member service specialist

<div>
 <p>
  The Membership Specialist supports and oversees the planning, coordination, and implementation of various strategic initiatives and projects related to the work of the Memberships department.
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  The Membership Specialist is responsible for developing, managing, and growing relationships with general members and high net worth individuals. This role involves creating personalized membership experiences, coordinating exclusive events, and implementing strategies to increase engagement and retention among affluent supporters.
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 <p>
  This role requires a lot of problem-solving and multitasking. It involves driving and coordinating multiple aspects of several projects in a fast-paced and evolving work environment, communicating issues and risks, and coming up with solutions.
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  <br/>
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  Key Responsibilities:
 </p>
 <p>
  &middot; Develop and maintain strong, personalized relationships with members from their tiers of focus, ensuring exceptional service and tailored engagement opportunities.
 </p>
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  &middot; Act as a primary point of contact for high-level members, responding promptly and thoughtfully to inquiries, requests, and feedback.
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  &middot; Collaborate with museum leadership and external programming partners to identify and connect with potential members.
 </p>
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  &middot; Design and implement customized membership programs, benefits, and experiences for members, such as private tours, exclusive previews, and bespoke events.
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  &middot; Monitor and evaluate the impact of membership programs, making data-driven recommendations for continuous improvement.
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  &middot; Collaborate with the development team to align tier-specific engagement with broader membership goals.
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  &middot; Plan and execute exclusive events for different tiers, ensuring exceptional quality and personalized experiences.
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  &middot; Coordinate event logistics, including vendor selection, invitations, venue setup, and guest lists.
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  &middot; Partner with the events and marketing teams to promote events to members and increase attendance.
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  &middot; Work with development and communications teams to create customized stewardship plans for different membership tiers, ensuring consistent, meaningful engagement.
 </p>
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  &middot; Identify opportunities for deeper involvement, such as patron programs, board memberships, or philanthropic initiatives, where applicable.
 </p>
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  &middot; Support the preparation of annual giving reports and impact summaries for HNWI and Institutional members.
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  &middot; Collaborate with the Communications Specialist to create digital and print marketing materials tailored for the member tiers, ensuring messaging is consistent, sophisticated, and aligned with the company brand.
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  &middot; Collaborate on social media and public relations strategies to highlight member initiatives and events.
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  &middot; Provide inputs to the development of and periodic improvement of digital platforms utilized for the membership program, this includes and is not limited to, CRM, Company Website (Membership section), Membership app.
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  &middot; Maintain accurate records of member interactions, event attendance, and program impact in the CRM system.
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  &middot; Analyze membership data to identify trends and insights that can enhance member engagement.
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  &middot; Generate regular reports on membership metrics to guide department strategies and assess program success.
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  &middot; Perform any other tasks assigned by the Line Manager.
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  <br/>
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  Qualifications:
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  &middot; Bachelor&rsquo;s degree in marketing, Communications, Business Administration, or a related field.
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  &middot; Project Management Professional (PMP) certification is a plus.
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  &middot; 3-5 years of experience in relationship management, membership, or development, with a focus on member engagement; experience in event planning and execution, especially for high-profile or exclusive gatherings
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  &middot; Proficiency in CRM systems and membership management software, with advanced knowledge of Microsoft Office Suite.
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  &middot; Strong interpersonal and communication skills and high emotional intelligence and discretion, with the ability to build trust and rapport with high-profile individuals.
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  &middot; Require an understanding of HNWI communications.
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</div>


Memberships Specialist

Sam's Club

<div><h2 class="jobSectionHeader"><b>Position Summary...</b></h2><p></p><h2 class="jobSectionHeader"><b>
What you'll do...</b></h2><p>
Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.</p><p>
Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.</p><p>
Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area.</p><p>
Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.</p><p>
Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.</p><p>
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.</p><p>
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.</p><p><br>
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!</p>
<ul><li><b>Health benefits</b> include medical, vision and dental coverage</li><li><b>Financial benefits</b> include 401(k), stock purchase and company-paid life insurance</li><li><b>Paid time off benefits</b> include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.</li><li><b>Other benefits</b> include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.</li></ul>
<p>Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.</p>
<p>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.</p>
<p>The hourly wage range for this position is $17.00 to $24.00*</p><br>
<ul><li>The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.</li></ul>
<p>Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.</p><p></p><h2 class="jobSectionHeader"><b>
Minimum Qualifications...</b></h2><p><i>
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
</i></p><p></p><h2 class="jobSectionHeader"><b>Preferred Qualifications...</b></h2><p><i>
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
</i></p><p></p>Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications<p></p><h2 class="jobSectionHeader"><b>
Primary Location...</b></h2>
2120 Emporium Dr, Jackson, TN 38305-6004, United States of America<p></p>
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.</div>

(USA) Member Specialist

Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
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The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

Belgravia Health and Leisure Group Pty Ltd

<b>About Genesis Fitness</b> <p>with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!</p><p>This is a great career opportunity for someone wanting to get in to the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader.</p> <b>The Role</b> <p>Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.</p><p>The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in positive and professional manner.</p><p>The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with a Assistant Club Manager and the Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.</p> <b>Key areas of responsibility include:</b> <ul><li>Have a passion for fitness</li><li>Provide excellent customer service to all customers, both in person and over the telephone</li><li>Apply sound cash handling principals and use of Point of Sale (POS) systems</li><li>Promote the centre's services and programs to customers and accept customer bookings and enrolments</li><li>Previous experience in a similar position</li><li>Hold current First Aid & CPR Certification</li><li>Working With Children Check (or equivalent) & National Police Check</li><li>Prior experience in fitness, sales, customer service or a retail environment is highly advantageous</li></ul><p>Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply! We are not asking for a resume from you. Simply complete the application process by clicking the Apply Now button and we'll be in touch.</p><p>We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.</p><p>Genesis is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at .</p>

Member Services Officer (Casual)

Aga Khan University

<div><div>Specialist, Service Delivery (Messaging) - (2500032D)</div><div><div><br>
</div><p><b>Specialist, Messaging (Service Delivery)
</b></p><p><b>Entity: </b>Aga Khan University</p>
<p><b>Location: </b>Karachi</p>
<p><b>Introduction to the Aga Khan University:
</b></p><p>The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.</p>
<p><b>Job Role / Responsibilities:</b></p>
<p>Reporting to the Manager, Information Technology, you are expected to be a highly motivated and energetic individual to support our enterprise Microsoft Exchange email solution. You should possess migration and integration skills to determine coexistence and maintenance strategies and solutions between on-premise systems and the cloud. The skills to support such complex hybrid scenarios will be essential for this evolving role. You will work closely with multiple client/customers, vendors, partners, technical account managers; will provide the necessary support to ensure the infrastructure is performing optimally; establish standard policies, prepares support documentation, and provides training to team members. You will respond to service request and request fulfilment on a regular basis while managing project concurrently.</p>
<p>Specifically, you will be responsible to;</p>
<ul><li>administering IT Messaging Systems - Effectively manage the performance and troubleshoot any issue that may arise in the existing IT Messaging Systems</li>
<li>design &amp; Implementing new Innovations - Identifying gaps in the existing IT operations environment and developing innovative solutions to enhance the system and presenting new ideas and solution to management to enhance the standard of IT services to the hospital and its user</li>
<li>communication and knowledge sharing amongst IT Staff</li>
<li>ensure self and team growth through Training</li></ul></div><div></div><div><br>
<div></div><p><b>Eligibility Criteria / Requirements:</b></p>
<ul><li>Bachelor&rsquo;s Degree in Computer Science/Engineering</li>
<li>MCSA, MCSE Messaging will be preferred</li>
<li>minimum 5 years relevant experience in the field of IT infrastructure and Systems</li>
<li>participated in a large-scale migration from MS Exchange 2010 to MS Exchange 2013 &amp; Office 365
</li><li>have strong hands-on experience on Microsoft windows, Failover Clusters, Active Directory, MS exchange 2010 &amp; 2013, Office 365, CentOS &amp; Red Hat Linux
</li><li>technical, Managerial, analytical, interpersonal and organization skills required</li>
<li>ability to communicate in an understandable, polite, and friendly manner, both written and verbal</li>
<li>ability to work well with others, as well as independently</li>
<li>strong organizational skills and ability to multi-task in a business environment</li>
<li>ability to establish and maintain effective relationships with co-workers and customers to gain their trust and respect</li>
<li>ability to professionally deal with difficult people or situations</li>
<li>ability to pick up technical concepts quickly and can learn new skills and knowledge</li>
<li>experience working within large and complex technical environments.
</li>
</ul></div><div></div><div>Primary Location: Pakistan</div><div>
Other Locations: Pakistan-Karachi</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 28/10/2025, 12:14:02 AM</div><div>
Closing Date: 11/11/2025, 12:59:00 PM</div></div>

Specialist, Service Delivery (Messaging)

The Warehouse Gym

<b>Overview </b><br> <p> </p>
<p>We re looking for a welcoming, customer-focused individual to join us as our next Receptionist/ Sales Associates.</p>
<p>You ll be the first friendly face our members see   assisting with enquiries, creating a great front desk experience, and ensuring our community feels supported every step of the way.</p>
<p>You ll also play a key role in growing our membership base   from engaging walk-ins and following up on leads to renewing memberships and introducing new members to everything we offer.</p>
<p>If you ve got a positive attitude, a passion for fitness, and at least a year of experience in sales or customer service, we d love to hear from you.</p>
<p> </p> 
 <div><b>
 Responsibilities &amp; Qualifications <br> </b><p> <strong>Duties &amp; Responsibilities include, but not limited to;</strong> </p>
<ul> <li>Greeting all members and visitors with warmth, professionalism, and energy</li> <li>Managing front desk operations including phone, email, and in-person enquiries</li> <li>Assisting existing members with bookings, account queries, and general support</li> <li>Delivering engaging tours for prospective members and explain membership options clearly</li> <li>Driving membership sales through walk-ins, outbound calls, follow-ups, and referrals</li> <li>Processing new memberships and renewals with accuracy and efficiency</li> <li>Supporting the onboarding of new members, ensuring a smooth and welcoming start</li> <li>Maintaining a tidy, organised, and inviting reception area</li> <li>Handling transactions, system updates, and membership paperwork</li> <li>Collaborating with the team to achieve monthly membership and customer service targets</li> </ul> </div>
 <div><b>
 Experience Required <br> </b><ul> <li>Minimum 2 Years of experience in a sales, customer service, or a front desk role</li> <li>Strong interpersonal skills with a warm and approachable manner</li> <li>Confidence in engaging with people from all backgrounds</li> <li>Sales-minded with a proactive attitude towards meeting and exceeding targets</li> <li>Organised and detail-oriented with good admin and computer skills</li> <li>Comfortable handling multiple tasks in a fast-paced environment</li> <li>A passion for health and fitness is a big plus</li> <li>Flexible with working hours, including evenings and weekends as needed</li> <li>Team player who thrives in a supportive, energetic work</li> <li>Proficiency in Microsoft Office (Word, Excel, Outlook)</li> <li>Experience with CRM or member management software</li> <li>Familiarity with point-of-sale (POS) systems:</li> <li>Comfortable using online booking/scheduling platforms</li> <li>Skilled in email and team communication tools: Proficient in using email and messaging platforms. </li> </ul></div>

Front of House Membership Specialist

Personify Health

<div>Overview:
<div><b>
Who We Are</b></div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div><b>
Who are you?</b></div><p></p><p><br>
The role of Member Services Representative is primarily responsible for providing attentive customer services to Personif Health's clients. This role manages both incoming calls from clients regarding a variety of requests and assists members with technical issues related to the website or products.</p><p></p><p><b><br>
In this role you will wear many hats, but your knowledge will be essential in the following:</b></p><ul><li>
Using top-notch interpersonal skills able understand customers&rsquo; inquiries or complaints and deal effectively with callers who may be frustrated or angry</li><li>
Handling incoming calls from members and clients regarding a variety of requests</li><li>
Demonstrate and maintain professional oral and written communication with customers, co-workers, and other Virgin staff</li><li>
Navigating multiple databases simultaneously for member research and resolution</li><li>
Answering questions about client and product design as well as Virgin&rsquo;s involvement with members&rsquo; overall wellbeing</li><li>
Assisting members with any technical issues related to website or products and escalate issues to as necessary</li><li>
Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone</li><li>
Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections</li><li>
Identifying, researching, and resolving customer issues using Virgin databases</li><li>
Follow-up on customer inquiries not immediately resolved</li><li>
Accepting repetitive work tasks performed in a confined work area</li><li>
Consistently meeting established performance and quality standards</li><li>
Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members</li><li>
Learning and retain a thorough working knowledge of all existing and new products and services</li><li>
Discipline to work from home as business needs dictate.</li><li>
All other duties as assigned.</li></ul><p><i>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</i></p>
Qualifications:
<div><b>
What you bring to the Personify Health Team:</b></div><p></p><p><b><br>
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:</b></p><ul><li>
High school diploma or equivalent required</li><li>
Some University or Post-secondary Education preferred</li><li>
Must have at least one year customer service experience in a call center environment</li><li>
Familiar with cloud-based contact center software desirable</li><li>
Excellent written and verbal communication skills</li><li>
Strong personal computer usage and Internet proficiency skills</li><li>
Ability to type 30 wpm minimum with accuracy</li></ul><p><b>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:</b></p><ul><li>
Flexible with scheduling as business needs dictate</li><li>
Ability to listen attentively and to use information provided to assist members specific needs</li><li>
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment</li><li>
Strong customer service, analytical and decision-making skills</li><li>
Must be able to learn quickly in a fast-paced environment</li><li>
Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness</li><li>
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li><li>
Ability to learn and navigate new software quickly</li></ul><p><i>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

Member Services Representative

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