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hr & administration officer

manager housing and housekeeping housing department

The American University in Cairo

<div>
 
 
 Purpose:
 
 
 
 The Manager, Housing and Housekeeping is responsible for the oversight and operational management of all AUC housing and housekeeping services. The role ensures the delivery of safe, comfortable, and well-maintained accommodations and campus spaces, actively managing operational and capital budgets, leading staff or vendors, ensuring policy compliance, handling emergencies, and developing strategies to continuously improve service quality and operational efficiency.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Facilities and Service Operations Excellence: Direct, plan, and execute large-scale, dual service operations, housing and housekeeping, to ensure the delivery of safe, comfortable, and well-maintained environments
 </li>
 <li>
 Vendor and Contract Management: Supervise outsourced service vendors, e.g., cleaning services over 200,000 sqm, which involves monitoring contract adherence, performance quality, safety compliance, and financial deliverables to optimize external resources
 </li>
 <li>
 Team Leadership and Development: Set performance standards, provide effective guidance, and foster a service-oriented culture committed to implementing operational plans
 </li>
 <li>
 Financial and Procurement Management: Manage substantial operational and capital budgets which include competence in budget forecasting, monitoring cost controls, and conducting formal procurement processes, e.g. request for quote (RFQ) or request for proposal (RFP), for services, supplies, and equipment
 </li>
 <li>
 Change Leadership and Service Innovation: Challenge the status quo, identify structural inefficiencies, and develop or implement strategies that measurably improve service standards and long-term operational effectiveness across both housing and housekeeping functions
 </li>
 <li>
 Risk Management and Emergency Response: Ensure full policy compliance, proactively identify operational and safety risks, and maintain 24/7 readiness to respond to and quickly resolve urgent safety, maintenance, or operational emergencies across multiple districts
 </li>
 <li>
 General Administrative Support: Perform other related duties as requested
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Minimum Education Requirements:
 
 
 <ul>
 <li>
 University degree required
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 10 years of relevant experience is required
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Service Leadership and Operations: Demonstrate solid leadership skills to lead staff and vendors effectively, ensuring high service quality and maintenance standards are met across all housing districts and over 200,000 square meters of campus space
 </li>
 <li>
 Expertise in managing complex logistics, such as housing move-in and out cycles, maintenance oversight, and inventory control
 </li>
 <li>
 Financial and Procurement: Fully competent in managing multi-million EGP operational and capital budgets and executing formal procurement processes, specifically RFP or RFQ, for large-scale services and supplies
 </li>
 <li>
 Strategic Change and Vision: Highly organized, detailed-oriented, customer-focused, diplomatic, and capable of challenging the status quo, driving strategic change, and successfully implementing strategies that improve long-term service efficiency
 </li>
 <li>
 Technical Compliance: Able to read and draft blueprints and specifications, along with possessing knowledge of applicable building codes and procedures
 </li>
 <li>
 Communication and Response: Excellent with communication skills in both Arabic and English, highly effective collaborator, and prepared to manage and execute 24/7 emergency response protocols
 </li>
 </ul>
 
 
 
 
 
 
 This position is open until December 7, 2025
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Manager, Housing and Housekeeping, Housing Department

Juhayna Food Industries

<div>
 
 Area Sales Manager &ndash; Key Accounts
 
 
 
 
 Who Are We
 
 
 
 For over three decades, Juhayna Food Industries has been a pioneer in Egypt&rsquo;s dairy and juice sector, producing, processing, and packaging milk, yoghurt, cooking products, juices, and concentrates. Since 1983, we have built trusted household brands, expanding our presence across Egypt and the Middle East through a commitment to high-quality, safe, and healthy products.
 
 
 Today, with four state-of-the-art plants, a vast distribution network reaching over 136,000 outlets, and a 5,000-feddan dairy farm housing over 7,000 milking cows, Juhayna continues to set benchmarks for premium Egyptian products. Our success stems from our people, who embody the values of
 
 Integrity, Achievement, Continuous Improvement, Innovation, Ownership, and Positivity.
 
 
 
 
 Job Purpose
 
 
 
 Leads the sales strategy for a broad geographic area, ensuring the alignment of regional sales objectives with overall company goals, and driving the performance of the sales team to achieve maximum profitability and market penetration.
 
 
 
 What You Will Do In Your Role
 
 
 
 <ul>
 <li>
 Develop regional sales plans and budgets in line with company objectives
 </li>
 <li>
 Conduct contract analysis, negotiating and renewing contracts with customers to ensure mutually beneficial terms and continued partnerships.
 </li>
 <li>
 Monitor and analyze sales performance, adjusting strategies as needed to meet targets.
 </li>
 <li>
 Lead a team of Unit Sales Managers, providing coaching, guidance, and performance reviews.
 </li>
 <li>
 Foster strong relationships with major retail chains and partners across the region.
 </li>
 <li>
 Ensure consistent execution of promotional activities and new product launches across all retail partners.
 </li>
 <li>
 Analyze market conditions and competitive activities to identify opportunities for growth.
 </li>
 <li>
 Liaise with senior leadership to provide updates on sales progress and key market insights.
 </li>
 <li>
 Work closely with the finance department (Collection) to ensure that appropriate credit management is taking place across all the accounts
 </li>
 <li>
 Ensure annual evaluations are conducted for 100% of employees to the standards set by the Company.
 </li>
 <li>
 Direct &amp; coach team on use of budget to secure all promotions &amp; activities needed.
 </li>
 <li>
 Conduct quarterly business review with customers.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Role
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, or any related field.
 </li>
 <li>
 Strong proficiency in Windows-based applications
 </li>
 <li>
 Proficiency in English &amp; Arabic, with strong verbal and written communication skills.
 </li>
 <li>
 Exceptional negotiation skills, with a proven ability to close deals and drive mutually beneficial outcomes
 </li>
 <li>
 Solid marketing and financial knowledge for data-driven decisions.
 </li>
 <li>
 A strategic mindset focused on developing win-win solutions that align with both company and customer objectives
 </li>
 <li>
 4 years of managerial experience in FMCG, with expertise in Key Accounts
 </li>
 <li>
 Minimum 6 years of Sales experience with a track record of achieving revenue targets
 </li>
 </ul>
</div>

Area Sales Manager - Key Accounts

<div>
 
 Who We Are
 
 
 
 For over three decades, Juhayna Food Industries has been a pioneer in Egypt&rsquo;s dairy and juice sector, producing, processing, and packaging milk, yoghurt, cooking products, juices, and concentrates. Since 1983, we have built trusted household brands, expanding our presence across Egypt and the Middle East through a commitment to high-quality, safe, and healthy products.
 
 
 Today, with four state-of-the-art plants, a vast distribution network reaching over 136,000 outlets, and a 5,000-feddan dairy farm housing over 7,000 milking cows, Juhayna continues to set benchmarks for premium Egyptian products. Our success stems from our people, who embody the values of
 
 Integrity, Achievement, Continuous Improvement, Innovation, Ownership, and Positivity.
 
 
 
 
 Job Purpose
 
 
 
 Responsible for maintaining and developing existing and new key customers through ethical sales methods and relevant internal liaison to optimize quality of service, business growth and customer satisfaction.
 
 
 
 What You Will Do In Your Role
 
 
 
 <ul>
 <li>
 Responsible for sales volume, distribution, merchandizing, shelving and pricing.
 </li>
 <li>
 Secure long-term agreements with all accounts.
 </li>
 <li>
 Ensure excellent deployment for the Shelving visibility or displays contracts.
 </li>
 <li>
 Conduct a daily morning meeting to follow up team productivity, distribution and sales coverage.
 </li>
 <li>
 Follow up on innovations (New trade programs, new launches, POS Materials, activities, etc...)
 </li>
 <li>
 Update Unit Manager with the requested data accurately and on time (stocks, estimates, daily sales, pricing, competition &hellip;etc.)
 </li>
 <li>
 Maintain a physical presence in the territory to ensure understanding of customer&rsquo;s needs.
 </li>
 <li>
 Complying with the Company&rsquo;s Credit Policy
 </li>
 <li>
 Submit reports concerning:
 </li>
 <ul>
 <li>
 Volume Results.
 </li>
 <li>
 In-store business results (Distribution, Visibility, Shelving, Pricing)
 </li>
 <li>
 Customers' feedback.
 </li>
 <li>
 Improving on routes productivity KPIs for all routes within your territory Build &amp; maintain a high relationship with all key contacts.
 </li>
 </ul>
 <li>
 Assess performer capability through WORK*WITHs and ONE- to-ONEs providing development feedback to the sales representatives &amp; the territory team
 
 </li>
 </ul>
 
 What You Will Bring To The Role
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree of business or any equivalent
 </li>
 <li>
 At least 2 years of experience in the same role with an FMCG company
 </li>
 <li>
 Strong personality &amp; having the ability to lead a team
 </li>
 <li>
 Computer literacy (windows applications)
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Problem solving &amp; Decision Making
 </li>
 <li>
 Ethics &amp; Values
 </li>
 </ul>
</div>

Sales Supervisor Key Retail - Cairo

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 1 January 2026
 
 
 
 Department:
 
 Engineering
 
 
 
 Location:
 
 Egypt - Cairo
 
 
 
 Compensation:
 
 ج.م0 / month
 
 
 
 
 Description
 
 
 
 
 SCOPE
 
 
 
 The incumbent closely monitors all processes related to ensuring high level of maintenance works done in the hotel and that they are timely and defect free.
 
 
 
 Key Responsibilities
 
 
 
 
 MAIN RESPONSIBILITIES
 
 <ul>
 <li>
 Respond and attend to guest repair requests.
 </li>
 <li>
 Communicate with guests/customers to resolve maintenance issues.
 </li>
 <li>
 Visually inspect tools, equipment, or machines.
 </li>
 <li>
 Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings.
 </li>
 <li>
 Maintain maintenance inventory and requisition parts and supplies as needed.
 </li>
 <li>
 Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
 </li>
 <li>
 Program TV's and perform general housekeeping and engineering-related inventory duties.
 </li>
 <li>
 Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers.
 </li>
 <li>
 Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
 </li>
 <li>
 Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
 </li>
 <li>
 Maintains all hotel building and equipment in a good and neat condition.
 </li>
 <li>
 Ensures that effective and concise preventative maintenance schedules are followed.
 </li>
 <li>
 Ensures timely completion of all assigned tasks and responsibilities.
 </li>
 <li>
 Inspects all areas and take corrective measures in order to meet Kempinski Standards in terms of maintenance and hotel upkeep.
 </li>
 <li>
 Coordinates maintenance duties with various departments such as Front Desk, Housekeeping, Sales and Marketing and Food &amp; Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.
 </li>
 <li>
 Maintains a good working relationship with other employees, providing instruction and encouragement as needed.
 </li>
 <li>
 Ensures a clean, neat and organized work area.
 </li>
 <li>
 Performs other tasks or projects as assigned by General Manager, Director of Engineering and /or assistant Director of Engineering.
 </li>
 <li>
 Performs duties outside the scope of the position in case of emergency, when called upon.
 </li>
 <li>
 Attends meetings and training sessions as required.
 </li>
 <li>
 Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
 </li>
 </ul>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 
 
 
 
 Skills, Knowledge and Expertise
 
 
 
 
 NATIONALITY:
 
 Eligible for a working permit in country of hire
 
 
 
 EDUCATION:
 
 BSc of Engineering
 
 /
 
 Certified technical diploma in mechanical (HVAC) or electrical
 
 
 
 EXPERIENCE:
 
 Minimum 1 to 3 years in Engineering department in Supervisory level / Engineering faculty Fresh graduate (HVAC / Electrical).
 
 
 
 LANGUAGE:
 
 Ability to work and communicate in a multinational environment:
 <ul>
 <li>
 Local language &ndash; excellent oral and written skills (as applicable)
 </li>
 <li>
 English &ndash; excellent oral and written skills
 </li>
 <li>
 Additional language &ndash; beneficial
 </li>
 </ul>
 
 COMPETENCIES:
 
 <ul>
 <li>
 Customer focused and people oriented
 </li>
 <li>
 Ability to lead and motivate a team of multi-skilled technicians
 </li>
 <li>
 Good organizational work planning and reporting skills
 </li>
 <li>
 Good basic computer skills in software office (word, Excel, Power Point)
 </li>
 </ul>
</div>

Duty / Shift Engineer - Egyptians Only

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25178566
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists in hotel laundry daily operations and services. Works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Assists in maintaining a safe and clean work environment.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 1 year experience in the laundry, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Assisting in Managing Department Operations and Budgets
 
 
 
 <ul>
 <li>
 Assisting in managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
 </li>
 <li>
 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 </li>
 <li>
 Ensures consistent workflow to minimize peaks and valleys in production.
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 </li>
 <li>
 Assists in ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
 </li>
 <li>
 Participates in the management of department&rsquo;s controllable expenses to achieve or exceed budgeted goals.
 </li>
 <li>
 Works effectively with the Engineering department on Laundry equipment maintenance needs.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
 </li>
 <li>
 Operates all department equipment as necessary and reports malfunctions.
 </li>
 <li>
 Develops, maintains and uses effective back-up plans for breakdowns.
 </li>
 <li>
 Evaluates and implements new techniques, supplies and equipment.
 
 
 </li>
 </ul>
 
 Providing and Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Providing services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Assistant Laundry Manager

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We are seeking an experienced and enthusiastic Food and Beverage Supervisor to join our team in Cairo, Egypt. As a key member of our hospitality management team, you will oversee the daily operations of our food and beverage outlets, ensuring exceptional guest experiences and operational efficiency.
 
 
 <ul>
 <li>
 Lead and motivate the food and beverage team to deliver outstanding customer service
 </li>
 <li>
 Oversee daily operations, including staff scheduling, inventory management, and quality control
 </li>
 <li>
 Ensure compliance with food safety and hygiene standards across all food and beverage areas
 </li>
 <li>
 Coordinate with kitchen staff to maintain menu quality and consistency
 </li>
 <li>
 Handle guest inquiries, feedback, and complaints promptly and professionally
 </li>
 <li>
 Implement and maintain standard operating procedures for all food and beverage outlets
 </li>
 <li>
 Monitor and analyze sales data to identify trends and opportunities for improvement
 </li>
 <li>
 Assist in developing and implementing promotional activities to drive revenue
 </li>
 <li>
 Conduct regular staff training sessions to enhance skills and maintain service standards
 </li>
 <li>
 Collaborate with other departments to ensure seamless guest experiences
 </li>
 <li>
 Participate in budget planning and cost control measures
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of management experience in restaurants or similar food and beverage operations
 </li>
 <li>
 Strong leadership skills with the ability to motivate and mentor team members
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Exceptional organizational abilities and attention to detail in a fast-paced environment
 </li>
 <li>
 Proficiency in inventory management and cost control techniques
 </li>
 <li>
 In-depth knowledge of food safety and hygiene standards
 </li>
 <li>
 Customer-focused mindset with a commitment to delivering exceptional service
 </li>
 <li>
 Ability to manage a large and variable workload efficiently
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Proficiency in using point-of-sale (POS) systems and basic computer applications
 </li>
 <li>
 Flexibility to work weekends, evenings, and holidays as needed
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field preferred (not required)
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
 <li>
 A passionate and inspired team that creates unique experiences for all they meet.
 </li>
 <li>
 We recognize and celebrate our team and individual success
 
 
 </li>
 </ul>
 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
 </li>
 </ul>
</div>

Food and Beverage supervisor

<div>
 
 
 Application Deadline:
 
 1 January 2026
 
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 Egypt - Cairo
 
 
 
 Compensation:
 
 ج.م0 / month
 
 
 
 
 Description
 
 
 
 
 SCOPE
 
 
 
 The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
 
 
 
 OVERALL OBJECTIVES
 
 
 
 The job of
 
 Front Office Agent
 
 is executed satisfactorily when:
 <ul>
 <li>
 Up-selling is focused on and executed in order to increase room revenues.
 </li>
 <li>
 Shift closing is done properly.
 </li>
 <li>
 Financial Policies and Procedures are supported and followed.
 </li>
 <li>
 LQA (Leading Quality Assurance) audit results are 85% and above.
 </li>
 <li>
 CSS (Customer Satisfaction Survey) results are rated on an average with &ldquo;5&rdquo; and above.
 </li>
 </ul>
 
 MAIN RESPONSIBILITIES
 
 <ul>
 <li>
 Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
 </li>
 <li>
 Ensure that LQA results are above 85%.
 </li>
 <li>
 Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest&rsquo;s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
 </li>
 <li>
 Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
 </li>
 <li>
 Handle all front office cashiers&rsquo; transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
 </li>
 <li>
 Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
 </li>
 <li>
 Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
 </li>
 <li>
 Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
 </li>
 <li>
 Possess a working knowledge of the room reservation procedures.
 </li>
 <li>
 Maintain the neatness of his/her working area.
 </li>
 </ul>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 MAIN RESPONSIBILITIES
 
 <ul>
 <li>
 Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
 </li>
 <li>
 Ensure that LQA results are above 85%.
 </li>
 <li>
 Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest&rsquo;s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
 </li>
 <li>
 Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
 </li>
 <li>
 Handle all front office cashiers&rsquo; transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
 </li>
 <li>
 Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
 </li>
 <li>
 Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
 </li>
 <li>
 Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
 </li>
 <li>
 Possess a working knowledge of the room reservation procedures.
 </li>
 <li>
 Maintain the neatness of his/her working area.
 </li>
 </ul>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 
 
 
 
 Skills, Knowledge and Expertise
 
 
 
 
 NATIONALITY:
 
 Eligible for a working permit in country of hire
 
 
 EDUCATION:
 
 Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management
 
 
 EXPERIENCE:
 
 To fill the position,
 
 one
 
 of the following is required:
 <ul>
 <li>
 Minimum of one year experience in a customer service position
 </li>
 </ul>
 
 LANGUAGE:
 
 Ability to work and communicate in a multinational environment:
 <ul>
 <li>
 Local language &ndash; excellent oral and written skills (as applicable)
 </li>
 <li>
 English &ndash; good oral and written skills
 </li>
 <li>
 Additional language - beneficial
 </li>
 </ul>
 
 COMPETENCIES:
 
 Include the skills the candidate must have to fill this
 
 position:
 <ul>
 <li>
 Operational knowledge of front desk operations
 </li>
 <li>
 Luxury Hotel Experiences
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Brief knowledge of hotel operations &amp; Computer systems
 </li>
 </ul>
 
 TECHNICAL COMPETENCIES:
 
 Computer literacy adapted to the field of training:
 <ul>
 <li>
 Knowledge in Microsoft Office (Word, Excel and PowerPoint)
 </li>
 <li>
 Knowledge of Opera
 </li>
 <li>
 Basic knowledge of Micros is a plus
 </li>
 </ul>
 
 INDIVIDUAL
 
 
 CHARACTERISTICS:
 
 To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
 <ul>
 <li>
 People Oriented
 </li>
 <li>
 Passionate for European luxury
 </li>
 <li>
 Entrepreneurial
 </li>
 <li>
 Straightforward
 </li>
 <li>
 Enthusiastic
 </li>
 <li>
 Communicative
 </li>
 <li>
 Attentive
 </li>
 <li>
 Eager to learn
 
 
 </li>
 </ul>
 
 OTHER SKILLS:
 
 Depending on region and property.
 
</div>

Front Office Agent - Egyptians Only

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