Modern Workplace Solutioning Lead
- Dubai, United Arab Emirates
Posted 3 days ago
About the role
Job Description:
Job Description
We are looking for a Modern Workplace Solutioning Lead who can engage confidently with CIOs, CTOs, CHROs, and other senior executives to understand workplace transformation challenges, shape business-led managed services solutions, and support strategic pursuits. This role is not primarily focused on a single technology or Microsoft product; it requires a broad understanding of the end-to-end Modern Workplace portfolio, strong consulting and solutioning capabilities, and the ability to translate technology into measurable business outcomes.
Key Responsibilities
Engage with C-suite executives and senior client stakeholders to understand their workplace strategy, business priorities, employee experience challenges, operational constraints, and transformation objectives.
Lead Modern Workplace solutioning and consulting engagements, translating client business challenges into compelling, outcome-driven managed services solutions.
Develop and articulate end-to-end Modern Workplace strategies covering technology, service delivery, operating models, transformation, governance, commercials, and continuous improvement.
Demonstrate broad knowledge across the Modern Workplace portfolio, including:
Service Desk and End User Support
Digital Employee Experience (DEX)
Device Management and Device Lifecycle Management
Device as a Service (DaaS)
Workplace Security and Identity
Microsoft 365 and Collaboration
Azure Virtual Desktop (AVD) and Windows 365
Asset Management and Field Services
Automation and Self-Service
Microsoft Copilot and AI-enabled workplace solutions
ServiceNow integration and ITSM
Managed Workplace Services
Transition and Transformation
Shape solutions around business outcomes, employee experience, productivity, cost optimization, operational resilience, security, and user satisfaction, rather than focusing solely on technology features or configurations.
Work closely with sales, account teams, delivery leaders, architects, commercial teams, and SMEs to develop differentiated propositions and win strategic opportunities.
Actively support and influence pipeline development and opportunity creation, identifying workplace transformation opportunities rather than relying only on reactive RFP/RFI responses.
Lead or contribute to client workshops, discovery sessions, executive presentations, solution walkthroughs, and proposal discussions.
Develop compelling value propositions, solution narratives, operating models, transition approaches, service models, and commercial constructs for managed workplace opportunities.
Define appropriate governance, service management, operating model, SLA/XLA, KPI, and reporting frameworks aligned to client objectives.
Understand and contribute to commercial models, including outcome-based services, consumption-based models, managed services, workplace outsourcing, and transformation-led engagements.
Shape Transition and Transformation (T&T) strategies covering service transition, migration, workplace modernization, adoption, change management, and continuous improvement.
Demonstrate understanding of emerging workplace trends, including Digital Employee Experience, Experience Level Agreements (XLAs), AI-enabled operations, AI governance, automation, self-service, and outcome-based workplace services.
Position AI and Copilot capabilities based on business value and measurable client outcomes, including productivity, employee experience, service efficiency, knowledge management, and operational improvements.
Build trusted relationships with client executives and demonstrate the ability to understand what matters to the CIO and business, not simply what technology needs to be implemented.
Collaborate with delivery teams to ensure that proposed solutions are commercially viable, operationally deliverable, scalable, and aligned with client expectations.
Support competitive assessments and develop differentiated solutions that position the organization as a strategic Modern Workplace transformation partner.
Mentor solution architects and other team members on consultative solutioning, executive engagement, workplace transformation, and outcome-based propositions.
Required Experience & Skills
Significant experience in Modern Workplace consulting, solutioning, presales, managed services, workplace transformation, or IT outsourcing.
Strong experience engaging with CIOs, CTOs, CHROs, IT Directors, and other senior client stakeholders.
Proven ability to create and shape opportunities, influence client strategy, and contribute to pipeline development.
Broad understanding of the end-to-end Modern Workplace ecosystem, rather than deep specialization in only one technology.
Strong understanding of managed services operating models, governance, service management, transition and transformation, and workplace outsourcing.
Experience developing RFP/RFI responses, proposals, solution designs, executive presentations, business cases, and commercial propositions.
Strong understanding of employee experience, DEX, XLAs, automation, AI, security, identity, collaboration, endpoint management, and modern workplace architectures.
Ability to connect technology investments to business outcomes, financial benefits, productivity, employee experience, risk reduction, and operational efficiency.
Strong commercial awareness and understanding of outcome-based and managed services commercial models.
Excellent executive communication, storytelling, presentation, negotiation, and stakeholder-management skills.
Experience working in a large global systems integrator, IT services organization, or workplace managed services environment is highly desirable.
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