and results of such strategies in stations to help improve overall customer experience and reduce interaction volume.
</li><li>Communicate and ensure adoption of best practices in the retail offices and contact centres. Ensure reservations, product and organizational processes are agreed and communicated to allow retail and contact centres to service customer interactions correctly and to provide a common customer experience across the network. Regularly review these processes to ensure they are fit for purpose and benefit both the customers and the business.
</li><li>Review empowerment frameworks and processes regularly to ensure a balance between allowing teams to carry out their roles quickly and efficiently whilst keeping company revenue secure. Work with internal departments (Internal Audit, Revenue Accounts) to actively look for areas to improve fraud control and exception reporting.
</li><li>In collaboration with L&amp;D set the strategy for training and development of the retail and contact centre teams. Ensure training programs are fit for purpose for all levels with the teams. Conduct evaluation reviews assessing station performance against agreed Key Performance Indicators, focusing on the ability to consistently deliver against agreed objectives. Review &amp; challenge performance and established methods of working, developing an innovative culture continually striving to maximize the performance of the group.
</li><li>Provide input into the Retail Offices global strategy and communicate, lead and manage the retail offices to achieve this. Review and overcome local market constraints to ensure that strategy is implemented in a consistent manner across the network. Communicate and regularly monitor the regional commercial objectives &amp; strategies for retail outlets and reservation offices focusing on revenue, brand, productivity and quality.
</li><li>Establish, agree and monitor performance measures for the contact centre and retail office management.. Set objectives across contact centres and retail offices that influence and drive improvements in performance and engage teams to deliver on KPIs.
</li><li>Through mentoring, development and coaching lead the Retail and Contact Centre customer experience team to deliver on their goals.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>In order to be successful in this role, you must meet the below requirements:
<ul><li>10+ years experience in Commercial/Sales.
</li><li>Degree or Honours (12+3 or equivalent).
</li><li>Experience in contact centres and retail offices, managing small to medium size projects and people management of large direct and indirect teams.
</li><li>Knowledge of Customer Experience methodologies, trend and programs.
</li></ul>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. so if you're looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Manager Contact Centre Customer Experience & Business Improvement

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Romans Solovjovs
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 
 
 
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

Concentrix

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) Apply NowJob Title:Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)Job DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)• Create and maximize relationships with client partners• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements• Attend business reviews with the client• Handle a team of team leaders Candidate Profile • Bachelor Degree in related field with more than 3 years of experience.• Call center experience within real estate sector preferred• Bilingual English (B2 + level ) and Arabic speaker .• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal• Work well under pressure and follow through on items to completion while maintaining professional demeanor• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to mentor, coach and provide direction to a team of employees• Willingness to work a flexible schedule Career Framework Role Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:ARE Dubai - Property# BCB2 515, Dubai CommerCityLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsApply Now

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Bosman

Wil jij echt impact maken binnen een organisatie in transitie, waarbij jouw leiderschap bepalend is voor de koers en saamhorigheid van meerdere locaties? Ben jij een mensgerichte leider die energie haalt uit het coachen van teamleiders en het verbeteren van processen? Wekt dit jouw interesse? Lees dan verder want voor onze Klantcontact afdeling zoeken wij een Operations Manager Klantcontact voor ons locatie in Maarssen. Over de functie Als Operations Manager Klantcontact heb je een grote scope en impact: je bent verantwoordelijk voor de dagelijkse operatie en voor de ontwikkeling van de teams (ongeveer 50 FTE). Daarbij geef jij direct leiding aan meerdere teamleiders (3 a 4 FTE) en werk je nauw samen met de andere Operations Managers en collega's in Eindhoven en Sittard. Daarnaast fungeer jij als het aanspreekpunt en visitekaartje van onze locatie in Maarssen. Overige werkzaamheden: <ul> <li>Uniformiteit creëren: zorgen dat de verschillende locaties volgens dezelfde manier van werken opereren, in samenwerking met de andere Operations Managers.</li> <li>Coachen en begeleiden van teamleiders: ontwikkelen van leiderschap, performance en medewerkerstevredenheid.</li> <li>Verbeteren van saamhorigheid: verder bijdragen aan een positief "Bosman-gevoel" en het verder verhogen van de medewerkers- en klanttevredenheid.</li> <li>Procesoptimalisatie: structureel verbeteren van processen en prestaties, met ruimte om eigen initiatieven door te voeren.</li> <li>Klantgerichtheid waarborgen: het continu verbeteren van klanttevredenheid en samenwerking met Operations Managers.</li> <li>Uitwerken van strategische en tactische plannen: Een belangrijk onderdeel is de omni-channel klantstrategie.</li> </ul> Als Operations Manager Klantcontact ben je zichtbaar binnen de organisatie en krijg je de kans om zowel op operationeel als strategisch niveau impact te maken. Je vertaalt de prioriteiten vanuit het MT naar concrete acties en duidelijke richting voor je teams. Daarnaast verzorg je zelf kwartaalpresentaties aan het management en draag je actief bij aan het behalen en aanscherpen van KPI's. Je rapporteert rechtstreeks aan de Manager Customer Service en voert je werkzaamheden uit in dagdienst. Wat vragen wij van jou <ul> <li>HBO werk- en denkniveau;</li> <li>Minimaal 3 jaar ervaring in een vergelijkbare rol van Operations Manager inclusief aantoonbare leidinggevende ervaring;</li> <li>Ervaring met verandermanagement en/of proces optimalisatie;</li> <li>Goede beheersing van de Nederlandse en Engelse taal in woord en geschrift;</li> <li>Een sterke peoplemanager die anderen weet te enthousiasmeren en communicatief vaardig is.</li> </ul> Wat bieden wij jou Een instroomsalaris tussen de € 4.845,00 en de € 6.500,00 op basis van 40 uur, gebaseerd op jouw ervaring. Daarnaast bieden wij goede secundaire arbeidsvoorwaarden die bijdragen aan een prettige werkomgeving en jouw welzijn. Je wordt deel van een hecht team met een aanstekelijk en positief werkklimaat, waarin we samen mooie prestaties neerzetten en die successen ook met elkaar vieren. Om het gevoel van saamhorigheid te versterken, organiseren we regelmatig diverse leuke evenementen, zodat we niet alleen tijdens het werk, maar ook daarbuiten voor elkaar klaarstaan. Daarnaast bieden we de volgende secundaire arbeidsvoorwaarden aan: <ul> <li>30 vakantiedagen per jaar op basis van een 40-urige werkweek;</li> <li>Een solide pensioenregeling, waarbij wij 75% van de premie vergoeden;</li> <li>Reiskosten vanaf 10km enkele reis met een maximum van 30km enkele reis;</li> <li>Thuiswerkvergoeding van € 2,35 per thuiswerkdag;</li> <li>Sporten met korting via FiscFree;</li> <li>Mogelijkheid om gebruik te maken van onze leasefietsregeling;</li> <li>Toegang tot online trainingen via GoodHabitz om jezelf te blijven ontwikkelen;</li> <li>Wekelijks gratis vers fruit.</li> </ul> Solliciteren Wij zoeken een collega die deze uitdaging met beide handen wil aanpakken. Past deze functie bij jou? En voel jij je straks thuis bij Bosman? Vul dan snel het sollicitatieformulier in met jouw gegevens. We kijken uit naar je sollicitatie, inclusief motivatie en CV. De eerste stap is een oriënterend (telefonisch) gesprek met onze recruiter. Daarna maak je kennis met je direct leidinggevende en je collega Operations Manager Klantcontact. Zijn wij beide enthousiast? Dan volgt een assessment om je nog beter te leren kennen. Na deze stap volgt er een gesprek met ons Operationeel Directeur en HR. Bij Bosman & MediReva staat de veiligheid van onze klanten en medewerkers altijd voorop. Daarom vragen wij bij indiensttreding om een Verklaring Omtrent het Gedrag (VOG) en voeren wij een referentiecheck uit.

Teammanager Klantcontact

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