member service specialist

SoFi

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  Employee Applicant Privacy Notice
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  Who we are:
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 Shape a brighter financial future with us.
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 Together with our members, we&rsquo;re changing the way people think about and interact with personal finance.
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 We&rsquo;re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we&rsquo;re at the forefront. We&rsquo;re proud to come to work every day knowing that what we do has a direct impact on people&rsquo;s lives, with our core values guiding us every step of the way.
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  Join us to invest in yourself, your career, and the financial world.
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  <strong>
   The Role:
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 As a Member Advocacy Specialist, you will be responsible for researching, resolving, and managing regulatory and other high-risk complaints in accordance with SoFi policies, banking regulations, laws, and regulatory requirements. This individual will also be responsible for collaborating and influencing internal stakeholders, including legal, compliance, risk management, and business units to resolve complaints.
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 In addition to regulatory and high-risk complaint management and resolutions, this person will be responsible for ensuring member advocacy and continuous improvement by identifying and mitigating potential compliance and risk issues. This person will also continuously learn regulatory laws and banking regulations to ensure the complaints are closed with accuracy and complete information.
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   What You&rsquo;ll Do:
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   Manage and oversee the resolution process for regulatory and high-risk complaints
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   Analyze the regulatory and high-risk complaints to determine the most appropriate course of action to ensure compliance with all applicable SoFi policies, banking regulations, laws, and regulatory requirements
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   Serve as an escalation point for complaints unable to be resolved in other channels
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   Maintain personal and team accountability for productivity and efficiency
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   Manage multiple issues/cases simultaneously
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   Work autonomously and make decisions to ensure proper complaint handling and risk management
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   Effectively communicate, collaborate, and influence internal stakeholders, including legal, compliance, risk management, and business units on solutions for regulatory complaints
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   Prepare documentation, reports, and correspondence related to regulatory complaints for internal and external purposes
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   Identify potential compliance and risk issues in relation to regulatory complaints for the betterment of the overall member experience
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   Advocate as the &ldquo;voice of the member&rdquo; to SoFi. Proactively make recommendations to address the root cause of regulatory and high-risk risk complaints by leveraging escalation contacts and processes
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   What You&rsquo;ll Need:
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   Minimum of 1 year of customer escalation experience in the financial services industry
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   Familiarity with regulatory complaint resolution processes and procedures experience preferred
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   Intermediate knowledge of banking regulations, laws, and regulatory requirements, with a focus on regulatory complaint resolution
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   Proven ability to make sound judgments in resolving member issues while providing excellent customer service
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   Possess analytical skills and attention to detail, with the ability to analyze complex regulatory issues and develop practical solutions
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   Excellent communication and interpersonal skills, with the ability to effectively communicate with internal stakeholders and regulatory authorities
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   Ability to work independently and collaboratively in a fast-paced, dynamic environment
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   Proven track of organizational skills, with the ability to manage multiple priorities and deadlines effectively
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  Compensation And Benefits
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 The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate&rsquo;s experience, skills, and location.
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 To view all of our comprehensive and competitive benefits, visit our
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  Benefits at SoFi
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 page!
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 SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
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 The Company hires the best qualified candidate for the job, without regard to protected characteristics.
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 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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 New York applicants: Notice of Employee Rights
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 SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
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 Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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  Internal Employees
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 If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
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Member Advocacy Specialist

United States Adult Soccer Association

<p><b>Member Services Lead</b></p><p><b>Location:</b> Remote<br/><b>Job Type:</b> Full-time<br/><b>Organization:</b> United States Adult Soccer Association</p><p><b>About Us</b></p><p>We&rsquo;re on a mission to <b>build, support, and connect soccer communities</b> across the country. As part of a small but dynamic team, we work collaboratively to strengthen our member organizations, grow participation, and create meaningful experiences for everyone involved in the game.</p><p>We&rsquo;re seeking a <b>Member Services Lead</b> who loves helping people, improving systems, and building strong connections. This is a great opportunity for someone who thrives in a collaborative, mission-driven environment &mdash; and who&rsquo;s ready to make a real impact in the soccer community</p><p><b>Position Overview</b></p><p>The <b>Member Services Lead</b> manages support for member organizations nationwide, ensuring an exceptional member experience. You&rsquo;ll oversee day-to-day communication, implement service improvements, and help lead new programs that support engagement and growth.</p><p>Because we&rsquo;re a small, agile team, you&rsquo;ll have the chance to wear many hats, take initiative, and directly influence how our member community thrives.</p><p><b>What You&rsquo;ll Do</b></p><p><b>Member Support &amp; Engagement</b></p><ul><li>Manage member inquiries and provide responsive, high-quality support.</li><li>Gather and analyze member feedback to drive improvements in service and communication.</li><li>Lead the implementation and management of the <b>Member Management System (MMS)</b>.</li><li>Oversee engagement through digital platforms, newsletters, and online tools.</li></ul><p><b>Collaboration &amp; Operations</b></p><ul><li>Work closely with team members to achieve organizational priorities.</li><li>Contribute to special projects that improve operations and member experience.</li><li>Partner with the <b>Executive Director</b> to connect membership engagement with sponsorship programs.</li></ul><p><b>What Success Looks Like</b></p><ul><li>High member satisfaction and engagement levels.</li><li>Successful rollout and adoption of new member systems and initiatives.</li><li>Strong, consistent communication with member organizations.</li><li>Expanded participation in the <b>Annual General Meeting</b> and other programs.</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Excellent communication and relationship-building skills.</li><li>Collaborative team player comfortable in a small, mission-driven organization.</li><li>Strong project management and organizational abilities.</li><li>Process-oriented thinker who adapts well to change.</li><li>Self-starter who can work independently toward clear goals and results.</li><li>Confident using tools such as <b>Asana, Microsoft Office, Google Workspace, Zoom</b>, <b>Constant Contact</b> and similar platforms.</li><li>Quick learner who embraces new technology.</li></ul><p><b>Preferred:</b></p><ul><li>Experience in a <b>nonprofit or membership association</b> environment.</li></ul><p><b>Why You&rsquo;ll Love Working Here</b></p><ul><li>100% remote position &ndash; work from anywhere in the U.S.</li><li>A mission that makes a difference in soccer communities nationwide.</li><li>A small, collaborative team where your voice and ideas matter.</li><li>Opportunities to innovate, grow, and lead new initiatives.</li><li>Flexible and supportive work culture.</li></ul><p><b>To Apply:</b><br/>Submit your resume and a short cover letter explaining why you&rsquo;re excited about this role and how your experience aligns with our mission.</p><p>Job Type: Full-time</p><p>Pay: From $45,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul><p>Experience:</p><ul><li>relevant member support: 2 years (Preferred)</li></ul><p>Work Location: Remote</p>

Member Services Lead

Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
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The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

Azadea

<div><div>Stock Management Services Specialist(Job Number: STO006007)</div><div>
Description</div><div><div>
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<div><div><div><div><p><b>ABOUT THE COMPANY</b></p></div></div><br>
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<div><div><div><p>AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.</p></div></div></div><br>
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<div><div><div><div><p><b>JOB PURPOSE</b></p></div></div><br>
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<div><div><div><p>The Stock Management Services Specialist at Azadea's Business Services is responsible for providing comprehensive professional stock management services and supporting the activities of the stock management unit to ensure the delivery of effective and efficient end-to-end service for the group.</p></div></div></div><br>
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<div><div><div><div><p><b>RESPONSIBILITIES</b></p></div><br>
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</div><div><div><div><ul><li>Ensure proper definition of margins, overhead charges, and retail variances by brand, ensuring compliance with each franchise agreement and company policies and procedures.</li>
<li>Ensure that the cost of goods sold is recorded in a timely and accurate manner.</li>
<li>Generate and review end-of-month COGS reports and stock-taking results within the established time frame.</li>
<li>Identify opportunities for improvement in stock management processes to ensure ongoing optimization.</li>
<li>Maintain a high level of customer service, ensuring internal customers' satisfaction by meeting all internal Service Level Agreements (SLAs) and promptly addressing requests.</li>
<li>Ensure the accurate and timely implementation of stock management policies and procedures, including receiving, sales, change of season, change of price, cycle count, defective items, credit note, transfer between stores, and export shipment. Ensure that these activities are appropriately recorded.</li>
</ul></div></div></div></div><br>
</div></div></div><div>Qualifications</div><div><div>
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<div><div><div><div><p><b>LANGUAGE &amp; TECHNICAL SKILLS</b></p></div></div><br>
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<div> <div><div><p><b>Language </b><b>Proficiency</b></p>
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<div><ul><li>Fluency in English.</li>
<li>Fluency in French is a plus.</li>
</ul>
</div><div><p><b>Technical</b><b> Skills</b></p>
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<div><ul><li>Proficiency in MS Office.</li></ul></div><br>
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<div><div><div><div><p><b>EDUCATION</b></p></div></div><br>
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<div><div><div><p>Bachelor&rsquo;s degree in Supply Chain Management, or Logistics, or Business Administration, or a related field.</p></div></div></div><br>
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<div><div><div><div><p><b>EXPERIENCE</b></p></div></div><br>
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<div><div><div><p>Two to four years of experience is a similar role.</p>
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</div></div><div><div><div><div><div><div><p><b>BEHAVIORAL COMPETENCIES</b></p></div></div><br>
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<div><div><div><p><b>Optimizes</b><b> Work Processes</b></p>
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<div><p>Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.</p>
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<div><p><b>Ensures Accountability</b></p>
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<div><p>Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.</p>
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<div><p><b>Organizational Savvy</b></p>
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<div><p>Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, has a firm grasp on organizational culture and politics; connects with key stakeholders and knows when to bring something to their attention.</p>
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<div><p><b>Customer Focus</b></p>
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<div><p>Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.</p>
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<div><p><b>Self-Development</b></p>
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<div><p>Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.</p></div></div></div><br>
</div><br>
<div></div><div><div><div><div><p><b>Azadea</b><b> Group is an Equal Employment Employer &ndash; </b><i>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.</i></p><br>
</div>
</div></div></div><br>
</div></div></div><div>Primary Location: Egypt-Egypt Head Office ABS</div><div>
Schedule: Full-time</div><div>
Unposting Date: Ongoing</div></div>

Stock Management Services Specialist

Aga Khan University

<div><div>Specialist, Service Delivery (Messaging) - (2500032D)</div><div><div><br>
</div><p><b>Specialist, Messaging (Service Delivery)
</b></p><p><b>Entity: </b>Aga Khan University</p>
<p><b>Location: </b>Karachi</p>
<p><b>Introduction to the Aga Khan University:
</b></p><p>The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.</p>
<p><b>Job Role / Responsibilities:</b></p>
<p>Reporting to the Manager, Information Technology, you are expected to be a highly motivated and energetic individual to support our enterprise Microsoft Exchange email solution. You should possess migration and integration skills to determine coexistence and maintenance strategies and solutions between on-premise systems and the cloud. The skills to support such complex hybrid scenarios will be essential for this evolving role. You will work closely with multiple client/customers, vendors, partners, technical account managers; will provide the necessary support to ensure the infrastructure is performing optimally; establish standard policies, prepares support documentation, and provides training to team members. You will respond to service request and request fulfilment on a regular basis while managing project concurrently.</p>
<p>Specifically, you will be responsible to;</p>
<ul><li>administering IT Messaging Systems - Effectively manage the performance and troubleshoot any issue that may arise in the existing IT Messaging Systems</li>
<li>design &amp; Implementing new Innovations - Identifying gaps in the existing IT operations environment and developing innovative solutions to enhance the system and presenting new ideas and solution to management to enhance the standard of IT services to the hospital and its user</li>
<li>communication and knowledge sharing amongst IT Staff</li>
<li>ensure self and team growth through Training</li></ul></div><div></div><div><br>
<div></div><p><b>Eligibility Criteria / Requirements:</b></p>
<ul><li>Bachelor&rsquo;s Degree in Computer Science/Engineering</li>
<li>MCSA, MCSE Messaging will be preferred</li>
<li>minimum 5 years relevant experience in the field of IT infrastructure and Systems</li>
<li>participated in a large-scale migration from MS Exchange 2010 to MS Exchange 2013 &amp; Office 365
</li><li>have strong hands-on experience on Microsoft windows, Failover Clusters, Active Directory, MS exchange 2010 &amp; 2013, Office 365, CentOS &amp; Red Hat Linux
</li><li>technical, Managerial, analytical, interpersonal and organization skills required</li>
<li>ability to communicate in an understandable, polite, and friendly manner, both written and verbal</li>
<li>ability to work well with others, as well as independently</li>
<li>strong organizational skills and ability to multi-task in a business environment</li>
<li>ability to establish and maintain effective relationships with co-workers and customers to gain their trust and respect</li>
<li>ability to professionally deal with difficult people or situations</li>
<li>ability to pick up technical concepts quickly and can learn new skills and knowledge</li>
<li>experience working within large and complex technical environments.
</li>
</ul></div><div></div><div>Primary Location: Pakistan</div><div>
Other Locations: Pakistan-Karachi</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 28/10/2025, 12:14:02 AM</div><div>
Closing Date: 11/11/2025, 12:59:00 PM</div></div>

Specialist, Service Delivery (Messaging)

AIR ACADEMY

<div><p>Are you tired of the daily grind and want to start a career where you can truly make a difference?</p><p>
At Air Academy Credit Union our <b>Member Service Representatives (MSR)</b> are our frontline heroes who make a difference in our members&rsquo; daily lives. As an MSR I, you build relationships with our members and help their dreams become a reality by providing custom caring solutions.</p><p>
Recognized as a Gazette Best Workplace since 2017, we&rsquo;re committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With assets over $860 million and over 46,000 members, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.</p><p><b>
Job Responsibilities:</b></p><ul><li>
Act as a trusted advisor to help members identify their financial goals and provide tailored recommendations to increase financial well-being.</li><li>
Provides basic financial transactions to include cash handling, account opening and maintenance as well as processing loan payments.</li><li>
Responsible for building and fostering relationships with current and potential members grounded in trust and genuine interest.</li><li>
Promoting local community outreach by investing in schools, businesses, and organizations.</li><li>
Educate members on innovative technology that provides banking alternatives to manage their finances any time anywhere, at their convenience.</li><li>
Embraces and demonstrates the core values of AACU &ndash; Responsibility, Education, Inclusiveness, and Growth.</li></ul><p><b>
Core Competencies:</b></p><ul><li>
Member Focused &ndash; Our members are our number one priority and serving them with a sense of urgency is our primary focus.</li><li>
Patient &ndash; Investing time to build rapport and develop a detailed and personalized approach to achieve financial wellness.</li><li>
Compassionate <b>&ndash;</b> Uses active listening to work alongside our members while creating a positive and encouraging environment.</li><li>
Adaptable<b> &ndash; </b>Ability to change gears quickly to meet the member&rsquo;s needs.</li><li>
Decisive<b> &ndash; </b>Acting with confidence and providing clear solutions and goals when helping membership.</li></ul><p><b>
Job Requirements:</b></p><ul><li>
High school diploma or equivalent.</li><li>
Excellent communication and organizational skills.</li><li>
Availability to work branch hours as needed including scheduled Saturdays.</li><li>
Ability to educate and promote credit union products and services.</li><li>
Meets or exceeds individual and branch goals for referrals and closed sales.</li><li>
This position requires standing for prolonged periods of time.</li><li>
Must have a valid driver&rsquo;s license and reliable transportation.</li></ul><p><b>
Pay Information:</b></p><p>
The pay ranges represent the low and high end of the base salary range for this position. This position is eligible for incentives based on overall performance.</p><p>
Grade Value 700: $19.00 - $24.52</p><p><b>
Training Information:</b></p><p>
Paid training will be held at our corporate office in Colorado Springs, Monday-Friday 9:00am - 5:00pm, beginning November 17, 2025.</p><p>
We love our family-like culture here at AACU. Our full-time employees enjoy a great benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, full-time employees are eligible for our tuition reimbursement program after 90 days of employment and we&rsquo;ll assist you with your professional goals. Join our team and be a part of a company whose members&rsquo; and employees&rsquo; dreams are our passion.</p><p><i>
AACU is an Equal Opportunity Employer. </i><i>All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks. AACU uses E-Verify to check that new hire documents are valid and fully authorized to work in the U.S. as required by federal law.</i></p></div>

Member Service Representative-1

The Warehouse Gym

<b>Overview </b><br> <p> </p>
<p>We re looking for a welcoming, customer-focused individual to join us as our next Receptionist/ Sales Associates.</p>
<p>You ll be the first friendly face our members see   assisting with enquiries, creating a great front desk experience, and ensuring our community feels supported every step of the way.</p>
<p>You ll also play a key role in growing our membership base   from engaging walk-ins and following up on leads to renewing memberships and introducing new members to everything we offer.</p>
<p>If you ve got a positive attitude, a passion for fitness, and at least a year of experience in sales or customer service, we d love to hear from you.</p>
<p> </p> 
 <div><b>
 Responsibilities &amp; Qualifications <br> </b><p> <strong>Duties &amp; Responsibilities include, but not limited to;</strong> </p>
<ul> <li>Greeting all members and visitors with warmth, professionalism, and energy</li> <li>Managing front desk operations including phone, email, and in-person enquiries</li> <li>Assisting existing members with bookings, account queries, and general support</li> <li>Delivering engaging tours for prospective members and explain membership options clearly</li> <li>Driving membership sales through walk-ins, outbound calls, follow-ups, and referrals</li> <li>Processing new memberships and renewals with accuracy and efficiency</li> <li>Supporting the onboarding of new members, ensuring a smooth and welcoming start</li> <li>Maintaining a tidy, organised, and inviting reception area</li> <li>Handling transactions, system updates, and membership paperwork</li> <li>Collaborating with the team to achieve monthly membership and customer service targets</li> </ul> </div>
 <div><b>
 Experience Required <br> </b><ul> <li>Minimum 2 Years of experience in a sales, customer service, or a front desk role</li> <li>Strong interpersonal skills with a warm and approachable manner</li> <li>Confidence in engaging with people from all backgrounds</li> <li>Sales-minded with a proactive attitude towards meeting and exceeding targets</li> <li>Organised and detail-oriented with good admin and computer skills</li> <li>Comfortable handling multiple tasks in a fast-paced environment</li> <li>A passion for health and fitness is a big plus</li> <li>Flexible with working hours, including evenings and weekends as needed</li> <li>Team player who thrives in a supportive, energetic work</li> <li>Proficiency in Microsoft Office (Word, Excel, Outlook)</li> <li>Experience with CRM or member management software</li> <li>Familiarity with point-of-sale (POS) systems:</li> <li>Comfortable using online booking/scheduling platforms</li> <li>Skilled in email and team communication tools: Proficient in using email and messaging platforms. </li> </ul></div>

Front of House Membership Specialist

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