manager operations

Touchstone Communications

Job ObjectiveAn operations manager is responsible to direct, implement and execute campaign specific objectives to maximize productivity and achieve service level deliverables. The Manager Operations is responsible for consistency in results with resource output as prescribed with the company standards. He/she is also required to help promote a positive culture that encourages morale and performance. As a standard a project manager needs to have 2 direct reports with a total of 30 associates reporting to his direct reports.Key Responsibilities<ul><li>Team Management:</li><li>Develop objectives and manage all campaign operations/activities</li><li>Conduct effective resource planning to maximize the productivity of resources (people, technology etc)</li><li>Collect and analyze call-center statistics (sales /customer service metrics etc.)</li><li>Motivate and encourage associates to achieve monthly goals.</li><li>Maintain discipline and professionalism amongst the team members by communicating tolerable &amp; non- tolerable corporate behavior. address and document disciplinary and/or performance problems according to company standards: Conduct counseling sessions where HR presence is mandatory.</li><li>Lead and conduct team meetings 15 minutes prior to day shift and end of the shift. (Supervise where APM is conducting).</li><li>Ensure the goal achievement percentage is in line with Touchstone&rsquo;s company standards.</li><li>Attendance Management </li><li>Responsible to monitor number of hours worked by employees and to ensure the dialing hours do not fall below the company standards.</li><li>Enforcement of shift time adherence within team members and its regulation on a daily basis.</li><li>Employee Retention:</li><li>Responsible to maintain headcount at 30 people under his direct reporting.</li><li>Responsible to have detailed retention sessions with associates leaving</li><li>Responsible to maintain attrition at 10% maximum.</li><li>Confirmation Percentage:</li><li>Responsible to overview and analyze TNAs conducted by Team Leads and assess the coaching/training provided by the TLs/APMs to build C&rsquo;s into B&rsquo;s and A&rsquo;s.</li><li>Responsible to have 80% confirmed resources of associates having an over 60 days tenure in the team.</li><li>Quality Control:</li><li>Responsible to ensure that the quality score of team is at least 96%</li><li>Prepare reports for different departments or higher management.</li></ul>Knowledge, Skills, Abilities &amp; Other attributesEducation<ul><li>College graduate required; MBA preferred.</li></ul>Skills<ul><li>Excellent Communication and interpersonal Skills.</li><li>Knowledge of MS Office</li><li>Strong leadership skills</li><li>Strong Mentoring/Coaching Skills.</li><li>Self-motivated and ability to coordinate and prioritize multiple tasks.</li><li>Strategic thinker</li></ul>Duration and Nature of Previous Experience<ul><li>5 years+ of BPO experience.</li><li>At least 4 years of leadership experience.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Willing to do night shift? Yes/No</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>BPO: 5 years (Required)</li><li>Leadership: 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Manager Operations

pakistan solar solutions

Job Title: Manager OperationsCompany: Pakistan Solar SolutionsLocation: KarachiAbout Us:Pakistan Solar Solutions is a leading provider of comprehensive solar energy solutions. We specialize in the design, procurement, and construction (EPC) of solar projects, delivering high-quality renewable energy systems that contribute to a sustainable future. We are committed to innovation, excellence, and client satisfaction.Job Overview:We are seeking a skilled and motivated Operations Manager to join our dynamic team. The successful candidate will be responsible for managing solar projects from inception to completion, ensuring timely execution, and providing critical support to the sales team. This role requires a blend of technical expertise, project management skills, and a collaborative spirit.Key Responsibilities:- Oversee and manage solar projects, ensuring they are completed on time, within budget, and to the highest quality standards.- Collaborate with the sales team to understand project requirements, provide technical support, and help close new projects.- Develop and review detailed project plans, schedules, and budgets.- Coordinate with cross-functional teams, including design, procurement, and construction, to ensure seamless project execution.- Conduct site assessments and feasibility studies to determine the best project approach.- Utilize software tools such as AutoCAD, PVsys, Ansys, SketchUp, and Helioscope for project design and analysis.- Ensure compliance with all relevant safety regulations, codes, and standards.- Prepare and present project reports, updates, and documentation to stakeholders.- Troubleshoot and resolve any issues that arise during the project lifecycle.- Maintain strong relationships with clients, vendors, and other stakeholders.Qualifications:- Bachelor&rsquo;s degree in Electrical Engineering, Renewable Energy, or a related field.- 3 to 4 year proven experience in managing solar projects or similar EPC projects.- Proficiency in project management methodologies and tools.- Strong technical knowledge of solar energy systems and components.- Experience with AutoCAD, PVsyst, Ansys, SketchUp, and Helioscope is preferred but not mandatory.- Excellent problem-solving skills and attention to detail.- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.- Ability to manage multiple projects simultaneously and meet deadlines.- Willingness to travel to project sites as required.Preferred Skills:- Familiarity with solar energy regulations and industry standards.- Certification in project management (e.g., PMP) is a plus.- Experience in data analysis and performance monitoring of solar systems.What We Offer:- Competitive salary and benefits package.- Opportunities for professional growth and development.- A supportive and collaborative work environment.- The chance to contribute to the advancement of renewable energy.How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to careers@pakistansolar.solutions. Please include &quot;Manager Operations Application&quot; in the subject line.Pakistan Solar Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Application Deadline: 31st October, 2025Join us in our mission to build a sustainable future through innovative solar energy solutions. We look forward to receiving your application!Best regards,Rehan Khan Admin/HR Director +92333 103 1120 Pakistan Solar SolutionsJob Type: Full-timePay: Rs 100,000/p.m. + Commission + Incentive + Fuel + Mobile BalanceJob Type: Full-timeExperience:<ul><li>Solar energy: 3 - 4 years</li></ul>License/Certification:<ul><li>PEC License (Required)</li></ul>Work Location: In personJob Type: Full-timePay: From Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>License/Certification:<ul><li>PEC Licence (Preferred)</li></ul>Location:<ul><li>Karachi Shahra-E-Faisal (Preferred)</li></ul>Work Location: In person

Wolters Kluwer

<div><div>About the Role: 
As a Manager, Operations, you will play a crucial role in overseeing the daily activities of a dedicated team, ensuring seamless coordination across various operational functions. Join us to help enhance efficiency, optimize processes, and contribute to our overall operational success, fostering an environment that strives for continuous improvement and excellence. 
 
Responsibilities: 
<ul><li>Supervise daily operations in fulfillment, logistics, warehousing, and production.</li><li>Monitor team performance and provide regular feedback, coaching, and guidance.</li><li>Implement and maintain standard operating procedures across multiple operational areas.</li><li>Ensure accurate and timely processing of orders, shipments, and inventory controls.</li><li>Coordinate with cross-functional teams to resolve operational issues and improve workflows.</li><li>Conduct routine audits and inspections to maintain quality and efficiency standards.</li><li>Support the development of capacity plans and production schedules.</li><li>Analyze operational data to identify trends and implement corrective actions.</li><li>Assist in budget preparation and ensure efficient cost management within assigned areas.</li><li>Foster a culture of safety, compliance, and teamwork.</li></ul> 
Skills: 
<ul><li>Team Supervision: Ability to effectively manage and guide a team in daily operations.</li><li>Process Management: Knowledge of standard operating procedures across fulfillment, logistics, and warehousing.</li><li>Communication: Strong verbal and written communication skills for coordinating with diverse teams.</li><li>Problem-solving: Ability to identify and resolve operational issues promptly.</li><li>Data Analysis: Proficient in analyzing operational data to drive decisions.</li><li>Time Management: Capability to prioritize tasks and manage time effectively.</li><li>Quality Assurance: Understanding of quality standards and ability to conduct audits.</li><li>Safety Standards: Knowledge of safety practices and regulations in operations.</li></ul> 
<ul><li>Day-to-day oversight of homogenous support team</li><li>Supervises the daily activities of support team(s) or entry-level professionals, typically conducting structured and predictable work</li><li>Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors; typically does not perform the work supervised</li><li>Assignments are received as tasks to be completed</li><li>Executes functional/departmental plans, applying required resources from own team to deliver objectives</li><li>Work is guided by policies, procedures and the local business plan; receives review, guidance and oversight from manager</li><li>Has accountability for individual performance results and hire/fire decisions, although may defer to higher levels for final decisions</li></ul></div><div></div><div>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</div></div>

Manager, Operations

DHL Supply Chain

<div>
 Key Responsibilities:
 
 
 
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 Manage inbound operations and ensure results align with customer SLAs.
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 Maintain good working relationships and communication with customers and stakeholders.
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 Lead and handle independent inbound operations.
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 Assist in meeting performance targets and participate in problem-solving processes.
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 Ensure service providers meet requirements and follow SOPs.
 </li>
 <ul>
 <li>
 Provide accurate inputs for billing and MIS.
 
 
 
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 </ul>
 </ul>
 
 Responsibilities
 
 
 
 
 <ul>
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 Review daily working processes and manage people effectively.
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 Ensure operational issues are registered, resolved, or escalated appropriately.
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 Ensure adherence to SOPs and achievement of KPIs.
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 Promote safe working practices and participate in quality initiatives.
 
 
 
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 </ul>
 Skills and Competencies:
 
 
 
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 Communication skills (English/Local Language), spoken and written.
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 Leadership skills.
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 PAN India Transportation knowledge.
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 Good documentation skills (screening, archiving, retrieval).
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 Good people management skills.
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 Customer Orientation.
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 </ul>
</div>

A.A Joyland (Pvt) Ltd

#applynow AA Joyland Pvt. Ltd. is looking to hire Assistant Manager Operations for one of its entity based in Multan.Position: Assistant Manager Operations Qualification: BBA/MBA Experience: 2 - 3 Years Location: Super Space Sharif complex - Multan Salary: 70k &ndash; 80k Job Duties:<ul><li>Oversee daily Operations.</li><li>Train, supervise, and evaluate staff, including supervisors, facilitators, and guest relations personnel.</li><li>Foster a positive and motivated work environment, ensuring adherence to company policies and procedures.</li><li>Assist in budget development, cost control, and achievement of financial targets.</li><li>Follow up on maintenance issues, ensuring proper upkeep of rides and activities.</li><li>Implement strategies to enhance cleanliness, entertainment value, and overall service quality.</li><li>Conduct team training, manage staff performance, and promote coordination among team members.</li></ul>Interested candidates may share their CV at careers@aajoyland.com with mentioning the position title in the subject lineJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Manager Operations

Azizi Developments

Azizi Developments stands as one of the UAE's leading private real estate developers. Behind our iconic projects is a high-performing corporate team that drives strategy, innovation, and growth. Our professionals, spanning finance, HR, marketing, legal, and operations, play a vital role in shaping the future of our business. We operate with a keen sense of purpose, transparency, and integrity, committed to creating value at every level.As an Admin Operations Manager, you will be responsible for managing and ensuring smooth operations of offices across all departments, companies, and entities of Azizi Developments. The role includes supervising coordinators, overseeing facilities management (FM), managing space utilization, coordinating fit-out works, and the overall monitoring of quality and standards in space management. Responsibilities <ul><li>Admin Operations Management: Oversee daily administrative operations across all assigned branches, departments, and entities, ensuring compliance with company policies and standards. Coordinate with HODs to ensure smooth execution of branch-level activities.</li><li>Team & Coordinator Supervision: Manage the Operations Team at the Administration Department of Azizi Developments. Lead, mentor, and manage coordinators, ensuring clear communication and alignment with company objectives.</li><li>Lease & Facility Management: Manage lease renewals and agreements across branches, ensuring timely execution and compliance.</li><li>Operational Oversight: Supervise maintenance staff, contractors, and vendors across branches. Conduct periodic branch audits and inspections to ensure compliance with company standards.</li><li>Fit-out & Space Management: Analyze and review fit-out drawings to ensure compliance with company standards and requirements.</li><li>Administrative & Reporting: Maintain accurate records of leases, facility services, fit-out works, and branch operations.</li></ul> Requirements <ul><li>Bachelor's degree in Business Administration, Operations Management, Facilities Management, or a related field.</li><li>Additional certification in Facilities Management, Project Management (PMP), or Fit-out/Space Planning will be an advantage.</li><li>Professional training in Operations Management, Facilities Management, or Office Space Planning.</li><li>Knowledge of AutoCAD or space planning tools for analyzing and reviewing fit-out drawings.</li><li>Leadership and People Management training to effectively lead coordinators and branch teams.</li></ul>We are an equal opportunities employer and welcome applications from all qualified candidates.

Manager Operations Administration

ELAVARASI FOODS PVT LTD

Operations Manager &ndash; Elavarasi Foods Pvt Ltd (Thrissur)Company: Elavarasi Foods Pvt Ltd Location: Thrissur, Kerala Job Type: Full-timeAbout Us: Elavarasi Foods Pvt Ltd is a leading snacks and sweets manufacturing brand with 6 successful outlets across Thrissur. We are committed to delivering high-quality traditional and modern food products with a focus on taste, hygiene, and customer satisfaction.We are looking for an experienced and dedicated Operations Manager to oversee and streamline day-to-day operations across our production unit and retail outlets.Key Responsibilities<ul><li>Oversee daily operations of production unit and retail outlets</li><li>Ensure smooth functioning of supply chain, procurement, and logistics</li><li>Manage staff schedules, supervision, and performance monitoring</li><li>Maintain quality, hygiene, and safety standards across all facilities</li><li>Monitor inventory, stock control, and reduce wastage</li><li>Implement operational improvements and efficiency strategies</li><li>Handle vendor management, purchase planning &amp; cost control</li><li>Resolve operational issues and ensure customer satisfaction</li><li>Prepare reports and assist management in strategic planning</li><li>Coordinate with outlet managers, production team, and top management</li></ul>Requirements<ul><li>Bachelor's degree preferred (Business/Hotel Management/Food Technology is a plus)</li><li>Minimum 3&ndash;5 years of experience in operations (FMCG/Food manufacturing/Restaurant/hospitality preferred)</li><li>Strong leadership and team-management skills</li><li>Excellent communication and problem-solving ability</li><li>Knowledge of food safety, production processes, and retail operations</li><li>Ability to multitask and handle fast-paced work environment</li><li>Willingness to travel within Thrissur outlets when required</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;27,000.00 per monthWork Location: In person

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