manager performance improvement

Foundever

<div>
 
 We are looking for a talented and accomplished
 
 Performance Improvement Manager
 
 to join our team.
 
 
 
 
 
 
 As a Performance Improvement Manager, Your Daily Responsibilities Will Include
 
 
 
 
 
 
 The Manager of Performance Improvement is responsible for executing performance improvement initiatives to enhance client satisfaction, productivity, and profitability. This role involves close collaboration with operations to ensure standards and customer expectations are met and partnering with Continuous Improvement (CI) to assess the impact of solutions and drive client outcomes.
 
 <ul>
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 Performance Monitoring &amp; Evaluation
 </li>
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 Quality Assurance and Control
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 Feedback &amp; Improvement Initiatives
 </li>
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 Performance Reporting &amp; Communication
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 Change Management
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 </ul>
 
 
 
 
 
 To succeed in the role, you will need to have
 
 
 <ul>
 <li>
 Excellent conversational and written knowledge in English
 </li>
 <li>
 Statistical Analysis tools (Minitab, R, Python, Power BI)
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 ICoach and RCA tools (Fishbone, VBM, Impact Calculator)
 </li>
 <li>
 Six Sigma, ISO and COPC certifications are an asset
 </li>
 <li>
 Experience with various types of improvement approaches: Continuous improvement projects and Kaizen events.
 </li>
 <li>
 Good understanding of management of key financial metrics, such as cost, gross margin, and revenue
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 Ability to persuade and skills to negotiate to manage and build consensus through storytelling and partnerships with Continuous Improvement departments, COE (products), operations, account management, and sales
 </li>
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 Knowledge of Operations and Account Management processes
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 Ability to translate statistical and analytical data into cohesive story/ journey map
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 Market intelligence (competitors, trends, etc.)
 </li>
 </ul>
 
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Min 3 years Contact Centre management experience
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 Bachelor&rsquo;s Degree or equivalent
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
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 Competitive salary in Euros
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 Additional bonuses
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 Private healthcare &amp; dental insurance
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 Growth opportunities through various development programs
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 Fun and engaging company-wide initiatives, including our EverBetter wellness program
 </li>
 <li>
 Job stability
 </li>
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 Life-long skills and experience
 </li>
 <li>
 Excellent work culture
 </li>
 </ul>
 
 
 Go further with Foundever&reg;
 
 
 
 
 
 
 
 We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
 
 
 
 
 
 Apply today!
 
 
 
 
 
 
 
 About us
 
 
 
 Foundever&reg; is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 
</div>

Performance Improvement Manager

Mashreq Corporate & Investment Banking Group

The Manager   Performance Management under the guidance of their manager will be responsible:Design and implement performance management policies and frameworks that align with the strategic goals of the Bank, its subsidiaries, and overseas branches.Drive the execution of performance cycles in collaboration with HR Technology, ensuring seamless administration, communication, and reporting across the organization.Provide expert guidance and insights to HRBPs, business leaders, and the L&amp;D team to support performance-related decisions, development planning, and improvement initiatives.Performance Management Frameworks &amp; PolicyAssist in the design, development, and implementation of PICG-wide performance management systems and policies.Ensure frameworks are market-compatible, aligned with business strategy, and updated across UAE and overseas entities.Support in rolling out key framework changes and communicating approved updates to relevant stakeholders.End-to-End Performance Cycle ExecutionAdminister the full performance management cycle including goal setting, mid-year and annual reviews, monthly check-ins, and MBO audits.Ensure objectives set under MBOs are SMART and aligned with departmental and organizational goals.Provide second-line support for employees/PABPs during all stages of the performance cycle, resolving complex queries in line with service standards.System Management &amp; AutomationAct as super admin for the performance management system, managing configurations, workflows, and user access.Collaborate with PICG Tech to support ongoing automation and system enhancements for improved user experience and process efficiency.Stakeholder Support &amp; AdvisoryOffer expert guidance to Business Partners, People Advisors, and business leaders on policy interpretation and process execution.Provide timely and quality support to ensure adherence to performance cycle timelines and standards.Reporting &amp; AnalyticsGenerate and share performance completion reports regularly with relevant stakeholders.Assist L&amp;D and Talent Management in providing performance data for identification of development needs and support them in designing targeted Performance Improvement Plans (PIPs).Governance &amp; ComplianceAid in the annual MBO audit process to ensure quality and consistency of goal-setting practices.Liaise with internal teams to ensure policy manuals are updated and communicated effectively across all entities.Qualifications &amp; ExperienceBachelor s degree in Human Resources, Business Administration, or related field (Master s preferred).6 8 years of experience in HR with a strong focus on performance management.Proven experience in designing and implementing performance frameworks in a complex organizational setup.Familiarity with HR systems and performance management tools.Strong analytical, communication, and stakeholder management skills.Key CompetenciesStrategic ThinkingAnalytical &amp; Data InterpretationStakeholder ManagementProject ManagementCommunication &amp; InfluenceHR Technology Savvy

Manager, Performance Management

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. 
 
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together. 
<h2 class="jobSectionHeader">
Description</h2><div>
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they&rsquo;re well taken care of and ready to get our customers to their desired destinations. If you&rsquo;re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. 
 
Job overview and responsibilities 
 
Responsible to measure, analyze, and manage repair supplier performance to cut costs, reduce risk to the operation, and drive continuous improvement. Serves as primary UAL point of contact with aircraft component suppliers, including repairs and purchases. Continuously monitors supplier performance with respect to contractual metrics 
Resolves problems related to supplier administration for all stakeholders. Facilitates operational planning and engineering coordination. Supports quality and reliability initiatives and investigations. Manages invoice processing, maintenance support, maintenance program compliance, and project support. Maintains current knowledge on regulatory, policy, and industry issues that may impact supplier systems and operations, including site and station audits.<ul><li>Measure, analyze, and manage repair supplier performance to identify and implement improvements in cost, quality, or velocity</li><li>Manage a team of Component Repair Managers; monitor their adherence to KPIs and support their professional development</li><li>Leads long-term strategic decisions in conjunction with United stakeholders, including cost-savings initiatives, requests for proposal (RFP), contract negotiations, data integration, and supplier transitions</li><li>Conduct periodic business reviews and site visits</li><li>Drive continuous improvement through automation, analytic, reporting and data visualization tools to improve efficiency and dependability of transaction management, including dashboards, alerting, user interface and workflow collaboration</li><li>Lead, train, and develop component repair managers subordinate teammates to bring each to their full potential</li><li>Lead strategic supplier decision making through data analysis, contract negotiations, and RFPs</li><li>Facilitate and coordinate investigations, reviews, integrated planning and ancillary conversations</li></ul> 
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.</div><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
What&rsquo;s needed to succeed (Minimum Qualifications):</h3><ul><li>Bachelors degree in related field</li><li>At least five years supplier management, operational management, or technical- or quality-control experience</li><li>General knowledge of continuous improvement and project management principles</li><li>MS Office, including Excel, and basic data analytics</li><li>Must be legally authorized to work in India for any employer without sponsorship</li><li>Must be fluent in English (written and spoken)</li><li>Successful completion of interview required to meet job qualification</li><li>Reliable, punctual attendance is an essential function of the position</li></ul><h3 class="jobSectionHeader"> 
What will help you propel from the pack (Preferred Qualifications):</h3><ul><li> 
Aviation-related bachelor&rsquo;s or master&rsquo;s degree</li><li>5 years managing aircraft component repairs and 2 years as a direct manager</li><li>FAA Airframe &amp; Powerplant license, or equivalent</li><li>PMP, Green Belt, Black Belt, or LEAN certification</li><li>SCEPTRE, VBA, SQL, Python, Power BI, Foundry Palantir, Spotfire</li></ul></div>

Manager - Supplier Performance

Client of Aventus Global Talent

Key Responsibilities:
<ul>
<li>Lead and manage the performance management cycle across the organisation, ensuring processes are aligned with business objectives, regulatory requirements, and best practice.</li>
<li>Drive the design, implementation, and continuous improvement of performance appraisal frameworks, including goal setting, mid-year reviews, calibration, and annual evaluations.</li>
<li>Partner with business leaders and HRBPs to embed a high-performance culture, providing guidance on objective setting, development planning, and performance differentiation.</li>
<li>Support in designing and executing performance-related incentive and recognition programmes that reinforce organisational values and reward exceptional contribution.</li>
<li>Work closely with the Director of Rewards on the integration of performance outcomes into compensation and reward structures, ensuring fairness, transparency, and competitiveness.</li>
<li>Analyse performance data and produce insightful reporting and dashboards to support decision-making at leadership and board level.</li>
<li>Contribute to the design and delivery of training for managers on performance management best practices, feedback, and coaching.</li>
<li>Support wider rewards projects including benchmarking, salary reviews, job evaluation, and market analysis, with a performance lens.</li>
<li>Stay updated on regional and global trends in performance management and total rewards, recommending enhancements that will strengthen employee engagement and retention.</li>
</ul>

Manager Performance Management & Rewards

Omantel

<div>
 
 Role Purpose
 
 
 
 Monitoring Corporate Performance Management while developing the company&rsquo;s quality plan and strategy.
 
 
 
 Position Information
 
 
 
 <ul>
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 Unit: Strategy &amp; Innovation
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 Division: Corporate Strategy
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 Location: Muscat
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 Grade: L3
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 Line Manager: Senior Manager Strategy Execution
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 Direct reports: Nil
 
 
 </li>
 </ul>
 
 Minimum Role Requirements
 
 
 
 <ul>
 <li>
 Bachelor in relevant discipline
 </li>
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 6-8 years of relevant work experience
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Review Omantel&rsquo;s performance reporting needs
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 Review KPIs tracking methodology to ensure in-depth tracking of performance
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 Monitor all Omantel departments KPIs and analyze if they are moving in line with company strategy
 </li>
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 Oversee the implementation of the strategic programs and initiatives, and report on their progress
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 Measure performance against targets and consolidate for CEO/ BoD review
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 Highlight major deviations and collecting proposed corrective actions
 </li>
 <li>
 Develop Omantel&rsquo;s quality vision and mission, and quality strategy
 </li>
 <li>
 Review annual quality compliance plan for all quality compliance and assessment activities
 </li>
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 Ensure development of adequate corrective action plans in case of discrepancies
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 
 Leadership
 
 
 
 <ul>
 <li>
 Assertiveness and Conflict Resolution
 </li>
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 Fostering Learning and DevelopmentCorporate Social Responsibility Program Management
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 Inspiring and Leading Others
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 Leading Change and Cultivates Innovation
 </li>
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 Visioning and Alignment
 
 
 </li>
 </ul>
 
 Behavioural
 
 
 
 <ul>
 <li>
 Drives Achievements
 </li>
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 Ethics &amp; Compliance
 </li>
 <li>
 Timely Decision - Making
 
 
 </li>
 </ul>
 
 Technical
 
 
 
 <ul>
 <li>
 Corporate Communications Management (External)
 </li>
 <li>
 Project Management TBC
 </li>
 <li>
 Monitoring &amp; Reporting TBC
 </li>
 </ul>
</div>

Manager Performance Management & Quality

Stepstone GmbH

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring. Join our team of 4 . click apply for full job details

Intern (m/w/d) Performance Management

Allianz

Assist in managing and leading a team of claims adjusters.Act as a liaison between the Claims Manager and the claims team, ensuring clear communication and alignment of objectives.Step in for the Claims Manager during absences, maintaining continuity of leadership and operations.Assist the Claims Manager in the development and implementation of departmental strategies and goals.Provide regular updates and reports to the Claims Manager on team performance, claims processing, and customer satisfaction.Participate in strategic planning sessions and contribute to decision-making processes.Provide guidance, training, and mentorship to team members to enhance their skills and performance.Monitor team workload and ensure equitable distribution of tasks.Review complex or escalated claims and provide guidance on claim determinations.Resolve escalated customer inquiries and complaints regarding claims issues.Analyse claims data and performance metrics to identify trends and opportunities for process improvement.Prepare and present reports on claims activities, outcomes, and key performance indicators (KPIs) to senior management.Utilize data analysis to drive strategic decision-making and optimize claims processes.Actively participate in various operational activities, outside of claims, to ensure that operational service delivery is coordinated to meet and exceed clients' expectations.Assist in developing and updating claims policies and procedures.Ensure team adherence to all regulatory and company guidelines.Prepare and present regular reports on claims activity, performance metrics, and trends.Analyse data to identify areas for improvement and implement corrective actions.Other Ad hoc duties as require

Assistant Claims Manager

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