manager technical support

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
About the Role:

Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team&rsquo;s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace

What You&rsquo;ll Do:
<ul>
<li>Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.</li>
<li>Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.</li>
<li>Advocating for customers and defining ways to contribute to the customer experience continually.</li>
<li>Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.</li>
<li>Partner with the support operations and delivery teams to identify, monitor, and report trends.</li>
<li>Build, implement, and improve internal reporting and other processes to optimize team productivity.</li>
<li>Serve as the top-line escalation point for high-priority support cases, including overall triage and management.</li>
<li>Deliver strategic projects on a timely basis.</li>
<li>Report metrics and case management updates to the Technical Support Manager and Director</li>
<li>Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn</li>
<li>Provide a 360 loopback to Product and Engineering</li>
<li>Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes</li>
<li>Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.</li>
<li>Proven ability to showcase change and impact on key org-level initiatives.</li>
<li>Learn quickly and adapt to Motive&rsquo;s process and translate it into their own interactions with the team.</li>
</ul>
What We&rsquo;re Looking For:
<ul>
<li>Minimum 2-3 years of experience in a leadership role.</li>
<li>Excellent verbal and written communication skills and the ability to work effectively in a team environment.</li>
<li>Knowledge in the Motives product line.</li>
<li>Excellent presentation skills coupled with a strong leadership presence.</li>
<li>Communication is a core strength. Heavy focus on using data to articulate a story or an issue.</li>
<li>Excellent time management skills and a strong sense of urgency.</li>
<li>Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.</li>
<li>Experience working with and improving Support ticketing systems, tools, and processes</li>
<li>Flexibility to handle critical cases after hours as needed.</li>
<li>Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.</li>
<li>Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.</li> 
</ul></div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Associate Manager, Technical Support Engineering

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Pavion

<div>Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients&rsquo; needs. Learn more at www.pavion.com 


Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit. The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software, peripherals, and basic network connectivity issues while ensuring a positive and productive user experience. The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools&mdash;and occasional on-site visits. The MSP Technical Support role ensures issues are resolved efficiently, documented thoroughly, and communicated clearly. A strong customer service mindset, attention to detail, and commitment to continuous learning are essential for success in this role.
<div>
Primary Responsibilities:

Technical Support &amp; Troubleshooting
<ul>
<li>Respond to Level I technical support incidents and service requests across multiple channels, including phone, email, web, chat, and ticketing systems.</li>
<li>Troubleshoot and resolve issues related to computer hardware, software, peripherals, and network connectivity.</li>
<li>Support and diagnose problems with desktop PCs, laptops, scanners, printers, Microsoft Office applications, and various commercial or proprietary client software.</li>
<li>Utilize remote access tools to resolve technical issues efficiently.</li>
<li>Perform on-site visits as needed for equipment deployment, hardware replacement, and issue resolution.</li>
<li>Provide troubleshooting and support for Microsoft Office Suite, desktop systems, and printers.</li>
</ul>
Systems &amp; Application Administration
<ul>
<li>Create, manage, and maintain user accounts through Active Directory or other cloud-based identity platforms.</li>
<li>Perform Office 365 administration tasks.</li>
<li>Support phone system and VOIP administration.</li>
<li>Assist with technologies related to Microsoft&rsquo;s core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.</li>
</ul>
Networking &amp; Infrastructure Support
<ul>
<li> Troubleshoot basic networking issues and support VOIP systems.</li>
<li>Assist in implementing or supporting disaster recovery strategies, including server imaging and automated offsite backups.</li>
</ul>
 Customer Service &amp; Communication
<ul>
<li>Maintain a high level of customer satisfaction through timely, professional, and effective support.</li>
<li>Communicate clearly with clients to ensure understanding of issues and resolutions.</li>
<li>Demonstrate a proactive, service-oriented mindset focused on improving client productivity.</li>
</ul>
Documentation &amp; Reporting
<ul>
<li>Accurately document customer systems, configurations, troubleshooting steps, and resolutions.</li>
<li>Record detailed time entries for service work and project activities.</li>
<li>Follow established procedures and contribute to knowledge base improvements.</li>
</ul>
Basic Qualifications:
<ul>
<li>High School Diploma</li>
<li>1 year of IT experience</li>
<li>
Excellent verbal and written communication skills
</li>
<li> Professional, friendly, positive, optimistic demeanor
</li>
<li> An understanding of relevant technologies, solutions, troubleshooting, &amp; support</li>
</ul>
Preferred Qualifications:
<ul>
<li>Autotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus</li>
<li>General Windows Desktop</li>
<li>Strong Organization and Time Management Skills</li>
</ul>
</div>Salary: $45 - 55k depending on experience

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</div>

MSP Technical Support

Cubexs Weatherly (pvt) Ltd

Job description:Job description:CubeXS Weatherly Pvt Ltd is Hiring &quot;Online Technical Support&quot; (on-site).Department: OTS DepartmentJob Type: Full Time/Permanent (Rotational Shifts)Job Shift: RotatingJob Location: Clifton, Karachi, PakistanMinimum Experience: FreshJob Description:&middot; Answer phone calls and respond to emails in a professional manner and provide information about products and services as required by the callers.&middot; Follow up with customers and their complaints, ensuring that customers&rsquo; requests are attended to accordingly.&middot; Pleasant personality and attitude towards resolving clients' issues/complaints.&middot; Handling customers, inbound calls, and email correspondence are the major tasks.&middot; Collecting feedback from our customers/clients about the quality of service after every service call.Requirements:&middot; Education: Bachelors&middot; Must have strong interpersonal &amp; communication skills.Good email writing skillsJob Type: Full-time (Rotational Shifts)Work Location: In personPay: Rs35,000.00 - Rs40,000.00 per hourWork Location: In person

Online Technical Support

<div><div>Req ID: 46484 
Team: K96 Columbia Production Trades 
Entity: Newport News Shipbuilding</div>
<div>US Citizenship Required for this Position: Yes</div>
<div>Full-Time 
Shift: 1st 
Relocation: No relocation assistance available 
Virtual/Telework Opportunity: No - Not eligible for telework</div>
<div>Travel Requirement: No</div>
<div>Clearance Required: No - Clearance Not Required to Start</div> 
<div></div>
<div>Meet HII&rsquo;s Newport News Shipbuilding 
With more than 25,000 employees &ndash; including third-, fourth- and even fifth-generation shipbuilders &ndash; HII&rsquo;s Newport News Shipbuilding (NNS) division is the largest industrial employer in Virginia. We&rsquo;re the sole designer, builder and refueler of U.S. Navy nuclear aircraft carriers and one of two providers of U.S. Navy nuclear submarines. Our diverse and innovative team of professionals ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. Anchored in our rich, 135-year history, we collaborate together at the forefront of technology, manufacturing, and integration of the most powerful and survivable naval ships in the world. Want to be part of the team? Apply today! We look forward to meeting you.</div> 
<div></div>
<div><div><div><div>
The Role</div>
</div><div>Performs variety of activities in support of functional areas such as finance, purchasing, or human resources or for a specific project/business/technical unit. Gathers, collects, records, tracks and verifies data and information from multiple sources. Compiles, reviews and analyzes data. Uses software for functional area, to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. May design processes to enhance work flow. Provides data and information to others on functional unit processes and procedures.</div></div><div><div><div>
Must Have</div>
</div><div>High School/GED and 2 years of additional education and/or experience</div></div><div><div><div>
Nice to Have</div>
</div><div><div>
Experience in SAP, MyHR, qualbook, Microsoft Word, Excel, Powerpoint</div></div></div></div> 
<div></div>
<div>Why HII 
We build the world&rsquo;s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. HII&rsquo;s diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.</div> 
<div></div>
<div>Recognized as one of America&rsquo;s top large company employers, we are a values and ethics driven organization that puts people&rsquo;s safety and well-being first. Regardless of your role or where you serve, at HII, you&rsquo;ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.</div> 
<div></div>
<div>Working at HII is more than a job - it&rsquo;s an opportunity to build a future. We offer comprehensive benefits including: medical, prescription drug, dental and vision plan choices, on-site health centers, tele-medicine, wellness resources, employee assistance programs, savings plan options (401K), financial education and planning tools, life insurance, tuition reimbursement, employee discounts, early childhood and post-secondary education scholarships, and more. Some benefits may vary depending on your specific division or work location.</div> 
<div> 
Together we are working to ensure a future where everyone can be free and thrive.</div> 
<div></div>
<div>All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. U.S. Citizenship may be required for certain positions.</div> 
<div> 
Do You Need Assistance? 
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.</div> 
<div> 
Additionally, you may also call 1-844-849-8463 for assistance. Press #2 for Newport News Shipbuilding.</div></div><div></div>

ADMIN FUNCTIONAL SUPPORT 2

Alfaheed company

وظيفة شاغرة: فني تقنية معلومات وشبكاتالموقع: جدة &ndash; شركة الفهيد للتجارةتعلن شركة الفهيد للتجارة عن توفر فرصة وظيفية لفني تقنية معلومات وشبكات، وذلك للعمل ضمن فريق محترف في بيئة عمل داعمة ومحفّزة.المتطلبات:<ul><li>خبرة لا تقل عن 5 سنوات في مجال تقنية المعلومات والشبكات.</li></ul><ul><li>إلمام تام بـ:</li></ul>1.	أعمال تمديد كيابل الشبكات، تركيب نقاط الشبكة والسويتشات.2.	صيانة أجهزة الحاسب الآلي والطابعات (سوفتوير وهاردوير).3.	تركيب وصيانة كاميرات المراقبة وأنظمة التسجيل (CCTV).4.	تشخيص الأعطال التقنية وتقديم الحلول المناسبة بسرعة وكفاءة.المؤهلات المطلوبة:<ul><li>شهادة في تقنية المعلومات أو ما يعادلها (يفضّل).</li></ul><ul><li>مهارات تقنية وتحليلية عالية.</li></ul><ul><li>القدرة على العمل بشكل مستقل وتحمل المسؤولية.</li></ul>Job Vacancy: IT &amp; Network TechnicianLocation: Jeddah &ndash; Al-Fuhaid Trading CompanyAl-Fuhaid Trading Company is seeking a skilled IT &amp; Network Technician to join our team in a professional and dynamic work environment.Requirements:<ul><li>Minimum of 5 years of experience in the IT and networking field.</li></ul><ul><li>Strong knowledge in the following areas:</li></ul>1.	Network cable installation, including setting up network points and switches.2.	Maintenance of computers and printers (hardware and software).3.	Installation and maintenance of CCTV surveillance systems.4.	Ability to diagnose technical issues and provide effective solutions.Qualifications:<ul><li>Degree or diploma in Information Technology or a related field (preferred).</li></ul><ul><li>Strong technical and analytical skills.</li></ul><ul><li>Ability to work independently and take responsibility.</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٤٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

it technical support

CBRE

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Reporting to the Site Facilities Manager, the Technical Services Manager will be accountable for the successful management and delivery of all onsite technical/engineering services. They will demonstrate strong leadership qualities of a team of 5 technicians (including a supervisor), the Technical Services Team are responsible for ensuring the site and team are compliant with statutory and legislative requirements. Working with the Facilities Manager and wider FM Team (on site and on account) the Technical Services Manager will support our client in creating and overseeing maintenance strategies, such as asset life cycle plans, 5-year asset management plans and energy saving initiatives.
 Responsibilities
 
Accountable for successful management and delivery of all onsite technical/engineering services.
 Demonstrate strong leadership qualities to drive performance across the expanding business and team.
 Develop and oversee engineering/technical strategies for site/s, including life cycle management plan of site assets and energy savings initiatives.
 Maintaining and updating asset lists and PPM schedules.
 Ensure the overall performance of the site/s and required deliverables, including; contract compliance, performance management against KPIs, cost saving initiatives and customer satisfaction.
 To successfully implement initiatives and programs including; financial savings program, energy program, training and development of technical team, and succession planning.
 Lead technical team, including Technical Supervisor and 4x technicians.
 Enhance culture of ‘best in class’ for wider team to adopt and follow.
 Developing scope of works for technical works/projects.
 Provide advice and information to projects team to support with successful delivery of capital projects.
 Driving continuous improvement of CMMS/CAFM systems.
 Build positive relationships with client and key stakeholders.
 Ensure company and client QHSE/HSE standards and expectations are always met through the delivery of technical services.
 Ensure compliance with regulatory and legislative requirements relating to all onsite technical/engineering services.
 Experience Required
 
Previous experience in a corporate facilities management environment.
 Extensive building management/technical services experience and understanding of legislative requirements
 Excellent understanding of technical services (HVAC, BMS, life safety systems, building structure, fabric/façade, lighting systems etc.
 Excellent understanding of CMMS/CAFM systems operation.
 Understanding and experience with SFG20 standard.
 Circumstances
 
Full time - 40 Hours, Monday to Friday.
 Core hours 7:30 to 16:30, but site is managed flexibly.
 Some out of hours/weekend support may be required.

Technical Services Manager

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