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Zain

<div>About the Role 
The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.
What We Need From You<ul><li> 
Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
</li><li>Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
</li><li>Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
</li><li>Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
</li><li>Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
</li><li>Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
</li><li>Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
</li><li>Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
</li><li>Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.</li><li>
Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
</li><li>Conduct awareness workshops for change processes and compliance tailored for B2B customers.
</li><li>Maintain a history log for all events and activities related to enterprise customers.
</li><li>Perform all other related duties as assigned by the department.</li></ul>
Skills and Knowledge<ul><li> 
Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
</li><li>Excellent communication and interpersonal skills</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
</li><li>Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.</li></ul></div>

B2B Technical Support Specialist

Zain Bahrain

<div>
 
 About The Role
 
 
 
 The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.
 
 
 What We Need From You
 
 
 <ul>
 <li>
 Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
 </li>
 <li>
 Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
 </li>
 <li>
 Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
 </li>
 <li>
 Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
 </li>
 <li>
 Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
 </li>
 <li>
 Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
 </li>
 <li>
 Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
 </li>
 <li>
 Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
 </li>
 <li>
 Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
 </li>
 <li>
 Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
 </li>
 <li>
 Conduct awareness workshops for change processes and compliance tailored for B2B customers.
 </li>
 <li>
 Maintain a history log for all events and activities related to enterprise customers.
 </li>
 <li>
 Perform all other related duties as assigned by the department.
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
 </li>
 <li>
 Excellent communication and interpersonal skills
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
 </li>
 <li>
 Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>

ZAIN1893 - B2B Technical Support Specialist

VAM SYSTEMS

<div>Job Description 
VAM Systems is currently looking for Application Security Specialist for our Bahrain operations with the following skillsets &amp; terms and conditions:<ul><li> 
Years of Experience: 7 - 10 years</li><li>
Preferred Previous Work Experience: Banking</li></ul>
Qualification Major: BE Computer Science and Engineering.
Professional Training Required: Secure Software Development and Programming.
Professional Certifications Desired: CEH, CCNP, AWS, Azure, Java, Python, VB
Experience Required:<ul><li>
Working knowledge in technology stacks used in application development, Web applications, in particular secure application design.</li><li>
Depth knowledge of IT risks, cyber security, and computer operating software like Windows, Linux, and UNIX.</li><li>
Depth knowledge in the software's design with the aid of programming languages like Python, Java, etc.</li><li>
Advanced understanding of security protocols, cryptography, and security.</li><li>
Understanding of network protocols, Source Code Reviews and OWASP Top 10 security practices.</li><li>
In-depth knowledge of frameworks used in developing applications.</li><li>
Good understanding in security measures such as firewalls, intrusion detection, and prevention systems (IDS/IPS), network access controls, and network segmentation.</li><li>
Knowledge of DNS, Security principles of routing, authentication, VPN, proxy services, and DDOS mitigation technology.</li><li>
Expertise in the architecture of information security systems.</li><li>
Good knowledge of IT Infrastructure, Cloud Technologies like AWS, Azure, and Information Security systems, specifically in architecture.</li></ul> 
Job Responsibilities: 
<ul><li>
Perform security analysis, develop robust security architecture, and ingrain security solutions into the Bank's Group environment ensuring the confidentiality, integrity and availability of the bank&rsquo;s information.</li><li>
Develop security architecture for various Information Security control systems.</li><li>
Perform Information Security Risk Assessments of new IT systems, design and recommend security controls to mitigate risks, reassess and enhance security architecture as needed.</li><li>
Review security architecture of new technology solutions and business applications, assess security, and recommend controls to address risks and enhance the architecture as needed.</li><li>
Research and recommend/implement the security standards, systems, and best practices.</li><li>
Review system security, recommend security controls, and implement enhancements.</li><li>
Manage information security projects/assignments.</li><li>
Collaborating with team to develop and implement information security architecture frameworks and strategies tailored to the specific needs of the banking industry. This includes developing security architecture for applications, cloud technologies and various Information Security control systems.</li><li>
Review technical service request and technical changes raised by IT users for Information Security risks.</li><li>
Follow Security by Design methodology to assure the end-to-end security.</li><li>
Conduct security reviews of business applications to identify weaknesses, recommend mitigation controls, perform thorough security testing, ensure secure design and architecture, and implement secure coding practices for input validation.</li><li>
Provide security architectural guidance to IT.</li><li>
Understand the risk and weakness in applications and providing expert guidance and recommendations.</li><li>
Secure application design and architecture, and application security testing.</li><li>
Developing security baselines for all critical applications and ensuring their efficacy.</li></ul> 
Skills required:<ul><li>
Cyber Security Monitoring.</li><li>
Cyber Security Analysis.</li><li>
Cyber Security Architecture.</li><li>
Cyber Security Audits.</li><li>
Cyber Security Best.</li><li>
Cyber Security Testing.</li><li>
Cyber Security Standards and Procedures.</li><li>
</li><li>
Terms and conditions</li></ul>
Joining time frame: (15 - 30 days)</div>

Application Security Specialist

PRAMAC

<div>
 
 
 We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.
 
 
 
 
 
 
 Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets
 
 .
 
 
 
 
 
 
 
 Prama
 
 c, part of the third group in the world in the production of diesel and gas generators, is looking for a proactive and skilled
 
 IT/Facility Management Specialist
 
 to oversee both the company&rsquo;s IT infrastructure and facility operations. This role involves ensuring smooth IT services, managing hardware and software systems, and maintaining the physical workplace environment. The ideal candidate will have a strong technical background, excellent organizational skills, and the ability to coordinate multiple functions efficiently.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Manage and support IT infrastructure including hardware, software, networks, and telephony systems.
 </li>
 <li>
 Provide technical support to local end-users, resolving IT-related issues promptly.
 </li>
 <li>
 Oversee facility management activities including maintenance, safety, security, and vendor coordination.
 </li>
 <li>
 Coordinate repairs, maintenance schedules, and ensure compliance with health and safety regulations.
 </li>
 <li>
 Maintain asset inventory for IT equipment and facility resources.
 </li>
 <li>
 Implement and monitor IT policies, procedures, and best practices to ensure security and operational efficiency.
 </li>
 <li>
 Manage service contracts and relationships with external vendors and service providers for IT and facility needs.
 </li>
 <li>
 Plan and execute office moves, setups, and space management to support organizational growth.
 </li>
 <li>
 Support disaster recovery and business continuity plans related to IT systems and facilities.
 </li>
 </ul>
 
 
 
 
 
 Key Activities:
 
 
 <ul>
 <li>
 Install, configure, and maintain IT systems and devices including PCs, printers, network equipment, and software applications.
 </li>
 <li>
 Monitor network performance and troubleshoot connectivity issues.
 </li>
 <li>
 Ensure data backup and security protocols are followed.
 </li>
 <li>
 Oversee maintenance of HVAC, electrical systems, and other facility infrastructure.
 </li>
 <li>
 Manage access control systems and ensure building security.
 </li>
 <li>
 Coordinate with contractors and service providers for facility repairs and upgrades.
 </li>
 <li>
 Prepare reports and documentation related to IT and facility management activities.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 Strong knowledge of IT hardware, software, networks, and telephony systems.
 </li>
 <li>
 Experience with facility management including maintenance, safety standards, and vendor management.
 </li>
 <li>
 Familiarity with IT security best practices and data protection.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills and attention to detail.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Basic knowledge of health and safety regulations related to facilities.
 </li>
 </ul>
 
 
 
 
 
 Place of Work:
 
 
 <ul>
 <li>
 Governatorato della Capitale, Bahrain
 </li>
 </ul>
 
 
 
 
 If your profile matches the role requirements, don&rsquo;t hesitate to get in touch. We&rsquo;re excited to meet you!
 
 
 
</div>

IT/Facility Management Specialist

Silver Steps Management

We are looking for an IT &amp; Digital Support Specialist to join our team. The ideal candidate will be responsible for maintaining and supporting computer systems and networks, managing the organization&rsquo;s website and social media platforms, and enhancing our digital presence. A strong understanding of AI technologies and their practical application is essential. This role is vital in ensuring smooth digital operations and alignment with the organization&rsquo;s goals.Main Responsibilities:Install, configure, and maintain computers, printers, and network systemsInstall and update operating systems and software as neededProvide timely technical support and resolve IT issues for staffMonitor system performance and ensure uninterrupted business operationsManage and maintain the organization&rsquo;s website (primarily WordPress)Plan, develop, and execute digital advertising and marketing campaignsCreate, schedule, and publish content across social media platformsRespond to social media messages and comments, and upload media (images/videos)Enhance and maintain a professional and certified digital presencePerform regular data backups and maintain digital security measuresDemonstrate knowledge of operating systems, networking, and IT troubleshootingPossess basic design skills (preferably using Canva or Photoshop)Utilize AI tools effectively for digital content and IT optimizationRequirements:Minimum of 2 years of hands-on experience in IT or a related digital support roleCertification and formal training in AI technologies (required)If interested, please apply.Job Type: Full-time

IT & Digital Support Specialist

Junaid Perfumes

<ul><li>Preparing a monthly plan that includes the proposed budget, estimated results, and maintaining monthly sales growth.</li><li>Manage marketplaces accounts with Accounts Managers and enhance results and performance. (Talabat, Noon, Amazon, Hunger station. etc.).</li><li>Plan and execute all digital acquisition activities for marketplaces.</li><li>Develop existing marketplaces network and search for new opportunities and cooperation with new marketplaces.</li><li>Work on a budget to reach maximum KPI and ROAS with keeping the ROAS at the optimum level.</li><li>Manage and track inventory on a daily basis across all marketplaces accounts, so that the inventory is constantly updated with new items, content, quantities, and items.</li><li>Track all shops associated with Marketplaces and ensure that opening &amp; closing hours match and are properly updated.</li><li>Measure and report performance of all digital marketing campaigns, and assess against goals (ROAS and KPIs).</li><li>Identify trends and insights, and optimize spend and performance based on the insights.</li><li>Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.</li><li>Plan and create a small-scale A-B test campaign to optimize campaign and creative performance better.</li><li>Preparing daily and monthly reports to evaluate performance and recommendations and sharing them with the department manager.</li><li>Follow delayed orders and cancelled orders and find solutions.</li><li>Follow with online coordinators about delayed invoices issue regarding Amazon and Noon.</li><li>To follow set procedures within E-Commerce department.</li><li>To produce new ideas on how to improve online sales in orders to reach monthly target.</li><li>Coordinate with E-Commerce team in order to reach monthly target.</li><li>Any other tasks assigned by direct manager.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Sitra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Why you feel you are the right candidate for this job?</li></ul>Experience:<ul><li>Marketplaces Performance Specialist: 2 years (Required)</li></ul>Application Deadline: 17/08/2025

Marketplaces Peformance Specialist

Alfaramex

Job Announcement: Marketing Specialist (Full-Time, Permanent)Location: Bahrain Job Type: Full-Time, Permanent Experience: Minimum 3 years in Marketing (Preferred) Driving License: Required Languages:<ul><li>English (Required)</li><li>Hindi/Urdu (Required)</li><li>Arabic (Conversational)</li></ul>Job Description &ndash; Marketing SpecialistWe are seeking a dynamic and results-driven Marketing Specialist to join our team and contribute to our continued growth. The ideal candidate will have a strong background in sales and marketing, excellent interpersonal skills, and the ability to drive business development within an assigned territory.Key Responsibilities:<ul><li>Drive within assigned sales territory to identify and engage new prospects and potential customers.</li><li>Conduct daily calls and face-to-face meetings with current and prospective clients.</li><li>Build and maintain strong, long-term relationships with both new and repeat customers.</li><li>Keep accurate records of all sales activities, leads, and customer interactions.</li><li>Educate customers on how our products and services can benefit them professionally and financially.</li><li>Monitor market trends, competitor activities, and new products to better understand customer needs.</li><li>Collaborate with internal departments to support and build the brand.</li><li>Assess customer needs and skills to develop long-lasting, productive relationships.</li><li>Meet and exceed personal and team sales targets.</li><li>Research new accounts and follow up on generated leads.</li><li>Attend relevant meetings, sales events, and training sessions to stay up to date with industry developments.</li><li>Provide management with feedback and reports using financial and statistical data.</li></ul>What We&rsquo;re Looking For:<ul><li>A passionate and driven individual with strong communication and negotiation skills.</li><li>At least 3 years of proven experience in a marketing or sales role (preferred).</li><li>Must hold a valid driving license and be willing to travel within the sales territory.</li><li>Language proficiency in English and Hindi/Urdu is essential; conversational Arabic is an added advantage.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li></ul>Why Join Us?<ul><li>Competitive compensation and incentives</li><li>Opportunity to work in a supportive, growth-oriented environment</li><li>Continuous learning and development opportunities</li><li>Be part of a company that values innovation and customer relationships</li></ul>Ready to Apply?If you meet the above qualifications and are excited to contribute to a growing team, we&rsquo;d love to hear from you. Submit your resume to hr5537964@yahoo.com with the subject line: Marketing Specialist ApplicationJob Type: Full-timeExperience:<ul><li>Marketing: 3 years (Preferred)</li></ul>Language:<ul><li>English ,Hindi/Urdu and Arabic (Preferred)</li></ul>

Marketing Specialist

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