manager technical support

One Inc

<div><h5 class="jobSectionHeader">Position Title: Manager, Technical Support</h5>
<h5 class="jobSectionHeader">Department: Customer Support</h5>
<h5 class="jobSectionHeader">Reports To: Director, Customer Support</h5> 


Overview: The Technical Support Manager is responsible for managing daily operations of the Customer Technical Support team to ensure exceptional customer service. This individual will work closely with teammates and external customers to identify and resolve technical issues for our suite of products through all means available (i.e. phone, email, chat, etc.) The Manager is responsible for managing individual technical support personnel, approval of PTO requests, maintaining on-call rotation schedule, as well as assign appropriate coverage when someone is out of office. This person will also manage case assignments from various support queues, ensure TS personnel are adhering to documented procedures and following all department and company guidelines. 


Key Responsibilities:
<ul>
<li>Manage daily task distribution for Technical Support Agents/Engineers</li>
<li>Work closely with the Director of Customer Support to enhance and monitor processes and procedures to ensure efficiency</li>
<li>Build and cultivate internal and external customer relationships, often being the first point of contact for management escalations</li>
<li>Work with Director of Customer Support to create and monitor OKRs that will drive results</li>
<li>Lead Top Issues meetings weekly with Development</li>
<li>Conduct one-on-one meetings with Technical Support personnel as appropriate</li>
<li>Facilitate individual technical support team member one-on-ones as appropriate</li>
<li>Receive escalated complaint calls to a Manager and/or other internal resources when necessary</li>
<li>Work in team environments that span functional and geographic boundaries</li>
<li>Motivate and coach team members</li>
<li>Oversee and ensure conflict resolution between team members as needed</li>
<li>Onboard and train new members of the team</li>
<li>Provide communication to technical support employees on company and team initiatives where appropriate</li>
<li>Provide bi-weekly reporting on established KPIs to Director, Customer Support</li>
<li>Manage schedule for daily activities as well as assign coverage when someone is out of office</li>
<li>Other duties assigned as necessary</li></ul> 


Skills &amp; Abilities:
<ul>
<li>Excellent attention to detail, strong investigative skills and exceptional analytical skills</li>
<li>Knowledge of PCI compliance standards</li>
<li>Solid understanding of software development lifecycles</li>
</ul><ul><li>Exceptional time-management skills</li>
</ul><ul><li>Strong interpersonal skills and the ability to adapt in a complex and changing environment</li>
<li>Excellent verbal and written communication skills</li>
<li>Excellent customer service ability that results in trust and long-standing relationships with our customers</li>
<li>Ability to manage customer expectations appropriately and professionally</li>
<li>Demonstrated ability to prioritize and multi-ask in a deadline driven, high pressure environment</li>
<li>Must be team oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed</li>
<li>Ability to help lead a team of Technical Support Engineers</li></ul> 


Education &amp; Experience:
<ul>
<li>Bachelor&rsquo;s Degree in related field, or at least 7 years technical support or equivalent software application experience at a higher Tier level position</li>
<li>Experience working with external customers/clients and comfortable speaking to all levels of customer hierarchy</li>
<li>Experience with MS Communication technologies (i.e. Exchange), MS Collaboration technologies (i.e. MS SharePoint Server), JIRA ticketing system desired</li>
<li>3+ years SaaS experience required</li>
<li>2+ years of management experience preferred</li>
<li>Proven work experience in a similar role; insurance and or payments experience is preferred</li></ul> 


Desired Traits:
<ul>
<li>Insurance industry experience dealing with a policy and/or agency management system</li>
<li>Technical or customer support in the payment processing industry</li>
<li>Previous Salesforce experience</li>
<li>Similar lead or management role</li>
<li>Growth Mindset, Problem Solver, Demonstrates Ethical Behavior, Leverages Resources, Strong Drive, True Team Player, Supportive &amp; Adaptable to Change, Commitment to Personal &amp; Professional Development</li></ul> 


Physical Demands: 


The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

<div><div><div><div>Environment:</div><div> 

Standard indoor office setting; exposure to computer screens

Remote Work Expected</div></div><div> 
<div>
Physical:</div><div> 

Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed</div></div><div> 
<div>
Vision:</div><div> 

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents</div></div><div> 
<div>
Hearing:</div><div> 

Ability to hear in the normal audio range with or without corrections</div> 
</div> 
</div></div> 
Company Profile: One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders&mdash;while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $2.5 billion a year in payments for customers. 


Based in Folsom, CA&mdash;ranked by WalletHub as the best place in California to raise a family&mdash;One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible. 


One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.</div>

Manager, Technical Support

ASK Development pvt Limited

Hiring: Manager &ndash; Technical Support Services Islamabad Salary: PKR 250,000/monthRequirements:<ul><li>BS (4-year) in Telecom, CS, SE or related field (Master&rsquo;s preferred)</li><li>4&ndash;5 years&rsquo; experience in Technical Support / IT Operations / Service Delivery</li><li>Hands-on expertise in Datacom, IT Infrastructure &amp; Security</li><li>ITIL (Expert/Managing Professional) + CCNP/HCIP or equivalent certifications</li></ul>Key Responsibilities:<ul><li>Lead L1/L2 support, incident &amp; problem management</li><li>Ensure SLA compliance &amp; customer satisfaction (NPS)</li><li>Handle escalations &amp; perform RCA implementation</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs250,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>in technical support, IT operations management: 5 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Manager – Technical Support Services

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team&rsquo;s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
 </li>
 <li>
 Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
 </li>
 <li>
 Advocating for customers and defining ways to contribute to the customer experience continually.
 </li>
 <li>
 Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
 </li>
 <li>
 Partner with the support operations and delivery teams to identify, monitor, and report trends.
 </li>
 <li>
 Build, implement, and improve internal reporting and other processes to optimize team productivity.
 </li>
 <li>
 Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
 </li>
 <li>
 Deliver strategic projects on a timely basis.
 </li>
 <li>
 Report metrics and case management updates to the Technical Support Manager and Director
 </li>
 <li>
 Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
 </li>
 <li>
 Provide a 360 loopback to Product and Engineering
 </li>
 <li>
 Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes
 </li>
 <li>
 Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
 </li>
 <li>
 Proven ability to showcase change and impact on key org-level initiatives.
 </li>
 <li>
 Learn quickly and adapt to Motive&rsquo;s process and translate it into their own interactions with the team.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Minimum 2-3 years of experience in a leadership role.
 </li>
 <li>
 Excellent verbal and written communication skills and the ability to work effectively in a team environment.
 </li>
 <li>
 Knowledge in the Motives product line.
 </li>
 <li>
 Excellent presentation skills coupled with a strong leadership presence.
 </li>
 <li>
 Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
 </li>
 <li>
 Excellent time management skills and a strong sense of urgency.
 </li>
 <li>
 Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
 </li>
 <li>
 Experience working with and improving Support ticketing systems, tools, and processes
 </li>
 <li>
 Flexibility to handle critical cases after hours as needed.
 </li>
 <li>
 Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
 </li>
 <li>
 Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Associate Manager - Technical Support Engineering

Teltonika (Pvt) Ltd

Job Description:Teltonika is a global leader in IoT and telematics solutions with over 20 years of experience. We are expanding our team and looking for a Technical Support Engineer &ndash; Telematics to join us in Karachi, Pakistan.This role is ideal for someone passionate about technology, problem-solving, and customer support in vehicle telematics and IoT solutions.Key Responsibilities:<ul><li>Work with Teltonika GNSS tracking devices and telematics solutions</li><li>Support technologies such as Bluetooth, CANbus, RS232/RS485, and 1-Wire</li><li>Assist clients with device integration and various telematics use cases</li><li>Troubleshoot technical issues and provide support via ticketing systems and online meetings</li><li>Coordinate with R&amp;D, QA, and Project Management teams</li><li>Prepare technical documentation, guides, and training materials</li><li>Communicate with international clients in fleet management, car rental, and vehicle tracking sectors</li></ul>Requirements:<ul><li>Strong English communication skills (spoken &amp; written)</li><li>Background in Telecommunications, Electronics, IT, or Engineering</li><li>Basic understanding of 2G / 3G / 4G, GPRS, CANbus, BLE</li><li>Problem-solving mindset and willingness to learn new technologies</li><li>Experience with ticketing systems (Jira, GitLab, ServiceDesk, etc.) is a plus</li><li>Customer support experience is a plus</li></ul>What We Offer:<ul><li>Opportunity to work with a Global IoT Company</li><li>Professional growth and technical learning</li><li>Collaborative and innovative work environment</li><li>Exposure to international clients and projects</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Manager Technical Support Telematics (Service Support)

Manager – IT Operations & Support

Speak Easy Marketing PVT LTD

We Are Hiring &ndash; Manager Technical OperationsOrganization: Dunya Media Group Location: Pakistan Department: Engineering / Technical OperationsJob SummaryWe are looking for an experienced Manager Technical Operations to lead and manage broadcast technical operations across our media platforms. The ideal candidate will ensure smooth transmission, optimal system performance, and uninterrupted broadcast operations while leading technical teams effectively.Key Responsibilities<ul><li>Oversee day-to-day technical operations of broadcast systems and infrastructure</li><li>Ensure uninterrupted transmission and studio operations</li><li>Manage maintenance of broadcast equipment, servers, networking, and IT systems</li><li>Coordinate with engineering, IT, and production teams for smooth workflows</li><li>Troubleshoot and resolve technical issues promptly</li><li>Plan and implement preventive maintenance schedules</li><li>Manage vendors, service contracts, and technical procurement</li><li>Lead, train, and evaluate technical teams</li><li>Ensure compliance with safety, quality, and industry standards</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Electrical / Electronics / Telecommunication / IT Engineering</li><li>8&ndash;12 years of relevant experience in media/broadcast technical operations</li><li>At least 3&ndash;5 years in a managerial or leadership role</li><li>Strong knowledge of broadcast systems, transmission, IT networks, and studio operations</li><li>Excellent problem-solving, leadership, and communication skills</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional growth in a leading media organization</li><li>Dynamic and fast-paced work environment</li></ul>Job Type: Full-timeWork Location: In person

Manager Technical Operations (Media Industry- Lahore)

Specialized Seamless Services (SSS)

<div>
 
 Job Purpose (Job Description &ndash; Overview)
 
 
 
 The Technical Support role is responsible for providing first-line IT support to end users, ensuring the smooth operation of daily IT services. The role focuses on troubleshooting hardware, software, network, and communication issues, supporting users on-site, and escalating complex problems when required. The objective is to maintain high service availability, minimize downtime, and ensure user satisfaction.
 
 
 Key Responsibilities (Responsibilities Section)
 
 
 <ul>
 <li>
 Provide first-level IT support for end users (hardware, software, and network issues)
 </li>
 <li>
 Respond to service requests and incidents in a timely and professional manner
 </li>
 <li>
 Troubleshoot PCs, laptops, printers, and peripheral devices
 </li>
 <li>
 Support basic network connectivity issues (LAN, Wi-Fi, TCP/IP fundamentals)
 </li>
 <li>
 Provide basic support for Cisco network devices (switches, VLANs, port access)
 </li>
 <li>
 Assist with installation, configuration, and setup of user devices and IT equipment
 </li>
 <li>
 Support Windows operating systems and basic Linux operations
 </li>
 <li>
 Provide basic support for cloud services (Azure fundamentals)
 </li>
 <li>
 Support VoIP and unified communication systems (basic troubleshooting)
 </li>
 <li>
 Escalate complex or critical issues to senior IT or vendors when required
 </li>
 <li>
 Document incidents, solutions, and procedures clearly
 </li>
 <li>
 Follow IT policies, security standards, and best practices
 </li>
 <li>
 Maintain clear and professional communication with all users
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Computer Science, or related field
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in Help Desk or Technical Support
 
 
 </li>
 </ul>
 
 Technical Skills (Must)
 
 
 
 <ul>
 <li>
 Hardware &amp; software troubleshooting (PCs, laptops, printers)
 </li>
 <li>
 Networking fundamentals (LAN, Wi-Fi, TCP/IP)
 </li>
 <li>
 Windows OS support
 </li>
 <li>
 Basic Cisco networking knowledge (switching, VLAN awareness)
 </li>
 <li>
 Ticket handling &amp; documentation
 
 
 </li>
 </ul>
 
 Preferred Qualifications (Nice To Have)
 
 
 
 <ul>
 <li>
 Linux basic administration
 </li>
 <li>
 Azure fundamentals
 </li>
 <li>
 VoIP systems support
 </li>
 <li>
 CCNA certification
 </li>
 </ul>
</div>

IT Technical Support

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