member service specialist

SELCO Community Credit Union

<div><div><div><div><div>Employment Type:
</div><div><b>Regular</b></div>
</div><div><div>Employment Status:
</div><div><b>Full-time with benefits</b></div>
</div><div><div>Job Category:
</div><div><b>Branch</b></div>
</div><div><div>Average weekly hours:
</div><div><b>40</b></div>
</div><div><div>FLSA Type:
</div><div><b>Non-Exempt</b></div>
</div><div><div>Required Schedule Availability:
</div><div><b>Mon - Fri: 8:45am-6:15pm</b></div>
</div></div></div><div><h4 class="jobSectionHeader"><b>Work Location</b></h4><p>
This position is only eligible for in-branch work arrangements.</p><h4 class="jobSectionHeader"><b>
Compensation</b></h4><ul><li><b>
Base Salary</b>:<ul><li>
The full salary range for the Member Service Specialist position is $23.60 to $33.65 per hour, with new hires generally starting between $26.55 to $30.30 per hour, based on relevant knowledge, skills, education, and experience.</li><li><b>
Spanish-language differential</b>: Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.</li></ul></li><li><b>
Incentives</b>: This position is eligible for monthly incentives that range from $5.00 to $75.00, per sold product/service.</li><li><b>
Annual Incentive</b>: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year&rsquo;s strategic business goals. This incentive is calculated using the team member&rsquo;s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).</li></ul><h4 class="jobSectionHeader"><b>
Benefits</b></h4><p>
Our team&rsquo;s well-being is a priority, and we&rsquo;re proud to offer a comprehensive and holistic benefits package for team members and their families.</p><ul><li>
Medical, dental, vision, long-term disability, and life insurance</li><li>
401(k) retirement plan (with guaranteed employer contributions)</li><li>
Paid time off for personal and volunteer hours, as well as 10 paid holidays per year</li><li>
Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.</li></ul><p></p><h4 class="jobSectionHeader"><b><br>
Position Overview</b></h4><p>
The Member Service Specialist provides an exceptional service experience for SELCO Community Credit Union&rsquo;s members, team members, and guests.</p><h4 class="jobSectionHeader"><b>
SELCO Core Essential Functions</b></h4><ul><li>
Demonstrate adaptability and leadership skills, and uphold SELCO&rsquo;s Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.</li><li>
Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.</li><li>
Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.</li><li>
Consistently achieve individual performance goals and contribute to department and organizational objectives.</li><li>
Represent SELCO with a high level of integrity and professionalism.</li><li>
Adapt to and support change to accomplish SELCO&rsquo;s goals and objectives.</li><li>
Actively participate in and/or lead required meetings and trainings.</li><li>
Perform other duties as assigned.</li></ul><h4 class="jobSectionHeader"><b>
Position-specific Essential Functions</b></h4><ul><li>
Provide member service and perform duties with a very high level of accuracy and efficiency to elevate the member service experience, minimize the need to redirect members to others, and help guide them when redirecting is needed while maintaining alignment with service expectations, instructions, policies and procedures including:<ul><li>
a. Build and develop member relationships by asking open-ended questions and identifying member needs.</li><li>
b. Routine teller services i.e., counting and documenting cash, posting transactions, etc.</li><li>
c. Complex teller services i.e., GL entries, vault balancing, etc.</li><li>
d. Basic member service i.e., processing ACH, card, wire, and account change requests.</li><li>
e. Complex member services i.e., account opening, research, and problem resolution.</li><li>
f. Answer incoming calls and assist with specific inquiries.</li><li>
g. Basic loan services i.e., loan signing and disbursement.</li><li>
h. Complex loan services i.e. conduct loan interviews, gather information and documentation, submit requests to underwriting, communicate with members, coordinate signing, and follow up as needed.</li></ul></li><li>
Assist team members and other departments, as needed.</li><li>
Promptly resolve exceptions identified through quality control audits and initiate steps to reduce future exceptions.</li><li>
Demonstrate initiative to help protect the member and SELCO from losses by detecting errors and taking action to prevent fraud.
</li></ul><h4 class="jobSectionHeader"><b>Skills and Abilities</b></h4><p>
The position requires:</p><ul><li>
Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.</li><li>
Ability to discover member needs to effectively cross-sell SELCO&rsquo;s products and services.</li><li>
Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing).</li><li>
Basic math and cash handling skills.</li><li>
Strong computer and software skills, including Microsoft Office 365 applications.</li><li>
Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.</li><li>
Strong interpersonal skills with the ability to work collaboratively with others.</li><li>
Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.</li><li>
Strong problem resolution and problem prevention skills.</li><li>
Willingness and ability to receive, give, and apply coaching and feedback.</li><li>
Ability to work accurately with close attention to detail.</li><li>
Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.</li><li>
Ability to maintain confidentiality of sensitive information.</li><li>
Work ethic that includes dependability, punctuality, and a professional appearance and demeanor.</li><li>
Ability to perform and complete tasks despite background noise and interruptions.</li></ul><h4 class="jobSectionHeader"><b>
Education and Experience</b></h4><ul><li>
High school diploma or equivalent; and</li><li>
At least one (1) year of customer service or sales experience; and</li><li>
Must maintain active federal registration with Nationwide Mortgage Licensing System; and</li><li>
Must be bondable.</li></ul><h4 class="jobSectionHeader"><b>
Physical Demands</b></h4><p>
While performing the job duties, approximately 80% of the time is spent stationery, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 25 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.</p><h4 class="jobSectionHeader"><b>
Interaction and Work Environment</b></h4><p>
Reports to: Branch Supervisor, Assistant Branch Manager, Branch Manager, Senior Branch Manager</p><p>
Work areas are inside in a climate-controlled environment with background noise.</p><h4 class="jobSectionHeader"><b>
Material and Equipment Used</b></h4><p>
Computer, phone, scanner, copier, fax machine, web camera, black light, calculator/ten-key, card embosser, cash dispensers/recyclers, coin machine, currency counter, drive-up equipment, security equipment, tablet, and general office supplies</p><h4 class="jobSectionHeader"><b>
Acknowledgement</b></h4><p>
I have received and reviewed a copy of the Member Service Specialist job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.</p></div></div><p></p>

Member Service Specialist

Vibe Credit Union

<div><div><b><i>Our Purpose</i></b></div>
<div>At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!<br>
<br>
<b><i>Your Role: Member Service Specialist III</i></b><br>
As a Member Service Specialist III, you will serve as a trusted financial partner to our members by delivering a full range of member services. You&rsquo;ll support account opening and maintenance, certificates, lending, and product solutions&mdash;while building strong relationships that help members reach their financial goal. This role blends service excellence, consultative sales, and operational expertise. You&rsquo;ll also provide support to teammates, assist with complex needs, and serve as a knowledgeable resource within the branch.</div>
<div><br>
<b><i>What You&rsquo;ll Do:</i></b></div>
<ul><li>Serve Members with Excellence: Communicate the benefits of Vibe&rsquo;s full suite of products and services, tailoring recommendations to meet individual member needs.</li>
<li>Build Relationships: Develop strong rapport with members to proactively promote and cross‑sell relevant products and services.</li>
<li>Support Accounts &amp; Products: Open and maintain accounts, manage CDs and IRAs, and assist with a wide range of lending products.</li>
<li>Resolve Needs: Address member inquiries with professionalism and provide effective, member‑focused solutions.</li>
<li>Process Lending: Handle the processing, evaluation, and disbursement of loan applications accurately and efficiently.</li>
<li>Provide Additional Services: Offer notary and signature guarantee services with integrity and reliability.</li>
<li>Support the Team: Assist colleagues across the branch and credit union as needed to ensure smooth operations and exceptional service.</li>
<li>Provide Branch Coverage: Perform basic teller transactions and serve as backup coverage when necessary.</li>
<li>Stay Flexible: Maintain a work schedule aligned with branch needs and adapt to changes as required.</li>
<li>Ensure Compliance: Follow BSA, AML, CIP, and CDD policies and procedures daily to remain compliant with all regulations.</li>
<li>Perform Other Duties: Complete special projects or assignments as needed to support branch and organizational success.</li>
<li>Meet all established Sales and Service Goals.</li>
</ul><div><b><i>What We&rsquo;re Looking For:</i></b></div>
<div><br>
<b>Education &amp; Experience:</b></div>
<ul><li>High school diploma or equivalent required</li>
<li>Prior customer or member service experience preferred</li>
<li>Familiarity with lending practices is a plus</li>
</ul><div><b>Skills &amp; Abilities:</b></div>
<ul><li>Strong customer service and consultative sales skills</li>
<li>Ability to multitask and manage competing priorities effectively</li>
<li>Clear, professional, and positive communication style</li>
<li>Strong attention to detail and accuracy</li>
<li>Ability to prepare routine reports and written correspondence</li>
<li>Team‑oriented mindset with a willingness to support others</li>
</ul>
<div><br>
<b><i>Why You&rsquo;ll Love It Here:</i></b></div>
<ul><li>You&rsquo;ll play a meaningful role in helping members navigate important financial decisions.</li>
<li>You&rsquo;ll have opportunities to grow your expertise in lending, service, and relationship‑building.</li>
<li>You&rsquo;ll work in a supportive, inclusive environment that values collaboration and development.</li>
<li>You&rsquo;ll be part of a mission‑driven organization focused on elevating community and creating opportunity every day.</li>
</ul><div><b><i>Physical Requirements</i></b><br>
The physical demands described represent those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.<br>
While performing this role, the employee may be required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.</div></div>

Member Service Specialist III

America's Credit Union

<div><h2 class="jobSectionHeader"><div><b>ACU is on the hunt for a dynamic and driven </b><b><i>Member Service Specialist III (MSSIIII) </i></b><b>to join our exceptional team, you'll have the opportunity to work in all thirteen branches of our credit union. So if you're ready to make a real impact on people's lives, keep reading, because this could be the start of something extraordinary&hellip;</b></div></h2><p>
</p><div><div><b>What you'll do:</b></div></div><ul><li><div>
Help credit union members with transactions in a friendly way</div></li><li><div>
Handle various transactions and providing expert guidance to our members</div></li><li><div>
Become the go-to expert on teller transaction codes and check cashing</div></li><li><div>
Manage accounts with the utmost attention to detail</div></li><li><div>
Take charge of issuing, reissuing, or hot carding ATM cards/Visa Debit cards</div></li><li><div>
Assist members with any issues related to unauthorized use of ATM/Visa debit cards</div></li><li><div>
Balance daily transactions and cash totals with accuracy, efficiency, and timeliness</div></li><li><div>
Showcase effective oral and written communication with all credit union employees
</div></li><li><div>Attend monthly staff meetings and actively participating in assigned training sessions</div></li></ul><p>
</p><div><div><b>Branch Hours</b></div></div><div><div><b>
Monday - Friday: 9:00am - 5:30pm</b></div></div><div><div><b>
Saturday- 10:00am-2:00pm</b></div></div><p>
</p><p></p><div><div><b>The pay range:</b></div></div><div><div>
$22.67 - $33.57.
</div></div><div><div>Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. <b>The target hiring range for this role is $22.67-$27.98.</b></div></div><p>
</p><div><div><b>What you need:</b></div></div><ul><li><div>
High school diploma or equivalent</div></li><li><div>
One to two years of financial institution experience</div></li><li><div>
Must be bondable to pass a background and credit check</div></li></ul><p>
</p><div><div><b>What you'll bring:</b></div></div><ul><li><div>
One to two years of financial institution experience &ndash; handling loans and new accounts!</div></li><li><div>
Quick and accurate computer skills
</div></li><li><div>Friendly and great with people &ndash; you'll make members feel welcome</div></li><li><div>
Problem-solving skills</div></li><li><div>
Good at writing and talking
</div></li><li><div>Motivated and organized &ndash; you'll rock under pressure</div></li></ul><p>
</p><div><div><b>What we offer:</b></div></div><ul><li><div>
Generous PTO (Paid Time Off)</div></li><li><div>
11 Paid holidays</div></li><li><div>
Paid Bereavement Leave</div></li><li><div>
Paid Jury Duty leave</div></li><li><div>
Training and advancement opportunities</div></li><li><div>
401k with match up to 6%</div></li><li><div>
Mortgage discounts</div></li><li><div>
Paid volunteering at ACU sponsored events</div></li><li><div>
Bonus opportunities</div></li><li><div>
Company paid long term disability and life insurance</div></li><li><div>
Full Medical, Vision and Dental benefits</div></li><li><div>
Annual employee event for all staff and their families</div></li><li><div>
Employee Assistant Program (EAP)</div></li><li><div>
and more!</div></li></ul><p>
</p><div><div><b>Grow with us:</b></div></div><div><div>
We'll help you grow with awesome training programs:</div></div><ul><li><div>
Teller Essentials (complete within 30 days) &ndash; get those basics down!</div></li><li><div>
Product Fitness (within 6 months) &ndash; unleash your selling powers!</div></li><li><div>
MSR Advance Program (within 1 year) &ndash; master member service!</div></li><li><div>
BAI training courses &ndash; become a banking champ!</div></li></ul><p>
</p><div><div><b>ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.</b></div></div><div><div><b>
Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.</b></div></div></div><p></p>

Westreet credit union

<div><p>Welcome! We are excited that you are interested in a career with WeStreet Credit Union. Our credit union is rich in history, loyal membership, and community presence. Behind the scenes, we&rsquo;re an impactful alliance of sound business practices, visionaries, innovation, and sustainability. We are eager to be partners with upwardly mobile individuals willing to exercise our core values, demonstrate initiative, and further personal and professional goals. We are upholding our <b><i>good</i></b><b>,</b> on the road to our <b><i>great</i></b>, and seeking the <b><i>best</i></b> people to join our journey. If you&rsquo;re ready to push our good, drive our great, and be your best, allow us to present you with an opportunity.</p>
<p>
The Member Service Specialist is the face of the credit union to our members. This role is responsible for introducing members to new products, services and consumer loans and performing paying and receiving transactions, service and maintenance on existing accounts.</p>
<p><b>
PRIMARY RESPONSIBILITIES</b></p>
<ul>
<li>Embody the Credit Union&rsquo;s core values of Trust, Integrity, Teamwork and Making a Difference and model these values in all daily activity.</li>
<li>Use consultative selling techniques to analyze and provide solutions for members' financial needs and to make sales referrals to specialized areas of the credit union based on perceived and unperceived need.</li>
<li>Proactively makes outbound sales calls to inform members about a wide variety of financial services solutions that will meet their needs and deepen the member experience and relationship.</li>
<li>Open new membership accounts and business accounts. Make member directed modifications to accounts and perform paying and receiving transactions on members account.</li>
<li>When needed, represent the credit union at community events and be available to local businesses within the community when asked to do so.</li>
<li>Have strong knowledge of consumer and small business deposit accounts including compliance and regulatory requirements.</li>
<li>Have strong knowledge of consumer lending products (including home equity) including experience with reading, understanding, and interpreting credit reports.</li>
<li>Present a professional image in dress, speech, behavior, and attitude to create a positive first impression.</li>
<li>Work well under pressure and meet deadlines as expected.</li>
<li>Complete other projects and/or responsibilities as added at manager's discretion.</li>
<li>Comply with applicable laws and regulations, including but not limited to: OSHA, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.</li>
</ul>
<div><p>To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>
EDUCATION AND EXPERIENCE</b></p>
<ul>
<li>High school diploma or GED.</li>
<li>Must be a motivated, self-starter.</li>
<li>Experience meeting productivity goals while maintaining a passion for service, attention to detail, and effectively cross-selling credit union financial products.</li>
<li>Must have a minimum of two+ years retail sales and/or customer service experience.</li>
<li>Financial services experience preferred.</li>
<li>Previous teller and member service specialist and/or personal banker experience.</li>
<li>Bilingual skills are a plus, but not required.</li>
</ul>
<p><b>SKILLS AND COMPETENCIES</b></p>
<ul>
<li>Able to cross-sell members and potential members on credit union products and services.</li>
<li>Excellent communication, customer service, and interpersonal skills.</li>
<li>Able to demonstrate tact and professionalism in representing WeStreet with members.</li>
<li>Strong attention to detail.</li>
<li>Effectively follow-up and respond to common inquiries and issues from members.</li>
<li>Ability to work with mathematical concepts in practical situations.</li>
<li>Ability to use a computer keyboard and ten-key machine.</li></ul></div></div>

Member Service Specialist - Downtown

Summit Federal Credit Union

<div><p><b>STATUS: </b><b>Full Time </b>/ Non-Exempt
</p><p><b>REPORTS TO:</b> Branch Manager</p><p><b>
LOCATION: Delaware Hertel Branch</b>
</p><p><b>HOURS:</b> 37.50 hours per week</p><p><b>
COMPENSATION: </b>The starting hourly wage for this position is expected to be between $23.50-$24.00 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.</p><p><b>
SCHEDULE*:</b> Monday 8:30 &ndash; 4:15 / Tuesday 8:30 &ndash; 4:15 / Wednesday 9:30 &ndash; 4:15 / Thursday 8:30 &ndash; 5:15 / Friday 8:30 &ndash; 6:15 / Saturday 8:30 &ndash; 1:15</p><ul><li><i>Must be available to work 2-3 Saturdays per month, with day off during the week.</i></li></ul><div></div><div><b><br>
Position Overview</b></div><div></div><div><br>
The primary function of the <b>Senior Member Service Specialist (Sr. MSS)</b> is to uncover members&rsquo; needs and make appropriate and timely suggestions of products and services to members. This is performed in person, as well as over the telephone. The Sr. MSS must be well versed in all branches operational procedures related to The Summit. It is essential that the Sr. MSS provides members with accurate information on the credit union&rsquo;s products and services and responds to any questions, concerns, and/or complaints, in an effective and professional manner.</div><div></div><div><b><br>
Essential Functions</b></div><ul><li>
Display excellent interpersonal and telephone skills being able to interact professionally and effectively with members face to face and over the telephone.</li><li>
Promote and cross-sell credit union products and services that best suit our members&rsquo; needs.</li><li>
Meet sales goals as determined by management.</li><li>
Initiate contact with members to discuss unaddressed needs.</li><li>
Ask for business referrals from satisfied members.</li><li>
Develops member connections and increases member loyalty. Conducts new account follow-ups, utilizes cross-sell methods by creating opportunity, counseling members, etc.</li><li>
Process member transaction requests accurately and efficiently. Transactions at the Sr. Member Service desk include, but are not limited to, loan closing, new account/product opening, certificates, renewals, etc.</li><li>
Research and resolve member questions, problems and complaints by either telephone, written correspondence or in person.</li><li>
Ability to perform Head Teller Duties, such as directing daily activities of teller line (i.e., balancing, complete necessary logs).</li><li>
Maintain knowledge of daily operations of the ATM, including balancing, replenishment, and maintenance.</li><li>
Assist with the coordination of day-to-day operations of the branch in conjunction with the branch management.</li><li>
Assist staff in accurately completing monthly tracking reports.</li><li>
Assist in mentoring new Member Service Specialists.</li><li>
Responsible for balancing daily work.</li><li>
Adhere to credit union and departmental policies and procedures.</li><li>
Work flexible schedule and overtime as requested.</li><li>
Update and document information learned about members on the system.</li></ul><div></div><div><b><br>
Other</b></div><ul><li>
Recommend changes to products/services as a member advocate.</li><li>
Assume the responsibilities of Acting Branch Manager when directed by management.</li><li>
Notarize documents when needed.</li><li>
Participate in any special projects, as assigned by management.</li><li>
Assist others in various duties upon management's request.</li><li>
Work overtime when requested by management.</li><li>
Prepare workstation at the beginning of each day and ensure proper inventory of supplies throughout the day.</li></ul><div></div><div><b><br>
Qualifications</b></div><div><b><i>
Education/Experience:</i></b> An equivalent combination of the following:</div><ul><li>
High School Diploma/Equivalency required.</li><li>
Minimum two-three years&rsquo; prior Sr. Teller/MSS experience.</li><li>
Prior leadership experience.</li><li>
Excellent knowledge of credit union policies and procedures.</li></ul><div></div><div><b><i><br>
 Skills</i></b></div><ul><li>
Effective communication skills, including listening skills, to build relationships and member loyalty.</li><li>
Excellent interpersonal skills to create positive member experience.</li><li>
Ability to cross-sell products and services.</li><li>
Strong attention to detail and excellent organizational skills.</li><li>
Strong math and keyboarding skills.</li></ul><div></div><div><b><br>
Working Environment</b></div><ul><li>
Must be able to sit and or stand for extended periods of time.</li><li>
Occasional lifting required.</li></ul><div></div><div><b><br>
Licensure Requirements</b></div><div><ul><li>
In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute&rsquo;s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting.</li></ul></div><p><b><i>
EQUAL OPPORTUNITY EMPLOYER: </i></b><i>The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.</i></p><p></p><p><i><br>
Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.</i></p></div>

Senior Member Service Specialist I

American 1 Credit Union

<p></p><div><div><div><div><div><p><b>We are growing and looking for Personal Bankers/Member Service Specialist. Do you have experience with the following?</b></p><ul><li><b>
Looking out for the Financial Wellness of members by thoroughly reviewing their accounts and building personal relationships to retain membership.</b></li><li><b>
Opening new bank accounts such as checking, savings, IRA&rsquo;s.</b></li><li><b>
Opening new credit cards and analyzing credit reports</b></li><li><b>
Assisting with full lending needs such as analyzing loan requests, processing documentation, closing and funding the loan, follow up with the member and monitoring your queue.</b></li></ul><p><b>
If so, we invite you to consider a career at American 1 Credit Union! Below are more details before you decide to apply:</b></p><ul><li><b>
Location: On-site in, Brooklyn, MI,</b></li><li><b>
Position: Personal Banker/Member Service Specialist</b></li><li><b>
Wage: 21.13/hour</b></li><li><b>
Benefits start on day one: Health, Dental, Vision, Responsible Time Off</b></li><li><b>
All offers of employment are contingent upon background screens</b><b>.</b></li></ul><p>
The Member Service Specialist is responsible for delivering excellent member experience through a wide range of credit union transactions, including opening new memberships, lending, and more. The Member Service Specialist must maintain accurate records and follow all credit union processes, policies and procedures while serving the members. This position requires excellent communication skills to effectively engage and recognize the member&rsquo;s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Member Service Specialist works collaboratively with their branch team to assure that the member experience is superior, and goals are achieved.</p><p>
 <b>Essential Job Functions</b></p><ul><li><b>
Engaged Communication:</b> Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions.</li><li><b>
GREAT Service Standards:</b> Commitment to offering superior member experience while following all the GREAT service standards.</li><li><b>
Accurately Process Member Activity:</b> Service all new and existing accounts, including internal transfers, updating accounts accordingly, ordering/reorder of member checks, process stop payment requests, card inquiries, and troubleshooting. Process all levels of loan applications including auto, credit card, home equity, etc. Submit all loan and membership applications in a timely manner for audit and examination purposes.</li><li><b>
Focus on Purpose/Mission:</b> Focused on the credit union&rsquo;s purpose and mission statement of creating financial wellness in our community through everyday banking.</li><li><b>
Scorecard Accountability: </b>Cross-offer new checking, lending, and product protection to members that are consistent with individual and branch goals.</li><li><b>
Focused on Clear Member Communication: </b>Properly notify members of loan decisions, follow up on approved applications, prepare all necessary documents, and finalize loan and disbursement of funds. Provide our members with excellent service in person and by phone, answer general and specific account and loan inquiries, and other related Credit Union services and products. Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.</li><li><b>
Employee Culture:</b> Committed to supporting a culture that is inclusive for all.</li><li><b>
Core Process, Policy, and Procedure Review and Recommendations:</b> Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements.</li><li><b>
Community Advocate:</b> Serves as a representative of the credit union while in the community.</li><li><b>
Branch Support:</b> Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members. Assist teller line when needed, including processing members' deposits, withdrawals, loan payments, transfers initiated by phone or in person, and other miscellaneous member transactions efficiently and accurately.</li></ul><p>
 <b>Competencies Required</b></p><ul><li><b>
People Focused</b> <b>and Strong Communication</b>: Empathetically seek understanding of what members and team members require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.</li><li><b>
Achiever, Initiative, and Goal Driven:</b> The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Motivated to achieve goals<b>. </b>Measurable outcomes may include Sales, Growth, Retention, Productivity, Service level, Quality accuracy, Efficiency, Timeliness, Cost savings, etc. Committed to executing individual scorecard goals as well as achieving branch goals.</li><li><b>
Focused, Accuracy, and Attention to Detail: </b>Thoroughness and accuracy in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.</li><li><b>
Trustworthy, Reliability, and Confidentiality</b>: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Follows all core processes, policies, and procedures.</li><li><b>
Engaged and Collaborative</b>: The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect. Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members so as to anticipate problems and ensure the effectiveness of the institution.</li><li><b>
Humbly Confident and Inquisitive</b>: Committed to asking questions for clarification so that confidence is built in the member relationships. Admit when there is an opportunity for improvement and celebrate with the team when we win together.</li></ul><p><b>
Key Accountability Items:</b></p><ul><li>
Support and Collaborate with Branch Team</li><li>
Accuracy and completion of account and loan documentation</li><li>
Uphold GREAT service standards.</li><li>
Personal Scorecard Results</li><li>
High level of knowledge of all products and services</li></ul><p>
 <b>Requirements:</b></p><ul><li>
A minimum education of high school diploma or GED.</li><li>
Prior customer service and sales experience.</li><li>
Credit union or banking experience preferred but not required.</li></ul><p>
 <b>The Ideal Candidate:</b></p><ul><li>
Excellent verbal and written communication skills</li><li>
Working knowledge of PC applications such as Microsoft Office</li><li>
Ability to work independently or as a collaborative member of a team.</li><li>
Ability to direct other team members and coach others.</li><li>
Knowledge of credit union products, services, policies, core processes, and procedures.</li><li>
Ability to provide supervisory leadership of professional- and intermediate-level staff.</li><li>
Demonstrated member-focused strategy skills.</li><li>
Demonstrated skill in gathering, reporting, and summarizing trends in data.</li><li>
Ability to express oneself clearly and articulately both orally and in writing.</li><li>
Ability to make decisions and take initiative in problem resolution.</li><li>
Ability to exercise tact and responsibility with handling confidential information.</li></ul><p>
 <i>NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</i></p></div></div></div></div></div>

Personal Banker (Member Service Specialist) -

<p></p><div><div><div><div><div><p><b>We are growing and looking for Personal Bankers/Member Service Specialist. Do you have experience with the following?</b></p><ul><li><b>
Looking out for the Financial Wellness of members by thoroughly reviewing their accounts and building personal relationships to retain membership.</b></li><li><b>
Opening new bank accounts such as checking, savings, IRA&rsquo;s.</b></li><li><b>
Opening new credit cards and analyzing credit reports</b></li><li><b>
Assisting with full lending needs such as analyzing loan requests, processing documentation, closing and funding the loan, follow up with the member and monitoring your queue.</b></li></ul><p><b>
If so, we invite you to consider a career at American 1 Credit Union! Below are more details before you decide to apply:</b></p><ul><li><b>
Location: On-site in, Battle Creek, MI</b></li><li><b>
Position: Personal Banker/Member Service Specialist</b></li><li><b>
Wage: 21.13/hour</b></li><li><b>
Benefits start on day one: Health, Dental, Vision, Responsible Time Off</b></li><li><b>
All offers of employment are contingent upon background screens</b><b>.</b></li></ul><p>
The Member Service Specialist is responsible for delivering excellent member experience through a wide range of credit union transactions, including opening new memberships, lending, and more. The Member Service Specialist must maintain accurate records and follow all credit union processes, policies and procedures while serving the members. This position requires excellent communication skills to effectively engage and recognize the member&rsquo;s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Member Service Specialist works collaboratively with their branch team to assure that the member experience is superior, and goals are achieved.</p><p>
 <b>Essential Job Functions</b></p><ul><li><b>
Engaged Communication:</b> Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions.</li><li><b>
GREAT Service Standards:</b> Commitment to offering superior member experience while following all the GREAT service standards.</li><li><b>
Accurately Process Member Activity:</b> Service all new and existing accounts, including internal transfers, updating accounts accordingly, ordering/reorder of member checks, process stop payment requests, card inquiries, and troubleshooting. Process all levels of loan applications including auto, credit card, home equity, etc. Submit all loan and membership applications in a timely manner for audit and examination purposes.</li><li><b>
Focus on Purpose/Mission:</b> Focused on the credit union&rsquo;s purpose and mission statement of creating financial wellness in our community through everyday banking.</li><li><b>
Scorecard Accountability: </b>Cross-offer new checking, lending, and product protection to members that are consistent with individual and branch goals.</li><li><b>
Focused on Clear Member Communication: </b>Properly notify members of loan decisions, follow up on approved applications, prepare all necessary documents, and finalize loan and disbursement of funds. Provide our members with excellent service in person and by phone, answer general and specific account and loan inquiries, and other related Credit Union services and products. Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.</li><li><b>
Employee Culture:</b> Committed to supporting a culture that is inclusive for all.</li><li><b>
Core Process, Policy, and Procedure Review and Recommendations:</b> Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements.</li><li><b>
Community Advocate:</b> Serves as a representative of the credit union while in the community.</li><li><b>
Branch Support:</b> Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members. Assist teller line when needed, including processing members' deposits, withdrawals, loan payments, transfers initiated by phone or in person, and other miscellaneous member transactions efficiently and accurately.</li></ul><p>
 <b>Competencies Required</b></p><ul><li><b>
People Focused</b> <b>and Strong Communication</b>: Empathetically seek understanding of what members and team members require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.</li><li><b>
Achiever, Initiative, and Goal Driven:</b> The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Motivated to achieve goals<b>. </b>Measurable outcomes may include Sales, Growth, Retention, Productivity, Service level, Quality accuracy, Efficiency, Timeliness, Cost savings, etc. Committed to executing individual scorecard goals as well as achieving branch goals.</li><li><b>
Focused, Accuracy, and Attention to Detail: </b>Thoroughness and accuracy in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.</li><li><b>
Trustworthy, Reliability, and Confidentiality</b>: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Follows all core processes, policies, and procedures.</li><li><b>
Engaged and Collaborative</b>: The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect. Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members so as to anticipate problems and ensure the effectiveness of the institution.</li><li><b>
Humbly Confident and Inquisitive</b>: Committed to asking questions for clarification so that confidence is built in the member relationships. Admit when there is an opportunity for improvement and celebrate with the team when we win together.</li></ul><p><b>
Key Accountability Items:</b></p><ul><li>
Support and Collaborate with Branch Team</li><li>
Accuracy and completion of account and loan documentation</li><li>
Uphold GREAT service standards.</li><li>
Personal Scorecard Results</li><li>
High level of knowledge of all products and services</li></ul><p>
 <b>Requirements:</b></p><ul><li>
A minimum education of high school diploma or GED.</li><li>
Prior customer service and sales experience.</li><li>
Credit union or banking experience preferred but not required.</li></ul><p>
 <b>The Ideal Candidate:</b></p><ul><li>
Excellent verbal and written communication skills</li><li>
Working knowledge of PC applications such as Microsoft Office</li><li>
Ability to work independently or as a collaborative member of a team.</li><li>
Ability to direct other team members and coach others.</li><li>
Knowledge of credit union products, services, policies, core processes, and procedures.</li><li>
Ability to provide supervisory leadership of professional- and intermediate-level staff.</li><li>
Demonstrated member-focused strategy skills.</li><li>
Demonstrated skill in gathering, reporting, and summarizing trends in data.</li><li>
Ability to express oneself clearly and articulately both orally and in writing.</li><li>
Ability to make decisions and take initiative in problem resolution.</li><li>
Ability to exercise tact and responsibility with handling confidential information.</li></ul><p>
 <i>NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</i></p></div></div></div></div></div>

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