member service specialist

VyStar Credit Union

<div>
 At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
 
 
 We encourage you to become a part of VyStar Credit Union's family of employees.
 
 
 <ul>
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 SELECTION PROCESS:
 
 
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 As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
 
 
 
 Accountability Statement
 
 
 The incumbent&rsquo;s primary function is to effectively use VyStar Excellence principles during telephone contact with members in the course of daily business. Thus, the incumbent must adhere to the Standards of Excellence and behaviors associated with VyStar Excellence. The incumbent is to integrate people, processes, and technology to enhance relationships with members to maximize the growth and market share of VyStar Credit Union. In the call center environment, the incumbent is expected to listen to members attentively, to determine their needs and to offer appropriate products and/or services to enhance the member experience. The incumbent in this position is accountable for offering products and services to deepen current relationships and improve the satisfaction and loyalty of credit union members. The incumbent is individually and collectively responsible for reaching department and corporate goals. The quality of the incumbent&rsquo;s calls will be closely monitored via a call recording system to ensure members are receiving quality service. The incumbent will make independent decisions that benefit the member and VyStar. The incumbent must be able to quickly adapt to changes and handle any additional assignments for the daily operation of the Call Center. This position has opportunities for advancement and pay increase through the completion of the Member Service and Loan Training Programs. The incumbent must demonstrate proficiency in handling all types of calls in addition to completing required Computer Based Training courses before being certified or qualified to apply for Level II.
 
 
 
 Essential Job Functions
 
 
 
 
 
 Shift:
 
 
 
 
 
 
 Must be flexible to work any day or shift between the hours of 7:00am - 7:00pm / Monday - Saturday.
 
 
 
 
 
 Contact Center Member Service Specialist
 
 
 
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 The incumbent&rsquo;s primary duty is to provide quality member services to our members by performing transactions that are requested by members or answering their questions, which may be related to Internet Banking, Magic*Touch, their account history or member service, loan, VyStar Investment Services products and/or VyStar Real Estate Services. Member Service transactions include but are not limited to fund transfer, wire transfer, Internet Banking PIN reset, stop payments, opening checking accounts, money market accounts, Certificate of Deposit accounts or other savings accounts, etc. The incumbent is expected to acquire extensive product knowledge of deposit products along with operational function of those products.
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 The incumbent is required to effectively offer loan related products such as GAP, IWS, Credit Life &amp; Disability Insurance in addition to VyStar Investment Services, VyStar Real Estate Services, other Savings Accounts, Checking Accounts, Money Market Accounts, IRA accounts, CDs, etc. based on our members&rsquo; needs. The incumbent is also required to offer loan products, such as auto loans, credit cards, large luxury items and mortgage products, which may be referred to the more experienced Call Center Member Relationship Specialist team.
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 The incumbent is expected to attain a firm knowledge of VyStar&rsquo;s products and services in addition to policies and procedures to effectively offer products based on our members&rsquo; needs. The incumbent is expected to adhere to the Standards of Excellence and behaviors associated with VyStar Excellence. Thus, the incumbent must exhibit courteous and professional telephone etiquette in all member contacts while conducting effective fact finding to understand the member&rsquo;s needs and issues and making independent and appropriate decisions in resolving members&rsquo; problems as well as in offering appropriate products. The incumbent must maintain confidentiality and integrity of information related to all member accounts.
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 The incumbent is also expected to attain proficiency in all available tools.
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 The incumbent in this position is to attain knowledge of Regulation CC, Regulation D, Regulation B and Regulation Z, Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Currency Transaction Report (CTR), etc.
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 If the incumbent is trained for originating loans, the incumbent is expected to offer loans whenever appropriate based on members&rsquo; needs and properly document credit applications and to process them in a timely manner.
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 The incumbent must provide the same professional and quality service to employees in other departments, other businesses and financial institutions based on the VyStar Excellence concept when working to resolve member problems.
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 The incumbent is accountable for departmental standards for productivity, quality of service, and schedule adherence, unscheduled leave occurrences, and late log-ins.
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 The incumbent must be familiarized with call recording technology in order to review calls rated by Quality Assurance representatives. Also, the incumbent is to learn how to review work schedules and to request vacation/sick leave request online through the Workforce Management system as well as to be familiar with the e-Time system.
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 Performs all other duties as assigned.
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 All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
 
 
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 Responsibilities
 
 
 
 Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:
 
 
 <ul>
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 Focus - Focus your full attention by carefully listening to and observing client or member.
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 Connect - Consistently be friendly and approachable. Demonstrate your care.
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 Understand - Listen empathetically and ask questions (70%/30% rule).
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 Counsel - Recommend solutions based on your member&rsquo;s needs and objectives.
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 Advance - Ensure that member&rsquo;s expectations were exceeded.
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 Verify necessary follow-up actions.
 
 
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 Qualifications
 
 
 
 
 EXPERIENCE
 
 
 
 A minimum of one year experience in a position of direct member/customer contact in financial institutions, especially in a call center environment, is preferred
 
 
 
 EDUCATION
 
 
 
 The minimum formal education required is a high school diploma or its equivalent.
 
 
 
 Knowledge, Skills, &amp; Abilities
 
 
 
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 The candidate for this position must have a personality that enjoys talking to members on the phone. Must possess excellent listening and comprehension skills with proper telephone etiquette. Having sales experience in the financial environment is preferred.
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 Also, having prior exposure to the lending process, familiarity with analyzing credit reports and exposure to interest computation methods is preferred.
 </li>
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 Must have excellent verbal, written communication and telephone skills.
 </li>
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 Must have accurate data entry skills and be proficient in PC skills including Microsoft Word, Outlook, Internet access, etc.
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 Must be able to communicate necessary information clearly.
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 Must be professional in appearance and attitude.
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 The candidate for this position may be tested for their effectiveness for providing excellent member service through the telephone, chat room and email during the hiring process.
 
 
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 </ul>
 
 DISCLAIMERS AND WORK ENVIRONMENT
 
 
 
 Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all-encompassing and are subject to change at any time by management.
 
 
 The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
 
 As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
 
 
 
 VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
 
 
 
 
 No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
 
 
 
 Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
 
 
 Thank you again for your interest in this position!
 
 
 
 VyStar Credit Union Human Resources
 
</div>

Contact Center Member Service Specialist (Location: Jacksonville, FL)

COVANTAGE CREDIT UNION

<div>Are you a compassionate and service-oriented individual looking to make a positive impact in your community while growing your career? Join our team as a Full-Time Member Service Representative at our Shawano branch. As the face of our credit union, you&rsquo;ll build strong relationships with members while assisting with everything from opening accounts to applying for loans. We offer hands-on experience, ongoing training, and opportunities for professional growth within an organization committed to supporting both its members and employees.

CoVantage invests in our team members! The pay for this role is $19.00-27.36 per hour. Your starting pay rate will be based on your related experience and qualifications. You&rsquo;ll also be eligible for the equivalent of an additional $16.00 per hour in benefits. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.
<ul><li>Based on an individual earning $18.25 per hour, electing specific benefit packages, and achieving full bonus.</li></ul>

Job Duties
<ul>
<li>Assists members in opening new accounts, processing transactions, applying for loans, and providing accurate information on various financial products and services</li>
<li>Demonstrates efficiency and professionalism to members by providing warm, welcoming, and personalized service to every member who visits or contacts the credit union</li>
<li>Provides members with information regarding credit union products and services and refers the member to the appropriate person or department if unable to provide the member with information requested</li>
<li>Understands and assesses members' financial needs to educate on and offer suitable products and services that align with their goals</li>
<li>Collaborates with other team members and departments to achieve organizational goals and maintain a positive and supportive work environment</li>
<li>Participates in community events and outreach programs to promote financial literacy and cultivate strong ties with local residents and organizations</li>
</ul>
This individual will work a varied schedule including working multiple Saturdays per month.

Qualifications
<ul>
<li>High school diploma or equivalent</li>
<li>Minimum 1 years' experience working in a financial institution or service or sales related capacity or Associate's Degree</li>
<li>Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis</li>
<li>Exhibits above average performance accuracy, productivity, and member service</li>
<li>Is punctual and maintains a neat, professional appearance and demonstrates proper business telephone etiquette</li>
<li>Working knowledge of software programs such as Microsoft Office and Windows programs</li>
<li>Detailed knowledge of the credit union and its services</li>
<li>Bilingual fluency preferred, but not required</li></ul> 
 
Branch Hours: Monday-Friday: 8:30 am to 5:00 pm, Saturday: 8:30 am to Noon
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Member Service Representative

Community Credit Union of Florida

<div>Member Service Representative
The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, &ldquo;Always improve the financial well-being of our members and make a positive difference in the communities we serve,&rdquo; by delivering outstanding service to both internal and external members. A key element of excellent service is to identify the financial needs of each member and recommend an appropriate credit union solution. The Member Service Representative is responsible for providing assistance to members and support for other related branch activities and services. The incumbent is responsible for providing outstanding professional service while answering all member inquiries by providing frontline coverage that may include opening, processing, maintaining and closing all types of accounts, products, and services and performing the associated clerical functions; assisting members with their selection of products and services; educating members on the benefits of the products offered by the credit union and conducting oneself in a professional, friendly manner with an emphasis on member education and quality of service. The Member Service Representative has no lending authority. Incumbent may be required to work at different branches at different times and must be willing to rotate between locations as needed.
Community Credit Union of Florida is an Equal Opportunity Employer (EEO) and supports a drug-free workplace.<ul><li>
Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.</li><li>
Delivers service to both internal and external members that is in alignment with the credit union&rsquo;s Service Promises and meets all established service goals.</li><li>
Abides by CCU&rsquo;s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual&rsquo;s needs. Promotes teamwork, respects the opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.</li><li>
Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.</li><li>
Assists members with the selection of various accounts, products, and financial services available from the credit union.</li><li>
Responsible for serving members and responding to member inquiries and problems, performing transactions and other services in a professional, timely, and accurate manner. Follows up on inquiries with informational materials and/or phone contact, investigates and corrects errors, and resolves problems or other issues.</li><li>
Interviews members to determine whether they meet the criteria for the products or services requested, establishes proper identification, and determines the need and extent of reference investigation. Makes decisions regarding the opening of new accounts, prepares all documents and items about accounts, and processes them according to policy and procedure.</li><li>
Performs the following activities as needed or required: obtains credit reports, verifications of employment/income, completes fraud claims, safe deposit duties including opening accounts, controlling access, assisting members, and processing affiliated reports, funds transfers, orders for checks and deposit slips, various loan and teller transactions, and file maintenance as needed.</li><li>
Provides service to members or prospective members seeking consumer loans, which may include but are not limited to: installment, commercial, credit card, signature, etc. Operates with the assistance of members of management or senior lending staff regarding processing, reviewing, approving, or denying any loan applications, and subsequently reviewing with management or senior lending staff, before notifying the member.</li><li>
Administers approved loans, establishes relevant files, and obtains pertinent information or reports as required. Ensures loan activities are completed in a timely fashion and follows the established policies and practices of the credit union.</li><li>
Assists with telephone support by responding to member inquiries and problems in a professional, timely manner; follows up on inquiries with informational materials and/or phone contact, investigates and corrects errors, resolves problems or other issues, and helps members to utilize electronic delivery channels for convenience.</li><li>
Responsible for completing secondary marketing activities and outbound calls as outlined in the secondary marketing procedures promptly. Responsible for logging on to the phone system daily to relieve overflow from the Member Service Center to improve the quality of service to the members.</li><li>
Maintains files, copies, and faxes documents, and orders and distributes supplies if needed.</li><li>
Follows policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.</li><li>
Performs other related service duties and special projects as assigned.</li></ul><h1 class="jobSectionHeader"> 
ENVIRONMENT AND PHYSICAL ACTIVITY</h1>
The environment for this position is an open, non-confined office-type setting that is clean and comfortable, where the incumbent is free to move about at will. It may include some minor annoyances such as noise, odors, and drafts.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to spend time writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting for long periods of time (up to 8 hours), pulling, walking, standing, squatting, kneeling, and reaching.
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, calculator, computer terminal, personal computer, and related printers.
MENTAL DEMANDS
The incumbent in this position must be able to read documents or instruments, perform detailed work, problem-solve, reason, have strong math, verbal, and written communication skills, and be capable of effectively handling stress, multiple concurrent tasks, and constant interruptions.<h1 class="jobSectionHeader">
POSITION REQUIREMENTS</h1>
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.<ul><li>
High school diploma or general education degree (GED), up to two (2) years of related experience and/or training, or the equivalent combination of education and experience. Work-related experience should consist of a customer service background. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry-related.</li><li>
Possesses a thorough knowledge of credit union policies, rates, and the documents and disclosures necessary to ensure compliance and consistency with current regulations.</li><li>
Basic experience and knowledge of operational activities, terminology, products and services, related state and federal compliance regulations, and operational policies.</li><li>
Basic skills in computer terminal and personal computer operation; word processing, spreadsheet, and software programs. Intermediate typing skills to meet the production needs of the position.</li><li>
Basic math skills; calculate interest and balance accounts, add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals; locate routine mathematical errors; count currency, coin, and negotiable instruments promptly.</li><li>
Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to members and employees.</li><li>
Effective organizational and time management skills, and the ability to handle simple problems in nature requiring some analysis or research to determine the best solution.</li><li>
Must be a team player, but also able to work alone and self-manage. Multi-tasking and attention to detail are critical in this role.</li></ul>
The incumbent must be able to perform in this position safely, without endangering the health or safety of the individual or others. 
Management reserves the right to change this position description at any time according to business needs.</div>

Erie Federal Credit Union

<div>GENERAL SUMMARY
Serve as a liaison between the member and the credit union. Responsible for providing account information by phone or in person, opening new accounts, and providing information on the full range of credit union products and services. Resolve members' issues and professionally handle the members' daily credit union needs. Provide a variety of transactional services to members. Observe and monitor facility security, including perimeter, via interior and exterior surveillance systems as provided.<h1 class="jobSectionHeader">
ESSENTIAL FUNCTIONS</h1><ul><li>
Greet and welcome members and visitors to the credit union in a professional manner. Represent credit union to members in a courteous manner following the credit union's Member Service Standards and provide prompt, efficient, and accurate service during each member interaction.</li><li>
Respond to and resolve members' requests, discrepancies, problems, and complaints. This may involve research and communication with other employees from other departments.</li><li>
Meet with existing and new members, both personal and business, to discuss; cross-sell; and/or open the full range of products and services offered by the Credit Union according to Credit Union policy and procedures.</li><li>
Send adverse action notice for denied accounts.</li><li>
Provide information about the various products and services to new members, existing members and potential members.</li><li>
Process requests from members for transfers of shares, check withdrawals, address changes, statement copies and other requests received from members.</li><li>
Assist members in reconciling their accounts.</li><li>
Accept and process stop payment requests.</li><li>
Gather information for ATM/Debit Card and ACH fraud. Complete reports and send to appropriated departments for processing.</li><li>
Assist members on matters involving direct deposit, payroll deduction, and electronic transaction; complete required forms and forward to proper department.</li><li>
Process new and renewal of certificates of deposits (CDs) and Individual Retirement Accounts (IRAs) according to credit union policy and procedures.</li><li>
Process IRA withdrawals, deposits, change requests, etc. according to credit union policy and procedures.</li><li>
Close accounts per member's request.</li><li>
Process Savings Bonds and Foreign currency orders/redemptions.</li><li>
Sell Gift Cards and Travel Cards, event tickets (maintaining and balancing the ticket and candy supply and funds.)</li><li>
Process outgoing and incoming wire transaction requests.</li><li>
Answer phones and assist members with transactions and questions.</li><li>
Initiate and complete necessary processing on accounts for deceased members.</li><li>
Float to other branches as MSR when needed as well as assist Support Center when necessary.</li><li>
Use Synapsys for functions and procedures set by the credit union.</li><li>
Maintain current knowledge of and compliance with all Credit Union policies and procedures, including compliance with the Bank Secrecy Act and all federal laws and regulations as set forth by the NCUA and other regulatory agencies.</li><li>
Observe and monitor facility security via interior and exterior surveillance systems and report any suspicious activity to Branch Manager and/or Branch Operations immediately.</li><li>
Maintain proper log of all visitors to facility according to Erie Federal Credit Union Physical Security Guidelines Policy.</li><li>
Sort and/or deliver all mail and packages delivered to facility.</li></ul> 
NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary.<h1 class="jobSectionHeader">
JOB SPECIFICATIONS</h1><ul><li>
Requires professional, well-developed interpersonal skills for communicating with members and coworkers.</li><li>
Requires knowledge of Credit Union products, services, policies and procedures.</li><li>
Requires completion of high school education.</li><li>
Requires previous work experience in a member/customer service, teller or related position. Financial institution experience is preferred.</li><li>
Requires intermediate mathematical skills (concepts and calculations involving decimals, fractions, percentages, etc.)</li><li>
Requires PC proficiency and knowledge of Office Suite.</li></ul> 
PHYSICAL REQUIREMENTS
Sitting = Frequent Crawling = Occasional 
Standing = Frequent Climbing = Occasional 
Walking = Frequent Balancing = Occasional 
Driving an automobile = Occasional Reaching Overhead =Occasional 
Lifting/Carrying = Occasional Reaching Forward = Occasional
 
 Amount of Weight = 15 to 25 lbs. Kneeling = Occasional 
Squatting = Occasional Push/Pull = Occasional 
Bending = Occasional Twisting = Occasional
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.</div>

First Credit Union

<div>External candidates, please use the following link to apply: https://www.paycomonline.net/v4/ats/web.php/portal/2CDF214108C880FA17A213F5B114EEDC/jobs/315958
AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2025!
Do you have a passion for helping others? Do you enjoy making a difference? Do you want to work with awesome co-workers? If you answered yes &ndash; we might be a good fit for you!
We are proud of our history! Since 1929, we have been dedicated to delivering quality products and services that help our members achieve financial success. We&rsquo;ve been committed to helping people do cool things like establish credit, finance their first car and even learn how to balance a checkbook for a really long time &ndash; well, since 1929 anyway. How cool is that? We&rsquo;re proud that we are Arizona&rsquo;s FIRST credit union and we&rsquo;re still as dedicated to delivering quality products and services to our members now as we were back then. Our commitment to creating a &ldquo;People Helping People&rdquo; culture is as strong as ever.
We are looking for people who enjoy helping others, building relationships, crave a culture of mutual support and want to strengthen our team with their unique qualities. Become part of the First Credit Union team by applying for our Call Center/Member Service Representative opportunity in Chandler.
Summary/Objective 
Perform a wide range of transactional duties to serve members (in person, online, by phone). Build new and maintain existing member relationships that result in optimal member experience. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking and credit account transactions in accordance with credit union policies and procedures. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive manner that supports our FIRST values.
Essential Functions 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Greet and welcome members to the credit union in a courteous, friendly, respectful, professional and timely manner, providing prompt, accurate and efficient member transactions.</li><li>
Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records. Assist with mail or email transactions as needed.</li><li>
Cash share drafts/checks and process withdrawals; pay out money after verification of Identification and member balances.</li><li>
Receive consumer loan, home loan and other payments, and ensure the payments match balances due and are accurate when posting to the computer. Generate member receipts.
</li><li>Post IRA contributions and withdrawals, open and/or close certificates of deposit. Opening IRA accounts, processing transfers and rollovers.</li><li>
May serve as Teller. Provide transactional member service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter transactions.</li><li>
Place holds on accounts for uncollected funds.</li><li>
Maintain an up-to-date and comprehensive knowledge on all credit union products and services along with comprehensive knowledge on all related policies, procedures, rules and regulations, including robbery procedures.</li><li>
Promote, explain, refer and cross-sell other credit union services such as electronic services, credit and debit cards, accounts and loans.</li><li>
Outbound contact with existing members for follow-up, cross sell opportunities, offers and campaigns.</li><li>
Opening membership accounts and additional shares. Correct processing of maintenance on existing accounts (name, address, beneficiary and any other ownership changes). Properly close accounts by member request or beneficiary purposes.</li><li>
Interview members for loan applications. Accurately collect information in order to process and fund all loan types (secured and unsecured).
</li><li>Comply with NMLS registry and training to offer home equity loan products.</li><li>
Knowledge to complete account and loan documentation. May include serving as Notary Public.</li><li>
Scan daily work, perform such other teller functions that might be needed from time to time, and assist others to complete tasks and work assignments.</li><li>
Assist tellers and newer staff members as a resource for member solutions.</li><li>
Troubleshoot and resolve member concerns.</li><li>
Ensure compliance with all internal controls and established policies and procedures.</li><li>
Complete required training curriculum as identified by management and/or Organizational Development.</li><li>
Comply with the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).</li><li>
Occasionally, the representative will be asked to work at a different location, if a different branch needs coverage.</li></ul>
Competencies<ul><li>
Superb member service orientation.</li><li>
Strong numeric ability.
</li><li>Accuracy and attention to detail.</li><li>
Computer proficiency.
</li><li>Stress management/composure.</li><li>
Good listening and communication skills.</li><li>
Honesty and integrity.</li><li>
Teamwork.</li></ul>
Work Environment 
This job operates in a branch or office setting. This role routinely uses standard office equipment such as computers, software, phones, photocopiers, recyclers, ATMs, filing cabinets, multi-function machines and video. Physical presence in the office and/or branch setting is required.
Physical Demands 
This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping or standing as necessary.
Position Type/Expected Hours of Work 
Ability to work flexible schedule Monday through Friday, 7:45 a.m. to 6:30 p.m.
Travel 
Periodic travel to other FCU locations may be required.
Required Education and Experience<ul><li>
High school diploma or equivalent.
</li><li>One year related experience and/or training; or equivalent combination of education and experience.</li></ul>
Preferred Education and Experience
<ul><li>Previous cash handling experience.
</li><li>Previous experience with a credit union highly desirable.</li></ul>
Additional Eligibility Qualifications<ul><li>
Multi-lingual capabilities to include Spanish are a plus.</li></ul>
Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>

Member Service Rep.

Planet Fitness

<div><div><div>Job Summary</div>
<div>The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.</div><div> 
</div>
<div>Essential Duties and Responsibilities</div>
<ul><li>Greet members, prospective members and guests, providing exceptional customer service.</li>
<li>Handle all front desk related activities including:<ul>
<li>Answer phones in a friendly manner and assist callers with a variety of questions.</li>
<li>Check members into the system.</li>
<li>New member sign-up.</li>
<li>Take prospective members on tours.</li>
</ul></li><li>Facilitate needed updates to member&rsquo;s accounts.</li>
<li>Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.</li>
<li>Assist in maintaining the neatness and cleanliness of the club.</li>
</ul><div>Qualifications/Requirements</div>
<ul><li>Customer service background preferred.</li>
<li>Basic computer proficiency.</li>
<li>A passion for fitness and health.</li>
<li>Upbeat and positive attitude!</li>
<li>Punctuality and reliability is a must.</li>
<li>Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member&rsquo;s expectations.</li>
<li>Strong listener with the ability to empathize and problem solve.</li>
<li>Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li>
<li>High School diploma/GED equivalent required.</li>
<li>Must be 18 years of age or older.</li>
</ul><div>Physical Demands</div>
<ul><li>Continual standing and walking during shift.</li>
<li>Continual talking in person or on the phone during shift.</li>
<li>Must be able to occassionally lift up to 50 lbs.</li>
</ul>
</div>Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.</div>

Member Services Representative 2pm-10pm

Search 10000+ Member service specialist jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 member service specialist jobs Near Me

Contact Center Member Service Specialist (Location: Jacksonville, FL)

Member Service Representative

Member Service Representative

Member Service Representative

Member Service Representative

Member Service Rep.

Member Services Representative 2pm-10pm