manager technical support

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team&rsquo;s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
 </li>
 <li>
 Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
 </li>
 <li>
 Advocating for customers and defining ways to contribute to the customer experience continually.
 </li>
 <li>
 Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
 </li>
 <li>
 Partner with the support operations and delivery teams to identify, monitor, and report trends.
 </li>
 <li>
 Build, implement, and improve internal reporting and other processes to optimize team productivity.
 </li>
 <li>
 Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
 </li>
 <li>
 Deliver strategic projects on a timely basis.
 </li>
 <li>
 Report metrics and case management updates to the Technical Support Manager and Director
 </li>
 <li>
 Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
 </li>
 <li>
 Provide a 360 loopback to Product and Engineering
 </li>
 <li>
 Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes
 </li>
 <li>
 Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
 </li>
 <li>
 Proven ability to showcase change and impact on key org-level initiatives.
 </li>
 <li>
 Learn quickly and adapt to Motive&rsquo;s process and translate it into their own interactions with the team.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Minimum 2-3 years of experience in a leadership role.
 </li>
 <li>
 Excellent verbal and written communication skills and the ability to work effectively in a team environment.
 </li>
 <li>
 Knowledge in the Motives product line.
 </li>
 <li>
 Excellent presentation skills coupled with a strong leadership presence.
 </li>
 <li>
 Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
 </li>
 <li>
 Excellent time management skills and a strong sense of urgency.
 </li>
 <li>
 Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
 </li>
 <li>
 Experience working with and improving Support ticketing systems, tools, and processes
 </li>
 <li>
 Flexibility to handle critical cases after hours as needed.
 </li>
 <li>
 Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
 </li>
 <li>
 Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Associate Manager - Technical Support Engineering

Northrop Grumman

<div>RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE REQUIRED FOR START: No
CLEARANCE TYPE: Top Secret
TRAVEL: Yes, 10% of the Time<h2 class="jobSectionHeader">
Description</h2>
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work &mdash; and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Embark on a career putting innovative, reliable, and agile products and ideas into orbit, and beyond. Northrop Grumman has opportunities waiting for you that play a vital role in human space exploration, national defense, and scientific discovery, supporting multiple programs across the universe. With us, you&rsquo;ll discover a culture of curiosity and collaboration that will have you Defining Possible from the day you start. Our space systems connect and protect millions of people on earth every day, now and for the future. Explore your future and launch your career today.
Space Systems is an industry-leading provider for prime satellite and payload capabilities and directed energy and electronics solutions for national security, military, and civil customers. We are built on a heritage of providing innovative, affordable and reliable aerospace and defense products that our customers rely on to achieve mission success. Join the Space revolution and make the impossible, possible.
Northrop Grumman, Western Region Manufacturing and Operations, has an opening for a Manager Engineering Technical Support 1 - Machining for our Space Manufacturing &amp; Engineering directorate to aid across various programs in Redondo Beach, CA.
This position is responsible for managing piece parts and sub-assemblies fabrication to all space programs. The position requires intimate knowledge of machining and fabrication needs, capabilities, processes, and spans. The position requires cross-function collaboration to support significant emergent program requests to support priority adjudication. Responsible deliveries include: cost, schedule and quality commitments, tool liaison support, staffing, design input, and producibility review. Hardware support from initial concepts through development, engineering models, and flight product delivery.
The role consists of the machine shop, large-scale fabrication shop, space hardware fabrication, tooling, and walk-in quick turnaround jobs.
Responsibilities Include:<ul><li>
Leading high profile teams that innovate new solutions and resolve fabrication issues for low volume high complexity space and air products.</li><li>
Collaborating with 1st Shift Section Managers and Sub-Project Managers on quality, schedule, and cost goals. Ensuring priorities are continued through 2nd shift in all manufacturing facilities to deliver value and ensure schedules of customer base are met.</li><li>
Managing a section within the larger organizational unit, setting &amp; operating to objectives &amp; providing guidance to subordinates based on goals, objectives, company policy, and performance.</li><li>
Building a culture that empowers and motivates team performance, establishing functional shared accountability with the programs and new business pursuits.</li><li>
Promotes mentoring throughout the team and the development of shop leads.</li><li>
Working closely with the Department Managers and fellow section managers to define and implement the department strategy.</li><li>
Promoting the Space Systems vision and principles in their area of responsibility.</li><li>
Staffing critical skills and developing retention strategies.</li><li>
Setting goals and providing performance feedback.</li><li>
Managing indirect and capital budgets.</li><li>
Promoting metrics-based management across the organization.</li><li>
Candidate should be technically diverse in multiple disciplines of manufacturing and assembly.</li><li>
Develop and manage process improvement and affordability initiatives to improve quality performance, reduce cost, and drive on-time delivery.</li></ul>
As a full-time employee of Northrop Grumman Space Systems, you are eligible for our robust benefits package including:<ul><li>
Medical, Dental &amp; Vision coverage</li><li>
401k</li><li>
Educational Assistance</li><li>
Life Insurance</li><li>
Employee Assistance Programs &amp; Work/Life Solutions</li><li>
Paid Time Off</li><li>
Health &amp; Wellness Resources</li><li>
Employee Discounts</li></ul> 
This position&rsquo;s standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.
Basic Qualifications:<ul><li>
Bachelor&rsquo;s Degree plus 4 years of experience in a technical role OR Master's Degree plus 2 years of experience in a technical role OR High School Diploma/G.E.D plus 8 years of experience in a technical role</li><li>
Proven leadership or supervisory experience in a manufacturing, operations, or assembly environment</li><li>
Experience in the Aerospace and Defense Industry</li><li>
Candidate must be able to obtain and maintain a DoD Top Secret clearance or SCI access</li><li>
Must be able to work 2nd shift (3:30 pm-12 am).</li></ul>
Preferred Qualifications:<ul><li>
Master's Degree in STEM (Science Technology Engineering or Math) or MBA</li><li>
Prior functional management experience in a position responsible for staffing, processes, and/or products</li><li>
Machine shop management experience for space products</li><li>
Broad understanding of Space Systems programs</li><li>
Proficient in MS Office tools</li><li>
Proven strong communication and leadership skills in a team environment</li><li>
Active Top Secret clearance or SCI security access.</li></ul>
Primary Level Salary Range: $121,000.00 - $181,600.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.</div>

Manager Engineering Technical Support 1

Siemens Energy

<div>A Snapshot of Your Day
As a Repair Operations and Technical Support Manager at Siemens Energy in KSA, you will lead a dynamic team focused on enhancing the performance and reliability of Compression and Steam products. This role targets experienced leaders with a strong engineering background, offering the opportunity to work on impactful projects that drive operational excellence and customer satisfaction. Your work will bridge technical expertise and customer needs, fostering a culture of innovation and collaboration that aligns with Siemens Energy&rsquo;s mission to deliver cutting-edge energy solutions.
How You&rsquo;ll Make an Impact<ul>
<li>Lead the repair operations team in KSA, managing all operational and technical queries for the Compression &amp; Steam Turbine Generator fleet.</li>
<li>Ensure accountability for KPIs, including operational cost absorption, safety, on-time delivery, and quote response time.</li>
<li>Represent Compression in client interactions, resolving complex technical queries with advanced critical thinking and problem-solving skills.</li>
<li>Provide technical support and guidance for TCP/RCE Products, offering training and leadership to Field Service Personnel.</li>
<li>Oversee technical support during machine shutdowns, utilizing the Remote Diagnostic System for unit availability and first-line response.</li>
<li>Define service bulletins and recommendations to enhance client performance, coordinating with Product Competence Centers and reviewing site visit reports.</li>
</ul>
What You Bring<ul>
<li>Bachelor&rsquo;s degree in engineering or a related field, with proven leadership and management experience.</li>
<li>Minimum of 8 years in operation and maintenance, field service activities, and engineering related to rotating and compression equipment.</li>
<li>Expertise in repair technologies, including mechanical repairs, hydraulic systems, vibration analysis, NDT methods, and welding techniques.</li>
<li>Experience in the Oil &amp; Gas market, familiarity with Siemens Energy&rsquo;s compression fleet, and collaboration with Product Competence Centers.</li>
<li>Strong analytical, organizational, and leadership skills, with the ability to train and support Field Service personnel.</li>
<li>Excellent communication and relationship-building skills, fluency in English, and willingness to travel nationally and internationally.</li>
</ul>
About the Team
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits<ul>
<li>Opportunity to work on challenging projects in an exciting environment</li>
<li>Professional support and strong collaboration with colleagues around the world</li>
<li>Professional development opportunities within the company</li>
</ul>
#LI-JG1</div>

Repair Operations and Technical Support Manager

SMA AMERICA

<div><div>Why Work at SMA America 
 
At SMA America, we believe in Energy that Changes. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems &mdash; all while pushing the boundaries of what's possible in clean energy. 
 
But we're not just transforming power &mdash; we're empowering people. 
 
We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. 
 
Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy &mdash; we'd love to meet you.</div>
POSTITION OVERVIEW
<ul>
<li>We are seeking a Director of Technical Support to lead SMA America's Technical Support function for the Large-Scale segment. This role is accountable for delivering expert-level technical solutions to customers and internal field service teams, ensuring high-quality diagnostics, efficient resolution of equipment failures, and consistent escalation management across North America.</li>
<li>The Director of Technical Support serves as the primary escalation point for complex technical issues impacting customer satisfaction and field performance. This leader works closely with Engineering, R&amp;D, and Quality teams at SMA headquarters to resolve regional technical issues, identify recurring failure patterns, and drive continuous improvement across SMA's inverter and communication product portfolio.</li>
<li>This position follows a hybrid work model for local candidates, with in-office collaboration, and is remote for non-local candidates, requiring the ability to effectively support field operations and partner with cross-functional teams across regions. The role plays a critical leadership function within SMA's Service &amp; Operations organization, partnering closely with Field Service Operations and Service Quality to build a proactive, customer-centric technical support model and ensure support readiness for new product introductions.</li>
</ul>
PRIMARY DUTIES / RESPONSIBILITIES

Lead Technical Support and Troubleshooting
<ul>
<li>Lead and develop Level 1, 2, and 3 Technical Support teams supporting the Large-Scale segment across North America</li>
<li>Serve as the primary escalation point for complex technical challenges impacting customer satisfaction or field performance</li>
<li>Ensure effective coordination between Technical Support, Field Service Operations, and Customer Service to deliver rapid and accurate diagnostics</li>
<li>Establish, track, and report KPIs including case resolution time, first-call resolution rate, and field escalation efficiency, driving continuous improvement</li>
</ul>
Collaboration with R&amp;D, Engineering, and Quality
<ul>
<li>Collaborate with R&amp;D, Engineering, and Quality teams at SMA headquarters to escalate, analyze, and resolve recurring issues, failure trends, or design-related defects</li>
<li>Provide technical leadership in root cause analysis and contribute to product improvement feedback loops</li>
<li>Own and maintain a robust technical knowledge base to support onboarding, training, and diagnostic consistency</li>
</ul>
New Product Introduction and Support Readiness
<ul>
<li>Participate in new product introduction planning to ensure technical support readiness and field serviceability</li>
<li>Partner with cross-functional teams to ensure new products are supported with appropriate tools, documentation, and processes</li>
</ul>
Product Behavior and Technical Leadership
<ul>
<li>Act as the voice of Technical Support for customer escalations, executive briefings, and internal leadership forums</li>
<li>Partner closely with the Director of Field Service Operations and Service Quality to build a proactive and customer-centric service organization</li>
<li>Other duties as assigned</li>
</ul>
REQUIRED QUALIFICATIONS
<ul>
<li>Associate's degree in a technical or electrical field is required</li>
<li>Bachelor's degree in a technical field or business is preferred</li>
<li>Minimum of 5 years of experience in technical product support</li>
<li>Phone-based technical support experience is required</li>
<li>Experience supporting inverter and communication products</li>
<li>Strong written and verbal communication skills in English</li>
<li>Ability to analyze complex technical problems and present clear solutions</li>
<li>Proficiency with Microsoft Office Suite including Word, Excel, and PowerPoint</li>
<li>High attention to detail and accuracy</li>
</ul>
PREFERRED QUALIFICATION
<ul>
<li>Call center management experience</li>
<li>Experience managing a departmental budget</li>
<li>German and or Spanish language proficiency</li>
<li>NABCEP certification</li>
<li>Experience supporting large-scale solar or energy systems</li>
<li>Ability to travel domestically as needed</li>
</ul>
WE OFFER
<ul>
<li>Base salary range of $130,000 &ndash; $160,000 annually, dependent on experience</li>
<li>Comprehensive benefits including health, dental, and vision coverage, including $0 premium options</li>
<li>Hybrid work schedule for local employees with in-office collaboration and remote flexibility for non-local employees</li>
<li>401(k) plan with company match</li>
<li>Opportunities for professional development and training</li>
<li>Inclusive, collaborative, and innovative work environment</li>
</ul><div>
Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law. 
 
In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the &quot;CCPA&quot;). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com</div></div>

Director of Technical Support

Synosys Technologies LLC

The IT Technical Support will be responsible for providing professional, responsive, and high-quality support to clients using Synosys Technologies&rsquo; software products. This role involves resolving technical issues, delivering product training, and ensuring a seamless user experience through outstanding customer service.Key Responsibilities<ul><li>Respond promptly to customer inquiries via phone, email, and in-person.</li><li>Provide software training, product demonstrations, and feature walkthroughs to clients.</li><li>Diagnose and resolve technical issues related to software products and IT systems.</li><li>Ensure a high level of customer satisfaction through courteous, efficient, and solution-oriented support.</li><li>Log and document support activities, technical resolutions, and client feedback in the internal system.</li><li>Coordinate with the development team to escalate unresolved issues and track resolution progress.</li><li>Assist in improving support processes and contribute to knowledge-base documentation.</li></ul>Candidate Requirements:<ul><li>Male candidates from Kerala are preferred.</li><li>1&ndash;2 years of experience in IT support or software customer service.</li><li>Strong understanding of IT support processes, troubleshooting methodologies, and support tools.</li><li>Bachelor&rsquo;s degree in IT, Computer Science, Electronics &amp; Communication, or a related field.</li><li>Excellent verbal and written English communication skills.</li><li>Strong analytical thinking, problem-solving skills, and a customer-first attitude.</li><li>Ability to learn new software systems quickly and adapt to technical challenges.</li><li>UAE driving license is an added advantage.</li></ul>Email : careers@locator.aeJob Type: Full-time

IT Technical Support

Pavion

<div>Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients&rsquo; needs. Learn more at www.pavion.com 


Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit. The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software, peripherals, and basic network connectivity issues while ensuring a positive and productive user experience. The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools&mdash;and occasional on-site visits. The MSP Technical Support role ensures issues are resolved efficiently, documented thoroughly, and communicated clearly. A strong customer service mindset, attention to detail, and commitment to continuous learning are essential for success in this role.
<div>
Primary Responsibilities:

Technical Support &amp; Troubleshooting
<ul>
<li>Respond to Level I technical support incidents and service requests across multiple channels, including phone, email, web, chat, and ticketing systems.</li>
<li>Troubleshoot and resolve issues related to computer hardware, software, peripherals, and network connectivity.</li>
<li>Support and diagnose problems with desktop PCs, laptops, scanners, printers, Microsoft Office applications, and various commercial or proprietary client software.</li>
<li>Utilize remote access tools to resolve technical issues efficiently.</li>
<li>Perform on-site visits as needed for equipment deployment, hardware replacement, and issue resolution.</li>
<li>Provide troubleshooting and support for Microsoft Office Suite, desktop systems, and printers.</li>
</ul>
Systems &amp; Application Administration
<ul>
<li>Create, manage, and maintain user accounts through Active Directory or other cloud-based identity platforms.</li>
<li>Perform Office 365 administration tasks.</li>
<li>Support phone system and VOIP administration.</li>
<li>Assist with technologies related to Microsoft&rsquo;s core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.</li>
</ul>
Networking &amp; Infrastructure Support
<ul>
<li> Troubleshoot basic networking issues and support VOIP systems.</li>
<li>Assist in implementing or supporting disaster recovery strategies, including server imaging and automated offsite backups.</li>
</ul>
 Customer Service &amp; Communication
<ul>
<li>Maintain a high level of customer satisfaction through timely, professional, and effective support.</li>
<li>Communicate clearly with clients to ensure understanding of issues and resolutions.</li>
<li>Demonstrate a proactive, service-oriented mindset focused on improving client productivity.</li>
</ul>
Documentation &amp; Reporting
<ul>
<li>Accurately document customer systems, configurations, troubleshooting steps, and resolutions.</li>
<li>Record detailed time entries for service work and project activities.</li>
<li>Follow established procedures and contribute to knowledge base improvements.</li>
</ul>
Basic Qualifications:
<ul>
<li>High School Diploma</li>
<li>1 year of IT experience</li>
<li>
Excellent verbal and written communication skills
</li>
<li> Professional, friendly, positive, optimistic demeanor
</li>
<li> An understanding of relevant technologies, solutions, troubleshooting, &amp; support</li>
</ul>
Preferred Qualifications:
<ul>
<li>Autotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus</li>
<li>General Windows Desktop</li>
<li>Strong Organization and Time Management Skills</li>
</ul>
</div>Salary: $45 - 55k depending on experience

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</div>

MSP Technical Support

Cubexs Weatherly (pvt) Ltd

Job description:CubeXS Weatherly Pvt Ltd is Hiring &quot;Online Technical Support&quot; (on-site).Department: OTS DepartmentJob Type: Full Time/Permanent (Rotational Shifts)Job Shift: RotatingJob Location: Clifton, Karachi, PakistanMinimum Experience: FreshJob Description:&middot; Answer phone calls and respond to emails in a professional manner and provide information about products and services as required by the callers.&middot; Follow up with customers and their complaints, ensuring that customers&rsquo; requests are attended to accordingly.&middot; Pleasant personality and attitude towards resolving clients' issues/complaints.&middot; Handling customers, inbound calls, and email correspondence are the major tasks.&middot; Collecting feedback from our customers/clients about the quality of service after every service call.Requirements:&middot; Education: Bachelors&middot; Must have strong interpersonal &amp; communication skills.. Good email writing skillsJob Type: Full-time (Rotational Shifts)Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Online Technical Support

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