manager front office

SIRO Hotels

<div>
 ( 17881 )
 <br/>
 <br/>
 <strong>
  SIRO One Za&rsquo;abeel
 </strong>
 is more than a hotel &ndash; it&rsquo;s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality &ndash; through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.
 <br/>
 <br/>
 Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they&rsquo;re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
 <br/>
 <br/>
 Be a part of the world&rsquo;s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way.
 <strong>
  SIRO One Za&rsquo;abeel
 </strong>
 creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance.
 <strong>
  SIRO One Za&rsquo;abeel
 </strong>
 is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&amp;Only resorts worldwide.
 <br/>
 <br/>
 <strong>
  <strong>
   About The Role
   <br/>
   <br/>
  </strong>
 </strong>
 The purpose of this position is to manage the department daily tasks, assist in the training and counseling of the Team, reporting and manage any discrepancies necessary. Must be able to handle guest complaints and resolve them in an autonomous way, making track of resolution and following up. With experience in a high-quality luxury boutique Hotel/Resort, the Assistant Manager FO will support the Director of F. House and remaining Team Members in offering the highest level of customer service and making sure that the tools necessary to be successful are present. Should present a lively personality to engage with guests and colleagues, always keeping the spirit of a healthy work environment. Must live the brand concept, being active, with an understanding and love for sport activities. Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Most have a hands-on approach. Manages the flow of questions and directs guests within the lobby.
 <br/>
 <br/>
 <strong>
  <strong>
   About You
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making.
  </li>
  <li>
   Encourages and builds mutual trust, respect, and cooperation among team members from all Departments.
  </li>
  <li>
   Serve as a role model to demonstrate appropriate behaviours. Demonstrates honesty/integrity; leads by example.
  </li>
  <li>
   Assist the Director of Front Of House to supervise and manage the department Team Members. Understands employee positions to perform duties in their absence or in high demand times.
  </li>
  <li>
   Assist the Director of Front Of House to manage day-to-day operations, ensuring the quality, following of SOP&rsquo;s and meeting the expectations of the guests on a daily basis.
  </li>
  <li>
   Assists in setting Departmental and individual goals and plans to prioritize, organize, and accomplish quality of service.
  </li>
  <li>
   Evaluate the staffing requirements and prepare work schedules, ensuring that there is appropriate coverage according to hotel occupancy.
  </li>
  <li>
   Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Makes an accurate record of all complaints or issues, following up with guests for total satisfaction.
  </li>
  <li>
   Support implementation of the customer recognition/service program, communicating and ensuring the process.
  </li>
  <li>
   Is knowledgeable of the Hotel services, Membership advantages and inclusions. Provide immediate assistance to guests as requested.
  </li>
  <li>
   Can create a positive work environment by an active manner, being present in the Front of The House.
  </li>
  <li>
   Communicates and assists the Team to understand guest needs, providing guidance, feedback, and individual coaching when needed. Can follow the training program for each Team member position.
  </li>
  <li>
   Serve as a leader in displaying outstanding hospitality skills and being an example.
  </li>
  <li>
   Empowers the Team to provide excellent customer service, observing behaviours and providing feedback.
  </li>
  <li>
   Interacting with guests on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  </li>
  <li>
   Record guest issues in the guest response tracking system. Review and share Guest satisfaction results with the Team.
  </li>
  <li>
   Setting performance standards and monitoring performance.
  </li>
  <li>
   Assist as needed in the interviewing and hiring of team members with the appropriate skills.
  </li>
  <li>
   To be very meticulous in completing the daily checklist and check that it has been done during shift handover.
  </li>
  <li>
   Participate as needed in the investigation of Team Members and guest accidents.
  </li>
  <li>
   Support regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
  </li>
  <li>
   Understand and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  </li>
  <li>
   Understand and complies with security, health and safety policies and procedures.
  </li>
  <li>
   Ensure compliance with all policies, standards, and procedures.
  </li>
  <li>
   To assist with any other duties as required by the Hotel Manager or another member of the management team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   About You
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Minimum two years working in a luxury, or boutique hotel in a similar position.
  </li>
  <li>
   Previous guest service and reservations experience required.
  </li>
  <li>
   Hotel Opening experience is a plus.
  </li>
  <li>
   Must be fluent in verbal and written English.
  </li>
  <li>
   Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
  </li>
  <li>
   Excellent listening and comprehension skills required.
   <br/>
   <br/>
  </li>
 </ul>
 Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>


Assistant Manager, Front Office, SIRO One Za'abeel

Minor Hotels

<div>
 <p>
  <strong>
   <u>
    NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
    <br/>
    <br/>
   </u>
  </strong>
 </p>
 <p>
  Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
  <br/>
  <br/>
 </p>
 <p>
  Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
  <br/>
  <br/>
 </p>
 <p>
  Guests are just a short journey from all Dubai&rsquo;s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel&rsquo;s lively sports bar, set to be one of the new &lsquo;go to&rsquo; spots in Dubai.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  We are seeking an exceptional Assistant Front Office Manager to join our prestigious hotel in the heart of Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring seamless front office operations and delivering outstanding guest experiences in one of the world's most dynamic and cosmopolitan cities.
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Oversee daily front office operations, including check-in/check-out procedures, guest services, and concierge activities
  </li>
  <li>
   Collaborate with department heads to ensure smooth interdepartmental communication and guest satisfaction
  </li>
  <li>
   Lead, mentor, and motivate the front office team to maintain high standards of service excellence
  </li>
  <li>
   Handle guest concerns and complaints with professionalism and empathy, ensuring timely resolution
  </li>
  <li>
   Monitor and analyze key performance indicators, implementing strategies for continuous improvement
  </li>
  <li>
   Assist in managing front office budgets, controlling costs, and optimizing revenue
  </li>
  <li>
   Ensure compliance with hotel policies, procedures, and safety regulations
  </li>
  <li>
   Participate in the development and implementation of new service initiatives
  </li>
  <li>
   Act as the manager on duty during assigned shifts, making critical decisions as needed
  </li>
  <li>
   Support the Front Office Manager in strategic planning and team development activities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2 years of experience in a similar role within a luxury or high-volume hotel
  </li>
  <li>
   Bachelor's degree in Hospitality Management or related field preferred
  </li>
  <li>
   Proven leadership and communication skills, with ability to inspire and motivate a diverse team
  </li>
  <li>
   Strong problem-solving and organisational abilities, with meticulous attention to detail
  </li>
  <li>
   Proficiency in hotel management software and property management systems
  </li>
  <li>
   Excellent command of English; knowledge of additional languages advantageous
  </li>
  <li>
   Financial acumen with experience in budgeting and performance analysis
  </li>
  <li>
   Ability to thrive in a fast-paced, multicultural environment, catering to an international clientele
  </li>
  <li>
   Customer-centric mindset with a passion for delivering exceptional guest experiences
  </li>
 </ul>
</div>


Assistant Front Office Manager

Bab Al Shams Desert Resort

<div></div><div><div>Coordinator, Front Office<br>
(18717)</div><br>
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
The Front Office Coordinator serves as the primary point of contact for guests and supports overall front office operations. This role ensures smooth communication, efficient administrative processes . The Coordinator works closely with Front Office leadership, Rooms Division, and other operational departments to maintain seamless daily operations</div>
<div><b>
Key Duties and Responsibilities</b><br>
<ul><li>To ensure that Standard Operating Procedures are in place for all Front Office sections and that they are updated frequently and adhered to at all times</li><li>To work together with all other hotel departments and to ensure that all Front Office employees fully cooperate with staff from other hotel departments at all times</li><li>To respond all email inquiries.</li><li>To ensure that pre-shift and post-shift briefings are conducted with all Front Office employees to make sure that all necessary information is communicated, all problems are followed up and that all employees are aware of current VIP guests, hotel promotions and room rates</li><li>To ensure that guest profiles in the hotel&rsquo;s property management system are updated correctly after check-in and that all profiles are maintained, cleaned and merged correctly and regularly requests are communicated to all Front Office employees and to other departments as applicable &amp; necessary</li><li>To assist in maintaining the Customer Feedback system</li><li>To regularly check the service quality provided by the Front Office employees by means of customer comments, feedback during departmental &amp; management meetings, etc. and to actively promote all ongoing incentive programs &amp; guest feedback schemes and to communicate the results of such programs/schemes to the other HoDs and managers on a regular basis</li><li>To frequently inspect hotel rooms and provide Housekeeping department with feedback on the status of the rooms</li><li>To communicate all maintnance issues and address them accordingly.</li><li>To review tomorrow&rsquo;s reservations, transportation requests and room allocations and to correct any mistakes before they affect a guest&rsquo;s stay and also to ensure that all special</li><li>To carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintained</li><li>Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.</li><li>Ensures that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments.</li><li>To ensure standardization &amp; consistency in administration matters, e.g. quotations, deposit policy, letters and group handling</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open and honest manner at all times</li><li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times</li><li>To monitor all displays of information in all Front Office areas regularly and to ensure that they are up to date</li><li>To ensure that all guests&rsquo; passport data is entered into and removed from the HEIS system correctly, on time and in accordance with the current hotel &amp; HEIS standards</li><li>To make sure that all Front Office sections, especially Guest Relations and Bell Desk, are always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information</li><li>Participates in Monthly Statistics and Reports.</li><li>Ensures that Credit Extended to Guests is strictly Controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy.</li><li>Review the expected arrivals for the day to identify possible no show in order to maximize room utilization consistantly.</li><li>Reviews all the Night Reports Each Morning before Distribution to ensure it is accurate.</li><li>Reviews the No Show's from the previous day to ensure that the Billing or the action taken is appropriate.</li><li>To regularly liaise with the Housekeeping Department regarding daily arrivals/departures and room allocations and with the Finance Department regarding all daily Front Office finance matters</li><li>To ensure that all Front Office employees on duty are fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li></ul></div>
<div><b>
Experience &amp; Educational Requirements</b></div>
<ul><li>Degree or Diploma in hotel Management or equivalent</li><li>Qualification in Front Office Operations</li><li>2 years in similar position in a five-star hotel.</li><li>Middle East Experience is preferred</li><li>OPERA/Fidelio Knowledge</li><li>Computer skills</li><li>Excellent communication skills</li><li>Effective communication skills</li><li>Excellent telephone skills</li><li>Ability to attend emergencies in a level-headed manner</li><li>The ability to multitask</li><li>Professionalism</li><li>Attention to Detail &amp; Quality</li><li>Problem Solving and Decision Making</li><li>Interpersonal Skills</li><li>Customer service oriented</li></ul><br>
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Coordinator, Front Office

Atlantis the Royal

<div></div><div><div>Agent, Front Office - Atlantis The Royal<br>
(17742)</div><br>
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests&rsquo; special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.</div>
<div><b>
About You</b></div>
<div>
If you have a bachelor&rsquo;s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicate must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.</div><br>
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Front Office - Atlantis The Royal

DXC Technology

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  JOB TITLE:
 </strong>
 <strong>
  Murex Front Office Business Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  DEPARTMENT/UNIT:
 </strong>
 Global Markets IT - Front office squad team
 <br/>
 <br/>
 <strong>
  REPORTS TO:
 </strong>
 GM IT FO Squad Lead
 <br/>
 <br/>
 <strong>
  PURPOSE OF JOB
  <br/>
  <br/>
 </strong>
 The Murex FO Business Analyst will be required to be part of GM IT FO Squad responsible to provide IT services to Global Markets team. The squad is responsible for support, change request and projects pertaining to Global Markets. Key responsibilities of the role include engaging with business, conducting analysis, developing requirements, reviewing technical and functional design, building and testing solution, and ensuring proper closure of the different initiatives by taking ownership/accountability end to end.
 <br/>
 <br/>
 <strong>
  TASKS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analysis &amp; Documentation of user requirements and transpose into Functional Specifications
  </li>
  <li>
   Act as key liaison with Global Markets teams (business and their supporting functions), IT teams as well as with the vendors
  </li>
  <li>
   Participate actively in discussions with business, understand their needs and transform them into change or project initiatives
  </li>
  <li>
   Define the systems and data requirements and validate the systems design and processes from functional and technical aspects
  </li>
  <li>
   Develop and refine the various business/functional/testing requirements in support of the project and systems involved, working alongside the vendor if needed
  </li>
  <li>
   Configuration of the solution as per requirements
  </li>
  <li>
   Act as the subject matter expert for Murex suite of tools used within Front Office and ensuring that all functionality of the product are installed and leveraged to its best capability within the group
  </li>
  <li>
   Creation of test plan, test cases, execution of system testing
  </li>
  <li>
   Contribute to the User Training activities, through one-to-one discussion, preparation of user training guides &amp; presentations
  </li>
  <li>
   Follow up with vendor support as and when necessary to resolve bugs/issues
  </li>
  <li>
   Ensure technical and functional hand over of the project and changes to the relevant teams
  </li>
  <li>
   Assist in developing business and operational processes and to participate in developing system training artefacts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  AUTHORITIES
  <br/>
  <br/>
 </strong>
 <strong>
  WORK CONTACTS (Inside and outside the Bank)
  <br/>
  <br/>
 </strong>
 <strong>
  Contacts
 </strong>
 (inside and outside the bank) | How Often | Method of Contact
 <br/>
 <br/>
 IT Teams Daily In Person
 <br/>
 <br/>
 Project Manager and Project Team Daily In Person/Phone/Email
 <br/>
 <br/>
 Business Stakeholders/Users Daily In Person/Phone/Email
 <br/>
 <br/>
 Internal/external solution providers Need Basis In Person/Phone/Email
 <br/>
 <br/>
 <strong>
  Job Knowledge &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5 years of experience as Murex Front office Business Analyst
  </li>
  <li>
   Extensive experience in setting up and validating Interest rate curves including for ARRs
  </li>
  <li>
   Expertise in multiple asset classes (atleast 2 of the following) such as IR vanilla and exotic derivatives, Equity Derivatives, Commodity Derivatives , FX Derivatives, Structured Derivatives etc.
  </li>
  <li>
   Expertise in terms of pricing, valuation, risk management and sensitivities including for exotic products
  </li>
  <li>
   Strong exposure to FO Modules of Murex - E-Tradepad, Simulation, Livebook, RTPM, Structured Bonds Module, Pre-Trade Workflow, Market Data, Dynamic Tables, P&amp;L Notepad, FDI Templates, Blotters, Risk Matrices etc.
  </li>
  <li>
   Exposure on Flex API, Pricing API, VaR (MRA/MRB), xVA modules will be an added advantage
  </li>
  <li>
   Flex API development skills is an advantage (debugging and compiling libraries in C++, interfacing with REST APIs, &hellip;)
  </li>
  <li>
   Experience in leading and delivering projects
  </li>
  <li>
   Experience in implementation and supporting Murex v3.1 with regards to front office capabilities
  </li>
  <li>
   Excellent knowledge of Capital Markets products and processes, front to back.
  </li>
  <li>
   Experience on implementation of both linear and non-linear products in Murex
  </li>
  <li>
   Strong analytical and problem-solving skills accompanied with excellent communication
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The candidate should possess either a postgraduate degree or qualification in Information Systems / Engineering / Business Administration.
  </li>
  <li>
   The candidate should carry a minimum relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.
  </li>
  <li>
   Strong record of stakeholder management and leadership skills
  </li>
  <li>
   Strong understanding of the financial markets, trading and banking solutions
  </li>
  <li>
   Strong knowledge of the Global Markets products and practices, front-to-end: pricing, limit checks, booking, risk management, accounting generation, settlements and confirmation generation
  </li>
  <li>
   Candidate must be technically astute and have had relevant exposure and experience with bank systems and processes
  </li>
  <li>
   Strong proven track record of liaising with stakeholders for business requirements, specification documents, testing processes and other relevant information.
  </li>
  <li>
   Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.
  </li>
  <li>
   Candidate must display strong verbal and written communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 <br/>
 <br/>
 <strong>
  Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 </strong>
 here
 <strong>
  <em>
   .
  </em>
 </strong>
</div>


Murex Front Office Business Analyst

One&Only Resorts

Overview <p>Join to apply for the <b>Team Leader, Front Office</b> role at <b>One&Only Resorts</b>.</p><p>At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. This is a role in a luxury environment at One&Only One Za'abeel in Dubai, focusing on supporting day-to-day lobby activities and coordinating with Housekeeping and the Call Center to ensure seamless guest service.</p><p>This is not simply our job, it's our passion.</p> About the Role <p>The Team Leader, Front Office reports to the Assistant Managers and helps maintain and action day-to-day lobby activities, coordinating with Housekeeping and the Call Center to ensure seamless guest service.</p> About You <p>If you have a bachelor's degree in hospitality management and have worked in a luxury hotel or resort in a similar position, with a minimum of 2 years' experience, and the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity. An additional language such as Chinese, Arabic, French, Italian, Spanish or Russian is advantageous.</p><p>Our brand is expanding and we are committed to investing in you. You will be at the heart of a vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p> Details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Management and Manufacturing</li><li>Industries: Hospitality</li></ul><p>Referrals increase your chances of interviewing at One&Only Resorts.</p>

Team Leader, Front Office

Hilton

Overview <p>Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p> What will I be doing? <ul><li>Supervise the efficient operations of reception including check in/out procedures</li><li>Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow and adhere to company brand standards</li><li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>Work with your Manager to identify a specific project to complete during your internship placement</li></ul> What are we looking for? <p>Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>Previous experience in a customer-focused industry</li><li>Desire to progress within the Hospitality industry</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Previous supervisory experience</li><li>Previous experience in the hotel industry</li></ul> What will it be like to work for Hilton? <p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p> Job Details <ul><li>Seniority level: Internship</li><li>Employment type: Full-time</li><li>Job function: Other</li><li>Industries: Hospitality</li></ul> Location <p>Work Locations: Embassy Suites by Hilton Dubai Business Bay</p> Brand <p>Brand: Embassy Suites by Hilton</p> Job <p>Job: Guest Services, Operations, and Front Office</p>

Front Office Supervisor

Explore 2954+ Manager front office in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.