manager operational

Commercial Bank of Dubai

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services. CBD has been recognized as the number one bank in the UAE on the Forbes list of The World s Best Banks 2022. As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile. Principal Accountabilities The role is to ensure effective control assurance of the 1st line of defense and drive performance improvement across the operations function in terms of reducing cost-to-serve, turnaround times and proactively identifying resilience gaps. The role holder will be tasked with designing, developing, and implementing control assurance and control improvement across the COO function. This role is based within the COO function encompassing the functional areas of IT, Operations, Transformation, and Support services The COO function aims to become a best-in-class operating function in the bank and this role plays a crucial part in enabling that purpose; the role is both inward looking (within the COO function) and outward looking (delivering performance improvement for other CBD stakeholders). Responsibility for the design and the implementation of performance improvements and controls across the Operations function This includes but is not limited to the below: Identify relevant control processes and frameworks and recommend improvements in business processes and controls. Implementing controls and frameworks following the methodology and strategy set by the Head of Resilience and Performance Improvement Testing the controls over the 1st line of defense activities within the units that make up the COO function Executes against a pre-arranged review plan to evaluate both: impacted units for performance improvement and to evaluate the design/effectiveness of key controls within the COO function Identify key areas of concern or risk and support the development of specific programs that will address the primary requirements of resilience and performance improvements Ensure document policies and procedures (e.g. SOPs) remain current and are aligned to the processes taking place Identifying key areas of performance improvement to reduce their cost of unit processing, improve their turn-around-time, and/or enhance productivity Implement performance improvement initiatives in conjunction with stakeholders and track results to ensure sustainable results Review regulatory impact on controls and implement changes as necessary Ensure controls are regularly review and the effectiveness tested Sufficiently document resilience testing details and results Monitor and analyse KRIs and operational metrics Maintain performance tracking and control databases Assist in the timeline remediation of issues, including internal/external audit observations and regulatory findings. Undertake special projects as assigned Exhibit solid time management to complete reviews scheduled in a timely manner Conduct annual operating performance risk assessments to ensure that department performance is aligned to stakeholder expectations Execute on a compliance risk &amp; control testing plan; including all remediation

Manager, Operational Resilience

National Foods Limited

<div>
 At National Foods Limited, we are on a journey of growth and on building our most valuable assets which include our brands, financial strength, global presence, and our unbridled commitment to becoming a truly sustainable and a renowned company in the world.
 
 
 
 Job Purpose
 
 
 
 To drive NFL&rsquo;s commitment to continuous improvement and lean production practise across the manufacturing plants by identifying, designing, and implementing initiatives that enhance operational efficiency, foster a culture of continuous improvement, and adhere to company objectives and regulatory standards
 
 
 
 Key Accountabilities &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Implement practices of lean management methodologies across the manufacturing plant, ensuring they become an integral part of the manufacturing department's culture
 </li>
 <li>
 Define and document current processes of the plant, reporting to the Operational Excellence Manager to devise actionable strategies for future enhancement
 </li>
 <li>
 Manage process improvement projects, ensuring they align with the timeframes, manpower requirements, and budgets set by the Operational Excellence Manager
 </li>
 <li>
 Initiate, develop, and execute continuous improvement projects aimed at optimising processes and bolstering operational efficiency
 </li>
 <li>
 Assist the Process Engineer by conducting a detailed analysis of issues, recommending solutions underpinned by gathered metrics
 </li>
 <li>
 Assess the skill set of staff at the plant, and design tailored training sessions on industry best practices. Conduct engaging, hands-on interactive sessions to immerse staff in the best operational practices and lean management methodologies
 </li>
 <li>
 Facilitate and lead further training sessions, ensuring plant staff are well-equipped with the necessary knowledge
 </li>
 <li>
 Utilise established feedback loops to gather insights from training sessions, implementing the feedback into future sessions
 </li>
 <li>
 Conduct post-training evaluations to assess the effectiveness of the sessions, reinforcing topics to guarantee long-term retention amongst staff
 </li>
 <li>
 Maintain transparent communications and consistent follow-ups with both internal and external stakeholders, ensuring projects are implemented in a timely and efficient manner
 </li>
 <li>
 Analyse system deficiencies, liaising with the Plant Manager to recommend and implement changes for enhanced performance
 </li>
 <li>
 Keep updated on the latest developments in operational excellence to ensure NFL adopts best practices consistently
 
 
 </li>
 </ul>
 
 Minimum Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/ Masters degree in relevant discipline with 4-6 years of experience
 
 
 </li>
 </ul>
 
 Location:
 
 Port Qasim Karachi
 
 
 National Foods Limited provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.
</div>

Assistant Manager Operational Excellence

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services. CBD has been recognized as the number one bank in the UAE on the Forbes list of The World s Best Banks 2022. As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile. The purpose of this role is to develop and manage the Operational Risk Frameworks across the bank, improve the control environment, and reduce operational risk incidents / losses and reputational damage to the bank. Responsibilities: <ul> <li>Develop operational risk policies and standards for the bank</li> <li>Work closely with the Head of Operational Risk Management in designing and implementing the Operational Risk Framework across the bank.</li> <li>Drive the implementation of Risk and Control Self-Assessment (RCSA) across various lines of business within the bank for departments and for new products as well as for the bank s outsourced vendors</li> <li>Track the actions captured within the RCSAs and ensure the implementation of the proposed actions within the designated timeframe</li> <li>Assist the business areas with the escalation and recording of Operational Risk events, challenge remedial and preventative actions to prevent reoccurrence as well as ensuring any customer issue is being handled and resolved on a priority basis to reduce any reputational losses to the bank</li> <li>Collect, review and report KRI s / Risk Appetite metrics, analyze and escalate in case of KRI threshold breach/irregular variance to identify the root case and enforce remedial and preventative actions.</li> <li>Ensure operational losses are written off in a timely manner and through the designated GL.</li> <li>Monitor and analyze the operational loss entries in GL on a periodic basis and send a monthly report to the Head of Operational Risk</li> <li>Work closely with various channels across the bank to recover any actual financial losses as well as taking appropriate actions to prevent any identified potential losses</li> <li>Review Bank policies and standard operating procedures to ensure adequate controls are embedded within the operational processes</li> <li>Evaluate and escalate critical and emerging operational risks to the Head of Operational Risk</li> <li>Review and update the ORM policies and procedure where applicable</li> <li>Develop detailed reports and presentations on operational risk matters for management and ORM Committee</li> <li>Work closely with relationship owners of the bank s outsource vendors to ensure full alignment to the bank s Vendor Risk Management policy and procedures as well as CBUAE regulations and enforces the completion of the requirements within the designated timelines</li> <li>Conduct an independent review of the EIBOR submission on a monthly basis as per the CBUAE requirement to ensure the rate submission is aligned to the bank s IRSG and CBUAE regulations</li> </ul> Experience:<ul style="font-size: 11px;"><li style="font-size: 11px;">5+ years of relevant experience in operational risk, operations or in a control function with working knowledge of Operational Risk Management within a financial institution.</li></ul> Skills:<ul style="font-size: 11px;"><li style="font-size: 11px;">Excellent verbal and written communication skills</li><li style="font-size: 11px;">Strong problem solving skills</li><li style="font-size: 11px;">High attention to detail</li><li style="font-size: 11px;">Knowledge of Retail, Wholesale, Treasury and Shari a banking products, process and systems</li></ul> Competencies:<ul style="font-size: 11px;"><li style="font-size: 11px;">Ability to execute on goals, prioritize and meet deadlines</li><li style="font-size: 11px;">Ability to multi task and work in a high volume environment</li><li style="font-size: 11px;">Analytical thinking</li><li style="font-size: 11px;">Establishes strong effective, collaborative relationships with all functions within the bank</li></ul>

Manager, Operational Risk Framework

Qiddiya Investment Company

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
The Senior Manager Operational Interface will oversee and manage interface-related activities across the Project and mobility modes, ensuring seamless technical coordination between multiple stakeholders, disciplines, and contractors.
The role will report to the Interface Director and requires a highly technical interface manager with extensive transport Integration experience. The role is critical to ensuring the successful integration of design, construction, and operational elements of each Transport project within Qiddiya city.
The ideal candidate will have a strong background in technical interface and integration management, The role will commence in the planning and design period however a knowledge of the requirements and processes required to plan and implement Sub-system, System Integration Testing and T&amp;C across multiple mobility modes. The candidate must have exceptional communication skills, and the ability to navigate complex, multi-stakeholder environments.
Essential Duties and Responsibilities:
1. Develop and implement an interface management strategy, processes and requirements to ensure effective design, procure and construct the project. Managing stakeholders, including contractors, consultants, and internal teams.
2. Identify, document, and resolve interface issues across design, construction, and operational phases.
3. Maintain a comprehensive interface register to track and manage all interface points.
4. Act as the point of contact for interface-related matters, facilitating communication between various project teams and external stakeholders.
5. Organize and lead interface workshops, meetings, and reviews to align all parties on project goals and deliverables.
6. Identify potential interface risks and develop mitigation strategies to minimize project delays and cost overruns.
7. Monitor and report on interface-related risks, issues, and progress to senior leadership.
8. Collaborate with design and construction teams to ensure technical compatibility and alignment across all project components.
9. Provide expert guidance on interface requirements, standards, and best practices.
10. Prepare regular reports on interface management activities, highlighting key achievements, challenges, and recommendations.
11.Ensure all interface agreements and documentation are maintained and updated throughout the project lifecycle.
Requirements
Qualifications:
Bachelor&rsquo;s degree (master&rsquo;s preferred) in Engineering, Project Management, or equivalent.
Experience:
Minimum of 15 years&rsquo; experience in interface and integration management, stakeholder leadership, community engagement or related fields, preferably in transport or large infrastructure projects.
Proven experience advising senior leaders while working on complex, multi-disciplinary projects, preferably in the Middle East or GCC region.
Strong working knowledge of Saudi Arabian regulatory/government frameworks and Vision 2030 priorities.</div>

Senior Manager - Operational Interface (CDU3) - CDUP 2066

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Global Operational Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express.
The Manager, Internal Fraud will be part of the GRC organization and will report to the Director, Internal Fraud. The incumbent will be responsible for the oversight of Internal Fraud risk. The incumbent will lead a team of risk professionals in New York and/or India and will be responsible for establishing Internal Fraud risk management policy and standards, effectively challenging processes, policies, strategies, frameworks and governance procedures devised by first line teams to manage Internal Fraud risks, and monitoring and reporting independent risk assessment. We are seeking an experienced leader to be a part of this exciting journey.
 Key Responsibilities:
<ul><li>Establish Internal Fraud Risk Management Program, including policy and standards, governance, roles &amp; responsibilities, and requirements.
</li><li>Perform independent oversight and provide effective challenge to first line through reviews / testing and ongoing monitoring of People risk &amp; Internal Fraud processes
</li><li>Educate first line teams across the enterprise about risk management programs and practices
</li><li>Collaborate effectively with all stakeholders and partners to ensure regulatory compliance and manage regulatory relationship and exams for safety &amp; soundness related regulations
</li><li>Build and lead a team to carry out the proposed program and responsibilities
</li></ul>Minimum Qualifications:
<ul><li>2+ years of leadership experience in risk management, compliance, internal fraud investigation, or a similar role
</li><li>Analytical skills, including a proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion
</li><li>Effectively coach, train and develop a team in all aspects of their role
</li><li>Demonstrated ability to successfully manage multiple priorities
</li><li>Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives to advance a programs&rsquo; maturity and development
</li><li>Ability to identify issues, escalate key findings, and advise on recommended solutions to correct issues and/or mitigate risks
</li><li>Aptitude to communicate findings to colleagues, business partners, and senior leaders
</li><li>Exceptional professional communication skills &ndash; clear, logical, and structured
</li><li>Impeccable integrity required for handling confidential information.
</li><li>Rigorous and analytical approach to problem-solving, decision-making, and prioritization
</li></ul>Preferred Qualifications:
<ul><li>Professional Certification (CFE, CAMS, FIC, etc
</li><li>Second line of defense (2LOD) risk management experience with a focus on internal fraud and/or insider threat
</li><li>Experience with risk assessments, testing, and/or advanced analytical skills
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Manager-Operational Risk Management

Touchstone Communications

Job ObjectiveAn operations manager is responsible to direct, implement and execute campaign specific objectives to maximize productivity and achieve service level deliverables. The Manager Operations is responsible for consistency in results with resource output as prescribed with the company standards. He/she is also required to help promote a positive culture that encourages morale and performance. As a standard a project manager needs to have 2 direct reports with a total of 30 associates reporting to his direct reports.Key Responsibilities<ul><li>Team Management:</li><li>Develop objectives and manage all campaign operations/activities</li><li>Conduct effective resource planning to maximize the productivity of resources (people, technology etc)</li><li>Collect and analyze call-center statistics (sales /customer service metrics etc.)</li><li>Motivate and encourage associates to achieve monthly goals.</li><li>Maintain discipline and professionalism amongst the team members by communicating tolerable &amp; non- tolerable corporate behavior. address and document disciplinary and/or performance problems according to company standards: Conduct counseling sessions where HR presence is mandatory.</li><li>Lead and conduct team meetings 15 minutes prior to day shift and end of the shift. (Supervise where APM is conducting).</li><li>Ensure the goal achievement percentage is in line with Touchstone&rsquo;s company standards.</li><li>Attendance Management </li><li>Responsible to monitor number of hours worked by employees and to ensure the dialing hours do not fall below the company standards.</li><li>Enforcement of shift time adherence within team members and its regulation on a daily basis.</li><li>Employee Retention:</li><li>Responsible to maintain headcount at 30 people under his direct reporting.</li><li>Responsible to have detailed retention sessions with associates leaving</li><li>Responsible to maintain attrition at 10% maximum.</li><li>Confirmation Percentage:</li><li>Responsible to overview and analyze TNAs conducted by Team Leads and assess the coaching/training provided by the TLs/APMs to build C&rsquo;s into B&rsquo;s and A&rsquo;s.</li><li>Responsible to have 80% confirmed resources of associates having an over 60 days tenure in the team.</li><li>Quality Control:</li><li>Responsible to ensure that the quality score of team is at least 96%</li><li>Prepare reports for different departments or higher management.</li></ul>Knowledge, Skills, Abilities &amp; Other attributesEducation<ul><li>College graduate required; MBA preferred.</li></ul>Skills<ul><li>Excellent Communication and interpersonal Skills.</li><li>Knowledge of MS Office</li><li>Strong leadership skills</li><li>Strong Mentoring/Coaching Skills.</li><li>Self-motivated and ability to coordinate and prioritize multiple tasks.</li><li>Strategic thinker</li></ul>Duration and Nature of Previous Experience<ul><li>5 years+ of BPO experience.</li><li>At least 4 years of leadership experience.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Willing to do night shift? Yes/No</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>BPO: 5 years (Required)</li><li>Leadership: 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Manager Operations

Sterigenics

<div>Reporting to the General Manager, the Operations Manager ensures maximum utilization of equipment oversees or performs the scheduling and processing of product consistent with the customers&rsquo; timeframe and quality requirements. May supervise a Process Supervisor. Ensure that all operations meet or exceed regulatory and Company standards. Most frequently found in Sterigenics&rsquo; larger facilities. 
Responsibilities/Duties
<ul><li>Ensures that all product runs are scheduled and run in a manner consistent with the customers&rsquo; turn-time and quality requirements.
</li><li>Maintains proper segregation of processed and non-processed product at all times.
</li><li>Coordinates downtime for preventative maintenance with the Maintenance Department.
</li><li>Reviews and approves all final processing data prior to certification to ensure that cycle times or loading patterns are in compliance with customer specifications.
</li><li>Approves system configuration logs on a daily basis; reviews source movement logs (Gamma) and temperature and humidity logs (EO) for accuracy.
</li><li>Verifies that all instrumentation had been calibrated before use.
</li><li>Prepares month end report that details system performance.
</li><li>Provides direction and support for the Process Supervisor and/or Shift Supervisors, routine feedback on performance issues and information pertaining to the operation.
</li><li>Maintains proper documentation and adherence to requirements including:
<ul><li>Physical counts
</li><li>Product segregation
</li><li>Palletizing patterns
</li><li>Special handling requirements
</li><li>Damage reports
</li><li>Company procedures
</li></ul></li><li>Reviews and approves weekly payroll hours.
</li><li>Responsible for the training of all operations employees.
</li><li>Assists with other tasks and special projects as assigned by the General Manager.
</li>SUPERVISION GIVEN: Supervises the work of others. 
<li>
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s Degree or equivalent combination of education and experience.
</li><li>Five (5) years&rsquo; experience in a production environment with two (2) years of supervisory experience preferred.
</li><li>Must be able to read, write and speak fluent English.
</li><li>Must be willing to work established shifts.
</li><li>Intermediate Microsoft Office skills.
</li>Must be willing to carry a pager and be available 24/7 in the event of an emergency. 
<li>
</li></ul>Training Required
Must complete all required training for a &ldquo;Process Supervisor&rdquo; outlined in the training manual. 
<ul><li>
</li></ul>Benefits
Sotera Health offers a competitive benefits package that includes:
<ul><li>Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
</li><li>401(k) program with Company match that immediately vests
</li><li>Paid holidays, vacation and sick time
</li><li>Free financial planning assistance
</li><li>Paid parental leave
</li><li>Education assistance
</li><li>Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
</li>Employee Assistance Program (EAP) 
<li>
</li></ul>All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We strongly encourage those from underrepresented groups to apply. 
VEVRAA Federal Contractor</div>

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