medical office assistant

Lone Star Cancer Associates

Company Overview Lone Star Cancer Associates is a reputable medical practice located in a vibrant community known for its friendly environment and diverse culture. The office provides comprehensive oncology and hematology services, committed to delivering exceptional patient care with a focus on professionalism and excellence.Job Summary We are seeking a dedicated and detail-oriented Medical Office Assistant to join our healthcare team. The ideal candidate will possess strong administrative skills, experience with electronic health record (EHR) systems, and a passion for providing outstanding patient service. This role involves managing medical records, supporting clinical staff, and ensuring smooth office operations to enhance patient experiences and maintain compliance with healthcare regulations.Responsibilities<ul><li>Perform administrative support tasks including scheduling appointments, answering multi-line phone systems, and managing front desk operations.</li><li>Verify insurance coverage, process payments, and handle medical billing using EMR.</li><li>Maintain accurate medical records by reviewing documentation, filing electronic and paper files, and updating patient information in EHR systems.</li><li>Assist with patient intake procedures, including collecting medical histories and verifying insurance details.</li><li>Support clinical staff with care plan documentation, CPT coding, ICD-9/10 coding, and other medical coding activities to ensure proper billing and compliance.</li><li>Uphold HIPAA regulations by safeguarding patient information and maintaining confidentiality at all times.</li><li>Utilize computer skills including Microsoft Office applications to prepare reports, correspondence, and administrative documents.</li></ul>Qualifications<ul><li>Proven experience in a medical office setting with familiarity in clinic or dental office environments preferred.</li><li>Strong knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, and health information management practices.</li><li>Experience working with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Dentrix is highly desirable.</li><li>Excellent customer service skills with professional phone etiquette and effective communication abilities.</li><li>Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment.</li><li>Bilingual skills are a plus to serve diverse patient populations effectively.</li><li>Prior experience with insurance verification, medical billing, and office management is advantageous. Join our team to contribute to compassionate patient care through efficient office operations and exceptional administrative support!</li></ul>Work Location: In person

Medical Office Assistant

One GI®

<div>
 
 Ready to grow your skills and love where you work?
 
 
 
 Looking for a place where you can build your career
 
 and
 
 be part of a team that actually feels like a team!
 
 
 Have you been looking for a place to grow your skillset? Or perhaps you are looking for a place to develop your career surrounded by a diverse group where employees feel a sense of belonging.
 
 
 At
 
 Digestive Health Specialist
 
 we are championing the power of inclusivity and a people first mentality. We hope to improve the human experience &ndash; from our patients to our colleagues.
 
 
 If you are interested in joining our culture, we&rsquo;re looking for a full-time
 
 Medical Office Assistant
 
 in our clinic located at Must have previous experience working in a front office setting and knowledge of medical terminology is a BONUS.
 
 
 
 A Little About Us
 
 
 
 
 DHS
 
 is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time.
 
 
 We are powered by One GI&reg;, a true collaboration of the very best clinical and business minds &ndash; which enables us to focus on what&rsquo;s truly important &ndash; our patients.
 
 
 
 Awesome Perks, Just for You!
 
 
 
 <ul>
 <li>
 Excellent paid time off for a healthy work/life balance.
 </li>
 <li>
 We&rsquo;ve got your future in mind! With our generous 401(k) plan, we&rsquo;ll help you grow your nest egg with an employer match that makes saving for retirement even sweeter.
 </li>
 <li>
 Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.
 </li>
 <li>
 Internal growth opportunities. We want to aide in your training and development.
 </li>
 <li>
 Competitive health and supplemental benefits; with FSA and HSA options.
 </li>
 <li>
 Love where you work? Spread the word! Refer a friend who&rsquo;d be a great fit for One GI&reg; and earn a special bonus when they join the team!
 
 
 </li>
 </ul>
 
 Snapshot of Daily Duties
 
 
 
 <ul>
 <li>
 Greet patients and visitors, assessing their needs and direct them appropriately.
 </li>
 <li>
 Answer phone as needed.
 </li>
 <li>
 Verify and/or enter all patient demographic information in the EMR.
 </li>
 <li>
 Check for necessary referrals.
 </li>
 <li>
 Have appropriate forms completed, signed, and assemble patient charts.
 </li>
 <li>
 Schedule patients for office visits, procedures, and other x-rays and tests as requested.
 </li>
 <li>
 Collect co-pays, deductibles, and balances at time of visit.
 </li>
 <li>
 Confirm all patient office visits and procedures for next business day.
 </li>
 <li>
 Manage and update patient records.
 </li>
 <li>
 Maintain the front desk and reception areas.
 
 
 </li>
 </ul>
 
 The Must Haves
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent required.
 </li>
 <li>
 Knowledge of medical terminology preferred.
 </li>
 <li>
 Prior experience working in a front office capacity preferred.
 
 
 </li>
 </ul>
 If you're ready to bring your energy, organization skills, and smile to a place that values
 
 you
 
 &mdash;we&rsquo;d love to have you on the team.
 
 
 
 Let&rsquo;s do great work together&mdash;and have some fun while we&rsquo;re at it!
 
</div>

CIDC

About us:The Comprehensive Infectious Disease Center has been providing exceptional health care in the Tulsa area since 2007.You have a chance to provide support to the office and administer quality patient care. As a Medical Scribe you will be responsible for providing administrative support to ensure efficient operation of the medical office. You will support our doctor and patients through a variety of tasks related to patient care management, organization and communication. We provide an opportunity for individuals aspiring to be in the medical field to experience healthcare. On the job training is provided for applicants.Duties:Scribe responsibilities include the following, but are not limited to:<ul><li>Rooming patients and documenting history of present illness</li></ul><ul><li>Providing a summary of the medical record to the physician before patient encounters.</li></ul><ul><li>Preparing charts before visits and amending charts after visits</li></ul><ul><li>Accompanying the physician/PA during patient visits</li></ul><ul><li>Performing simple wound dressings/PICC dressing changes</li></ul><ul><li>Answering phone calls from patients/providers/pharmacists</li></ul><ul><li>Performing antibiotic infusions.</li></ul>Knowledge/Skills/Abilities:<ul><li>Typing speed of 55-60 wpm</li></ul><ul><li>Medical terminology</li></ul><ul><li>Pleasant disposition, teachable.</li></ul><ul><li>Interpersonal communication skills</li></ul><ul><li>Professionalism</li></ul><ul><li>Ability to multitask</li></ul><ul><li>Ability to work well under pressure</li></ul>Requirements<ul><li>Punctuality</li></ul><ul><li>Scrubs are required</li></ul>Job Type: Full-timePay: $15.00 - $19.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Advanced Orthopedic Specialists

Job Overview We are seeking a dedicated and detail-oriented Medical Office Assistant to join our healthcare team. The ideal candidate will possess strong organizational skills and a passion for providing exceptional patient service. This role involves supporting the daily operations of the medical office, ensuring efficient patient flow, and maintaining accurate medical records. Familiarity with various Electronic Health Record (EHR) systems and medical terminology is essential for success in this position.Responsibilities<ul><li>Manage front desk operations, including greeting patients and answering multi-line phone systems with professionalism and courtesy.</li><li>Schedule patient appointments and manage the clinic calendar efficiently.</li><li>Perform insurance verification and assist with medical billing processes, ensuring compliance with HIPAA regulations.</li><li>Maintain accurate medical records, including documentation review, coding (ICD-9, ICD-10, CPT), and filing of patient information.</li><li>Assist in the preparation of care plans and coordinate with healthcare providers as necessary.</li><li>Provide administrative support to medical staff, including clerical tasks such as typing, data entry, and managing correspondence. For the &quot;hands on&quot; oriented candidate, provide clinical support. Training for orthopaedic medical assisting will be provided.</li><li>Handle patient inquiries and provide excellent customer service to enhance patient satisfaction.</li><li>Ensure compliance with health information management protocols and maintain confidentiality of patient information.</li></ul>Requirements<ul><li>Previous experience in a medical office or clinic setting is greatly preferred; familiarity with medical terminology is a plus.</li><li>Proficiency in EHR systems such as eClinicalWorks is highly desirable.</li><li>Strong understanding of medical terminology, coding (ICD coding), and documentation practices.</li><li>Excellent computer skills including Microsoft Office proficiency; experience with 10-key typing is advantageous.</li><li>Bilingual candidates are encouraged to apply to enhance communication with diverse patient populations.</li><li>Strong organizational skills with attention to detail; ability to manage multiple tasks efficiently in a fast-paced environment.</li><li>Exceptional phone etiquette and customer service skills; ability to work collaboratively within a team-oriented environment.</li><li>Knowledge of medical collections processes is beneficial; experience in hospital or dental office settings is a plus. If you are passionate about contributing to the healthcare field and meet the qualifications listed above, we encourage you to apply for this rewarding opportunity as an Orthopaedic Medical Office Assistant.</li></ul>Job Type: Full-timePay: $19.00 - $20.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Free parking</li><li>Paid time off</li><li>Paid training</li><li>Retirement plan</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>medical office: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Location:<ul><li>Prince Frederick, MD 20678 (Preferred)</li></ul>Ability to Commute:<ul><li>Prince Frederick, MD 20678 (Preferred)</li></ul>Work Location: In person

Orthopaedic Medical Office Assistant

Luminary Health

Job Description: Medical Navigator / Medical ReceptionistJob Type: Full-Time or Part-TimeCompensation: Based on experiencePosition OverviewWe are seeking an experienced and highly organized Medical Navigator to support our growing primary care practice. This role combines clinical and administrative responsibilities, including insurance verification, order entry, and real-time support for providers who are seeing patients in their homes and senior living communities. The ideal candidate has prior experience as a medical receptionist and is comfortable working in a fast-paced healthcare environment.Administrative Duties&middot; Answer incoming calls and assist providers professionally and courteously&middot; Register new patients and update demographic information&middot; Verify insurance eligibility, benefits, and prior authorization requirements&middot; Collect and document copays and patient balances when applicable&middot; Manage incoming faxes and electronic documents&middot; Coordinate medical records requests and referralsClinical Support Duties&middot; Enter provider orders into the electronic health record (EHR)&middot; Prepare laboratory, imaging, and specialist referral orders&middot; Track outstanding orders and follow up on results&middot; Assist with medication refill requests&middot; Provide real-time support to providers while they are on the road seeing patientsQualifications&middot; Minimum 2 years of experience as a Medical Receptionist&middot; Strong knowledge of insurance verification and prior authorization processes&middot; Experience entering laboratory, imaging, and referral orders&middot; Proficiency with electronic health record systems (experience with NextGen Healthcare EHR preferred)&middot; Excellent phone communication and customer service skills&middot; Strong attention to detail and organizational skills&middot; Ability to multitask and work efficiently in a fast-paced environment&middot; Familiarity with Medicare, Medicaid, and commercial insurance plansBenefits&middot; Competitive pay based on experience&middot; Paid time off (for eligible employees)&middot; Opportunities for growth and cross-training&middot; Supportive team environmentHow to ApplyPlease submit your resume along with a brief summary of your experience with:&middot; Medical reception&middot; Insurance verification&middot; Order entry in an EHR&middot; Supporting providers and coordinating patient careWe are looking for a dependable, detail-oriented team member who can provide excellent support to both patients and providers and help ensure smooth, efficient operations throughout the practice.Pay: $18.00 - $22.00 per hourWork Location: In person

Bassett Healthcare Network

<div>Overview:
<div>
Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.</div>
Responsibilities:
<div>
The Medical Office Assistant serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information.</div><ul><li>
Reception/Call Handling 
<ul><li>
Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys.</li><li>
Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation.</li><li>
Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse</li><li>
Answers phones within 3 rings using a 3-part greeting (Name of Dept., your name, &ldquo;How may I help you?&rdquo;) as observed by Supervisor and as noted in compliance reports</li><li>
Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports</li><li>
Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses</li><li>
Available for incoming calls, maintains operator statistics at or above institution standards.</li><li>
Offers patients the opportunity to sign up for MyBassett on the phone.</li><li>
Proactively keeps patients informed of any delays in their providers schedules that may impact their time to be seen.</li></ul></li><li>
Registration/Appointment Scheduling/Referrals 
<ul><li>
Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit</li><li>
Accurate confirmation of attending PCP and Billing PCP, when appropriate.</li><li>
Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits.</li><li>
Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits.</li><li>
Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations.</li><li>
Ensures all corrections (demographics, insurance eligibility etc.) based on the missing items work-queue are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure.</li><li>
Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location as necessary.</li><li>
Offers patients the opportunity to sign up for MyBassett in person.</li><li>
Listens to patient&rsquo;s request for an appointment, then schedules an outpatient appointment to meet the patient&rsquo;s needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient&rsquo;s needs. Raises up patient&rsquo;s needs that they cannot meet to the Supervisor or Supervising Nurse.
</li><li>Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient, and updates as necessary.</li><li>
Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions.</li><li>
Reminds patients that the collection of their co-pay will be expected at the time of the visit.</li><li>
When scheduling, utilizes all available functions such as, Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made, for business operations and patient satisfaction.</li><li>
Performs edits of daily appointment schedules at the request of their supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointments, in accordance with BMG Directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor.</li><li>
Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor</li><li>
Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports.</li><li>
Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours.</li><li>
In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral.</li><li>
Work the &ldquo;Incoming&rdquo; and &ldquo;Outgoing&rdquo; queues in your area according to departmental standards.</li><li>
Follow up with &ldquo;referred to&rdquo; providers to ensure that patients kept their appointments, and all results have been received in the &ldquo;referred by&rdquo; providers office.</li><li>
Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients' lobby experience, and completion of all referral duties.</li></ul></li><li>
Collection of Payment/Cash Handling 
<ul><li>
Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card.</li><li>
Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures.</li><li>
Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures.</li></ul></li><li>
Office Support/Cross Coverage/Confidentiality
 
<ul><li>Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor</li><li>
Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete</li><li>
Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett Policy</li><li>
Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors</li><li>
Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor</li><li>
Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits and as reported by providers</li><li>
Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release</li><li>
Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures</li><li>
Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents</li><li>
Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24-hour departments, appropriate hand-offs are made.</li><li>
Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor</li><li>
Ability to adapt to various workflows, processes and policies to support the operations and patient care throughout the network.
</li><li>Per protocol, staff member goes into waiting area to greet patient, and to inform them of any delays or changes in their appointment as observed by supervisor and/or peer review</li><li>
Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review.</li><li>
Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation.</li><li>
Ensures appropriate forms are given to all patients depending on appointment type and or specialty.</li><li>
Assists the patient to navigate through all stages of their visit.</li><li>
Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. As observed by Supervisor and based on organizational audits</li><li>
Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues.</li><li>
Attends required in-services as requested by supervisor.</li><li>
Identifies need for computer training or refresher courses and attends as necessary</li><li>
Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit.</li><li>
Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record.</li><li>
Maintains a thorough knowledge and understanding of insurance and local carrier&rsquo;s medical coverage policies as they relate to the Appointment.</li><li>
Required to attend at least 4 educational opportunities per year, such as BIL opportunities, PARS opportunities etc.</li><li>
Performs similar or related duties as requested or directed</li></ul></li></ul>
Qualifications:
<div>
Education:</div><ul><li>
High School Diploma or GED, preferred</li><li>
2 year / Associate Degree, preferred</li></ul><div>
Experience:</div><ul><li>
Minimum one year of relevant work experience, required</li><li>
Minimum one year of customer service experience, preferred</li><li>
An associate degree may be considered towards one year of relevant work experience</li></ul><div>
Skills:</div><ul><li>
Computer Skills</li><li>
Customer Service</li><li>
Time Management</li><li>
Maintain Confidentiality</li><li>
Interacting with People</li></ul><div>
Physical Requirements:</div><ul><li>
Sedentary Work - Exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met.</li><li>
Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, stooping</li><li>
Frequent typing/clerical/dexterity, hearing, standing, talking, walking, seeing/monitor/computer use, visual acuity (color, depth, perception)</li></ul><div>
Hazards:</div><ul><li>
Occasional bodily fluids/bloodborne exposure</li></ul><div>
Travel:</div><ul><li>
No travel required</li></ul>
Total Rewards:
<div>
Bassett Healthcare Network&rsquo;s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:
</div><ul><li>Paid time off, including company holidays, vacation, and sick time</li><li>
Medical, dental and vision insurance</li><li>
Life insurance and disability protection</li><li>
Retirement benefits including an employer match</li><li>
And more!</li></ul><div>
Specific benefit offerings may vary by location and/or position.</div>
Pay Transparency Statement (Text Only): Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Min: USD $16.98/Hr. Max: USD $26.50/Hr. EEO Statement (Text Only): We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.</div>

Medical Office Assistant- Cooperstown

<div>Overview:
<div>
Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.</div>
Responsibilities:
<div>
The Medical Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information.</div><ul><li>
Reception/Call Handling 
<ul><li>
Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys.</li><li>
Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation.</li><li>
Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse</li><li>
Answers phones within 3 rings using a 3-part greeting (Name of Dept., your name, &ldquo;How may I help you?&rdquo;) as observed by Supervisor and as noted in compliance reports</li><li>
Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports</li><li>
Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses</li><li>
Available for incoming calls, maintains operator statistics at or above institution standards.</li><li>
Offers patients the opportunity to sign up for MyBassett on the phone.</li><li>
Proactively keeps patients informed of any delays in their providers schedules that may impact their time to be seen.</li></ul></li><li>
Registration/Appointment Scheduling/Referrals 
<ul><li>
Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit</li><li>
Accurate confirmation of attending PCP and Billing PCP, when appropriate.</li><li>
Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits.</li><li>
Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits.</li><li>
Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations.</li><li>
Ensures all corrections (demographics, insurance eligibility etc.) based on the missing items work-queue are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure.</li><li>
Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location as necessary.</li><li>
Offers patients the opportunity to sign up for MyBassett in person.</li><li>
Listens to patient&rsquo;s request for an appointment, then schedules an outpatient appointment to meet the patient&rsquo;s needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient&rsquo;s needs. Raises up patient&rsquo;s needs that they cannot meet to the Supervisor or Supervising Nurse.
</li><li>Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient, and updates as necessary.</li><li>
Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions.</li><li>
Reminds patients that the collection of their co-pay will be expected at the time of the visit.</li><li>
When scheduling, utilizes all available functions such as, Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made, for business operations and patient satisfaction.</li><li>
Performs edits of daily appointment schedules at the request of their supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointments, in accordance with BMG Directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor.</li><li>
Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor</li><li>
Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports.</li><li>
Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours.</li><li>
In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral.</li><li>
Work the &ldquo;Incoming&rdquo; and &ldquo;Outgoing&rdquo; queues in your area according to departmental standards.</li><li>
Follow up with &ldquo;referred to&rdquo; providers to ensure that patients kept their appointments, and all results have been received in the &ldquo;referred by&rdquo; providers office.</li><li>
Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients' lobby experience, and completion of all referral duties.</li></ul></li><li>
Collection of Payment/Cash Handling 
<ul><li>
Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card.</li><li>
Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures.</li><li>
Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures.</li></ul></li><li>
Office Support/Cross Coverage/Confidentiality
 
<ul><li>Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor</li><li>
Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete</li><li>
Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett Policy</li><li>
Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors</li><li>
Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor</li><li>
Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits and as reported by providers</li><li>
Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release</li><li>
Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures</li><li>
Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents</li><li>
Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24-hour departments, appropriate hand-offs are made.</li><li>
Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor</li><li>
Ability to adapt to various workflows, processes and policies to support the operations and patient care throughout the network.
</li><li>Per protocol, staff member goes into waiting area to greet patient, and to inform them of any delays or changes in their appointment as observed by supervisor and/or peer review</li><li>
Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review.</li><li>
Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation.</li><li>
Ensures appropriate forms are given to all patients depending on appointment type and or specialty.</li><li>
Assists the patient to navigate through all stages of their visit.</li><li>
Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. As observed by Supervisor and based on organizational audits</li><li>
Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues.</li><li>
Attends required in-services as requested by supervisor.</li><li>
Identifies need for computer training or refresher courses and attends as necessary</li><li>
Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit.</li><li>
Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record.</li><li>
Maintains a thorough knowledge and understanding of insurance and local carrier&rsquo;s medical coverage policies as they relate to the Appointment.</li><li>
Required to attend at least 4 educational opportunities per year, such as BIL opportunities, PARS opportunities etc.</li><li>
Performs similar or related duties as requested or directed</li></ul></li></ul>
Qualifications:
<div>
Education:</div><ul><li>
High School Diploma or GED, preferred</li><li>
2 year / Associate Degree, preferred</li></ul><div>
Experience:</div><ul><li>
Minimum one year of relevant work experience, required</li><li>
Minimum one year of customer service experience, preferred</li><li>
An associate degree may be considered towards one year of relevant work experience</li></ul><div>
Skills:</div><ul><li>
Computer Skills</li><li>
Customer Service</li><li>
Time Management</li><li>
Maintain Confidentiality</li><li>
Interacting with People</li></ul><div>
Physical Requirements:</div><ul><li>
Sedentary Work - Exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met.</li><li>
Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, stooping</li><li>
Frequent typing/clerical/dexterity, hearing, standing, talking, walking, seeing/monitor/computer use, visual acuity (color, depth, perception)</li></ul><div>
Hazards:</div><ul><li>
Occasional bodily fluids/bloodborne exposure</li></ul><div>
Travel:</div><ul><li>
No travel required</li></ul>
Total Rewards:
<div>
Bassett Healthcare Network&rsquo;s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:
</div><ul><li>Paid time off, including company holidays, vacation, and sick time</li><li>
Medical, dental and vision insurance</li><li>
Life insurance and disability protection</li><li>
Retirement benefits including an employer match</li><li>
And more!</li></ul><div>
Specific benefit offerings may vary by location and/or position.</div>
Pay Transparency Statement (Text Only): Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Min: USD $16.98/Hr. Max: USD $25.47/Hr. EEO Statement (Text Only): We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.</div>

Medical Office Assistant I - Ophthalmology Clinic

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