manager technical support

Pegasystems

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Meet Our Team:</b></h2>
</div><div><p>
The Global Client Support team operates globally in a Follow-The-Sun (FTS) model, providing 24/7 coverage for Pega clients. As a Duty Manager you'll be at the forefront of our operations, ensuring seamless continuity across shifts and coordinating responses of our support services, in particular to major incidents affecting our clients' mission-critical systems.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Picture Yourself at Pega:</b></h2>
</div><div><p>
Pega offers a healthy, innovative, and inclusive work culture. Our people are engaged, proud, and constantly striving for improvement. If you value a positive, energetic atmosphere and continuous learning, you'll thrive here.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What You'll Do at Pega:</b></h2>
</div><div><p>
This role is typically part of a structured incident management team and is essential for ensuring smooth operations, timely resolution, and effective communication during incidents.</p><p>
In essence you are providing stewardship and governance of the service, without having direct management of staff.</p><p></p><p><b><br>
Major Incident Management &amp; Response</b></p><ul><li>
Serve as Incident Shift Lead for all major incidents during assigned shift</li><li>
Ensure timely ownership, and momentum towards resolution, of all Major incidents
</li><li>Involve Incident Commanders as needed for complex or high-severity incidents</li><li>
Coordinate with technical teams to aid swift resolution</li><li>
Provide guidance on incident progress</li><li>
Collaborate with Support Management
</li></ul><p><b>Handover &amp; Continuity Operations</b></p><ul><li>
Coordinate handover processes for Follow-The-Sun (FTS) operations</li><li>
Ensure FTS coverage is maintained regardless of incident location and severity level</li><li>
Facilitate seamless handovers between shifts, including comprehensive status briefings</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who You Are:</b></h2>
</div><div><ul><li>8+ years of experience in technical support, incident operations management in a SaaS, cloud-native or enterprise software environment</li><li>
Strong background in incident coordination, crisis management, and operational leadership</li><li>
Experience working in 24/7 support environments with FTS operations</li><li>
Excellent communication skills with ability to remain composed under pressure during critical incidents</li><li>
Proven ability to coordinate multiple stakeholders and drive incident resolution</li><li>
Strong decision-making capabilities in high-pressure situations</li><li>
Experience with ITIL or similar incident management frameworks</li><li>
Ability to quickly assess technical situations and make appropriate escalation decisions</li><li>
Desire for continuous learning and operational excellence</li><li>
Ability to remain calm under pressure and make quick decisions.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What You've Accomplished:</b></h2>
</div><div><ul><li>Demonstrated experience managing major incidents from detection through resolution</li><li>
Proven track record in coordinating cross-functional teams during critical situations</li><li>
Experience with incident management tools and ticketing systems</li><li>
Strong understanding of SLA management and response time requirements</li><li>
Knowledge of escalation procedures and when to engage leadership</li><li>
Familiarity with technical troubleshooting processes and root cause analysis</li><li>
Experience documenting incidents and creating comprehensive handover notes</li><li>
Understanding of cloud services architecture and common failure patterns</li><li>
Ability to identify process gaps and recommend operational improvements</li><li>
Experience with shift-based operations and maintaining operational continuity</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Pega Offers You:</b></h2>
</div><div><ul><li>Gartner Analyst-acclaimed technology leadership</li><li>
Continuous learning and development opportunities</li><li>
An innovative, agile, flexible, and fun work environment</li><li>
Competitive global benefits, including pay, bonus incentives, and employee equity</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2>
</div><div><p>
Base salary range for this role is 98,800 - 150,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.</p><p>
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.</p></div></div></div></div></div>
<br><div><div><div><p><b>AI in Action &ndash;</b> Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.</p>
<p><b>
Culture &ndash;</b> At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.</p>
<p>
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.</p>
<p>
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.</p>
<p><b>
Export Compliance &ndash;</b> For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.</p>
<p><b>
Accommodations &ndash;</b> If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.</p></div></div></div><p></p>

Incident Duty Manager, Technical Support

SSC HR Solutions

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead &amp; Manage a remote technical sales support office in Egypt supporting sales activities in KSA
  </li>
  <li>
   Oversee all technical activities, including lighting design, project management, and technical support
  </li>
  <li>
   Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development
  </li>
  <li>
   Collaborate with the sales team to understand client needs and deliver customized lighting solutions
  </li>
  <li>
   Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies
  </li>
  <li>
   Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs
  </li>
  <li>
   Monitor and evaluate the performance of the team, implementing improvements and training as necessary
  </li>
  <li>
   Coordinate with R&amp;D and product development teams to address technical challenges and ensure alignment with company goals
  </li>
  <li>
   Manage project timelines, budgets, and resources to ensure successful project delivery
  </li>
  <li>
   Prepare and present technical proposals, reports, and documentation to clients and stakeholders.E10
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field
  </li>
  <li>
   Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support
  </li>
  <li>
   Extensive knowledge of lighting products, technologies, and industry standards
  </li>
  <li>
   Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools
  </li>
  <li>
   Proven leadership and team management skills, with the ability to mentor and develop a high-performing team
  </li>
  <li>
   Excellent communication, presentation, and interpersonal skills
  </li>
  <li>
   Strong problem-solving and analytical abilities
  </li>
  <li>
   Fluent in English
  </li>
  <li>
   knowledge of Arabic is a plus
  </li>
  <li>
   Ability to travel occasionally to KSA for meetings and site visits
  </li>
 </ul>
</div>


Lighting Designer Manager "Technical Support"

OpenGov

<div><p>OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov&rsquo;s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.</p><p></p><h2 class="jobSectionHeader"><b>
Job Summary:</b></h2><p>
The <b>Associate Manager, Technical Support </b>oversees a hands-on support team of technical support professionals in our Dallas Center of Excellence. This role plays a critical part in servicing OpenGov customers.</p><p></p><p>
The Associate Manager will balance frontline case resolution with team oversight, acting as both a technical resource and a coordinator of daily operations, reporting directly to the Manager I, Technical Support.</p><p></p><p>
This position requires commitment to learning the software, supporting it directly with our customers and strong problem-solving skills, the ability to manage escalations, and a commitment to meeting service-level agreements (SLAs), case resolution MTTR and data hygiene.</p><p></p><h2 class="jobSectionHeader"><b>
Responsibilities:</b></h2><ul><li><p>
Utilize new tools (such as AI) to support our customers effectively at scale.</p></li><li><p>
Work within the product application and support customers directly.</p></li><li><p>
Provide direct supervision in assistance to the Manager I, Technical Support, for our Administrative Services team.</p></li><li><p>
Work alongside our technical support specialists, analysts, and engineers, ensuring adherence to established processes and procedures.</p></li><li><p>
Manage day-to-day operations of the technical support team, ensuring timely and accurate resolution of customer inquiries via phone, chat, web, and email.</p></li><li><p>
Act as a guide to the team, providing technical guidance and support, and stepping in to resolve complex issues as needed.</p></li><li><p>
Monitor team performance against established KPIs, including case resolution time, customer satisfaction (CSAT), and SLA adherence. Look for the &ldquo;why&rdquo; behind the stats to recommend adjustments where needed.</p></li><li><p>
Utilize the service management system (e.g., Salesforce Service Cloud) for case management, ensuring accurate and timely updates.</p></li><li><p>
Implement and maintain routine operational plans, ensuring alignment with functional goals and objectives.</p></li><li><p>
Analyze data and situations to identify trends and areas for improvement in support processes.</p></li><li><p>
Manage moderate-sized projects or team initiatives with moderate complexity, balancing multiple tasks and priorities.</p></li><li><p>
Influence team strategies and operational improvements, contributing to the development and performance of team members.</p></li><li><p>
Mentor and develop team members, providing coaching and feedback to enhance their technical and customer service skills. This includes technical and product training for the team and regular performance management.</p></li><li><p>
Foster a collaborative team environment, ensuring team objectives are met.</p></li><li><p>
Conduct presentations of technical information concerning specific projects or programs to team members and peers.</p></li><li><p>
Works on issues requiring the analysis of data and situations that require solid judgment.</p></li><li><p>
Meets targets typically against a monthly plan.</p></li><li><p>
Gains cooperation of others.</p></li><li><p>
Collaborate cross-functionally with Product, Engineering, and Customer Success teams to escalate and resolve complex technical issues, ensuring a seamless customer experience.</p></li><li><p>
Drive initiatives to enhance self-service support, automation, and knowledge sharing, ensuring scalability and efficiency.</p></li><li><p>
Develop structured mentorship and career development opportunities for team members, fostering a pipeline of future technical leaders.</p></li><li><p>
Has a working knowledge of the product functionality of all suites under their purview and can fill in for team members when they are out.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Requirements and Preferred Experience</b></h2><ul><li><p>
Bachelor&rsquo;s degree or equivalent experience preferred.</p></li><li><p>
2+ years of experience in a technical support role.and/or a supervisory role in Application Technical Support</p></li><li><p>
Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software</p></li><li><p>
Solid understanding of technical support best practices and tools.</p></li><li><p>
Proven technical acumen in troubleshooting complex software issues and problem-solving required</p></li><li><p>
Proficiency with a Service Management System (Salesforce Service Cloud, ZenDesk, Service Now, etc.) required</p></li><li><p>
Aptitude for mastering new software applications and tools required</p></li><li><p>
Ability to analyze data and identify trends.</p></li><li><p>
Strong problem-solving and decision-making skills.</p></li><li><p>
Excellent communication and interpersonal skills.</p></li><li><p>
Ability to work in a fast-paced environment and manage multiple priorities.</p></li><li><p>
Experience with knowledge management systems is a plus.</p></li><li><p>
Experience with CRM Ticketing systems such as Salesforce, JIRA and Kanban boards is required</p></li><li><p>
Experience with ITIL best practices is a plus.</p></li><li><p>
Experience with Incident Management, Problem Management, Change Management, and Release Management</p></li><li><p>
Excellent organizational, time-management, and prioritization skills required</p></li><li><p>
Ability to train and mentor team members.</p></li><li><p>
Ability to collaborate and thrive within a team environment required</p></li><li><p>
Ability to handle multiple competing priorities required</p></li><li><p>
Ability to lead and influence at all levels required</p></li><li><p>
Ability to handle high-pressure situations and de-escalate sensitive customer situations required</p></li></ul><p></p><p><b>
Compensation:
</b></p><p>$68,000 - $79,000</p><p></p><p>
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.</p><p></p><p>
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate&rsquo;s geographical location.</p><p></p><h1 class="jobSectionHeader"><b>
Why OpenGov?</b></h1><p></p><p><b>
A Mission That Matters.
</b></p><p>At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it&rsquo;s the core of our democracy.</p><p></p><p><b>
Opportunity to Innovate</b></p><p>
The next great wave of innovation is unfolding with AI, and it will impact everything&mdash;from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We&rsquo;ve touched 2,000 communities so far, and we&rsquo;re just getting started.</p><p></p><p><b>
A Team of Passionate, Driven People</b></p><p>
This isn&rsquo;t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.</p><p></p><p><b>
A Place to Make Your Mark</b></p><p>
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.</p><p></p><p><b>
Benefits That Work for You</b></p><p>
Enjoy an award-winning workplace with the benefits to match, including:</p><ul><li><p>
Comprehensive healthcare options for individuals and families</p></li><li><p>
Flexible vacation policy and paid company holidays</p></li><li><p>
401(k) with company match (USA only)
</p></li><li><p>Paid parental leave, wellness stipends, and HSA contributions</p></li><li><p>
Professional development and growth opportunities</p></li><li><p>
A collaborative office environment with weekly catered lunches</p></li></ul><p>
Compensation Range: $68K - $79K</p></div>

Associate Manager, Technical Support, Administrative Services

DXC Technology

<div><p><b>Job Description:</b></p><ul><li><div><p><b>
Project Description:</b></p><div><div><div><p>
An Exchange on-premise Level 2 Engineer is responsible for providing advanced support and administration for a company's on-premise Microsoft Exchange email infrastructure.</p><p></p><p>
This role handles complex technical issues that Level 1 support cannot resolve and involves maintaining, monitoring, and troubleshooting Exchange servers to ensure high availability and optimal performance. The engineer also often contributes to documentation, process improvement, and collaboration with other IT teams.</p></div></div></div></div></li><li><div><p><b>
Responsibilities:</b></p><div><div><div><p>
Key responsibilities</p><ul><li>Serve as the escalation point for technical issues from Level 1 support, diagnosing and resolving complex problems related to the on-premise Exchange environment.</li><li>Provide day-to-day administration and management of Microsoft Exchange servers, including mailbox and distribution list management and user permissions.</li><li>Monitor server performance, email queues, and overall system health to ensure optimal performance and uptime.</li><li>Troubleshoot mail flow, routing, and connectivity issues, coordinating with other teams on network, DNS, and security-related problems.</li><li>Implement and manage security and compliance policies, including anti-spam, journaling, and email retention.</li><li>Assist in developing and implementing Exchange backup and disaster recovery strategies, including mailbox and database restoration.</li><li>Perform routine server maintenance, including applying updates, patches, and security configurations.</li><li>Develop and maintain comprehensive documentation for all Exchange-related processes, configurations, and troubleshooting procedures.</li><li>Collaborate with other technical teams and vendor support to resolve multi-faceted issues and implement solutions.</li><li>Troubleshooting and resolving L2-level incidents related to email archiving.</li><li>Managing, monitoring, and optimizing email archiving jobs and policies.</li><li>Handling advanced data retrieval and eDiscovery requests for archived email.</li><li>Performing system administration, including configuration changes, patching, and upgrades.</li><li>Analyzing system logs and monitoring performance for optimization.</li><li>Creating and maintaining documentation and generating reports.</li><li>Ensuring email archiving operations adhere to data retention policies and regulatory requirements.</li></ul></div></div></div></div></li><li><div><p><b>
Mandatory Skills Description:</b></p><div><div><div><p>
Qualifications and skills</p><ul><li>Experience: 5+ years of hands-on experience in Exchange Server administration and troubleshooting, candidates with email archiving solution and outlook signature software with experience of 2+ on these areas in complex IT environments will be preferred.</li></ul><p></p><p>
Technical expertise:</p><ul><li>In-depth knowledge of Microsoft Exchange Server (e.g. 2016, 2019) architecture, configuration, and migration.</li><li>Knowledge of PowerShell scripting for automating Exchange administration tasks and reporting.</li><li>Understanding of related technologies, including Active Directory, DNS, and Windows Server.</li><li>Familiarity with network concepts such as WAN/LAN, load balancing, and firewalls as they relate to email infrastructure.</li><li>Experience with backup technologies for Exchange and disaster recovery procedures.</li><li>Experience with Email archiving software e.g. Commvault</li></ul><p>
Knowledge of archiving policies and retrieving emails from archived software.</p><ul><li>Troubleshooting email archiving and retrieval issues.</li><li>Outlook signature template deployment</li><li>Applying signature policies based on groups</li><li>Troubleshooting of signature issues.</li></ul><p></p><ul><li>Problem-solving: Excellent analytical and problem-solving skills with a proven methodology for advanced troubleshooting.</li></ul><p></p><ul><li>Communication: Strong verbal and written communication skills for effective end-user support, team collaboration, and documentation.</li></ul></div></div></div></div></li><li><div><p><b>
Nice-to-Have Skills Description:</b></p><p>
Certifications (preferred): Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Messaging Administrator Associate) are a plus.</p></div></li><li><div><p><b>
Languages:</b></p><div><p>
English: C2 Proficien</p></div></div></li></ul><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p><b>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</b> here<b><i>.</i></b></p></div><p></p>

RR-0204937 - Email support (M365, Microsoft Exchange)

NOW HR

<p><b>Role Overview</b></p><p>The manager Networking/IT will be responsible for developing and executing the company&rsquo;s technology strategy while ensuring the integrity, security, and efficiency of all IT systems across the head office and branch network. This role involves managing IT infrastructure, overseeing hardware and networking operations, and ensuring compliance with regulatory standards and cyber security protocols.</p><p><b>Key Responsibilities:</b></p><p><b>1. Technology Strategy &amp; Implementation</b></p><p>&middot; Design and implement technology solutions to enhance operational efficiency.</p><p>&middot; Plan and manage the integration, upgrading, and alignment of core IT systems.</p><p><b>2. IT Operations &amp; Infrastructure</b></p><p>&middot; Oversee the performance, availability, and security of the organization&rsquo;s IT infrastructure.</p><p>&middot; Ensure the reliability of servers and platforms with proactive performance monitoring and risk mitigation.</p><p>&middot; Lead procurement processes, vendor negotiations, and contract management.</p><p><b>3. Governance, Policy &amp; Compliance</b></p><p>&middot; Develop and enforce IT governance policies, procedures, and standards.</p><p>&middot; Ensure alignment with legal and regulatory requirements related to data privacy, cyber security, and IT systems.</p><p><b>4. Information Security &amp; Risk Management</b></p><p>&middot; Design and maintain a comprehensive IT security and risk management framework.</p><p>&middot; Establish and implement an Information Security Management Framework (ISMF).</p><p>&middot; Conduct regular risk assessments, vulnerability scans, and implement appropriate safeguards.</p><p>&middot; Lead the organization's incident response, including forming an Emergency Response Team and conducting post-incident evaluations.</p><p>&middot; Continuously adapt the cyber security strategy in line with emerging threats and technologies.</p><p><b>5. Reporting &amp; Additional Duties</b></p><p>&middot; Provide strategic technology insights and regular reports to senior leadership.</p><p>&middot; Undertake special assignments and projects as directed by the functional head or top management.</p><p><b>Qualifications &amp; Experience</b></p><p>&middot; Bachelors or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</p><p>&middot; Professional certifications such as CISSP, CISM, PMP, or ITIL are preferred.</p><p>&middot; Minimum 10 years of progressive experience in IT leadership roles, preferably within the insurance or financial services sector.</p><p>&middot; Strong understanding of cyber security, system integration, and infrastructure management will be an added advantage.</p><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 - Rs200,000.00 per month</p><p>Work Location: In person</p>

Manager IT Support

Smart Secure IT Solutions LLC

<p>Key Responsibilities:
•	Provide remote and onsite IT support to clients across UAE.
•	Troubleshoot and resolve issues related to servers, desktops, laptops, printers, networking and email
•	Install, configure, and maintain software, operating systems, and hardware.
•	Manage and monitor email setup, Wi-Fi connectivity, and server-level support.
•	Maintain detailed records of service requests, actions taken, and resolutions.
•	Ensure timely response and professional communication with clients.
Requirements:
•	Minimum 2 years of IT support experience in the UAE.
•	Strong knowledge Desktop/Laptop, Windows operating systems, networking, and server environments.
•	Ability to handle client requests both remotely and through onsite visits.
•	UAE driving license preferred.
•	Good communication and problem-solving skills.
•	Ability to work independently and manage multiple support requests efficiently.

</p>

IT Technical Support

Joseph Gallagher Limited

<div><p>Job Title: Deputy Plant Manager</p><p>
Location: Bahrain</p><p>
Reporting to: Technical Manager</p><p>
Start Date: Immediate</p><p><b>
About the Role</b></p><p>
Joseph Gallagher Ltd is seeking a highly motivated Deputy Plant Manager to join our tunnelling operations in Bahrain. The successful candidate will support the Technical Manager in overseeing the maintenance, mobilisation, and efficient operation of a wide range of heavy plant and tunnelling machinery used across our ongoing microtunnelling and infrastructure projects.</p><p>
This position requires a hands on leader with strong technical knowledge of electrical and hydraulic systems, steel fabrication, and tunnelling plant, including slurry TBMs, separation plants, jacking systems, and associated support equipment.</p><p><b>
Key Responsibilities</b></p><ul>
<li>Assist the Technical Manager in the day-to-day management of the plant and equipment fleet across multiple project sites.</li>
<li>Supervise workshop operations including repair, refurbishment, fabrication, and modification of mechanical and structural components.</li>
<li>Ensure all heavy plant, tunnelling, and support equipment are maintained in line with manufacturer and company standards.</li>
<li>Plan, prioritise, and coordinate maintenance schedules to minimise downtime and ensure operational readiness.</li>
<li>Oversee electrical and hydraulic system diagnostics, fault finding, and repairs.</li>
<li>Support in the mobilisation and demobilisation of TBMs, slurry systems, jacking frames, and separation plants.</li>
<li>Manage workshop technicians, electricians, and fitters; provide technical guidance and ensure adherence to safety procedures.</li>
<li>Liaise closely with site teams to ensure plant availability meets project requirements.</li>
<li>Assist in procurement of spare parts, consumables, and fabrication materials.</li>
<li>Maintain accurate service records, inspection reports, and maintenance logs.</li>
<li>Promote a strong safety culture and ensure compliance with all relevant company and statutory requirements.</li>
</ul><p><b>
Qualifications and Experience</b></p><ul>
<li>Minimum 10 years&rsquo; experience managing or maintaining heavy plant and tunnelling equipment.</li>
<li>Strong understanding of electrical and hydraulic systems.</li>
<li>Proven background in steel fabrication, repair, and modification of mechanical assemblies.</li>
<li>Previous experience working with tunnelling machinery &ndash; slurry TBMs, jacking systems, separation plants, and associated equipment &ndash; is essential.</li>
<li>Demonstrable leadership and people management skills.</li>
<li>Ability to read and interpret technical drawings and schematics.</li>
<li>Excellent organisational and problem-solving skills.</li>
<li>Good command of English (written and spoken).</li>
<li>GCC or international project experience preferred.</li></ul></div>

Deputy Plant Manager - Bahrain

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