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merchandising team leader

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shop supervisors

merchandiser team leader

Napco National

1. Job Summary:Responsible of sales, collection and growth for specific area/customers as assigned by management.2. Job Responsibilities &amp; Tasks Duties include but are not limited to&#61623; To sell the widest range of company&rsquo;s products to his assigned customers and provide feedback of any competition activity within his area.&#61623; Ensure proper implementation of planogram.&#61623; Issue special order requests upon need .&#61623; Collect the invoices according to company&rsquo;s aging policy.&#61623; Prepare all needed documents for the call cycle or business review, before going to the market.&#61623; Detect and report new customers in his area to the team leader.&#61623; Sell all potential customers.&#61623; Handle customer complaints and report them to the sales team leader.&#61623; Present customer orders to the team leader and the daily collection for the distributor or accountant.&#61623; Issue return forms for defected products if available and get approval from his superior before actual return.&#61623; Reports to the team leader any problem / objection that occurred and he could not handle.&#61623; Review on quarterly basis customer account reconciliation and get customer signature/approval.&#61623; Perform inventory check for every visit covering warehouses and shelves.3. Job Dynamics &amp; Interfaces:3.1 Internal:STL, SSTL, Sales Representative, Marketing, CSD, Accounts.3.2 External:Clients.4. Required Job Qualifications &amp; Competencies:4.1 Education &amp; Experience&#61623; Minimum High School degree.&#61623; A minimum of 1 to 2 years&rsquo; experience in similar and related field.Job Types: Full-time, PermanentPay: KD600.000 - KD700.000 per monthExperience:<ul><li>Sales coops: 1 year (Preferred)</li></ul>

Merchandiser Team Leader

DHL Express

<div>
 
 Job Title: Customer Enquiry Manager
 
 
 
 
 Location:
 
 Kuwait
 
 
 
 Reports to:
 
 Senior Manager Customer Service
 
 
 
 Role Purpose
 
 
 
 The Customer Enquiry Manager is the key point of contact for managing and enhancing the customer experience. This role ensures that all customer inquiries are handled promptly, professionally, and with a focus on delivering exceptional service. The position requires a proactive leader who can drive process improvements, manage a team, and maintain high standards of customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Lead and Manage the Enquiry Team: Oversee daily operations, coach and develop team members, and ensure service excellence.
 </li>
 <li>
 Customer Experience Champion: Ensure inquiries are resolved efficiently and empathetically, maintaining a positive brand image.
 </li>
 <li>
 Performance Monitoring: Track KPIs such as response time, resolution rate, and customer satisfaction scores; implement improvement plans where needed.
 </li>
 <li>
 Process Optimization: Identify gaps in enquiry handling processes and introduce innovative solutions to enhance efficiency and quality.
 </li>
 <li>
 Stakeholder Collaboration: Work closely with Sales, Operations, and Customer Service teams to ensure seamless communication and resolution of customer issues.
 </li>
 <li>
 Reporting &amp; Insights: Prepare regular reports on enquiry trends, root causes, and customer feedback to inform strategic decisions.
 </li>
 <li>
 Compliance &amp; Standards: Ensure adherence to company policies, service level agreements, and regulatory requirements.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 
 <ul>
 <li>
 Typically, a bachelor&rsquo;s degree in business administration or equivalent.
 </li>
 <li>
 An experience of 3-5 years supervising or managing a call center and/or customer service environment. Preferably at a large organization.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and problem-solving abilities.
 </li>
 <li>
 Customer-centric mindset with a passion for delivering outstanding service.
 </li>
 <li>
 Ability to analyze data and drive continuous improvement.
 </li>
 <li>
 Experience in customer service or enquiry management roles (preferably in logistics or related industries).
 
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 
 <ul>
 <li>
 Be part of a global leader in logistics with a strong reputation for innovation and customer focus.
 </li>
 <li>
 Opportunity to shape the customer experience strategy and make a real impact.
 </li>
 <li>
 Work in a dynamic, collaborative environment that values growth and development.
 </li>
 <li>
 Competitive salary, benefits, and career progression opportunities.
 </li>
 </ul>
</div>

Customer Enquiry Manager

Trane Technologies

<div>
 At Trane TechnologiesTM and through our businesses including Trane&reg; and Thermo King&reg;, we create innovative climate solutions for buildings, homes, and transportation that challenge what&rsquo;s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
 
 
 
 Job Summary：
 
 
 
 Functions as Service Business Leader. Responsible for the administration, implementation, and management of the services sales and fulfillment processes in its goal of operational excellence. Responsible for the performance of the Service area and is accountable for the strategy and achievement of specific business objectives.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for driving the services business from both sales and fulfillment front for the Kuwait region.
 </li>
 <li>
 Drive market coverage through sales teams, monitor quotation pipeline and address customer needs
 </li>
 <li>
 Ensures quality standards of all service operation processes and functions required for execution of work and customer satisfaction.
 </li>
 <li>
 Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
 </li>
 <li>
 Responsible for achieving mission objectives regarding sales, profit, and management of resources such as backlog analysis, Work in Progress (WIP), overhead management, local inventory management, etc.
 </li>
 <li>
 As a member of the leadership team, responsible for participating in annual operating plan preparation.
 </li>
 <li>
 Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs and business objectives.
 </li>
 <li>
 Develop and implement new service products following the market environment, demand and technology evolution.
 </li>
 <li>
 Manage the fulfillment teams, both back end and front end.
 </li>
 <li>
 Works with HVAC Fulfillment leader and Technician supervisors to establish required skill sets, talents, and capabilities.
 </li>
 <li>
 Monitor and drive training programs and service engineers &amp; technicians career development.
 </li>
 <li>
 Works as liaison between business unit/corporate and service team to resolve issues.
 </li>
 <li>
 Interacts with sales to ensure smooth hand off of projects from the sales process.
 </li>
 <li>
 Drive the resolution of the in warranty issues to satisfy the customer and protect the Company interest.
 </li>
 <li>
 Conducts performance appraisals in line with service/sales/supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
 </li>
 <li>
 Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
 </li>
 <li>
 Maintains quality standards by ensuring effective supervision and inspection job sites.
 </li>
 <li>
 Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
 </li>
 <li>
 Responsible for internal communications flow between service personnel and leadership team.
 </li>
 <li>
 Responsible for maintaining organization&rsquo;s expertise of Trane and competitor&rsquo;s products, product design, and requirements for installation as well as working knowledge of HVAC principles to support solutions-based business strategy.
 </li>
 <li>
 Reviews project measurements and monitors projects through completion.
 </li>
 <li>
 Responsible for administering safety and environmental program in the service area.
 </li>
 <li>
 Flexibility to work outside normal working hours and weekends, as required.
 </li>
 <li>
 Drive the service excellence to be a local market leader.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering is preferred.
 </li>
 <li>
 A minimum of + 5 years of experience in leading and managing teams, showcasing ability to guide and inspire team members toward achieving exceptional results.
 </li>
 <li>
 + 5 years of proven experience in P&amp;L Management, highlighting expertise in effectively driving financial performance and strategic decision-making.
 </li>
 <li>
 Demonstrate strong time management skills, efficiently juggling tasks, and priorities to consistently meet deadlines and achieve stream objectives.
 </li>
 <li>
 Previous experience in a similar position in the HVAC industry is a must, Rental &amp; Energy Services experience is a plus
 </li>
 <li>
 Previous experience in managing sales team, fulfillment personnel. Experience in managing managers is a plus.
 </li>
 <li>
 The successful candidate will be able to demonstrate excellent communication, presentation, and problem-solving skills.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
</div>

Services Leader

Grand Hyatt Kuwait City

<div><div>Summary<div> 
As an Assistant Restaurant Manager, you will be responsible to assist the Senior Restaurant Manager in managing the restaurant as an independent profit center by managing the daily operations of the restaurant ensuring compliance with company standards in all areas of operation and delivering the highest quality products and services to each customer.</div></div><div> 
Qualifications<div>
A potential candidate will ideally:
<ul><li>Have a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.</li>
<li>Minimum 2 years work experience as Assistant Outlet Manager or Team Leader/Captain in a hotel or large restaurant with good standards.</li>
</ul>
Please note that due to government restrictions, candidates who are currently residing in Kuwait on a transferable work visa will only be considered.</div></div></div>

ASSISTANT RESTAURANT MANAGER

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Kuwait City
 
 
 
 
 Summary
 
 
 
 As an Assistant Restaurant Manager, you will be responsible to assist the Senior Restaurant Manager in managing the restaurant as an independent profit center by managing the daily operations of the restaurant ensuring compliance with company standards in all areas of operation and delivering the highest quality products and services to each customer.
 
 
 
 Qualifications
 
 
 
 A potential candidate will ideally:
 
 
 <ul>
 <li>
 Have a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.
 </li>
 <li>
 Minimum 2 years work experience as Assistant Outlet Manager or Team Leader/Captain in a hotel or large restaurant with good standards.
 
 
 </li>
 </ul>
 
 Please note that due to government restrictions, candidates who are currently residing in Kuwait on a transferable work visa will only be considered.
 
</div>

Assistant Restaurant Manager

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
 
 
 Job Responsibilities&nbsp;
 
 
 
 The job holder will be responsibile for training, and preparing call center representatives to&nbsp;respond to customer questions and complaints and troubleshoot problems with services or products.
 
 <ul>
 <li>
 Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 </li>
 <li>
 Answering agent questions regarding best practices or difficult calls.
 </li>
 <li>
 Identifying operational issues and suggesting possible improvements.
 </li>
 <li>
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 </li>
 <li>
 Preparing reports and analyzing data to assist management as they determine call center goals.
 </li>
 <li>
 Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 </li>
 <li>
 Make sure that the team leader &amp; IC agents are following the rules of IC, call procedures, data accuracy, and KPI&rsquo;s
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 
 Bachelors degree in Business Adminstration or any related field
 
 
 &nbsp;
 
</div>

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

Siemens

<div>
 
 Job Title:
 
 Account Director - Siemens Grid Software in Kuwait
 
 
 
 Location:
 
 Kuwait City, Kuwait
 
 
 
 About Siemens:
 
 
 
 Siemens is a global leader in engineering and technology, shaping the future with 140 years of innovation across 190+ countries. We specialize in cutting-edge grid software solutions, driving the energy transition across the Middle East and Africa. Our focus is on empowering grid operators, utilities, municipalities, and industries with digital solutions that are transforming the energy landscape.
 
 
 
 Role Overview:
 
 
 
 We&rsquo;re seeking a strategic, results-driven Account Director to drive sales and long-term growth for Siemens Grid Software in Kuwait. In this role, you will serve as the central leader of our Account Target Management strategy for selected Strategic Growth Accounts in Kuwait, helping shape the future of energy by accelerating the adoption of our grid software solutions. You will work within a high-performing team and collaborate closely with key stakeholders across industries such as oil &amp; gas, chemical, mining, airports, railways, and smart cities.
 
 
 As the Account Director in Kuwait, you will own the full leadership, engagement, and growth strategy for your assigned accounts&mdash;including many of our ~350 Target Accounts. You will be accountable for new sales, recurring software license expansion, and multi&ndash;line-of-business engagement, ensuring growth through at least two aligned Lines of Business. Success in this role requires an inspiring, future-oriented mindset, strong business acumen, creative problem-solving, and the ability to remain assertive and focused in complex, disruptive environments. You will define and execute top-down accounts and market plans that drive measurable results and long-term customer value.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead, coach, and orchestrate cross-functional account and software development teams, ensuring strong collaboration, alignment, and performance across all stakeholders.
 </li>
 <li>
 Motivate and inspire teams by bringing creativity, imagination, energy, and enthusiasm to drive account growth and software adoption.
 </li>
 <li>
 Open doors and expand opportunities by identifying, initiating, and developing strategic customer relationships that position Siemens Grid Software for long-term success.
 </li>
 <li>
 Own and drive business outcomes, including revenue generation, account development, and execution of strategies that support both new sales and recurring software growth.
 </li>
 <li>
 Communicate effectively and with impact, acting as a strong networker and stakeholder manager who can influence, navigate complexity, and mobilize support across multiple organizations.
 </li>
 <li>
 Listen deeply and negotiate skillfully, presenting compelling value propositions that align with customer needs and strategic objectives.
 </li>
 <li>
 Demonstrate high self-motivation and accountability, consistently driving results, meeting commitments, and delivering on growth targets.
 </li>
 <li>
 Build and maintain trusted relationships with customers and internal teams, operating with integrity, reliability, and maturity in all interactions.
 </li>
 <li>
 Craft visionary perspectives on the future of the energy and digital grid landscape, championing progressive ideas and rallying teams and customers around change-driven agendas.
 </li>
 <li>
 Operate with a business-first mindset, prioritizing the success of the organization and customers over individual interests, always acting in the best interest of shared goals.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills &ndash; Digital and Solid:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical engineering, or equivalent qualification.
 </li>
 <li>
 5&ndash;10 years of proven experience in a commercially focused Account Management, Account Director, or Sales Leadership role, ideally with experience coaching or leading a small team in a player/coach capacity.
 </li>
 <li>
 Deep expertise in the Kuwait energy industry, enabling strong credibility and strategic discussions with customer stakeholders.
 </li>
 <li>
 Proven experience in executive, revenue-generating roles requiring strong business acumen and commercial decision-making.
 </li>
 <li>
 Demonstrated ability to identify and capitalize on growth opportunities, navigating complex sales cycles and developing account strategies tailored to each customer's unique situation.
 </li>
 <li>
 Strong capability to engage and influence a broad network of stakeholders within customer organizations.
 </li>
 <li>
 A strong growth mindset with the ability to leverage team strengths, understand client needs deeply, and significantly grow recurring software license business across at least two Lines of Business (LoBs).
 </li>
 <li>
 Demonstrated ability to lead, coach, and facilitate communication between internal teams and customer teams to achieve clear growth goals and build internal champions.
 </li>
 <li>
 Strong ownership mindset, with a track record of building and executing account plans, sales strategies, and customer engagement programs that drive long-term success with strategic accounts.
 </li>
 <li>
 Strong product knowledge with the ability to deliver high-impact customer presentations, building trust and credibility up to the C-suite.
 </li>
 <li>
 Ability to gain deep insights into customer strategy and investment priorities, enabling the identification and advancement of innovative, future-oriented projects.
 </li>
 <li>
 Proven skill in account mapping and strategic solution alignment, ensuring solutions directly address client business challenges.
 </li>
 <li>
 Demonstrated ability to influence strategic decisions at the executive level through deep industry knowledge, product expertise, and strong relationship-building with C-suite stakeholders.
 </li>
 <li>
 Ability to integrate industry trends, innovation themes, and digital transformation narratives to support a challenger mindset and shape customer thinking.
 </li>
 <li>
 Confidence and credibility at all stages of the customer lifecycle, consistently acting as a trusted advisor and thought leader who drives value and revenue.
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 A dynamic, flexible, and modern work environment.
 </li>
 <li>
 Opportunities for personal growth and continuous learning within a collaborative team.
 </li>
 <li>
 Competitive salary with performance-driven incentives.
 </li>
 <li>
 A comprehensive benefits package, including social and financial perks.
 
 
 </li>
 </ul>
 
 What else do you need to know?
 
 
 
 As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant that benefits society and human progress. We give you the chance to create a difference.
 
 
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at https://www.siemens.com/global/en.html
 
 
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 
 
 We are looking forward to receiving your online application.
 
 
 Please note: Only complete applications can be considered in the selection process.
</div>

Account Director - Siemens Grid Software in Kuwait

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