manager technical support

Samsara

<div>
 
 Who We Are
 
 
 
 Samsara (NYSE: IOT) is the pioneer of the Connected Operations&trade; Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing &mdash; and we are excited to help digitally transform their operations at scale.
 
 
 Working at Samsara means you&rsquo;ll help define the future of physical operations and be on a team that&rsquo;s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you&rsquo;ll have the autonomy and support to make an impact as we build for the long term.
 
 
 
 About the role:
 
 
 
 You will be responsible for managing a team of Tier 1 Technical Support Specialists in our Bengaluru office, directly monitoring, reporting, and driving improvements in team-level metrics and KPI&rsquo;s, keeping up with new products and ongoing training and developing processes. Your work will be collaborative in nature, working together with managers in multiple support locations to serve our customers. Your work will be cross-functional in nature and will involve working cross-functionally with Product Management, Engineering, Sales, Operations, and Marketing on a weekly basis.
 
 
 Experience in a technical support role, proven analytical skills, and strong communication skills are a must. You should be comfortable acting as an escalation point with customers, development teams, and sales teams, and be able to manage projects through to completion. Relationship building, prioritization of projects, and super-effective communication define you.
 
 
 Our current Support team brings a diverse set of technical interests and experiences, from hacking on Raspberry Pi&rsquo;s and building web applications, to building gaming computers and rebuilding guitars. We're looking for technically minded, data-driven builders to join our fast-growing team, where you will have a big impact on the success of the product and the company.
 
 
 This is a hybrid position with 2 days work from our Bengaluru office. You must express the T readiness to work in a 24x7 operational environment.
 
 
 
 You should apply if:
 
 
 
 
 <ul>
 <li>
 You want to impact the industries that run our world: Your efforts will result in real-world impact&mdash;helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
 </li>
 <li>
 You are the architect of your own career: If you put in the work, this role won&rsquo;t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
 </li>
 <li>
 You&rsquo;re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
 </li>
 <li>
 You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
 
 
 
 </li>
 </ul>
 
 In this role, you will:
 
 
 
 
 <ul>
 <li>
 Directly manage a team of Tier 1 Technical Support Specialists and assist in recruiting and hiring to support rapid growth
 </li>
 <li>
 Maintain a high degree of customer satisfaction with the Support Team while ensuring the team meets established SLA&rsquo;s
 </li>
 <li>
 Highly visible to the local team and active in managing schedules and making real-time adjustments to assignments to ensure fast response and quality service
 </li>
 <li>
 Produce reporting that demonstrates team effectiveness to Engineering, PM, and Leadership
 </li>
 <li>
 Explore, implement, and integrate systems that will help the team scale through tremendous growth
 </li>
 <li>
 Successfully manage onboarding and continuous education for members of the team
 </li>
 <li>
 Manage interactions between Support and other departments pertaining to customer issues/feedback
 </li>
 <li>
 Mentoring new hires as the organization grows quickly
 </li>
 <li>
 Model and support the Samsara cultural principles - Obsess over customers, build for the long term, and challenge yourself
 
 
 
 </li>
 </ul>
 
 Minimum requirements for the role:
 
 
 
 
 <ul>
 <li>
 B.A./B.S. required, preferably in a technical or quantitative field
 </li>
 <li>
 10 years of experience in a high volume technical support environment
 </li>
 <li>
 3+ years of experience managing a team
 </li>
 <li>
 Strong spoken and written language skills for working with high-value customers and publishing documentation
 </li>
 <li>
 Interest in working in a fast-growing environment with changing responsibilities, and a tolerance for ambiguity
 </li>
 <li>
 Experience with industrial systems, electronics, tinkering with cars, or similar hands-on work is a plus
 </li>
 <li>
 Experience managing remote workers is a plus
 </li>
 <li>
 Experience with Zendesk is a plus
 
 
 
 </li>
 </ul>
 At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
 
 
 
 Benefits
 
 
 
 Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.
 
 
 
 Accommodations
 
 
 
 Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
 
 
 
 Flexible Working
 
 
 
 At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual&rsquo;s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
 
 
 
 Fraudulent Employment Offers
 
 
 
 Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in &lsquo;@samsara.com&rsquo; or &lsquo;@us-greenhouse-mail.io&rsquo;. For more information regarding fraudulent employment offers, please visit our blog post here.
</div>

Manager, Technical Support

IT Max Global

SummaryThe L1 Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. Microsoft 365 applications, Azure administration is a must to apply! This role will deal with a VIP client. Main Duties<ul><li>Troubleshooting the issues related to Server Operating System</li><li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li><li>Responding and diagnosing problems through discussion with users and supervisor</li><li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li><li>Building, deploying and maintaining standard Windows updates and application installation packages</li><li>Monitoring and managing the backups, Antivirus</li><li>Monitoring customer&rsquo;s IT infrastructure, connectivity, and availability</li><li>Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications</li><li>Keeping up to date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li><li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li><li>Performing other duties as assigned</li></ul>Experience, qualifications, and skills <ul><li>BS F in Computer Science or IT related field</li><li>5 to 6 years of Desktop and Server support experience</li><li>Extensive knowledge of Microsoft 365 Applications, Azure administration, Windows Servers, Active Directory, and Exchange administration, SQL administration are required</li><li>Microsoft Certified System Engineer (MCSE) is Mandatory</li><li>Basic network trouble shooting</li><li>General understanding of ITIL Process</li><li>Experience providing customer support for server application software in a multi-site enterprise</li><li>Excellent customer service skills, including verbal and written communication skills</li><li>Excellent organizational and troubleshooting skills</li><li>Able to handle multiple tasks in a fast-paced environment</li><li>Ability to create and maintain positive and professional business relationships with both internal associates.</li><li>Proven diagnostic problem solving and solution development capabilities required</li><li>Fluency in English is a must</li></ul>Job Type: Full-timePay: From AED5,000.00 per monthApplication Question(s):<ul><li>Do you have extensive hands-on experience with Microsoft 365 and Azure Administration ? </li><li>Do you have extensive hands-on experience with active directory, local exchange, group policy? </li></ul>Experience:<ul><li>desktop support : 4 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>Tagalog (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

IT Technical Support

Quest Global

<div>Job Requirements 
 
Be a technical face of complete Maintenance Team
Technically support the team in terms of Queries related to Project
Technical review of the deliverables
Perform/guide the tech leads to do M&amp;A for defects captured
Support the engineers in customer meetings (for new projects/tasks)
Review the knowledge assets/QRG's/Lessons learnt docs and help in maintaining the same
Identify and groom the technical reviewers in the team
Working with tech leads review and update the skill matrix. plan the trainings for the identified gaps. Ensure trainings are done to fill the gap. 
Work Experience
 
<ul><li>Overall 15+ Years&rsquo; experience required in Oil and Gas Plant Planning and Scheduling</li><li>
Be the Technical person, by understanding the Job scope, job requirement and mentor team technically.</li><li>
Handle multiple skill areas like SD,Routine planning</li><li>
Lead the technical discussion with customer and represent the team.</li><li>
Utilize planning tools such as Primavera/SAP to develop integrated schedules that cover all shutdown work. Including pre-shutdown, shutdown, and post-shutdown</li><li>
Assess work contingencies with schedule impact</li><li>
Lead and monitor schedule/planning development and provide regular updates to the respective groups.</li><li>
Understanding of SAP PM</li><li>
Develop a resource plan.</li><li>
Train Jr. Team members and developing them technically strong.</li><li>
Identify and monitor all critical and sub-critical paths for the total event</li><li>
Educate field execution personnel on look-ahead schedules</li><li>
Should have a strong understanding and in-depth knowledge on both Static and Rotary (Heat Exchangers, Vessels, Towers, Reactors, Pumps, Turbines etc.)</li></ul></div>

Shutdown Maintenance - Technical Manager

Smart Secure IT Solutions LLC

Key Responsibilities:
•	Provide remote and onsite IT support to clients across UAE.
•	Troubleshoot and resolve issues related to servers, desktops, laptops, printers, networking and email
•	Install, configure, and maintain software, operating systems, and hardware.
•	Manage and monitor email setup, Wi-Fi connectivity, and server-level support.
•	Maintain detailed records of service requests, actions taken, and resolutions.
•	Ensure timely response and professional communication with clients.
Requirements:
•	Minimum 2 years of IT support experience in the UAE.
•	Strong knowledge Desktop/Laptop, Windows operating systems, networking, and server environments.
•	Ability to handle client requests both remotely and through onsite visits.
•	UAE driving license preferred.
•	Good communication and problem-solving skills.
•	Ability to work independently and manage multiple support requests efficiently.

<div>
 A senior engineer for this role is one of the key people that will support the technical manager and solution architect in fronting the customer. The engineer is expected to be able to do requirement gathering, communicating the requirements to offshore development/product team, be a proxy for the offshore development/product team for technical design, testing &amp; deployment. As a module track leader, you are expected to manage customer expectations and coordinate delivery with the development/product team by managing the project schedule and tasking of the module.
 
 
 You are expected to work with various roles in the project including but not limited to:
 
 
 <ul>
 <li>
 BA Lead/Manager to gather requirements.
 </li>
 <li>
 Off-shore teams for deliver project modules (development/product teams).
 </li>
 <li>
 Singapore HQ teams to on product features &amp; extensions.
 </li>
 <li>
 Test Manager to conduct internal &amp; external testing for the project.
 </li>
 <li>
 Manage product vendors and integrations of products with developers
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Requirement Gathering
 </li>
 <li>
 Meet customer, users and product teams to derive requirements.
 </li>
 <li>
 Good and innovative in UI wireframe prototyping to solicit requirements. Manage chatbot avatar designers to deliver avatar UI/UX requirements.
 </li>
 <li>
 Push customers to obtain knowledge bases for LLM. Curate and manage knowledge bases for LLM as the proxy for development and product teams.
 </li>
 <li>
 Work with BA and development team to derive use cases of LLM chatbot usages.
 </li>
 <li>
 Write requirement documentation.
 </li>
 <li>
 Convert requirements into epics and user stories.
 </li>
 <li>
 Work with UIUX engineer to come up with user journey before and after solutioning.
 </li>
 <li>
 Communicate with UIUX engineer to product wireframes and interactive prototypes.
 </li>
 <li>
 Convert business requirements to technical documents.
 </li>
 <li>
 Technical Design
 </li>
 <li>
 Work with development and product teams to derive design documents.
 </li>
 <li>
 Work with avatar and LLM chatbot backend teams to ensure integrated design delivery for product enhancement and for use cases.
 </li>
 <li>
 Work with technical manager and technical leads (offshore) to come up with technical design for module requirements.
 </li>
 <li>
 Work with technical manager and senior technical leads (Singapore) to come up with technical design for product customisation requirements. Practitioner of SCRUM Methodology
 </li>
 <li>
 Integration
 </li>
 <li>
 Work with partners and vendors to integrate applications.
 </li>
 <li>
 Integration with other project subsystems to complete the full system, e.g. app-to-app integrations and cybersecurity.
 </li>
 <li>
 Work with Technical Architect/Manager on the technical design of assigned modules.
 </li>
 <li>
 Coordinate and work with project engineers and system engineers to ensure integrations of asset data into the product.
 </li>
 <li>
 Functional Testing
 </li>
 <li>
 Coordinate and work with project engineers and users to conduct test and commissioning of use cases.
 </li>
 <li>
 Support Test Manager in the documentation of test scenarios for software modules.
 </li>
 <li>
 Support Test Manager in internal testing of software modules
 </li>
 <li>
 Support Test Manager in the integration testing of software modules
 </li>
 <li>
 Support Test Manager in User Acceptance Testing (UAT)
 </li>
 <li>
 DevOps &amp; Deployment
 </li>
 <li>
 Able to use various DevOps tools to perform the following:
 </li>
 <li>
 Deployment of software systems
 </li>
 <li>
 Patching of software updates
 </li>
 <li>
 Run static code analysis using DevOps tools
 </li>
 <li>
 Manage branching, approval of check-ins etc
 </li>
 <li>
 Run dynamic analysis with DevOps tools
 </li>
 <li>
 Facilitate offshore developers and leads in security report lapses.
 </li>
 <li>
 Performance Testing
 </li>
 <li>
 Able to use automation test tools to conduct performance testing for project.
 </li>
 <li>
 Able to product performance test report.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Personality &amp; Work Traits
 
 
 
 <ul>
 <li>
 Software Engineering certifications and/or relevant degree.
 </li>
 <li>
 Good Leadership skills
 </li>
 <li>
 Good presentation skills
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Able to manage a team of 2-4 people
 </li>
 <li>
 Independent Worker (Able to work independently with minimal guidance)
 </li>
 <li>
 A proactive work attitude
 </li>
 <li>
 A team player (Inclusive mind-set to collaborate effectively in a diverse team)
 </li>
 <li>
 Problem solver
 </li>
 <li>
 Able to deliver with quality
 </li>
 <li>
 *Fast learner (for technology)
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Experienced in software requirements gathering and team leading of both frontend and backend development.
 </li>
 <li>
 Experienced in application deployment to an IT infrastructure (on-premise and public cloud).
 </li>
 <li>
 Experienced with LLM chatbot and avatar development and/or integration.
 </li>
 <li>
 Good understanding and experience of one or more full project SDLC as technical lead
 </li>
 <li>
 Able to confidently and clearly communicate with others
 </li>
 <li>
 Able to express design using UML notation &amp; UML Diagrams, and good in writing software engineering documentation.
 </li>
 <li>
 Worked in at least 2 projects using English as the main language of communication.
 </li>
 <li>
 Experience with SCRUM or other agile framework
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Microsoft project or a scheduling tool
 </li>
 <li>
 Some experience with programming languages &amp; development tools:
 </li>
 <li>
 HTML, JavaScript, CSS3
 </li>
 <li>
 *Java/*C#/*C++
 </li>
 <li>
 Some experience with programming frameworks
 </li>
 <li>
 AngularJS (Preferred) /*ReactJS/*VueJS
 </li>
 <li>
 Microservices design and containers deployment of applications
 </li>
 <li>
 One or more of the following COTS products experience
 </li>
 <li>
 Enterprise Service Bus &amp; Messaging Brokers
 </li>
 <li>
 Kafka
 </li>
 <li>
 *AMQP
 </li>
 <li>
 *MQTT
 </li>
 <li>
 *Protobuf
 </li>
 <li>
 CEP &amp; Rule Engines
 </li>
 <li>
 Application Servers
 </li>
 <li>
 NodeJS
 </li>
 <li>
 Java-based Application Servers
 </li>
 <li>
 Web servers, eg. IIS
 </li>
 <li>
 Container Orchestrators
 </li>
 <li>
 Databases
 </li>
 <li>
 Relational databases
 </li>
 <li>
 Microsoft MSSQL
 </li>
 <li>
 PosgresSQL
 </li>
 <li>
 *Oracle
 </li>
 <li>
 No-SQL databases
 </li>
 <li>
 Administrative Tools:
 </li>
 <li>
 Microsoft Project or equivalent tool
 </li>
 <li>
 MS Offices (Word, Excel, PowerPoint)
 </li>
 <li>
 MS Teams
 </li>
 <li>
 DevOps Tools
 </li>
 <li>
 Jira
 </li>
 <li>
 Confluence
 </li>
 <li>
 GitLab
 </li>
 <li>
 SonarQube
 </li>
 <li>
 Nexus/Maven
 </li>
 <li>
 Postman, or equivalent
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 English
 </li>
 <li>
 *Chinese
 </li>
 <li>
 *Vietnamese
 </li>
 <li>
 *Arabic
 </li>
 <li>
 Good to have
 </li>
 </ul>
</div>

Senior Software Engineer – LLM Chatbot and Avatar (Qatar)

Al Khayyat Investments (AKI)

<div>
 
 
 JOB PURPOSE:
 
 
 
 GCL is looking to hire a Project Coordinator who will provide project-specific support to design and technical teams, ensuring smooth coordination of technical disciplines, staffing, and project deliverables. Supports the Project Manager in maintaining quality, schedule, and productivity across projects, while managing technical resources and documentation.
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 <ul>
 <li>
 Provide front-line project support to design and technical teams.
 </li>
 <li>
 Review and approve technical staffing budgets, forecasts, and assignment schedules; ensure appropriate staffing levels.
 </li>
 <li>
 Coordinate architectural and technical discipline efforts, including subcontractor management.
 </li>
 <li>
 Monitor quality, progress, and productivity of technical disciplines and subcontractors.
 </li>
 <li>
 Review subcontractor/supplier material submittals and follow up on consultant approvals.
 </li>
 <li>
 Support recruitment, onboarding, performance evaluations, and development of technical staff.
 </li>
 <li>
 Ensure technical operations remain within authorized overhead budgets.
 </li>
 <li>
 Assist in resolving technical, staffing, or schedule issues in collaboration with the Project Manager.
 </li>
 <li>
 Perform additional responsibilities as assigned to support project objectives.
 </li>
 </ul>
 
 
 EXPERIENCE &amp; QUALIFICATION:
 
 
 <ul>
 <li>
 
 Minimum Qualification:
 
 Bachelor&rsquo;s degree in Architecture or equivalent; professional registration required.
 </li>
 <li>
 
 Minimum Experience:
 
 5+ years of related experience, including supervisory or managerial experience in technical/project coordination.
 </li>
 </ul>
 
 
 
 
 
 SKILLS, KNOWLEDGE &amp; ABILITIES:
 
 
 <ul>
 <li>
 
 Job Specific:
 
 </li>
 <li>
 Proficiency in Autodesk products including AutoCAD, Civil 3D, and Revit
 </li>
 <li>
 Strong understanding of architectural and technical discipline workflows
 </li>
 <li>
 Ability to manage project documentation and material submittals effectively
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Generic Skills:
 
 </li>
 <li>
 Excellent verbal and written communication skills with clients, management, and project personnel
 </li>
 <li>
 Strong analytical, organizational, and problem-solving abilities
 </li>
 <li>
 Leadership and team management skills, with the ability to mentor technical staff
 </li>
 </ul>
 
 
</div>

Project Coordinator

Zinq Electronics Pvt Ltd

Job Description: Technical Support Engineer &ndash; CCTV, FAS, IDS, ACSPosition Title: Technical Support EngineerDepartment: Services / SupportLocation: MumbaiReports To: Technical Manager / Service ManagerEmployment Type: Full-TimeJob Summary:We are seeking a skilled and customer-focused Technical Support Engineer to provide expert-level support for CCTV, Fire Alarm Systems (FAS), Intrusion Detection Systems (IDS), and Access Control Systems (ACS). The candidate will be responsible for troubleshooting, system diagnostics, installations, maintenance, and technical consultation for our clients and internal teams.Key Responsibilities:<ul><li>Provide remote and on-site technical support for CCTV, FAS, IDS, and ACS systems.</li></ul><ul><li>Troubleshoot and diagnose hardware, software, network, and system issues.</li></ul><ul><li>Conduct system installations, upgrades, testing, and commissioning.</li></ul><ul><li>Perform preventive and corrective maintenance services.</li></ul><ul><li>Respond to service requests and technical inquiries within SLA timeframes.</li></ul><ul><li>Guide customers through step-by-step solutions and provide training as needed.</li></ul><ul><li>Coordinate with vendors and third-party suppliers for advanced troubleshooting.</li></ul><ul><li>Document service activities, solutions, and technical findings accurately.</li></ul><ul><li>Collaborate with project teams on system designs and technical solutions.</li></ul><ul><li>Stay updated with the latest technologies and product updates in the security systems field.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s Degree/Diploma in Electronics, Electrical, IT, or a related technical field.</li></ul><ul><li>2+ years&rsquo; experience in supporting CCTV, FAS, IDS, and ACS systems.</li></ul><ul><li>Hands-on experience with brands like Hikvision, Dahua, Honeywell, Bosch, SPECTRA, HID, Tyco GST UNV, RAVEL - etc.</li></ul><ul><li>Good understanding of TCP/IP networking, cabling, IP configurations, and troubleshooting.</li></ul><ul><li>Familiarity with relevant industry standards (NFPA, SIRA, UL, etc.) is a plus.</li></ul><ul><li>Ability to read and interpret technical manuals, blueprints, and wiring diagrams.</li></ul><ul><li>Excellent problem-solving, analytical, and communication skills.</li></ul><ul><li>Ability to work independently and manage multiple tasks.</li></ul><ul><li>Willingness to travel to customer sites when needed.</li></ul>Job Type: Full-timePay: ₹10,498.35 - ₹36,300.74 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Technical Support Executive

Search 10000+ Manager technical support jobs near you this January. New roles added regularly across leading industries. Apply today.

10000 manager technical support jobs NEAR_ME

Manager, Technical Support

IT Technical Support

Shutdown Maintenance - Technical Manager

IT Technical Support

Senior Software Engineer – LLM Chatbot and Avatar (Qatar)

Project Coordinator

Technical Support Executive