sales manager

corporate sales manager

el local m&s manager & commercial leader, om Jobs in Oman

el local m&s manager & commercial leader, om

product manager

branch manager - main branch Jobs in Oman

branch manager - main branch

manager retail product

Oman Arab Bank

<div>
 
 
 Key Responsibilities
 
 
 
 
 1. Product Knowledge &amp; Development
 
 
 
 
 Deposit Products
 
 
 <ul>
 <li>
 Manage the full lifecycle of deposit products including Savings, Current, Fixed, and Recurring Deposits.
 </li>
 <li>
 Define and maintain competitive interest rate structures and customer-friendly product features.
 </li>
 <li>
 Ensure compliance with all regulatory requirements (KYC, AML, FATCA, CBO guidelines).
 </li>
 <li>
 Develop linked product features (e.g., overdraft facilities, bundled offers) to enhance customer value proposition.
 </li>
 </ul>
 
 
 Loan Products
 
 
 <ul>
 <li>
 Oversee diverse lending products such as Personal Loans, Home Loans, Auto Loans, Education Loans, and Business Loans.
 </li>
 <li>
 Design and manage pricing models, interest rate structures (fixed/variable), APR calculations, and repayment terms.
 </li>
 <li>
 Develop policies for prepayment, restructuring, and special loan programs while ensuring compliance with lending caps and fair lending practices.
 </li>
 </ul>
 
 
 Bancassurance
 
 
 <ul>
 <li>
 Collaborate with insurance partners to design, launch, and manage bancassurance products across life, health, and general insurance categories.
 </li>
 <li>
 Ensure alignment of insurance offerings with customer needs and bank&rsquo;s sales strategy.
 </li>
 <li>
 Monitor partner performance against agreed SLAs and revenue targets.
 </li>
 </ul>
 
 
 
 
 
 2. Strategic Initiative Management
 
 
 <ul>
 <li>
 Lead product innovation and enhancements to strengthen the bank&rsquo;s competitive position in deposits, loans, and bancassurance.
 </li>
 <li>
 Develop product roadmaps, integrating market trends, customer feedback, and regulatory developments.
 </li>
 <li>
 Launch new products and process improvements to support sales teams in achieving revenue and profitability targets.
 </li>
 <li>
 Implement targeted campaigns for customer acquisition, retention, and cross-sell opportunities.
 </li>
 </ul>
 
 
 
 
 
 3. Market Analysis &amp; Customer Insights
 
 
 <ul>
 <li>
 Conduct competitor benchmarking to identify gaps and opportunities in the deposit, lending, and bancassurance markets.
 </li>
 <li>
 Segment customers to develop tailored propositions for retail, mass affluent, and priority banking clients.
 </li>
 <li>
 Leverage customer analytics to identify usage patterns and develop strategies for deeper engagement.
 </li>
 <li>
 Implement feedback loops to drive continuous improvement in product features and service delivery.
 </li>
 </ul>
 
 
 4. Sales Enablement &amp; Marketing
 
 
 <ul>
 <li>
 Develop
 
 Customer Lifecycle Management (CLM)
 
 strategies to increase product penetration and deepen wallet share.
 </li>
 <li>
 Support branch, direct sales, and digital teams with training, sales tools, and product knowledge.
 </li>
 <li>
 Collaborate with marketing teams to develop GTM strategies for new and revamped products, using digital, SMS, email, and branch-based campaigns.
 </li>
 <li>
 Create compelling product positioning, segmentation, and messaging aligned with the bank&rsquo;s brand strategy.
 </li>
 </ul>
 
 
 
 
 
 5. Financial Performance &amp; Pricing
 
 
 <ul>
 <li>
 Own the P&amp;L for deposit, lending, and bancassurance portfolios, ensuring profitability targets are met.
 </li>
 <li>
 Develop competitive pricing and interest rate strategies balancing customer value with profitability.
 </li>
 <li>
 Monitor KPIs such as net interest margin, loan-to-deposit ratio, fee income, and product-level ROI.
 </li>
 </ul>
 
 
 
 
 
 6. Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure products and processes comply with all relevant regulatory and internal policy requirements.
 </li>
 <li>
 Prepare and present product performance and compliance reports to internal committees and regulatory bodies.
 </li>
 <li>
 Maintain readiness for internal audits and regulatory inspections.
 </li>
 </ul>
 
 
 
 
 
 7. Digital &amp; Process Innovation
 
 
 <ul>
 <li>
 Collaborate with technology teams to improve digital onboarding for deposits, loans, and bancassurance.
 </li>
 <li>
 Enhance self-service and paperless processing capabilities to improve customer experience and reduce operational costs.
 </li>
 <li>
 Explore partnerships and fintech integrations to strengthen digital offerings.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Marketing, Finance, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 
 Experience:
 
 Minimum 8&ndash;10 years in retail banking product management, with direct experience in deposits, loans, and bancassurance.
 </li>
 <li>
 
 Banking Knowledge:
 
 Strong understanding of retail banking operations, product structures, compliance requirements, and market trends.
 </li>
 <li>
 
 Strategic Skills:
 
 Ability to develop long-term product strategies and execute them effectively.
 </li>
 <li>
 
 Analytical Skills:
 
 Data-driven decision-making with strong problem-solving abilities.
 </li>
 <li>
 
 Collaboration:
 
 Experience working with cross-functional teams including sales, marketing, compliance, and technology.
 </li>
 <li>
 
 Communication:
 
 Excellent presentation, influencing, and stakeholder management skills.
 </li>
 <li>
 
 Digital Mindset:
 
 Familiarity with digital banking platforms, online onboarding, and customer engagement tools.
 </li>
 </ul>
 
 
</div>

Manager – Retail Product

Techmart

<div>
 
 
 Company Description
 
 
 
 
 
 
 Techmart is a leading distribution company in the Middle East region, specializing in Accessories (Telecom &amp; IT) product categories across the Middle East. We are looking for Sales Managers to manage our strategic retail accounts in Oman.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Manager located in Muscat. The Sales Manager will be responsible for managing sales operations, developing strategic sales plans, and achieving sales targets. Key tasks include leading a sales team, identifying new market opportunities, building and maintaining client relationships, and preparing sales reports. The role also involves coordinating with marketing and product teams to align sales strategies with business objectives.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience in Sales Management and Team Leadership
 </li>
 <li>
 Experience in Managing Key Retail Accounts in Oman
 </li>
 <li>
 Strong skills in Strategic Planning and Market Analysis
 </li>
 <li>
 Proficiency in Client Relationship Management and Negotiation
 </li>
 <li>
 Excellent Communication and Presentation Skills
 </li>
 <li>
 Ability to work independently and handle multiple projects simultaneously
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
 <li>
 Experience in the telecommunications or IT industry is preferred
 </li>
 <li>
 Proficiency in relevant software tools and CRM systems
 </li>
 </ul>
</div>

Sales Manager

<div>
 
 We are seeking a strategic and commercially driven
 
 Product Category Manager
 
 to lead the end-to-end category management in the Consumer Electronics segment. The ideal candidate brings deep industry knowledge, supplier relationships, and a strong understanding of market dynamics within the CE space.
 
 
 
 
 
 &nbsp;
 
 
 
 Role Description
 
 
 
 The Product Manager (Brand Distribution) role at Techmart is a full-time on-site position located in Muscat, Oman. The Product Manager will be responsible for product strategy, planning, and execution throughout the product lifecycle, within the product Distribution context.
 
 
 &nbsp;
 
 
 They will work closely with cross-functional teams, including marketing, sales, engineering, and operations, to develop and deliver successful products. Additionally, they will be responsible for market research, competitive analysis, product positioning, and pricing strategy.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute brand category strategies to drive growth, profitability, and market share within the appliances product range
 </li>
 <li>
 Analyse market trends, consumer behaviour, and competitor activity to identify new opportunities
 </li>
 <li>
 Source and negotiate with brand
 </li>
 <li>
 Build product assortments based on data-driven insights and seasonal trends
 </li>
 <li>
 Collaborate with Marketing, Merchandising, and Retail teams to drive successful product launches and campaigns
 </li>
 <li>
 Track sales performance, manage inventory levels, and optimise product lifecycle planning
 </li>
 <li>
 Ensure compliance with product safety standards, regulatory requirements, and warranty policies
 </li>
 <li>
 Manage relationships with key brands and ensure visibility, availability, and promotional alignment across all sales channels
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 5+ years of experience in category or product management, specifically within the
 
 CE
 
 segment
 </li>
 <li>
 Strong supplier negotiation and sourcing experience, preferably across both local and global markets
 </li>
 <li>
 Proven analytical, commercial, and strategic thinking skills
 </li>
 <li>
 Experience working with major appliance brands and an understanding of product lifecycle and tech innovations
 </li>
 <li>
 Excellent stakeholder management and communication skills
 </li>
 <li>
 Bachelor's degree in Business, Supply Chain, or related field; MBA preferred
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Previous work in distribution
 </li>
 <li>
 Track record of delivering margin improvements and growing category revenue
 </li>
 </ul>
</div>

Product Manager

ahlibank

<div>
 
 SUMMARY OF ROLE:
 
 
 The Premium Relationship Manager is responsible for managing a portfolio of high-net-worth clients within the retail banking sector. This role involves acquiring new clients, growing and maintaining existing relationships, and meeting targets related to revenue and Asset Under Management (AUM). The Premium Relationship Manager will deliver tailored financial solutions to clients, ensuring an exceptional level of customer service while adhering to regulatory compliance and risk management standards.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 
 Client Acquisition and Relationship Development:
 
 
 &bull; Actively source and acquire new premium clients through personal networks, referrals, and targeted business development initiatives.
 
 &bull; Build and maintain long-term, trusted relationships with high-net-worth clients, offering personalized banking and financial solutions.
 
 &bull; Regularly meet with clients to assess their financial needs, review portfolios, and ensure their objectives are met in line with the bank&rsquo;s products and services.
 
 &bull; Develop bespoke financial plans and provide guidance on investments, loans, and other banking products to enhance client portfolios.
 
 
 
 Sales and Business Development:
 
 
 &bull; Utilize a structured sales process to identify new opportunities and cross-sell a wide range of retail banking products, including deposits, investments, loans, and insurance.
 
 &bull; Meet or exceed revenue and AUM targets by expanding the client base and increasing penetration within existing relationships.
 
 &bull; Establish and maintain a robust pipeline of potential clients, ensuring consistent lead generation and follow-up.
 
 &bull; Drive revenue growth by introducing new products and services to clients that align with their financial goals.
 
 
 
 Client Service Excellence:
 
 
 &bull; Deliver high-quality customer service to clients, promptly addressing inquiries and providing expert advice on their banking needs.
 
 &bull; Ensure that client needs are met with proactive communication and by delivering relevant and timely updates on product offerings, market trends, and financial solutions.
 
 &bull; Organize regular portfolio reviews with clients to assess financial progress, suggest adjustments, and foster long-term relationships.
 
 
 
 Compliance and Risk Management:
 
 
 &bull; Ensure adherence to all relevant regulatory requirements, including KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance standards.
 
 &bull; Anticipate and mitigate risks related to client portfolios, ensuring they are aligned with the client&rsquo;s risk profile and objectives.
 
 &bull; Work closely with compliance teams to ensure all banking activities comply with internal and external regulations.
 
 &bull; Maintain full documentation of client interactions, transactions, and financial advice given in accordance with regulatory standards.
 
 
 
 Product Expertise and Market Knowledge:
 
 
 &bull; Stay well-informed about a broad range of retail banking products, services, and investment solutions to offer tailored, relevant recommendations to clients.
 
 &bull; Continuously monitor financial markets, economic trends, and industry news to provide insightful advice to clients.
 
 &bull; Work with clients to craft financial strategies that include a mix of services, such as deposits, loans, investments, and insurance.
 
 &bull; Educate clients about the products and services available to them, ensuring they fully understand their options.
 
 
 
 Market Research and Continuing Education:
 
 
 &bull; Conduct in-depth market research to stay abreast of industry trends, regulatory changes, and new investment products that can benefit clients.
 
 &bull; Continuously update knowledge of financial planning best practices, tax laws, investment products, and regulatory requirements to provide informed advice.
 
 &bull; Attend industry conferences, workshops, and training sessions to enhance professional knowledge and maintain certifications, as required.
 
 
 
 Sales Reporting and Performance Monitoring:
 
 
 &bull; Accurately report sales activities, client meetings, and pipeline forecasts to track progress against set targets.
 
 &bull; Maintain up-to-date records of client interactions, sales outcomes, and next steps to ensure transparency and follow-up.
 
 &bull; Analyze sales performance to identify opportunities for improvement, and adjust strategies to ensure achievement of targets.
 
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelor&rsquo;s degree in Finance, Economics, or a related field.
 
 &bull; 5 years of experience in retail banking, wealth management, or financial advisory roles, particularly within a premium banking context.
 
 
 
 
</div>

Relationship Manager - Premium Banking ahli islamic - Sohar

Apparel Group

<div>
 
 Job Description
 
 
 
 POSITION OBJECTIVE
 
 
 <ul>
 <li>
 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
 </li>
 <li>
 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Greet the customers and assist them in selecting the right product.
 </li>
 <li>
 Convert the window shoppers to ultimate buyers.
 </li>
 <li>
 Promote the Club Apparel Loyalty Program of the company for repeat sales
 </li>
 <li>
 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
 </li>
 <li>
 Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
 </li>
 <li>
 Must be presentable and well-groomed at all the times
 </li>
 <li>
 Flexible to work for extended hours during the Sale period
 </li>
 <li>
 Must possess up to date product knowledge and ensure minimal stock loss.
 </li>
 <li>
 Flexible to work for extended hours during the Sale period.
 
 
 </li>
 </ul>
 Merchandise:
 
 
 <ul>
 <li>
 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
 </li>
 <li>
 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
 </li>
 <li>
 Record the inventory inward / outward and maintain the report of the same Process
 </li>
 <li>
 Handle the POS (Point of Sale) / Billing Counter efficiently
 </li>
 <li>
 Tally money in the cash till during the beginning / end of the shifts
 </li>
 <li>
 Issue receipts / refunds / change to the customers correctly
 </li>
 <li>
 Process the payments by cash / credit cards / vouchers / automatic debits
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
 </li>
 <li>
 Must be flexible to work for varied shifts and overtime as per the business requirement
 </li>
 <li>
 Adhere to SOP &amp; Loss Prevention Policies
 </li>
 <li>
 Maintain confidentiality of the sales figures to the outside party
 </li>
 </ul>
</div>

Sales Associate

Mandarin Oriental Hotel Group

<div>Spa Operations Manager

Mandarin Oriental Muscat is looking for a Spa Operations Manager to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Manager on Duty
<ul>
<li>Reports to the Director of Rooms.</li>
<li>Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.</li>
<li>Review treatments and notes on Spa Soft.</li>
</ul>
Spa Operations
<ul>
<li>Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.</li>
<li>Complete Spa and Fitness tour to review standards, procedures, and operational status.</li>
<li>Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.</li>
<li>Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.</li>
<li>Responsible for motivating retail sales and ensure that all sales are recorded accurately.</li>
<li>Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.</li>
<li>Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.</li>
<li>Professional treatment room inventory checks.</li>
<li>Professional product inventory checks.</li>
<li>Accountable for all professional stock in the spa and storeroom.</li>
<li>Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.</li>
<li>Keeping track of the training hours of the therapists.</li>
<li>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.</li>
</ul>
Inventory
<ul>
<li>Ensure purchasing requests are submitted once per month or once every three months for all professional products.</li>
<li>Ensure the end of the month inventory is completed in SpaSoft.</li>
<li>Assist in the evaluation of current products and new product lines for professional and retail use.</li>
</ul>
Finance
<ul>
<li>Ensure KPIs are updated at the end of each month.</li>
<li>Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.</li>
<li>Yearly budget preparation.</li>
<li>Monthly statistic reports preparation.</li>
<li>Calculate tips, retail commission day by day &ndash; appointment by appointment.</li>
<li>Oversee monthly incentives for the Spa colleagues.</li>
<li>Creates exciting incentive programmes for the team.</li>
<li>Ensure all professional invoices are accounted for and paid.</li>
<li>Check daily figures to keep on top of spa revenue.</li>
</ul>
Training
<ul>
<li>Conduct induction trainings for new therapists within the spa.</li>
<li>Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.</li>
<li>Signing off the spa monthly training calendar.</li>
<li>Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.</li>
<li>Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.</li>
<li>Review that Standard Operating Procedures (SOP) have been taught and standards are met.</li>
<li>Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.</li>
<li>Continuous retail training for the entire team.</li>
<li>Organise mystery shoppers to help increase and stay consistent in terms of quality standards.</li>
<li>Keep your own knowledge in line with the industry.</li>
</ul><div><ul><li>Customer Focus:</li></ul>
</div><ul><li>Handling guest complaints in regard to treatments and therapists.</li>
<li>Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.</li>
</ul><div><ul><li>Colleague Relations:</li></ul>
<ul><li>Administrative Duties:</li></ul>
</div><ul><li>Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.</li>
</ul><ul><li>Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.</li>
<li>Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.</li>
</ul><div><ul><li>Additional Duties:</li></ul>
</div>
 New Treatment Development
<ul>
<li>Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.</li>
<li>Responsible for the development of new treatments.</li>
<li>Responsible to test and evaluate new product lines.</li>
</ul>
Sales and Marketing
<ul>
<li>Liaise with the Communications on journalist bookings.</li>
<li>Conducting interviews with journalists when is required.</li>
<li>Development of the new Marketing Plan and Event Planner.</li>
<li>Develop Spa promotional plan.</li>
</ul>
Skills &amp; Qualifications
<ul>
<li>NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC</li>
<li>Therapy experience essential &ndash; 3-5 years Spa Management</li>
<li>Spa knowledge and experience in a five-star luxury hotel environment is essential</li>
<li>Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft</li>
<li>Strong leadership skills</li>
<li>Strong communication skills</li>
<li>Ability to share knowledge with Colleagues</li>
<li>Ability to apply knowledge to new situation</li>
<li>Ability to work as part of a dedicated and passionate team</li>
<li>Excellent personal presentation and interpersonal skills</li>
<li>Experience of financial planning and management</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Spa Operations Manager

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Explore 289+ Manager retail product in Oman this September. Find roles across top companies and apply now to boost your career.

289 manager retail product jobs IN Oman

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