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merchant acquiring manager/ growth consultant

merchant acquiring manager growth consultant

PayTech Group

Overview Join to apply for the Merchant Acquiring Manager/ Growth Consultant role at PayTech GroupJob Title: Merchant Acquiring Manager/ Growth Consultant Term: 12 months Location: Riyadh, KSA Division: Merchant Acquiring Relevant experience: 5-8 years experience in merchant acquiring and payments industry with 2-3 years in managerial role Mandatory requirements: <ul><li>Experience in merchant acquiring and payments business</li><li>Proven Product management experience</li><li>Strategic acumen and growth mindset</li><li>KSA experience mandatory</li></ul>Purpose of JobDrive strategic growth and operational excellence in merchant acquiring business through product management expertise, strategic thinking, stakeholder alignment, and market expansion initiatives to achieve next-level scale in customer acquisition and transaction volumes. Core Responsibilities And Accountabilities Strategic Product Management & Business Strategy <ul><li>Conduct comprehensive assessment of current Merchant Acquiring product portfolio and competitive positioning</li><li>Develop strategic roadmap for product enhancements, new service offerings, and market expansion</li><li>Lead market intelligence initiatives to identify emerging opportunities and competitive threats</li><li>Define product requirements and specifications aligned with aggressive growth objectives</li><li>Establish comprehensive product performance metrics and KPI frameworks</li><li>Support the strategic planning initiatives including business case development and ROI analysis</li><li>Design and execute market entry strategies for new customer segments and geographical regions</li></ul> Business Development & Growth Strategy <ul><li>Design and implement comprehensive strategies to scale merchant customer base and transaction volumes</li><li>Develop and execute targeted customer acquisition strategies across various merchant segments (SME, Enterprise, E-commerce)</li><li>Create and manage strategic partnership programs, payment facilitators, and technology providers</li><li>Drive revenue growth through upselling, cross-selling, and merchant lifecycle value optimization</li><li>Analyze market trends, competitive landscape, and emerging opportunities in merchant acquiring</li><li>Develop comprehensive go-to-market strategies for the products and service enhancements</li><li>Create sophisticated customer segmentation strategies and personalized acquisition approaches</li><li>Lead pricing strategy development including competitive analysis and value-based pricing models</li></ul> Strategic Business Development Requirements <ul><li>Drive market expansion initiatives including new vertical market penetration and geographical expansion</li><li>Develop strategic business development frameworks including lead generation, qualification, and conversion processes</li><li>Establish strategic metrics and performance indicators for business development activities</li><li>Lead competitive intelligence initiatives and market positioning strategies</li><li>Drive strategic acquisition and partnership evaluation processes</li><li>Lead strategic customer research and market analysis initiatives</li></ul> Operational Excellence <ul><li>Review and optimize existing merchant onboarding and lifecycle management processes</li><li>Identify operational inefficiencies and recommend process improvements</li><li>Establish best practices for merchant acquiring business</li><li>Develop frameworks for measuring and improving merchant satisfaction and retention</li><li>Create scalable operational models to support growth targets</li></ul> Knowledge And Experience Essential Requirements <ul><li>KSA experience mandatory</li><li>5-8 years experience in merchant acquiring and payments industry with 2-3 years in managerial role</li><li>Proven managerial experience in product management within financial services/fintech</li><li>Track record of leading teams and driving business results in payments/acquiring</li><li>Deep understanding of payment processing, acquiring systems, and merchant services</li><li>Experience managing merchant acquiring business growth initiatives and team leadership</li><li>Strong analytical and strategic thinking skills with ability to manage complex projects</li></ul> Technical Expertise <ul><li>Knowledge of payment rails, clearing and settlement processes</li><li>Understanding of regulatory requirements in merchant acquiring (Mada, Schemes, SAMA etc)</li><li>Familiarity with emerging payment technologies (digital wallets, API integration, embedded payments)</li><li>Experience with product development methodologies (Agile, Scrum)</li></ul> Leadership & Management <ul><li>Strong communication and presentation skills for internal and external stakeholders</li><li>Experience working with senior management and driving strategic initiatives</li><li>Cultural fit for collaborative leadership in dynamic, growth-oriented environments</li></ul> Preferred Qualifications <ul><li>Mastercard network experience and industry relationships</li><li>Bachelor's degree in Business, Finance, or Technology</li><li>Experience leading digital transformation initiatives in financial services</li><li>International markets exposure and multi-currency operations knowledge</li></ul>

Merchant Acquiring Manager/ Growth Consultant

PayTech Nexus Ltd

JOB TITLE: Merchant Acquiring Manager / Growth Consultant TERM: 12 monthsCLIENT LOCATION:Riyadh, KSADIVISION: Merchant AcquiringRELEVANT EXPERIENCE: 5-8 years experience in merchant acquiring and payments industry with 2-3 years in managerial role MANDATORY REQUIREMENTS <ol><li>Experience in merchant acquiring and payments business</li><li>Proven Product management experience</li><li>Strategic acumen and growth mindset</li></ol>PURPOSE OF JOBDrive strategic growth and operational excellence in merchant acquiring business through product management expertise, strategic thinking, stakeholder alignment, and market expansion initiatives to achieve next-level scale in customer acquisition and transaction volumes. TASKSCore Responsibilities and AccountabilitiesStrategic Product Management & Business Strategy<ul><li>Conduct comprehensive assessment of current Merchant Acquiring product portfolio and competitive positioning</li><li>Develop strategic roadmap for product enhancements, new service offerings, and market expansion</li><li>Lead market intelligence initiatives to identify emerging opportunities and competitive threats</li><li>Define product requirements and specifications aligned with aggressive growth objectives</li><li>Establish comprehensive product performance metrics and KPI frameworks</li><li>Support the strategic planning initiatives including business case development and ROI analysis</li><li>Design and execute market entry strategies for new customer segments and geographical regions</li></ul>Business Development & Growth Strategy<ul><li>Design and implement comprehensive strategies to scale merchant customer base and transaction volumes</li><li>Develop and execute targeted customer acquisition strategies across various merchant segments (SME, Enterprise, E- commerce)</li><li>Create and manage strategic partnership programs, payment facilitators, and technology providers</li><li>Drive revenue growth through upselling, cross-selling, and merchant lifecycle value optimization</li><li>Analyze market trends, competitive landscape, and emerging opportunities in merchant acquiring</li><li>Develop comprehensive go-to-market strategies for the products and service enhancements</li><li>Create sophisticated customer segmentation strategies and personalized acquisition approaches</li><li>Lead pricing strategy development including competitive analysis and value-based pricing models</li></ul>Strategic Business Development Requirements<ul><li>Drive market expansion initiatives including new vertical market penetration and geographical expansion</li><li>Develop strategic business development frameworks including lead generation, qualification, and conversion processes</li><li>Establish strategic metrics and performance indicators for business development activities</li><li>Lead competitive intelligence initiatives and market positioning strategies</li><li>Drive strategic acquisition and partnership evaluation processes</li><li>Lead strategic customer research and market analysis initiatives</li></ul>Operational Excellence<ul><li>Review and optimize existing merchant onboarding and lifecycle management processes</li><li>Identify operational inefficiencies and recommend process improvements</li><li>Establish best practices for merchant acquiring business</li><li>Develop frameworks for measuring and improving merchant satisfaction and retention</li><li>Create scalable operational models to support growth targets</li></ul>Knowledge and ExperienceEssential Requirements<ul><li>5-8 years experience in merchant acquiring and payments industry with 2-3 years in managerial role</li><li>Proven managerial experience in product management within financial services/fintech</li><li>Track record of leading teams and driving business results in payments/acquiring</li><li>Deep understanding of payment processing, acquiring systems, and merchant services</li><li>Experience managing merchant acquiring business growth initiatives and team leadership</li><li>Strong analytical and strategic thinking skills with ability to manage complex projects</li></ul>Technical Expertise<ul><li>Knowledge of payment rails, clearing and settlement processes</li><li>Understanding of regulatory requirements in merchant acquiring (Mada, Schemes, SAMA etc)</li><li>Familiarity with emerging payment technologies (digital wallets, API integration, embedded payments)</li><li>Experience with product development methodologies (Agile, Scrum)</li></ul>Leadership & Management<ul><li>Strong communication and presentation skills for internal and external stakeholders</li><li>Experience working with senior management and driving strategic initiatives</li><li>Cultural fit for collaborative leadership in dynamic, growth-oriented environments</li></ul>Preferred Qualifications<ul><li>Mastercard network experience and industry relationships</li><li>Bachelor's degree in Business, Finance, or Technology</li><li>Experience leading digital transformation initiatives in financial services</li><li>International markets exposure and multi-currency operations knowledge</li></ul>

<div>
 
 Job Title:
 
 Merchant Acquiring Manager/ Growth Consultant
 
 
 
 Term:
 
 12 months
 
 
 
 Location:
 
 Riyadh, KSA
 
 
 
 Division:
 
 Merchant Acquiring
 
 
 
 Relevant experience:
 
 5-8 years experience in merchant acquiring and payments industry with 2-3 years in managerial role.
 
 
 
 Mandatory requirements:
 
 
 
 <ul>
 <li>
 Experience in merchant acquiring and payments business
 </li>
 <li>
 Proven Product management experience
 </li>
 <li>
 Strategic acumen and growth mindset
 </li>
 <li>
 KSA experience mandatory
 
 
 
 </li>
 </ul>
 
 PURPOSE OF JOB
 
 
 
 Drive strategic growth and operational excellence in merchant acquiring business through product management expertise, strategic thinking, stakeholder alignment, and market expansion initiatives to achieve next-level scale in customer acquisition and transaction volumes.
 
 
 
 TASKS
 
 
 
 
 Core Responsibilities And Accountabilities
 
 
 
 
 Strategic Product Management &amp; Business Strategy
 
 
 
 <ul>
 <li>
 Conduct comprehensive assessment of current Merchant Acquiring product portfolio and competitive positioning
 </li>
 <li>
 Develop strategic roadmap for product enhancements, new service offerings, and market expansion
 </li>
 <li>
 Lead market intelligence initiatives to identify emerging opportunities and competitive threats
 </li>
 <li>
 Define product requirements and specifications aligned with aggressive growth objectives
 </li>
 <li>
 Establish comprehensive product performance metrics and KPI frameworks
 </li>
 <li>
 Support the strategic planning initiatives including business case development and ROI analysis
 </li>
 <li>
 Design and execute market entry strategies for new customer segments and geographical regions
 
 
 
 </li>
 </ul>
 
 Business Development &amp; Growth Strategy
 
 
 
 <ul>
 <li>
 Design and implement comprehensive strategies to scale merchant customer base and transaction volumes
 </li>
 <li>
 Develop and execute targeted customer acquisition strategies across various merchant segments (SME, Enterprise, E- commerce)
 </li>
 <li>
 Create and manage strategic partnership programs, payment facilitators, and technology providers
 </li>
 <li>
 Drive revenue growth through upselling, cross-selling, and merchant lifecycle value optimization
 </li>
 <li>
 Analyze market trends, competitive landscape, and emerging opportunities in merchant acquiring
 </li>
 <li>
 Develop comprehensive go-to-market strategies for the products and service enhancements
 </li>
 <li>
 Create sophisticated customer segmentation strategies and personalized acquisition approaches
 </li>
 <li>
 Lead pricing strategy development including competitive analysis and value-based pricing models
 
 
 
 </li>
 </ul>
 
 Strategic Business Development Requirements
 
 
 
 <ul>
 <li>
 Drive market expansion initiatives including new vertical market penetration and geographical expansion
 </li>
 <li>
 Develop strategic business development frameworks including lead generation, qualification, and conversion processes
 </li>
 <li>
 Establish strategic metrics and performance indicators for business development activities
 </li>
 <li>
 Lead competitive intelligence initiatives and market positioning strategies
 </li>
 <li>
 Drive strategic acquisition and partnership evaluation processes
 </li>
 <li>
 Lead strategic customer research and market analysis initiatives
 
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Review and optimize existing merchant onboarding and lifecycle management processes
 </li>
 <li>
 Identify operational inefficiencies and recommend process improvements
 </li>
 <li>
 Establish best practices for merchant acquiring business
 </li>
 <li>
 Develop frameworks for measuring and improving merchant satisfaction and retention
 </li>
 <li>
 Create scalable operational models to support growth targets
 
 
 
 </li>
 </ul>
 
 Knowledge And Experience
 
 
 
 
 Essential Requirements
 
 
 
 <ul>
 <li>
 KSA experience mandatory
 </li>
 <li>
 5-8 years experience in merchant acquiring and payments industry with 2-3 years in managerial role
 </li>
 <li>
 Proven managerial experience in product management within financial services/fintech
 </li>
 <li>
 Track record of leading teams and driving business results in payments/acquiring
 </li>
 <li>
 Deep understanding of payment processing, acquiring systems, and merchant services
 </li>
 <li>
 Experience managing merchant acquiring business growth initiatives and team leadership
 </li>
 <li>
 Strong analytical and strategic thinking skills with ability to manage complex projects
 
 
 
 </li>
 </ul>
 
 Technical Expertise
 
 
 
 <ul>
 <li>
 Knowledge of payment rails, clearing and settlement processes
 </li>
 <li>
 Understanding of regulatory requirements in merchant acquiring (Mada, Schemes, SAMA etc)
 </li>
 <li>
 Familiarity with emerging payment technologies (digital wallets, API integration, embedded payments)
 </li>
 <li>
 Experience with product development methodologies (Agile, Scrum)
 
 
 
 </li>
 </ul>
 
 Leadership &amp; Management
 
 
 
 <ul>
 <li>
 Strong communication and presentation skills for internal and external stakeholders
 </li>
 <li>
 Experience working with senior management and driving strategic initiatives
 </li>
 <li>
 Cultural fit for collaborative leadership in dynamic, growth-oriented environments
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Mastercard network experience and industry relationships
 </li>
 <li>
 Bachelor's degree in Business, Finance, or Technology
 </li>
 <li>
 Experience leading digital transformation initiatives in financial services
 </li>
 <li>
 International markets exposure and multi-currency operations knowledge
 
 </li>
 </ul>
</div>

HRsource

<div>
 
 
 About the Role
 
 
 
 Our client, a Saudi-based FinTech company, is seeking a dynamic
 
 Head of Sales
 
 to lead their
 
 commercial growth and merchant acquisition strategy
 
 . The ideal candidate will be a strategic leader with deep experience in
 
 payments, BNPL, or SME Financing
 
 , and a proven track record of scaling revenue through strong merchant and partner relationships.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute the company&rsquo;s merchant acquisition and revenue growth strategy.
 </li>
 <li>
 Lead, coach, and scale a high-performing sales and partnerships team to exceed quarterly and annual sales targets.
 </li>
 <li>
 Own the full sales cycle &ndash; from lead generation and pitching to deal negotiation, onboarding, and account expansion.
 </li>
 <li>
 Build and nurture strategic partnerships with enterprise merchants, payment gateways, and ecosystem players to drive adoption.
 </li>
 <li>
 Collaborate cross-functionally with Marketing, Product, Risk, and Operations to enhance merchant value proposition and product-market fit.
 </li>
 <li>
 Monitor and analyze market trends to identify opportunities for growth and competitive differentiation.
 </li>
 <li>
 Design sales incentive structures, pipeline processes, and performance dashboards to optimize team output.
 </li>
 <li>
 Represent the company at industry events, forums, and client meetings as a thought leader and brand ambassador.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Marketing, or related field.
 </li>
 <li>
 6+ years of experience in sales or business development within FinTech, BNPL, or SME Financing.
 </li>
 <li>
 Proven success in enterprise merchant acquisition and strategic partnerships.
 </li>
 <li>
 Strong network within FinTech/ SME credit markets across MENA or GCC preferred.
 </li>
 <li>
 Demonstrated ability to build, lead, and inspire sales teams in a high-growth environment.
 </li>
 <li>
 Excellent negotiation, communication, and stakeholder management skills.
 </li>
 <li>
 Data-driven mindset with solid understanding of sales metrics, forecasting, and CRM tools (Salesforce, HubSpot, etc.)
 </li>
 <li>
 Fluency in English and Arabic is required.
 </li>
 </ul>
 
 
 
 
 Know someone who fits the bill? Share this with them &mdash; or apply yourself if this sounds like your next move!
 
</div>

Head of Sales

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 To drive the growth and profitability of the BNPL B2C business by strategically acquiring, developing, and managing a portfolio of key merchant partners. This role is responsible for forging high-value partnerships, negotiating commercial terms, and ensuring the successful integration and growth of EMKAN's BNPL solution within the merchant's checkout experience, ultimately maximizing transaction volume and revenue.
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Develop the annual business plans for the Partnership section ensuring alignment to the function&rsquo;s strategic plan.
 </li>
 <li>
 Contribute to the formulation and implementation of the strategy in line with EMKAN&rsquo; vision, mission and Business Focus Areas.
 </li>
 <li>
 Report on the progress of activities against the annual business plans, opportunities, challenges and issues faced, mitigations taken, etc. as required, to facilitate informed decision-making.
 </li>
 <li>
 Build high levels of trust and understanding with internal and external stakeholders to promote full compliance with industry regulations and promote broader understanding of EMKAN interests and practices.
 </li>
 <li>
 Manage employee performance and development by assigning individual performance targets and development objectives at least on an annual basis.
 </li>
 <li>
 Direct and supervise the activities and work of subordinates by providing formal and informal feedback regularly and on a timely basis, to ensure that all work is carried out in an efficient manner and in accordance with set individual targets.
 </li>
 <li>
 Recommend an optimum organization structure for the section, in coordination with the Human Resources department, to ensure efficient and effective workflow of operational processes and optimal utilization of resources.
 </li>
 <li>
 Collaborate with Human Resources department in development of business unit&rsquo;s manpower plan to ensure timely and best-of-class delivery of tasks.
 </li>
 <li>
 Prepare and recommend the department&rsquo;s budget in alignment to the respective annual business plan.
 </li>
 <li>
 Oversee costs and activities are monitored on a regular basis highlighting any relevant opportunities and issues, to facilitate appropriate decision-making in line with changing priorities.
 </li>
 <li>
 Manage the implementation and contribute towards the development of departmental policies, system, processes, procedures and controls covering all areas of the function so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
 </li>
 <li>
 Manage the continuous improvement of existing policies, processes and procedures to drive incremental benefits through efficiencies and better insights and analysis.
 </li>
 <li>
 Maintain the confidentiality of information that they have access to or came across during their employment at EMKAN.
 </li>
 </ul>
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Marketing, or a related field. An MBA is a plus.
 </li>
 <li>
 5+ years of proven experience in business development, strategic partnerships, or key account management, preferably within the FinTech, Payments, BNPL, or E-commerce sectors.
 </li>
 <li>
 Experience in managing and mentoring a team is required.
 </li>
 </ul>
</div>

Key Merchant Partnership Manager

Tamara

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.
 
 
 Tamara is Saudi&rsquo;s first fintech unicorn and is backed by Sanabil Investments, SNB Capital,Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other
 
 
 regional and global support offices.
 
 
 
 Your role
 
 
 
 We&rsquo;re seeking a Key Strategy Account Manager , you will be at the forefront of nurturing and strengthening our relationships with our larger key strategic partners. Your primary responsibility will be to ensure the success and satisfaction of our partners by strategically managing their needs and expectations. You'll collaborate closely with our partner teams, leveraging your expertise to drive mutual growth and create lasting value. This role is ideal for someone who thrives in a dynamic environment, possesses exceptional communication and relationship-building skills, and is passionate about achieving shared objectives with partners. Join us in shaping and maximizing the potential of our partner ecosystem for mutual success.
 
 
 Tamara&rsquo;s ambition is to become the region&rsquo;s favorite way to pay for what we call life&rsquo;s little essentials &ndash; a new way of purchasing designed for and around our customers&rsquo; interests. We believe that great design has the ability to engage and inspire. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Guiding and assisting merchants through the process of starting with us, closely collaborating with them and our teams. Teaching and onboarding new merchants on our products and features. Creating plans to help merchants grow their businesses, boosting their satisfaction, and expanding our partnership.
 </li>
 <li>
 Building and maintaining strong relationships with our partners through meetings and ongoing communication.
 </li>
 <li>
 Managing day-to-day interactions with merchants and holding regular business review meetings.
 </li>
 <li>
 Keeping a close eye on merchant satisfaction and implementing measures to retain them.
 </li>
 <li>
 Using data to analyze merchant performance and address their questions or concerns, sharing results with partners.
 </li>
 <li>
 Developing success stories and sharing valuable insights.
 </li>
 <li>
 Collecting merchant feedback and passing it on to relevant teams.
 </li>
 <li>
 Collaborating with our analytics team to provide insights that benefit our partners.
 </li>
 <li>
 Creating and implementing plans to develop our merchant accounts.
 </li>
 <li>
 Mastering our products, services, and partner networks to meet merchant needs effectively.
 </li>
 <li>
 Ensuring a smooth experience for merchants by coordinating with various teams across Tamara.
 </li>
 <li>
 Enhancing processes for partner success.
 </li>
 <li>
 Making a significant contribution to Tamara's growth as we expand our core business and product offerings.
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 <ul>
 <li>
 2-3 years of experience (internships at start-ups / previous experience in sales, account management or customer-facing roles are a plus).
 </li>
 <li>
 Customer-oriented and able to establish amazing relationships with assigned merchants.
 </li>
 <li>
 A strategic thinker with excellent project management skills.
 </li>
 <li>
 Excellent analytics skills.
 </li>
 <li>
 Exceptional communication skills.
 </li>
 <li>
 Adaptable to changing requirements, has the ability to manage multiple activities in parallel.
 </li>
 <li>
 Self-motivated, driven and willing to work hard to achieve audacious goals.
 </li>
 <li>
 Ability to work closely with x-functional teams internally; marketing, product, operations, etc.
 </li>
 <li>
 Excellent written and spoken skills in English.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

Key Account Manager

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible. 
The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.<ul><li>
Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.</li><li>
Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings</li><li>
Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective</li><li>
Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives</li><li>
Proactively resolve business &amp; technical problems</li><li>
Manage new merchant implementations and provide consultative payment guidance to client base</li><li>
Manage technical escalation and issue management with global front-line support teams</li><li>
Meet with existing clients for regular and ad-hoc service related reviews</li><li>
Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value</li><li>
Project-manage larger customer engagements involving internal development teams or third party developers</li><li>
Enter case information into the CRM to ensure appropriate resolution management</li><li>
Offer best practice advice on CyberSource products and services and the vertical</li><li>
Advocate and drive product enhancement requests with our cross-functional teams</li><li>
Achieve and maintain CYBS product / process knowledge expert status</li><li>
Own and maintain Service Delivery Plan for each client</li><li>
Suggest and drive process improvement within the team</li></ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
Qualifications 
<ul><li>
Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.</li><li>
E-commerce acquiring background and Technical Acumen</li><li>
3-5 years payments experience with university degree or equivalent experience</li><li>
Well demonstrated Technical Support or Account Management experience</li><li>
Able to skillfully prioritize and manage concurrent projects and issues.</li><li>
Excellent written and verbal communication skills</li><li>
Experience in working with cross-functional/cross-departmental and virtual teams</li><li>
Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.</li><li>
Self-starter with strong organization and resolution management skills</li><li>
Arabic Speaker preferred</li><li>
Must demonstrate strong complex problem-solving capabilities</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Client Success Manager

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